APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en Key Human Capital Management Benchmarks: Develop and Manage HR Planning, Policies, and Strategies https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-manage-hr-planning-poli <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking<sup>®</sup> portal</a>, this article highlights important measures and median metric values for the d<em><em>evelop and manage HR planning, policies, and strategies </em></em>process. Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-manage-hr-planning-poli" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-develop-and-manage-hr-planning-poli#comments Employee Training & Development Human Capital Management Succession Planning Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 25 Jul 2016 16:44:21 +0000 APQC 364111 at https://www.apqc.org Key Human Capital Management Benchmarks: Redeploy and Retire Employees https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-redeploy-and-retire-employees <div class="product-body"><p>Prepared using<a href="https://www.apqc.org/benchmarking-portal"> APQC’s Open Standards Benchmarking<sup>®</sup> portal</a>, this article highlights important measures and median metric values for the <em>re<em>deploy and retire employees</em></em> process. Metrics provided include:</p> <ul> <li>cycle time in days for processing an employee’s retirement,</li> <li>percentage of involuntary and voluntary terminations, and</li> <li>percentage of vacancies filled by internal candidates.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-redeploy-and-retire-employees#comments Human Capital Management Retirement Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.5 Redeploy and retire employees Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 25 Jul 2016 16:24:05 +0000 APQC 364119 at https://www.apqc.org Change Management for Knowledge Management (Slides) https://www.apqc.org/knowledge-base/documents/change-management-knowledge-management-slides <div class="product-body"><p>When it comes to knowledge management, change is the only constant. Technology innovations can improve how we work and communicate, but each new platform or capability requires a corresponding shift in employee processes and behaviors. Furthermore, a good knowledge strategy needs to align with the challenges and opportunities that are top of mind for executives, so KM goals and priorities are always shifting to reflect changes in the broader business strategy.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/change-management-knowledge-management-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/change-management-knowledge-management-slides#comments Knowledge and Information Management KM Culture KM Change Management Presentations 12.4 Manage change 12.5.1 Develop KM strategy 12.5.1.9 Develop change management approaches 12.5.2 Assess KM capabilities Print Knowledge Management Fri, 22 Jul 2016 20:29:19 +0000 APQC 379684 at https://www.apqc.org 6 Steps to Mentoring Success (Infographic) https://www.apqc.org/knowledge-base/documents/6-steps-mentoring-success-infographic <div class="product-body"><p>APQC has conducted an in-depth <a href="https://www.apqc.org/knowledge-base/documents/workplace-mentoring-best-practices-report">Best Practices Study</a> highlighting mentoring programs of seven featured organizations&nbsp;that help participants develop expertise in their fields, hone their leadership and communication skills, and build their careers and professional networks. This infographic highlights the end-to-end mentoring process.</p> <p>&nbsp;</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/6-steps-mentoring-success-infographic#comments Employee Training & Development Knowledge and Information Management Knowledge Management (KM) KM Strategy Training Programs Coaching and Mentoring e-Learning/Technology-based Training Training Methods Infographics 12.5.3.2 Design process for knowledge sharing, capture, and use 12.5.3.3 Assess alignment with business goals 6.3.5 Develop and train employees 6.3.5.1 Align employee and organization development needs 6.3.5.2 Align learning programs with competencies 6.3.5.4 Develop, conduct, and manage employee and/or management training programs 6.4.1.6 Reward and motivate employees Print Aerospace Chemicals Engineering Government/Military Healthcare Medical Equipment Metals Mining Non-Profit Research Organization Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 22 Jul 2016 19:17:27 +0000 APQC 379678 at https://www.apqc.org Barriers to Knowledge Sharing: Measures (Podcast) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast <div class="product-body"><p>This is a July 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast#comments KM Assessments Knowledge and Information Management KM Strategy KM Measures KM Change Management Presentations 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals 12.6 Measure and benchmark Video Knowledge Management Fri, 22 Jul 2016 19:14:15 +0000 APQC 379677 at https://www.apqc.org Connect Your Knowledge to Your Processes (Webinar Wrap-Up) https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-wrap <div class="product-body"><p>In APQC's <a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-community-call">July 2016 KM Community Call,</a> APQC’s Darcy Lemons and Lauren Trees described APQC's knowledge mapping technique and showed how it can help organizations structure knowledge by workflow, making it easier for employees to find exactly what they need to help them with a particular task or process step.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-wrap" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-wrap#comments Knowledge and Information Management KM Strategy Articles and White Papers 12.5.1 Develop KM strategy 12.5.1.6 Develop core KM methodologies 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 12.6.1.2 Measure process productivity Print Knowledge Management Fri, 22 Jul 2016 11:19:10 +0000 APQC 379652 at https://www.apqc.org Finance Process Improvement: What Leaders Want (Webinar) https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-webinar <div class="product-body"><p>In this webinar on finance process improvement, Mary Driscoll, senior research fellow in financial management at APQC, discusses the following:</p> <ul> <li>why some finance organizations are still behind the curve; and&nbsp;</li> <li>why CFOs need to take a fresh look at FP&amp;A design, tools, and talent.&nbsp;</li> </ul> <p>This is the webinar recording, for the presentation slides&nbsp;<a href="https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-slides">click here</a>.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-webinar#comments Finance Analytics Finance and Accounting Planning, budgeting, and forecasting Cash Management Performance Management Capital Planning/Allocation Working Capital Management Best Practices and Business Drivers 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Financial Management Thu, 21 Jul 2016 16:30:00 +0000 Mary Driscoll 379604 at https://www.apqc.org Finance Process Improvement: What Leaders Want (Slides) https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-slides <div class="product-body"><p>In this webinar on finance process improvement, Mary Driscoll, senior research fellow in financial management at APQC, discusses the following:</p> <ul> <li>why some finance organizations are still behind the curve; and&nbsp;</li> <li>why CFOs need to take a fresh look at FP&amp;A design, tools, and talent.&nbsp;</li> </ul> <p>This is the slide presentation, for the webinar recording <a href="https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-webinar">click here</a>.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/finance-process-improvement-what-leaders-want-slides#comments Finance Analytics Finance and Accounting Planning, budgeting, and forecasting Cash Management Performance Management Capital Planning/Allocation Working Capital Management Best Practices and Business Drivers 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Financial Management Thu, 21 Jul 2016 16:25:17 +0000 Mary Driscoll 379603 at https://www.apqc.org Barriers to Knowledge Sharing: Measures (Podcast Summary) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast-summary <div class="product-body"><p>This is a summary of a&nbsp;July 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-measures-podcast-summary#comments KM Assessments Knowledge and Information Management KM Strategy KM Measures KM Change Management Articles and White Papers 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals 12.6 Measure and benchmark Print Knowledge Management Thu, 21 Jul 2016 12:42:00 +0000 APQC 379584 at https://www.apqc.org How Cognitive Computing Supports Content Curation https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-content-curation <div class="product-body"><p>Content curation involves identifying and tagging enterprise content so that search can elevate the best materials in response to a user inquiry. Good curation strategies also distinguish between content that is best pushed to users to optimize their work vs. what they pull via search. Currently, curation is a primarily manual task and therefore expensive and difficult to keep up with.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-content-curation" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-cognitive-computing-supports-content-curation#comments Content management Knowledge and Information Management Knowledge Management (KM) Analytics Information Technology Articles and White Papers 12.5.2.5 Develop new KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 7.4.2 Define the enterprise information architecture Print Knowledge Management Wed, 20 Jul 2016 19:04:04 +0000 APQC 379536 at https://www.apqc.org Barriers to Knowledge Sharing: Sponsorship (Podcast) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast <div class="product-body"><p>This is a July 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast#comments KM Assessments Knowledge and Information Management KM Strategy KM Change Management Presentations 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals Video Knowledge Management Wed, 20 Jul 2016 13:53:21 +0000 APQC 379493 at https://www.apqc.org Barriers to Knowledge Sharing: Sponsorship (Podcast Summary) https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast-summary <div class="product-body"><p>This is a summary of a&nbsp;July 2016 APQC Knowledge Management podcast.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/barriers-knowledge-sharing-sponsorship-podcast-summary#comments KM Assessments Knowledge and Information Management KM Strategy KM Change Management Articles and White Papers 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.3 Assess alignment with business goals Print Knowledge Management Wed, 20 Jul 2016 13:21:37 +0000 APQC 379482 at https://www.apqc.org Supply Chain Integration (Slides) https://www.apqc.org/knowledge-base/documents/supply-chain-integration-slides <div class="product-body"><p>In the past two decades, companies have been aggressively engaging in integrative activities. &nbsp;However, studies indicate that many integration initiatives end in failure. Prior research illustrates that failed integration initiatives can adversely impact the operational and financial performance of both firms involved in a relationship.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/supply-chain-integration-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/supply-chain-integration-slides#comments Supply Chain Management Procurement Supplier Relationship Management Supplier Partnerships Presentations 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.4 Manage suppliers Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 20 Jul 2016 02:56:37 +0000 Xenophon Koufteros 379447 at https://www.apqc.org Supply Chain Integration (Webinar) https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar <div class="product-body"><p>In the past two decades, companies have been aggressively engaging in integrative activities. &nbsp;However, studies indicate that many integration initiatives end in failure. Prior research illustrates that failed integration initiatives can adversely impact the operational and financial performance of both firms involved in a relationship.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/supply-chain-integration-webinar#comments Supply Chain Management Procurement Supplier Relationship Management Supplier Partnerships Presentations 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.4 Manage suppliers Video Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 20 Jul 2016 02:51:11 +0000 Xenophon Koufteros 379445 at https://www.apqc.org Connect Your Knowledge to Your Processes (Webinar Q&A Summary) https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-qa-summary <div class="product-body"><p>In APQC's <a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-community-call">July 2016 KM Community Call,</a> APQC’s Darcy Lemons and Lauren Trees described APQC's knowledge mapping technique and showed how it can help organizations structure knowledge by workflow, making it easier for employees to find exactly what they need to help them with a particular task or process step.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-qa-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-webinar-qa-summary#comments Knowledge and Information Management KM Strategy Articles and White Papers 12.5.1 Develop KM strategy 12.5.1.6 Develop core KM methodologies 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 12.6.1.2 Measure process productivity Print Knowledge Management Mon, 18 Jul 2016 20:43:32 +0000 Lauren Trees and Darcy Lemons 379342 at https://www.apqc.org What Millennials Want in a Supply Chain Role https://www.apqc.org/knowledge-base/documents/what-millennials-want-supply-chain-role <div class="product-body"><p>Organizations are looking to address the impending retirement of a generation of employees who have filled many of the roles associated with supply chain management. As part of this, they are aiming to find ways to attract Millennial professionals to the supply chain field and keep them in these roles. To do this, organizations must understand what motivates this group of professionals to accept a role in supply chain and what elements must be in place to ensure they can see themselves growing within the organization.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/what-millennials-want-supply-chain-role#comments Employee Training & Development Supply Chain Management Recruiting and Staffing Benchmarks and Metrics 4.0 Deliver Products and Services 6.0 Develop and Manage Human Capital 4.1 Plan for and align supply chain resources 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees Print Human Capital Management Supply Chain Management Mon, 18 Jul 2016 14:51:21 +0000 APQC 379303 at https://www.apqc.org AP Process Issues: Symptoms, Root Causes, and Risks https://www.apqc.org/knowledge-base/documents/ap-process-issues-symptoms-root-causes-and-risks <div class="product-body"><p>When procurement managers complain about problems in Accounts Payable (AP), it’s often a good idea to spark a conversation about symptoms versus causes—and the true cost of ignoring the whole thing. In this article by Mary Driscoll, learn what those causes are, the risks they present, and how to review your AP processes to improve.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/ap-process-issues-symptoms-root-causes-and-risks#comments Finance and Accounting Accounts Payable Benchmarks and Metrics 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements 8.6.1 Process accounts payable (AP) 8.6.1.7 Research/Resolve exceptions 8.6.1.8 Process payments 8.6.1.9 Respond to AP inquiries Print Distribution Electronics Legal Services Pharmaceutical Professional Services/Business Services Transportation/Freight Carriers Financial Management Mon, 18 Jul 2016 14:48:07 +0000 Mary Driscoll 379302 at https://www.apqc.org Connect Your Knowledge to Your Processes (Slides) https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-slides <div class="product-body"><p>These are the slides from APQC's July 2016 KM Community Call. APQC’s Darcy Lemons and Lauren Trees described APQC's knowledge mapping technique and showed how it can help organizations structure knowledge by workflow, making it easier for employees to find exactly what they need to help them with a particular task or process step. As part of this discussion, they demonstrated using APQC’s MosaiQ™ to document a business process and link relevant knowledge to each step so that it’s organized and easily accessible.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-slides#comments Knowledge and Information Management KM Strategy Presentations 12.5.1 Develop KM strategy 12.5.1.6 Develop core KM methodologies 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 12.6.1.2 Measure process productivity Print Knowledge Management Mon, 18 Jul 2016 14:10:36 +0000 Lauren Trees and Darcy Lemons 379294 at https://www.apqc.org Connect Your Knowledge to Your Processes (Community Call) https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-community-call <div class="product-body"><p>During APQC’s July 2016 KM Community Call, APQC’s Darcy Lemons and Lauren Trees described APQC's knowledge mapping technique and showed how it can help organizations structure knowledge by workflow, making it easier for employees to find exactly what they need to help them with a particular task or process step. As part of this discussion, they demonstrated using APQC’s MosaiQ™ to document a business process and link relevant knowledge to each step so that it’s organized and easily accessible.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-community-call" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/connect-your-knowledge-your-processes-community-call#comments Knowledge and Information Management KM Strategy Presentations 12.5.1 Develop KM strategy 12.5.1.6 Develop core KM methodologies 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.3.2 Design process for knowledge sharing, capture, and use 12.6.1.2 Measure process productivity Video Knowledge Management Mon, 18 Jul 2016 13:59:22 +0000 Lauren Trees and Darcy Lemons 379293 at https://www.apqc.org Ask the Process and Performance Management Experts - July 2016 Webinar https://www.apqc.org/knowledge-base/documents/ask-process-and-performance-management-experts-july-2016-webinar <div class="product-body"><p>Have a burning question about process and performance management (PPM) you would like answered? Want to get a point of view on something you've heard? Well, here's your chance.</p> <p>On July 13, 2016,&nbsp;APQC members were&nbsp;able to submit questions during registration to be answered by APQC experts and foremost authorities in process and performance management.</p> <p>APQC Experts:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/ask-process-and-performance-management-experts-july-2016-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/ask-process-and-performance-management-experts-july-2016-webinar#comments Process and Performance Management Presentations 12.0 Develop and Manage Business Capabilities Video Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 15 Jul 2016 19:10:58 +0000 APQC 379230 at https://www.apqc.org APQC's Glossary of Benchmarking Terms https://www.apqc.org/knowledge-base/documents/apqcs-glossary-benchmarking-terms <div class="product-body"><p>Updated for 2016, the following glossary defines the common terms and concepts associated with benchmarking.</p> </div> https://www.apqc.org/knowledge-base/documents/apqcs-glossary-benchmarking-terms#comments Benchmarking Process and Performance Management Tools and Templates 12.6 Measure and benchmark 12.6.2 Benchmark performance 12.6.2.1 Conduct performance assessments Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 15 Jul 2016 16:15:10 +0000 APQC 307030 at https://www.apqc.org Glossary of Process and Performance Excellence Terms https://www.apqc.org/knowledge-base/documents/glossary-process-and-performance-excellence-terms <div class="product-body"><p>The following glossary is an update from the 2014&nbsp;version and defines common performance excellence terms to provide you with a basic understanding of performance excellence and improvement.</p> </div> https://www.apqc.org/knowledge-base/documents/glossary-process-and-performance-excellence-terms#comments Benchmarking Performance Measurement Process and Performance Management Quality Process Tools and Templates 1.0 Develop Vision and Strategy 1.1.3 Perform internal analysis 1.1.3.1 Analyze organizational characteristics 1.1.3.2 Create baselines for current processes 1.1.3.3 Analyze systems and technology 1.1.3.4 Analyze financial positions 1.1.3.5 Identify enterprise core competencies 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 15 Jul 2016 16:12:48 +0000 APQC 317732 at https://www.apqc.org How to Tie Knowledge to Process (Webinar Wrap-Up) https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-webinar-wrap <div class="product-body"><p>Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-webinar-wrap" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-webinar-wrap#comments Business Process Management (BPM) Knowledge Management (KM) Process and Performance Management Process Articles and White Papers 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 15 Jul 2016 15:26:59 +0000 APQC 379214 at https://www.apqc.org HCM Benchmarking https://www.apqc.org/hcm-benchmarking <p>Business leaders, people managers, and HR professionals have a common need: Get the best people doing their best work to execute strategy. APQC offers a number of tools that organizations can use to drive peak people performance.</p> <p><a href="https://www.apqc.org/hcm-benchmarking" target="_blank">read more</a></p> Fri, 15 Jul 2016 12:53:23 +0000 mlundquist 379199 at https://www.apqc.org People Management https://www.apqc.org/people-management <p>APQC offers research-backed guidance to help professionals work effectively with others towards achieving business goals. Whether you manage others directly or are leading a project that requires that you influence the behavior of others, APQC has resources to help you effectively lead, staff, coach, and motivate.</p> <p><a href="https://www.apqc.org/people-management" target="_blank">read more</a></p> Fri, 15 Jul 2016 12:46:23 +0000 mlundquist 379198 at https://www.apqc.org Key Human Capital Management Benchmarks: HR Organization https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-hr-organization <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC's Open Standards Benchmarking<sup>®</sup> portal</a>, this article highlights important measures and median metric values for HR organization processes.</p> <p>Metrics provided include:</p> <ul> <li>personnel cost to perform processes related to the HR organization,</li> <li>number of business entity employees per HR function FTE, and</li> <li>total cost to perform processes related to the HR organization.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-hr-organization#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 14 Jul 2016 15:56:42 +0000 APQC 379137 at https://www.apqc.org How Different Generations View Their Supply Chain Careers https://www.apqc.org/knowledge-base/documents/how-different-generations-view-their-supply-chain-careers <div class="product-body"><p>In an APQC survey of supply chain professionals, Millennials indicated that they are focused on settling into their roles and learning from more experienced colleagues. However, Baby Boomers and members of Generation X want opportunities to make a difference to their organizations.</p> <p>This infographic originally appeared on <a href="http://www.scmr.com">SCMR.com</a>.</p> </div> https://www.apqc.org/knowledge-base/documents/how-different-generations-view-their-supply-chain-careers#comments Employee Training & Development Supply Chain Management Supply Chain Planning Recruiting and Staffing Infographics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees Print Human Capital Management Supply Chain Management Thu, 14 Jul 2016 14:49:33 +0000 APQC 379131 at https://www.apqc.org HR Improvement https://www.apqc.org/hr-improvement <p>APQC’s Process Classification Framework® combined with our Open Standards Benchmarking® data and HR best practices research provides a blueprint for improving the HR function. Whether your organization is in the midst of a complete HR transformation initiative or just looking to optimize HR performance, APQC has resources to help you manage HR costs while delivering a high level of service and expertise to the larger business.&nbsp;</p> <p><a href="https://www.apqc.org/hr-improvement" target="_blank">read more</a></p> Wed, 13 Jul 2016 17:54:07 +0000 mlundquist 379043 at https://www.apqc.org Mardi Krenek https://www.apqc.org/mardi-krenek <h2>education practice leader, in partnership with krenek consulting llc</h2> <p><img alt="Darcy Lemons, APQC" src="https://www.apqc.org/sites/default/files/images/Mardi-K-IP.jpg" style="float:left; height:210px; margin:10px 10px 0px 0px; width:201px" />Mardi Krenek, brings strong skills and a diverse career in supporting education systems, schools, and districts. She began her career as a classroom teacher before embarking on how to bring <a href="http://apqceducation.org/">process and performance management to education</a> as a whole.</p> <p><a href="https://www.apqc.org/mardi-krenek" target="_blank">read more</a></p> Wed, 13 Jul 2016 12:44:17 +0000 mlundquist 379021 at https://www.apqc.org How to Tie Knowledge to Process (Q&A Podcast Summary) https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-qa-podcast-summary <div class="product-body"><p>Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-qa-podcast-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-qa-podcast-summary#comments Business Process Management (BPM) Knowledge Management (KM) Process and Performance Management Process Articles and White Papers 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 12 Jul 2016 21:08:05 +0000 APQC 378955 at https://www.apqc.org How to Tie Knowledge to Process (Q&A Podcast) https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-qa-podcast <div class="product-body"><p>Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-qa-podcast" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-qa-podcast#comments Business Process Management (BPM) Knowledge Management (KM) Process and Performance Management Process Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 12 Jul 2016 20:36:15 +0000 APQC 378953 at https://www.apqc.org Fast, Furious, and Fiscally Responsible: Reduce Costs, Increase Productivity and Unite Employees With Facilitated Collaboration (Webinar Q&A Summary) https://www.apqc.org/knowledge-base/documents/fast-furious-and-fiscally-responsible-reduce-costs-increase-productivity--2 <div class="product-body"><p>FMC Technologies, Inc. KM specialists are using facilitated collaboration and crowdsourcing to boost employee engagement, gain alignment, foster innovation, expedite idea generation, and heighten the collaborative experience.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/fast-furious-and-fiscally-responsible-reduce-costs-increase-productivity--2" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/fast-furious-and-fiscally-responsible-reduce-costs-increase-productivity--2#comments KM Assessments Knowledge and Information Management KM Strategy Articles and White Papers 12.5.1 Develop KM strategy 12.5.1.10 Develop strategic measures and indicators 12.5.2 Assess KM capabilities Print Machinery Machinery Equipment Petroleum/Oil/Gas Knowledge Management Mon, 11 Jul 2016 17:27:18 +0000 APQC 378851 at https://www.apqc.org Top Trends and Challenges in Knowledge Management https://www.apqc.org/knowledge-base/documents/top-trends-and-challenges-knowledge-management <div class="product-body"><p>Lauren Trees, research program manager at APQC,&nbsp;interviewed Bernie Palowitch, President of Iknow LLC, to get his perspectives on APQC’s 2016 Knowledge Management Conference, which took place April 28−29 in Houston. Iknow was selected by APQC as this year’s conference sponsor.</p> </div> https://www.apqc.org/knowledge-base/documents/top-trends-and-challenges-knowledge-management#comments KM Assessments Knowledge and Information Management KM Strategy Information Technology KM Culture KM Change Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy 12.5.1.7 Assess IT needs and engage IT function 12.5.2 Assess KM capabilities 12.5.2.3 Identify gaps and needs 12.5.2.4 Enhance/Modify existing KM approaches 12.5.2.5 Develop new KM approaches Print Knowledge Management Fri, 08 Jul 2016 15:46:20 +0000 APQC 378727 at https://www.apqc.org IT Application Development and Maintenance: Does It Matter How You Are Organized? https://www.apqc.org/knowledge-base/documents/it-application-development-and-maintenance-does-it-matter-how-you-are-organ <div class="product-body"><p>Prepared using APQC’s <a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance">IT Application Development and Maintenance</a> survey, this article compares the practices of organizations with decentralized, centralized, and hybrid (e.g., infrastructure centralized but applications decentralized) IT governance structures across a variety of metrics. Given the disparate ways these types of organizations manage their processes, APQC hypothesized there would be significant differences in their IT applicant development and maintenance practices.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/it-application-development-and-maintenance-does-it-matter-how-you-are-organ" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/it-application-development-and-maintenance-does-it-matter-how-you-are-organ#comments Information Technology Analytics Knowledge and Information Management Information Technology Articles and White Papers 7.0 Manage Information Technology Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 08 Jul 2016 15:15:14 +0000 APQC 378726 at https://www.apqc.org How Financial Management Can Boost Organizational Agility https://www.apqc.org/knowledge-base/documents/how-financial-management-can-boost-organizational-agility <div class="product-body"><p>As explained in depth in APQC’s <a href="https://www.apqc.org/knowledge-base/documents/strategic-planning-and-implementation-best-practices-achieving-organization">Strategic Planning and Implementation Best Practices for Achieving Organizational Agility: Best Practice Report</a>, organizational agility is the ability to quickly identify and execute initiatives to respond to opportunities and risks that align with overall strategy.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-financial-management-can-boost-organizational-agility" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-financial-management-can-boost-organizational-agility#comments Financial Performance Management Analytics Forecasting Process and Performance Management Planning, budgeting, and forecasting Articles and White Papers Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 07 Jul 2016 20:57:00 +0000 Michael Sims 378681 at https://www.apqc.org Frameworks and End-to-end Processes https://www.apqc.org/knowledge-base/documents/frameworks-and-end-end-processes <div class="product-body"><p>Great business practices often boil down to simple truths. Everyone will agree that ‘doing the right things in the right way’ is essential for success in business. The hard part is finding those things that provide optimum value by satisfying the needs of the organization. This requires end-to-end design of the work processes of the organization. Without this integral foundation modern transformation programs such as digitization, agility, loyalty, operational excellence, innovation, and cross functional management—to name a few—are impossible.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/frameworks-and-end-end-processes" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/frameworks-and-end-end-processes#comments Business Process Management (BPM) Continuous Improvement Process and Performance Management Organizational Improvement Process Process Design Process Management Process Mapping Articles and White Papers 12.1 Manage business processes 12.1.2 Define and manage process frameworks 12.1.2.1 Establish and maintain process framework 12.1.2.2 Identify cross-functional processes 12.1.3 Define processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 07 Jul 2016 18:48:29 +0000 Roger Burlton and Holly Lyke-Ho-Gland 378670 at https://www.apqc.org Developing End-to-end Processes https://www.apqc.org/knowledge-base/documents/developing-end-end-processes <div class="product-body"><p>Great business practices often boil down to simple truths. Everyone will agree that ‘doing the right things in the right way’ is essential for success in business. The hard part is finding those things that provide optimum value by satisfying the needs of the organization. This requires end-to-end design of the work processes of the organization. Without this integral foundation modern transformation programs such as digitization, agility, loyalty, operational excellence, innovation, and cross functional management—to name a few—are impossible.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/developing-end-end-processes" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/developing-end-end-processes#comments Business Process Management (BPM) Continuous Improvement Process and Performance Management Process Measures Organizational Improvement Process Process Design Process Management Process Mapping Articles and White Papers 12.1 Manage business processes 12.1.2 Define and manage process frameworks 12.1.2.2 Identify cross-functional processes 12.1.3 Define processes 12.1.3.1 Scope processes 12.1.3.2 Analyze processes 12.1.3.3 Map processes 12.1.3.4 Publish processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 07 Jul 2016 18:44:44 +0000 Roger Burlton and Holly Lyke-Ho-Gland 378669 at https://www.apqc.org Importance of End-to-end Processes https://www.apqc.org/knowledge-base/documents/importance-end-end-processes <div class="product-body"><p>Great business practices often boil down to simple truths. Everyone will agree that ‘doing the right things in the right way’ is essential for success in business. The hard part is finding those things that provide optimum value by satisfying the needs of the organization. This requires end-to-end design of the work processes of the organization. Without this integral foundation modern transformation programs such as digitization, agility, loyalty, operational excellence, innovation, and cross functional management—to name a few—are impossible.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/importance-end-end-processes" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/importance-end-end-processes#comments Business Process Management (BPM) Business Transformation Process and Performance Management Organizational Improvement Process Process Design Articles and White Papers 12.1 Manage business processes 12.1.3 Define processes 12.1.4 Manage process performance 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 07 Jul 2016 18:40:12 +0000 Roger Burlton and Holly Lyke-Ho-Gland 378668 at https://www.apqc.org Connecting Process to Business Value: Leveraging Frameworks for End-to-end Process Development Report https://www.apqc.org/knowledge-base/documents/connecting-process-business-value-leveraging-frameworks-end-end-process-dev <div class="product-body"><p>Great business practices often boil down to simple truths. Everyone will agree that ‘doing the right things in the right way’ is essential for success in business. The hard part is finding those things that provide optimum value by satisfying the needs of the organization. This requires end-to-end design of the work processes of the organization. Without this integral foundation modern transformation programs such as digitization, agility, loyalty, operational excellence, innovation, and cross functional management—to name a few—are impossible.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/connecting-process-business-value-leveraging-frameworks-end-end-process-dev" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/connecting-process-business-value-leveraging-frameworks-end-end-process-dev#comments Business Process Management (BPM) Process and Performance Management Process Measures Organizational Improvement Process Measurement Process Design Process Management Process Mapping Reports and Books 12.1 Manage business processes 12.1.2 Define and manage process frameworks 12.1.2.2 Identify cross-functional processes 12.1.3 Define processes 12.1.3.2 Analyze processes 12.1.3.3 Map processes 12.1.4 Manage process performance 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 07 Jul 2016 18:22:24 +0000 Roger Burlton and Holly Lyke-Ho-Gland 378667 at https://www.apqc.org Supply Chain Professionals Want Challenges and Opportunities to Learn https://www.apqc.org/knowledge-base/documents/supply-chain-professionals-want-challenges-and-opportunities-learn <div class="product-body"><p>Many organizations are concerned about the availability of qualified candidates to fill their supply chain management positions. This concern is exacerbated by the impending retirement of a generation of employees who have filled many of the roles associated with supply chain management. According to respondents to an APQC survey, what professionals consider most important in a supply chain role varies some depending on their age group. However, a majority of these employees want to be challenged in their roles.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/supply-chain-professionals-want-challenges-and-opportunities-learn" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/supply-chain-professionals-want-challenges-and-opportunities-learn#comments Employee Training & Development Supply Chain Management Recruiting and Staffing Benchmarks and Metrics 4.0 Deliver Products and Services 6.0 Develop and Manage Human Capital 4.1 Plan for and align supply chain resources 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees Print Human Capital Management Supply Chain Management Thu, 07 Jul 2016 13:04:03 +0000 Becky Partida 378645 at https://www.apqc.org Accelerating Service Delivery Through KM and People Practices at Hewlett Packard Enterprise (Webinar Wrap-Up) https://www.apqc.org/knowledge-base/documents/accelerating-service-delivery-through-km-and-people-practices-hewlett-pac-0 <div class="product-body"><p>Hewlett Packard Enterprise (HPE) has found that today’s KM and learning and development departments are under the same pressures as any other business group. They are expected to lower costs while increasing output, maximize service delivery, and balance their own objectives with broader organizational goals and strategies. HPE says it&nbsp;is using its knowledge management and people practices to tackle these sometimes conflicting priorities in order to add value to the business.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/accelerating-service-delivery-through-km-and-people-practices-hewlett-pac-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/accelerating-service-delivery-through-km-and-people-practices-hewlett-pac-0#comments Knowledge and Information Management KM Strategy Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy 12.5.1.10 Develop strategic measures and indicators 12.5.1.6 Develop core KM methodologies 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.2.5 Develop new KM approaches 12.5.2.6 Implement new KM approaches Print Computers Professional Services/Business Services Knowledge Management Wed, 06 Jul 2016 19:51:10 +0000 APQC 378601 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Electronics Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-electronics-indu-0 <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the electronics industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-electronics-indu-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-electronics-indu-0#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Telecommunication Financial Management Tue, 05 Jul 2016 20:01:26 +0000 APQC 378529 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Utility Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-utility-industry <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the utility industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-utility-industry" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-utility-industry#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Energy and Utility Financial Management Tue, 05 Jul 2016 19:58:54 +0000 APQC 332324 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Telecommunications Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-telecommunications <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the telecommunications industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-telecommunications" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-telecommunications#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Telecommunication Financial Management Tue, 05 Jul 2016 19:58:29 +0000 APQC 332490 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Services Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-services-industry <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the services industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-services-industry" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-services-industry#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Legal Services Professional Services/Business Services Financial Management Tue, 05 Jul 2016 19:55:38 +0000 APQC 357846 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-retail-and-wholesa <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the retail and wholesale industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-retail-and-wholesa" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-retail-and-wholesa#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Retail/Catalog/Mail Order Wholesale Distribution Financial Management Tue, 05 Jul 2016 19:55:05 +0000 APQC 304854 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-pharmaceutical-ind <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the pharmaceutical industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-pharmaceutical-ind" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-pharmaceutical-ind#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Biotechnology Engineering Healthcare Instrumentation Medical Equipment Pharmaceutical Financial Management Tue, 05 Jul 2016 19:54:41 +0000 APQC 278225 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Petroleum/Chemicals Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-petroleumchemicals <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the petroleum/chemicals industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-petroleumchemicals" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-petroleumchemicals#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Chemicals Petroleum/Oil/Gas Human Capital Management Supply Chain Management Financial Management Tue, 05 Jul 2016 19:50:32 +0000 APQC 269344 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Media and Entertainment Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-media-and-entertai <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the media and entertainment industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-media-and-entertai" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-media-and-entertai#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Broadcasting/Radio/TV/Cable/Media Entertainment Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 05 Jul 2016 19:50:04 +0000 APQC 357842 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Insurance Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-insurance-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the insurance industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-insurance-industry" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-insurance-industry#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Insurance Financial Management Tue, 05 Jul 2016 19:49:25 +0000 APQC 280705 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-industrial-product <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span>&nbsp;in the industrial products industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-industrial-product" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-industrial-product#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Durable Goods Energy and Utility Machinery Machinery Equipment Financial Management Tue, 05 Jul 2016 19:47:07 +0000 APQC 357837 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Government/Military Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-governmentmilitary <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span>&nbsp;in the government/military industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-governmentmilitary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-governmentmilitary#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Government/Military Financial Management Tue, 05 Jul 2016 19:46:38 +0000 APQC 357832 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-financial-services <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the financial services/banking industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-financial-services" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-financial-services#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Services/Banking Financial Management Tue, 05 Jul 2016 19:41:02 +0000 APQC 357763 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Distribution/Transportation Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-distributiontransp <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the distribution/transportation industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-distributiontransp" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-distributiontransp#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Distribution Transportation/Freight Carriers Financial Management Tue, 05 Jul 2016 19:40:00 +0000 APQC 332498 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-consumer-productsp <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the consumer products/packaged goods&nbsp;industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-consumer-productsp" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-consumer-productsp#comments Finance and Accounting Forecasting Budgeting Cost Accounting Planning, budgeting, and forecasting Performance Management Capital Planning/Allocation Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Consumer Products/Packaged Goods Financial Management Tue, 05 Jul 2016 19:35:17 +0000 APQC 276755 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Automotive Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-automotive-industr <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the automotive industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to plan/budget/forecast,</li> <li>cycle time to complete the annual budget,</li> <li>personnel cost to evaluate and manage financial performance, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-automotive-industr#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Automotive Financial Management Tue, 05 Jul 2016 19:32:09 +0000 APQC 303536 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicator (KPI)s for organizations across all industries.</p> <p>Metrics provided include:</p> <ul> <li>total cost to plan/budget/forecast,</li> <li>cycle time to complete the annual budget,</li> <li>personnel cost to evaluate and manage financial performance, and more.</li> </ul> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Tue, 05 Jul 2016 19:27:47 +0000 APQC 357860 at https://www.apqc.org Find a Way to Gauge the Value of Mentoring https://www.apqc.org/knowledge-base/documents/find-way-gauge-value-mentoring <div class="product-body"><p>No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. APQC’s <a href="https://www.apqc.org/knowledge-base/documents/workplace-mentoring-best-practices-report"><em><u>Workplace Mentoring</u></em></a>&nbsp;research shows that, in addition to measuring participation in and satisfaction with mentoring processes, organizations need some way to show that time devoted to mentoring is yielding meaningful results.</p> </div> https://www.apqc.org/knowledge-base/documents/find-way-gauge-value-mentoring#comments Employee Training & Development Knowledge and Information Management Knowledge Management (KM) KM Strategy Training Programs Coaching and Mentoring e-Learning/Technology-based Training Training Methods Best Practices and Business Drivers 12.5.3.2 Design process for knowledge sharing, capture, and use 12.5.3.3 Assess alignment with business goals 6.3.5 Develop and train employees 6.3.5.1 Align employee and organization development needs 6.3.5.2 Align learning programs with competencies 6.3.5.4 Develop, conduct, and manage employee and/or management training programs 6.4.1.6 Reward and motivate employees Print Aerospace Chemicals Engineering Government/Military Healthcare Medical Equipment Metals Mining Non-Profit Research Organization Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 05 Jul 2016 15:32:23 +0000 APQC 378509 at https://www.apqc.org Measuring the Health of a Mentoring Program https://www.apqc.org/knowledge-base/documents/measuring-health-mentoring-program <div class="product-body"><p>Measurement helps mentoring programs identify improvement opportunities and communicate the value of mentoring to potential participants and their managers, according to APQC’s research on <a href="https://www.apqc.org/knowledge-base/documents/workplace-mentoring-best-practices-report"><em><u>Workplace Mentoring</u></em></a>&nbsp;practices. In many instances, an analysis of outcomes is needed to obtain leadership buy-in and justify ongoing time and resource allocations for mentoring.</p> </div> https://www.apqc.org/knowledge-base/documents/measuring-health-mentoring-program#comments Employee Training & Development Knowledge and Information Management Knowledge Management (KM) KM Strategy Training Programs Coaching and Mentoring e-Learning/Technology-based Training Training Methods Best Practices and Business Drivers 12.5.3.2 Design process for knowledge sharing, capture, and use 12.5.3.3 Assess alignment with business goals 6.3.5 Develop and train employees 6.3.5.1 Align employee and organization development needs 6.3.5.2 Align learning programs with competencies 6.3.5.4 Develop, conduct, and manage employee and/or management training programs 6.4.1.6 Reward and motivate employees Print Aerospace Chemicals Engineering Government/Military Healthcare Medical Equipment Metals Mining Non-Profit Research Organization Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 05 Jul 2016 14:56:41 +0000 APQC 378504 at https://www.apqc.org Accelerating Service Delivery Through KM and People Practices at Hewlett Packard Enterprise (Webinar Q&A Summary) https://www.apqc.org/knowledge-base/documents/accelerating-service-delivery-through-km-and-people-practices-hewlett-packa <div class="product-body"><p>Hewlett Packard Enterprise (HPE) has found that today’s KM and learning and development departments are under the same pressures as any other business group. They are expected to lower costs while increasing output, maximize service delivery, and balance their own objectives with broader organizational goals and strategies. HPE says it&nbsp;is using its knowledge management and people practices to tackle these sometimes conflicting priorities in order to add value to the business.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/accelerating-service-delivery-through-km-and-people-practices-hewlett-packa" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/accelerating-service-delivery-through-km-and-people-practices-hewlett-packa#comments Knowledge and Information Management KM Strategy Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy 12.5.1.10 Develop strategic measures and indicators 12.5.1.6 Develop core KM methodologies 12.5.2 Assess KM capabilities 12.5.2.2 Evaluate existing KM approaches 12.5.2.4 Enhance/Modify existing KM approaches 12.5.2.5 Develop new KM approaches 12.5.2.6 Implement new KM approaches Print Computers Professional Services/Business Services Knowledge Management Fri, 01 Jul 2016 20:01:17 +0000 APQC 378378 at https://www.apqc.org Do Organizations Need Mentoring Software to Ensure Mentoring Program Success? https://www.apqc.org/knowledge-base/documents/do-organizations-need-mentoring-software-ensure-mentoring-program-success <div class="product-body"><p>When organizations consider ways to enable workplace mentorship, a common question is whether they need comprehensive software platforms to help mentors and mentees learn about one another and track their interactions. The results of APQC’s recent&nbsp;<a href="https://www.apqc.org/knowledge-base/documents/workplace-mentoring-best-practices-report"><em><u>Workplace Mentoring</u></em></a> study suggest that technology is a useful enabler, but not a critical success factor, for effective mentoring.</p> </div> https://www.apqc.org/knowledge-base/documents/do-organizations-need-mentoring-software-ensure-mentoring-program-success#comments Employee Training & Development Knowledge and Information Management Knowledge Management (KM) KM Strategy Training Programs Coaching and Mentoring e-Learning/Technology-based Training Training Methods Best Practices and Business Drivers 12.5.3.2 Design process for knowledge sharing, capture, and use 12.5.3.3 Assess alignment with business goals 6.3.5 Develop and train employees 6.3.5.1 Align employee and organization development needs 6.3.5.2 Align learning programs with competencies 6.3.5.4 Develop, conduct, and manage employee and/or management training programs 6.4.1.6 Reward and motivate employees Print Aerospace Chemicals Engineering Government/Military Healthcare Medical Equipment Metals Mining Non-Profit Research Organization Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 01 Jul 2016 15:40:06 +0000 APQC 378185 at https://www.apqc.org Define a Broad Vision of Success for Mentoring Programs https://www.apqc.org/knowledge-base/documents/define-broad-vision-success-mentoring-programs <div class="product-body"><p>No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals.</p> <p>A common theme across the featured organizations in APQC’s <a href="https://www.apqc.org/knowledge-base/documents/workplace-mentoring-best-practices-report"><em><u>Workplace Mentoring</u></em></a>&nbsp;research is that all began their mentoring programs with a clear notion of what success would entail.</p> </div> https://www.apqc.org/knowledge-base/documents/define-broad-vision-success-mentoring-programs#comments Employee Training & Development Knowledge and Information Management Knowledge Management (KM) KM Strategy Training Programs Coaching and Mentoring e-Learning/Technology-based Training Training Methods Best Practices and Business Drivers 12.5.3.2 Design process for knowledge sharing, capture, and use 12.5.3.3 Assess alignment with business goals 6.3.5 Develop and train employees 6.3.5.1 Align employee and organization development needs 6.3.5.2 Align learning programs with competencies 6.3.5.4 Develop, conduct, and manage employee and/or management training programs 6.4.1.6 Reward and motivate employees Print Aerospace Chemicals Engineering Government/Military Healthcare Medical Equipment Metals Mining Non-Profit Research Organization Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 01 Jul 2016 15:10:36 +0000 APQC 378164 at https://www.apqc.org The Digitally Deluded Leader https://www.apqc.org/knowledge-base/documents/digitally-deluded-leader-0 <div class="product-body"><p>APQC's hosted a discussion on a new leadership phenomenon: The Digitally Deluded Leader. Steve Hearsum of Roffey Park, an internationally renowned leadership institute based in the UK and Singapore, led the discussion,&nbsp;providing important information about leading in the Digital Age. Hearsum revealed shortcomings in how many leaders are approaching digital technology and discussed how they can adjust.</p> <p>Click <a href="https://www.apqc.org/knowledge-base/documents/digitally-deluded-leader">here</a> for slides from this webinar.</p> </div> https://www.apqc.org/knowledge-base/documents/digitally-deluded-leader-0#comments Employee Training & Development Human Capital Management Information Technology Leadership Development Presentations 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 6.3 Develop and counsel employees 6.3.4 Manage employee development 6.3.5 Develop and train employees Audio Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 30 Jun 2016 19:44:14 +0000 APQC 378011 at https://www.apqc.org The Digitally Deluded Leader (Slides) https://www.apqc.org/knowledge-base/documents/digitally-deluded-leader-slides <div class="product-body"><p>APQC's hosted a discussion on a new leadership phenomenon: The Digitally Deluded Leader. Steve Hearsum of Roffey Park, an internationally renowned leadership institute based in the UK and Singapore, led the discussion by providing important information about leading in the Digital Age. Hearsum revealed shortcomings in how many leaders are approaching digital technology and discussed how they can adjust.</p> <p>Click <a href="https://www.apqc.org/knowledge-base/documents/digitally-deluded-leader-0">here</a> for a recording of this webinar.</p> </div> https://www.apqc.org/knowledge-base/documents/digitally-deluded-leader-slides#comments Employee Training & Development Human Capital Management Information Technology Leadership Development Presentations 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 6.3 Develop and counsel employees 6.3.5 Develop and train employees Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 30 Jun 2016 19:44:00 +0000 APQC 378010 at https://www.apqc.org Market Workplace Mentoring Programs in Order to Recruit Mentors https://www.apqc.org/knowledge-base/documents/market-workplace-mentoring-programs-order-recruit-mentors <div class="product-body"><p>Attracting qualified mentors in sufficient numbers to meet demand is a common challenge for mentoring programs. In studying the featured organizations in its <a href="https://www.apqc.org/knowledge-base/documents/workplace-mentoring-best-practices-report">Workplace Mentoring</a> research, APQC found that mentoring programs leverage a range of strategies to address this issue.</p> </div> https://www.apqc.org/knowledge-base/documents/market-workplace-mentoring-programs-order-recruit-mentors#comments Employee Training & Development Knowledge and Information Management Knowledge Management (KM) KM Strategy Training Programs Coaching and Mentoring e-Learning/Technology-based Training Training Methods Best Practices and Business Drivers 12.5.3.2 Design process for knowledge sharing, capture, and use 12.5.3.3 Assess alignment with business goals 6.3.5 Develop and train employees 6.3.5.1 Align employee and organization development needs 6.3.5.2 Align learning programs with competencies 6.3.5.4 Develop, conduct, and manage employee and/or management training programs 6.4.1.6 Reward and motivate employees Print Aerospace Chemicals Engineering Government/Military Healthcare Medical Equipment Metals Mining Non-Profit Research Organization Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 30 Jun 2016 19:10:06 +0000 APQC 377978 at https://www.apqc.org 10 Talent Management Decisions Made Better With Predictive Analytics https://www.apqc.org/knowledge-base/documents/10-talent-management-decisions-made-better-predictive-analytics <div class="product-body"><p>Predicative workforce analytics is making the realm of talent management a very interesting place. Long-held beliefs about the best ways to manage talent are being challenged daily. To help members stay ahead of the curve, APQC compiled a list of&nbsp;10 common talent management decisions and how each is already being informed by predictive analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/10-talent-management-decisions-made-better-predictive-analytics#comments Employee Training & Development Hiring Practices Human Capital Management Workforce Planning Selection Practices Workforce Analytics Information Technology Talent Sourcing Workforce Analytics Recruiting and Staffing Talent Management Systems Articles and White Papers 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.1 Identify and deploy candidate selection tools 6.3 Develop and counsel employees 6.3.1 Manage employee orientation and deployment 6.3.2 Manage employee performance 6.3.5 Develop and train employees 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.6 Manage employee information 6.6.3 Manage and maintain employee data 6.6.4 Manage human resource information systems (HRIS) 6.6.5 Develop and manage employee metrics Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Thu, 30 Jun 2016 15:28:08 +0000 APQC 377950 at https://www.apqc.org Gain Visibility Into Your Order-to-Cash Process Through Automation https://www.apqc.org/knowledge-base/documents/gain-visibility-your-order-cash-process-through-automation <div class="product-body"><p>While the top three customer service metrics for sales order processing revolve around the customer’s experience—response time, customer experience rating, and issue resolution—half of customer service representatives (CSRs) spend 30 percent or more of their time processing orders. In fact, 18 percent of CSRs spend more than half their day processing sales orders which means the CSR is really a data entry person and there’s not much time left for customer service.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/gain-visibility-your-order-cash-process-through-automation" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/gain-visibility-your-order-cash-process-through-automation#comments Finance and Accounting Forecasting Invoicing Accounts Receivable Best Practices and Business Drivers 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.2 Invoice customer 8.2.2.2 Generate customer billing data Print Financial Management Thu, 30 Jun 2016 12:12:06 +0000 APQC 377929 at https://www.apqc.org Making an Impact With People Analytics https://www.apqc.org/knowledge-base/documents/making-impact-people-analytics <div class="product-body"><p>Analytical capabilities provide great potential for organizations seeking to improve performance, yet signs suggest that organizations are not fully leveraging the potential that people analytics capabilities have for improving business performance because they are conducting people analytics in isolation. Using data from our 2016 webinar, <a href="https://www.apqc.org/knowledge-base/documents/strategic-people-analytics-webinar">Strategic People Analytics</a>, APQC gained useful insights into the use of coordinated analytics within organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/making-impact-people-analytics#comments Human Capital Management Workforce Analytics Workforce Analytics HR Information systems/technology Benchmarks and Metrics 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1.1 Identify strategic HR needs Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 29 Jun 2016 19:48:44 +0000 APQC 377689 at https://www.apqc.org How to Tie Knowledge to Process (Slides) https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-slides <div class="product-body"><p>Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-slides#comments Business Process Management (BPM) Knowledge Management (KM) Process and Performance Management Process Articles and White Papers 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 29 Jun 2016 18:40:49 +0000 APQC 377669 at https://www.apqc.org How to Tie Knowledge to Process (Webinar) https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-webinar <div class="product-body"><p>Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-tie-knowledge-process-webinar#comments Business Process Management (BPM) Knowledge Management (KM) Process and Performance Management Process Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 29 Jun 2016 18:34:32 +0000 APQC 377668 at https://www.apqc.org Why End-to-end Processes Matter (Podcast Summary) https://www.apqc.org/knowledge-base/documents/why-end-end-processes-matter-podcast-summary <div class="product-body"><p>In the June&nbsp;2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talked with research services process and performance management program manager Holly Lyke-Ho-Gland about what end-to-end processes are and why they're important to process management professionals.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/why-end-end-processes-matter-podcast-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/why-end-end-processes-matter-podcast-summary#comments Business Process Management (BPM) Process and Performance Management Process Articles and White Papers 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Wed, 29 Jun 2016 14:22:18 +0000 APQC 377600 at https://www.apqc.org Workforce Planning: 10 Tried-And-True Practices https://www.apqc.org/knowledge-base/documents/workforce-planning-10-tried-and-true-practices <div class="product-body"><p>To best prepare for the future, organizations need to think strategically about their workforce requirements and maintain formal workforce plans. Organizations looking to improve workforce planning practices can look to these 10 tried-and-true methods.</p> </div> https://www.apqc.org/knowledge-base/documents/workforce-planning-10-tried-and-true-practices#comments Employee Training & Development Hiring Practices Human Capital Management Workforce Planning Selection Practices Workforce Analytics Talent Sourcing Workforce Analytics Turnover Recruiting and Staffing Articles and White Papers 6.1.2.1 Gather skill requirements according to corporate strategy and market environment 6.1.2.4 Develop succession plan 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.1.1.1 Identify strategic HR needs 6.1.2 Develop and implement human resources plans 6.1.2.7 Develop HR policies 6.2 Recruit, source, and select employees Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 28 Jun 2016 20:00:08 +0000 APQC 377499 at https://www.apqc.org Leaders Beware The Next Big, New, Shiny Thing https://www.apqc.org/knowledge-base/documents/leaders-beware-next-big-new-shiny-thing <div class="product-body"><p>A new phenomenon is emerging in the business world: The Digitally Deluded Leader. The impact of digital technology on an organization is an important topic for all leaders to think about according to Steve Hearsum of Roffey Park, an internationally renowned leadership institute based in the UK and Singapore. APQC conducted an interview with Hearsum to learn more about this concept and why it matters.</p> </div> https://www.apqc.org/knowledge-base/documents/leaders-beware-next-big-new-shiny-thing#comments Human Capital Management Information Management Information Technology Workforce Analytics HR Information systems/technology Leadership Development Articles and White Papers 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.1.1.1 Identify strategic HR needs 6.1.1.4 Establish HR measures 6.1.1.5 Communicate HR strategies 6.3.5 Develop and train employees 6.6.7 Manage employee communication 7.5 Develop and maintain information technology solutions Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 28 Jun 2016 19:17:43 +0000 APQC 377492 at https://www.apqc.org Starting on the Road to Analytics (Infographic) https://www.apqc.org/knowledge-base/documents/starting-road-analytics-infographic <div class="product-body"><p>In May 2016, APQC conducted a <a href="https://www.apqc.org/knowledge-base/documents/predictive-analytics-process-and-cognitive-computing-roadmap-future-webinar">webinar</a> on the intersection of analytics, process management, and cognitive computing. This infographic looks at the webinar respondents' analytics journey and provides pointers for each stage of the journey.</p> </div> https://www.apqc.org/knowledge-base/documents/starting-road-analytics-infographic#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Performance Management Analytics Information Technology Analytics Innovation Analytics Knowledge Management (KM) Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Infographics 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Tue, 28 Jun 2016 18:13:23 +0000 APQC 377440 at https://www.apqc.org ASQ Global State of Quality Report: Discoveries 2016 https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-report-discoveries-2016 <div class="product-body"><p>This report, complemented by a set of Spotlight Reports already available, builds upon the inaugural Global State of Quality initiatives of 2013. ASQ once again partnered&nbsp;with APQC to create a comprehensive, global, and quantitative view of the state of the quality and continuous improvement industry, practices, and&nbsp;profession by providing&nbsp;data and insights you can use to benchmark your own organization.</p> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-report-discoveries-2016#comments Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Quality Assessment Total Quality Management (TQM) Reports and Books 1.1 Define the business concept and long-term vision 1.1.2.2 Capture and assess customer needs 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.1.2 Establish quality measurements and targets 12.3.2 Plan and manage quality work force 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3 Perform quality assessments 12.3.3.1 Assess process compliance 12.3.3.2 Assess standards compliance 12.3.3.6 Measure and report quality performance 12.4.3.4 Monitor change Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 27 Jun 2016 20:39:34 +0000 APQC 377313 at https://www.apqc.org ASQ Global State of Quality 2016: Spotlight on Innovation and Quality https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-spotlight-innovation-and-quality <div class="product-body"><p>APQC and ASQ recently interviewed Scott&nbsp;Alexander, vice president of innovation at ROi (Resource Optimization &amp; Innovation). Alexander&nbsp;oversees ROi’s innovation strategy; his team&nbsp;works on identifying, developing, and commercializing&nbsp;innovative solutions to supply chain-related&nbsp;issues that reduce the total cost of care for health&nbsp;systems. In this&nbsp;question and answer&nbsp;session, Alexander discusses how ROi views the&nbsp;connection between innovation and quality within&nbsp;the healthcare industry.</p> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-spotlight-innovation-and-quality#comments Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Quality Assessment Total Quality Management (TQM) Articles and White Papers 1.1 Define the business concept and long-term vision 1.1.2.2 Capture and assess customer needs 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.1.2 Establish quality measurements and targets 12.3.2 Plan and manage quality work force 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3 Perform quality assessments 12.3.3.1 Assess process compliance 12.3.3.2 Assess standards compliance 12.3.3.6 Measure and report quality performance 12.4.3.4 Monitor change Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 27 Jun 2016 20:35:03 +0000 APQC 377312 at https://www.apqc.org ASQ Global State of Quality 2016: Spotlight on KPIs in Supply Chain https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-spotlight-kpis-supply-chain <div class="product-body"><p>This Spotlight Report, derived from the ASQ Global State of&nbsp;Quality 2 Research, explains how and why key performance indicators, or KPIs are key to successful supply chain.</p> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-spotlight-kpis-supply-chain#comments Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Quality Assessment Total Quality Management (TQM) Articles and White Papers 1.1 Define the business concept and long-term vision 1.1.2.2 Capture and assess customer needs 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.1.2 Establish quality measurements and targets 12.3.2 Plan and manage quality work force 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3 Perform quality assessments 12.3.3.1 Assess process compliance 12.3.3.2 Assess standards compliance 12.3.3.6 Measure and report quality performance 12.4.3.4 Monitor change Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 27 Jun 2016 20:26:03 +0000 APQC 377311 at https://www.apqc.org ASQ Global State of Quality 2016: Spotlight on Big Data https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-spotlight-big-data <div class="product-body"><p>This Spotlight Report, derived from the ASQ Global State of&nbsp;Quality 2 Research, seeks to offer insights on these frequently&nbsp;asked questions as they pertain to big data, quality, and&nbsp;continuous improvement.</p> </div> https://www.apqc.org/knowledge-base/documents/asq-global-state-quality-2016-spotlight-big-data#comments Process and Performance Management Quality Analytics Quality Control Quality Quality Assurance Quality Assessment Total Quality Management (TQM) Articles and White Papers 1.1 Define the business concept and long-term vision 1.1.2.2 Capture and assess customer needs 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.1.2 Establish quality measurements and targets 12.3.2 Plan and manage quality work force 12.3.2.1 Develop and maintain auditor training 12.3.2.2 Develop and maintain quality-process tools training 12.3.2.3 Develop and maintain quality recognition programs 12.3.3 Perform quality assessments 12.3.3.1 Assess process compliance 12.3.3.2 Assess standards compliance 12.3.3.6 Measure and report quality performance 12.4.3.4 Monitor change Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 27 Jun 2016 20:18:36 +0000 APQC 377310 at https://www.apqc.org Big Thinkers, Big Ideas: Charles Duhigg https://www.apqc.org/knowledge-base/documents/big-thinkers-big-ideas-charles-duhigg <div class="product-body"><p>APQC CEO Carla O’Dell talked with Charles Duhigg as part of the “Big Thinkers, Big Ideas” interview series. Duhigg is a Pulitzer Prize winning reporter at the New York Times and a bestselling author of “The Power of Habit, Why We Do What We Do in Life and Business,” which APQC’s Advanced Working Group picked as their book selection in 2013.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/big-thinkers-big-ideas-charles-duhigg" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/big-thinkers-big-ideas-charles-duhigg#comments Knowledge and Information Management KM Strategy Productivity Articles and White Papers 12.4 Manage change 12.5.1 Develop KM strategy Print Knowledge Management Mon, 27 Jun 2016 18:58:12 +0000 APQC 377256 at https://www.apqc.org Cost to Recruit New Hires Varies Widely https://www.apqc.org/knowledge-base/documents/cost-recruit-new-hires-varies-widely <div class="product-body"><p>The amount that organizations spend to recruit new hires varies dramatically. Organizations on the high-cost end of the spectrum can make changes that both&nbsp;reduce recruiting&nbsp;costs and&nbsp;boost recruiting&nbsp;efficiency. These benefits not only save organizations money but also allow recruiters more time to interact with recruits.</p> </div> https://www.apqc.org/knowledge-base/documents/cost-recruit-new-hires-varies-widely#comments Hiring Practices Human Capital Management Selection Practices Recruiting and Staffing Applicant Tracking Systems Benchmarks and Metrics 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.3 Screen and select candidates 6.2.6 Track candidates 6.2.6.2 Manage/Track applicant data Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 27 Jun 2016 16:07:02 +0000 APQC 32397 at https://www.apqc.org Key IT Benchmarks at a Glance: Utility Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-utility-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the utility industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-utility-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Energy and Utility Knowledge Management Mon, 27 Jun 2016 15:55:23 +0000 APQC 294440 at https://www.apqc.org Key IT Benchmarks at a Glance: Telecommunications Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-telecommunications-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the telecommunications industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-telecommunications-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Telecommunication Knowledge Management Mon, 27 Jun 2016 15:52:27 +0000 APQC 294509 at https://www.apqc.org Key IT Benchmarks at a Glance: Services Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-services-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the&nbsp;services industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-services-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Legal Services Professional Services/Business Services Knowledge Management Mon, 27 Jun 2016 15:48:59 +0000 APQC 294441 at https://www.apqc.org Key IT Benchmarks at a Glance: Retail/Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-retailwholesale-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the retail/wholesale industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-retailwholesale-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Retail/Catalog/Mail Order Knowledge Management Mon, 27 Jun 2016 15:46:00 +0000 APQC 294443 at https://www.apqc.org Key IT Benchmarks at a Glance: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-pharmaceutical-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the pharmaceutical industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-pharmaceutical-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Pharmaceutical Knowledge Management Mon, 27 Jun 2016 15:42:15 +0000 APQC 294444 at https://www.apqc.org Key IT Benchmarks at a Glance: Petroleum/Chemical Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-petroleumchemical-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the petroleum/chemical industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-petroleumchemical-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Chemicals Petroleum/Oil/Gas Knowledge Management Mon, 27 Jun 2016 15:37:54 +0000 APQC 294447 at https://www.apqc.org Key IT Benchmarks at a Glance: Media and Entertainment Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-media-and-entertainment-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the media and entertainment industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for IT processes,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-media-and-entertainment-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Broadcasting/Radio/TV/Cable/Media Entertainment Knowledge Management Mon, 27 Jun 2016 15:35:21 +0000 APQC 326100 at https://www.apqc.org Key IT Benchmarks at a Glance: Insurance Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-insurance-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the insurance industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-insurance-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Insurance Knowledge Management Mon, 27 Jun 2016 15:20:38 +0000 APQC 294448 at https://www.apqc.org Considering Cutting Rewards and Retention Process Costs? Use Caution https://www.apqc.org/knowledge-base/documents/considering-cutting-rewards-and-retention-process-costs-use-caution <div class="product-body"><p>Reducing human capital spending has become an ongoing pursuit for many organizations, and employee reward and retention programs are a frequent target of spending cuts. Before adopting the lowest-cost reward and retain employees processes, APQC recommends organizations compare the projected savings against the potential long-term impact of spending cuts on work force outcomes.</p> </div> https://www.apqc.org/knowledge-base/documents/considering-cutting-rewards-and-retention-process-costs-use-caution#comments Benefits Human Capital Management Compensation Recognition and Rewards Programs Compensation and benefits Rewards and Recognition Programs Benchmarks and Metrics 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.2 Manage and administer benefits Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Mon, 27 Jun 2016 15:20:18 +0000 APQC 33525 at https://www.apqc.org Key IT Benchmarks at a Glance: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-industrial-products-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the industrial products industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-industrial-products-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Durable Goods Energy and Utility Machinery Machinery Equipment Knowledge Management Mon, 27 Jun 2016 15:16:25 +0000 APQC 294395 at https://www.apqc.org Key IT Benchmarks at a Glance: Government/Military Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-governmentmilitary-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the&nbsp;government/military industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.<br /> &nbsp;</li> </ul> <div>&nbsp;</div> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-governmentmilitary-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Government/Military Knowledge Management Mon, 27 Jun 2016 15:12:57 +0000 APQC 294317 at https://www.apqc.org Key IT Benchmarks at a Glance: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-financial-servicesbanking-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the financial services/banking industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-financial-servicesbanking-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Financial Services/Banking Knowledge Management Mon, 27 Jun 2016 13:44:51 +0000 APQC 294261 at https://www.apqc.org Key IT Benchmarks at a Glance: Electronics Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-electronics-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the electronics industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-electronics-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Electronics Knowledge Management Mon, 27 Jun 2016 13:26:12 +0000 APQC 294224 at https://www.apqc.org Key IT Benchmarks at a Glance: Distribution/Transportation Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-distributiontransportation-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the distribution/transportation industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for IT processes,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-distributiontransportation-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Distribution Transportation/Freight Carriers Knowledge Management Mon, 27 Jun 2016 13:22:38 +0000 APQC 293848 at https://www.apqc.org Key IT Benchmarks at a Glance: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-consumer-productspackaged-goods-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the consumer products/packaged goods industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1&nbsp;billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-consumer-productspackaged-goods-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Consumer Products/Packaged Goods Knowledge Management Mon, 27 Jun 2016 13:19:16 +0000 APQC 294230 at https://www.apqc.org Key IT Benchmarks at a Glance: Automotive Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-automotive-industry <div class="product-body"><p>Featuring&nbsp;data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the automotive industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for IT processes,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-automotive-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Automotive Knowledge Management Mon, 27 Jun 2016 13:14:57 +0000 APQC 293742 at https://www.apqc.org Key IT Benchmarks at a Glance: Aerospace Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-aerospace-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the aerospace industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-aerospace-industry#comments Knowledge and Information Management Information Technology Benchmarks and Metrics 7.0 Manage Information Technology Print Aerospace Knowledge Management Mon, 27 Jun 2016 12:59:44 +0000 APQC 326098 at https://www.apqc.org Succession Planning: Prevalence and Perks https://www.apqc.org/knowledge-base/documents/succession-planning-prevalence-and-perks <div class="product-body"><p>Succession planning allows organizations more opportunities to prepare for the future while engaging and retaining employees. The result of a well throughout succession plan is building and maintaining a pool of qualified talent ready fill critical roles.</p> </div> https://www.apqc.org/knowledge-base/documents/succession-planning-prevalence-and-perks#comments Employee Training & Development Human Capital Management Succession Planning Benchmarks and Metrics 6.1.2.4 Develop succession plan 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.2 Develop and implement human resources plans Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 24 Jun 2016 22:15:28 +0000 APQC 32560 at https://www.apqc.org Pay Executives For Performance With People https://www.apqc.org/knowledge-base/documents/pay-execs-performance-people <div class="product-body"><p>The use of people metrics to determine executive compensation benefits organizations by tying executive performance to business critical results. Top performing organizations utilize a number of different people measurements and metrics to decide executive compensation. These people metrics can also gauge how well an organization is performing is softer areas such as employee satisfaction.</p> </div> https://www.apqc.org/knowledge-base/documents/pay-execs-performance-people#comments Benefits Employee Training & Development Human Capital Management Motivation Performance Management and evaluation Compensation Performance management and evaluation Employee Satisfaction and Engagement Managing employee data and metrics Workforce Analytics Coaching and Mentoring Employee Communication Recognition and Rewards Programs Compensation and benefits Turnover Rewards and Recognition Programs Leadership Development Benchmarks and Metrics 6.3 Develop and counsel employees 6.3.2 Manage employee performance 6.3.2.3 Evaluate and review performance program 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.1.5 Administer compensation and rewards to employees 6.4.1.6 Reward and motivate employees 6.6 Manage employee information 6.6.3 Manage and maintain employee data Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 24 Jun 2016 21:58:45 +0000 APQC 32204 at https://www.apqc.org A Prescription For Retaining New Hires https://www.apqc.org/knowledge-base/documents/prescription-retaining-new-hires <div class="product-body"><p>New hire retention is an important aspect of maintaining workforce productivity, containing recruiting expenses, and projecting an attractive employment brand. One way organizations can achieve positive outcomes in those areas is by measuring new hire retention. Improvements are likely needed if an organization's 12 month retention rate is low.</p> <p>&nbsp;</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/prescription-retaining-new-hires#comments Hiring Practices Human Capital Management Selection Selection Practices Talent Sourcing Workforce Analytics Turnover Employment Branding Recruiting and Staffing Onboarding/new hire orientation Benchmarks and Metrics 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.3 Screen and select candidates 6.2.3.2 Interview candidates 6.2.3.3 Test candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification 6.2.4.1 Complete candidate background information 6.2.4.2 Conduct pre-employment screening 6.2.4.3 Recommend/not recommend candidate 6.2.5 Manage new hire/re-hire 6.2.5.3 Hire candidate 6.2.6 Track candidates 6.2.6.2 Manage/Track applicant data 6.3 Develop and counsel employees 6.3.1 Manage employee orientation and deployment 6.3.1.1 Create/Maintain employee on-boarding program 6.3.1.2 Introduce new employees to managers 6.3.1.3 Introduce workplace 6.3.1.4 Evaluate the effectiveness of employee on-boarding program 6.4 Reward and retain employees 6.4.3 Manage employee assistance and retention 6.4.3.3 Review retention and motivation indicators 6.6 Manage employee information 6.6.5 Develop and manage employee metrics 6.6.6 Develop and manage time and attendance systems Print Human Capital Management Supply Chain Management Financial Management Knowledge Management Fri, 24 Jun 2016 18:35:17 +0000 APQC 288477 at https://www.apqc.org