Our Team

A Lifetime Dedicated to Quality Thinking

APQC founder, the late C. Jackson “Jack” Grayson spent his entire professional career applying quality thinking and methods to help improve organizations and society. He worked tirelessly to address these issues until retiring in 2015, just a few weeks before his 92nd birthday.

Read more about APQC's founder

Leadership Team

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Carla O'Dell

Chairman of the Board
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Lisa Higgins

President and Chief Executive Officer
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Perry Wiggins

Chief Financial Officer, Secretary & Treasurer
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Cathy Hill

Chief Development Officer
Cindy Hubert

Cindy Hubert

Executive Director, Client Solutions
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Amanda Schalyo

Executive Director, Marketing and Digital Experience
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Ashley White

Executive Director, Human Resources
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Christine Kelley

Director, Membership and Research Services
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Jeffery Varney

Director, Advisory Services
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Jonathan Kraft

Manager, Open Standards Benchmarking
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Grayson

Chief Fun Officer

Research & Thought Leaders

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Elissa Tucker

Principal Research Lead, Human Capital Management
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Holly Lyke-Ho-Gland

Principal Research Lead, Process & Performance Management
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Lauren Trees

Principal Research Lead, Knowledge Management
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Marisa Brown

Senior Principal Research Lead, Supply Chain Management