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Process Design Essentials
Course Description
The Process Design Essentials course provides a comprehensive overview of process definition, modeling, and documentation, focusing on APQC’s trusted methodology. Participants will learn how to design, implement, and manage effective business processes and document critical process knowledge using various tools such as process frameworks, model current and future state, and prepare process definition documents, SIPOC models, and RACI charts. They will also understand how to ensure alignment with organizational goals and create agility to changing environments.
This course is designed as a collaboration between APQC and The Competency Alliance (TCA).
Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
Learning Outcomes
- Define a process and understand its design benefits
- Understand process scoping
- Analyze process design for purpose and fit
- Document processes for varied stakeholder needs
Audience
- Business Process Managers responsible for overseeing and improving business processes within their organizations.
- Project Managers who need to ensure that processes are well-defined and aligned with project goals
- Operations Managers focused on the efficiency and effectiveness of organizational operations
Syllabus
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- Process Model Intro
- A Process Definition
- Multiple guess questions
- A Process Definition
- Process Models Help Design
- Process Frameworks: Anchor the Enterprise
- A Look Inside the PCF
- Structure of a PCF
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- Business capabilities
- Relationship Map
- Design for Purpose, fit, agility and operations
- Relevant Environments
- Boundaries and Constraints
- Triple Constraint
- Organize: Needs, rules and requirements
- Business Rules
- Stakeholder Analysis
- Audience & Needs
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- End to End process (E2E)
- Identifying E2E process
- Benefits of E2E process
- Roles and collaboration
- APQC's L2L RACI
- RACI template
- SIPOC holistic view
- Completing a SIPOC
- IGOE
- Input and output considerations
- SIPOC template
- Key process definition components
- Process definition document
- Process models
- Traditional flowcharts
- Process flow decomposition
- Steps for creating flowchart
- Testing the design
- Pilot planning
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- Design for Agility
- Consideration for Tailoring and Variations
- Publishing Best Practices
- Review & Approval
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- Summary & Wrap-Up
- Course Evaluation
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
