APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en Buidling a Better Supply Chain: Digital Strategy for the Port of Antwerp https://www.apqc.org/knowledge-base/documents/buidling-better-supply-chain-digital-strategy-port-antwerp <div class="product-body"><p>For organizations operating in traditional industries, new digital initiatives can feel like a risky proposition. The Port of Antwerp is one organization that has real-world experience with successfully managing a digital transition. Erwin Verstraelen, Chief Digital Information Officer (CDIO) at the Port of Antwerp Authority, and Filip Vandenbussche, Port of Antwerp Representative based in Houston, discussed the port’s digital initiatives with APQC.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/buidling-better-supply-chain-digital-strategy-port-antwerp" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/buidling-better-supply-chain-digital-strategy-port-antwerp#comments Automation Change Management Collaboration Platforms and Approaches Logistics Strategic Alliances Supplier Certification Supplier Partnerships Supply Chain Management Case Studies 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.4 Deliver service to customer 4.5 Manage logistics and warehousing Print Supply Chain Management Transportation/Freight Carriers Thu, 16 Aug 2018 21:42:59 +0000 Erwin Verstraelen (and) Filip Vandenbussche 430600 at https://www.apqc.org Cycle Time in Hours to Place a Purchase Order https://www.apqc.org/knowledge-base/documents/cycle-time-hours-place-purchase-order <div class="product-body"><p>Cycle time measures are an important category of a balanced set of process measures. Cycle time reduction efforts may not only improve the turnaround time of key activities, but also improve staff productivity and the overall cost of the procurement function.</p> <p>This article is part of a series of articles outlining key performance indicators for procurement. This article presents data from APQC's Open Standards Benchmarking® for procurement regarding the cycle time to place a purchase order.</p> </div> https://www.apqc.org/knowledge-base/documents/cycle-time-hours-place-purchase-order#comments Procurement Supply Chain Management Benchmarks and Metrics 4.2 Procure materials and services Print NACE Special Supply Chain Management Tue, 14 Aug 2018 20:57:13 +0000 APQC 33401 at https://www.apqc.org Interactive Procurement Tune Up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-procurement-tune-diagnostic <div class="product-body"><p>Compare your essential procurement metrics against your peers in this interactive spreadsheet.&nbsp;Click <a href="https://www.apqc.org/knowledge-base/documents/procurement-tune-diagnostic">here</a> to access an article version of the diagnostic summarizing key performance indicators for procurement.</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-procurement-tune-diagnostic#comments Procurement Purchasing Supply Chain Management Tools and Templates 4.0 Deliver Products and Services 4.2 Procure materials and services Print NACE Special Supply Chain Management Tue, 14 Aug 2018 16:24:50 +0000 APQC 32084 at https://www.apqc.org Training and Development: Resource List https://www.apqc.org/knowledge-base/documents/training-and-development-resource-list <div class="product-body"><p>This resource list is APQC’s guide to current, high-quality content on training and developing employees. Hyperlinks have been included for resources that are&nbsp;available via the APQC Knowledge Base or the Internet.</p> </div> https://www.apqc.org/knowledge-base/documents/training-and-development-resource-list#comments e-Learning/Technology-based Training Employee Training & Development Human Capital Management Training Methods Training Programs Tools and Templates 6.0 Develop and Manage Human Capital 6.3.4 Manage employee development 6.3.5 Develop and train employees Print Human Capital Management NACE Special Tue, 14 Aug 2018 16:06:40 +0000 APQC 254808 at https://www.apqc.org Integrating Data and Analytics into Decision Making: An Interview with Kevin De Pree https://www.apqc.org/knowledge-base/documents/integrating-data-and-analytics-decision-making-interview-kevin-de-pree <div class="product-body"><p>In this interview, Kevin De Pree, vice-president of Rand Group, discusses common organizational challenges related to data and analytics, outlines the key features that organizations should look for in analytics tools, and highlights the importance of process management and change management for data-driven decision making. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/integrating-data-and-analytics-decision-making-interview-kevin-de-pree#comments Measurement Measurement Analytics Process and Performance Management Articles and White Papers 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 13 Aug 2018 17:19:56 +0000 APQC 430329 at https://www.apqc.org Case for Flexible Project Management: Poll Summary https://www.apqc.org/knowledge-base/documents/case-flexible-project-management-poll-summary <div class="product-body"><p>Organizations continue to feel the pressure of keeping pace with the opportunities and threats created by growing customer demands and disruptive changes.&nbsp; At the same time, they continue to struggle with making sure employees have the right skillsets and even mindset to stay agile, namely the necessary cycle of rapid experimentation, adaptive implementation, and problem-solving.</p> <p>This summary provides an overview of a short poll that explored organizations’ project management practices and their ability to provide agility and flexibility.</p> </div> https://www.apqc.org/knowledge-base/documents/case-flexible-project-management-poll-summary#comments Continuous Improvement Process Process and Performance Management Project Management Benchmarks and Metrics 12.2 Manage portfolio, program, and project 12.2.1 Manage portfolio 12.2.2 Manage programs 12.2.3 Manage projects 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 13 Aug 2018 14:25:51 +0000 APQC 430317 at https://www.apqc.org Customer Journey Mapping the Road to Improvements: Poll Summary https://www.apqc.org/knowledge-base/documents/customer-journey-mapping-road-improvements-poll-summary <div class="product-body"><p>Organizations continue to look for tools and methods to improve their customer-focus on everything from new product development to process improvement. Customer journey maps are one technique organizations can use to improve their understanding of end-user needs and processes to identify improvements that drive value.</p> <p>This summary provides an overview of a short poll that explored how organizations use customer journey maps to improve customer-focused problem solving. It includes information on common applications and challenges.</p> </div> https://www.apqc.org/knowledge-base/documents/customer-journey-mapping-road-improvements-poll-summary#comments Continuous Improvement Organizational Improvement Process and Performance Management Process Improvement Benchmarks and Metrics 12.1 Manage business processes 12.1.5 Improve processes 12.1.5.1 Identify and select improvement opportunities 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 13 Aug 2018 14:22:08 +0000 APQC 430316 at https://www.apqc.org 7 Tips for Facilitating a Successful Knowledge Mapping Session https://www.apqc.org/knowledge-base/documents/7-tips-facilitating-successful-knowledge-mapping-session <div class="product-body"><p>Learn how best-practice organizations prepare for and conduct knowledge mapping activities in this infographic. Topics include choosing the right facilitator, preparing the facilitator and participants prior to the session, and ways to ensure that sessions result in accurate and actionable maps.</p> </div> https://www.apqc.org/knowledge-base/documents/7-tips-facilitating-successful-knowledge-mapping-session#comments Knowledge Management Knowledge Mapping and Flow Infographics 12.5.2.1 Assess maturity of existing KM initiatives 12.5.2.2 Evaluate existing KM approaches 12.5.2.3 Identify gaps and needs 12.5.3 Identify and plan projects Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 10 Aug 2018 16:44:41 +0000 APQC 430209 at https://www.apqc.org HR Organization Industry Spotlight - Cross Industry https://www.apqc.org/knowledge-base/documents/hr-organization-industry-spotlight-cross-industry <div class="product-body"><p>Use this report to benchmark your HR function's operational practices against those of other organizations across industries. Provided are practices related to HR function structure, reporting relationships, delivery models, and use of technology.</p> </div> https://www.apqc.org/knowledge-base/documents/hr-organization-industry-spotlight-cross-industry#comments Human Capital Management Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1.3 Determine HR costs 6.1.1.4 Establish HR measures 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans 6.1.3.1 Measure realization of objectives Print Human Capital Management Fri, 10 Aug 2018 13:54:00 +0000 APQC 430196 at https://www.apqc.org Diversity Lessons from Men in Tech: An Interview with Patricia Salgado Ph.D. https://www.apqc.org/knowledge-base/documents/diversity-lessons-men-tech-interview-patricia-salgado-phd <div class="product-body"><p>Much press attention has been given to the experiences of women working in technology companies. Patricia Salgado Ph.D., a fellow at the Institute for Social Innovation at Fielding Graduate University in Santa Barbara California, has uniquely focused on the men working in the tech industry, conducting research into their experiences of gender diversity. Salgado’s findings shed light on how to improve the employment experience for both genders.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/diversity-lessons-men-tech-interview-patricia-salgado-phd" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/diversity-lessons-men-tech-interview-patricia-salgado-phd#comments Diversity Human Capital Management Articles and White Papers 6.0 Develop and Manage Human Capital 6.1.2.5 Develop employee diversity plan 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Computers Financial Management Human Capital Management Knowledge Management Software Supply Chain Management Fri, 10 Aug 2018 13:40:21 +0000 APQC 430195 at https://www.apqc.org The Payoff of Electronic Payables Processing https://www.apqc.org/knowledge-base/documents/payoff-electronic-payables-processing <div class="product-body"><p><span style="font-size:14px"><span style="font-family:times new roman,times,serif">Experts on corporate payment systems underscore the virtues of electronic invoice presentment, processing, and payment (EIPP) technologies. Such investments, they argue, can significantly lower the cost of processing invoices for payment. A review of APQC’s Open Standards Research on accounts payable (AP) process costs certainly demonstrates that there is a significant improvement opportunity for organizations that have yet to optimize in this area.</span></span></p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/payoff-electronic-payables-processing" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/payoff-electronic-payables-processing#comments Accounts Payable Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources 8.1.3 Perform cost management 8.1.4 Evaluate and manage financial performance 8.6 Process accounts payable and expense reimbursements Print Financial Management NACE Special Wed, 08 Aug 2018 14:42:07 +0000 APQC 348765 at https://www.apqc.org Total Cost to Procure Materials and Services: Measure Spotlight https://www.apqc.org/knowledge-base/documents/total-cost-procure-materials-and-services-measure-spotlight <div class="product-body"><p>This measure spotlight contains information about the total cost to procure materials and services. It contains APQC benchmarking data; the measure category, formula, and Process Classification Framework scope; definitions of key terms used in the measure; and relevant Open Standards Benchmarking resources.</p> </div> https://www.apqc.org/knowledge-base/documents/total-cost-procure-materials-and-services-measure-spotlight#comments Procurement Purchasing Sourcing Supply Chain Management Key Performance Indicators (KPIs) and Measures 4.0 Deliver Products and Services 4.2 Procure materials and services Print Financial Management Human Capital Management Knowledge Management NACE Special Supply Chain Management Wed, 08 Aug 2018 06:00:00 +0000 APQC 392336 at https://www.apqc.org End-to-End Process Maps and Measures: Idea-to-Market https://www.apqc.org/knowledge-base/documents/end-end-process-maps-and-measures-idea-market <div class="product-body"><p>A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Idea-to-Market, on a shared goal that aligns with the strategic purpose of the process.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/end-end-process-maps-and-measures-idea-market#comments Business Process Management (BPM) Process Process and Performance Management Tools and Templates 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 07 Aug 2018 17:18:07 +0000 APQC 429900 at https://www.apqc.org Transforming the Finance Function at Microsoft Argentina & Chile https://www.apqc.org/knowledge-base/documents/transforming-finance-function-microsoft-argentina-chile <div class="product-body"><p>In a July 2018 APQC Webinar, Ariel Spak, CFO for Microsoft Argentina &amp; Chile, discussed the process of transformation in Microsoft Argentina &amp; Chile’s approach to finance, including the changing role of the CFO, a migration to strategic outsourcing for transactional finance, and the standardization of finance processes through a “One Finance” initiative. He also addressed the adoption of new tools and technologies for finance and the organization’s strategy for making finance a more valuable part of the business. This is a summary of that webinar.</p> </div> https://www.apqc.org/knowledge-base/documents/transforming-finance-function-microsoft-argentina-chile#comments Finance and Accounting Case Studies 8.0 Manage Financial Resources Print Financial Management Tue, 07 Aug 2018 14:05:28 +0000 APQC 429883 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Insurance Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-insurance-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the insurance&nbsp;industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-insurance-industry#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Financial Management Human Capital Management Insurance Knowledge Management Supply Chain Management Tue, 07 Aug 2018 05:00:00 +0000 APQC 404907 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-pharmaceutical-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the pharmaceutical&nbsp;industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-pharmaceutical-industry#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Financial Management Human Capital Management Knowledge Management Pharmaceutical Supply Chain Management Tue, 07 Aug 2018 05:00:00 +0000 APQC 404908 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-retail-and-wholesale-in <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the retail and wholesale industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-retail-and-wholesale-in#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Financial Management Human Capital Management Knowledge Management Retail/Catalog/Mail Order Supply Chain Management Wholesale Distribution Tue, 07 Aug 2018 05:00:00 +0000 APQC 404909 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Services Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-services-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the services industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-services-industry#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Financial Management Human Capital Management Knowledge Management Legal Services Professional Services/Business Services Supply Chain Management Tue, 07 Aug 2018 05:00:00 +0000 APQC 404912 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Telecommunications Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-telecommunications-indu <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the telecommunications&nbsp;industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-telecommunications-indu#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Telecommunication Tue, 07 Aug 2018 05:00:00 +0000 APQC 404913 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Utility Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-utility-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the utility industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-utility-industry#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Energy and Utility Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 07 Aug 2018 05:00:00 +0000 APQC 404914 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance: Petroleum/Chemicals Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-petroleumchemicals-indu <div class="product-body"><p>Prepared using data from <a href="https://www.apqc.org/customer-credit-and-invoicing">APQC’s Open Standards Benchmarking in customer invoicing and credit</a>, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the petroleum/chemicals industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process customer credit,</li> <li>cycle time to general billing data,</li> <li>days sales outstanding, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-petroleumchemicals-indu#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Chemicals Financial Management Human Capital Management Petroleum/Oil/Gas Supply Chain Management Tue, 07 Aug 2018 05:00:00 +0000 APQC 269324 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-industrial-products-ind <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the industrial products industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-industrial-products-ind#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Durable Goods Financial Management Human Capital Management Knowledge Management Machinery Machinery Equipment Metals Supply Chain Management Fri, 03 Aug 2018 05:00:00 +0000 APQC 404906 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Aerospace Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-aerospace-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the aerospace industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-aerospace-industry#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Aerospace Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 03 Aug 2018 05:00:00 +0000 APQC 404898 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Automotive Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-automotive-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the automotive&nbsp;industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-automotive-industry#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Automotive Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 03 Aug 2018 05:00:00 +0000 APQC 404899 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-consumer-productspackag <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the consumer products/packaged goods&nbsp;industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-consumer-productspackag#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Consumer Products/Packaged Goods Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 03 Aug 2018 05:00:00 +0000 APQC 404900 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Healthcare Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-healthcare-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the healthcare industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-healthcare-industry#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Financial Management Healthcare Human Capital Management Knowledge Management Supply Chain Management Fri, 03 Aug 2018 05:00:00 +0000 APQC 388818 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Distribution/ Transportation Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-distribution-transporta <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the distribution/transportation industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-distribution-transporta#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Distribution Financial Management Human Capital Management Knowledge Management Supply Chain Management Transportation/Freight Carriers Fri, 03 Aug 2018 05:00:00 +0000 APQC 404901 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Electronics Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-electronics-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the electronics industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-electronics-industry#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Electronics Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 03 Aug 2018 05:00:00 +0000 APQC 404902 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-financial-servicesbanki <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the financial services/banking industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-financial-servicesbanki#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Financial Management Financial Services/Banking Human Capital Management Knowledge Management Supply Chain Management Fri, 03 Aug 2018 05:00:00 +0000 APQC 404903 at https://www.apqc.org Key Customer Invoicing and Credit Benchmarks at a Glance for the Government/Military Industry https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-governmentmilitary-indu <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key performance indicator (KPI) benchmarks for organizations in the government/military industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-customer-invoicing-and-credit-benchmarks-glance-governmentmilitary-indu#comments Credit and Collections Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.2 Invoice customer Print Financial Management Government/Military Human Capital Management Knowledge Management Supply Chain Management Fri, 03 Aug 2018 05:00:00 +0000 APQC 404904 at https://www.apqc.org Understanding Logistics Processes https://www.apqc.org/knowledge-base/documents/understanding-logistics-processes <div class="product-body"><p>To objectively assess, manage, and compare logistics performance, organizations need a standard framework for classifying and defining processes. APQC’s Process Classification Framework® (PCF) addresses supply chain management—and within that subset, logistics. This reference piece details the categories of the PCF relevant to logistics, as well as defines the specific logistics processes and key activities to assess, manage, and benchmark.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/understanding-logistics-processes#comments Distribution Inbound Material Flow Inventory Management Logistics Outbound Transportation Reverse Logistics Shipping & Receiving Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.1 Define logistics strategy 4.5.2 Plan and manage inbound material flow 4.5.3 Operate warehousing 4.5.4 Operate outbound transportation 4.5.5 Manage returns; manage reverse logistics Print Supply Chain Management Thu, 02 Aug 2018 15:28:59 +0000 APQC 429591 at https://www.apqc.org Understanding Supply Chain Planning Processes https://www.apqc.org/knowledge-base/documents/understanding-supply-chain-planning-processes <div class="product-body"><p>To objectively assess, manage, and compare supply chain planning performance, organizations need a standard framework for classifying and defining processes. APQC’s Process Classification Framework® (PCF) addresses supply chain management—and within that subset, supply chain planning. This reference piece details the categories of the PCF relevant to supply chain planning, as well as defines the specific supply chain planning processes and key activities to assess, manage, and benchmark.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/understanding-supply-chain-planning-processes#comments Demand Management Production Management Sales and Operations Planning Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.1.1 Develop production and materials strategies 4.1.2 Manage demand for products and services 4.1.3 Create materials plan 4.1.4 Create and manage master production schedule 4.1.5 Plan distribution requirements 4.1.7 Review distribution planning policies 4.1.8 Assess distribution planning performance 4.1.9 Develop quality standards and procedures Print Supply Chain Management Thu, 02 Aug 2018 15:23:35 +0000 APQC 429589 at https://www.apqc.org Big Thinkers, Big Ideas: Eric Siegel https://www.apqc.org/knowledge-base/documents/big-thinkers-big-ideas-eric-siegel <div class="product-body"><p>APQC Chairman of the Board Carla O’Dell spoke with Eric Siegel as part of the “Big Thinkers, Big Ideas” interview series.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/big-thinkers-big-ideas-eric-siegel" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/big-thinkers-big-ideas-eric-siegel#comments Measurement Analytics Organizational Improvement Process Process and Performance Management Articles and White Papers 1.0 Develop Vision and Strategy 12.4 Manage change 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 01 Aug 2018 14:20:03 +0000 Carla O'Dell 429472 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Utility https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-utility <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the utility industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-utility#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Energy and Utility Financial Management Tue, 31 Jul 2018 22:32:16 +0000 APQC 429399 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Telecommunication https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-telecommunication <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the telecommunication&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-telecommunication#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Financial Management Telecommunication Tue, 31 Jul 2018 22:31:18 +0000 APQC 429398 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Services https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-services <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the services industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-services#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Financial Management Legal Services Professional Services/Business Services Tue, 31 Jul 2018 22:29:39 +0000 APQC 429397 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Pharmaceutical https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-pharmaceutical <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the pharmaceutical&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-pharmaceutical#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Financial Management Pharmaceutical Tue, 31 Jul 2018 22:28:37 +0000 APQC 429396 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Retail and Wholesale https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-retail-and-wholesale <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the retail and wholesale&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-retail-and-wholesale#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Financial Management Retail/Catalog/Mail Order Wholesale Distribution Tue, 31 Jul 2018 22:27:24 +0000 APQC 429395 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Petroleum/Chemical https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-petroleumchemical <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the petroleum/chemical&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-petroleumchemical#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Chemicals Financial Management Petroleum/Oil/Gas Tue, 31 Jul 2018 22:25:30 +0000 APQC 429394 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Healthcare https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-healthcare <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the healthcare&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-healthcare#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Financial Management Healthcare Tue, 31 Jul 2018 22:23:41 +0000 APQC 429393 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Government/Military https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-governmentmilitary <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the government/military&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-governmentmilitary#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Financial Management Government/Military Tue, 31 Jul 2018 22:22:24 +0000 APQC 429392 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Electronics https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-electronics-0 <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the electronics&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-electronics-0#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Electronics Financial Management Tue, 31 Jul 2018 22:21:02 +0000 APQC 429391 at https://www.apqc.org Manufacturing Engagement: How to Keep Your Top Talent (Webinar) https://www.apqc.org/knowledge-base/documents/manufacturing-engagement-how-keep-your-top-talent-webinar <div class="product-body"><p>It’s no secret. Your best employees have the power to take their skills to your competition. Your favorite customers can source products and services from anywhere in the world at the click of a button. The bottom line is that you are faced with an enormous challenge. From a July 2018 webinar, learn from Lisa Ryan, Chief Appreciation Stategist at Grategy how to keep your top talent and best customers from becoming someone else’s!</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/manufacturing-engagement-how-keep-your-top-talent-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/manufacturing-engagement-how-keep-your-top-talent-webinar#comments Culture Customer Analytics Customer Loyalty Customer Relationship Management Customer Relationship Marketing Customer Retention Customer Satisfaction Customer Value Analysis Human Capital Management Motivation Performance Management and evaluation Recognition and Rewards Programs Recruiting and Staffing Talent Sourcing Workforce Analytics Presentations 3.0 Market and Sell Products and Services 6.0 Develop and Manage Human Capital 3.1 Understand markets, customers, and capabilities 3.2 Develop marketing strategy 3.2.1 Define offering and customer value proposition 3.3.2 Develop sales partner/alliance relationships 6.3 Develop and counsel employees 6.3.3 Manage employee relations 6.3.4 Manage employee development 6.3.5 Develop and train employees 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.3 Manage employee assistance and retention Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 31 Jul 2018 19:14:25 +0000 Lisa Ryan 429380 at https://www.apqc.org Manufacturing Engagement: How to Keep Your Top Talent (Slides) https://www.apqc.org/knowledge-base/documents/manufacturing-engagement-how-keep-your-top-talent-slides <div class="product-body"><p>It’s no secret. Your best employees have the power to take their skills to your competition. Your favorite customers can source products and services from anywhere in the world at the click of a button. The bottom line is that you are faced with an enormous challenge. From a July 2018 webinar, learn from Lisa Ryan, Chief Appreciation Stategist at Grategy how to keep your top talent and best customers from becoming someone else’s!</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/manufacturing-engagement-how-keep-your-top-talent-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/manufacturing-engagement-how-keep-your-top-talent-slides#comments Culture Customer Analytics Customer Loyalty Customer Relationship Management Customer Relationship Marketing Customer Retention Customer Satisfaction Customer Value Analysis Human Capital Management Motivation Performance Management and evaluation Recognition and Rewards Programs Recruiting and Staffing Talent Sourcing Workforce Analytics Presentations 3.0 Market and Sell Products and Services 6.0 Develop and Manage Human Capital 3.1 Understand markets, customers, and capabilities 3.2 Develop marketing strategy 3.2.1 Define offering and customer value proposition 3.3.2 Develop sales partner/alliance relationships 6.3 Develop and counsel employees 6.3.3 Manage employee relations 6.3.4 Manage employee development 6.3.5 Develop and train employees 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.3 Manage employee assistance and retention Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 31 Jul 2018 19:06:15 +0000 Lisa Ryan 429377 at https://www.apqc.org Improving Accounts Payable Benchmarking and Processes at Pacific Gas & Electric Company https://www.apqc.org/knowledge-base/documents/improving-accounts-payable-benchmarking-and-processes-pacific-gas-electric- <div class="product-body"><p>APQC spoke with Pacific Gas &amp; Electric Co.'s Accounts Payable manager, Sylvia Perfetto, about the function’s long-term efforts to eliminate paper from the AP workflow. This case study details the organization's journey.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/improving-accounts-payable-benchmarking-and-processes-pacific-gas-electric-#comments Accounts Payable Finance and Accounting Process Improvement Case Studies 12.1 Manage business processes 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements Print Energy and Utility Financial Management Tue, 31 Jul 2018 14:29:15 +0000 APQC 429356 at https://www.apqc.org When You Should Write Off Rather than Continue Trying to Collect https://www.apqc.org/knowledge-base/documents/when-you-should-write-rather-continue-trying-collect <div class="product-body"><p>APQC’s recent article, Taking a Deeper Look at Uncollectible Balances, discusses various collection practices associated with top performers under the metric of “Total Uncollectible Balances as a Percent of Revenue,” which is part of APQC’s Customer Credit and Invoicing Open Standards Benchmarking survey. Rather than describe methods to collect balances, this article discusses when you should consider writing-off receivables balances rather than continue trying to collect.</p> </div> https://www.apqc.org/knowledge-base/documents/when-you-should-write-rather-continue-trying-collect#comments Accounts Receivable Collections Finance and Accounting Articles and White Papers 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Tue, 31 Jul 2018 13:47:46 +0000 Steve Player, Senior Research Fellow, Financial Management 429350 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Insurance Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-insurance-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/payroll">payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the insurance industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-insurance-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Financial Management Human Capital Management Insurance Tue, 31 Jul 2018 05:00:00 +0000 APQC 356987 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-pharmaceutical-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/payroll">payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the pharmaceutical industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-pharmaceutical-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Biotechnology Engineering Financial Management Healthcare Human Capital Management Instrumentation Medical Equipment Pharmaceutical Tue, 31 Jul 2018 05:00:00 +0000 APQC 356988 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-retail-and-wholesale-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/payroll">payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the retail and wholesale industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-retail-and-wholesale-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Financial Management Human Capital Management Retail/Catalog/Mail Order Wholesale Distribution Tue, 31 Jul 2018 05:00:00 +0000 APQC 356991 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Services Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-services-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/payroll">payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the services industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-services-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Financial Management Human Capital Management Legal Services Professional Services/Business Services Tue, 31 Jul 2018 05:00:00 +0000 APQC 356992 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Utility Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-utility-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/payroll">payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the utility industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-utility-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Energy and Utility Financial Management Human Capital Management NACE Special Tue, 31 Jul 2018 05:00:00 +0000 APQC 356995 at https://www.apqc.org Addressing People Challenges That Impact Efficiency in Supply Chain https://www.apqc.org/knowledge-base/documents/addressing-people-challenges-impact-efficiency-supply-chain <div class="product-body"><p>Effectively managing employees within the supply chain can be difficult due to the frequently changing nature of the business. In its research on organizational processes and performance, APQC recognized that people within an organization play an important role in the effectiveness of their fellow employees. APQC has conducted a research study on People Challenges at Work that identified the top people issues experienced at organizations today. Read this article to find out more.</p> </div> https://www.apqc.org/knowledge-base/documents/addressing-people-challenges-impact-efficiency-supply-chain#comments Coaching and Mentoring Employee Communication Employee Training & Development Supply Chain Management Training Programs Training Results Assessment Articles and White Papers 4.0 Deliver Products and Services 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.2 Manage employee performance 6.3.3 Manage employee relations 6.3.4 Manage employee development 6.3.5 Develop and train employees Print Supply Chain Management Tue, 31 Jul 2018 05:00:00 +0000 APQC 429515 at https://www.apqc.org Building a Resilient Logistics Network: Technology Organization Case Study https://www.apqc.org/knowledge-base/documents/building-resilient-logistics-network-technology-organization-case-study <div class="product-body"><p>This blinded case study details how a multi-billion dollar global technology company selling hardware and software built a resilient and collaborative supply chain network for outbound logistics (factory to distributor) in the Middle East and Africa. The case study offers advice on how organizations can optimize outbound logistics and meet expectations for key performance indicators (KPIs) while serving customers’ needs.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/building-resilient-logistics-network-technology-organization-case-study#comments Distribution Inventory Management Logistics Outbound Transportation Shipping Supply Chain Management Case Studies 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.1.2 Design logistics network 4.5.1.5 Optimize transportation schedules and costs 4.5.4 Operate outbound transportation 4.5.4.1 Plan, transport, and deliver outbound product 4.5.4.3 Manage transportation fleet Print Electronics Supply Chain Management Tue, 31 Jul 2018 05:00:00 +0000 APQC 429516 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Cross-industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-cross-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/payroll">payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations across all industries.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-cross-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources Print Financial Management Human Capital Management NACE Special Tue, 31 Jul 2018 05:00:00 +0000 APQC 303537 at https://www.apqc.org Understanding Procurement Processes https://www.apqc.org/knowledge-base/documents/understanding-procurement-processes <div class="product-body"><p>To objectively assess, manage, and compare procurement performance, organizations need a standard framework for classifying and defining processes. APQC’s Process Classification Framework® (PCF) addresses supply chain management—and within that subset, procurement. This reference piece details the categories of the PCF relevant to procurement, as well as defines the specific procurement processes and key activities to assess, manage, and benchmark.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/understanding-procurement-processes#comments Procurement Procurement Analytics Purchasing Sourcing Supplier Relationship Management Supply Chain Analytics Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Supply Chain Management Tue, 31 Jul 2018 05:00:00 +0000 APQC 429517 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-consumer-productspackaged-goods-industry <div class="product-body"><p>Prepared using data from <a href="https://www.apqc.org/fm/payroll">APQC’s Open Standards Benchmarking in payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the consumer products/packaged goods industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-consumer-productspackaged-goods-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Consumer Products/Packaged Goods Financial Management Human Capital Management Tue, 31 Jul 2018 05:00:00 +0000 APQC 276760 at https://www.apqc.org Sustainability and Supplier Management https://www.apqc.org/knowledge-base/documents/sustainability-and-supplier-management <div class="product-body"><p>Many organizations consider corporate responsibility practices, such as sustainable practices and ethical business practices, to be of strategic importance. See how organizations are meeting their corporate responsibility goals and how it impacts their KPIs.</p> </div> https://www.apqc.org/knowledge-base/documents/sustainability-and-supplier-management#comments Environmental Supplier Partnerships Supplier Relationship Management Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.1.1 Develop procurement plan 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Supply Chain Management Tue, 31 Jul 2018 05:00:00 +0000 APQC 429519 at https://www.apqc.org Management Training Helps the Supply Chain (Infographic) https://www.apqc.org/knowledge-base/documents/management-training-helps-supply-chain-infographic <div class="product-body"><p>More urgent priorities within the supply chain can leave people management as a lower priority. Yet people challenges – those caused by the action or inaction of another employee – can have a detrimental effect on employee efficiency. Organizations can combat this with comprehensive manager training that addresses communication, planning, and interpersonal skills.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/management-training-helps-supply-chain-infographic" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/management-training-helps-supply-chain-infographic#comments Coaching and Mentoring Employee Communication Employee Communications Employee Training & Development Supply Chain Management Training Programs Training Results Assessment Infographics 4.0 Deliver Products and Services 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.2 Manage employee performance 6.3.3 Manage employee relations 6.3.4 Manage employee development 6.3.5 Develop and train employees Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 31 Jul 2018 05:00:00 +0000 APQC 429521 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Electronics Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-electronics-industry <div class="product-body"><p>An ideal resources for readers who want to better understand how their own industry performs across a range of important process metrics from APQC’s Open Standards Benchmarking® in <a href="https://www.apqc.org/benchmarking-portal/osb/payroll">payroll</a>. The tables in this article delve into vital measures of process cost, speed, and resource efficiency in the electronics industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-electronics-industry#comments Compensation and benefits Finance and Accounting Process Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources Print Electronics Financial Management Human Capital Management Tue, 31 Jul 2018 05:00:00 +0000 APQC 386767 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Petroleum/Chemicals Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-petroleumchemicals-industry <div class="product-body"><p>Prepared using data from&nbsp;APQC’s Open Standards Benchmarking <a href="https://www.apqc.org/fm/payroll">Payroll survey</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the petroleum/chemicals industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-petroleumchemicals-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Chemicals Financial Management Human Capital Management NACE Special Petroleum/Oil/Gas Tue, 31 Jul 2018 05:00:00 +0000 APQC 269343 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Distribution/Transportation Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-distributiontransportation-industry <div class="product-body"><p>An ideal resources for readers who want to better understand how their own industry performs across a range of important process metrics from APQC’s Open Standards Benchmarking® in <a href="https://www.apqc.org/benchmarking-portal/osb/payroll">payroll</a>. The tables in this article delve into vital measures of process cost, speed, and resource efficiency in the distribution and transportation industries.</p> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-distributiontransportation-industry#comments Compensation and benefits Finance and Accounting Process Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources Print Distribution Financial Management Human Capital Management NACE Special Transportation/Freight Carriers Tue, 31 Jul 2018 05:00:00 +0000 APQC 386771 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Automotive Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-automotive-industry <div class="product-body"><p>An ideal resources for readers who want to better understand how their own industry performs across a range of important process metrics from APQC’s Open Standards Benchmarking® in <a href="https://www.apqc.org/benchmarking-portal/osb/payroll">payroll</a>. The tables in this article delve into vital measures of process cost, speed, and resource efficiency in the automotive industry. &nbsp; &nbsp; &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-automotive-industry#comments Compensation and benefits Finance and Accounting Process Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources Print Automotive Financial Management Human Capital Management NACE Special Tue, 31 Jul 2018 05:00:00 +0000 APQC 386774 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-financial-servicesbanking-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/content/payroll">payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the financial services/banking industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-financial-servicesbanking-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Financial Management Financial Services/Banking Human Capital Management Tue, 31 Jul 2018 05:00:00 +0000 APQC 356982 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Government/Military Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-governmentmilitary-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/payroll">payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the government/military industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-governmentmilitary-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Financial Management Government/Military Human Capital Management NACE Special Tue, 31 Jul 2018 05:00:00 +0000 APQC 356984 at https://www.apqc.org Key Payroll Benchmarks at a Glance: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-industrial-products-industry <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in<a href="https://www.apqc.org/payroll"> payroll</a>, this table highlights financial management payroll key performance indicator (KPI) benchmarks for organizations in the industrial products industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to process payroll,</li> <li>number of FTEs per 1,000 employees paid to report time,</li> <li>total cost per $1,000 revenue to manage pay, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-payroll-benchmarks-glance-industrial-products-industry#comments Finance and Accounting Payroll Benchmarks and Metrics 8.5 Process payroll 8.0 Manage Financial Resources 8.5.1 Report time 8.5.2 Manage pay 8.5.3 Process payroll taxes Print Durable Goods Energy and Utility Financial Management Human Capital Management Machinery Machinery Equipment NACE Special Tue, 31 Jul 2018 05:00:00 +0000 APQC 356986 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Financial Services/Banking https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-financial-servicesbanking <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the financial services/banking&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-financial-servicesbanking#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Financial Management Financial Services/Banking Mon, 30 Jul 2018 22:17:09 +0000 APQC 358778 at https://www.apqc.org Blueprint for Success: Logistics https://www.apqc.org/knowledge-base/documents/blueprint-success-logistics <div class="product-body"><p>View logistics as the key to gain a competitive advantage and discover how to use logistics functions and supporting processes to profoundly impact your organization's bottom line in this 2018 updated edition of Blueprint for Success: Logistics.</p> <p>Learn how to achieve best-practice performance levels in logistics with the help of this report from APQC, that includes:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-logistics" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/blueprint-success-logistics#comments Distribution Inbound Material Flow Inventory Management Logistics Outbound Transportation Reverse Logistics Supply Chain Management Warehousing Reports and Books 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.1 Define logistics strategy 4.5.2 Plan and manage inbound material flow 4.5.3 Operate warehousing 4.5.4 Operate outbound transportation 4.5.5 Manage returns; manage reverse logistics Print Consumer Products/Packaged Goods Electronics Logistics Machinery Equipment Supply Chain Management Mon, 30 Jul 2018 22:03:55 +0000 APQC 33969 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance: Industrial Products https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-industrial-products <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations in the industrial products industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance-industrial-products#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Durable Goods Energy and Utility Financial Management Machinery Machinery Equipment Mon, 30 Jul 2018 20:17:28 +0000 APQC 358790 at https://www.apqc.org Interactive Accounts Receivable Tune-Up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-accounts-receivable-tune-diagnostic <div class="product-body"><p>Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Accounts Receivable Tune-up Diagnostic highlights recent Open Standards Benchmarking data that you can compare with your organization's performance to make sure your processes are on track.</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-accounts-receivable-tune-diagnostic#comments Finance and Accounting Tools and Templates 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Mon, 30 Jul 2018 19:49:37 +0000 APQC 423371 at https://www.apqc.org Interactive Invoicing Tune-Up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-invoicing-tune-diagnostic <div class="product-body"><p>Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Invoicing Tune-Up Diagnostic highlights recent Open Standards Benchmarking data that you can compare with your organization's performance to make sure your processes are on track.</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-invoicing-tune-diagnostic#comments Finance and Accounting Tools and Templates 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Mon, 30 Jul 2018 19:49:11 +0000 APQC 423378 at https://www.apqc.org Key Tax and Treasury Benchmarks at a Glance https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance <div class="product-body"><p>Prepared using data from APQC's Open Standards Benchmarking in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">tax and treasury</a>, this table highlights financial management tax and treasury key performance indicator (KPI) benchmarks for organizations across all industries.</p> <p>Metrics provided include:</p> <ul> <li>total cost per $1,000 revenue to manage treasury operations,</li> <li>total cost per $1,000 revenue to manage taxes,</li> <li>number of banks used for cash collection/disbursement and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-tax-and-treasury-benchmarks-glance#comments Cash Management Finance and Accounting Tax management Benchmarks and Metrics 8.7.2 Manage cash 8.7 Manage treasury operations 8.9 Manage taxes Print Financial Management Mon, 30 Jul 2018 19:40:26 +0000 APQC 358750 at https://www.apqc.org Lights Out Manufacturing: 2018 Current State (Infographic) https://www.apqc.org/knowledge-base/documents/lights-out-manufacturing-2018-current-state-infographic <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 60 people about the use and planned adoption of lights out manufacturing in May 2018. Lights out manufacturing refers to factories that are fully automated and require no human presence on-site. Manufacturing activities and material flows are handled entirely automatically.</p> </div> https://www.apqc.org/knowledge-base/documents/lights-out-manufacturing-2018-current-state-infographic#comments Automation Manufacturing Supply Chain Management Infographics 4.0 Deliver Products and Services 4.3 Produce/Manufacture/Deliver product 4.3.2 Produce product Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 30 Jul 2018 13:29:19 +0000 APQC 424643 at https://www.apqc.org Micro-Fulfillment: 2018 Current State (Infographic) https://www.apqc.org/knowledge-base/documents/micro-fulfillment-2018-current-state-infographic <div class="product-body"><p>APQC and S<em>upply Chain Management Review</em> collected information from 116 people about the use and planned adoption of micro-fulfillment in April 2018. Micro-fulfillment refers to enabling faster last-mile delivery by bringing warehousing closer to the end consumer by allowing people to turn their personal garages and other spaces into company storage space.</p> </div> https://www.apqc.org/knowledge-base/documents/micro-fulfillment-2018-current-state-infographic#comments Distribution Inventory Management Logistics Materials Management Supply Chain Management Warehousing Infographics 4.5.3 Operate warehousing Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 30 Jul 2018 13:27:36 +0000 APQC 422807 at https://www.apqc.org How Organizations Measure Learning https://www.apqc.org/knowledge-base/documents/how-organizations-measure-learning <div class="product-body"><p>Gaining effective measures of training and development efforts has been a long-time challenge for most organizations. As expectations, technology support, and the number of data inputs grow more complex, measuring the impact of training can no longer be a one-time event. Neither simple measures of completion rates nor compliance will suffice. Read this article to learn more about how organizations measure learning.</p> </div> https://www.apqc.org/knowledge-base/documents/how-organizations-measure-learning#comments Career Development/Pathing Corporate Universities Employee Training & Development Human Capital Management Training Methods Training Programs Training Results Assessment Articles and White Papers 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.4 Manage employee development 6.3.5 Develop and train employees 6.3.5.4 Develop, conduct, and manage employee and/or management training programs Print Human Capital Management Fri, 27 Jul 2018 22:45:51 +0000 APQC 429168 at https://www.apqc.org Blueprint for Success: Training and Development Report Overview https://www.apqc.org/knowledge-base/documents/blueprint-success-training-and-development-report-overview <div class="product-body"><p>APQC’s Training and Development Blueprint for Success offers tools and techniques for fine-tuning learning processes to generate maximum value from limited resources. Inside you will find:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-training-and-development-report-overview" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/blueprint-success-training-and-development-report-overview#comments Career Development/Pathing Coaching and Mentoring Employee Training & Development Human Capital Management Leadership Development Succession Planning Articles and White Papers 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.3 Develop and counsel employees 6.3.4 Manage employee development 6.3.4.1 Develop competency management plans 6.3.4.3 Develop employee career plans 6.3.5.4 Develop, conduct, and manage employee and/or management training programs Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 27 Jul 2018 22:40:01 +0000 APQC 429167 at https://www.apqc.org Shift From Managing To Motivating Performance https://www.apqc.org/knowledge-base/documents/shift-managing-motivating-performance <div class="product-body"><p>The favored organizational approach to performance management is shifting. Organizations want to help employees better perform on whatever’s ahead. This article shares how this shift is manifesting, including examples from best-practice organizations benchmarked by APQC.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/shift-managing-motivating-performance#comments Career Development/Pathing Employee Training & Development Human Capital Management Motivation Training Methods Training Programs Articles and White Papers 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.2.2 Review, appraise, and manage employee performance 6.3.4 Manage employee development 6.3.4.4 Manage employee skills development 6.3.5 Develop and train employees Print Human Capital Management Fri, 27 Jul 2018 22:22:55 +0000 APQC 429165 at https://www.apqc.org Three Ways to Customize Learning https://www.apqc.org/knowledge-base/documents/three-ways-customize-learning-0 <div class="product-body"><p>As new technologies integrate the many touchpoints where employees may learn or gain experience, organizations can much more easily personalize learning for each employee. It’s now possible to customize content, modes of delivery, the level of collaboration and guidance, and types of touchpoints based on triggers that occur in an employee’s daily work, organizational priorities, and employees’ own preferences. Read this article on customizing learning to learn more.</p> </div> https://www.apqc.org/knowledge-base/documents/three-ways-customize-learning-0#comments Career Development/Pathing Corporate Universities Employee Training & Development Human Capital Management Training Methods Training Programs Articles and White Papers 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.4 Manage employee development 6.3.5 Develop and train employees 6.3.5.2 Align learning programs with competencies Print Human Capital Management Fri, 27 Jul 2018 21:51:50 +0000 APQC 429163 at https://www.apqc.org Providing Career Guidance Employees Want https://www.apqc.org/knowledge-base/documents/providing-career-guidance-employees-want <div class="product-body"><p>Workplace skills and competencies are becoming obsolete at a quickening pace. Employees are aware of this trend and have zeroed in on training and development as the key means of staying employable. They want to continually develop relevant skills, and that’s great news for organizations. Read this article to find out more about career guidance for employees.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/providing-career-guidance-employees-want#comments Career Development/Pathing Corporate Universities Employee Training & Development Human Capital Management Training Methods Training Programs Articles and White Papers 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.4 Manage employee development 6.3.4.2 Define employee development guidelines 6.3.4.4 Manage employee skills development 6.3.5 Develop and train employees 6.3.5.2 Align learning programs with competencies 6.3.5.4 Develop, conduct, and manage employee and/or management training programs Print Human Capital Management Fri, 27 Jul 2018 21:40:07 +0000 APQC 429160 at https://www.apqc.org The Business Case for Investing in Learning https://www.apqc.org/knowledge-base/documents/business-case-investing-learning <div class="product-body"><p>If training isn’t helping an organization meet its strategic goals, then what’s the purpose of it? The strategic alignment of training and development with organizational goals must be targeted on supporting specific immediate, mid-term, and long-term goals. This is the foundation for the business case to invest in learning.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/business-case-investing-learning" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/business-case-investing-learning#comments Career Development/Pathing Employee Training & Development Human Capital Management Training Methods Training Programs Articles and White Papers 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.4 Manage employee development 6.3.4.2 Define employee development guidelines 6.3.4.4 Manage employee skills development Print Human Capital Management Fri, 27 Jul 2018 21:30:40 +0000 APQC 429159 at https://www.apqc.org A Well-Designed Inventory Strategy Must Be Maintained https://www.apqc.org/knowledge-base/documents/well-designed-inventory-strategy-must-be-maintained <div class="product-body"><p><a href="https://www.apqc.org/log">APQC's Open Standards Benchmarking in logistics</a> indicates that organizations are still trying to find the right balance between carrying enough inventory and minimizing inventory and storage costs. However, logistics strategies adopted by best-practice organizations shed light on how this balance can be achieved.</p> </div> https://www.apqc.org/knowledge-base/documents/well-designed-inventory-strategy-must-be-maintained#comments Inventory Management Logistics Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1.5 Plan distribution requirements 4.1.8.3 Calculate performance measures 4.5 Manage logistics and warehousing 4.5.1 Define logistics strategy 4.5.3.2 Receive, inspect, and store inbound deliveries 4.5.3.5 Track inventory accuracy 4.5.3.7 Manage physical finished goods inventory Print Supply Chain Management Fri, 27 Jul 2018 20:34:29 +0000 APQC 260051 at https://www.apqc.org HR Shared Services Organizations Key Benchmarks: Utility Industry https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-utility-industry <div class="product-body"><p>Prepared using APQC's <a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, this document contains key metrics for HR Shared Services Organizations (SSO) in the utility industry. Metrics indicate HR shared services:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency,</li> <li>Staff productivity, and</li> <li>Supplemental information</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-utility-industry#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Key Performance Indicators (KPIs) and Measures 6.0 Develop and Manage Human Capital 1.2.2 Evaluate strategic options to achieve the objectives 1.2.2.4 Develop global support and shared services strategy 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Energy and Utility Human Capital Management Fri, 27 Jul 2018 18:24:14 +0000 APQC 429153 at https://www.apqc.org HR Shared Services Organizations Key Benchmarks: Services Industry https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-services-industry <div class="product-body"><p>Prepared using APQC's <a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, this document contains key metrics for HR Shared Services Organizations (SSO) in the services industry. Metrics indicate HR shared services:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency,</li> <li>Staff productivity, and</li> <li>Supplemental information</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-services-industry#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Key Performance Indicators (KPIs) and Measures 6.0 Develop and Manage Human Capital 1.2.2 Evaluate strategic options to achieve the objectives 1.2.2.4 Develop global support and shared services strategy 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Human Capital Management Legal Services Professional Services/Business Services Fri, 27 Jul 2018 18:23:29 +0000 APQC 429152 at https://www.apqc.org HR Shared Services Organizations Key Benchmarks: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-pharmaceutical-industry <div class="product-body"><p>Prepared using APQC's <a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, this document contains key metrics for HR Shared Services Organizations (SSO) in the pharmaceutical&nbsp;industry. Metrics indicate HR shared services:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency,</li> <li>Staff productivity, and</li> <li>Supplemental information</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-pharmaceutical-industry#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Key Performance Indicators (KPIs) and Measures 6.0 Develop and Manage Human Capital 1.2.2 Evaluate strategic options to achieve the objectives 1.2.2.4 Develop global support and shared services strategy 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Human Capital Management Pharmaceutical Fri, 27 Jul 2018 18:22:36 +0000 APQC 429151 at https://www.apqc.org HR Shared Services Organizations Key Benchmarks: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-industrial-products-industr <div class="product-body"><p>Prepared using APQC's <a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, this document contains key metrics for HR Shared Services Organizations (SSO) in the industrial products&nbsp;industry. Metrics indicate HR shared services:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency,</li> <li>Staff productivity, and</li> <li>Supplemental information</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-industrial-products-industr#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Key Performance Indicators (KPIs) and Measures 6.0 Develop and Manage Human Capital 1.2.2 Evaluate strategic options to achieve the objectives 1.2.2.4 Develop global support and shared services strategy 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Durable Goods Human Capital Management Machinery Machinery Equipment Fri, 27 Jul 2018 18:21:35 +0000 APQC 429150 at https://www.apqc.org HR Shared Services Organizations Key Benchmarks: Healthcare Industry https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-healthcare-industry <div class="product-body"><p>Prepared using APQC's <a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, this document contains key metrics for HR Shared Services Organizations (SSO) in the healthcare&nbsp;industry. Metrics indicate HR shared services:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency,</li> <li>Staff productivity, and</li> <li>Supplemental information</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-healthcare-industry#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Key Performance Indicators (KPIs) and Measures 6.0 Develop and Manage Human Capital 1.2.2 Evaluate strategic options to achieve the objectives 1.2.2.4 Develop global support and shared services strategy 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Healthcare Human Capital Management Fri, 27 Jul 2018 18:20:16 +0000 APQC 429149 at https://www.apqc.org HR Shared Services Organizations Key Benchmarks: Financial Services Industry https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-financial-services-industry <div class="product-body"><p>Prepared using APQC's <a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, this document contains key metrics for HR Shared Services Organizations (SSO) in the financial services&nbsp;industry. Metrics indicate HR shared services:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency,</li> <li>Staff productivity, and</li> <li>Supplemental information</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-financial-services-industry#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Key Performance Indicators (KPIs) and Measures 6.0 Develop and Manage Human Capital 1.2.2 Evaluate strategic options to achieve the objectives 1.2.2.4 Develop global support and shared services strategy 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Financial Services/Banking Human Capital Management Fri, 27 Jul 2018 18:15:32 +0000 APQC 429148 at https://www.apqc.org Customer-Centric Methodologies for Process Management (Slides) https://www.apqc.org/knowledge-base/documents/customer-centric-methodologies-process-management-slides <div class="product-body"><p>Customer value is not a new concept in process work. In fact, traditional methods like Lean and Six Sigma look specifically at framing processes by the value they add either to customers or the business. However, process efforts tend to focus inwardly in functional silos—not only overlooking their impact on the customer, but also on other parts of the organization. As a leading measure of success for most organizations, customer satisfaction and customer-centricity are at the core of many strategic initiatives.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/customer-centric-methodologies-process-management-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/customer-centric-methodologies-process-management-slides#comments Business Process Management (BPM) Business Transformation New Product Development Process and Performance Management Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 27 Jul 2018 16:21:49 +0000 APQC 429143 at https://www.apqc.org Customer-Centric Methodologies for Process Management (Webinar) https://www.apqc.org/knowledge-base/documents/customer-centric-methodologies-process-management-webinar <div class="product-body"><p>Customer value is not a new concept in process work. In fact, traditional methods like Lean and Six Sigma look specifically at framing processes by the value they add either to customers or the business. However, process efforts tend to focus inwardly in functional silos—not only overlooking their impact on the customer, but also on other parts of the organization. As a leading measure of success for most organizations, customer satisfaction and customer-centricity are at the core of many strategic initiatives.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/customer-centric-methodologies-process-management-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/customer-centric-methodologies-process-management-webinar#comments Business Process Management (BPM) Business Transformation New Product Development Process and Performance Management Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 27 Jul 2018 16:17:56 +0000 APQC 429142 at https://www.apqc.org HR Shared Services Organizations Key Benchmarks: Electronics Industry https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-electronics-industry <div class="product-body"><p>Prepared using APQC's <a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, this document contains key metrics for HR Shared Services Organizations (SSO) in the electronics&nbsp;industry. Metrics indicate HR shared services:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency,</li> <li>Staff productivity, and</li> <li>Supplemental information</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-electronics-industry#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Key Performance Indicators (KPIs) and Measures 6.0 Develop and Manage Human Capital 1.2.2 Evaluate strategic options to achieve the objectives 1.2.2.4 Develop global support and shared services strategy 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Electronics Human Capital Management Fri, 27 Jul 2018 15:37:39 +0000 APQC 429140 at https://www.apqc.org HR Shared Services Organizations Key Benchmarks: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-consumer-productspackaged-g <div class="product-body"><p>Prepared using APQC's <a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, this document contains key metrics for HR Shared Services Organizations (SSO) in the consumer products/packaged goods&nbsp;industry. Metrics indicate HR shared services:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency,</li> <li>Staff productivity, and</li> <li>Supplemental information</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-consumer-productspackaged-g#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Key Performance Indicators (KPIs) and Measures 6.0 Develop and Manage Human Capital 1.2.2 Evaluate strategic options to achieve the objectives 1.2.2.4 Develop global support and shared services strategy 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Consumer Products/Packaged Goods Human Capital Management Fri, 27 Jul 2018 14:53:38 +0000 APQC 429135 at https://www.apqc.org Freight Cost to Operate Outbound Transportation per $1,000 in Revenue https://www.apqc.org/knowledge-base/documents/freight-cost-operate-outbound-transportation-1000-revenue <div class="product-body"><p>Metric data from APQC's Open Standards Benchmarking®&nbsp;data in logistics reveals how organizations perform regarding the freight&nbsp;cost to operate outbound transportation per $1,000 in&nbsp;revenue. This article presents the data and discusses practices that can help reduce the cost associated with this process.</p> </div> https://www.apqc.org/knowledge-base/documents/freight-cost-operate-outbound-transportation-1000-revenue#comments Logistics Outbound Transportation Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.4 Operate outbound transportation Print NACE Special Supply Chain Management Fri, 27 Jul 2018 13:49:18 +0000 APQC 375585 at https://www.apqc.org HR Shared Services Organizations Key Benchmarks: Cross-Industry https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-cross-industry <div class="product-body"><p>Prepared using APQC's <a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from HR Shared Services Organizations (SSO) share values for human capital management processes including:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency,</li> <li>Staff productivity, and</li> <li>Supplemental information</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-key-benchmarks-cross-industry#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Key Performance Indicators (KPIs) and Measures 6.0 Develop and Manage Human Capital 1.2.2 Evaluate strategic options to achieve the objectives 1.2.2.4 Develop global support and shared services strategy 6.1 Develop and manage human resources (HR) planning, policies, and strategies Print Human Capital Management Fri, 27 Jul 2018 13:40:15 +0000 APQC 429129 at https://www.apqc.org Putting Your Knowledge Map to Work: KM Essentials (Recording) https://www.apqc.org/knowledge-base/documents/putting-your-knowledge-map-work-km-essentials-recording <div class="product-body"><p>In this module of APQC’s KM Essentials series, APQC’s Cindy Hubert outlines ways to analyze and act on the insights from knowledge maps, along with tips for updating existing maps. She ends by sharing some knowledge mapping lessons learned.</p> </div> https://www.apqc.org/knowledge-base/documents/putting-your-knowledge-map-work-km-essentials-recording#comments Knowledge Management Knowledge Mapping and Flow Presentations 12.5.2.3 Identify gaps and needs Video Knowledge Management Thu, 26 Jul 2018 23:51:36 +0000 Cindy Hubert 429095 at https://www.apqc.org Planning and Creating a Knowledge Map: KM Essentials (Recording) https://www.apqc.org/knowledge-base/documents/planning-and-creating-knowledge-map-km-essentials-recording <div class="product-body"><p>In this module of APQC’s KM Essentials series, APQC’s Lauren Trees walks through the scoping and planning involved in preparing for a knowledge mapping session. Then APQC’s Cindy Hubert explains how to create a knowledge map, including what stakeholders to involve, what questions to pose to participants, and how to fill out a mapping template.</p> </div> https://www.apqc.org/knowledge-base/documents/planning-and-creating-knowledge-map-km-essentials-recording#comments Knowledge Management Knowledge Mapping and Flow Presentations 12.5.2.3 Identify gaps and needs Video Knowledge Management Thu, 26 Jul 2018 23:47:38 +0000 Cindy Hubert and Lauren Trees 429094 at https://www.apqc.org Why Organizations Map Knowledge: KM Essentials (Recording) https://www.apqc.org/knowledge-base/documents/why-organizations-map-knowledge-km-essentials-recording <div class="product-body"><p>In this module of APQC’s KM Essentials series, APQC’s Cindy Hubert covers the basics of knowledge mapping. She outlines why knowledge mapping is important, what a knowledge map consists of, and common types of knowledge maps.</p> </div> https://www.apqc.org/knowledge-base/documents/why-organizations-map-knowledge-km-essentials-recording#comments Knowledge Management Knowledge Mapping and Flow Presentations 12.5.2.3 Identify gaps and needs Video Knowledge Management Thu, 26 Jul 2018 23:43:05 +0000 Cindy Hubert 429093 at https://www.apqc.org Introduction to Knowledge Mapping: KM Essentials (Slides) https://www.apqc.org/knowledge-base/documents/introduction-knowledge-mapping-km-essentials-slides <div class="product-body"><p>This presentation offers an introduction to knowledge mapping. It begins by explaining what knowledge mapping is and why organizations create knowledge maps for their business processes and domains. It then explains the key steps involved in knowledge mapping, from planning a knowledge mapping project to creating, analyzing, and using the resulting knowledge map.</p> <p>A recorded version of this presentation can be viewed in three parts: Why Organizations Map Knowledge, Planning and Creating a Knowledge Map, and Putting Your Knowledge Map to Work.</p> </div> https://www.apqc.org/knowledge-base/documents/introduction-knowledge-mapping-km-essentials-slides#comments Knowledge Management Knowledge Mapping and Flow Presentations 12.5.2.3 Identify gaps and needs Print Knowledge Management Thu, 26 Jul 2018 23:38:43 +0000 APQC 429092 at https://www.apqc.org Key Human Capital Management Benchmarks: Source, Recruit, and Select Employees for Media and Entertainment Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employ-15 <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking® portal</a>, this table highlights human capital management benchmarks in the <em>Source, recruit, and select employees process</em> for organizations in the media and entertainment&nbsp;industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employ-15#comments Human Capital Management Recruiting and Staffing Benchmarks and Metrics 6.2 Recruit, source, and select employees Print Broadcasting/Radio/TV/Cable/Media Entertainment Human Capital Management NACE Special Thu, 26 Jul 2018 20:52:04 +0000 APQC 429083 at https://www.apqc.org Key Human Capital Management Benchmarks: Source, Recruit, and Select Employees for Healthcare Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employ-14 <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking® portal</a>, this table highlights human capital management benchmarks in the <em>Source, recruit, and select employees process</em> for organizations in the healthcare&nbsp;industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employ-14#comments Human Capital Management Recruiting and Staffing Benchmarks and Metrics 6.2 Recruit, source, and select employees Print Healthcare Human Capital Management NACE Special Thu, 26 Jul 2018 20:50:28 +0000 APQC 429082 at https://www.apqc.org Key Human Capital Management Benchmarks: Source, Recruit, and Select Employees for Electronics Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employ-13 <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking® portal</a>, this table highlights human capital management benchmarks in the <em>Source, recruit, and select employees process</em> for organizations in the electronics&nbsp;industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employ-13#comments Human Capital Management Recruiting and Staffing Benchmarks and Metrics 6.2 Recruit, source, and select employees Print Electronics Human Capital Management NACE Special Thu, 26 Jul 2018 20:49:30 +0000 APQC 429081 at https://www.apqc.org Key Human Capital Management Benchmarks: Source, Recruit, and Select Employees for Aerospace Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employ-12 <div class="product-body"><p>Prepared using <a href="https://www.apqc.org/benchmarking-portal">APQC’s Open Standards Benchmarking® portal</a>, this table highlights human capital management benchmarks in the <em>Source, recruit, and select employees process</em> for organizations in the aerospace&nbsp;industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-source-recruit-and-select-employ-12#comments Human Capital Management Recruiting and Staffing Benchmarks and Metrics 6.2 Recruit, source, and select employees Print Aerospace Human Capital Management NACE Special Thu, 26 Jul 2018 20:48:33 +0000 APQC 429080 at https://www.apqc.org