Interactive KM Framework
Trusted by the world’s top KM programs, APQC’s Knowledge Management Framework outlines the stages of KM strategy implementation along with the actions necessary at each stage to move you to the next level. This interactive framework guides you towards the best approach to your KM strategy with detailed explanations of every step of the way. It also provides links to targeted content, best practices, and tools and templates found in APQC’s online Resource Library.
Using the Framework
Each of the actions under the four stages below is clickable. Click the action you would like more information about and a pop up with appear.
Sustain Awareness and Engagement
Key Content
Frameworks, Tools, & Templates
Scope and Prioritize Opportunities
Best Practices
Frameworks, Tools, & Templates
Ratify Plans and Budget
Frameworks, Tools, & Templates
Best Practices
Leverage and Enhance I.T.
Key Content
Frameworks, Tools, & Templates
Identify Critical Knowledge
Best Practices
Key Content
Frameworks, Tools, & Templates
Get Buy-In
Key Content
Frameworks, Tools, & Templates
Form Operational Design Teams
Frameworks, Tools, & Templates
Explore Business Value of KM Program
Key Content
Best Practices
Expand KM Infrastructure to Meet Demand
Key Content
Best Practices
Frameworks, Tools, & Templates
Evolve KM Capabilities
Best Practices
Frameworks, Tools, & Templates
Evolve and Sustain Results
Ensure KM Alignment to Business Priorities
Key Content
Best Practices
Develop Measures
Best Practices
Key Content
Develop KM Strategy Results
Determine Current State
Key Content
Frameworks, Tools, & Templates
Design Resource Model and Capabilities
Best Practices
Frameworks, Tools, & Templates
Design Phased Implementation Plan
Frameworks, Tools, & Templates
Design Knowledge Flow Process
Frameworks, Tools, & Templates
Best Practices
Design KM Approaches
Best Practices
Key Content
Frameworks, Tools, & Templates
Design and Implement KM Capabilities Results
Create Governance Framework
Key Content
Best Practices
Frameworks, Tools, & Templates
Create Business Cases and Budgets
Frameworks, Tools, & Templates
Key Content
Call to Action Results
Align KM to Business Priorities and Function
Key Content
Best Practices
APQC's resources have jumpstarted our KM program without having to hire consultants or costly KM professionals.
APQC provides the expertise you need to grow or overcome challenges unique to your organization. Our expert consultants work with you to accelerate your KM initiatives with customized one-on-one support. We have helped countless organizations redesign and improve their processes; implement knowledge management programs; measure business performance and progress towards goals; and more. We offer a wide range of services to address your specific needs.
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Get Expert Guidance to Optimize Your KM Initiatives
Contact Our Advisory Services DirectorAPQC Advisory Services
You might be in the early stages of developing your organization’s first ever KM program. Or maybe you already have a KM strategy, but need help evolving your KM capabilities. At any stage of your KM strategy implementation, our expert consultants can provide individualized support and customized on-site training to help you accelerate and optimize your KM initiatives.
To learn more, contact our advisory services director:
