Member Stories

Knowledge Management

APQC supports a CoP and Expert Network Manager at the world leader in gases, technologies and services for Industry and Health by providing expertise to help leverage the organization's knowledge and support improvement efforts.

Knowledge Management

APQC’s best practices on knowledge flow helped Alberta Health Services, Canada’s first and largest province-wide, fully-integrated health system, align their Information Management Lifecycle and related policies. 
 

Process and Performance Management

When the United States’ largest, fully regulated, natural-gas-only distributor asked, “How do we go about building a business process framework?” to have clear visibility into processes, everything led them to APQC. 
 

Knowledge Management

The KM team from one of the most respected global engineering, construction, and project management companies has attended the annual KM Conference for the last three years to learn about new techniques and technologies, and to prepare for the future.
 

Knowledge Management

APQC’s case studies have been “gold” for this aerospace company and along with other APQC resources, supported the quick launch and growth of a first-class KM program supporting 28 knowledge networks.
 

Process and Performance Management

This school district utilizes APQC’s DMAIC Framework-Define, Measure, Analyze, Improve, Control-to create and refine processes in instruction and operations.

Financial Management

One of the world’s largest cement manufacturers leverages APQC’s performance benchmarks and best practices in budgeting and forecasting when working on a business case or designing a process to ensure they’re moving in the right direction. 
 

Process and Performance Management

APQC provides this leading innovator in materials science an independent, a third-party source for information when developing and reviewing road maps for processes. They reference APQC for the key performance indicators (KPIs) for each specific stream of service.
 

Process and Performance Management

This multinational agro-industrial corporation based in Guatemala uses APQC’s Process Classification Framework (PCF)® as their main taxonomy while migrating to end-to-end processes. The PCF helps to map processes, standardize language, and identify process pain points. 
 

Process and Performance Management

APQC membership is the first go-to when this school district needs a reference or starting point for their improvement projects. Through their APQC membership, the district has found countless tools and resources to amplify our lean improvement efforts

Knowledge Management

A global energy and services group turns to APQC as a source for information, benchmarks, and best practices and learns from KM communities at other companies.

Process and Performance Management

IBM uses APQC’s Process Classification Framework (PCF)® as a business language to communicate between two companies and to build the integrated company resulting from a merger or acquisition.
 

Process and Performance Management

Global technology giant Royal Philips has used its APQC membership to create and sustain a process management program that keeps productivity high, despite organizational change, by retaining organizational knowledge and maximizing efficiency.
 

Process and Performance Management

A grant-funded nonprofit that connects schools with public services, so that teachers can focus on teaching and students can focus on learning uses APQC help to map processes, capture knowledge, and identify areas for improvement.
 

Supply Chain Management

A global energy and oil company with 87,000 employees, Shell views APQC as a “one-stop shop”, relying on APQC’s benchmarking tools to measure its performance internally and also against their competition.
 

Process and Performance Management

The research and whitepapers in APQC’s Resource Library help Salo consultants think through client issues and challenges and identify frameworks and best practices while developing their own methodologies.
 

Financial Management

One of the world’s leading oilfield services companies uses best practices and process and performance management to set the pace for its industry. Continuously seeking to improve efficiency and performance, the finance organization relies on APQC resources.
 

Knowledge Management

APQC membership gives this leading engineering and construction group’s young KM program access to valuable resources, including process frameworks, benchmarking tools, and best practices of other KM organizations.
 

Process and Performance Management

Tata Sons Limited, Bombay House utilizes their APQC membership to benchmark their QMS system, specifically in the aerospace and defense industry. Through the use of APQC’s PCF they are able to make more confident business decisions.