Our Team
A Lifetime Dedicated to Quality Thinking
APQC founder, the late C. Jackson “Jack” Grayson spent his entire professional career applying quality thinking and methods to help improve organizations and society. He worked tirelessly to address these issues until retiring in 2015, just a few weeks before his 92nd birthday.
Read more about APQC's founderLeadership Team
Carla O'Dell
Chairman of the Board
Lisa Higgins
President and Chief Executive Officer
Perry Wiggins
Chief Financial Officer, Secretary & Treasurer
Cathy Hill
Chief Development Officer
Cindy Hubert
Executive Director, Client Solutions
Harry Scarborough
Executive Director, Legal Affairs
Amanda Schalyo
Executive Director, Marketing and Digital Experience
Ashley White
Executive Director, Human Resources
Nate Lavigne
Executive Director of Technology
Christine Kelley
Director, Membership
Jeffery Varney
Director, Advisory Services
Laura Clymer
Director, Research
Benjamin Knoll, Ph.D.
Manager, Survey and Analytics Hub
Jonathan Kraft
Manager, Open Standards Benchmarking
Grayson
Chief Fun Officer
Research & Thought Leaders
Elissa Tucker
Principal Research Lead, Human Capital Management
Marisa Brown
Senior Principal Research Lead, Supply Chain Management
Madison Lundquist
Principal Research Lead, Process & Performance Management
Lynda Braksiek
Principal Research Lead, Knowledge Management
Kelly Pruetz
Principal Research Lead, Financial Management