APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en The Digital Workplace and Skills for the Future https://www.apqc.org/knowledge-base/documents/digital-workplace-and-skills-future <div class="product-body"><p>Digital transformation and automation are changing the work that employees do and how they interact with information and one another. Organizations are experimenting with everything from integrated cloud platforms and robotic process automation to chatbots, cognitive computing, and virtual and augmented reality. Although these shifts can increase efficiency and improve work experiences, they also have the potential to create massive disruption and anxiety.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/digital-workplace-and-skills-future" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/digital-workplace-and-skills-future#comments Process and Performance Management Presentations 12.1.5 Improve processes Print Accounting Advertising Aerospace Agriculture Airline Amusement/Recreation Services Appliances Architecture and Design Association Automotive Biotechnology Broadcasting/Radio/TV/Cable/Media Chemicals Computers Construction Consumer Products/Packaged Goods Cosmetics Data Management Distribution Durable Goods Education (Higher Education) Education (K-12) Electronics Energy and Utility Engineering Entertainment Environmental Financial Management Financial Services/Banking Food/Beverage/Restaurant Forestry Products Furniture Government/Military Healthcare Hospitality Human Capital Management Instrumentation Insurance Knowledge Management Legal Services Logistics Machinery Machinery Equipment Marketing Medical Equipment Metals Mining Non-Profit Petroleum/Oil/Gas Pharmaceutical Pipelines Printing & Publishing Professional Services/Business Services Public Relations Pulp and Paper Railroads Real Estate Rental Research Organization Restaurant Retail/Catalog/Mail Order Rubber & Plastics Security Systems Semiconductors Soaps/Detergents/Perfumes Software Steel Stone/Glass/Clay/Concrete Supply Chain Management Telecommunication Textile Tobacco Transportation/Freight Carriers Warehousing Waste Management/Environmental Wholesale Distribution Wine & Spirits Mon, 22 Oct 2018 22:32:56 +0000 Lauren Trees and Elissa Tucker, APQC 435474 at https://www.apqc.org You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements https://www.apqc.org/knowledge-base/documents/you-cant-have-one-without-others-knowledge-process-and-change-management-im <div class="product-body"><p>What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of temployees? This PPM conference presentation shares how Rockwell Collins embarked on a collaborative journey to address gaps in role clarity, process confusion, training, onboarding, knowledge transfer of subject matter experts, and engagement by combining three key disciplines for success: process management, knowledge management, and change management.</p> </div> https://www.apqc.org/knowledge-base/documents/you-cant-have-one-without-others-knowledge-process-and-change-management-im#comments Process and Performance Management Presentations 12.1.5 Improve processes Print Accounting Advertising Aerospace Agriculture Airline Amusement/Recreation Services Appliances Architecture and Design Association Automotive Biotechnology Broadcasting/Radio/TV/Cable/Media Chemicals Computers Construction Consumer Products/Packaged Goods Cosmetics Data Management Distribution Durable Goods Education (Higher Education) Education (K-12) Electronics Energy and Utility Engineering Entertainment Environmental Financial Management Financial Services/Banking Food/Beverage/Restaurant Forestry Products Furniture Government/Military Healthcare Hospitality Human Capital Management Instrumentation Insurance Knowledge Management Legal Services Logistics Machinery Machinery Equipment Marketing Medical Equipment Metals Mining Non-Profit Petroleum/Oil/Gas Pharmaceutical Pipelines Printing & Publishing Professional Services/Business Services Public Relations Pulp and Paper Railroads Real Estate Rental Research Organization Restaurant Retail/Catalog/Mail Order Rubber & Plastics Security Systems Semiconductors Soaps/Detergents/Perfumes Software Steel Stone/Glass/Clay/Concrete Supply Chain Management Telecommunication Textile Tobacco Transportation/Freight Carriers Warehousing Waste Management/Environmental Wholesale Distribution Wine & Spirits Mon, 22 Oct 2018 22:15:42 +0000 Bobbi O’Connell and Lynda Braksiek, Rockwell Collins 435470 at https://www.apqc.org Using Process to Support Growth Initiatives https://www.apqc.org/knowledge-base/documents/using-process-support-growth-initiatives <div class="product-body"><p>For CF Industries, an acquisition resulted in significant changes in almost every functional area. In this PPM conference presentation, Karen Appleby and Beata Christie share how the use of a common platform for process design and documentation improved the effectiveness of implementation and created the foundation needed to efficiently pursue growth strategies.</p> </div> https://www.apqc.org/knowledge-base/documents/using-process-support-growth-initiatives#comments Process and Performance Management Presentations 12.1.5 Improve processes Print Accounting Advertising Aerospace Agriculture Airline Amusement/Recreation Services Appliances Architecture and Design Association Automotive Biotechnology Broadcasting/Radio/TV/Cable/Media Chemicals Computers Construction Consumer Products/Packaged Goods Cosmetics Data Management Distribution Durable Goods Education (Higher Education) Education (K-12) Electronics Energy and Utility Engineering Entertainment Environmental Financial Management Financial Services/Banking Food/Beverage/Restaurant Forestry Products Furniture Government/Military Healthcare Hospitality Human Capital Management Instrumentation Insurance Knowledge Management Legal Services Logistics Machinery Machinery Equipment Marketing Medical Equipment Metals Mining Non-Profit Petroleum/Oil/Gas Pharmaceutical Pipelines Printing & Publishing Professional Services/Business Services Public Relations Pulp and Paper Railroads Real Estate Rental Research Organization Restaurant Retail/Catalog/Mail Order Rubber & Plastics Security Systems Semiconductors Soaps/Detergents/Perfumes Software Steel Stone/Glass/Clay/Concrete Supply Chain Management Telecommunication Textile Tobacco Transportation/Freight Carriers Warehousing Waste Management/Environmental Wholesale Distribution Wine & Spirits Mon, 22 Oct 2018 22:15:39 +0000 Karen Appleby and Beata Christie, CF Industries, Inc. 435469 at https://www.apqc.org Risk and Compliance around APQC’s Process Classification Framework (PCF)® Modeling https://www.apqc.org/knowledge-base/documents/risk-and-compliance-around-apqc-s-process-classification-framework-pcf-mode <div class="product-body"><p>Legacy and traditional role and compliance solutions have failed in effectively associating &nbsp;risk to business roles and functional roles. Solutions that traditionally define business risk to organizational and functional roles require never-ending risk re-evaluation and maintenance as entitlements are added and removed from roles.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/risk-and-compliance-around-apqc-s-process-classification-framework-pcf-mode" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/risk-and-compliance-around-apqc-s-process-classification-framework-pcf-mode#comments Process and Performance Management Presentations 12.1.5 Improve processes Print Accounting Advertising Aerospace Agriculture Airline Amusement/Recreation Services Appliances Architecture and Design Association Automotive Biotechnology Broadcasting/Radio/TV/Cable/Media Chemicals Computers Construction Consumer Products/Packaged Goods Cosmetics Data Management Distribution Durable Goods Education (Higher Education) Education (K-12) Electronics Energy and Utility Engineering Entertainment Environmental Financial Management Financial Services/Banking Food/Beverage/Restaurant Forestry Products Furniture Government/Military Healthcare Hospitality Human Capital Management Instrumentation Insurance Knowledge Management Legal Services Logistics Machinery Machinery Equipment Marketing Medical Equipment Metals Mining Non-Profit Petroleum/Oil/Gas Pharmaceutical Pipelines Printing & Publishing Professional Services/Business Services Public Relations Pulp and Paper Railroads Real Estate Rental Research Organization Restaurant Retail/Catalog/Mail Order Rubber & Plastics Security Systems Semiconductors Soaps/Detergents/Perfumes Software Steel Stone/Glass/Clay/Concrete Supply Chain Management Telecommunication Textile Tobacco Transportation/Freight Carriers Warehousing Waste Management/Environmental Wholesale Distribution Wine & Spirits Mon, 22 Oct 2018 21:48:39 +0000 Michael Melore, IBM 435467 at https://www.apqc.org Future Proofing Yourself for the Digital Age https://www.apqc.org/knowledge-base/documents/future-proofing-yourself-digital-age <div class="product-body"><p>The rapid pace of change in business ecosystems, brought on by demands for agility and the adoption of new technologies, threaten the relevancy of the process management profession. Process management’s traditional toolkit—Lean, Six Sigma, and business process management—is no longer fully sufficient to meet current needs. And yet, this environment also presents an opportunity for process management to evolve and assume a greater role in organizational success.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/future-proofing-yourself-digital-age" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/future-proofing-yourself-digital-age#comments Process and Performance Management Presentations 12.1.5 Improve processes Print Accounting Advertising Aerospace Agriculture Airline Amusement/Recreation Services Appliances Architecture and Design Association Automotive Biotechnology Broadcasting/Radio/TV/Cable/Media Chemicals Computers Construction Consumer Products/Packaged Goods Cosmetics Data Management Distribution Durable Goods Education (Higher Education) Education (K-12) Electronics Energy and Utility Engineering Entertainment Environmental Financial Management Financial Services/Banking Food/Beverage/Restaurant Forestry Products Furniture Government/Military Healthcare Hospitality Human Capital Management Instrumentation Insurance Knowledge Management Legal Services Logistics Machinery Machinery Equipment Marketing Medical Equipment Metals Mining Non-Profit Petroleum/Oil/Gas Pharmaceutical Pipelines Printing & Publishing Professional Services/Business Services Public Relations Pulp and Paper Railroads Real Estate Rental Research Organization Restaurant Retail/Catalog/Mail Order Rubber & Plastics Security Systems Semiconductors Soaps/Detergents/Perfumes Software Steel Stone/Glass/Clay/Concrete Supply Chain Management Telecommunication Textile Tobacco Transportation/Freight Carriers Warehousing Waste Management/Environmental Wholesale Distribution Wine & Spirits Mon, 22 Oct 2018 21:32:10 +0000 Holly Lyke-Ho-Gland, John Tesmer, Jeff Varney, APQC 435463 at https://www.apqc.org Examining the Impact of Technology on Global Sales and Operations Planning - Survey Summary Report https://www.apqc.org/knowledge-base/documents/examining-impact-technology-global-sales-and-operations-planning-survey-sum <div class="product-body"><p>APQC conducted a global Sales and Operations Planning (S&amp;OP) survey in August 2018 to learn how organizations are using technology to improve and enable their S&amp;OP processes. This summary report includes responses from S&amp;OP professionals from 18 countries working for large companies.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/examining-impact-technology-global-sales-and-operations-planning-survey-sum#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Mon, 22 Oct 2018 21:21:05 +0000 APQC 435462 at https://www.apqc.org End-To-End Processes: Survey Summary https://www.apqc.org/knowledge-base/documents/end-end-processes-survey-summary <div class="product-body"><p>APQC conducted research around end-to-end processes to find out how organizations are using end-to-end processes, and the challenges around those processes. This survey summary includes data and analysis derived from the "End-to-End Processes" survey.&nbsp;</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/end-end-processes-survey-summary#comments Business Process Management (BPM) Organizational Improvement Process and Performance Management Process Design Process Improvement Process Management Process Mapping Benchmarks and Metrics 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 19 Oct 2018 19:36:15 +0000 APQC 435328 at https://www.apqc.org Making KM Agile at BUPA Health Insurance (Community Call) https://www.apqc.org/knowledge-base/documents/making-km-agile-bupa-health-insurance-community-call <div class="product-body"><p>What do you do when KM suddenly appears on a major business transformation roadmap? In this webinar, Bupa Health Insurance’s Knowledge Solutions Manager Sharon Hayward describes her KM team’s embrace of Agile methodology and its transformation from a responsive back-office function to a forward-thinking business enabler. The presentation covers how BUPA: &nbsp;&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/making-km-agile-bupa-health-insurance-community-call" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/making-km-agile-bupa-health-insurance-community-call#comments KM Strategy Knowledge Management Project Management Presentations 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy Video Financial Management Human Capital Management Insurance Knowledge Management Supply Chain Management Fri, 19 Oct 2018 15:41:52 +0000 Sharon Hayward 435317 at https://www.apqc.org Making KM Agile at BUPA Health Insurance (Slides) https://www.apqc.org/knowledge-base/documents/making-km-agile-bupa-health-insurance-slides <div class="product-body"><p>What do you do when KM suddenly appears on a major business transformation roadmap? In this presentation, Bupa Health Insurance’s Knowledge Solutions Manager Sharon Hayward describes her KM team’s embrace of Agile methodology and its transformation from a responsive back-office function to a forward-thinking business enabler. The presentation covers how BUPA: &nbsp;&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/making-km-agile-bupa-health-insurance-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/making-km-agile-bupa-health-insurance-slides#comments KM Strategy Knowledge Management Project Management Presentations 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy Print Financial Management Human Capital Management Insurance Knowledge Management Supply Chain Management Fri, 19 Oct 2018 15:36:58 +0000 Sharon Hayward 435315 at https://www.apqc.org The Benefits of Automating Your Invoicing Process https://www.apqc.org/knowledge-base/documents/benefits-automating-your-invoicing-process <div class="product-body"><p>This whitepaper, sponsored by Esker,&nbsp;shares research and analysis from APQC's Open Standards Benchmarking database on&nbsp; <a href="https://www.apqc.org/benchmarking-portal/osb/customer-credit-and-invoicing">Customer Credit and Invoicing</a>&nbsp;and <a href="https://www.apqc.org/benchmarking-portal/osb/accounts-receivable">Accounts Receivable (AR)</a>&nbsp;regarding invoicing technology drivers, along with real-world examples in practice.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/benefits-automating-your-invoicing-process" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/benefits-automating-your-invoicing-process#comments Finance and Accounting Invoicing Articles and White Papers 8.2 Perform revenue accounting 8.2.2 Invoice customer Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 18 Oct 2018 22:07:41 +0000 APQC 435274 at https://www.apqc.org Supplier Relationship Management: 2018 Current State (Infographic) https://www.apqc.org/knowledge-base/documents/supplier-relationship-management-2018-current-state-infographic <div class="product-body"><p>What is the state of Supplier Relationship Management in 2018? To find out, APQC and <em>Supply Chain Management Review</em> collected information from 128 procurement and supply chain professionals&nbsp;in October 2018.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/supplier-relationship-management-2018-current-state-infographic" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/supplier-relationship-management-2018-current-state-infographic#comments Procurement Purchasing Sourcing Supplier Certification Supplier Partnerships Supplier Relationship Management Supply Chain Management Infographics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.1.1 Develop procurement plan 4.2.2 Select suppliers and develop/maintain contracts 4.2.2.3 Negotiate and establish contracts 4.2.3 Order materials and services Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 18 Oct 2018 17:26:21 +0000 APQC 435253 at https://www.apqc.org The Benefits of Automating Your Invoicing and AR Processes (Infographic) https://www.apqc.org/knowledge-base/documents/benefits-automating-your-invoicing-and-ar-processes-infographic <div class="product-body"><p>This infographic shows the technology drivers of process&nbsp;performance&nbsp;revealed from the analysis conducted of APQC's <a href="https://www.apqc.org/benchmarking-portal/osb/customer-credit-and-invoicing">Customer Credit and Invoicing</a>&nbsp;and <a href="https://www.apqc.org/benchmarking-portal/osb/accounts-receivable">Accounts Receivable (AR)</a>&nbsp;Open Standards Benchmarking surveys.</p> </div> https://www.apqc.org/knowledge-base/documents/benefits-automating-your-invoicing-and-ar-processes-infographic#comments Accounts Receivable Finance and Accounting Invoicing Infographics 8.2 Perform revenue accounting 8.2.2 Invoice customer 8.2.3 Process accounts receivable (AR) Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 18 Oct 2018 15:08:45 +0000 APQC 435243 at https://www.apqc.org Key Drivers of Invoicing and AR Performance https://www.apqc.org/knowledge-base/documents/key-drivers-invoicing-and-ar-performance <div class="product-body"><p>This infographic shows the drivers of performances revealed from the analysis conducted of APQC's <a href="https://www.apqc.org/benchmarking-portal/osb/customer-credit-and-invoicing">Customer Credit and Invoicing</a>&nbsp;and <a href="https://www.apqc.org/benchmarking-portal/osb/accounts-receivable">Accounts Receivable (AR)</a>&nbsp;Open Standards Benchmarking surveys.</p> </div> https://www.apqc.org/knowledge-base/documents/key-drivers-invoicing-and-ar-performance#comments Accounts Receivable Finance and Accounting Invoicing Infographics 8.2 Perform revenue accounting 8.2.2 Invoice customer 8.2.3 Process accounts receivable (AR) Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 18 Oct 2018 14:56:55 +0000 APQC 435241 at https://www.apqc.org How Novartis Moved from a Performance-Based to a Vested Outcome-Based Contract https://www.apqc.org/knowledge-base/documents/how-novartis-moved-performance-based-vested-outcome-based-contract <div class="product-body"><p>This case study profiles how Novartis International AG and Jones Lang LaSalle Inc. (JLL) made the shift from a performance-based to a Vested outcomes-based sourcing business model with mutually shared risks and rewards for their facilities management operations.</p> </div> https://www.apqc.org/knowledge-base/documents/how-novartis-moved-performance-based-vested-outcome-based-contract#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Case Studies 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Pharmaceutical Supply Chain Management Wed, 17 Oct 2018 17:43:17 +0000 Kate Vitasek 432984 at https://www.apqc.org End-to-End Process Maps and Measures: Order-to-Cash https://www.apqc.org/knowledge-base/documents/end-end-process-maps-and-measures-order-cash <div class="product-body"><p>A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Order-to-Cash, on a shared goal that aligns with the strategic purpose of the process.&nbsp;</p> <p><strong>This document is an interactive PDF, so for optimal use please download and save the PDF prior to interacting with its features.</strong></p> </div> https://www.apqc.org/knowledge-base/documents/end-end-process-maps-and-measures-order-cash#comments Business Process Management (BPM) Process Process and Performance Management Tools and Templates 12.1 Manage business processes 12.1.5 Improve processes 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.6.1.3 Measure cost effectiveness 12.6.1.4 Measure staff efficiency 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 16 Oct 2018 18:30:16 +0000 APQC 435076 at https://www.apqc.org How P&G Creates Value Through Strategic Partnerships https://www.apqc.org/knowledge-base/documents/how-pg-creates-value-through-strategic-partnerships <div class="product-body"><p>This case study profiles a successful long-term supplier relationship, sharing how Procter &amp; Gamble (P&amp;G) and Jones Lang LaSalle (JLL) have partnered for 15 years to transform P&amp;G’s corporate facilities and real estate portfolio using what author and APQC Subject Matter Expert Kate Vitasek calls a Vested approach.</p> </div> https://www.apqc.org/knowledge-base/documents/how-pg-creates-value-through-strategic-partnerships#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Case Studies 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Consumer Products/Packaged Goods Supply Chain Management Mon, 15 Oct 2018 22:51:01 +0000 Kate Vitasek 432987 at https://www.apqc.org Are Operational KPI's Effective at Most Organizations? https://www.apqc.org/knowledge-base/documents/are-operational-kpis-effective-most-organizations <div class="product-body"><p>While many organizations depend on financial outcomes and operational efficiency as metrics of success, these metrics may not align fully with a customer-centric business model. This article discusses the five trends revealed from APQC's <a href="https://www.apqc.org/knowledge-base/documents/operational-kpi-benchmarking-survey-summary">research</a>&nbsp;that speak to the importance of customer-focused KPI's and the ways that organizations are working to align KPI's with value propositions.</p> </div> https://www.apqc.org/knowledge-base/documents/are-operational-kpis-effective-most-organizations#comments IT Organization and Processes Operational and Process Innovation Process Process and Performance Management Process Measures Teams Workforce Analytics Articles and White Papers 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 15 Oct 2018 20:53:27 +0000 APQC 434983 at https://www.apqc.org Consider the Best Strategic Sourcing Model for Your Business https://www.apqc.org/knowledge-base/documents/consider-best-strategic-sourcing-model-your-business <div class="product-body"><p>Research has shown that many, if not most, of the world's most-used sourcing strategies are incomplete for modern procurement challenges. In this article, Kate Vitasek and Bonnie Keith&nbsp;describe&nbsp;the different types of sourcing business models and how organizations can select the right model.</p> </div> https://www.apqc.org/knowledge-base/documents/consider-best-strategic-sourcing-model-your-business#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print NACE Special Supply Chain Management Mon, 15 Oct 2018 19:24:50 +0000 Kate Vitasek and Bonnie Keith 355382 at https://www.apqc.org Cycle Time to Prepare the Financial Forecast https://www.apqc.org/knowledge-base/documents/cycle-time-prepare-financial-forecast <div class="product-body"><p>Financial forecasting is a high priority for CFOs, and doing it more efficiently and accurately is an admirable goal. Whether an organization creates a comprehensive forecast every month or on a quarterly basis, the forecast needs to be reliable and fast.</p> <p>This article focuses on the cycle time in days to prepare the financial forecast, as reported to APQC’s Planning and Management Accounting Open Standards Benchmarking® survey.</p> </div> https://www.apqc.org/knowledge-base/documents/cycle-time-prepare-financial-forecast#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.3 Prepare periodic financial forecasts Print Financial Management NACE Special Mon, 15 Oct 2018 05:00:00 +0000 APQC 386859 at https://www.apqc.org Is Technology Speeding Up Performance Management? https://www.apqc.org/knowledge-base/documents/technology-speeding-performance-management <div class="product-body"><p>Technology provides opportunities to make this process easier and more effective. While automated KPI processes yield many benefits—faster data, fewer human errors, easier collection and reporting processes, and more sophisticated analyses—automation is far from the norm at most organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/technology-speeding-performance-management#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Articles and White Papers 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 12 Oct 2018 22:04:18 +0000 APQC 434856 at https://www.apqc.org Simplified KPI Reporting for a Decentralized Organization: Eckler Case Study https://www.apqc.org/knowledge-base/documents/simplified-kpi-reporting-decentralized-organization-eckler-case-study <div class="product-body"><p>APQC interviewed Eckler Ltd., a small organization that provides financial consulting and actuarial services to customers across the globe. Headquartered in Toronto, Canada, the organization has offices in other parts of the country, as well as in Barbados and Jamaica. In his interview with APQC, Jeff Cameron, senior director of business operations at Eckler, explained how a combination of centralized and decentralized processes can make performance management both easy and effective.</p> </div> https://www.apqc.org/knowledge-base/documents/simplified-kpi-reporting-decentralized-organization-eckler-case-study#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Case Studies 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 12 Oct 2018 21:59:36 +0000 APQC 434855 at https://www.apqc.org Operational KPI's for Data-Driven Culture: Wirecard Case Study https://www.apqc.org/knowledge-base/documents/operational-kpis-data-driven-culture-wirecard-case-study <div class="product-body"><p>APQC recently interviewed Phillipe Mathis, vice president of IT and operations at Wirecard. In this case study, Mathis sheds light on how organizations use departmental discretion in determining key performance indicators (KPIs) and building a roadmap for effective performance management. As the mind behind the implementation process of KPIs at Wirecard, Mathis discusses the challenges, learnings, and future of performance management across his organization.</p> </div> https://www.apqc.org/knowledge-base/documents/operational-kpis-data-driven-culture-wirecard-case-study#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Case Studies 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 12 Oct 2018 21:55:55 +0000 APQC 434854 at https://www.apqc.org Operational KPI's in a Consumer-Centric World https://www.apqc.org/knowledge-base/documents/operational-kpis-consumer-centric-world <div class="product-body"><p>While the pace of technological change is faster than ever for organizations, one thing that has remained constant is the importance of the customer experience. There is, after all, no business without customers. Shifting to a customer-centric business model is a strategic decision, and organizations who opt for this model emphasize building, maintaining, and expanding customer relationships. This article discusses bridging the gap between value proposition and operational priorities, and aligning operational measures to organizational goals.</p> </div> https://www.apqc.org/knowledge-base/documents/operational-kpis-consumer-centric-world#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Articles and White Papers 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 12 Oct 2018 21:45:11 +0000 APQC 434852 at https://www.apqc.org Adapting KPI's to Changing Needs: Novo Nordisk Case Study https://www.apqc.org/knowledge-base/documents/adapting-kpis-changing-needs-novo-nordisk-case-study <div class="product-body"><p>As one of the leading pharmaceutical houses in the world, Danish multinational Novo Nordisk is a prime example of how organizations are aligning themselves to the changing market scenario. APQC interviewed, Phani Prasad Parimi, associate director for operational excellence. This case study outlines how Novo Nordisk determines, refreshes, and reports its operational KPIs.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/adapting-kpis-changing-needs-novo-nordisk-case-study#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Case Studies 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 12 Oct 2018 21:39:16 +0000 APQC 434851 at https://www.apqc.org A Balanced Approach to Performance Management: Defense POW/MIA Accounting Agency Case Study https://www.apqc.org/knowledge-base/documents/balanced-approach-performance-management-defense-powmia-accounting-agency-c <div class="product-body"><p>The Defense POW/MIA Accounting Agency (DPAA), a humanitarian effort focused on gathering information on American soldiers unaccounted for during conflicts, stands as an example of how an organization can adapt to a change of such scale. In January 2015, the DPAA underwent a major change as three organizations were merged to form a single agency. In his recent interview with APQC, Dennis Vaillancourt, enterprise performance management director for the DPAA, explains the various phases that organizations may undergo in the face of such a major change.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/balanced-approach-performance-management-defense-powmia-accounting-agency-c#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Case Studies 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 12 Oct 2018 21:35:43 +0000 APQC 434849 at https://www.apqc.org Are KPIs Keeping Up with Global Change? https://www.apqc.org/knowledge-base/documents/are-kpis-keeping-global-change <div class="product-body"><p>New technologies like artificial intelligence and robotic process automation (PRA) are quickly becoming the norm and are transforming processes from data analysis to customer-facing processes like invoicing. At the same time, new regulations mean that questions of sustainability, data protection, and customer satisfaction are often assuming precedence over the bottom line.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/are-kpis-keeping-global-change" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/are-kpis-keeping-global-change#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Articles and White Papers 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 12 Oct 2018 21:29:11 +0000 APQC 434848 at https://www.apqc.org Are KPI Processes Geared to Help Organizations Proceed? https://www.apqc.org/knowledge-base/documents/are-kpi-processes-geared-help-organizations-proceed <div class="product-body"><p>Managing KPI processes effectively can be a daunting task for many organizations. APQC’s recent survey on operational KPIs indicates that while organizations are keen to use KPIs effectively, they still have opportunities to empower decision-makers with real-time data and actionable insights. When implemented well, it allows organizations to reduce costs, eliminate bottlenecks, and identify new opportunities. This article discusses four KPI reporting process trends and future predictions for operational KPI's.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/are-kpi-processes-geared-help-organizations-proceed#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Articles and White Papers 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 12 Oct 2018 19:36:13 +0000 APQC 434844 at https://www.apqc.org Operational KPI Benchmarking: Survey Summary https://www.apqc.org/knowledge-base/documents/operational-kpi-benchmarking-survey-summary <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries and took a close look at how organizations report KPIs, the methods they use to determine them, their impact on decision making, and finally, the role of automation in the reporting process. This report includes analysis and comparisons of organizations in the manufacturing and services industries.</p> </div> https://www.apqc.org/knowledge-base/documents/operational-kpi-benchmarking-survey-summary#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Benchmarks and Metrics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Aerospace Appliances Automotive Chemicals Computers Consumer Products/Packaged Goods Cosmetics Durable Goods Electronics Financial Management Furniture Human Capital Management Instrumentation Knowledge Management Legal Services Machinery Machinery Equipment Medical Equipment Metals Pharmaceutical Pipelines Professional Services/Business Services Pulp and Paper Rubber & Plastics Security Systems Semiconductors Soaps/Detergents/Perfumes Steel Stone/Glass/Clay/Concrete Supply Chain Management Textile Tobacco Wine & Spirits Thu, 11 Oct 2018 05:00:00 +0000 APQC 434759 at https://www.apqc.org Key Benchmarks and Drivers of Credit and Collections Performance https://www.apqc.org/knowledge-base/documents/key-benchmarks-and-drivers-credit-and-collections-performance <div class="product-body"><p>This white paper provides the foundation for systematically improving credit and collections processes. That is, it details standardized process definitions, key performance indicators, and an analysis of the most impactful performance drivers affecting these processes from APQC’s survey data. Organizations can use this information to improve their own credit and collections processes.</p> </div> https://www.apqc.org/knowledge-base/documents/key-benchmarks-and-drivers-credit-and-collections-performance#comments Accounts Receivable Collections Credit and Collections Credit Management Finance and Accounting Articles and White Papers 8.2.1 Process customer credit 8.2.2 Invoice customer 8.2.3 Process accounts receivable (AR) 8.2.4 Manage and process collections Print Financial Management Thu, 11 Oct 2018 05:00:00 +0000 APQC 434779 at https://www.apqc.org Operational KPI Benchmarking: Manufacturing and Services Industry Comparative Analysis https://www.apqc.org/knowledge-base/documents/operational-kpi-benchmarking-manufacturing-and-services-industry-comparativ <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries and took a close look at how organizations report KPIs, the methods they use to determine them, their impact on decision making, and finally, the role of automation in the reporting process. This report includes analysis and comparisons of the manufacturing and services industries.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/operational-kpi-benchmarking-manufacturing-and-services-industry-comparativ#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Benchmarks and Metrics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Appliances Automotive Chemicals Computers Consumer Products/Packaged Goods Cosmetics Durable Goods Electronics Financial Management Food/Beverage/Restaurant Furniture Human Capital Management Instrumentation Knowledge Management Legal Services Machinery Machinery Equipment Medical Equipment Metals Pharmaceutical Pipelines Professional Services/Business Services Pulp and Paper Rubber & Plastics Security Systems Semiconductors Soaps/Detergents/Perfumes Steel Stone/Glass/Clay/Concrete Supply Chain Management Wed, 10 Oct 2018 21:06:57 +0000 APQC 434694 at https://www.apqc.org Operational KPI Benchmarking: Industry Analysis https://www.apqc.org/knowledge-base/documents/operational-kpi-benchmarking-industry-analysis <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring in terms of KPI management. APQC focused on multiple industries and took a close look at how organizations report KPIs, the methods they use to determine them, their impact on decision making, and finally, the role of automation in the reporting process. This report includes analysis and comparisons of multiple industries.</p> </div> https://www.apqc.org/knowledge-base/documents/operational-kpi-benchmarking-industry-analysis#comments IT Organization and Processes Operational and Process Innovation Performance Management Process Process and Performance Management Process Measures Teams Workforce Analytics Benchmarks and Metrics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 10 Oct 2018 20:58:45 +0000 APQC 434689 at https://www.apqc.org CEMEX Case Study: Experience Driven Through Design Thinking https://www.apqc.org/knowledge-base/documents/cemex-case-study-experience-driven-through-design-thinking <div class="product-body"><p>In 2016, CEMEX started applying design thinking as part of its digitalization strategy. Like many organizations CEMEX was exploring how to use design thinking to identify user-focused solutions to internal and external challenges. The organization employs the methodology to innovate and improve productivity in areas such as supply chain, HR, and health and safety.</p> <p>This case study explores how CEMEX as a global organization leverages design thinking to analyze both customer journeys and employee experiences across different locations.</p> </div> https://www.apqc.org/knowledge-base/documents/cemex-case-study-experience-driven-through-design-thinking#comments Organizational Performance Analytics Performance management and evaluation Process Process and Performance Management Case Studies 6.5.2 Manage separation 6.0 Develop and Manage Human Capital 12.1.5 Improve processes 12.3 Manage quality 12.4 Manage change 12.4.2 Design the change 3.1.1 Perform customer and market intelligence analysis ( 6.2.5 Manage new hire/re-hire 6.3.5 Develop and train employees 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 09 Oct 2018 13:59:29 +0000 APQC 434518 at https://www.apqc.org Process Management: Information Technology's Best Ally https://www.apqc.org/knowledge-base/documents/process-management-information-technologys-best-ally <div class="product-body"><p>The rate of change, new technology, and customer-centricity are driving the need for process management to readdress its competencies. This article will explore the role of three key entities (IT, business, and process management), how is collaboration beneficial, and what steps solidify the partnership.</p> </div> https://www.apqc.org/knowledge-base/documents/process-management-information-technologys-best-ally#comments Organizational Performance Analytics Performance management and evaluation Process Process and Performance Management Articles and White Papers 6.5.2 Manage separation 6.0 Develop and Manage Human Capital 12.1.5 Improve processes 12.3 Manage quality 12.4 Manage change 12.4.2 Design the change 3.1.1 Perform customer and market intelligence analysis ( 6.2.5 Manage new hire/re-hire 6.3.5 Develop and train employees 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 09 Oct 2018 05:00:00 +0000 APQC 434525 at https://www.apqc.org Cigna Case Study: Shift Towards Human-Centric Design https://www.apqc.org/knowledge-base/documents/cigna-case-study-shift-towards-human-centric-design <div class="product-body"><p>As a worldwide health services provider, to remain competitive and keep a focus on the customer experience, Cigna is actively working to integrate design thinking into the daily work of the organization. While the integration of design thinking at Cigna is ongoing, the organization’s efforts thus far have allowed Cigna to focus more on the customer experience, save money, and break down knowledge silos for more streamlined knowledge and process management. This case study explores Cigna's design thinking initiatives and methodologies that the organization has found to be effective.</p> </div> https://www.apqc.org/knowledge-base/documents/cigna-case-study-shift-towards-human-centric-design#comments Organizational Performance Analytics Performance management and evaluation Process Process and Performance Management Case Studies 6.5.2 Manage separation 6.0 Develop and Manage Human Capital 12.1.5 Improve processes 12.3 Manage quality 12.4 Manage change 12.4.2 Design the change 3.1.1 Perform customer and market intelligence analysis ( 6.2.5 Manage new hire/re-hire 6.3.5 Develop and train employees 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 09 Oct 2018 05:00:00 +0000 APQC 434536 at https://www.apqc.org Credit and Collections Recommended Reading https://www.apqc.org/knowledge-base/documents/credit-and-collections-recommended-reading <div class="product-body"><p>APQC created this recommended reading list for those engaged in or working with credit and collections processes and who are interested in process improvement and/or professional development. APQC does not endorse any particular reference. Readers interested in providing updates and/or feedback to this list can contact APQC.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/credit-and-collections-recommended-reading#comments Credit and Collections Credit Management Finance and Accounting Tools and Templates 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.4 Manage and process collections Print Financial Management Mon, 08 Oct 2018 22:02:29 +0000 APQC 434462 at https://www.apqc.org Credit and Collections Glossary of Terms https://www.apqc.org/knowledge-base/documents/credit-and-collections-glossary-terms <div class="product-body"><p>APQC created this glossary of terms to help those interested in credit and collections process improvement, benchmarking, and/or professional development by explaining key terms used throughout the profession and in <a href="https://www.apqc.org/knowledge-base/documents/summary-open-standards-benchmarking-measures-customer-credit-and-invoicing">APQC’s Open Standards Benchmarking® Customer Credit and Invoicing survey</a>.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/credit-and-collections-glossary-terms#comments Credit and Collections Credit Management Finance and Accounting Tools and Templates 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.4 Manage and process collections Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 08 Oct 2018 21:59:24 +0000 APQC 434460 at https://www.apqc.org Credit and Collections Associations and Training https://www.apqc.org/knowledge-base/documents/credit-and-collections-associations-and-training <div class="product-body"><p>APQC created this list of credit/collections-related associations and training as a resource for those engaged in or working with credit and collections processes. It is intended to help those interested in process improvement and/or professional development. APQC does not endorse any particular association or certifying body.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/credit-and-collections-associations-and-training#comments Credit and Collections Credit Management Finance and Accounting Tools and Templates 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.4 Manage and process collections Print Financial Management Mon, 08 Oct 2018 21:53:43 +0000 APQC 434458 at https://www.apqc.org How a Large Diagnostics Company Improved Their Credit and Collections Processes https://www.apqc.org/knowledge-base/documents/how-large-diagnostics-company-improved-their-credit-and-collections-process <div class="product-body"><p>In August of 2018, APQC interviewed a credit and collections manager at a global diagnostics company about its AR practices. This case study details how this organization addressed such challenges by instilling a robust approval process and credit scoring model. The organization also organized the credit and collections team in a manner that focuses attention on the highest priorities. As a result, despite the complex organization and its AR volumes steadily growing year-over-year, the program has no defaulting customers and no bad debt (i.e., uncollectible payments).&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/how-large-diagnostics-company-improved-their-credit-and-collections-process#comments Accounts Receivable Cash Management Collections Credit and Collections Credit Management Finance and Accounting Case Studies 8.2.1 Process customer credit 8.2.2 Invoice customer 8.2.3 Process accounts receivable (AR) 8.2.4 Manage and process collections 8.2.5 Manage and process adjustments/deductions Print Financial Management Pharmaceutical Mon, 08 Oct 2018 17:36:59 +0000 APQC 434444 at https://www.apqc.org Interactive Planning and Management Accounting Tune-up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-planning-and-management-accounting-tune-diagnostic <div class="product-body"><p>Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Interactive Planning and Management Accounting Tune-up Diagnostic highlights recent Open Standards Benchmarking data that you can compare with your organization's performance to make sure your processes are on track.</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-planning-and-management-accounting-tune-diagnostic#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 6.0 Develop and Manage Human Capital Print Financial Management Mon, 08 Oct 2018 06:00:00 +0000 APQC 387105 at https://www.apqc.org Decrease Wait Times for Credit Approval and Improve Customer Relations https://www.apqc.org/knowledge-base/documents/cycle-time-credit-approval <div class="product-body"><p><span style="font-family:georgia,serif"><span style="font-size:12px">Turning inventory into cash is a multi‐step process involving numerous business functions, from sales to logistics to finance. Problems that arise in any function and touch a customer’s order can have a dramatic impact on an organization’s bottom line. In this article,&nbsp;learn what&nbsp;APQC's Open Standards Benchmarking® data&nbsp;on customer credit shows for the measure "cycle time in days for credit approval" and what insights there are to improve on this measure. </span></span></p> </div> https://www.apqc.org/knowledge-base/documents/cycle-time-credit-approval#comments Cash Management Credit and Collections Credit Management Finance and Accounting Benchmarks and Metrics 8.2.1 Process customer credit 8.2.2 Invoice customer 8.2.2.3 Transmit billing data to customers Print Financial Management NACE Special Mon, 01 Oct 2018 16:50:41 +0000 APQC 33919 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-financial-services <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the financial services/banking industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-financial-services" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-financial-services#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Financial Services/Banking Mon, 01 Oct 2018 05:00:00 +0000 APQC 357763 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Food and Beverage Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-food-and-beverage- <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the food and beverage&nbsp;industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-food-and-beverage-" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-food-and-beverage-#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Food/Beverage/Restaurant Mon, 01 Oct 2018 05:00:00 +0000 APQC 433546 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Telecommunications Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-telecommunications <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the telecommunications industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-telecommunications" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-telecommunications#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Telecommunication Mon, 01 Oct 2018 05:00:00 +0000 APQC 332490 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-consumer-productsp <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the consumer products/packaged goods&nbsp;industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-consumer-productsp" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-consumer-productsp#comments Budgeting Capital Planning/Allocation Cost Accounting Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Consumer Products/Packaged Goods Financial Management Mon, 01 Oct 2018 05:00:00 +0000 APQC 276755 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Government/Military Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-governmentmilitary <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span>&nbsp;in the government/military industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-governmentmilitary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-governmentmilitary#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Government/Military NACE Special Mon, 01 Oct 2018 05:00:00 +0000 APQC 357832 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Automotive Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-automotive-industr <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the automotive industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to plan/budget/forecast,</li> <li>cycle time to complete the annual budget,</li> <li>personnel cost to evaluate and manage financial performance, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-automotive-industr#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Automotive Financial Management NACE Special Mon, 01 Oct 2018 05:00:00 +0000 APQC 303536 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-industrial-product <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span>&nbsp;in the industrial products industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-industrial-product" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-industrial-product#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Durable Goods Energy and Utility Financial Management Machinery Machinery Equipment NACE Special Mon, 01 Oct 2018 05:00:00 +0000 APQC 357837 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Insurance Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-insurance-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the insurance industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-insurance-industry" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-insurance-industry#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Insurance Mon, 01 Oct 2018 05:00:00 +0000 APQC 280705 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Distribution/Transportation Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-distributiontransp <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the distribution/transportation industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-distributiontransp" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-distributiontransp#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Distribution Financial Management NACE Special Transportation/Freight Carriers Mon, 01 Oct 2018 05:00:00 +0000 APQC 332498 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Media and Entertainment Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-media-and-entertai <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the media and entertainment industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-media-and-entertai" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-media-and-entertai#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Broadcasting/Radio/TV/Cable/Media Entertainment Financial Management Mon, 01 Oct 2018 05:00:00 +0000 APQC 357842 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Services Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-services-industry <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the services industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-services-industry" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-services-industry#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Legal Services Professional Services/Business Services Mon, 01 Oct 2018 05:00:00 +0000 APQC 357846 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Cross Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-cross-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicator (KPI)s for organizations across all industries.</p> <p>Metrics provided include:</p> <ul> <li>total cost to plan/budget/forecast,</li> <li>cycle time to complete the annual budget,</li> <li>personnel cost to evaluate and manage financial performance, and more.</li> </ul> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-cross-industry#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Mon, 01 Oct 2018 05:00:00 +0000 APQC 357860 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Petroleum/Chemicals Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-petroleumchemicals <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the petroleum/chemicals industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-petroleumchemicals" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-petroleumchemicals#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Chemicals Financial Management NACE Special Petroleum/Oil/Gas Mon, 01 Oct 2018 05:00:00 +0000 APQC 269344 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-pharmaceutical-ind <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">planning and management accounting</a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations in the pharmaceutical industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-pharmaceutical-ind" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-pharmaceutical-ind#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Biotechnology Engineering Financial Management Healthcare Instrumentation Medical Equipment Pharmaceutical Mon, 01 Oct 2018 05:00:00 +0000 APQC 278225 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Electronics Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-electronics-indu-0 <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the electronics industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-electronics-indu-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-electronics-indu-0#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Telecommunication Mon, 01 Oct 2018 05:00:00 +0000 APQC 378529 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-retail-and-wholesa <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the retail and wholesale industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-retail-and-wholesa" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-retail-and-wholesa#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Retail/Catalog/Mail Order Wholesale Distribution Mon, 01 Oct 2018 05:00:00 +0000 APQC 304854 at https://www.apqc.org Key Planning and Management Accounting Benchmarks at a Glance: Utility Industry https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-utility-industry <div class="product-body"><p><span style="font-family:georgia,serif; font-size:10pt">Prepared using data from APQC's Open Standards Benchmarking®&nbsp;in&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting"><span style="font-family:inherit,serif">planning and management accounting</span></a>, this table highlights planning and management accounting key performance indicators (KPIs)&nbsp;for organizations</span> in the utility industry.</p> <p>Metrics provided include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-utility-industry" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-planning-and-management-accounting-benchmarks-glance-utility-industry#comments Accounting Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.1 Perform planning and management accounting 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Energy and Utility Financial Management NACE Special Mon, 01 Oct 2018 05:00:00 +0000 APQC 332324 at https://www.apqc.org Benchmarking and Improving Your Credit and Collections Processes (Slides) https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-your-credit-and-collections-processes-slides <div class="product-body"><p>From a September 2018 webinar, Rachele Collins, Ph.D., APQC Principle Research Lead, and Steve Player, Senior Research Fellow, discuss&nbsp;the key performance indicators (KPIs) for the credit and collections processes, the&nbsp;practices that drive them, and how to improve your credit and collections performance in terms of KPIs and drivers of success.</p> <p>Topics covered in this webinar include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-your-credit-and-collections-processes-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-your-credit-and-collections-processes-slides#comments Collections Credit and Collections Credit Management Finance and Accounting Presentations 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer 8.2.4 Manage and process collections Print Financial Management Fri, 28 Sep 2018 18:15:58 +0000 APQC 433826 at https://www.apqc.org Benchmarking and Improving Your Credit and Collections Processes (Webinar) https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-your-credit-and-collections-processes-webinar <div class="product-body"><p>From a September 2018 webinar, Rachele Collins, Ph.D., APQC Principle Research Lead, and Steve Player, Senior Research Fellow, discuss&nbsp;the key performance indicators (KPIs) for the credit and collections processes, the&nbsp;practices that drive them, and how to improve your credit and collections performance in terms of KPIs and drivers of success.</p> <p>Topics covered in this webinar include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-your-credit-and-collections-processes-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-your-credit-and-collections-processes-webinar#comments Collections Credit and Collections Credit Management Finance and Accounting Presentations 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer 8.2.4 Manage and process collections Video Financial Management Fri, 28 Sep 2018 18:06:21 +0000 APQC 433825 at https://www.apqc.org Promoting Knowledge Management and Making It Stick: Survey Summary https://www.apqc.org/knowledge-base/documents/promoting-knowledge-management-and-making-it-stick-survey-summary <div class="product-body"><p>If you want your organization to derive value from knowledge management, you need an effective strategy to motivate knowledge collection, sharing, and reuse across the workforce. This data report describes the&nbsp; engagement challenges KM leaders face and what they do to raise employees’ awareness of KM, train them on KM tools and approaches, facilitate and prompt their participation, overcome barriers, and reward outstanding contributions. It is based on a survey of 374 KM professionals conducted in summer 2018.</p> </div> https://www.apqc.org/knowledge-base/documents/promoting-knowledge-management-and-making-it-stick-survey-summary#comments KM Change Management KM Communication Knowledge Management Benchmarks and Metrics 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Knowledge Management Fri, 28 Sep 2018 14:43:15 +0000 APQC 433806 at https://www.apqc.org APQC's Knowledge SWOT Analysis https://www.apqc.org/knowledge-base/documents/apqcs-knowledge-swot-analysis <div class="product-body"><p>Knowledge SWOT (strengths, weaknesses, opportunities, threats) analysis is a technique for identifying critical knowledge and planning the knowledge management strategy. This document includes APQC’s template for knowledge SWOT analysis along with instructions for performing knowledge SWOT analysis in your organization.</p> </div> https://www.apqc.org/knowledge-base/documents/apqcs-knowledge-swot-analysis#comments KM Objectives Knowledge Management Tools and Templates 12.5.2.1 Assess maturity of existing KM initiatives 12.5.2.3 Identify gaps and needs Print Knowledge Management Design Knowledge Flow Process Frameworks, Tools, and Templates Wed, 26 Sep 2018 23:26:08 +0000 APQC 433686 at https://www.apqc.org Exploring Sam's Club Analytics (Webinar) https://www.apqc.org/knowledge-base/documents/exploring-sams-club-analytics-webinar <div class="product-body"><p>From a September 2018 webinar, Sam’s Club has provided exceptional wholesale value for 35 years, on major appliances, mattresses, business and office supplies, and more. Sam’s Club has also combined leading analytical best practices and resources from Walmart Inc. with a unique approach to build its own supply chain analytics team.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/exploring-sams-club-analytics-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/exploring-sams-club-analytics-webinar#comments Logistics Logistics Analytics Procurement Supplier Partnerships Supply Chain Analytics Supply Chain Management Presentations 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.1.2.5 Monitor activity against forecast and revise forecast 4.1.5 Plan distribution requirements 4.1.6 Establish distribution planning constraints 4.1.7 Review distribution planning policies 4.1.8 Assess distribution planning performance 4.1.8.1 Establish appropriate performance indicators (metrics) 4.1.8.3 Calculate performance measures 4.1.8.4 Identify performance trends 4.1.8.6 Prepare appropriate reports 4.5 Manage logistics and warehousing Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wholesale Distribution Wed, 26 Sep 2018 19:38:03 +0000 Mohamed Boudhoum 433671 at https://www.apqc.org Exploring Sam's Club Analytics (Slides) https://www.apqc.org/knowledge-base/documents/exploring-sams-club-analytics-slides <div class="product-body"><p>From a September 2018 webinar, Sam’s Club has provided exceptional wholesale value for 35 years, on major appliances, mattresses, business and office supplies, and more. Sam’s Club has also combined leading analytical best practices and resources from Walmart Inc. with a unique approach to build its own supply chain analytics team.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/exploring-sams-club-analytics-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/exploring-sams-club-analytics-slides#comments Logistics Logistics Analytics Procurement Supplier Partnerships Supply Chain Analytics Supply Chain Management Presentations 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.1.2.5 Monitor activity against forecast and revise forecast 4.1.5 Plan distribution requirements 4.1.6 Establish distribution planning constraints 4.1.7 Review distribution planning policies 4.1.8 Assess distribution planning performance 4.1.8.1 Establish appropriate performance indicators (metrics) 4.1.8.3 Calculate performance measures 4.1.8.4 Identify performance trends 4.1.8.6 Prepare appropriate reports 4.5 Manage logistics and warehousing Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wholesale Distribution Wed, 26 Sep 2018 19:36:48 +0000 Mohamed Boudhoum 433670 at https://www.apqc.org Introduction to Flexible Project Management https://www.apqc.org/knowledge-base/documents/introduction-flexible-project-management <div class="product-body"><p>Today’s project and process management professionals need a bigger, better, and more flexible toolkit to keep up with the pace of change. And executives need a basic understanding of newer project management methodologies, so they can empower project teams to deploy them.</p> <p>In this whitepaper, you will learn about three flexible project management approaches—Agile, the Scaled Agile Framework® (SAFe®), and Lean Startup—and how to apply them at your own organization.</p> </div> https://www.apqc.org/knowledge-base/documents/introduction-flexible-project-management#comments Continuous Improvement Lean Organizational Improvement Process Process and Performance Management Project Management Project Management Articles and White Papers 12.1.5 Improve processes 12.2 Manage portfolio, program, and project 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 25 Sep 2018 21:36:16 +0000 APQC 433579 at https://www.apqc.org Micro-fulfillment Quick Poll Summary Report https://www.apqc.org/knowledge-base/documents/micro-fulfillment-quick-poll-summary-report <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 116 people about the use and planned adoption of micro-fulfillment in April 2018. Micro-fulfillment refers to enabling faster last-mile delivery by bringing warehousing closer to the end consumer by allowing people to turn their personal garages and other spaces into company storage space. This survey summary report reports all the basic findings from the survey.</p> </div> https://www.apqc.org/knowledge-base/documents/micro-fulfillment-quick-poll-summary-report#comments Distribution Inbound Material Flow Inventory Management Logistics Shipping & Receiving Supply Chain Management Warehousing Benchmarks and Metrics 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.1 Define logistics strategy 4.5.1.2 Design logistics network 4.5.2 Plan and manage inbound material flow 4.5.3 Operate warehousing 4.5.3.1 Track inventory deployment 4.5.3.2 Receive, inspect, and store inbound deliveries 4.5.3.6 Track third-party logistics storage and shipping performance Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 25 Sep 2018 16:01:18 +0000 APQC 433549 at https://www.apqc.org Continuous Improvement in Supply Chain: 2018 Current State (Infographic) https://www.apqc.org/knowledge-base/documents/continuous-improvement-supply-chain-2018-current-state-infographic <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 132 supply chain professionals about the use and adoption of continuous improvement in August 2018. Continuous Improvement refers to the ongoing improvement of business processes in terms of outcomes such as quality, cost, and/or cycle time. Some examples of continuous improvement methods are Lean, Six Sigma, Total Quality Management, Value Stream Mapping, Plan Do Check Act (PDCA), and many more.</p> </div> https://www.apqc.org/knowledge-base/documents/continuous-improvement-supply-chain-2018-current-state-infographic#comments Manufacturing Supply Chain Management Infographics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.2 Produce product Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 25 Sep 2018 14:58:26 +0000 APQC 433540 at https://www.apqc.org Modernizing AR: Automation and Customer Engagement https://www.apqc.org/knowledge-base/documents/modernizing-ar-automation-and-customer-engagement <div class="product-body"><p>In a recent Treasury Webinars session, Ernie Humphrey, The CEO of 360 Thought Leadership Consulting, described how automation and the resulting analytics can help AR professionals to better communicate with and engage customers—a key goal for many CFOs. This article summarizes Humphrey’s advice on how to identify opportunities for AR automation, how to improve customer relationships through automation, and probable benefits from which to build a business case for AR automation investments.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/modernizing-ar-automation-and-customer-engagement#comments Accounts Receivable Finance and Accounting Best Practices and Business Drivers 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.3 Process accounts receivable (AR) Print Financial Management Tue, 25 Sep 2018 14:06:52 +0000 Ernie Humphrey 433528 at https://www.apqc.org The Number of Learning Days per Employee https://www.apqc.org/knowledge-base/documents/number-learning-days-employee <div class="product-body"><p>In the finance world, on-the-job learning never ends. Giving your team hands-on training and stretch assignments are excellent ways to help them grow in their careers, but they don’t take the place of formal learning programs that give them the tools they need to take the finance organization to the next level. This article focuses on the number of learning days that organizations provide to each employee, as reported to APQC’s Open Standards Benchmarking® database.</p> </div> https://www.apqc.org/knowledge-base/documents/number-learning-days-employee#comments Employee Training & Development Finance and Accounting Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 24 Sep 2018 19:45:57 +0000 Perry D. Wiggins 433451 at https://www.apqc.org Building a Best-in-Class Finance Function: Cargill Inc. Case Study https://www.apqc.org/knowledge-base/documents/building-best-class-finance-function-cargill-inc-case-study <div class="product-body"><p>Prompted by a major reorganization at this multi-industry company, the finance function at Cargill centralized its operations to leverage a process focus. This case study describes how the function redesigned its service model in terms of people, processes, data, and technology. The effort has produced a global focus on the continuous improvement of end-to-end finance processes.</p> </div> https://www.apqc.org/knowledge-base/documents/building-best-class-finance-function-cargill-inc-case-study#comments Accounts Receivable Credit and Collections Finance and Accounting Case Studies 8.2 Perform revenue accounting 8.2.1 Process customer credit 8.2.3 Process accounts receivable (AR) Print Agriculture Financial Management Food/Beverage/Restaurant Mon, 24 Sep 2018 14:32:43 +0000 APQC 433433 at https://www.apqc.org Invoicing and Accounts Receivable Blueprint Executive Summary https://www.apqc.org/knowledge-base/documents/invoicing-and-accounts-receivable-blueprint-executive-summary <div class="product-body"><p>APQC's Blueprint for Success: Invoicing and Accounts Receivable can help organizations looking to achieve best-practice performance levels in invoicing and AR. This article provides an overview of the full report and a preview of key benchmarks and findings from the analysis. <a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-invoicing-and-accounts-receivable">Click here for the full report</a>.</p> </div> https://www.apqc.org/knowledge-base/documents/invoicing-and-accounts-receivable-blueprint-executive-summary#comments Accounts Receivable Finance and Accounting Invoicing Articles and White Papers 8.2 Perform revenue accounting 8.2.2 Invoice customer 8.2.3 Process accounts receivable (AR) Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 21 Sep 2018 21:35:58 +0000 APQC 433344 at https://www.apqc.org Identifying and Prioritizing Critical Knowledge at Kraft Foods https://www.apqc.org/knowledge-base/documents/identifying-and-prioritizing-critical-knowledge-kraft-foods <div class="product-body"><p>This short case study describes the process Kraft Foods used to identify areas of critical technical knowledge that it needed to prioritize for capture and transfer.</p> </div> https://www.apqc.org/knowledge-base/documents/identifying-and-prioritizing-critical-knowledge-kraft-foods#comments Knowledge Management Knowledge Mapping and Flow Case Studies 12.5.2.3 Identify gaps and needs Print Consumer Products/Packaged Goods Food/Beverage/Restaurant Knowledge Management Frameworks, Tools, and Templates Fri, 21 Sep 2018 18:05:46 +0000 APQC 305751 at https://www.apqc.org APQC's Knowledge Flow Process Framework https://www.apqc.org/knowledge-base/documents/apqcs-knowledge-flow-process-framework <div class="product-body"><p>APQC’s Knowledge Flow Process is a&nbsp;vehicle to think about how knowledge flows through organizations. It describes a seven-step cycle through which knowledge is created, identified, collected, reviewed, shared, accessed, and used. This framework takes a closer look at each step of the Knowledge Flow Process, offering definitions, improvement ideas, recommended approaches and enablers, and advice to avoid common pitfalls.</p> </div> https://www.apqc.org/knowledge-base/documents/apqcs-knowledge-flow-process-framework#comments KM Tools and Approaches Knowledge Management Knowledge Mapping and Flow Tools and Templates 12.5.1.6 Develop core KM methodologies 12.5.2.4 Enhance/Modify existing KM approaches Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Design Knowledge Flow Process Frameworks, Tools, and Templates Fri, 21 Sep 2018 16:48:34 +0000 APQC 277408 at https://www.apqc.org Improving the Flow of Organizational Knowledge (Community Call) https://www.apqc.org/knowledge-base/documents/improving-flow-organizational-knowledge-community-call <div class="product-body"><p>In this webinar, APQC Principal Research Lead Lauren Trees explains how to enhance the flow of knowledge through your organization, including how knowledge is created, identified, collected, reviewed, shared, accessed, and used. She shares best practices for each step in APQC’s Knowledge Flow Process and tactical improvements that can help you extract the most value from your organization’s collective information and expertise.</p> </div> https://www.apqc.org/knowledge-base/documents/improving-flow-organizational-knowledge-community-call#comments Knowledge Management Knowledge Mapping and Flow Presentations 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Design Knowledge Flow Process Best Practices Fri, 21 Sep 2018 15:23:28 +0000 Lauren Trees 433312 at https://www.apqc.org Improving the Flow of Organizational Knowledge (Slides) https://www.apqc.org/knowledge-base/documents/improving-flow-organizational-knowledge-slides <div class="product-body"><p>In this presentation, APQC Principal Research Lead Lauren Trees explains how to enhance the flow of knowledge through your organization, including how knowledge is created, identified, collected, reviewed, shared, accessed, and used. She shares best practices for each step in APQC’s Knowledge Flow Process and tactical improvements that can help you extract the most value from your organization’s collective information and expertise.</p> </div> https://www.apqc.org/knowledge-base/documents/improving-flow-organizational-knowledge-slides#comments Knowledge Management Knowledge Mapping and Flow Presentations 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Design Knowledge Flow Process Best Practices Fri, 21 Sep 2018 15:18:23 +0000 Lauren Trees 433309 at https://www.apqc.org Blueprint for Success: Invoicing and Accounts Receivable https://www.apqc.org/knowledge-base/documents/blueprint-success-invoicing-and-accounts-receivable <div class="product-body"><p>Use this report as a starting point to help you improve your invoicing and Accounts Receivable (AR) processes. The report includes:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-invoicing-and-accounts-receivable" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/blueprint-success-invoicing-and-accounts-receivable#comments Accounts Receivable Finance and Accounting Invoicing Reports and Books 8.2 Perform revenue accounting 8.2.2 Invoice customer 8.2.3 Process accounts receivable (AR) Print Financial Management Fri, 21 Sep 2018 15:18:09 +0000 APQC 433308 at https://www.apqc.org Simple Solutions for Managing Multiple Sources of Data (Q&A Summary) https://www.apqc.org/knowledge-base/documents/simple-solutions-managing-multiple-sources-data-qa-summary <div class="product-body"><p>On August 28, 2018, Kevin De Pree led a webinar that addressed how to identify reporting and forecasting weaknesses, consolidate reports across the business for better visibility, and transform business data into actionable intelligence using Microsoft PowerBI and Office 365.</p> <p>This article summarizes the question-and-answer portion of the webinar with Kevin De Pree and moderator Holly Lyke-Ho-Gland, APQC principal research lead for process and performance management.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/simple-solutions-managing-multiple-sources-data-qa-summary#comments Data Management Measurement Organizational Performance Analytics Process and Performance Management Articles and White Papers 12.1.4 Manage process performance 12.1.4.3 Measure and report process performance 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 20 Sep 2018 23:18:41 +0000 APQC 433267 at https://www.apqc.org How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts (Slides) https://www.apqc.org/knowledge-base/documents/how-ups-empowers-employees-conduct-their-own-process-improvement-efforts-sl <div class="product-body"><p>From a September 2018 APQC webinar, UPS has been on a multi-year journey to elevate process work by equipping employees with process skillsets. As part of this journey, UPS developed a role-based, modularized learning curriculum customized for employees with various levels of process proficiency. The curriculum is grounded in Lean Six Sigma principles, tools, and techniques (specific to UPS) and is delivered using language that makes the business process management/improvement disciple less intimidating for employees.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-ups-empowers-employees-conduct-their-own-process-improvement-efforts-sl" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-ups-empowers-employees-conduct-their-own-process-improvement-efforts-sl#comments e-Learning/Technology-based Training Employee Satisfaction and Engagement Organizational Improvement Process Process and Performance Management Process Improvement Quality Training Programs Presentations 12.1.4.1 Provide process training 12.1.5 Improve processes 12.4 Manage change 12.4.2 Design the change 12.4.2.3 Develop training plan 12.4.2.6 Establish change adoption metrics 6.3.5 Develop and train employees 12.0 Develop and Manage Business Capabilities Print Distribution Financial Management Human Capital Management Knowledge Management Supply Chain Management Transportation/Freight Carriers Thu, 20 Sep 2018 22:34:50 +0000 Christa Bol 433265 at https://www.apqc.org How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts (Webinar) https://www.apqc.org/knowledge-base/documents/how-ups-empowers-employees-conduct-their-own-process-improvement-efforts-we <div class="product-body"><p>From a September 2018 APQC webinar, UPS has been on a multi-year journey to elevate process work by equipping employees with process skillsets. As part of this journey, UPS developed a role-based, modularized learning curriculum customized for employees with various levels of process proficiency. The curriculum is grounded in Lean Six Sigma principles, tools, and techniques (specific to UPS) and is delivered using language that makes the business process management/improvement disciple less intimidating for employees.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-ups-empowers-employees-conduct-their-own-process-improvement-efforts-we" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-ups-empowers-employees-conduct-their-own-process-improvement-efforts-we#comments e-Learning/Technology-based Training Employee Satisfaction and Engagement Organizational Improvement Process Process and Performance Management Process Improvement Quality Training Programs Presentations 12.1.4.1 Provide process training 12.1.5 Improve processes 12.4 Manage change 12.4.2 Design the change 12.4.2.3 Develop training plan 12.4.2.6 Establish change adoption metrics 6.3.5 Develop and train employees 12.0 Develop and Manage Business Capabilities Video Distribution Financial Management Human Capital Management Knowledge Management Supply Chain Management Transportation/Freight Carriers Thu, 20 Sep 2018 22:27:42 +0000 Christa Bol 433263 at https://www.apqc.org A Journey Toward Excellence (Slides) https://www.apqc.org/knowledge-base/documents/journey-toward-excellence-slides <div class="product-body"><p>From a September 2018 APQC webinar with San Bernardino City Unified School District (SBCUSD) Deputy Superintendent, Dr. Harold Vollkommer shares the district’s journey toward process and performance management excellence. Harold shares his successes and setbacks experienced as he implemented process frameworks into the organization.</p> <p>Hear Harold share about:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/journey-toward-excellence-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/journey-toward-excellence-slides#comments Central Office/Operations Education K16 Innovations Operational Performance Planning Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 20 Sep 2018 14:57:28 +0000 Dr. Harold Vollkommer 433216 at https://www.apqc.org A Journey Toward Excellence (Webinar) https://www.apqc.org/knowledge-base/documents/journey-toward-excellence-webinar <div class="product-body"><p>From a September 2018 APQC webinar with San Bernardino City Unified School District (SBCUSD) Deputy Superintendent, Dr. Harold Vollkommer shares the district’s journey toward process and performance management excellence. Harold shares his successes and setbacks experienced as he implemented process frameworks into the organization.</p> <p>Hear Harold share about:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/journey-toward-excellence-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/journey-toward-excellence-webinar#comments Central Office/Operations Education K16 Innovations Operational Performance Planning Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 20 Sep 2018 14:55:21 +0000 Dr. Harold Vollkommer 433215 at https://www.apqc.org Understanding The Benefits of RPA for Finance https://www.apqc.org/knowledge-base/documents/understanding-benefits-rpa-finance <div class="product-body"><p>Holly Lyke-Ho-Gland and Michael Sims from APQC participated in a recent CFO panel discussion, “What CFOs need to know about Robotic Process Automation.” Lyke-Ho-Gland and Sims discussed some common definitions of RPA, outlined the reasons why RPA is attracting attention from finance leaders, noted some common challenges associated with RPA adoption, and reflected on the future of RPA.</p> </div> https://www.apqc.org/knowledge-base/documents/understanding-benefits-rpa-finance#comments Finance and Accounting Process Process Improvement Process Reengineering Articles and White Papers 12.1 Manage business processes 12.1.3 Define processes 12.1.5 Improve processes 12.1.5.1 Identify and select improvement opportunities 8.0 Manage Financial Resources 12.0 Develop and Manage Business Capabilities Print Financial Management Thu, 20 Sep 2018 14:07:35 +0000 APQC 433209 at https://www.apqc.org How to Keep Top Talent and Customers https://www.apqc.org/knowledge-base/documents/how-keep-top-talent-and-customers <div class="product-body"><p>Employees are quitting their jobs in the largest numbers seen since 2001. As part of APQC’s human capital management webinar series, author and engagement strategist Lisa Ryan spoke about the pressing need for employers to strengthen the emotional connection between their organization and top talent. This article is a summary of the presentation.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-keep-top-talent-and-customers" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-keep-top-talent-and-customers#comments Culture Customer Retention Customer Satisfaction Employee Communication Employee Satisfaction and Engagement Human Capital Management Motivation Recognition and Rewards Programs Articles and White Papers 6.0 Develop and Manage Human Capital Print Human Capital Management Wed, 19 Sep 2018 22:30:03 +0000 APQC 433147 at https://www.apqc.org Moving to HR Global Operations at Ericsson https://www.apqc.org/knowledge-base/documents/moving-hr-global-operations-ericsson <div class="product-body"><p>Ericsson, a Swedish multinational telecom company, has received multiple awards and achieved the highest level of maturity certification for its HR shared services operations. In this article, learn how Ericsson successfully navigated the transition from regional to global HR shared services delivery. Find out the many benefits that this change brought to HR staff and customers.</p> </div> https://www.apqc.org/knowledge-base/documents/moving-hr-global-operations-ericsson#comments Change Management Human Capital Management Operational and Process Innovation Shared Services Articles and White Papers 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.4 Reward and retain employees 6.4.2 Manage and administer benefits 6.4.2.1 Deliver employee benefits program Print Human Capital Management Telecommunication Wed, 19 Sep 2018 22:14:35 +0000 APQC 433146 at https://www.apqc.org Using Knowledge: Step Seven in APQC’s Knowledge Flow Process https://www.apqc.org/knowledge-base/documents/using-knowledge-step-seven-apqc-s-knowledge-flow-process <div class="product-body"><p>If you want knowledge to flow seamlessly through your organization, you have to look at every activity and handoff in sequence to pinpoint potential hitches and bottlenecks. APQC’s Knowledge Flow Process helps you achieve this by outlining a continuous cycle through which knowledge is created, identified, captured, reviewed, shared, accessed, and used. This article describes best practices associated with knowledge use, the seventh and final step in the Knowledge Flow Process.</p> </div> https://www.apqc.org/knowledge-base/documents/using-knowledge-step-seven-apqc-s-knowledge-flow-process#comments Content Management KM Tools and Approaches Knowledge Management Knowledge Mapping and Flow Best Practices and Business Drivers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Knowledge Management NACE Special Design Knowledge Flow Process Best Practices Wed, 19 Sep 2018 00:30:57 +0000 APQC 278294 at https://www.apqc.org Accessing Knowledge: Step Six in APQC’s Knowledge Flow Process https://www.apqc.org/knowledge-base/documents/accessing-knowledge-step-six-apqc-s-knowledge-flow-process <div class="product-body"><p>If you want knowledge to flow seamlessly through your organization, you have to look at every activity and handoff in sequence to pinpoint potential hitches and bottlenecks. APQC’s Knowledge Flow Process helps you achieve this by outlining a continuous cycle through which knowledge is created, identified, captured, reviewed, shared, accessed, and used. This article describes best practices associated with knowledge access, the sixth of seven steps in the Knowledge Flow Process.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/accessing-knowledge-step-six-apqc-s-knowledge-flow-process#comments Content Management Knowledge Management Knowledge Mapping and Flow Best Practices and Business Drivers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Knowledge Management NACE Special Design Knowledge Flow Process Best Practices Wed, 19 Sep 2018 00:30:47 +0000 APQC 278293 at https://www.apqc.org Sharing Knowledge: Step Five in APQC’s Knowledge Flow Process https://www.apqc.org/knowledge-base/documents/sharing-knowledge-step-five-apqc-s-knowledge-flow-process <div class="product-body"><p>If you want knowledge to flow seamlessly through your organization, you have to look at every activity and handoff in sequence to pinpoint potential hitches and bottlenecks. APQC’s Knowledge Flow Process helps you achieve this by outlining a continuous cycle through which knowledge is created, identified, captured, reviewed, shared, accessed, and used. This article describes best practices associated with knowledge sharing, the fifth of seven steps in the Knowledge Flow Process.</p> </div> https://www.apqc.org/knowledge-base/documents/sharing-knowledge-step-five-apqc-s-knowledge-flow-process#comments KM Tools and Approaches Knowledge Management Knowledge Mapping and Flow Best Practices and Business Drivers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Knowledge Management NACE Special Design Knowledge Flow Process Best Practices Wed, 19 Sep 2018 00:30:36 +0000 APQC 278292 at https://www.apqc.org Reviewing Knowledge: Step Four in APQC’s Knowledge Flow Process https://www.apqc.org/knowledge-base/documents/reviewing-knowledge-step-four-apqc-s-knowledge-flow-process <div class="product-body"><p>If you want knowledge to flow seamlessly through your organization, you have to look at every activity and handoff in sequence to pinpoint potential hitches and bottlenecks. APQC’s Knowledge Flow Process helps you achieve this by outlining a continuous cycle through which knowledge is created, identified, captured, reviewed, shared, accessed, and used. This article describes best practices associated with knowledge review, the fourth of seven steps in the Knowledge Flow Process.</p> </div> https://www.apqc.org/knowledge-base/documents/reviewing-knowledge-step-four-apqc-s-knowledge-flow-process#comments Content Management Knowledge Management Knowledge Mapping and Flow Best Practices and Business Drivers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Knowledge Management NACE Special Design Knowledge Flow Process Best Practices Wed, 19 Sep 2018 00:28:47 +0000 APQC 278291 at https://www.apqc.org Collecting Knowledge: Step Three in APQC’s Knowledge Flow Process https://www.apqc.org/knowledge-base/documents/collecting-knowledge-step-three-apqc-s-knowledge-flow-process <div class="product-body"><p>If you want knowledge to flow seamlessly through your organization, you have to look at every activity and handoff in sequence to pinpoint potential hitches and bottlenecks. APQC’s Knowledge Flow Process helps you achieve this by outlining a continuous cycle through which knowledge is created, identified, captured, reviewed, shared, accessed, and used. This article describes best practices associated with knowledge collection, the third of seven steps in the Knowledge Flow Process.</p> </div> https://www.apqc.org/knowledge-base/documents/collecting-knowledge-step-three-apqc-s-knowledge-flow-process#comments Content Management Knowledge Management Knowledge Mapping and Flow Best Practices and Business Drivers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Knowledge Management NACE Special Design Knowledge Flow Process Best Practices Wed, 19 Sep 2018 00:23:33 +0000 APQC 278290 at https://www.apqc.org Sourcing Considerations Checklist: Approved Provider Model https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-approved-provider-model <div class="product-body"><p>Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Approved Provider sourcing business model, here is an easy-to-use checklist to ensure you are not forgetting any major decision points that need to be made as you work through your sourcing initiative. Prior to using this checklist, APQC suggests you <a href="https://www.apqc.org/knowledge-base/documents/consider-best-strategic-sourcing-model-your-business">select the appropriate business model</a> for your business or situation.</p> </div> https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-approved-provider-model#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Tools and Templates 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Supply Chain Management Tue, 18 Sep 2018 22:54:13 +0000 APQC 433009 at https://www.apqc.org Sourcing Considerations Checklist: Basic Provider Model https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-basic-provider-model <div class="product-body"><p>Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Basic Provider sourcing business model, here is an easy-to-use checklist to ensure you are not forgetting any major decision points that need to be made as you work through your sourcing initiative. Prior to using this checklist, APQC suggests you <a href="https://www.apqc.org/knowledge-base/documents/consider-best-strategic-sourcing-model-your-business">select the appropriate business model</a> for your business or situation.</p> </div> https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-basic-provider-model#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Tools and Templates 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Supply Chain Management Tue, 18 Sep 2018 19:52:04 +0000 APQC 433001 at https://www.apqc.org Applying Design Thinking: Genpact Case Study https://www.apqc.org/knowledge-base/documents/applying-design-thinking-genpact-case-study <div class="product-body"><p>Genpact has over two decades of experience using Lean Six Sigma to help its clients optimize their business processes and drive its own continuous improvement. But as the digital transformation movement began to increase momentum, Genpact recognized it needed more than traditional process improvement methodologies to meet its needs.&nbsp;</p> <p>This case study explores Genpact’s efforts to disseminate and internalize design thinking throughout the organization and integrate it with its process improvement and change methodologies.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/applying-design-thinking-genpact-case-study#comments Change Management Continuous Improvement Culture Employee Training & Development Lean Onboarding/new hire orientation Process Process and Performance Management Process Improvement Recruiting and Staffing Case Studies 6.5.2 Manage separation 6.0 Develop and Manage Human Capital 12.1.5 Improve processes 12.3 Manage quality 12.4 Manage change 12.4.2 Design the change 6.2.5 Manage new hire/re-hire 6.3.5 Develop and train employees 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 18 Sep 2018 16:28:09 +0000 APQC 432973 at https://www.apqc.org Sourcing Considerations Checklist: Shared Services Model https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-shared-services-model <div class="product-body"><p>Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Shared Services sourcing business model, here is an easy-to-use checklist to ensure you are not forgetting any major decision points that need to be made as you work through your sourcing initiative. Prior to using this checklist, APQC suggests you <a href="https://www.apqc.org/knowledge-base/documents/consider-best-strategic-sourcing-model-your-business">select the appropriate business model</a> for your business or situation.</p> </div> https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-shared-services-model#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Tools and Templates 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Supply Chain Management Tue, 18 Sep 2018 05:00:00 +0000 APQC 433073 at https://www.apqc.org Sourcing Considerations Checklist: Vested Model https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-vested-model <div class="product-body"><p>Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Vested sourcing business model, here is an easy-to-use checklist to ensure you are not forgetting any major decision points that need to be made as you work through your sourcing initiative. Prior to using this checklist, APQC suggests you <a href="https://www.apqc.org/knowledge-base/documents/consider-best-strategic-sourcing-model-your-business">select the appropriate business model</a> for your business or situation.</p> </div> https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-vested-model#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Tools and Templates 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Supply Chain Management Tue, 18 Sep 2018 05:00:00 +0000 APQC 433075 at https://www.apqc.org Creating Knowledge: Step One in APQC’s Knowledge Flow Process https://www.apqc.org/knowledge-base/documents/creating-knowledge-step-one-apqc-s-knowledge-flow-process <div class="product-body"><p>If you want knowledge to flow seamlessly through your organization, you have to look at every activity and handoff in sequence to pinpoint potential hitches and bottlenecks. APQC’s Knowledge Flow Process helps you achieve this by outlining a continuous cycle through which knowledge is created, identified, captured, reviewed, shared, accessed, and used. This article describes best practices associated with knowledge creation, the first of seven steps in the Knowledge Flow Process.</p> </div> https://www.apqc.org/knowledge-base/documents/creating-knowledge-step-one-apqc-s-knowledge-flow-process#comments Collaboration Platforms and Approaches Creativity Knowledge Management Best Practices and Business Drivers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Knowledge Management NACE Special Design Knowledge Flow Process Best Practices Tue, 18 Sep 2018 05:00:00 +0000 APQC 278288 at https://www.apqc.org Identifying Knowledge: Step Two in APQC’s Knowledge Flow Process https://www.apqc.org/knowledge-base/documents/identifying-knowledge-step-two-apqc-s-knowledge-flow-process <div class="product-body"><p>If you want knowledge to flow seamlessly through your organization, you have to look at every activity and handoff in sequence to pinpoint potential hitches and bottlenecks. APQC’s Knowledge Flow Process helps you achieve this by outlining a continuous cycle through which knowledge is created, identified, captured, reviewed, shared, accessed, and used. This article describes best practices associated with knowledge identification, the second of seven steps in the Knowledge Flow Process.</p> </div> https://www.apqc.org/knowledge-base/documents/identifying-knowledge-step-two-apqc-s-knowledge-flow-process#comments Knowledge Management Knowledge Mapping and Flow Best Practices and Business Drivers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Knowledge Management NACE Special Design Knowledge Flow Process Identify Critical Knowledge Best Practices Tue, 18 Sep 2018 05:00:00 +0000 APQC 278289 at https://www.apqc.org Sourcing Considerations Checklist: Equity Partnership Model https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-equity-partnership-model <div class="product-body"><p>Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Equity Partnership business model, here is an easy-to-use checklist to ensure you are not forgetting any major decision points that need to be made as you work through your sourcing initiative. Prior to using this checklist, APQC suggests you <a href="https://www.apqc.org/knowledge-base/documents/consider-best-strategic-sourcing-model-your-business">select the appropriate business model</a> for your business or situation.</p> </div> https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-equity-partnership-model#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Tools and Templates 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Supply Chain Management Tue, 18 Sep 2018 05:00:00 +0000 APQC 433068 at https://www.apqc.org Sourcing Considerations Checklist: Performance-Based/Managed Services Model https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-performance-basedmanaged-services-model <div class="product-body"><p>Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Performance-based/Managed Services&nbsp;sourcing business model, here is an easy-to-use checklist to ensure you are not forgetting any major decision points that need to be made as you work through your sourcing initiative. Prior to using this checklist, APQC suggests you <a href="https://www.apqc.org/knowledge-base/documents/consider-best-strategic-sourcing-model-your-business">select the appropriate business model</a> for your business or situation.</p> </div> https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-performance-basedmanaged-services-model#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Tools and Templates 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Supply Chain Management Tue, 18 Sep 2018 05:00:00 +0000 APQC 433069 at https://www.apqc.org Sourcing Considerations Checklist: Preferred Provider Model https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-preferred-provider-model <div class="product-body"><p>Next-generation supplier relationship management embraces a continuum of sourcing business models. For the Preferred Provider sourcing business model, here is an easy-to-use checklist to ensure you are not forgetting any major decision points that need to be made as you work through your sourcing initiative. Prior to using this checklist, APQC suggests you <a href="https://www.apqc.org/knowledge-base/documents/consider-best-strategic-sourcing-model-your-business">select the appropriate business model</a> for your business or situation.</p> </div> https://www.apqc.org/knowledge-base/documents/sourcing-considerations-checklist-preferred-provider-model#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Tools and Templates 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Supply Chain Management Tue, 18 Sep 2018 05:00:00 +0000 APQC 433071 at https://www.apqc.org Sales Order Automation and the Supply Chain (Infographic) https://www.apqc.org/knowledge-base/documents/sales-order-automation-and-supply-chain-infographic <div class="product-body"><p>APQC has found that sales order automation helps organizations eliminate data entry errors that can lead to inaccurate orders and shipping delays. Whether they use an internally or externally developed sales order system, organizations embracing automation can achieve superior performance over those still using manual processes.</p> </div> https://www.apqc.org/knowledge-base/documents/sales-order-automation-and-supply-chain-infographic#comments Automation Order Management Supply Chain Management Infographics 4.0 Deliver Products and Services 4.4 Deliver service to customer 4.4.1 Confirm specific service requirements for individual customer 4.4.1.2 Create customer profile 4.4.3.3 Manage order fulfillment progress Print Supply Chain Management Mon, 17 Sep 2018 15:16:14 +0000 APQC 432856 at https://www.apqc.org Implement Distribution Requirements Planning to Improve Logistics Performance https://www.apqc.org/knowledge-base/documents/implement-distribution-requirements-planning-improve-logistics-performance <div class="product-body"><p>Distribution requirements planning (DRP) software supports distribution and transportation by pinpointing ideal locations and quantities of inventory/materials to best meet demand. Read this performance driver from APQC’s <a href="https://www.apqc.org/knowledge-base/collections/blueprint-success-logistics-collection">Blueprint for Success: Logistics</a>.</p> </div> https://www.apqc.org/knowledge-base/documents/implement-distribution-requirements-planning-improve-logistics-performance#comments Distribution Fleet Management Inbound Material Flow Inventory Management Logistics Materials Management Outbound Transportation Shipping & Receiving Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.1.2 Design logistics network 4.5.1.5 Optimize transportation schedules and costs 4.5.2 Plan and manage inbound material flow 4.5.3 Operate warehousing 4.5.3.1 Track inventory deployment Print Supply Chain Management Mon, 17 Sep 2018 14:44:23 +0000 APQC 432854 at https://www.apqc.org