Our Team

A Lifetime Dedicated to Quality Thinking

APQC founder, the late C. Jackson “Jack” Grayson spent his entire professional career applying quality thinking and methods to help improve organizations and society. He worked tirelessly to address these issues until retiring in 2015, just a few weeks before his 92nd birthday.

Read more about APQC's founder

Leadership Team

Carla O'Dell

Chairman of the Board

Lisa Higgins

President and Chief Executive Officer

Perry Wiggins

Chief Financial Officer, Secretary & Treasurer

Cathy Hill

Chief Development Officer

Cindy Hubert

Executive Director, Client Solutions

Amanda Schalyo

Executive Director, Marketing and Digital Experience

Ashley White

Executive Director, Human Resources

Christine Kelley

Director, Membership and Research Services

Jeffery Varney

Director, Advisory Services

Jonathan Kraft

Manager, Open Standards Benchmarking


Chief Fun Officer

Research & Thought Leaders

Elissa Tucker

Principal Research Lead, Human Capital Management

Holly Lyke-Ho-Gland

Principal Research Lead, Process & Performance Management

Lauren Trees

Principal Research Lead, Knowledge Management

Marisa Brown

Senior Principal Research Lead, Supply Chain Management