APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en How Leaders Adapt Their Supply Chain (Slides) https://www.apqc.org/knowledge-base/documents/how-leaders-adapt-their-supply-chain-slides <div class="product-body"><p>A lot has changed since the early 1900’s when Ford started the modern assembly line. From a very vertically integrated design, companies are now adapting to a digital world where collaboration is key for competitiveness.</p> <p>In this APQC webinar, Murillo Xavier, HP supply chain strategist presents insights on how leaders adapt and design their supply chains in this digital age. During the webinar he discusses what drives a supply chain design, how new technologies are influencing the design of supply chains, and when is the right time for a redesign.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-leaders-adapt-their-supply-chain-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-leaders-adapt-their-supply-chain-slides#comments Supply Chain Management Supply Chain Planning Operational and Process Innovation Presentations 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Fri, 26 Aug 2016 20:30:36 +0000 APQC 382302 at https://www.apqc.org How Leaders Adapt Their Supply Chain (Webinar) https://www.apqc.org/knowledge-base/documents/how-leaders-adapt-their-supply-chain-webinar <div class="product-body"><p>A lot has changed since the early 1900’s when Ford started the modern assembly line. From a very vertically integrated design, companies are now adapting to a digital world where collaboration is key for competitiveness.</p> <p>In this APQC webinar, Murillo Xavier, HP supply chain strategist presents insights on how leaders adapt and design their supply chains in this digital age. During the webinar he discusses what drives a supply chain design, how new technologies are influencing the design of supply chains, and when is the right time for a redesign.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-leaders-adapt-their-supply-chain-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-leaders-adapt-their-supply-chain-webinar#comments Supply Chain Management Supply Chain Planning Operational and Process Innovation Presentations 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Video Supply Chain Management Fri, 26 Aug 2016 20:26:56 +0000 APQC 382300 at https://www.apqc.org Fixing Finance Processes? Start with the Core Concepts of Business Process Management (Slides) https://www.apqc.org/knowledge-base/documents/fixing-finance-processes-start-core-concepts-business-process-management-sl <div class="product-body"><p>Whether you are putting robots in financial shared services, streamlining accounts payables, or consolidating financial data sources; one of the lynchpins of success is a firm foundation in business process management and measurement. The elements include: organizational alignment, a common language for change, keys to multi-entity standardization, and clear performance measures.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/fixing-finance-processes-start-core-concepts-business-process-management-sl" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/fixing-finance-processes-start-core-concepts-business-process-management-sl#comments Accounting Business Process Management (BPM) Process and Performance Management Auditing Process Measurement Process Design Planning, budgeting, and forecasting Process Improvement Process Management Process Mapping Payroll Performance Management Presentations 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 26 Aug 2016 16:04:07 +0000 APQC 382278 at https://www.apqc.org Fixing Finance Processes? Start with the Core Concepts of Business Process Management (Webinar) https://www.apqc.org/knowledge-base/documents/fixing-finance-processes-start-core-concepts-business-process-management-we <div class="product-body"><p>Whether you are putting robots in financial shared services, streamlining accounts payables, or consolidating financial data sources; one of the lynchpins of success is a firm foundation in business process management and measurement. The elements include: organizational alignment, a common language for change, keys to multi-entity standardization, and clear performance measures.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/fixing-finance-processes-start-core-concepts-business-process-management-we" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/fixing-finance-processes-start-core-concepts-business-process-management-we#comments Accounting Business Process Management (BPM) Financial Performance Management Analytics Process and Performance Management Process Accounts Receivable Process Design Planning, budgeting, and forecasting Process Improvement Process Management Process Mapping Performance Management Presentations 12.1 Manage business processes 12.1.1 Establish and maintain process management governance 12.1.2 Define and manage process frameworks 12.1.3 Define processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Video Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 26 Aug 2016 15:55:00 +0000 APQC 382277 at https://www.apqc.org 8 Ways to Ensure Successful Communities of Practice (Infographic) https://www.apqc.org/knowledge-base/documents/8-ways-ensure-successful-communities-practice-infographic <div class="product-body"><p>APQC has completed numerous large-scale research projects on communities of practice inside organizations and has recently revealed <a href="https://www.apqc.org/knowledge-base/documents/key-findings-about-communities-practice">eight ways to ensure&nbsp;CoP success</a>. This infographic highlights those findings.</p> </div> https://www.apqc.org/knowledge-base/documents/8-ways-ensure-successful-communities-practice-infographic#comments Knowledge and Information Management KM Strategy KM Implementation Infographics 12.3 Manage quality 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Knowledge Management Thu, 25 Aug 2016 17:30:25 +0000 APQC 382190 at https://www.apqc.org Mapping Lessons Learned at NASA (Webinar Q&A Summary) https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-webinar-qa-summary <div class="product-body"><p><a href="https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-community-call-0">During APQC’s August 2016 KM Community Call</a>, NASA Goddard Space Flight Center’s Chief Knowledge Officer, Dr. Edward Rogers, and Knowledge Management Lead,&nbsp;Barbara Fillip, shared how Goddard has designed a KM program to fit the needs of the organization, focusing on one of the most essential aspects of the program: the process for documenting lessons learned from projects using concept maps.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-webinar-qa-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-webinar-qa-summary#comments Knowledge and Information Management Articles and White Papers 12.1.3.3 Map processes 12.0 Develop and Manage Business Capabilities Print Aerospace Knowledge Management Thu, 25 Aug 2016 16:49:48 +0000 APQC 382183 at https://www.apqc.org How Cognitive Computing Supports Lessons Learned Analysis https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-lessons-learned-analysis <div class="product-body"><p>Despite their value proposition and wide-spread use, lessons learned programs and systems regularly fail to deliver their intended results. Although many organizations are successful at capturing lessons, these same organizations often struggle with reuse. The introduction of cognitive computing has the potential to speed and simplify access to relevant lessons learned, thus increasing the likelihood that lessons will be reused when and where they are applicable.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-lessons-learned-analysis" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-lessons-learned-analysis#comments Content management Knowledge and Information Management Knowledge Management (KM) Analytics KM Strategy Information Technology Articles and White Papers 12.5.2.5 Develop new KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 7.4.2 Define the enterprise information architecture Print Knowledge Management Tue, 23 Aug 2016 19:29:32 +0000 Carla O'Dell and Lauren Trees 382041 at https://www.apqc.org Comparing Organizational Analytics Maturity across Functional Areas https://www.apqc.org/knowledge-base/documents/comparing-organizational-analytics-maturity-across-functional-areas <div class="product-body"><p>Prepared using APQC’s <a href="https://www.apqc.org/benchmarking-portal/osb">Open Standards Benchmarking®</a> data, this article compares analytics maturity of different functional areas and sub-functions. Given the great fanfare surrounding the applications of analytics in customer-facing functions (e.g., sales, marketing, and advertising) and the long history of IT and analytics capabilities, APQC hypothesized that sales and marketing functions and IT would exhibit higher analytics maturity levels than other “back office” functions.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/comparing-organizational-analytics-maturity-across-functional-areas" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/comparing-organizational-analytics-maturity-across-functional-areas#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Performance Management Analytics Information Technology Analytics Innovation Analytics Knowledge Management (KM) Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Benchmarks and Metrics 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 22 Aug 2016 21:44:14 +0000 APQC 381952 at https://www.apqc.org Barriers to Knowledge Sharing: Distance (Podcast Summary) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-distance-podcast-summary <div class="product-body"><p>This is a summary of an August 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-distance-podcast-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-distance-podcast-summary#comments KM Assessments Knowledge and Information Management KM Strategy KM Measures KM Change Management Articles and White Papers 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals 12.6 Measure and benchmark Print Knowledge Management Mon, 22 Aug 2016 19:10:06 +0000 APQC 381939 at https://www.apqc.org Barriers to Knowledge Sharing: Distance (Podcast) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-distance-podcast <div class="product-body"><p>This is an&nbsp;August 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-distance-podcast" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-distance-podcast#comments KM Assessments Knowledge and Information Management KM Strategy KM Measures KM Change Management Presentations 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals 12.6 Measure and benchmark Video Knowledge Management Mon, 22 Aug 2016 18:58:12 +0000 APQC 381937 at https://www.apqc.org 2016 Project Management Priorities and Challenges (Infographic) https://www.apqc.org/knowledge-base/documents/2016-project-management-priorities-and-challenges-infographic <div class="product-body"><p>At the beginning of 2016, APQC conducted a short survey to better understand the most pressing challenges of process and performance managemkent practitioners in 2016. This infographic highlights the findings in the area of project management.</p> </div> https://www.apqc.org/knowledge-base/documents/2016-project-management-priorities-and-challenges-infographic#comments Process and Performance Management Portfolio Management Project Management Infographics 12.2 Manage portfolio, program, and project 12.2.1 Manage portfolio 12.2.2 Manage programs 12.2.3 Manage projects 12.2.3.3 Execute projects 12.2.3.3.1 Evaluate impact of project management (strategy and projects) on measures and outcomes 12.2.3.3.2 Report the status of project 12.2.3.3.4 Promote and sustain activity and involvement 12.2.3.4 Review and report project performance 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 22 Aug 2016 18:37:29 +0000 APQC 381935 at https://www.apqc.org Barriers to Knowledge Sharing: Culture (Podcast Summary) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-culture-podcast-summary <div class="product-body"><p>This is a summary of an August 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-culture-podcast-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-culture-podcast-summary#comments KM Assessments Knowledge and Information Management KM Strategy KM Measures KM Change Management Articles and White Papers 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals 12.6 Measure and benchmark Print Knowledge Management Mon, 22 Aug 2016 18:30:38 +0000 APQC 381933 at https://www.apqc.org Barriers to Knowledge Sharing: Culture (Podcast) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-culture-podcast <div class="product-body"><p>This is an&nbsp;August 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-culture-podcast" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-culture-podcast#comments KM Assessments Knowledge and Information Management KM Strategy KM Measures KM Change Management Presentations 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals 12.6 Measure and benchmark Video Knowledge Management Mon, 22 Aug 2016 17:57:01 +0000 APQC 381932 at https://www.apqc.org Needs and Applications for Cognitive Computing: An Interview with Elmer Corbin https://www.apqc.org/knowledge-base/documents/needs-and-applications-cognitive-computing-interview-elmer-corbin <div class="product-body"><p>On July 27, 2016 APQC interviewed Elmer Corbin, executive of IBM Watson and Watson Health delivery excellence, on cognitive computing and the key factors needed to support its growing role in how organizations conduct business.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/needs-and-applications-cognitive-computing-interview-elmer-corbin" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/needs-and-applications-cognitive-computing-interview-elmer-corbin#comments Business Process Management (BPM) Customer Analytics Customer Segmentation Customer Service Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Information Management Process Data Management Measurement Articles and White Papers 12.1 Manage business processes 12.1.4 Manage process performance 12.4 Manage change 12.6 Measure and benchmark 12.6.1.1 Create enterprise measurement systems model 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 22 Aug 2016 15:58:00 +0000 APQC 381920 at https://www.apqc.org Finance Needs Better Training https://www.apqc.org/knowledge-base/documents/finance-needs-better-training <div class="product-body"><p>APQC's 2016 research on financial management (FM) has found that finance staff is inadequately trained in&nbsp;data analytics. This report is an interview with&nbsp;Jeff Wuest, who spent many years in finance, to learn how to address the field's gaping hole in analytical knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/finance-needs-better-training#comments Finance Analytics Finance and Accounting Financial Analytics Workforce Analytics Planning, budgeting, and forecasting Best Practices and Business Drivers 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Fri, 19 Aug 2016 19:31:19 +0000 Mary Driscoll 381823 at https://www.apqc.org Finance Turns to Change Management Techniques https://www.apqc.org/knowledge-base/documents/finance-turns-change-management-techniques <div class="product-body"><p>APQC's research shows that finance in 2016 is starting to embrace best practices in process change management, including benchmarking and process&nbsp;frameworks.</p> </div> https://www.apqc.org/knowledge-base/documents/finance-turns-change-management-techniques#comments Finance Analytics Finance and Accounting Financial Performance Management Analytics Financial Analytics Finance Best Practices and Business Drivers 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.2 Perform cost accounting and control Print Financial Management Fri, 19 Aug 2016 18:35:49 +0000 Mary Driscoll 381820 at https://www.apqc.org Scoping a Benchmarking Study https://www.apqc.org/knowledge-base/documents/scoping-benchmarking-study <div class="product-body"><p>In order to see a benchmarking project through to its completion, an accurately defined scope must be determined. This guidance outlines how to designate a scope that focuses on the goals and leads to desired outcomes.</p> </div> https://www.apqc.org/knowledge-base/documents/scoping-benchmarking-study#comments Benchmarking Process and Performance Management Project Management Articles and White Papers 1.3 Manage strategic initiatives 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.2.3 Manage projects Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 19 Aug 2016 13:57:05 +0000 APQC 37286 at https://www.apqc.org Roles and Responsibilities of Benchmarking Team Members https://www.apqc.org/knowledge-base/documents/roles-and-responsibilities-benchmarking-team-members <div class="product-body"><p>This article outlines the roles of team members and other individuals involved in a typical benchmarking project. It defines the responsibilities associated with each role along with the characteristics leaders should look for when forming the core team.</p> </div> https://www.apqc.org/knowledge-base/documents/roles-and-responsibilities-benchmarking-team-members#comments Benchmarking Process and Performance Management Teams Project Management Articles and White Papers 12.2 Manage portfolio, program, and project 12.2.3 Manage projects Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 19 Aug 2016 05:00:00 +0000 APQC 37291 at https://www.apqc.org What is Benchmarking? https://www.apqc.org/knowledge-base/documents/what-benchmarking-0 <div class="product-body"><p>Following a rigorous process is essential to any successful benchmarking program. This article explains APQC's approach to benchmarking, detailing APQC's four-phased methodology, which consists of planning, data collection, data analysis and reporting, and adaptations of findings.</p> </div> https://www.apqc.org/knowledge-base/documents/what-benchmarking-0#comments Benchmarking Process and Performance Management Tools and Templates 12.6 Measure and benchmark 12.6.2 Benchmark performance 12.6.2.1 Conduct performance assessments 12.6.2.2 Develop benchmarking capabilities 12.6.2.3 Conduct internal process and external competitive benchmarking 12.6.2.4 Conduct gap analysis to understand need for change and degree needed 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 19 Aug 2016 05:00:00 +0000 APQC 318702 at https://www.apqc.org Mapping Lessons Learned at NASA (Community Call) https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-community-call-0 <div class="product-body"><p>During APQC’s August 2016 KM Community Call, NASA Goddard Space Flight Center’s Chief Knowledge Officer, Dr. Edward Rogers, and Knowledge Management Lead,&nbsp;Barbara Fillip, shared how Goddard has designed a KM program to fit the needs of the organization, focusing on one of the most essential aspects of the program: the process for documenting lessons learned from projects using concept maps.</p> <p><a href="https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-slides">Click here to view slides from the presentation.</a></p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-community-call-0#comments Knowledge and Information Management Presentations 12.1.3.3 Map processes 12.0 Develop and Manage Business Capabilities Video Aerospace Knowledge Management Thu, 18 Aug 2016 19:23:18 +0000 Dr. Edward Rogers and Dr. Barbara Fillip 381728 at https://www.apqc.org Mapping Lessons Learned at NASA (Slides) https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-slides <div class="product-body"><p>These are the slides from APQC's August 2016 KM Community Call. NASA Goddard Space Flight Center’s Chief Knowledge Officer, Dr. Edward Rogers, and Knowledge Management Lead,&nbsp;Barbara Fillip, shared how Goddard has designed a KM program to fit the needs of the organization, focusing on one of the most essential aspects of the program: the process for documenting lessons learned from projects using concept maps.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/mapping-lessons-learned-nasa-slides#comments Knowledge and Information Management Presentations 12.1.3.3 Map processes 12.0 Develop and Manage Business Capabilities Print Aerospace Knowledge Management Thu, 18 Aug 2016 19:04:33 +0000 Dr. Edward Rogers and Dr. Barbara Fillip 381724 at https://www.apqc.org Benchmarking Fundamentals https://www.apqc.org/knowledge-base/documents/benchmarking-fundamentals <div class="product-body"><p>Build a foundation for benchmarking by learning the definitions, methodologies, and practical steps discussed in this article. APQC knows what works in benchmarking, and this article relates that information to you.</p> </div> https://www.apqc.org/knowledge-base/documents/benchmarking-fundamentals#comments Benchmarking Process and Performance Management Articles and White Papers 12.2 Manage portfolio, program, and project 12.2.2 Manage programs Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 17:28:07 +0000 APQC 37288 at https://www.apqc.org Types of Benchmarking https://www.apqc.org/knowledge-base/documents/types-benchmarking <div class="product-body"><p>This articles explains the different types of benchmarking an organization can employ to learn and transfer best practices: metric, process, internal, competitive, and strategic.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/types-benchmarking#comments Benchmarking Process and Performance Management Articles and White Papers 12.4.1.6 Define scope 12.1 Manage business processes 12.2 Manage portfolio, program, and project Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 17:27:24 +0000 APQC 37283 at https://www.apqc.org Global State of Quality Management: Then and Now (Infographic) https://www.apqc.org/knowledge-base/documents/global-state-quality-management-then-and-now-infographic <div class="product-body"><p>In 2013 and again in 2016, APQC partnered with the American Society for Quality (ASQ) to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This infographic compares trends between 2013 and 2016 for governance, reporting, and measures of quality management. You may access the full report <a href="https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-report-discoveries-2016">here</a>.</p> </div> https://www.apqc.org/knowledge-base/documents/global-state-quality-management-then-and-now-infographic#comments Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Quality Assessment Total Quality Management (TQM) Infographics 1.1 Define the business concept and long-term vision 1.1.2.2 Capture and assess customer needs 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.1.2 Establish quality measurements and targets 12.3.2 Plan and manage quality work force 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3 Perform quality assessments 12.3.3.1 Assess process compliance 12.3.3.2 Assess standards compliance 12.3.3.6 Measure and report quality performance 12.4.3.4 Monitor change Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 16:46:20 +0000 APQC 381715 at https://www.apqc.org Integrating Decision and Process Models: An Interview with Will Thomas https://www.apqc.org/knowledge-base/documents/integrating-decision-and-process-models-interview-will-thomas <div class="product-body"><p>The recent adoption of a Decision Modeling Notation (DMN) 1.0 by the <a href="http://www.omg.org/">Object Management Group (OMG)</a> has potential to be a game changer, much like business process management was.&nbsp; When it comes to defining processes and how organizations take and manage operational decisions, it also promises benefits like standardization, common language, the ability to be modeled by business users and visibility into improving enterprise operations.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/integrating-decision-and-process-models-interview-will-thomas" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/integrating-decision-and-process-models-interview-will-thomas#comments Business Process Management (BPM) Process and Performance Management Process Process Design Articles and White Papers 12.1 Manage business processes 12.1.3 Define processes 12.1.3.3 Map processes 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Video Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 16:31:17 +0000 APQC 381714 at https://www.apqc.org Benchmarking: Quick Reference Guide https://www.apqc.org/knowledge-base/documents/benchmarking-quick-reference-guide-0 <div class="product-body"><p>APQC's benchmarking reference guide provides a brief overview of APQC's benchmarking methodology, tools, resources, and templates.</p> </div> https://www.apqc.org/knowledge-base/documents/benchmarking-quick-reference-guide-0#comments Benchmarking Process and Performance Management Tools and Templates 12.6 Measure and benchmark 12.6.2 Benchmark performance 12.6.2.2 Develop benchmarking capabilities 12.6.2.3 Conduct internal process and external competitive benchmarking 12.6.2.4 Conduct gap analysis to understand need for change and degree needed 12.6.2.5 Establish need for change 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 05:00:00 +0000 APQC 315693 at https://www.apqc.org Criteria Testing Matrix https://www.apqc.org/knowledge-base/documents/criteria-testing-matrix <div class="product-body"><p>This article explains how to use a criteria testing matrix to establish improvement and benchmarking priorities. A criteria testing matrix can be used in a number of scenarios, and APQC highly recommends it in cases where biases need to be mitigated. The original version was published in June 2010.</p> </div> https://www.apqc.org/knowledge-base/documents/criteria-testing-matrix#comments Assessment and Auditing Measurement Analytics Process and Performance Management Measurement Tools and Templates 1.1.3 Perform internal analysis 12.1 Manage business processes Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 05:00:00 +0000 APQC 131914 at https://www.apqc.org A Guide to Conducting Primary Research for Benchmarking https://www.apqc.org/knowledge-base/documents/guide-conducting-primary-research-benchmarking <div class="product-body"><p>Conducting research directly with individuals and organizations can be challenging. Interviews can get off track, surveys can yield inaccurate responses, and site visits can fail to address key strategic points. Use this guide to ensure that your research results in the information you need.</p> </div> https://www.apqc.org/knowledge-base/documents/guide-conducting-primary-research-benchmarking#comments Benchmarking Process and Performance Management External Relationships Articles and White Papers 12.2 Manage portfolio, program, and project 12.2.3 Manage projects Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 05:00:00 +0000 APQC 37336 at https://www.apqc.org How to Find and Work with Trusted Benchmarking Partners https://www.apqc.org/knowledge-base/documents/how-find-and-work-trusted-benchmarking-partners <div class="product-body"><p>Developing good benchmarking partnerships is crucial to continued improvement. This article presents the steps you can take to ensure that you can find benchmarking partners and the information you need from them.</p> </div> https://www.apqc.org/knowledge-base/documents/how-find-and-work-trusted-benchmarking-partners#comments Benchmarking Process and Performance Management Partnerships External Relationships Articles and White Papers 12.2 Manage portfolio, program, and project 12.2.3 Manage projects 12.4 Manage change 11.0 Manage External Relationships Print Aerospace Engineering Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 05:00:00 +0000 APQC 127293 at https://www.apqc.org Benchmarking Maturity Matrix https://www.apqc.org/knowledge-base/documents/benchmarking-maturity-matrix <div class="product-body"><p>Organizations should regularly assess their benchmarking capabilities and progress so that initiatives can be optimized, changed, or halted. APQC has developed the Benchmarking Maturity Matrix to speed and simplify the process of benchmarking assessment. The matrix makes it easy to see where your organization stands and how it could potentially leverage benchmarking for greater gains. This article contains instructions on how to use this maturity assessment tool.</p> </div> https://www.apqc.org/knowledge-base/documents/benchmarking-maturity-matrix#comments Benchmarking Maturity Assessment Process and Performance Management Tools and Templates 1.1.3 Perform internal analysis 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.2.2 Manage programs Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 05:00:00 +0000 APQC 135214 at https://www.apqc.org APQC's Benchmarking Methodology https://www.apqc.org/knowledge-base/documents/apqcs-benchmarking-methodology <div class="product-body"><p>Updated from 2011 version. APQC's four-phase benchmarking methodology can guide organizations through the benchmarking process and into sustained improvement. These steps, gleaned from two decades of experience, help keep organizations on track during and when planning the benchmarking process.</p> </div> https://www.apqc.org/knowledge-base/documents/apqcs-benchmarking-methodology#comments Benchmarking Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.2.2 Manage programs Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 18 Aug 2016 05:00:00 +0000 APQC 37281 at https://www.apqc.org Finance Improvement: Accounts Payable https://www.apqc.org/knowledge-base/documents/finance-improvement-accounts-payable <div class="product-body"><p>APQC 's research has found that a comprehensive approach to improving accounts payable starts with assessing how well your AP process and its dedicated resources are currently functioning. Establishing key performance indicators that are strategically important to AP functions provides a baseline for measuring improvement.</p> </div> https://www.apqc.org/knowledge-base/documents/finance-improvement-accounts-payable#comments Finance Analytics Finance and Accounting Financial Performance Management Analytics Financial Analytics Accounts Payable Best Practices and Business Drivers 8.1 Perform planning and management accounting 8.2 Perform revenue accounting 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements 8.6.1 Process accounts payable (AP) Print Financial Management Wed, 17 Aug 2016 22:56:57 +0000 Mary Driscoll 381661 at https://www.apqc.org Finance Improvement: Accounts Receivable https://www.apqc.org/knowledge-base/documents/finance-improvement-accounts-receivable <div class="product-body"><p>APQC research shows CFOs are eager to see finance processes running more smoothly at lower cost. In the area of AR management, the goal may mean spotting revenue leaks that are not obvious on a day-to-day basis.</p> </div> https://www.apqc.org/knowledge-base/documents/finance-improvement-accounts-receivable#comments Finance Analytics Finance and Accounting Financial Performance Management Analytics Financial Analytics Accounts Receivable Best Practices and Business Drivers 8.1 Perform planning and management accounting 8.2 Perform revenue accounting 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.2.3 Process accounts receivable (AR) 8.6 Process accounts payable and expense reimbursements Print Financial Management Wed, 17 Aug 2016 22:42:29 +0000 Mary Driscoll 381659 at https://www.apqc.org Finance Invests in Process Speed https://www.apqc.org/knowledge-base/documents/finance-invests-process-speed <div class="product-body"><p>APQC has found growing support among finance leaders when it comes to scoping, communicating, and implementing process changes.&nbsp;Desired goals of finance organizations uncovered in 2016 research include faster speeds for core transaction processing, developing finance talent and business domain knowledge, and reducing error rates.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/finance-invests-process-speed#comments Finance Analytics Finance and Accounting Financial Performance Management Analytics Financial Analytics Best Practices and Business Drivers 8.1 Perform planning and management accounting 8.2 Perform revenue accounting 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements Print Financial Management Wed, 17 Aug 2016 22:27:41 +0000 Mary Driscoll 381658 at https://www.apqc.org Finance and Data Science: The Chase Begins https://www.apqc.org/knowledge-base/documents/finance-and-data-science-chase-begins <div class="product-body"><p>APQC's financial process management research has found that the areas of financial management that leaders most want to enhance are financial planning and analysis (FP&amp;A)&nbsp;data competency&nbsp;and faster and more affordable transaction-processing.</p> </div> https://www.apqc.org/knowledge-base/documents/finance-and-data-science-chase-begins#comments Finance Analytics Finance and Accounting Financial Performance Management Analytics Financial Analytics Best Practices and Business Drivers 8.1 Perform planning and management accounting 8.2 Perform revenue accounting 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements Print Financial Management Wed, 17 Aug 2016 22:08:14 +0000 Mary Driscoll 381655 at https://www.apqc.org Want a Successful Supply Chain Redesign? Interview with Murillo Xavier https://www.apqc.org/knowledge-base/documents/want-successful-supply-chain-redesign-interview-murillo-xavier <div class="product-body"><p>APQC recently spoke with&nbsp;<a href="https://www.linkedin.com/in/murillo-xavier-mba-cpim-cpsm-237209">Murillo Xavier</a>, one of <a href="http://www.hp.com/">HP’s</a> most acclaimed supply chain strategists and author of <em><a href="https://www.amazon.com/Strategic-Sourcing-Suppliers-Customers-Venus/dp/0557311721"><em>Strategic Sourcing- Suppliers are from Mars, Customers are from Venus</em></a></em>. In the following question and answer session, Xavier discusses how market leaders are redesigning their supply chains in this modern economy.</p> </div> https://www.apqc.org/knowledge-base/documents/want-successful-supply-chain-redesign-interview-murillo-xavier#comments Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Wed, 17 Aug 2016 18:29:18 +0000 Andrea Stroud 381635 at https://www.apqc.org Annual Sales Orders Filled Per Employee in Warehouse Operations https://www.apqc.org/knowledge-base/documents/annual-sales-orders-filled-employee-warehouse-operations <div class="product-body"><p>Metric data from <a href="https://www.apqc.org/benchmarking-portal/osb/logistics">APQC’s Open Standards Benchmarking</a><a href="https://www.apqc.org/benchmarking-portal/osb/logistics">® &nbsp;in logistics </a>shows how organizations perform regarding the number of annual sales orders filled per <em>operate warehousing</em> employee. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/annual-sales-orders-filled-employee-warehouse-operations#comments Supply Chain Management Logistics Warehousing Benchmarks and Metrics 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.3 Operate warehousing Print Supply Chain Management Wed, 17 Aug 2016 18:17:07 +0000 Andrea Stroud 381632 at https://www.apqc.org Making the Transition to a Data-driven Business (Podcast Summary) https://www.apqc.org/knowledge-base/documents/making-transition-data-driven-business-podcast-summary <div class="product-body"><p>In this August&nbsp;2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks to Holly Lyke-Ho-Gland, research program manager in the area of process and performance management about change management for building a data-driven culture.&nbsp;</p> <p>Topics discussed include:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/making-transition-data-driven-business-podcast-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/making-transition-data-driven-business-podcast-summary#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Performance Management Analytics Information Technology Analytics Knowledge Management (KM) Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Articles and White Papers 12.1 Manage business processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 15 Aug 2016 20:39:25 +0000 APQC 381484 at https://www.apqc.org Change Management for Establishing a Data-driven Culture (Executive Summary) https://www.apqc.org/knowledge-base/documents/change-management-establishing-data-driven-culture-executive-summary <div class="product-body"><p>Being data driven has become something of a holy grail for modern organizations, and with good reason. According to a <a href="http://live.wavecast.co/virtuouscircleofdata/">2014 Economist Intelligence Unit survey</a> of 362 global executives, it pays to be data driven in a myriad of ways. The survey revealed a direct, linear relationship between data-driven decision making and the performance of key revenue and cost efficiency drivers, with data-driven organizations’ significantly outperforming other organizations across the board.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/change-management-establishing-data-driven-culture-executive-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/change-management-establishing-data-driven-culture-executive-summary#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Performance Management Analytics Information Technology Analytics Knowledge Management (KM) Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Articles and White Papers 12.1 Manage business processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 12 Aug 2016 19:32:33 +0000 APQC 381378 at https://www.apqc.org Measuring the Success of Becoming Data-driven https://www.apqc.org/knowledge-base/documents/measuring-success-becoming-data-driven <div class="product-body"><p>There’s an old business adage, “you can’t manage what you don’t measure.”</p> <p>Best-practice organizations keep the emphasis on change objectives through targeted measures of success to help reach long-term goals such as a culture shift. This enables the organizations to indicate value to the organization, keep stakeholders engaged, and make adjustments to the program as needed. However, understanding that you need measures and a cycle of structured review is easier said than done. Many organizations struggle with:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/measuring-success-becoming-data-driven" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/measuring-success-becoming-data-driven#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Performance Management Analytics Information Technology Analytics Knowledge Management (KM) Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Articles and White Papers 12.1 Manage business processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 12 Aug 2016 18:30:16 +0000 APQC 381374 at https://www.apqc.org Rolling out Analytics Capabilities https://www.apqc.org/knowledge-base/documents/rolling-out-analytics-capabilities <div class="product-body"><p>In previous research on change management, <a href="https://www.apqc.org/knowledge-base/collections/transformational-change-making-it-last-collection">Transformational Change—Making It Last</a>, APQC found that the key components of managing or rolling out any change, especially one that encompasses an entire organization, are:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/rolling-out-analytics-capabilities" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/rolling-out-analytics-capabilities#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Performance Management Analytics Information Technology Analytics Knowledge Management (KM) Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Articles and White Papers 12.1 Manage business processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 12 Aug 2016 18:25:04 +0000 APQC 381372 at https://www.apqc.org Setting the Stage for Shifting to a Data-driven Culture https://www.apqc.org/knowledge-base/documents/setting-stage-shifting-data-driven-culture <div class="product-body"><p>Preparing to shift toward a data-driven culture—a change that has as much to do with people as it does with data—is, accordingly, largely a people-centric activity. This is the stage in the process during which the change leader must be-come a salesperson. And as with any sale, the job of the salesperson is to educate the buyer about what the product is and how it will benefit her or him.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/setting-stage-shifting-data-driven-culture" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/setting-stage-shifting-data-driven-culture#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Performance Management Analytics Information Technology Analytics Knowledge Management (KM) Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Articles and White Papers 12.1 Manage business processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 12 Aug 2016 18:19:47 +0000 APQC 381371 at https://www.apqc.org Challenges Faced by Finance Analysts https://www.apqc.org/knowledge-base/documents/challenges-faced-finance-analysts <div class="product-body"><p>APQC asked Dean Sorensen, a thought leader in financial process management, to clarify the challenge faced by finance analysts trying to cope with – and help with – performance planning and forecasting in light of organizational and systems complexity. The purpose of the case outlined here is to illustrate the need for more mature tools that can cope with such complexity.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/challenges-faced-finance-analysts" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/challenges-faced-finance-analysts#comments Finance Analytics Finance and Accounting Financial Performance Management Analytics Financial Analytics Best Practices and Business Drivers 8.1 Perform planning and management accounting 8.2 Perform revenue accounting 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements Print Financial Management Fri, 12 Aug 2016 17:24:57 +0000 APQC 381366 at https://www.apqc.org Finance Prepares to Do Data Science https://www.apqc.org/knowledge-base/documents/finance-prepares-do-data-science <div class="product-body"><p>New APQC research on finance function transformation shows that a growing number of CFOs want expand the role of statistics-driven analytics. The opportunities for career advancement are enormous for the managerial accounting people eager to step up. That’s just one outcome. Another benefit is a much better sense of the practical information needs of managers in the field. This will work as long as finance people speak the language of business, not accounting, and as long as they keep focused on the pertinent issues.</p> </div> https://www.apqc.org/knowledge-base/documents/finance-prepares-do-data-science#comments Finance and Accounting Process Improvement Best Practices and Business Drivers 8.1 Perform planning and management accounting 8.2 Perform revenue accounting 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements Print Financial Management Fri, 12 Aug 2016 16:25:58 +0000 Mary Driscoll 381362 at https://www.apqc.org Change Management Practices for Establishing a Data-driven Culture (Best Practices Report) https://www.apqc.org/knowledge-base/documents/change-management-practices-establishing-data-driven-culture-best-practices <div class="product-body"><p>Being data driven has become something of a holy grail for modern organizations.&nbsp;There are many pre-requisites&nbsp;to an organization’s becoming&nbsp;data driven, but perhaps none&nbsp;is more critical than having a&nbsp;culture that enables and, indeed,&nbsp;encourages objective,&nbsp;data-informed decision making.&nbsp;In fact, in a <a href="https://www.apqc.org/knowledge-base/documents/2016-process-and-performance-management-priorities-and-challenges-survey-su">survey</a> of its&nbsp;members, APQC found that establishing a data-driven culture was one of the top two most frequently</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/change-management-practices-establishing-data-driven-culture-best-practices" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/change-management-practices-establishing-data-driven-culture-best-practices#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Performance Management Analytics Information Technology Analytics Knowledge Management (KM) Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Best Practices and Business Drivers 12.1 Manage business processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 12 Aug 2016 15:12:58 +0000 Holly Lyke-Ho-Gland and Michael Sims 381356 at https://www.apqc.org What's Driving Finance Transformation Today? https://www.apqc.org/knowledge-base/documents/whats-driving-finance-transformation-today <div class="product-body"><p>According to APQC research, many finance leaders have become aware of the need to improve the finance function. This article explores two main causes driving finance transformation.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/whats-driving-finance-transformation-today#comments Finance and Accounting Process Improvement Best Practices and Business Drivers 8.1 Perform planning and management accounting 8.2 Perform revenue accounting 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements Print Financial Management Fri, 12 Aug 2016 14:39:58 +0000 Mary Driscoll 381352 at https://www.apqc.org Making the Transition to a Data-driven Business (Podcast) https://www.apqc.org/knowledge-base/documents/making-transition-data-driven-business-podcast <div class="product-body"><p>In this August&nbsp;2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks to Holly Lyke-Ho-Gland, research program manager in the area of process and performance management about change management for building a data-driven culture.&nbsp;</p> <p>Topics discussed include:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/making-transition-data-driven-business-podcast" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/making-transition-data-driven-business-podcast#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Performance Management Analytics Information Technology Analytics Knowledge Management (KM) Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Presentations 12.1 Manage business processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Video Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 09 Aug 2016 15:59:25 +0000 APQC 381065 at https://www.apqc.org How Cognitive Computing Supports Expertise Location https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-expertise-location <div class="product-body"><p>Expertise location has been stalled for more than a decade, with KM teams waiting for the available technology to catch up with their vision and users’ expectations of how these capabilities should work. But with the introduction of cognitive computing, expertise locators may be on the brink of delivering on their promise to provide seamless access to expertise across the extended enterprise.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-expertise-location" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-expertise-location#comments Content management Knowledge and Information Management Knowledge Management (KM) Analytics KM Strategy Information Technology Articles and White Papers 12.5.2.5 Develop new KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 7.4.2 Define the enterprise information architecture Print Knowledge Management Mon, 08 Aug 2016 12:39:36 +0000 Carla O'Dell and Lauren Trees 380950 at https://www.apqc.org Boeing Co. - Technical Mentoring Case Study https://www.apqc.org/knowledge-base/documents/boeing-co-technical-mentoring-case-study <div class="product-body"><p>Boeing Co. is the world's largest manufacturer of commercial aircraft and defense, space, and security systems. This case study focuses on mentoring practices that&nbsp;Boeing uses to support its technical workforce.</p> </div> https://www.apqc.org/knowledge-base/documents/boeing-co-technical-mentoring-case-study#comments Knowledge and Information Management Coaching and Mentoring KM Implementation Case Studies 12.5.2.5 Develop new KM approaches 12.5.2.6 Implement new KM approaches 6.3.3 Manage employee relations 6.3.4 Manage employee development Print Aerospace Airline Security Systems Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 05 Aug 2016 18:53:51 +0000 APQC 380881 at https://www.apqc.org Interactive IT Application Development and Maintenance Tune-Up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-it-application-development-and-maintenance-tune-diagnostic <div class="product-body"><p>Compare your essential information technology (IT) application development and maintenance metrics against your peers in this interactive spreadsheet. This tool includes the latest data from APQC's Open Standards Benchmarking in IT.</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-it-application-development-and-maintenance-tune-diagnostic#comments Information Technology Analytics Knowledge and Information Management Information Technology Tools and Templates 7.0 Manage Information Technology 7.1 Manage the business of information technology 7.1.1 Develop the enterprise IT strategy 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.7 Deliver and support information technology services 7.7.1.2 Define delivery processes, procedures, and tools standards Print Knowledge Management Fri, 05 Aug 2016 14:27:02 +0000 APQC 380847 at https://www.apqc.org Interactive Information Technology Organization Tune-Up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-information-technology-organization-tune-diagnostic <div class="product-body"><p>Compare your essential information technology (IT) organization metrics against your peers in this interactive spreadsheet. This tool includes the latest data from APQC's Open Standards Benchmarking in IT.</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-information-technology-organization-tune-diagnostic#comments Information Technology Analytics Knowledge and Information Management Information Technology Tools and Templates 7.0 Manage Information Technology 7.1 Manage the business of information technology 7.1.1 Develop the enterprise IT strategy 7.1.3.2 Analyze and evaluate the value of the IT portfolio for the enterprise Print Knowledge Management Fri, 05 Aug 2016 13:15:38 +0000 APQC 380838 at https://www.apqc.org Finance Transformation in 2016: CFOs Aim for Smart and Lean https://www.apqc.org/knowledge-base/documents/finance-transformation-2016-cfos-aim-smart-and-lean <div class="product-body"><p>APQC’s 2016 research shows that finance function improvement programs—some very large in scope—are back in full swing after a long lull. CFOs have heard a loud message coming from the business side: put finance’s problem solvers to work on generating analyses that is both practical and predictive. That explains why many CFOs agree that finance needs to imbue itself with data science knowledge.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/finance-transformation-2016-cfos-aim-smart-and-lean" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/finance-transformation-2016-cfos-aim-smart-and-lean#comments Finance and Accounting Reports and Books 8.1 Perform planning and management accounting 8.2 Perform revenue accounting 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements Print Financial Management Wed, 03 Aug 2016 16:35:19 +0000 Mary Driscoll 380619 at https://www.apqc.org What Business Leaders Want From Finance (Webinar Wrap-Up) https://www.apqc.org/knowledge-base/documents/what-business-leaders-want-finance-webinar-wrap <div class="product-body"><p>In this webinar wrap-up, learn about what&nbsp;&nbsp;Mary Driscoll, senior research fellow in financial management at APQC, discussed during an&nbsp;APQC webinar on finance process improvement. Driscoll reviewed&nbsp;the following:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/what-business-leaders-want-finance-webinar-wrap" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/what-business-leaders-want-finance-webinar-wrap#comments Finance Analytics Finance and Accounting Planning, budgeting, and forecasting Cash Management Performance Management Capital Planning/Allocation Working Capital Management Best Practices and Business Drivers 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Financial Management Wed, 03 Aug 2016 15:40:18 +0000 Mary Driscoll 380611 at https://www.apqc.org Now in the Knowledge Base: Supply Chain Management and Product Development https://www.apqc.org/knowledge-base/documents/now-knowledge-base-supply-chain-management-and-product-development <div class="product-body"><p>This presentation offers an overview of the Knowledge Base content in supply chain management and&nbsp;product development. It highlights content from July 2015 through July 2016 as well as APQC's current&nbsp;research.</p> </div> https://www.apqc.org/knowledge-base/documents/now-knowledge-base-supply-chain-management-and-product-development#comments New Product Development Product and Service Innovation Supply Chain Management Supply Chain Planning Procurement Logistics Manufacturing Presentations 2.0 Develop and Manage Products and Services 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.5 Manage logistics and warehousing Print Supply Chain Management Tue, 02 Aug 2016 21:16:46 +0000 APQC 352006 at https://www.apqc.org Fixing Employee Performance Management (Infographic) https://www.apqc.org/knowledge-base/documents/fixing-employee-performance-management-infographic <div class="product-body"><p>This infographic illustrates why the employee performance management process is broken, explains the benefits that organizations can realize from fixing performance management, and then outlines steps organizations can take to improve this process.</p> </div> https://www.apqc.org/knowledge-base/documents/fixing-employee-performance-management-infographic#comments Human Capital Management Performance management and evaluation Performance Management Systems Infographics 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.3.2 Manage employee performance Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 02 Aug 2016 18:31:49 +0000 APQC 380512 at https://www.apqc.org Strategic HR: What, Why, and How (Infographic) https://www.apqc.org/knowledge-base/documents/strategic-hr-what-why-and-how-infographic <div class="product-body"><p>This infographic highlights the definition of the term strategic HR, explains why strategic HR matters to organizations, and provides tips for how HR functions and HR professionals can become more strategic.</p> </div> https://www.apqc.org/knowledge-base/documents/strategic-hr-what-why-and-how-infographic#comments Human Capital Management Infographics 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.1.1.1 Identify strategic HR needs Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 02 Aug 2016 18:30:19 +0000 APQC 380511 at https://www.apqc.org Change Management for Knowledge Management (Webinar) https://www.apqc.org/knowledge-base/documents/change-management-knowledge-management-webinar <div class="product-body"><p>When it comes to knowledge management, change is the only constant. Technology innovations can improve how we work and communicate, but each new platform or capability requires a corresponding shift in employee processes and behaviors. Furthermore, a good knowledge strategy needs to align with the challenges and opportunities that are top of mind for executives, so KM goals and priorities are always shifting to reflect changes in the broader business strategy.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/change-management-knowledge-management-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/change-management-knowledge-management-webinar#comments Knowledge and Information Management KM Culture KM Change Management Presentations 12.4 Manage change 12.5.1 Develop KM strategy 12.5.1.9 Develop change management approaches 12.5.2 Assess KM capabilities Video Knowledge Management Tue, 02 Aug 2016 17:47:31 +0000 APQC 380506 at https://www.apqc.org How to Pick and Use the Right Supply Chain Measures https://www.apqc.org/knowledge-base/documents/how-pick-and-use-right-supply-chain-measures <div class="product-body"><p>Supply chain organizations are looking for the right measures to track their performance and identify opportunities for improvement.</p> <p>APQC recommends certain key performance indicators, but organizations must still determine which of these are critical for their business and then adopt them.</p> </div> https://www.apqc.org/knowledge-base/documents/how-pick-and-use-right-supply-chain-measures#comments Supply Chain Management Supply Chain Planning Procurement Logistics Manufacturing Infographics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.5 Manage logistics and warehousing Print Supply Chain Management Tue, 02 Aug 2016 14:29:53 +0000 APQC 380482 at https://www.apqc.org Average Supplier Lead Time in Days for Purchased Materials https://www.apqc.org/knowledge-base/documents/average-supplier-lead-time-days-purchased-materials <div class="product-body"><p>Metric data from <a href="https://www.apqc.org/benchmarking-portal/osb/procurement">APQC's Open Standards Benchmarking<sup>®</sup> in procurement</a> shows how organizations perform regarding supplier lead times for purchased material.</p> </div> https://www.apqc.org/knowledge-base/documents/average-supplier-lead-time-days-purchased-materials#comments Purchasing Supply Chain Management Procurement Sourcing Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.3 Order materials and services Print Supply Chain Management Mon, 01 Aug 2016 18:58:23 +0000 APQC 380395 at https://www.apqc.org Save Big by Speeding Up Retirement Processing https://www.apqc.org/knowledge-base/documents/save-big-speeding-retirement-processing <div class="product-body"><p>Organizations looking to improve cost savings should consider reviewing the retirement process for opportunities to boost efficiency. According to <a href="https://www.apqc.org/benchmarking-portal/osb/redeploy-and-retire-employees">APQC's Open Standards Benchmarking<sup>®</sup> measures on redeploying and retiring employees</a>, a large performance gap exists in the cycle time needed to process an employee’s retirement.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/save-big-speeding-retirement-processing" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/save-big-speeding-retirement-processing#comments Human Capital Management Retirement Benchmarks and Metrics 6.5.3 Manage retirement 6.5 Redeploy and retire employees Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 29 Jul 2016 15:47:03 +0000 APQC 32801 at https://www.apqc.org Benchmarking Code of Conduct https://www.apqc.org/knowledge-base/documents/benchmarking-code-conduct-0 <div class="product-body"><p>This internationally accepted standard provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's code &nbsp;of conduct contributes to efficient, effective, and ethical benchmarking.</p> </div> https://www.apqc.org/knowledge-base/documents/benchmarking-code-conduct-0#comments Benchmarking Process and Performance Management Tools and Templates 12.2 Manage portfolio, program, and project 12.6 Measure and benchmark 12.6.2 Benchmark performance 12.6.2.3 Conduct internal process and external competitive benchmarking 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 19:29:13 +0000 APQC 380184 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Professional Services Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-professional-services-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the professional services industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-professional-services-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Pharmaceutical Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 18:26:29 +0000 APQC 380173 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-pharmaceutical-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the pharmaceutical&nbsp;industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-pharmaceutical-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Pharmaceutical Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 18:22:55 +0000 APQC 380172 at https://www.apqc.org Supply Chain Integration (Webinar Q&A Summary) https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar-qa-summary <div class="product-body"><p>In APQC's <a href="https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar">July 2016 SCM Webinar</a>, Xenophon Koufteros of Texas A&amp;M University presented insights from his latest research on supply chain integration. Anto John Verghese of the University of Houston and Xenophon Koufteros of Texas A&amp;M University conducted interviews and a survey on how organizations implement and view supply chain integration. Through analysis of the survey data, Verghese and Koufteros found that certain behaviors are important to supply chain relationships.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar-qa-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar-qa-summary#comments Supply Chain Management Procurement Supplier Relationship Management Supplier Partnerships Articles and White Papers 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Supply Chain Management Thu, 28 Jul 2016 18:22:30 +0000 APQC 380171 at https://www.apqc.org Demand/Supply Planning Costs per $1,000 in Revenue https://www.apqc.org/knowledge-base/documents/demandsupply-planning-costs-1000-revenue <div class="product-body"><p>Metric data from APQC's Open Standards Benchmarking® in supply chain planning shows how organizations perform regarding demand and supply planning costs.</p> </div> https://www.apqc.org/knowledge-base/documents/demandsupply-planning-costs-1000-revenue#comments Supply Chain Management Supply Chain Planning Demand Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.1.2 Manage demand for products and services Print Supply Chain Management Thu, 28 Jul 2016 18:09:49 +0000 APQC 263912 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Petroleum/Oil and Gas Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-petroleumoil-and-gas-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the petroleum/oil and gas industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-petroleumoil-and-gas-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Petroleum/Oil/Gas Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 18:04:10 +0000 APQC 380168 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Medical Equipment Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-medical-equipment-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the medical equipment industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-medical-equipment-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Medical Equipment Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 17:59:56 +0000 APQC 380167 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Higher Education Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-higher-education-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the higher education&nbsp;industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-higher-education-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Education (Higher Education) Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 17:57:18 +0000 APQC 380165 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Healthcare Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-healthcare-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the healthcare industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-healthcare-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Healthcare Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 17:54:18 +0000 APQC 380164 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Government Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-government-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the government industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-government-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Government/Military Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 17:51:48 +0000 APQC 380163 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Food/Beverage and Restaurant Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-foodbeverage-and-restaurant-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the food/beverage and restaurant&nbsp;industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-foodbeverage-and-restaurant-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Food/Beverage/Restaurant Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 17:48:58 +0000 APQC 380161 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Energy and Utility Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-energy-and-utility-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the energy and utility&nbsp;industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-energy-and-utility-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Energy and Utility Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 17:45:28 +0000 APQC 380160 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Consumer Goods Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-consumer-goods-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the consumer goods industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-consumer-goods-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Consumer Products/Packaged Goods Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 17:25:18 +0000 APQC 380154 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Chemical Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-chemical-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the chemical&nbsp;industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-chemical-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Automotive Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 17:21:45 +0000 APQC 380152 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Automotive Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-automotive-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the automotive industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-automotive-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Automotive Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 17:18:38 +0000 APQC 380151 at https://www.apqc.org ASQ Global State of Quality 2016: Quality in the Aerospace Industry https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-aerospace-industry <div class="product-body"><p>In&nbsp;2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement.</p> <p>This summary report looks at findings within the aerospace industry for:</p> <ul> <li>Quality governance and measures</li> <li>Role of quality and quality culture</li> <li>Quality challenges and setbacks</li> <li>Quality training and incentives&nbsp;</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-quality-aerospace-industry#comments ISO Lean Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Total Quality Management (TQM) Benchmarks and Metrics 1.1 Define the business concept and long-term vision 12.3 Manage quality 12.3.1.2 Establish quality measurements and targets 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3.6 Measure and report quality performance 12.0 Develop and Manage Business Capabilities Print Aerospace Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 28 Jul 2016 15:53:52 +0000 APQC 380138 at https://www.apqc.org Benchmarking for Peak People Performance (Slides) https://www.apqc.org/knowledge-base/documents/benchmarking-peak-people-performance-slides <div class="product-body"><p>Business leaders, people managers, and HR professionals have a common need: Get the best people, doing their best work, to execute strategy.</p> <p>Benchmarking can help drive peak people performance.</p> <p>In this APQC webinar, APQC's John Tesmer and Elissa Tucker will discuss how to use APQC's Process Classification Framework<sup>®</sup> (PCF), Open Standards Benchmarking<sup>®</sup>, and best practices research to improve HR and human capital performance.</p> <p>This webinar examines:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/benchmarking-peak-people-performance-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/benchmarking-peak-people-performance-slides#comments Employee Training & Development Human Capital Management Presentations 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 27 Jul 2016 21:30:59 +0000 APQC 380063 at https://www.apqc.org Benchmarking for Peak People Performance (Webinar) https://www.apqc.org/knowledge-base/documents/benchmarking-peak-people-performance-webinar <div class="product-body"><p>Business leaders, people managers, and HR professionals have a common need: Get the best people, doing their best work, to execute strategy.</p> <p>Benchmarking can help drive peak people performance.</p> <p>In this APQC webinar, APQC's John Tesmer and Elissa Tucker will discuss how to use APQC's Process Classification Framework<sup>®</sup> (PCF), Open Standards Benchmarking<sup>®</sup>, and best practices research to improve HR and human capital performance.</p> <p>This webinar examines:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/benchmarking-peak-people-performance-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/benchmarking-peak-people-performance-webinar#comments Employee Training & Development Human Capital Management Presentations 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees Audio Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 27 Jul 2016 21:27:15 +0000 APQC 380062 at https://www.apqc.org Key Human Capital Management Benchmarks: Overview https://www.apqc.org/knowledge-base/documents/key-hcm-benchmarks-glance <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking® portal</a>, this table highlights important measures and median metric values for major human capital management processes. Metrics provided include:</p> <ul> <li>total Cost to perform the HR functions per $1,000 revenue,</li> <li>cycle time in days for processing an employee’s retirement,</li> <li>number of learning days,</li> <li>number of business entity employees per HR function FTE, and more.</li> </ul> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-hcm-benchmarks-glance#comments Employee Training & Development Human Capital Management Performance management and evaluation Compensation and benefits Rewards and Recognition Programs Recruiting and Staffing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees 6.4 Reward and retain employees 6.5 Redeploy and retire employees 6.6 Manage employee information Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 27 Jul 2016 15:51:13 +0000 APQC 259569 at https://www.apqc.org Key Human Capital Management Benchmarks: Talent Management https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-talent-management <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking<sup>®</sup> portal</a>, this article highlights important measures and median metric values for <em>t<em><em>al</em>ent management</em></em> processes. Metrics provided include:</p> <ul> <li>learning budget and learning days per employee,</li> <li>percentage of employees who attend management development programs, and</li> <li>total cost to perform <em>t<em><em>a</em>lent management</em></em> processes.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-talent-management#comments Employee Training & Development Human Capital Management Performance management and evaluation Employee Communication Rewards and Recognition Programs Talent Management Systems Leadership Development Benchmarks and Metrics 6.3 Develop and counsel employees 6.3.1 Manage employee orientation and deployment 6.3.2 Manage employee performance 6.3.3 Manage employee relations 6.3.4 Manage employee development 6.3.5 Develop and train employees 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.2 Manage and administer benefits 6.4.3 Manage employee assistance and retention 6.6 Manage employee information Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 27 Jul 2016 14:27:15 +0000 APQC 364125 at https://www.apqc.org Key Human Capital Management Benchmarks: Workforce Management https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-workforce-management <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking<sup>®</sup> portal</a>l, this article highlights important measures and median metric values for <em>w<em>orkforce management</em></em> processes. Metrics provided include:</p> <ul> <li>employee turnover rate,</li> <li>number of business entity employees per FTE that performs processes related to <em>w<em><em>o</em>rkforce management,</em></em> and</li> <li>total cost to perform processes related to <em>w<em><em>o</em>rkforce management</em></em>.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-workforce-management#comments Employee Training & Development Human Capital Management Workforce Planning Performance management and evaluation Workforce Analytics Workforce Analytics Employee Communication HR Information systems/technology Wellness Programs Benchmarks and Metrics 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.3.3 Manage employee relations 6.5 Redeploy and retire employees 6.6 Manage employee information Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 26 Jul 2016 22:10:16 +0000 APQC 364126 at https://www.apqc.org Key Human Capital Management Benchmarks: Reward and Retain Employees https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-reward-and-retain-employees <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking® portal</a>, this article highlights important measures and median metric values for the <em><em>reward and retain employees</em></em> process. Metrics provided include:</p> <ul> <li>number of business entity employees per FTE that performs the <em>r<em><em>e</em>ward and retain employees</em></em> process,&nbsp;and</li> <li>total cost to perform the <em>r<em><em>e</em>ward and retain employees</em></em> process.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-reward-and-retain-employees#comments Human Capital Management Incentive Plans Recognition and Rewards Programs Compensation and benefits Rewards and Recognition Programs Benchmarks and Metrics 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.2 Manage and administer benefits 6.4.3 Manage employee assistance and retention Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 26 Jul 2016 16:36:32 +0000 APQC 364122 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking® portal</a>, this article highlights important measures and median metric values for the <em>m<em>anage employee information </em></em>process. Metrics provided include:</p> <ul> <li>number of business employees per FTE that performs the <em><em>Manage employee information and analytics</em></em> process, and</li> <li>total cost to perform the <em>m<em><em>a</em>nage employee information and analytics</em></em> process.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information#comments Human Capital Management Managing employee data and metrics Workforce Analytics HR Information systems/technology Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.6 Manage employee information Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 26 Jul 2016 16:10:44 +0000 APQC 364116 at https://www.apqc.org Key Human Capital Management Benchmarks: Develop, Train, and Counsel Employees https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-train-and-counsel-employees <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking<sup>®</sup> portal</a>, this&nbsp;article highlights important measures and median metric values for the <em>d<em>evelop, train,&nbsp;and counsel employees</em></em> process. Metrics provided include:</p> <ul> <li>learning budget and days per employee,</li> <li>cycle time in days for the formal performance review process, and</li> <li>percentage of CEO and senior leadership time spent on leadership development.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-train-and-counsel-employees#comments Employee Training & Development Human Capital Management Performance management and evaluation Training Programs Leadership Development Benchmarks and Metrics 6.3 Develop and counsel employees 6.3.2 Manage employee performance 6.3.4 Manage employee development 6.3.5 Develop and train employees Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 26 Jul 2016 15:39:31 +0000 APQC 364105 at https://www.apqc.org Key Human Capital Management Benchmarks: Source, Recruit, and Select Employees https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employees <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking<sup>®</sup> portal</a>, this article highlights important measures and median metric values for the <em><em>source, recruit, and select employees</em></em> process. Metrics provided include:</p> <ul> <li>cycle time in days from approval of job requisition to acceptance of job offer,</li> <li>number of new hires per <em>source, recruit, and select employees</em> FTE, and</li> <li>total cost to perform the <em><em>source, recruit, and select employees </em></em>process.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employees#comments Human Capital Management Recruiting and Staffing Benchmarks and Metrics 6.2 Recruit, source, and select employees 6.2.1 Create and develop employee requisitions 6.2.2 Recruit/Source candidates 6.2.3 Screen and select candidates Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 26 Jul 2016 15:01:33 +0000 APQC 364124 at https://www.apqc.org Key Human Capital Management Benchmarks: Develop and Manage HR Planning, Policies, and Strategies https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-manage-hr-planning-poli <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking<sup>®</sup> portal</a>, this article highlights important measures and median metric values for the d<em><em>evelop and manage HR planning, policies, and strategies </em></em>process. Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-manage-hr-planning-poli" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-manage-hr-planning-poli#comments Employee Training & Development Human Capital Management Succession Planning Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 25 Jul 2016 16:44:21 +0000 APQC 364111 at https://www.apqc.org Key Human Capital Management Benchmarks: Redeploy and Retire Employees https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-redeploy-and-retire-employees <div class="product-body"><p>Prepared using<a href="https://www.apqc.org/benchmarking-portal"> APQC’s Open Standards Benchmarking<sup>®</sup> portal</a>, this article highlights important measures and median metric values for the <em>re<em>deploy and retire employees</em></em> process. Metrics provided include:</p> <ul> <li>cycle time in days for processing an employee’s retirement,</li> <li>percentage of involuntary and voluntary terminations, and</li> <li>percentage of vacancies filled by internal candidates.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-redeploy-and-retire-employees#comments Human Capital Management Retirement Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.5 Redeploy and retire employees Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 25 Jul 2016 16:24:05 +0000 APQC 364119 at https://www.apqc.org Change Management for Knowledge Management (Slides) https://www.apqc.org/knowledge-base/documents/change-management-knowledge-management-slides <div class="product-body"><p>When it comes to knowledge management, change is the only constant. Technology innovations can improve how we work and communicate, but each new platform or capability requires a corresponding shift in employee processes and behaviors. Furthermore, a good knowledge strategy needs to align with the challenges and opportunities that are top of mind for executives, so KM goals and priorities are always shifting to reflect changes in the broader business strategy.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/change-management-knowledge-management-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/change-management-knowledge-management-slides#comments Knowledge and Information Management KM Culture KM Change Management Presentations 12.4 Manage change 12.5.1 Develop KM strategy 12.5.1.9 Develop change management approaches 12.5.2 Assess KM capabilities Print Knowledge Management Fri, 22 Jul 2016 20:29:19 +0000 APQC 379684 at https://www.apqc.org 6 Steps to Mentoring Success (Infographic) https://www.apqc.org/knowledge-base/documents/6-steps-mentoring-success-infographic <div class="product-body"><p>APQC has conducted an in-depth <a href="https://www.apqc.org/knowledge-base/documents/workplace-mentoring-best-practices-report">Best Practices Study</a> highlighting mentoring programs of seven featured organizations&nbsp;that help participants develop expertise in their fields, hone their leadership and communication skills, and build their careers and professional networks. This infographic highlights the end-to-end mentoring process.</p> <p>&nbsp;</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/6-steps-mentoring-success-infographic#comments Employee Training & Development Knowledge and Information Management Knowledge Management (KM) KM Strategy Training Programs Coaching and Mentoring e-Learning/Technology-based Training Training Methods Infographics 12.5.3.2 Design process for knowledge sharing, capture, and use 12.5.3.3 Assess alignment with business goals 6.3.5 Develop and train employees 6.3.5.1 Align employee and organization development needs 6.3.5.2 Align learning programs with competencies 6.3.5.4 Develop, conduct, and manage employee and/or management training programs 6.4.1.6 Reward and motivate employees Print Aerospace Chemicals Engineering Government/Military Healthcare Medical Equipment Metals Mining Non-Profit Research Organization Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 22 Jul 2016 19:17:27 +0000 APQC 379678 at https://www.apqc.org Barriers to Knowledge Sharing: Measures (Podcast) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast <div class="product-body"><p>This is a July 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast#comments KM Assessments Knowledge and Information Management KM Strategy KM Measures KM Change Management Presentations 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals 12.6 Measure and benchmark Video Knowledge Management Fri, 22 Jul 2016 19:14:15 +0000 APQC 379677 at https://www.apqc.org Connect Your Knowledge to Your Processes (Webinar Wrap-Up) https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-wrap <div class="product-body"><p>In APQC's <a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-community-call">July 2016 KM Community Call,</a> APQC’s Darcy Lemons and Lauren Trees described APQC's knowledge mapping technique and showed how it can help organizations structure knowledge by workflow, making it easier for employees to find exactly what they need to help them with a particular task or process step.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-wrap" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-wrap#comments Knowledge and Information Management KM Strategy Articles and White Papers 12.5.1 Develop KM strategy 12.5.1.6 Develop core KM methodologies 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 12.6.1.2 Measure process productivity Print Knowledge Management Fri, 22 Jul 2016 11:19:10 +0000 APQC 379652 at https://www.apqc.org Finance Process Improvement: What Leaders Want (Webinar) https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-webinar <div class="product-body"><p>In this webinar on finance process improvement, Mary Driscoll, senior research fellow in financial management at APQC, discusses the following:</p> <ul> <li>why some finance organizations are still behind the curve; and&nbsp;</li> <li>why CFOs need to take a fresh look at FP&amp;A design, tools, and talent.&nbsp;</li> </ul> <p>This is the webinar recording, for the presentation slides&nbsp;<a href="https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-slides">click here</a>.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-webinar#comments Finance Analytics Finance and Accounting Planning, budgeting, and forecasting Cash Management Performance Management Capital Planning/Allocation Working Capital Management Best Practices and Business Drivers 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Financial Management Thu, 21 Jul 2016 16:30:00 +0000 Mary Driscoll 379604 at https://www.apqc.org Finance Process Improvement: What Leaders Want (Slides) https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-slides <div class="product-body"><p>In this webinar on finance process improvement, Mary Driscoll, senior research fellow in financial management at APQC, discusses the following:</p> <ul> <li>why some finance organizations are still behind the curve; and&nbsp;</li> <li>why CFOs need to take a fresh look at FP&amp;A design, tools, and talent.&nbsp;</li> </ul> <p>This is the slide presentation, for the webinar recording <a href="https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-webinar">click here</a>.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-slides#comments Finance Analytics Finance and Accounting Planning, budgeting, and forecasting Cash Management Performance Management Capital Planning/Allocation Working Capital Management Best Practices and Business Drivers 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Financial Management Thu, 21 Jul 2016 16:25:17 +0000 Mary Driscoll 379603 at https://www.apqc.org Barriers to Knowledge Sharing: Measures (Podcast Summary) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast-summary <div class="product-body"><p>This is a summary of a&nbsp;July 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast-summary#comments KM Assessments Knowledge and Information Management KM Strategy KM Measures KM Change Management Articles and White Papers 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals 12.6 Measure and benchmark Print Knowledge Management Thu, 21 Jul 2016 12:42:00 +0000 APQC 379584 at https://www.apqc.org How Cognitive Computing Supports Content Curation https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-content-curation <div class="product-body"><p>Content curation involves identifying and tagging enterprise content so that search can elevate the best materials in response to a user inquiry. Good curation strategies also distinguish between content that is best pushed to users to optimize their work vs. what they pull via search. Currently, curation is a primarily manual task and therefore expensive and difficult to keep up with.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-content-curation" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-content-curation#comments Content management Knowledge and Information Management Knowledge Management (KM) Analytics Information Technology Articles and White Papers 12.5.2.5 Develop new KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 7.4.2 Define the enterprise information architecture Print Knowledge Management Wed, 20 Jul 2016 19:04:04 +0000 APQC 379536 at https://www.apqc.org Barriers to Knowledge Sharing: Sponsorship (Podcast) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast <div class="product-body"><p>This is a July 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast#comments KM Assessments Knowledge and Information Management KM Strategy KM Change Management Presentations 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals Video Knowledge Management Wed, 20 Jul 2016 13:53:21 +0000 APQC 379493 at https://www.apqc.org Barriers to Knowledge Sharing: Sponsorship (Podcast Summary) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast-summary <div class="product-body"><p>This is a summary of a&nbsp;July 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast-summary#comments KM Assessments Knowledge and Information Management KM Strategy KM Change Management Articles and White Papers 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals Print Knowledge Management Wed, 20 Jul 2016 13:21:37 +0000 APQC 379482 at https://www.apqc.org Supply Chain Integration (Slides) https://www.apqc.org/knowledge-base/documents/supply-chain-integration-slides <div class="product-body"><p>In the past two decades, companies have been aggressively engaging in integrative activities. &nbsp;However, studies indicate that many integration initiatives end in failure. Prior research illustrates that failed integration initiatives can adversely impact the operational and financial performance of both firms involved in a relationship.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/supply-chain-integration-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/supply-chain-integration-slides#comments Supply Chain Management Procurement Supplier Relationship Management Supplier Partnerships Presentations 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.4 Manage suppliers Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 20 Jul 2016 02:56:37 +0000 Xenophon Koufteros 379447 at https://www.apqc.org Supply Chain Integration (Webinar) https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar <div class="product-body"><p>In the past two decades, companies have been aggressively engaging in integrative activities. &nbsp;However, studies indicate that many integration initiatives end in failure. Prior research illustrates that failed integration initiatives can adversely impact the operational and financial performance of both firms involved in a relationship.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar#comments Supply Chain Management Procurement Supplier Relationship Management Supplier Partnerships Presentations 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.4 Manage suppliers Video Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 20 Jul 2016 02:51:11 +0000 Xenophon Koufteros 379445 at https://www.apqc.org Connect Your Knowledge to Your Processes (Webinar Q&A Summary) https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-qa-summary <div class="product-body"><p>In APQC's <a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-community-call">July 2016 KM Community Call,</a> APQC’s Darcy Lemons and Lauren Trees described APQC's knowledge mapping technique and showed how it can help organizations structure knowledge by workflow, making it easier for employees to find exactly what they need to help them with a particular task or process step.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-qa-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-qa-summary#comments Knowledge and Information Management KM Strategy Articles and White Papers 12.5.1 Develop KM strategy 12.5.1.6 Develop core KM methodologies 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 12.6.1.2 Measure process productivity Print Knowledge Management Mon, 18 Jul 2016 20:43:32 +0000 Lauren Trees and Darcy Lemons 379342 at https://www.apqc.org