APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en Eliminating Budgeting in Health Care https://www.apqc.org/knowledge-base/documents/eliminating-budgeting-health-care <div class="product-body"><p>This case study shares one health care system’s journey to eliminating the budgeting process as part of its Lean transformation.</p> </div> https://www.apqc.org/knowledge-base/documents/eliminating-budgeting-health-care#comments Budgeting Finance and Accounting Planning, budgeting, and forecasting Case Studies 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.2 Prepare periodic budgets and plans Print Financial Management Wed, 20 Jun 2018 14:02:29 +0000 APQC 426282 at https://www.apqc.org Ways to Consider Invoicing Beyond Just Financial https://www.apqc.org/knowledge-base/documents/ways-consider-invoicing-beyond-just-financial <div class="product-body"><p>In addition to an analysis of process cost and monitoring and tracking of monetary cost owed by customers, invoicing can also be used to convey much more information than simply what one side of a transaction believes that it is owed by the other side. This article from Steve Player, senior research fellow APQC, focuses on other important ways that invoices are used to communicate valuable information to customers and as part of their overall experience&nbsp;with your organization.</p> </div> https://www.apqc.org/knowledge-base/documents/ways-consider-invoicing-beyond-just-financial#comments Accounts Receivable Finance and Accounting Invoicing Articles and White Papers 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.3 Process accounts receivable (AR) Print Financial Management Wed, 20 Jun 2018 13:54:23 +0000 Steve Player 426281 at https://www.apqc.org Planning for a Return on Integrity https://www.apqc.org/knowledge-base/documents/planning-return-integrity <div class="product-body"><p>Author and professional speaker John Blumberg discussed his new book, <em>Return on Integrity</em>, at the 2018 Planning Palooza conference, and how the fundamental lever to dramatically strengthen organizational improvement efforts is to focus on core values, which in turn drives a return on integrity.</p> </div> https://www.apqc.org/knowledge-base/documents/planning-return-integrity#comments Finance and Accounting Process Improvement Articles and White Papers 12.1.5 Improve processes 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 20 Jun 2018 13:46:58 +0000 APQC 426277 at https://www.apqc.org Knowledge Mapping in Action (Executive Summary) https://www.apqc.org/knowledge-base/documents/knowledge-mapping-action-executive-summary <div class="product-body"><p>This executive summary outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, analyzing, and applying insights from knowledge maps. It lists 21 key findings from APQC’s <a href="https://www.apqc.org/knowledge-base/collections/knowledge-mapping-action-collection">Knowledge Mapping in Action</a> research and includes short profiles of the five featured best-practice organizations.</p> <p><a href="https://www.apqc.org/knowledge-base/documents/knowledge-mapping-action-best-practices-report">Click here to download the full report.</a></p> </div> https://www.apqc.org/knowledge-base/documents/knowledge-mapping-action-executive-summary#comments Knowledge Management Knowledge Mapping and Flow Knowledge Retention and Transfer Articles and White Papers 12.5.2.2 Evaluate existing KM approaches 12.5.2.3 Identify gaps and needs 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use Print Automotive Chemicals Construction Engineering Financial Management Government/Military Human Capital Management Knowledge Management Logistics Petroleum/Oil/Gas Pharmaceutical Pipelines Professional Services/Business Services Rubber & Plastics Supply Chain Management Transportation/Freight Carriers Wed, 20 Jun 2018 00:11:04 +0000 APQC 426206 at https://www.apqc.org Knowledge Mapping in Action (Best Practices Report) https://www.apqc.org/knowledge-base/documents/knowledge-mapping-action-best-practices-report <div class="product-body"><p>This best practices report outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, and analyzing knowledge maps. It also explains how to use completed knowledge maps for a range of purposes, including:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/knowledge-mapping-action-best-practices-report" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/knowledge-mapping-action-best-practices-report#comments Knowledge Management Knowledge Mapping and Flow Knowledge Retention and Transfer Reports and Books 12.5.2.2 Evaluate existing KM approaches 12.5.2.3 Identify gaps and needs 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 7.4.2 Define the enterprise information architecture 7.4.4 Perform enterprise data and content management Print Automotive Chemicals Construction Engineering Government/Military Knowledge Management Logistics Petroleum/Oil/Gas Pharmaceutical Pipelines Professional Services/Business Services Rubber & Plastics Transportation/Freight Carriers Tue, 19 Jun 2018 23:23:41 +0000 Mercy Harper and Lauren Trees 426203 at https://www.apqc.org Key Human Capital Management Benchmarks: Telecommunications Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-telecommunications-industry-overv-0 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the telecommunications industry.</span></p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-telecommunications-industry-overv-0#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Human Capital Management Tue, 19 Jun 2018 17:28:40 +0000 APQC 317317 at https://www.apqc.org Key Human Capital Management Benchmarks: Pharmaceutical Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-pharmaceutical-industry-overview-0 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the pharmaceutical industry.</span></p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-pharmaceutical-industry-overview-0#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Human Capital Management Pharmaceutical Tue, 19 Jun 2018 17:28:09 +0000 APQC 317316 at https://www.apqc.org Key Human Capital Management Benchmarks: Insurance Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-insurance-industry-overview-0 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the insurance industry.</span></p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-insurance-industry-overview-0#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Human Capital Management Insurance Tue, 19 Jun 2018 17:27:40 +0000 APQC 317314 at https://www.apqc.org Key Human Capital Management Benchmarks: Retail and Wholesale Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-retail-and-wholesale-industry-ove-0 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the retail and wholesale industry.</span></p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-retail-and-wholesale-industry-ove-0#comments Human Capital Management Benchmarks and Metrics Print Human Capital Management Retail/Catalog/Mail Order Wholesale Distribution Tue, 19 Jun 2018 17:27:03 +0000 APQC 317313 at https://www.apqc.org Key Human Capital Management Benchmarks: Automotive Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-automotive-industry-overview-0 <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the automotive industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-automotive-industry-overview-0#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Automotive Human Capital Management Tue, 19 Jun 2018 17:26:31 +0000 APQC 274213 at https://www.apqc.org Key Human Capital Management Benchmarks: Distribution/Transportation Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-distributiontransportation-indust-0 <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the distribution/transportation industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-distributiontransportation-indust-0#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Distribution Human Capital Management Transportation/Freight Carriers Tue, 19 Jun 2018 17:26:00 +0000 APQC 274211 at https://www.apqc.org Key Human Capital Management Benchmarks: Financial Services/Banking Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-financial-servicesbanking-industr-0 <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the financial services/banking industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-financial-servicesbanking-industr-0#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Financial Services/Banking Human Capital Management Tue, 19 Jun 2018 17:25:28 +0000 APQC 274210 at https://www.apqc.org Key Human Capital Management Benchmarks: Utility Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-utility-industry-overview-0 <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the utility industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-utility-industry-overview-0#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Energy and Utility Human Capital Management NACE Special Tue, 19 Jun 2018 17:24:54 +0000 APQC 274209 at https://www.apqc.org Key Human Capital Management Benchmarks: Industrial Products Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-industrial-products-industry-overvi <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the industrial products industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-industrial-products-industry-overvi#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Durable Goods Human Capital Management Machinery Machinery Equipment Tue, 19 Jun 2018 17:24:23 +0000 APQC 262066 at https://www.apqc.org Key Human Capital Management Benchmarks: Services Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-services-industry-overview-0 <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the services industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-services-industry-overview-0#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Human Capital Management Tue, 19 Jun 2018 17:23:31 +0000 APQC 262065 at https://www.apqc.org Key Human Capital Management Benchmarks: Consumer Products/Packaged Goods Industry Overview https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-consumer-productspackaged-goods-i-0 <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the consumer products/packaged goods industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-consumer-productspackaged-goods-i-0#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Consumer Products/Packaged Goods Human Capital Management Tue, 19 Jun 2018 17:23:02 +0000 APQC 262064 at https://www.apqc.org Key Human Capital Management Benchmarks: Petroleum/Chemical Industry Overview https://www.apqc.org/knowledge-base/documents/key-hr-benchmarks-glance-petroleumchemical-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the petroleum/chemical industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-hr-benchmarks-glance-petroleumchemical-industry#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Chemicals Human Capital Management NACE Special Petroleum/Oil/Gas Tue, 19 Jun 2018 17:22:35 +0000 APQC 260627 at https://www.apqc.org Blueprint for Success: Training and Development https://www.apqc.org/knowledge-base/documents/blueprint-success-training-and-development <div class="product-body"><p>APQC’s <em>Training and Development Blueprint for Success </em>offers tools and techniques for fine-tuning learning processes to generate maximum value from limited resources.&nbsp;Inside you will find:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-training-and-development" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/blueprint-success-training-and-development#comments Career Development/Pathing Corporate Universities Employee Training & Development Human Capital Management Leadership Development Learning management systems Performance management and evaluation Performance Management and evaluation Performance Management Systems Succession Planning Training Methods Training Programs Training Results Assessment Reports and Books 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.1 Manage employee orientation and deployment 6.3.2 Manage employee performance 6.3.4 Manage employee development 6.3.5 Develop and train employees Print Aerospace Energy and Utility Engineering Government/Military Human Capital Management Non-Profit Professional Services/Business Services Tue, 19 Jun 2018 13:55:02 +0000 Elissa Tucker 426147 at https://www.apqc.org The Discipline of Business Process Management in the Digital Age (Webinar) https://www.apqc.org/knowledge-base/documents/discipline-business-process-management-digital-age-webinar <div class="product-body"><p>Business process management (BPM) has become a crucial component to drive change in our digital world. It enables real business value from digital transformations—based on robotic process automation (RPA), blockchain, and other technologies. As a result, BPM is a management discipline focused on making significant business goals happen, fast and at minimal risk. BPMs have become so critical that it is necessary to digitalize process of process management itself; however, people still remain a crucial component of the BPM discipline.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/discipline-business-process-management-digital-age-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/discipline-business-process-management-digital-age-webinar#comments Business Process Management (BPM) Business Transformation Process Process and Performance Management Process Improvement Process Management Presentations 12.1 Manage business processes 12.1.1 Establish and maintain process management governance 12.1.4 Manage process performance 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 18 Jun 2018 21:08:15 +0000 APQC 426087 at https://www.apqc.org The Discipline of Business Process Management in the Digital Age (Slides) https://www.apqc.org/knowledge-base/documents/discipline-business-process-management-digital-age-slides <div class="product-body"><p>Business process management (BPM) has become a crucial component to drive change in our digital world. It enables real business value from digital transformations—based on robotic process automation (RPA), blockchain, and other technologies. As a result, BPM is a management discipline focused on making significant business goals happen, fast and at minimal risk. BPMs have become so critical that it is necessary to digitalize process of process management itself; however, people still remain a crucial component of the BPM discipline.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/discipline-business-process-management-digital-age-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/discipline-business-process-management-digital-age-slides#comments Business Process Management (BPM) Business Transformation Process Process and Performance Management Process Improvement Process Management Presentations 12.1 Manage business processes 12.1.1 Establish and maintain process management governance 12.1.4 Manage process performance 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 18 Jun 2018 21:00:36 +0000 APQC 426086 at https://www.apqc.org Key Manufacturing Benchmarks at a Glance https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-0 <div class="product-body"><p>Featuring data from APQC's Benchmarks on Demand tool, this article highlights important manufacturing benchmarks for organizations.</p> <p>Metrics provided include:</p> <ul> <li>total cost to manufacture,</li> <li>manufacturing cycle time,</li> <li>unplanned machine downtime, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-0#comments Maintenance Manufacturing Production Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.1 Schedule production 4.3.2 Produce product 4.3.3 Perform quality testing 4.3.4 Maintain production records and manage lot traceability Print NACE Special Supply Chain Management Mon, 18 Jun 2018 17:16:47 +0000 APQC 299417 at https://www.apqc.org Key Manufacturing Benchmarks at a Glance: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-pharmaceutical-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in manufacturing, this article highlights manufacturing benchmarks for organizations in the pharmaceutical industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to manufacture,</li> <li>manufacturing cycle time,</li> <li>unplanned machine downtime, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-pharmaceutical-industry#comments Maintenance Manufacturing Production Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.1 Schedule production 4.3.2 Produce product 4.3.3 Perform quality testing 4.3.4 Maintain production records and manage lot traceability Print Pharmaceutical Supply Chain Management Mon, 18 Jun 2018 17:16:06 +0000 APQC 276743 at https://www.apqc.org Key Manufacturing Benchmarks at a Glance: Automotive Industry https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-automotive-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in manufacturing, this article highlights manufacturing benchmarks for organizations in the automotive industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to manufacture,</li> <li>manufacturing cycle time,</li> <li>unplanned machine downtime, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-automotive-industry#comments Maintenance Manufacturing Production Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.1 Schedule production 4.3.2 Produce product 4.3.3 Perform quality testing 4.3.4 Maintain production records and manage lot traceability Print Automotive Human Capital Management Supply Chain Management Mon, 18 Jun 2018 17:15:09 +0000 APQC 276742 at https://www.apqc.org Key Manufacturing Benchmarks at a Glance: Aerospace Industry https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-aerospace-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in manufacturing, this article highlights manufacturing benchmarks for organizations in the aerospace industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to manufacture,</li> <li>manufacturing cycle time,</li> <li>unplanned machine downtime, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-aerospace-industry#comments Maintenance Manufacturing Production Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.1 Schedule production 4.3.2 Produce product 4.3.3 Perform quality testing 4.3.4 Maintain production records and manage lot traceability Print Aerospace Supply Chain Management Mon, 18 Jun 2018 17:14:33 +0000 APQC 275380 at https://www.apqc.org Key Manufacturing Benchmarks at a Glance: Petroleum/Chemical Industry https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-petroleumchemical-industry <div class="product-body"><p>Featuring metric data from APQC’s Open Standards Benchmarking in manufacturing, this article highlights manufacturing benchmarks for organizations in the petroleum/chemical industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to manufacture,</li> <li>manufacturing cycle time,</li> <li>unplanned machine downtime, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-petroleumchemical-industry#comments Maintenance Manufacturing Production Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.1 Schedule production 4.3.2 Produce product 4.3.3 Perform quality testing 4.3.4 Maintain production records and manage lot traceability Print Chemicals Financial Management Human Capital Management NACE Special Petroleum/Oil/Gas Supply Chain Management Mon, 18 Jun 2018 17:14:01 +0000 APQC 275378 at https://www.apqc.org Key Manufacturing Benchmarks at a Glance: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-consumer-productspackaged-goods-industr <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in manufacturing, this article highlights manufacturing benchmarks for organizations in the consumer products/packaged goods industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to manufacture,</li> <li>manufacturing cycle time,</li> <li>unplanned machine downtime, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-consumer-productspackaged-goods-industr#comments Maintenance Manufacturing Production Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.1 Schedule production 4.3.2 Produce product 4.3.3 Perform quality testing 4.3.4 Maintain production records and manage lot traceability Print Consumer Products/Packaged Goods Human Capital Management Supply Chain Management Mon, 18 Jun 2018 17:12:28 +0000 APQC 275377 at https://www.apqc.org Key Manufacturing Benchmarks at a Glance: Electronics Industry https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-electronics-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in manufacturing, this article highlights manufacturing benchmarks for organizations in the electronics industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to manufacture,</li> <li>manufacturing cycle time,</li> <li>unplanned machine downtime, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-electronics-industry#comments Maintenance Manufacturing Production Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.1 Schedule production 4.3.2 Produce product 4.3.3 Perform quality testing 4.3.4 Maintain production records and manage lot traceability Print Electronics Financial Management Supply Chain Management Mon, 18 Jun 2018 17:11:57 +0000 APQC 275374 at https://www.apqc.org Key Manufacturing Benchmarks at a Glance: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-industrial-products-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in manufacturing, this article highlights manufacturing benchmarks for organizations in the industrial products industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to manufacture,</li> <li>manufacturing cycle time,</li> <li>unplanned machine downtime, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-manufacturing-benchmarks-glance-industrial-products-industry#comments Maintenance Manufacturing Production Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.1 Schedule production 4.3.2 Produce product 4.3.3 Perform quality testing 4.3.4 Maintain production records and manage lot traceability Print Durable Goods Energy and Utility Financial Management Human Capital Management Machinery Machinery Equipment NACE Special Supply Chain Management Mon, 18 Jun 2018 17:11:18 +0000 APQC 275373 at https://www.apqc.org Accounts Receivable Industry Spotlight: Utility Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-utility-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the utility industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-utility-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Energy and Utility Financial Management Mon, 18 Jun 2018 14:38:01 +0000 APQC 426050 at https://www.apqc.org Accounts Receivable Industry Spotlight: Telecommunication Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-telecommunication-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the telecommunication&nbsp;industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-telecommunication-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Telecommunication Mon, 18 Jun 2018 14:36:47 +0000 APQC 426049 at https://www.apqc.org Accounts Receivable Industry Spotlight: Services Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-services-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the services&nbsp;industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-services-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Legal Services Professional Services/Business Services Mon, 18 Jun 2018 14:34:30 +0000 APQC 426048 at https://www.apqc.org Accounts Receivable Industry Spotlight: Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-retail-and-wholesale-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the retail and wholesale industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-retail-and-wholesale-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Retail/Catalog/Mail Order Wholesale Distribution Mon, 18 Jun 2018 14:33:26 +0000 APQC 426047 at https://www.apqc.org Picking the Right Logistics Measures https://www.apqc.org/knowledge-base/documents/picking-right-logistics-measures <div class="product-body"><p>Organizations are looking for the right logistics measures to track their performance and indicate opportunities for improvement. This article states how organizations can select measures and communicate performance. It also provides key performance indicators for logistics that APQC recommends organizations consider.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/picking-right-logistics-measures#comments Logistics Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing Print NACE Special Supply Chain Management Fri, 15 Jun 2018 16:44:03 +0000 APQC 375872 at https://www.apqc.org Accounts Receivable Industry Spotlight: Healthcare Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-healthcare-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the healthcare industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-healthcare-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Healthcare Thu, 14 Jun 2018 16:14:40 +0000 APQC 425890 at https://www.apqc.org Accounts Receivable Industry Spotlight: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-pharmaceutical-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the pharmaceutical&nbsp;industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-pharmaceutical-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Pharmaceutical Thu, 14 Jun 2018 14:12:10 +0000 APQC 425880 at https://www.apqc.org Accounts Receivable Industry Spotlight: Petroleum/Chemical Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-petroleumchemical-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the petroleum/chemical industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-petroleumchemical-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Chemicals Financial Management Petroleum/Oil/Gas Thu, 14 Jun 2018 14:10:39 +0000 APQC 425879 at https://www.apqc.org Accounts Receivable Industry Spotlight: Insurance Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-insurance-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the insurance industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-insurance-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Insurance Thu, 14 Jun 2018 14:08:59 +0000 APQC 425877 at https://www.apqc.org Setting Up a Robotic Process Automation Program: Handelsbanken Case Study https://www.apqc.org/knowledge-base/documents/setting-robotic-process-automation-program-handelsbanken-case-study <div class="product-body"><p>In May 2018, APQC spoke with Jenny Dahlström, deputy head of business support and development and head of robotic implementation at Swedish bank Handelsbanken, about setting up a robotic process automation (RPA) program at her organization.</p> </div> https://www.apqc.org/knowledge-base/documents/setting-robotic-process-automation-program-handelsbanken-case-study#comments Organizational Improvement Process Process and Performance Management Process Improvement Process Reengineering Case Studies 12.1 Manage business processes 12.1.3 Define processes 12.1.5 Improve processes 12.1.5.1 Identify and select improvement opportunities 12.0 Develop and Manage Business Capabilities Print Financial Management Financial Services/Banking Human Capital Management Knowledge Management Supply Chain Management Mon, 11 Jun 2018 14:41:52 +0000 APQC 425612 at https://www.apqc.org How to Select Finance Technology Solutions https://www.apqc.org/knowledge-base/documents/how-select-finance-technology-solutions <div class="product-body"><p>When vendors present their technology solutions, finance leaders can feel at a severe disadvantage. Although finance professionals may only go to market once or twice in their careers to secure software that will serve the finance function’s needs, they can now feel well prepared to make the savviest investment by heeding the advice of Tony Braniff who shares his secrets from the other side of that negotiating table.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/how-select-finance-technology-solutions#comments Finance and Accounting Process Improvement Articles and White Papers 12.1.5 Improve processes 8.0 Manage Financial Resources Print Financial Management Mon, 11 Jun 2018 14:09:04 +0000 APQC 425606 at https://www.apqc.org How Finance Teams Use Machine Learning, Visualization, and Analytics https://www.apqc.org/knowledge-base/documents/how-finance-teams-use-machine-learning-visualization-and-analytics <div class="product-body"><p>Holly Lyke-Ho-Gland participated in a panel discussion as part of a recent Argyle Forum webinar, “Machine Learning, Visualization, and the Next Stage of Analytics for CFOs.” The experts discussed how CFOs can use advanced technologies to plan forecasts, communicate financial performance, and support strategic decision-making.</p> </div> https://www.apqc.org/knowledge-base/documents/how-finance-teams-use-machine-learning-visualization-and-analytics#comments Finance Analytics Finance and Accounting Articles and White Papers 8.0 Manage Financial Resources Print Financial Management Fri, 08 Jun 2018 16:05:12 +0000 APQC 425499 at https://www.apqc.org The Changing Face of Process Management: Practitioners’ Perspectives https://www.apqc.org/knowledge-base/documents/changing-face-process-management-practitioners-perspectives <div class="product-body"><p>Process management teams are feeling pressure to “adapt or die.” In a recent APQC survey,&nbsp;88 percent of respondents said that process management teams have to change their capabilities to stay relevant. APQC invited a panel of practitioners to discuss the drivers behind this sentiment, the scope of change, and how process teams can prepare for the future. In this article, you will learn the highlights of the discussion.</p> </div> https://www.apqc.org/knowledge-base/documents/changing-face-process-management-practitioners-perspectives#comments Business Process Management (BPM) Business Transformation New Product Development Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 08 Jun 2018 13:15:49 +0000 APQC 425485 at https://www.apqc.org The Evolution of Process Management with Marshall Sied https://www.apqc.org/knowledge-base/documents/evolution-process-management-marshall-sied <div class="product-body"><p>In May 2018, APQC spoke with Marshall Sied, co-founder of Ashling Partners, about what’s driving organizations toward advanced technology and how process teams can evolve to lead their organizations toward smarter, more strategic digitalization.</p> </div> https://www.apqc.org/knowledge-base/documents/evolution-process-management-marshall-sied#comments Business Process Management (BPM) Business Transformation New Product Development Process and Performance Management Case Studies 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 05 Jun 2018 17:42:12 +0000 APQC 425254 at https://www.apqc.org The Role of Financial Leaders in Process Improvement https://www.apqc.org/knowledge-base/documents/role-financial-leaders-process-improvement <div class="product-body"><p>When there is so much evidence that Lean and Six Sigma dramatically improve efficiencies and quality, why is it still so difficult to secure the full support of finance leaders? At the 2018 Planning Palooza conference, process improvement expert John Dyer discussed how organizations may be inadvertently rewarding finance executives for failures in true leadership.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/role-financial-leaders-process-improvement#comments Finance and Accounting Process Improvement Articles and White Papers 12.1.5 Improve processes 8.0 Manage Financial Resources Print Financial Management Tue, 05 Jun 2018 15:24:30 +0000 APQC 425224 at https://www.apqc.org HR Shared Services Organizations Survey Summary Report https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-survey-summary-report <div class="product-body"><p>Find out what superior HR shared services performance looks like in terms of cost, efficiency, productivity, and effectiveness metrics. Learn the common practices used by HR shared services centers today and see which ones are drivers of superior performance. This report is based on the fifth cycle of the ScottMadden and APQC HR Shared Services Benchmarking study. It features information on 212 HR shared services organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-survey-summary-report#comments Benefits Compensation FMLA HR Call Centers HR Information systems/technology Human Capital Management Leave of Absence Policies Retirement Shared Services Vacation/Personal Time Off Benchmarks and Metrics 6.5.2 Manage separation 6.5.3 Manage retirement 6.0 Develop and Manage Human Capital 6.5.4 Manage leave of absence 6.1.1.2 Define HR and business function roles and accountability 6.4.1.5 Administer compensation and rewards to employees 6.4.2 Manage and administer benefits 6.4.4 Administer payroll 6.6.2 Manage employee inquiry process 6.6.4 Manage human resource information systems (HRIS) 6.6.6 Develop and manage time and attendance systems 6.1.2.8 Administer HR policies 6.1.2.10 Develop strategy for HR systems/technologies/tools Print Human Capital Management Fri, 01 Jun 2018 22:00:24 +0000 APQC 418927 at https://www.apqc.org Introduction to Customer Journey Mapping https://www.apqc.org/knowledge-base/documents/introduction-customer-journey-mapping <div class="product-body"><p>Leading organizations use customer journey mapping to turn customer data into actionable insights. In this whitepaper, you will learn about the key features and benefits of customer journey mapping and how to apply this technique at your organization.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/introduction-customer-journey-mapping#comments Business Process Management (BPM) Business Transformation New Product Development Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.5.1 Identify and select improvement opportunities 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 01 Jun 2018 18:30:22 +0000 APQC 424731 at https://www.apqc.org Themes and Insights from APQC’s 2018 KM Conference (Community Call) https://www.apqc.org/knowledge-base/documents/themes-and-insights-apqc-s-2018-km-conference-community-call <div class="product-body"><p>In this call, APQC KM experts Cindy Hubert and Lauren Trees outline key takeaways from APQC's 2018 Knowledge Management Conference, including:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/themes-and-insights-apqc-s-2018-km-conference-community-call" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/themes-and-insights-apqc-s-2018-km-conference-community-call#comments KM Enabling Technology KM Strategy Knowledge Management Presentations 12.5.1 Develop KM strategy Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Determine Current State Key Content Fri, 01 Jun 2018 15:14:03 +0000 Cindy Hubert and Lauren Trees 424712 at https://www.apqc.org Themes and Insights from APQC’s 2018 KM Conference (Slides) https://www.apqc.org/knowledge-base/documents/themes-and-insights-apqc-s-2018-km-conference-slides <div class="product-body"><p>In this presentation, APQC KM experts Cindy Hubert and Lauren Trees outline key takeaways from APQC's 2018 Knowledge Management Conference, including:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/themes-and-insights-apqc-s-2018-km-conference-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/themes-and-insights-apqc-s-2018-km-conference-slides#comments KM Enabling Technology KM Strategy Knowledge Management Presentations 12.5.1 Develop KM strategy Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Determine Current State Key Content Fri, 01 Jun 2018 15:10:22 +0000 Cindy Hubert and Lauren Trees 424711 at https://www.apqc.org Rationalize the Supply Base https://www.apqc.org/knowledge-base/documents/rationalize-supply-base <div class="product-body"><p>Learn how to achieve best-practice performance levels in procurement with this article that details the impact of rationalizing the supply base.&nbsp;This business driver comes from APQC's <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-procurement">Blueprint for Success: Procurement</a>. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/rationalize-supply-base#comments Procurement Purchasing Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services Print Supply Chain Management Transportation/Freight Carriers Thu, 31 May 2018 20:52:20 +0000 APQC 424671 at https://www.apqc.org Leverage Lean Process Development for Procurement https://www.apqc.org/knowledge-base/documents/leverage-lean-process-development-procurement <div class="product-body"><p>Learn how to achieve best-practice performance levels in procurement with this article that details the impact of leveraging Lean process development for procurement.&nbsp;This business driver comes from APQC's <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-procurement">Blueprint for Success: Procurement</a>. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/leverage-lean-process-development-procurement#comments Procurement Purchasing Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services Print Aerospace Chemicals Supply Chain Management Thu, 31 May 2018 20:51:17 +0000 APQC 424670 at https://www.apqc.org Leverage Electronic Demand Signal Sharing https://www.apqc.org/knowledge-base/documents/leverage-electronic-demand-signal-sharing <div class="product-body"><p>Learn how to achieve best-practice performance levels in procurement with this article that details the impact of leveraging electronic demand signal sharing.&nbsp;This business driver comes from APQC's <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-procurement">Blueprint for Success: Procurement</a>. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/leverage-electronic-demand-signal-sharing#comments Procurement Purchasing Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services Print Consumer Products/Packaged Goods Supply Chain Management Thu, 31 May 2018 20:49:34 +0000 APQC 424669 at https://www.apqc.org Integrate Supplier Metrics into Scorecards https://www.apqc.org/knowledge-base/documents/integrate-supplier-metrics-scorecards <div class="product-body"><p>Learn how to achieve best-practice performance levels in procurement with this article that details the impact of integrating supplier metrics into scorecards.&nbsp;This business driver comes from APQC's <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-procurement">Blueprint for Success: Procurement</a>. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/integrate-supplier-metrics-scorecards#comments Procurement Purchasing Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services Print Semiconductors Supply Chain Management Thu, 31 May 2018 20:47:47 +0000 APQC 424667 at https://www.apqc.org Implement a Supplier Category Management Program https://www.apqc.org/knowledge-base/documents/implement-supplier-category-management-program <div class="product-body"><p>Learn how to achieve best-practice performance levels in procurement with this article that details the impact of implementing a supplier category management program.&nbsp;This business driver comes from APQC's <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-procurement">Blueprint for Success: Procurement</a>. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/implement-supplier-category-management-program#comments Procurement Purchasing Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services Print Petroleum/Oil/Gas Pharmaceutical Supply Chain Management Thu, 31 May 2018 20:44:36 +0000 APQC 424666 at https://www.apqc.org Implement a Formal Supplier Approval Process https://www.apqc.org/knowledge-base/documents/implement-formal-supplier-approval-process <div class="product-body"><p>Learn how to achieve best-practice performance levels in procurement with this article that details the impact of implementing a formal supplier approval process.&nbsp;This business driver comes from APQC's <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-procurement">Blueprint for Success: Procurement</a>. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/implement-formal-supplier-approval-process#comments Procurement Purchasing Supplier Certification Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services Print Aerospace Consumer Products/Packaged Goods Supply Chain Management Thu, 31 May 2018 20:34:30 +0000 APQC 424664 at https://www.apqc.org Fully Standardize the Commodity Coding System Across the Organization https://www.apqc.org/knowledge-base/documents/fully-standardize-commodity-coding-system-across-organization <div class="product-body"><p>Learn how to achieve best-practice performance levels in procurement with this article that details the impact of fully standardizing the commodity coding system across the organization.&nbsp;This business driver comes from APQC's <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-procurement">Blueprint for Success: Procurement</a>. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/fully-standardize-commodity-coding-system-across-organization#comments Procurement Purchasing Supplier Certification Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services Print Education (Higher Education) Supply Chain Management Thu, 31 May 2018 20:28:17 +0000 APQC 424663 at https://www.apqc.org Establish and Enforce Consistent Procurement Processes https://www.apqc.org/knowledge-base/documents/establish-and-enforce-consistent-procurement-processes <div class="product-body"><p>Learn how to achieve best-practice performance levels in procurement with this article that details the impact of establishing and enforcing consistent procurement processes. This business driver comes from APQC's <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-procurement">Blueprint for Success: Procurement</a>. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/establish-and-enforce-consistent-procurement-processes#comments Procurement Purchasing Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services Print Supply Chain Management Thu, 31 May 2018 20:26:05 +0000 APQC 424661 at https://www.apqc.org Document, Align, and Communicate Supplier Selection Criteria https://www.apqc.org/knowledge-base/documents/document-align-and-communicate-supplier-selection-criteria <div class="product-body"><p>Learn how to achieve best-practice performance levels in procurement with this article that details the impact of documenting, aligning, and communicating supplier selection criteria. This business driver comes from APQC's <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-procurement">Blueprint for Success: Procurement</a>. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/document-align-and-communicate-supplier-selection-criteria#comments Procurement Purchasing Supplier Certification Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services Print Supply Chain Management Thu, 31 May 2018 20:22:28 +0000 APQC 424660 at https://www.apqc.org Ensuring Success in Large-Scale Process Improvements https://www.apqc.org/knowledge-base/documents/ensuring-success-large-scale-process-improvements <div class="product-body"><p>In April 2018 APQC spoke with a transportation planning manager at an automaker regarding how it approaches large-scale improvements in inbound materials flow. Read this case study to see how his team:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/ensuring-success-large-scale-process-improvements" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/ensuring-success-large-scale-process-improvements#comments Distribution Inbound Material Flow Inventory Management Logistics Materials Management Shipping & Receiving Supply Chain Management Warehousing Case Studies 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.1.2 Design logistics network 4.5.2 Plan and manage inbound material flow 4.5.2.2 Manage inbound material flow 4.5.2.3 Monitor inbound delivery performance 4.5.3 Operate warehousing 4.5.3.2 Receive, inspect, and store inbound deliveries 4.5.4 Operate outbound transportation Print Automotive Supply Chain Management Thu, 31 May 2018 17:33:51 +0000 APQC 424648 at https://www.apqc.org Lights Out Manufacturing: 2018 Current State (Infographic) https://www.apqc.org/knowledge-base/documents/lights-out-manufacturing-2018-current-state-infographic <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 60 people about the use and planned adoption of lights out manufacturing in May 2018. Lights out manufacturing refers to factories that are fully automated and require no human presence on-site. Manufacturing activities and material flows are handled entirely automatically.</p> </div> https://www.apqc.org/knowledge-base/documents/lights-out-manufacturing-2018-current-state-infographic#comments Automation Manufacturing Supply Chain Management Infographics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.2 Produce product Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 May 2018 16:53:32 +0000 APQC 424643 at https://www.apqc.org Accounts Receivable Industry Spotlight: Government/Military Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-governmentmilitary-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the government/military&nbsp;industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-governmentmilitary-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Government/Military Thu, 31 May 2018 05:00:00 +0000 APQC 425212 at https://www.apqc.org Customer Journey Map Template https://www.apqc.org/knowledge-base/documents/customer-journey-map-template <div class="product-body"><p>Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with the organization. Customer journey maps incorporate data about customer behavior, feelings, and motivations for each interaction or touchpoint. Maps are typically tailored to a specific customer experience and a specific product or solution. Please feel free to modify this template (e.g., phase names) to suit your organization's needs.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/customer-journey-map-template#comments Business Process Management (BPM) Business Transformation New Product Development Process and Performance Management Tools and Templates 12.1 Manage business processes 12.1.5.1 Identify and select improvement opportunities 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 May 2018 05:00:00 +0000 APQC 425231 at https://www.apqc.org Cognitive Computing and Accounts Payable (Infographic) https://www.apqc.org/knowledge-base/documents/cognitive-computing-and-accounts-payable-infographic <div class="product-body"><p>Cognitive computing—an umbrella term for&nbsp;computerized models leveraging self-learning algorithms,&nbsp;data mining, pattern recognition, and natural language&nbsp;processing to imitate human thought processes—is&nbsp;gaining momentum in finance processes such as accounts&nbsp;payable (AP) thanks to its remarkable ability to accelerate&nbsp;and improve high-volume decision making. This infographic presents data highlights from APQC's Open Standards Benchmarking survey in Accounts Payable and Expense Reimbursement.</p> </div> https://www.apqc.org/knowledge-base/documents/cognitive-computing-and-accounts-payable-infographic#comments Accounts Payable Finance and Accounting Infographics 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements 8.6.1 Process accounts payable (AP) Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 May 2018 05:00:00 +0000 APQC 424716 at https://www.apqc.org Robotic Process Automation (RPA) and Accounts Payable (Infographic) https://www.apqc.org/knowledge-base/documents/robotic-process-automation-rpa-and-accounts-payable-infographic <div class="product-body"><p>The use of RPA is on the rise in finance processes. RPA is process&nbsp;automation that is server-based and combines process steps with decision&nbsp;models with little to no human oversight. It is typically applied to&nbsp;high-volume transactional processes with limited variation and clearly&nbsp;outlined business rules or decision models, making it the perfect fit for many&nbsp;accounts payable (AP) use cases. This infographic presents highlights on the use of RPA in AP from APQC's Open Standards Benchmarking survey in Accounts Payable and Expense Reimbursement.</p> </div> https://www.apqc.org/knowledge-base/documents/robotic-process-automation-rpa-and-accounts-payable-infographic#comments Accounts Payable Finance and Accounting Infographics 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements 8.6.1 Process accounts payable (AP) Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 May 2018 05:00:00 +0000 APQC 424717 at https://www.apqc.org Leveraging the Cloud for Accounts Payable (Infographic) https://www.apqc.org/knowledge-base/documents/leveraging-cloud-accounts-payable-infographic <div class="product-body"><p>More and more organizations are moving to cloud computing for finance&nbsp;software delivery. Cloud computing refers to the delivery of computing&nbsp;services, such as servers, software, and storage, over the Internet. Cloud-based&nbsp;accounts payable (AP) automation has been associated with benefits such as&nbsp;reduced manual processing, reduced costs, and increased information security. This infographic presents highlights from APQC's Open Standards Benchmarking survey in Accounts Payable and Expense Reimbursement.</p> </div> https://www.apqc.org/knowledge-base/documents/leveraging-cloud-accounts-payable-infographic#comments Accounts Payable Finance and Accounting Infographics 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements 8.6.1 Process accounts payable (AP) Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 May 2018 05:00:00 +0000 APQC 424721 at https://www.apqc.org The Benefits of Automating Accounts Payable (Infographic) https://www.apqc.org/knowledge-base/documents/benefits-automating-accounts-payable-infographic <div class="product-body"><p>Eliminating manual processing is key to reducing costs and increasing efficiency and productivity in accounts payable. This infographic presents highlights from APQC's Open Standards Benchmarking survey in Accounts Payable and Expense Reimbursement.</p> </div> https://www.apqc.org/knowledge-base/documents/benefits-automating-accounts-payable-infographic#comments Accounts Payable Finance and Accounting Infographics 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements 8.6.1 Process accounts payable (AP) Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 May 2018 05:00:00 +0000 APQC 424723 at https://www.apqc.org Improving Key Liquidity Measures https://www.apqc.org/knowledge-base/documents/improving-key-liquidity-measures <div class="product-body"><p>A recent CFO Magazine Metric of the Month column from APQC discussed Days Sales Outstanding (DSO), the latest data, and how to interpret and improve upon this measure. The column also briefly touched on a related concept (Days Cash on Hand) that this article will expand upon. In this article, strategies for improving both key liquidity measures is discussed by APQC's senior research fellow for financial management, Steve Player.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/improving-key-liquidity-measures#comments Accounts Receivable Credit and Collections Finance and Accounting Invoicing Articles and White Papers 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer 8.2.3 Process accounts receivable (AR) 8.2.4 Manage and process collections 8.2.5 Manage and process adjustments/deductions Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 May 2018 05:00:00 +0000 Steve Player, Senior Research Fellow, Financial Management 424726 at https://www.apqc.org Accounts Receivable Industry Spotlight: Aerospace Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-aerospace-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the aerospace industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-aerospace-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Aerospace Financial Management Thu, 31 May 2018 05:00:00 +0000 APQC 425189 at https://www.apqc.org Accounts Receivable Industry Spotlight: Automotive Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-automotive-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the automotive&nbsp;industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-automotive-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Automotive Financial Management Thu, 31 May 2018 05:00:00 +0000 APQC 425191 at https://www.apqc.org Accounts Receivable Industry Spotlight: Consumer Products and Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-consumer-products-and-packaged-goods <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the consumer products and packaged goods&nbsp;industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-consumer-products-and-packaged-goods#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Consumer Products/Packaged Goods Financial Management Thu, 31 May 2018 05:00:00 +0000 APQC 425192 at https://www.apqc.org Accounts Receivable Industry Spotlight: Cross Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-cross-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-cross-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Thu, 31 May 2018 05:00:00 +0000 APQC 425197 at https://www.apqc.org Accounts Receivable Industry Spotlight: Distribution/Transportation Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-distributiontransportation-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the distribution/transportation&nbsp;industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-distributiontransportation-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Distribution Financial Management Transportation/Freight Carriers Thu, 31 May 2018 05:00:00 +0000 APQC 425199 at https://www.apqc.org Accounts Receivable Industry Spotlight: Electronics Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-electronics-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the electronics&nbsp;industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-electronics-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Electronics Financial Management Thu, 31 May 2018 05:00:00 +0000 APQC 425201 at https://www.apqc.org Accounts Receivable Industry Spotlight: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-financial-servicesbanking-industry <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® data in Customer Credit and Invoicing, and Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI) benchmarks and practices for organizations in the financial services/banking&nbsp;industry.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accounts-receivable-industry-spotlight-financial-servicesbanking-industry#comments Accounts Receivable Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Financial Services/Banking Thu, 31 May 2018 05:00:00 +0000 APQC 425202 at https://www.apqc.org Supply Chain Analytics at Sam's Club https://www.apqc.org/knowledge-base/documents/supply-chain-analytics-sams-club <div class="product-body"><p>Walmart is widely regarded as one of the top performers in supply chain management. Across its key divisions including Sam’s Club, the world’s largest retailer has gained attention for optimizing its integrated supply chain model. As online sales increase across Walmart divisions, the overarching focus for the retail giant has been to be there when and where the customer wants them. Read APQC's case study to learn more about how Sam's Club conducts its supply chain analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/supply-chain-analytics-sams-club#comments Distribution Inbound Material Flow Inventory Management Logistics Analytics Shipping & Receiving Supplier Relationship Management Supply Chain Analytics Supply Chain Management Case Studies 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.1 Define logistics strategy 4.5.1.2 Design logistics network 4.5.1.4 Develop and maintain delivery service policy 4.5.1.6 Define key performance measures 4.5.2 Plan and manage inbound material flow 4.5.2.2 Manage inbound material flow 4.5.2.3 Monitor inbound delivery performance 4.5.3 Operate warehousing Print Retail/Catalog/Mail Order Supply Chain Management Wholesale Distribution Wed, 30 May 2018 21:58:43 +0000 APQC 424594 at https://www.apqc.org Tune up Your Training Process Using Benchmarks and Best Practices (Webinar) https://www.apqc.org/knowledge-base/documents/tune-your-training-process-using-benchmarks-and-best-practices-webinar <div class="product-body"><p>From a May 2018 webinar, APQC’s principal research lead in human capital management, Elissa Tucker shows how to use benchmarking and best practices to assess and refine your organization’s training and development process and be prepared to address whatever demands emerge.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/tune-your-training-process-using-benchmarks-and-best-practices-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/tune-your-training-process-using-benchmarks-and-best-practices-webinar#comments Compensation and benefits Employee Training & Development Human Capital Management Performance Management and evaluation Performance Management Systems Training Methods Training Programs Workforce Analytics Presentations 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.1 Manage employee orientation and deployment 6.3.2 Manage employee performance 6.3.3 Manage employee relations 6.3.4 Manage employee development 6.3.5 Develop and train employees 6.4 Reward and retain employees Video Aerospace Energy and Utility Human Capital Management Professional Services/Business Services Wed, 30 May 2018 20:57:40 +0000 Elissa Tucker 424590 at https://www.apqc.org Tune up Your Training Process Using Benchmarks and Best Practices (Slides) https://www.apqc.org/knowledge-base/documents/tune-your-training-process-using-benchmarks-and-best-practices-slides <div class="product-body"><p>From a May 2018 webinar, APQC’s principal research lead in human capital management, Elissa Tucker shows how to use benchmarking and best practices to assess and refine your organization’s training and development process and be prepared to address whatever demands emerge.</p> <p>This is a copy of the presentation slides, <a href="https://www.apqc.org/knowledge-base/documents/tune-your-training-process-using-benchmarks-and-best-practices-webinar">click here</a>&nbsp;for a recording of the webinar.</p> </div> https://www.apqc.org/knowledge-base/documents/tune-your-training-process-using-benchmarks-and-best-practices-slides#comments Compensation and benefits Employee Training & Development Human Capital Management Performance Management and evaluation Performance Management Systems Training Methods Training Programs Workforce Analytics Presentations 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.1 Manage employee orientation and deployment 6.3.2 Manage employee performance 6.3.3 Manage employee relations 6.3.4 Manage employee development 6.3.5 Develop and train employees 6.4 Reward and retain employees Print Aerospace Energy and Utility Human Capital Management Professional Services/Business Services Wed, 30 May 2018 19:56:53 +0000 Elissa Tucker 424581 at https://www.apqc.org Design Thinking with Andrew Webster https://www.apqc.org/knowledge-base/documents/design-thinking-andrew-webster <div class="product-body"><p>In May 2018, APQC spoke with Andrew Webster, global thought leader in innovation, change management, and design thinking. Webster discussed design thinking applications, how to get started, integration with other methodologies, measurement, and overcoming common roadblocks.</p> </div> https://www.apqc.org/knowledge-base/documents/design-thinking-andrew-webster#comments Business Process Management (BPM) Business Transformation Customer Satisfaction Marketing New Product Development Organizational Improvement Process and Performance Management Strategic Planning Articles and White Papers 12.1 Manage business processes 12.1.5.1 Identify and select improvement opportunities 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 29 May 2018 22:00:29 +0000 APQC 424485 at https://www.apqc.org Practitioners’ Perspective: The Changing Face of Process Management https://www.apqc.org/knowledge-base/documents/practitioners-perspective-changing-face-process-management <div class="product-body"><p>Every year, APQC conducts a survey to help understand the pressing challenges and priorities of process and performance management teams. In this year’s survey, we found that process management teams (88%) feel that they need to change their capabilities to stay relevant in their organizations.&nbsp;</p> <p>In May 2018, APQC conducted a panel discussion to provide more insights around this finding, including the reasons behind this need to change, the scale or scope of the need for change, and the changes that need to be made and what can teams do to make those changes.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/practitioners-perspective-changing-face-process-management" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/practitioners-perspective-changing-face-process-management#comments Benchmarking Measurement Organizational Improvement Portfolio Management Process Process and Performance Management Project Management Quality Presentations 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.3 Manage quality 12.4 Manage change 12.6 Measure and benchmark 6.1.2 Develop and implement human resources plans 6.3 Develop and counsel employees 6.4 Reward and retain employees 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 29 May 2018 21:35:50 +0000 APQC 424483 at https://www.apqc.org Driving Sustainable Process Improvement through Organizational Alignment (Slides) https://www.apqc.org/knowledge-base/documents/driving-sustainable-process-improvement-through-organizational-alignment-sl <div class="product-body"><p>During a May 2018 APQC webinar, Stacey Vokrot-Mello, business process optimization lead at Cargill discussed how to create sustainable process optimization through organizational alignment. She shared concrete examples across projects of varying size and scope, as well as from a lens of both practitioner and senior leader. These examples illustrated the importance of accountability, and strategic insights on achieving alignment and creating a working environment that facilitates continuous cycles of improvement.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/driving-sustainable-process-improvement-through-organizational-alignment-sl" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/driving-sustainable-process-improvement-through-organizational-alignment-sl#comments Benchmarking Continuous Improvement Maturity Assessment Measurement Process Process and Performance Management Process Improvement Process Management Process Mapping Process Measures Presentations 1.1 Define the business concept and long-term vision 12.1 Manage business processes 12.1.1 Establish and maintain process management governance 12.1.2 Define and manage process frameworks 12.1.3 Define processes 12.1.5 Improve processes 12.2 Manage portfolio, program, and project 12.4 Manage change 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 29 May 2018 21:05:01 +0000 APQC 424480 at https://www.apqc.org Driving Sustainable Process Improvement through Organizational Alignment (Webinar) https://www.apqc.org/knowledge-base/documents/driving-sustainable-process-improvement-through-organizational-alignment-we <div class="product-body"><p>During a May 2018 APQC webinar, Stacey Vokrot-Mello, business process optimization lead at Cargill discussed how to create sustainable process optimization through organizational alignment. She shared concrete examples across projects of varying size and scope, as well as from a lens of both practitioner and senior leader. These examples illustrated the importance of accountability, and strategic insights on achieving alignment and creating a working environment that facilitates continuous cycles of improvement.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/driving-sustainable-process-improvement-through-organizational-alignment-we" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/driving-sustainable-process-improvement-through-organizational-alignment-we#comments Benchmarking Continuous Improvement Maturity Assessment Measurement Process Process and Performance Management Process Improvement Process Management Process Mapping Process Measures Presentations 1.1 Define the business concept and long-term vision 12.1 Manage business processes 12.1.1 Establish and maintain process management governance 12.1.2 Define and manage process frameworks 12.1.3 Define processes 12.1.5 Improve processes 12.2 Manage portfolio, program, and project 12.4 Manage change 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 29 May 2018 21:02:06 +0000 APQC 424478 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking® portal</a>, this article highlights important measures and median metric values for the M<em><em>anage employee information </em></em>process. Metrics provided include:</p> <ul> <li>number of business employees per FTE that performs the <em><em>Manage employee information </em></em>process, and</li> <li>total cost to perform the <em>M<em><em>a</em>nage employee information </em></em>process.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.6 Manage employee information Print Human Capital Management NACE Special Wed, 23 May 2018 21:25:44 +0000 APQC 364116 at https://www.apqc.org Key Human Capital Management Benchmarks: Develop and Manage HR Planning, Policies, and Strategies https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-manage-hr-planning-poli <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking<sup>®</sup></a>&nbsp;portal, this article highlights important measures and median metric values for the <em>D<em>evelop and manage HR planning, policies, and strategies </em></em>process. Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-manage-hr-planning-poli" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-manage-hr-planning-poli#comments Employee Training & Development Human Capital Management Succession Planning Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans Print Human Capital Management NACE Special Wed, 23 May 2018 21:24:33 +0000 APQC 364111 at https://www.apqc.org Manage Employee Information and Analytics: A Summary of Best Practices https://www.apqc.org/knowledge-base/documents/managing-employee-information-summary-best-practices <div class="product-body"><p>Effectively managing administrative HR tasks frees up time for more strategic work. Organizations that excel at the <em><em>Manage employee information and analytics</em></em> process can enhance their workforce and talent analytics competencies—empowering HR to develop strategic relationships with business leaders across departments. This article will highlight best practices related to the <em><em>Manage employee information and analytics</em></em> process.</p> </div> https://www.apqc.org/knowledge-base/documents/managing-employee-information-summary-best-practices#comments Employee Feedback Programs HR Information systems/technology Human Capital Management Managing employee data and metrics Best Practices and Business Drivers 6.6.7 Manage employee communication Print Human Capital Management NACE Special Wed, 23 May 2018 21:21:54 +0000 APQC 139587 at https://www.apqc.org Redeploy and Retire Employees: A Summary of Best Practices https://www.apqc.org/knowledge-base/documents/redeploying-and-retiring-employees-summary-best-practices <div class="product-body"><p>With baby boomer retirements looming and low millennial tenure trends, organizations are clamoring to ensure essential knowledge is captured before it walks out the door. An effective <em><em>Redeploy and retire employees</em></em> process can preserve organization knowledge, improve workforce engagement, and result in cost savings due to streamlined processes. This article will highlight best practices related to the <em><em>Redeploy and retire employees</em></em> process.</p> </div> https://www.apqc.org/knowledge-base/documents/redeploying-and-retiring-employees-summary-best-practices#comments Employee outplacement and downsizing Human Capital Management Best Practices and Business Drivers 6.5 Redeploy and retire employees Print Human Capital Management NACE Special Wed, 23 May 2018 21:20:36 +0000 APQC 139586 at https://www.apqc.org Develop and Counsel Employees: A Summary of Best Practices https://www.apqc.org/knowledge-base/documents/developing-and-counseling-employees-summary-best-practices <div class="product-body"><p>Investments in the workforce can improve employee performance and engagement—keys to retaining new and high potential talent. However, it pays to be a cost effective investor. Top performers of the <em><em>Develop and counsel employees</em></em> process spend less while providing a comparable number of learning and development days as well as a similar number of days to close skills gaps in their employees. This article will highlight best practices related to the <em><em>Develop and counsel employees</em></em> process.</p> </div> https://www.apqc.org/knowledge-base/documents/developing-and-counseling-employees-summary-best-practices#comments Employee Training & Development Human Capital Management Best Practices and Business Drivers 6.3 Develop and counsel employees Print Human Capital Management NACE Special Wed, 23 May 2018 21:19:48 +0000 APQC 139418 at https://www.apqc.org Recruit, Source, and Select Employees: A Summary of Best Practices https://www.apqc.org/knowledge-base/documents/recruiting-sourcing-and-selecting-employees-summary-best-practices <div class="product-body"><p>It pays to be a top performer of the r<em><em>ecruit, source, and select employees</em></em> process. Organizations that excel at this process spend (at the median) about four times less on the recruiting process per new hire. In addition to spending less, top performers also deliver recruiting work at a faster pace through shorter cycle times. This article will highlight best practices related to the r<em><em>ecruit, source, and select employees</em></em> process.</p> </div> https://www.apqc.org/knowledge-base/documents/recruiting-sourcing-and-selecting-employees-summary-best-practices#comments Human Capital Management Recruiting and Staffing Best Practices and Business Drivers 6.2 Recruit, source, and select employees Print Human Capital Management NACE Special Wed, 23 May 2018 21:13:59 +0000 APQC 139417 at https://www.apqc.org Reward and Retain Employees: A Summary of Best Practices https://www.apqc.org/knowledge-base/documents/rewarding-and-retaining-employees-summary-best-practices <div class="product-body"><p>Increasing talent shortages across industries and job functions have resulted in a greater focus on employee retention efforts. Retaining high-potential and critical-skill talent is crucial to the success of all organizations. This article will highlight best practices related to the <em><em>Reward and retain employees</em></em> process.</p> </div> https://www.apqc.org/knowledge-base/documents/rewarding-and-retaining-employees-summary-best-practices#comments Compensation and benefits Human Capital Management Rewards and Recognition Programs Best Practices and Business Drivers 6.4 Reward and retain employees Print Human Capital Management NACE Special Wed, 23 May 2018 21:09:35 +0000 APQC 138134 at https://www.apqc.org Key Human Capital Management Benchmarks: Redeploy and Retire Employees https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-redeploy-and-retire-employees <div class="product-body"><p>Prepared using<a href="https://www.apqc.org/benchmarking-portal"> APQC’s Open Standards Benchmarking<sup>®</sup></a>&nbsp;portal, this article highlights important measures and median metric values for the <em>Re<em>deploy and retire employees</em></em> process. Metrics provided include:</p> <ul> <li>cycle time in days for processing an employee’s retirement,</li> <li>percentage of involuntary and voluntary terminations, and</li> <li>percentage of vacancies filled by internal candidates.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-redeploy-and-retire-employees#comments Human Capital Management Retirement Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.5 Redeploy and retire employees Print Human Capital Management NACE Special Wed, 23 May 2018 21:05:56 +0000 APQC 364119 at https://www.apqc.org Just the Facts: The Truth about Design Thinking (Infographic) https://www.apqc.org/knowledge-base/documents/just-facts-truth-about-design-thinking-infographic <div class="product-body"><p>Design thinking and its applications are at the forefront of many business leaders’ minds in 2018. To explore this topic APQC conducted a short poll to better understand how many organizations are actually using, how they’re using it, and how it’s going.</p> </div> https://www.apqc.org/knowledge-base/documents/just-facts-truth-about-design-thinking-infographic#comments Business Process Management (BPM) Business Transformation Marketing New Product Development Organizational Improvement Process and Performance Management Strategic Planning Infographics 12.1 Manage business processes 12.1.5.1 Identify and select improvement opportunities 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 22 May 2018 22:02:07 +0000 APQC 424083 at https://www.apqc.org Key Human Capital Management Benchmarks: Reward and Retain Employees https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-reward-and-retain-employees <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking® portal</a>, this article highlights important measures and median metric values for the <em>R<em>eward and retain employees</em></em> process. Metrics provided include:</p> <ul> <li>number of business entity employees per FTE that performs the <em>R<em><em>e</em>ward and retain employees</em></em> process,&nbsp;and</li> <li>total cost to perform the <em>R<em><em>e</em>ward and retain employees</em></em> process.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-reward-and-retain-employees#comments Compensation and benefits Human Capital Management Incentive Plans Recognition and Rewards Programs Rewards and Recognition Programs Benchmarks and Metrics 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.2 Manage and administer benefits 6.4.3 Manage employee assistance and retention Print Human Capital Management NACE Special Tue, 22 May 2018 21:40:49 +0000 APQC 364122 at https://www.apqc.org Key Human Capital Management Benchmarks: Develop and Counsel Employees https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-counsel-employees <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking<sup>®</sup> portal</a>, this&nbsp;article highlights important measures and median metric values for the <em>D<em>evelop, train,&nbsp;and counsel employees</em></em> process. Metrics provided include:</p> <ul> <li>learning budget and days per employee,</li> <li>cycle time in days for the formal performance review process, and</li> <li>percentage of CEO and senior leadership time spent on leadership development.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-counsel-employees#comments Employee Training & Development Human Capital Management Leadership Development Performance management and evaluation Training Programs Benchmarks and Metrics 6.3 Develop and counsel employees 6.3.2 Manage employee performance 6.3.4 Manage employee development 6.3.5 Develop and train employees Print Human Capital Management NACE Special Mon, 21 May 2018 18:45:55 +0000 APQC 364105 at https://www.apqc.org Logistics Industry Spotlight: Telecommunication https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-telecommunication <div class="product-body"><p>APQC conducts ongoing research in the logistics area to help organizations assess their logistics function performance in the telecommunication&nbsp;industry. The research details key logistics practices related to strategy/structure, technology, and measurement and are based on APQC Process Classification Framework® process group Manage logistics and warehousing (PCF 4.4). This process group is comprised of four processes:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-telecommunication" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-telecommunication#comments Benchmarking Distribution Inbound Material Flow Logistics Logistics Analytics Shipping Supply Chain Management Warehousing Benchmarks and Metrics 4.0 Deliver Products and Services 4.4 Deliver service to customer 4.4.1 Confirm specific service requirements for individual customer 4.4.2 Identify and schedule resources to meet service requirements 4.4.3 Provide service to specific customers 4.4.4 Ensure quality of service Print Supply Chain Management Telecommunication Fri, 18 May 2018 19:07:22 +0000 APQC 423879 at https://www.apqc.org Logistics Industry Spotlight: Retail and Wholesale https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-retail-and-wholesale <div class="product-body"><p>APQC conducts ongoing research in the logistics area to help organizations assess their logistics function performance in the retail and wholesale&nbsp;industry. The research details key logistics practices related to strategy/structure, technology, and measurement and are based on APQC Process Classification Framework® process group Manage logistics and warehousing (PCF 4.4). This process group is comprised of four processes:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-retail-and-wholesale" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-retail-and-wholesale#comments Benchmarking Distribution Inbound Material Flow Logistics Logistics Analytics Shipping Supply Chain Management Warehousing Benchmarks and Metrics 4.0 Deliver Products and Services 4.4 Deliver service to customer 4.4.1 Confirm specific service requirements for individual customer 4.4.2 Identify and schedule resources to meet service requirements 4.4.3 Provide service to specific customers 4.4.4 Ensure quality of service Print Retail/Catalog/Mail Order Supply Chain Management Wholesale Distribution Fri, 18 May 2018 19:06:37 +0000 APQC 423878 at https://www.apqc.org Logistics Industry Spotlight: Pharmaceutical https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-pharmaceutical <div class="product-body"><p>APQC conducts ongoing research in the logistics area to help organizations assess their logistics function performance in the pharmaceutical&nbsp;industry. The research details key logistics practices related to strategy/structure, technology, and measurement and are based on APQC Process Classification Framework® process group Manage logistics and warehousing (PCF 4.4). This process group is comprised of four processes:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-pharmaceutical" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-pharmaceutical#comments Benchmarking Distribution Inbound Material Flow Logistics Logistics Analytics Shipping Supply Chain Management Warehousing Benchmarks and Metrics 4.0 Deliver Products and Services 4.4 Deliver service to customer 4.4.1 Confirm specific service requirements for individual customer 4.4.2 Identify and schedule resources to meet service requirements 4.4.3 Provide service to specific customers 4.4.4 Ensure quality of service Print Pharmaceutical Supply Chain Management Fri, 18 May 2018 19:05:42 +0000 APQC 423877 at https://www.apqc.org Logistics Industry Spotlight: Petroleum/Chemical https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-petroleumchemical <div class="product-body"><p>APQC conducts ongoing research in the logistics area to help organizations assess their logistics function performance in the petroleum/chemical&nbsp;industry. The research details key logistics practices related to strategy/structure, technology, and measurement and are based on APQC Process Classification Framework® process group Manage logistics and warehousing (PCF 4.4). This process group is comprised of four processes:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-petroleumchemical" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-petroleumchemical#comments Benchmarking Distribution Inbound Material Flow Logistics Logistics Analytics Shipping Supply Chain Management Warehousing Benchmarks and Metrics 4.0 Deliver Products and Services 4.4 Deliver service to customer 4.4.1 Confirm specific service requirements for individual customer 4.4.2 Identify and schedule resources to meet service requirements 4.4.3 Provide service to specific customers 4.4.4 Ensure quality of service Print Chemicals Petroleum/Oil/Gas Supply Chain Management Fri, 18 May 2018 19:04:54 +0000 APQC 423876 at https://www.apqc.org Logistics Industry Spotlight: Industrial Products https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-industrial-products <div class="product-body"><p>APQC conducts ongoing research in the logistics area to help organizations assess their logistics function performance in the industrial products&nbsp;industry. The research details key logistics practices related to strategy/structure, technology, and measurement and are based on APQC Process Classification Framework® process group Manage logistics and warehousing (PCF 4.4). This process group is comprised of four processes:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-industrial-products" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-industrial-products#comments Benchmarking Distribution Inbound Material Flow Logistics Logistics Analytics Shipping Supply Chain Management Warehousing Benchmarks and Metrics 4.0 Deliver Products and Services 4.4 Deliver service to customer 4.4.1 Confirm specific service requirements for individual customer 4.4.2 Identify and schedule resources to meet service requirements 4.4.3 Provide service to specific customers 4.4.4 Ensure quality of service Print Durable Goods Machinery Machinery Equipment Supply Chain Management Fri, 18 May 2018 19:03:47 +0000 APQC 423875 at https://www.apqc.org Logistics Industry Spotlight: Healthcare https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-healthcare <div class="product-body"><p>APQC conducts ongoing research in the logistics area to help organizations assess their logistics function performance in the healthcare&nbsp;industry. The research details key logistics practices related to strategy/structure, technology, and measurement and are based on APQC Process Classification Framework® process group Manage logistics and warehousing (PCF 4.4). This process group is comprised of four processes:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-healthcare" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/logistics-industry-spotlight-healthcare#comments Benchmarking Distribution Inbound Material Flow Logistics Logistics Analytics Shipping Supply Chain Management Warehousing Benchmarks and Metrics 4.0 Deliver Products and Services 4.4 Deliver service to customer 4.4.1 Confirm specific service requirements for individual customer 4.4.2 Identify and schedule resources to meet service requirements 4.4.3 Provide service to specific customers 4.4.4 Ensure quality of service Print Healthcare Supply Chain Management Fri, 18 May 2018 19:03:43 +0000 APQC 423874 at https://www.apqc.org Develop and Manage Human Resources Plans, Policies and Strategies: A Summary of Best Practices https://www.apqc.org/knowledge-base/documents/developing-and-managing-hr-plans-policies-and-strategies-summary-best-pract <div class="product-body"><p>As the first stop on the HCM map, <em><em>Develop and manage human resources plans, policies, and strategies</em></em> is a critical process. Organizations that invest more time upfront in HR strategic planning can position themselves to proactively and accurately meet business needs. This article highlights best practices&nbsp;for the <em><em>Develop and manage human resources plans, policies, and strategies process</em></em>.</p> </div> https://www.apqc.org/knowledge-base/documents/developing-and-managing-hr-plans-policies-and-strategies-summary-best-pract#comments Human Capital Management Best Practices and Business Drivers 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Human Capital Management NACE Special Fri, 18 May 2018 16:04:16 +0000 APQC 139398 at https://www.apqc.org Employee Communications: A Summary of Best Practices https://www.apqc.org/knowledge-base/documents/employee-communications-summary-best-practices <div class="product-body"><p>Now viewed as a leadership competency, effective communication is essential in today's workplace. Organizations that excel in managing and delivering employee communications will see the day-to-day benefits of a more connected and engaged workforce. In addition, a solid communication foundation will benefit companies during future change initiatives since the groundwork has been laid. This article will highlight best practices your organization can implement related to the <em>Manage employee communications </em>and <em>Deliver employee communications </em>processes.</p> </div> https://www.apqc.org/knowledge-base/documents/employee-communications-summary-best-practices#comments Employee Communication Employee Feedback Programs Employee Satisfaction and Engagement Human Capital Management Best Practices and Business Drivers 6.6.7 Manage employee communication 6.6.7.1 Develop employee communication plan Print Financial Management Human Capital Management Knowledge Management NACE Special Supply Chain Management Fri, 18 May 2018 15:39:47 +0000 APQC 366384 at https://www.apqc.org Collections are Key to Low Days Sales Outstanding https://www.apqc.org/knowledge-base/documents/collections-are-key-low-days-sales-outstanding <div class="product-body"><p>Days sales outstanding is a key measure of a finance team’s efficiency and is closely linked to days cash on hand and liquidity. Every organization is happy to have sales, but closing sales isn’t enough to keep a business afloat. Collections are key — and the faster the money comes in, the more breathing room an organization has. For this article, we look at days sales outstanding as reported to APQC’s Accounts Receivable Open Standards Benchmarking survey by 5,204 survey participants in various industries.</p> </div> https://www.apqc.org/knowledge-base/documents/collections-are-key-low-days-sales-outstanding#comments Accounting Accounts Receivable Cash Management Finance and Accounting Supply Chain Planning Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 17 May 2018 23:24:21 +0000 APQC 423803 at https://www.apqc.org Design Thinking: Beyond Empathic Design https://www.apqc.org/knowledge-base/documents/design-thinking-beyond-empathic-design <div class="product-body"><p>The “design thinking” methodology has recently gained considerable popularity, partly because of its foundation in empathic design and ability to uncover the unarticulated needs of clients through a process of observation and interviews. Here is where design thinking stands out from other empathic design methodologies.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/design-thinking-beyond-empathic-design#comments Business Process Management (BPM) Business Transformation Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.5.1 Identify and select improvement opportunities 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 17 May 2018 22:59:30 +0000 APQC 423801 at https://www.apqc.org