APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en Preparing for the Next Level of Financial Planning and Analysis: Healthcare Industry Spotlight https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-healthcare-industry-sp <div class="product-body"><p>APQC and the Association for Financial Professionals (AFP) conducted a survey to understand where Financial Planning &amp; Analysis (FP&amp;A) stands regarding current tools, technologies, techniques, and the associated skills required of today’s FP&amp;A professionals.</p> <p>This survey summary report summarizes the thoughts and experiences from survey participants in the healthcare industry. For the full cross-industry report, click <a href="https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-survey-summary-report">here</a>.</p> </div> https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-healthcare-industry-sp#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Presentations 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.3 Prepare periodic financial forecasts Print Financial Management Healthcare Fri, 19 Apr 2019 19:11:07 +0000 APQC 448537 at https://www.apqc.org Preparing for the Next Level of Financial Planning and Analysis: Consumer Products/Packaged Goods Industry Spotlight https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-consumer-productspacka <div class="product-body"><p>APQC and the Association for Financial Professionals (AFP) conducted a survey to understand where Financial Planning &amp; Analysis (FP&amp;A) stands regarding current tools, technologies, techniques, and the associated skills required of today’s FP&amp;A professionals.</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-consumer-productspacka" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-consumer-productspacka#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Presentations 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.3 Prepare periodic financial forecasts Print Consumer Products/Packaged Goods Financial Management Fri, 19 Apr 2019 19:09:16 +0000 APQC 448536 at https://www.apqc.org Preparing for the Next Level of Financial Planning and Analysis: Financial Services/Banking Industry Spotlight https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-financial-servicesbank <div class="product-body"><p>APQC and the Association for Financial Professionals (AFP) conducted a survey to understand where Financial Planning &amp; Analysis (FP&amp;A) stands regarding current tools, technologies, techniques, and the associated skills required of today’s FP&amp;A professionals.</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-financial-servicesbank" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-financial-servicesbank#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Presentations 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.3 Prepare periodic financial forecasts Print Financial Management Financial Services/Banking Fri, 19 Apr 2019 18:59:54 +0000 APQC 448534 at https://www.apqc.org Communicating About KM (Executive Summary) https://www.apqc.org/knowledge-base/documents/communicating-about-km-executive-summary <div class="product-body"><p>Effective communication is key to every successful knowledge management (KM) program. But in a crowded and complex enterprise communications landscape, it can be hard for KM teams to get their messages through to the workforce. This executive summary highlights best practices for KM branding, messaging, and communication channels based on APQC’s latest research. Details are available in <a href="https://www.apqc.org/knowledge-base/documents/communicating-about-km-report">the full report</a>.</p> </div> https://www.apqc.org/knowledge-base/documents/communicating-about-km-executive-summary#comments KM Communication Knowledge Management Articles and White Papers 12.5.1.8 Develop training and communication plans Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 18 Apr 2019 18:14:30 +0000 APQC 448485 at https://www.apqc.org Communicating About KM (Report) https://www.apqc.org/knowledge-base/documents/communicating-about-km-report <div class="product-body"><p>Effective communication is key to every successful knowledge management (KM) program. But in a crowded and complex enterprise communications landscape, it can be hard for KM teams to get their messages through to the workforce. This report outlines best practices for KM branding, messaging, and communication channels based on APQC’s latest research.</p> </div> https://www.apqc.org/knowledge-base/documents/communicating-about-km-report#comments KM Communication Knowledge Management Reports and Books 12.5.1.8 Develop training and communication plans Print Airline Biotechnology Construction Engineering Healthcare Knowledge Management Machinery Non-Profit Pharmaceutical Software Thu, 18 Apr 2019 17:16:50 +0000 APQC 448481 at https://www.apqc.org 10 Best Practices for KM Communications (Infographic) https://www.apqc.org/knowledge-base/documents/10-best-practices-km-communications-infographic <div class="product-body"><p>This infographic shares data on KM communications strategies and 10 actions you can take to improve how you talk to stakeholders and end-users about KM.</p> </div> https://www.apqc.org/knowledge-base/documents/10-best-practices-km-communications-infographic#comments KM Communication Knowledge Management Infographics 12.5.1.8 Develop training and communication plans Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 18 Apr 2019 17:10:17 +0000 APQC 448480 at https://www.apqc.org Measuring Your Knowledge Management Program Across APQC’s Levels of KM Maturity https://www.apqc.org/knowledge-base/documents/measuring-your-knowledge-management-program-across-apqc-s-levels-km-maturit <div class="product-body"><p>It is never too soon to start tracking how knowledge management (KM) creates value for your organization. That said, your measures will vary depending on where you are in your KM implementation. This article maps common KM measures to APQC’s Levels of Knowledge Management Maturity (SM), explaining which measures, tools, and approaches are appropriate at each of the five maturity levels included in the model.</p> </div> https://www.apqc.org/knowledge-base/documents/measuring-your-knowledge-management-program-across-apqc-s-levels-km-maturit#comments KM Maturity KM Measurement Knowledge Management Articles and White Papers 12.5.2.1 Assess maturity of existing KM initiatives Print Knowledge Management NACE Special Evolve KM Capabilities Key Content Thu, 18 Apr 2019 05:00:00 +0000 APQC 275450 at https://www.apqc.org How to Use APQC’s KM Measurement Alignment Worksheet https://www.apqc.org/knowledge-base/documents/how-use-apqc-s-km-measurement-alignment-worksheet <div class="product-body"><p>APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple, straightforward format to map the links between business strategy, business processes, KM approaches, and measures. This article explains the methodology behind the worksheet, how to fill it out, and a completed example.</p> <p><a href="https://www.apqc.org/knowledge-base/documents/apqc-s-km-measurement-alignment-worksheet">Click here to download an editable version of the template.</a></p> </div> https://www.apqc.org/knowledge-base/documents/how-use-apqc-s-km-measurement-alignment-worksheet#comments KM Measurement Knowledge Management Articles and White Papers 12.5.2.2 Evaluate existing KM approaches Print Knowledge Management Wed, 17 Apr 2019 22:32:45 +0000 APQC 448417 at https://www.apqc.org APQC’s KM Measurement Alignment Worksheet https://www.apqc.org/knowledge-base/documents/apqc-s-km-measurement-alignment-worksheet <div class="product-body"><p>APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple, straightforward format to map the links between business strategy, business processes, KM approaches, and measures. This editable Microsoft Excel template includes a blank version of the worksheet as well as a completed example.</p> <p><a href="https://www.apqc.org/knowledge-base/documents/how-use-apqc-s-km-measurement-alignment-worksheet">Click here for instructions on how to use this template.</a></p> </div> https://www.apqc.org/knowledge-base/documents/apqc-s-km-measurement-alignment-worksheet#comments KM Measurement Knowledge Management Tools and Templates 12.5.2.2 Evaluate existing KM approaches Print Knowledge Management Wed, 17 Apr 2019 22:28:55 +0000 APQC 448416 at https://www.apqc.org Leading Effective Change: The Roles of Leaders in Change Management https://www.apqc.org/knowledge-base/documents/leading-effective-change-roles-leaders-change-management <div class="product-body"><p>As the pace and scale of organizational change continues to grow, so does the need for formal change management. Organizations have made significant investments in change planning, resources, and methods, but many still struggle to drive new behaviors and widespread adoption.</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/leading-effective-change-roles-leaders-change-management" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/leading-effective-change-roles-leaders-change-management#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Employee Communication Process and Performance Management Reports and Books 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.4.1 Plan for change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 17 Apr 2019 19:38:28 +0000 APQC 448404 at https://www.apqc.org Percentage of Approved Capital Projects Considered Within or on Budget https://www.apqc.org/knowledge-base/documents/percentage-approved-capital-projects-considered-within-or-budget <div class="product-body"><p>Capital projects often require significant investments of an organization’s finances, time, human capital, and other resources. When capital projects go off the rails and over budget, the consequences can be incredibly damaging for an organization’s finances, human resources, and ability to make investments in future capital projects.</div><p><a href="https://www.apqc.org/knowledge-base/documents/percentage-approved-capital-projects-considered-within-or-budget" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/percentage-approved-capital-projects-considered-within-or-budget#comments Budgeting Capital Planning/Allocation Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources 8.4.1.3 Review and approve capital projects and fixed-asset acquisitions 8.4.2.3 Monitor and track capital projects and budget spending Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 17 Apr 2019 19:28:50 +0000 Perry D. Wiggins 448402 at https://www.apqc.org The Employee Experience 101: An Interview with IBM’s Benoit Hardy-Vallée https://www.apqc.org/knowledge-base/documents/employee-experience-101-interview-ibm-s-benoit-hardy-vall-e <div class="product-body"><p>What is the employee experience? How does it differ from employee engagement? How are employee experiences and HR processes different? Why is there so much interest in the employee experience today?</p> <p>In an email interview with APQC, IBM’s Benoit Hardy-Vallée, Associate Partner and IBM Canada Lead—HR Reinvention, Talent and Transformation, succinctly answers these basic questions about this timely human capital management topic.</p> </div> https://www.apqc.org/knowledge-base/documents/employee-experience-101-interview-ibm-s-benoit-hardy-vall-e#comments Employee Feedback Programs Employee Satisfaction and Engagement Human Capital Management Articles and White Papers 6.0 Develop and Manage Human Capital 6.6.7.2 Manage/Collect employee suggestions and perform employee research Print Financial Management Human Capital Management Knowledge Management Professional Services/Business Services Supply Chain Management Wed, 17 Apr 2019 14:41:05 +0000 APQC 448376 at https://www.apqc.org Upping Your Change Engagement Game https://www.apqc.org/knowledge-base/documents/upping-your-change-engagement-game <div class="product-body"><p>At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set of approaches to transition employees, teams, and/or an entire organization to a desired future state and engender the behaviors necessary to achieve the organization's goals.</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/upping-your-change-engagement-game" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/upping-your-change-engagement-game#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Employee Communication Process and Performance Management Reports and Books 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.4.1 Plan for change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 17 Apr 2019 13:49:14 +0000 APQC 448367 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Food and Beverage Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-food-and-beverage-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the food and beverage industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-food-and-beverage-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Financial Management Food/Beverage/Restaurant Supply Chain Management Tue, 16 Apr 2019 21:32:35 +0000 APQC 448306 at https://www.apqc.org Transforming the Employee Experience at IBM (Slides) https://www.apqc.org/knowledge-base/documents/transforming-employee-experience-ibm-slides <div class="product-body"><div>From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience.&nbsp;</div> <ul> <li>Use Agile and Design Thinking to guide how you work on every aspect of the transformation.</li> <li>Have a unified Cloud strategy that aims to buy the best systems for the organization.</li> <li>Embrace the concept of Cognitive HR—what AI can do to augment human capabilities.</li> <li>Benchmark so you know what the best looks like.</li> <li>Measure the employee experience via engagement.</li> </ul> <di</div><p><a href="https://www.apqc.org/knowledge-base/documents/transforming-employee-experience-ibm-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/transforming-employee-experience-ibm-slides#comments Applicant Tracking Systems Compensation Employee Communication Employee Feedback Programs Employee Satisfaction and Engagement Employee Training & Development HR Information systems/technology Human Capital Management Learning management systems Managing employee data and metrics Onboarding/new hire orientation Performance management and evaluation Recruiting and Staffing Presentations 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.2 Recruit, source, and select employees 6.2.1 Create and develop employee requisitions 6.3.1 Manage employee orientation and deployment 6.3.2 Manage employee performance 6.3.4 Manage employee development 6.3.4.3 Develop employee career plans 6.3.5 Develop and train employees 6.3.5.1 Align employee and organization development needs 6.4.1.1 Develop salary/compensation structure and plan 6.6 Manage employee information Print Financial Management Human Capital Management Knowledge Management Professional Services/Business Services Supply Chain Management Tue, 16 Apr 2019 20:32:40 +0000 APQC 448302 at https://www.apqc.org Transforming the Employee Experience at IBM (Webinar) https://www.apqc.org/knowledge-base/documents/transforming-employee-experience-ibm-webinar <div class="product-body"><div>From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience.&nbsp;</div> <ul> <li>Use Agile and Design Thinking to guide how you work on every aspect of the transformation.</li> <li>Have a unified Cloud strategy that aims to buy the best systems for the organization.</li> <li>Embrace the concept of Cognitive HR—what AI can do to augment human capabilities.</li> <li>Benchmark so you know what the best looks like.</li> <li>Measure the employee experience via engagement.</li> </ul> <di</div><p><a href="https://www.apqc.org/knowledge-base/documents/transforming-employee-experience-ibm-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/transforming-employee-experience-ibm-webinar#comments Applicant Tracking Systems Compensation Employee Communication Employee Feedback Programs Employee Satisfaction and Engagement Employee Training & Development HR Information systems/technology Human Capital Management Learning management systems Managing employee data and metrics Onboarding/new hire orientation Performance management and evaluation Recruiting and Staffing Presentations 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.2 Recruit, source, and select employees 6.2.1 Create and develop employee requisitions 6.2.6 Track candidates 6.3.1 Manage employee orientation and deployment 6.3.1.1 Create/Maintain employee on-boarding program 6.3.2 Manage employee performance 6.3.4 Manage employee development 6.3.4.3 Develop employee career plans 6.3.5 Develop and train employees 6.3.5.1 Align employee and organization development needs 6.4.1.1 Develop salary/compensation structure and plan 6.6 Manage employee information 6.6.2 Manage employee inquiry process 6.6.3 Manage and maintain employee data 6.6.4 Manage human resource information systems (HRIS) 6.6.7.2 Manage/Collect employee suggestions and perform employee research Video Financial Management Human Capital Management Knowledge Management Professional Services/Business Services Supply Chain Management Tue, 16 Apr 2019 20:18:37 +0000 APQC 448298 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Consumer Products (Non-Food and Beverage) https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-consumer-products-non-food-and--0 <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the consumer products (non-food and beverage) industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-consumer-products-non-food-and--0#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Consumer Products/Packaged Goods Financial Management Supply Chain Management Tue, 16 Apr 2019 05:00:00 +0000 APQC 448208 at https://www.apqc.org Using Corporate Credit Cards for Travel and Entertainment Expenses https://www.apqc.org/knowledge-base/documents/using-corporate-credit-cards-travel-and-entertainment-expenses <div class="product-body"><p>Travel and entertainment (T&amp;E) expenses involve big money—and often big headaches—for companies. Although T&amp;E expenses typically account for about one-tenth of total annual budgets, it is fortunately one of the most controllable corporate expenses. One tool for helping control T&amp;E expenses, by streamlining processes and mitigating risk, is the corporate credit card.</p> </div> https://www.apqc.org/knowledge-base/documents/using-corporate-credit-cards-travel-and-entertainment-expenses#comments Auditing Analytics Expense Reporting Finance Analytics Finance and Accounting Travel and Entertainment Articles and White Papers 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements 8.6.2 Process expense reimbursements Print Financial Management Tue, 16 Apr 2019 05:00:00 +0000 APQC 448278 at https://www.apqc.org Number of Purchase Orders Processed per Procurement FTE https://www.apqc.org/knowledge-base/documents/purchase-orders-processed-procurement-employee-0 <div class="product-body"><p>Staff productivity is an important factor in determining the performance of procurement. This article is part of a series of articles outlining key performance indicators for procurement (PCF Process Group 4.2). This article presents data from APQC's Open Standards Benchmarking® for procurement regarding the number of purchase orders processed per procurement FTE.</p> </div> https://www.apqc.org/knowledge-base/documents/purchase-orders-processed-procurement-employee-0#comments Procurement Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services Print NACE Special Supply Chain Management Tue, 16 Apr 2019 05:00:00 +0000 APQC 267408 at https://www.apqc.org How Technology Is Changing KM and the Way We Work: An Interview with Carla O'Dell https://www.apqc.org/knowledge-base/documents/how-technology-changing-km-and-way-we-work-interview-carla-odell <div class="product-body"><p>Carla O’Dell is one of the world’s leading experts in knowledge management (KM) and APQC’s Chairman of the Board. In April 2019, APQC’s research team spoke with O’Dell about the ways new technologies are re-shaping knowledge work and how KM practitioners need to adapt.</p> </div> https://www.apqc.org/knowledge-base/documents/how-technology-changing-km-and-way-we-work-interview-carla-odell#comments KM Enabling Technology Knowledge Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1.7 Assess IT needs and engage IT function Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 15 Apr 2019 20:30:33 +0000 APQC 448207 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Utility Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-utility-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the utility industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-utility-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Energy and Utility Financial Management Supply Chain Management Mon, 15 Apr 2019 18:56:57 +0000 APQC 448201 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Telecommunications Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-telecommunications-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the telecommunications industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-telecommunications-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Financial Management Supply Chain Management Telecommunication Mon, 15 Apr 2019 18:56:55 +0000 APQC 448200 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Services Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-services-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the services&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-services-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Financial Management Legal Services Professional Services/Business Services Supply Chain Management Mon, 15 Apr 2019 18:56:55 +0000 APQC 448199 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-retail-and-wholesale-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the retail and wholesale industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-retail-and-wholesale-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Financial Management Retail/Catalog/Mail Order Supply Chain Management Wholesale Distribution Mon, 15 Apr 2019 18:56:53 +0000 APQC 448198 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-pharmaceutical-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the pharmaceutical industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-pharmaceutical-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Financial Management Pharmaceutical Supply Chain Management Mon, 15 Apr 2019 18:56:52 +0000 APQC 448197 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Media and Entertainment Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-media-and-entertainment-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the media and entertainment industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-media-and-entertainment-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Broadcasting/Radio/TV/Cable/Media Entertainment Financial Management Supply Chain Management Mon, 15 Apr 2019 18:56:51 +0000 APQC 448196 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Insurance Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-insurance-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the insurance&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-insurance-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Financial Management Insurance Supply Chain Management Mon, 15 Apr 2019 18:56:50 +0000 APQC 448195 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Financial Services and Banking Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-financial-services-and-banking-in <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the financial services and banking industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-financial-services-and-banking-in#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Financial Management Financial Services/Banking Supply Chain Management Mon, 15 Apr 2019 17:37:59 +0000 APQC 448187 at https://www.apqc.org Designing Processes for Informative Differentiated Assessment: Christ Church Grammar School Case Study https://www.apqc.org/knowledge-base/documents/designing-processes-informative-differentiated-assessment-christ-church-gra <div class="product-body"><p>In February 2019, <a href="https://www.apqc.org/k12education">APQC K-12 Education</a>&nbsp;interviewed Christ Church Grammar School (CCGS) to discuss their recent school improvement initiative that has revamped how they manage assessments. These successes were due to exposure of a systematic process and change management approach. CCGS reviewed its methods for differentiated assessment, and realized they had weaknesses within the practices.</div><p><a href="https://www.apqc.org/knowledge-base/documents/designing-processes-informative-differentiated-assessment-christ-church-gra" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/designing-processes-informative-differentiated-assessment-christ-church-gra#comments Education K16 Case Studies 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 15 Apr 2019 14:49:32 +0000 APQC 448167 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Distribution and Transportation Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-distribution-and-transportation-i <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the distribution and transportation industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-distribution-and-transportation-i#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Distribution Financial Management Supply Chain Management Transportation/Freight Carriers Mon, 15 Apr 2019 05:00:00 +0000 APQC 448171 at https://www.apqc.org Key Product Development Benchmarks at a Glance https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance <div class="product-body"><p>With data from APQC's Open Standards Benchmarking in product development, this article highlights important product development benchmarks for organizations.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print NACE Special Supply Chain Management Fri, 12 Apr 2019 21:29:20 +0000 APQC 299415 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Petroleum/Chemical Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-petroleumchemical-industry <div class="product-body"><p>Including data from APQC’s Open Standards Benchmarking in product development, this article highlights product development benchmarks for organizations in the petroleum/chemical industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-petroleumchemical-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Chemicals Financial Management Human Capital Management NACE Special Petroleum/Oil/Gas Supply Chain Management Fri, 12 Apr 2019 21:29:00 +0000 APQC 278825 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Aerospace Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-aerospace-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this article highlights product development benchmarks for organizations in the aerospace industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-aerospace-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Aerospace NACE Special Supply Chain Management Fri, 12 Apr 2019 21:28:41 +0000 APQC 278735 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Automotive Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-automotive-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in product development, this article highlights product development benchmarks for organizations in the automotive industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-automotive-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Automotive Human Capital Management Supply Chain Management Fri, 12 Apr 2019 21:28:16 +0000 APQC 278733 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-consumer-productspackaged-goods-i <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in product development, this article highlights product development benchmarks for organizations in the consumer products/packaged goods industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-consumer-productspackaged-goods-i#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Consumer Products/Packaged Goods Human Capital Management Supply Chain Management Fri, 12 Apr 2019 21:27:57 +0000 APQC 277121 at https://www.apqc.org Key Product Development Benchmarks at a Glance: Electronics Industry https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-electronics-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the electronics industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to develop and manage products and services,</li> <li>percentage of revenue from products launched in the past year,</li> <li>percentage of new product/service development projects launched on time, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-product-development-benchmarks-glance-electronics-industry#comments New Product Development Portfolio Management Product Design Product Development Product Management and Planning Research Benchmarks and Metrics 2.0 Develop and Manage Products and Services 2.1 Manage product and service portfolio 2.2 Develop products and services Print Electronics Financial Management Supply Chain Management Fri, 12 Apr 2019 21:27:33 +0000 APQC 277120 at https://www.apqc.org Labor Cost Forecasting: Process, Roles and Responsibilities, and Critical Success Factors https://www.apqc.org/knowledge-base/documents/labor-cost-forecasting-process-roles-and-responsibilities-and-critical-succ <div class="product-body"><div>APQC spoke with FP&amp;A SME Philip Peck about the process, roles and responsibilities, and critical success factors for&nbsp;labor cost forecasting.</div><p><a href="https://www.apqc.org/knowledge-base/documents/labor-cost-forecasting-process-roles-and-responsibilities-and-critical-succ" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/labor-cost-forecasting-process-roles-and-responsibilities-and-critical-succ#comments Finance and Accounting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.3 Prepare periodic financial forecasts Print Financial Management Fri, 12 Apr 2019 17:27:54 +0000 APQC 448058 at https://www.apqc.org 2019 Supply Chain Priorities: Consumer Products/Packaged Goods Organizations https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-consumer-productspackaged-goods-organizations <div class="product-body"><p>As part of APQC's fifth annual supply chain priorities research, APQC analyzed the perspectives of respondents from consumer products/packaged goods (CPG) organizations. This report highlights the 2019 supply chain priorities, challenges, trends, and effectiveness for CPG organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-consumer-productspackaged-goods-organizations#comments Logistics Manufacturing Procurement Supply Chain Management Supply Chain Planning Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.4 Deliver service to customer 4.5 Manage logistics and warehousing Print Consumer Products/Packaged Goods Supply Chain Management Fri, 12 Apr 2019 17:08:00 +0000 APQC 448055 at https://www.apqc.org 2019 Education K-12 Priorities and Challenges Survey Summary Report https://www.apqc.org/knowledge-base/documents/2019-education-k-12-priorities-and-challenges-survey-summary-report <div class="product-body"><p>In February 2019, APQC conducted it’s annual education priorities &amp; challenges survey to collect information from educators across the globe in efforts to learn about trending subject matter in education for 2019.</p> <p>Learning about the current trends in education will help shape APQC’s 2019 education research agenda while also helping educators to understand the challenges others are facing across the country.&nbsp;Additionally, the information can help support educators in shaping their 2019 academic plans and strategic initiatives.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-education-k-12-priorities-and-challenges-survey-summary-report#comments Education K16 Presentations 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 12 Apr 2019 13:55:24 +0000 APQC 448028 at https://www.apqc.org Interactive Financial Reporting Tune-Up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-financial-reporting-tune-diagnostic <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking <a href="https://www.apqc.org/benchmarking-portal/osb/general-accounting-and-reporting">General Accounting and Reporting</a>&nbsp;survey, this interactive diagnostic in excel can help you compare your financial reporting process performance on key cycle time, efficiency, and cost measures.</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-financial-reporting-tune-diagnostic#comments Finance and Accounting Financial Reporting Tools and Templates 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.3.4 Perform financial reporting Print Financial Management Fri, 05 Apr 2019 17:42:28 +0000 APQC 447531 at https://www.apqc.org Enhancing the Value of Your Supplier Relationships https://www.apqc.org/knowledge-base/documents/enhancing-value-your-supplier-relationships <div class="product-body"><p>Supplier relationship management (SRM) is a method commonly used by organizations to ensure suppliers adhere to established contract terms and performance objectives. Most organizations are familiar with the principles, but too many organizations still do not use SRM.</p> <p>Read this article to find out more about the benefits of a SRM program and how to overcome the most common obstacles.</p> </div> https://www.apqc.org/knowledge-base/documents/enhancing-value-your-supplier-relationships#comments Procurement Sourcing Supplier Certification Supplier Partnerships Supplier Relationship Management Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 05 Apr 2019 17:06:49 +0000 APQC 447529 at https://www.apqc.org Interactive General Accounting and Reporting Tune-up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-general-accounting-and-reporting-tune-diagnostic <div class="product-body"><p>Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Interactive General Accounting Tune-up Diagnostic highlights&nbsp;<a href="https://www.apqc.org/benchmarking-portal/osb/general-accounting-and-reporting">Open Standards Benchmarking</a> data that you can compare with your organization's performance to make sure your processes are on track.</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-general-accounting-and-reporting-tune-diagnostic#comments Finance and Accounting General Accounting and Reporting Benchmarks and Metrics 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.3.1 Manage policies and procedures 8.3.2 Perform general accounting 8.3.2.1 Maintain chart of accounts 8.3.2.2 Process journal entries 8.3.4 Perform financial reporting 8.3.4.2 Prepare consolidated financial statements 8.3.4.4 Perform consolidated reporting/review of cost management reports 8.3.4.6 Produce quarterly/annual filings and shareholder reports Print Financial Management Fri, 05 Apr 2019 06:00:00 +0000 APQC 387415 at https://www.apqc.org Technology Benefits Sales and Operations Planning https://www.apqc.org/knowledge-base/documents/technology-benefits-sales-and-operations-planning <div class="product-body"><p>Technology can take&nbsp;<span style="font-family:georgia,times new roman,times,serif; font-size:13px">sales and operations planning (S&amp;OP)&nbsp;</span>to the next level, but only if it supports a robust process. A majority of&nbsp;<span style="font-family:georgia,times new roman,times,serif; font-size:13px">S&amp;OP&nbsp;</span>professionals, regardless of industry, say that technology is extremely or very critical to their S&amp;OP process. In this article, APQC explores S&amp;OP technology adoption and application in addition to criteria and benefits.</p> </div> https://www.apqc.org/knowledge-base/documents/technology-benefits-sales-and-operations-planning#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Thu, 04 Apr 2019 23:50:36 +0000 APQC 447455 at https://www.apqc.org Key Technologies Support a Robust S&OP Process (Infographic) https://www.apqc.org/knowledge-base/documents/key-technologies-support-robust-sop-process-infographic <div class="product-body"><p>A majority of sales and operations planning (S&amp;OP) professionals, regardless of industry, say that technology is extremely or very critical to their S&amp;OP process. APQC research finds that many organizations intend to increase spending on S&amp;OP tools, but they must still overcome barriers such as lack of consensus or budgetary constraints. APQC recommends that companies develop and gain buy-in for a robust S&amp;OP process, and then adopt the necessary tools.</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/key-technologies-support-robust-sop-process-infographic" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-technologies-support-robust-sop-process-infographic#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Infographics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 04 Apr 2019 23:16:07 +0000 APQC 447454 at https://www.apqc.org Financial Shared Services: The Relationship between Performance and Scope, Governance, and Maturity https://www.apqc.org/knowledge-base/documents/financial-shared-services-relationship-between-performance-and-scope-govern <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">In January of 2019, Brad DeMent and Trey Robinson, from management consulting firm ScottMadden, delivered a&nbsp;</span><a href="https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-webinar" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 13px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">webinar</a><span style="font-family:georgia,times new roman,times,serif; font-size:13px">&nbsp;</span></div><p><a href="https://www.apqc.org/knowledge-base/documents/financial-shared-services-relationship-between-performance-and-scope-govern" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/financial-shared-services-relationship-between-performance-and-scope-govern#comments Finance and Accounting Articles and White Papers 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 04 Apr 2019 21:56:31 +0000 APQC 398444 at https://www.apqc.org Financial Shared Services: Leaders Are Leveraging Technology and Analytics https://www.apqc.org/knowledge-base/documents/financial-shared-services-leaders-are-leveraging-technology-and-analytics <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">In January of 2019, Brad DeMent and Trey Robinson, from management consulting firm ScottMadden, delivered a&nbsp;</span><a href="https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-webinar" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 13px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">webinar</a><span style="font-family:georgia,times new roman,times,serif; font-size:13px">&nbsp;</span></div><p><a href="https://www.apqc.org/knowledge-base/documents/financial-shared-services-leaders-are-leveraging-technology-and-analytics" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/financial-shared-services-leaders-are-leveraging-technology-and-analytics#comments Finance Analytics Finance and Accounting Financial Analytics Articles and White Papers 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 04 Apr 2019 21:55:32 +0000 APQC 398443 at https://www.apqc.org Global Trends in Financial Shared Service Center Locations https://www.apqc.org/knowledge-base/documents/global-trends-financial-shared-service-center-locations <div class="product-body"><p>In January of 2019, Brad DeMent (partner and finance practice lead) and Trey Robinson (partner) from management consulting firm ScottMadden delivered a webinar to discuss the results of the latest finance shared services benchmarking study. The scope of the study covers the following topics for an in-depth analysis of financial shared service centers (SSCs): Delivery model, scope of services, staffing, location, performance, and technologies leveraged.</p> <p>This article summarizes key findings related to regional growth trends, regions served, and location criteria.</p> </div> https://www.apqc.org/knowledge-base/documents/global-trends-financial-shared-service-center-locations#comments Finance and Accounting Articles and White Papers 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 04 Apr 2019 21:55:18 +0000 APQC 447449 at https://www.apqc.org Financial Shared Services: Comparing Staffing and Cost Metrics https://www.apqc.org/knowledge-base/documents/financial-shared-services-comparing-staffing-and-cost-metrics <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">In January of 2019, Brad DeMent and Trey Robinson, from management consulting firm ScottMadden, delivered a&nbsp;</span><a href="https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-webinar" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 13px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">webinar</a><span style="font-family:georgia,times new roman,times,serif; font-size:13px">&nbsp;</span></div><p><a href="https://www.apqc.org/knowledge-base/documents/financial-shared-services-comparing-staffing-and-cost-metrics" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/financial-shared-services-comparing-staffing-and-cost-metrics#comments Finance and Accounting Process Improvement Project Management Articles and White Papers 8.2 Perform revenue accounting 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 04 Apr 2019 21:49:50 +0000 APQC 398442 at https://www.apqc.org Preparing for the Next Level of Financial Planning and Analysis: Survey Summary Report https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-survey-summary-report <div class="product-body"><p>Everyone wants more from finance. The business wants a strategic partner with flexible processes and interoperable systems. The CFO wants controlled operations and a seat at the decision table when capital is deployed. Financial Planning &amp; Analysis (FP&amp;A) wants to be the team that leans into the business to apply finance acumen and drives decisions. But is this the reality? Are FP&amp;A teams being encouraged to look ahead or are they still encumbered with the mundane and routine work that has been expected from them?</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-survey-summary-report" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/preparing-next-level-financial-planning-and-analysis-survey-summary-report#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Presentations 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.3 Prepare periodic financial forecasts Print Financial Management Thu, 04 Apr 2019 19:53:41 +0000 APQC 447436 at https://www.apqc.org Financial Shared Services: Leaders Do a Lot of Things Right https://www.apqc.org/knowledge-base/documents/financial-shared-services-leaders-do-lot-things-right <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">In January of 2019, Brad DeMent and Trey Robinson, from management consulting firm ScottMadden, delivered a&nbsp;</span><a href="https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-webinar" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 13px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">webinar</a><span style="font-family:georgia,times new roman,times,serif; font-size:13px">&nbsp;</span></div><p><a href="https://www.apqc.org/knowledge-base/documents/financial-shared-services-leaders-do-lot-things-right" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/financial-shared-services-leaders-do-lot-things-right#comments Finance and Accounting Articles and White Papers 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 04 Apr 2019 18:09:33 +0000 APQC 398234 at https://www.apqc.org Achieving the Impossible Dream: Perfect Order Performance https://www.apqc.org/knowledge-base/documents/achieving-impossible-dream-perfect-order-performance <div class="product-body"><p>When customers place an order, they expect perfection. Having grown accustomed to ever-faster order deliveries, customers have high expectations that every order will be perfect. However, manufacturers have long felt that perfect order performance is an admirable, yet unattainable, goal. This article highlights five <span style="font-family:georgia,times new roman,times,serif; font-size:13px">best practices, based on APQC data, found in </span>organizations that achieve high levels of perfect order performance.</p> </div> https://www.apqc.org/knowledge-base/documents/achieving-impossible-dream-perfect-order-performance#comments Demand Management Logistics Order Management Supply Chain Analytics Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.5 Manage logistics and warehousing Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 04 Apr 2019 13:59:10 +0000 Marisa Brown 447401 at https://www.apqc.org Guide to Emerging Technologies for Knowledge Management https://www.apqc.org/knowledge-base/documents/guide-emerging-technologies-knowledge-management <div class="product-body"><p>Based on in-depth interviews with more than 20 knowledge management (KM) practitioners and thought leaders, APQC’s <em>Emerging Technologies for Knowledge Management</em> series examines leading-edge technologies, their potential implications for KM, implementation factors, and how organizations use them. This guide presents a brief overview of the technologies examined in the research.</p> </div> https://www.apqc.org/knowledge-base/documents/guide-emerging-technologies-knowledge-management#comments KM Enabling Technology Knowledge Management Tools and Templates 12.5.1.7 Assess IT needs and engage IT function Print Knowledge Management Tue, 02 Apr 2019 20:35:16 +0000 APQC 447224 at https://www.apqc.org Autotagging and Autoclassification: Emerging Technologies for Knowledge Management https://www.apqc.org/knowledge-base/documents/autotagging-and-autoclassification-emerging-technologies-knowledge-manageme <div class="product-body"><p>Autotagging and autoclassification tools automatically generate relevant metadata tags for content items. This article describes the basics of autotagging and autoclassification, their potential implications and uses for KM, and how real-world organizations are using them to manage and enable the flow of knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/autotagging-and-autoclassification-emerging-technologies-knowledge-manageme#comments KM Enabling Technology Knowledge Management Articles and White Papers 12.5.1.7 Assess IT needs and engage IT function Print Government/Military Knowledge Management Professional Services/Business Services Tue, 02 Apr 2019 19:35:04 +0000 APQC 447220 at https://www.apqc.org Chatbots and Intelligent Personal Assistants: Emerging Technologies for Knowledge Management https://www.apqc.org/knowledge-base/documents/chatbots-and-intelligent-personal-assistants-emerging-technologies-knowledg <div class="product-body"><p>A chatbot or intelligent personal assistant is a software application that acts as a virtual agent and conversationally responds to human enquires. This article describes the basics of chatbots and intelligent personal assistants, the difference between them, their potential implications and uses for KM, and how real-world organizations are using these tools to enable the flow of knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/chatbots-and-intelligent-personal-assistants-emerging-technologies-knowledg#comments KM Enabling Technology Knowledge Management Articles and White Papers Print Knowledge Management Professional Services/Business Services Software Tue, 02 Apr 2019 19:30:51 +0000 APQC 447219 at https://www.apqc.org Cognitive Computing and AI: Emerging Technologies for Knowledge Management https://www.apqc.org/knowledge-base/documents/cognitive-computing-and-ai-emerging-technologies-knowledge-management <div class="product-body"><p>Cognitive computing is technology that uses data mining and machine learning to simulate human thought processes. Artificial intelligence (AI) is technology that continuously learns, adapts, and solves problems. This article describes the basics of cognitive computing and AI, their potential implications and uses for KM, and how real-world organizations are using them to manage and enable the flow of knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/cognitive-computing-and-ai-emerging-technologies-knowledge-management#comments KM Enabling Technology Knowledge Management Articles and White Papers Print Knowledge Management Professional Services/Business Services Software Tue, 02 Apr 2019 18:58:02 +0000 APQC 447216 at https://www.apqc.org Cognitive Search: Emerging Technologies for Knowledge Management https://www.apqc.org/knowledge-base/documents/cognitive-search-emerging-technologies-knowledge-management <div class="product-body"><p>Cognitive search integrates information about a user’s current and past behavior across multiple applications and systems to deliver customized, highly relevant search results. This article describes the basics of cognitive search, its potential implications and uses for KM, and how real-world organizations are using it to enable the flow of knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/cognitive-search-emerging-technologies-knowledge-management#comments KM Enabling Technology Knowledge Management Articles and White Papers Print Government/Military Knowledge Management Professional Services/Business Services Tue, 02 Apr 2019 18:52:33 +0000 APQC 447214 at https://www.apqc.org Integrated Digital Productivity and Collaboration Platforms: Emerging Technologies for Knowledge Management https://www.apqc.org/knowledge-base/documents/integrated-digital-productivity-and-collaboration-platforms-emerging-techno <div class="product-body"><p>An integrated digital productivity and collaboration platform is a software suite of interconnected applications that employees use for everyday work. The most common platform is Microsoft Office 365, but others include Google G Suite, Zoho Office, Apache OpenOffice, and LibreOffice Online.</p> <p>This article describes the basics of digital productivity and collaboration platforms, their potential implications and uses for KM, and how real-world organizations are using these platforms to manage and enable the flow of knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/integrated-digital-productivity-and-collaboration-platforms-emerging-techno#comments KM Enabling Technology Knowledge Management Articles and White Papers 12.5.1.7 Assess IT needs and engage IT function Print Government/Military Knowledge Management Petroleum/Oil/Gas Professional Services/Business Services Tue, 02 Apr 2019 16:43:48 +0000 APQC 447193 at https://www.apqc.org Natural Language Processing: Emerging Technologies for Knowledge Management https://www.apqc.org/knowledge-base/documents/natural-language-processing-emerging-technologies-knowledge-management <div class="product-body"><p>Natural language processing is machine learning software that enables computers to understand human language and detect patterns therein. This article describes the basics of natural language processing, its potential implications and uses for KM, and how real-world organizations are using it to manage and enable the flow of knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/natural-language-processing-emerging-technologies-knowledge-management#comments KM Enabling Technology Knowledge Management Articles and White Papers Print Government/Military Knowledge Management Petroleum/Oil/Gas Professional Services/Business Services Software Tue, 02 Apr 2019 16:33:57 +0000 APQC 447189 at https://www.apqc.org Smart Recommendation Systems: Emerging Technologies for Knowledge Management https://www.apqc.org/knowledge-base/documents/smart-recommendation-systems-emerging-technologies-knowledge-management <div class="product-body"><p>Smart recommendation systems integrate information about users and their past behavior to filter items and predict which will be most relevant or appealing to a particular user. This article describes the basics of smart recommendation systems, their potential implications and uses for KM, and how real-world organizations are using them to enable the flow of knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/smart-recommendation-systems-emerging-technologies-knowledge-management#comments KM Enabling Technology Knowledge Management Articles and White Papers Print Energy and Utility Knowledge Management Professional Services/Business Services Software Tue, 02 Apr 2019 16:23:59 +0000 APQC 447187 at https://www.apqc.org Virtual and Augmented Reality: Emerging Technologies for Knowledge Management https://www.apqc.org/knowledge-base/documents/virtual-and-augmented-reality-emerging-technologies-knowledge-management <div class="product-body"><p>Virtual and augmented reality are technologies that superimpose computer-generated visual and sensory elements onto the user’s environment. This article describes the basics of virtual and augmented reality, their potential implications and uses for KM, and how real-world organizations are using them to enable the flow of knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/virtual-and-augmented-reality-emerging-technologies-knowledge-management#comments KM Enabling Technology Knowledge Management Articles and White Papers Print Government/Military Knowledge Management Petroleum/Oil/Gas Professional Services/Business Services Tue, 02 Apr 2019 16:18:14 +0000 APQC 447186 at https://www.apqc.org How CFOs Forecast and Plan for the Future https://www.apqc.org/knowledge-base/documents/how-cfos-forecast-and-plan-future <div class="product-body"><p>Rachele Collins, principal research lead, financial management, and Brian Kalish of Kalish Consulting&nbsp;participated&nbsp;as part of a&nbsp;CFO.com panel and discussed the forecasting process and top challenges for FP&amp;A professionals.</p> </div> https://www.apqc.org/knowledge-base/documents/how-cfos-forecast-and-plan-future#comments Finance and Accounting Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.3 Prepare periodic financial forecasts Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 01 Apr 2019 21:05:03 +0000 APQC 447098 at https://www.apqc.org 2019 Financial Management Priorities (Infographic) https://www.apqc.org/knowledge-base/documents/2019-financial-management-priorities-infographic <div class="product-body"><p>This infographic reflects the top priorities reported by more than 250 finance practitioners from APQC's 2019 <a href="https://www.apqc.org/knowledge-base/documents/2019-financial-management-priorities-and-challenges-survey-summary">financial management priorities and trends survey</a>.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-financial-management-priorities-infographic#comments Finance and Accounting Infographics 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 01 Apr 2019 20:59:14 +0000 APQC 447094 at https://www.apqc.org 2019 Financial Management Challenges (Infographic) https://www.apqc.org/knowledge-base/documents/2019-financial-management-challenges-infographic <div class="product-body"><p>This infographic reflects the top challenges reported by more than 250 finance practitioners from APQC's 2019 <a href="https://www.apqc.org/knowledge-base/documents/2019-financial-management-priorities-and-challenges-survey-summary">financial management priorities and trends survey</a>.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-financial-management-challenges-infographic#comments Finance and Accounting Infographics 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 01 Apr 2019 20:29:57 +0000 APQC 447093 at https://www.apqc.org The Cost of Poor Quality and Why it Matters https://www.apqc.org/knowledge-base/documents/cost-poor-quality-and-why-it-matters <div class="product-body"><p>This article is for education professionals seeking to redesign outdated or inefficient processes and discusses how the cost of poor quality (COPQ) is much like an iceberg, where only the cap is visible but there is a larger body lurking beneath the surface. Some costs are visible, but the bulk of cost are hidden and layered within the organization.</div><p><a href="https://www.apqc.org/knowledge-base/documents/cost-poor-quality-and-why-it-matters" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/cost-poor-quality-and-why-it-matters#comments Education K16 Articles and White Papers 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 01 Apr 2019 15:20:26 +0000 APQC 447059 at https://www.apqc.org Blockchain in Supply Chain: 2019 Current State (Infographic) https://www.apqc.org/knowledge-base/documents/blockchain-supply-chain-2019-current-state-infographic <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 200 people about the use and planned adoption of Blockchain within their supply base in February 2019. Blockchain refers to the peer-to-peer distributed ledger technology that can record transactions between two parties efficiently and in a verifiable and permanent way, enabling tracking and traceability. This survey summary report reports all the basic findings from the survey.</p> </div> https://www.apqc.org/knowledge-base/documents/blockchain-supply-chain-2019-current-state-infographic#comments Distribution Document Management Logistics Order Management Procurement Purchasing Records Management Supply Chain Management Infographics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.4 Deliver service to customer Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 29 Mar 2019 19:31:34 +0000 APQC 446939 at https://www.apqc.org Supply Chain Risk: Planning for the Future https://www.apqc.org/knowledge-base/documents/supply-chain-risk-planning-future <div class="product-body"><p>Supply chain risks—which can range from supplier health to geopolitical conflict to piracy and armed robbery on the roads—pose a financial and reputational threat to organizations and even to national governments. In an increasingly interconnected world, it is more important than ever to quantify and assess risk with a comprehensive view of the supply chain and take steps to mitigate risks where possible.&nbsp;<br /> </div><p><a href="https://www.apqc.org/knowledge-base/documents/supply-chain-risk-planning-future" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/supply-chain-risk-planning-future#comments Globalization Risk Management Shipping Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.5 Manage logistics and warehousing Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 29 Mar 2019 17:58:02 +0000 APQC 446933 at https://www.apqc.org 2019 Supply Chain Priorities: Services Organizations https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-services-organizations <div class="product-body"><p>As part of APQC's fifth annual supply chain priorities research, APQC analyzed the perspectives of respondents from services organizations. This report highlights the 2019 supply chain priorities, challenges, trends, and effectiveness for services organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-services-organizations#comments Logistics Manufacturing Procurement Supply Chain Management Supply Chain Planning Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.4 Deliver service to customer 4.5 Manage logistics and warehousing Print Supply Chain Management Fri, 29 Mar 2019 16:35:34 +0000 APQC 446926 at https://www.apqc.org 2019 Supply Chain Priorities: Business-to-Consumer (B2C) Organizations https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-business-consumer-b2c-organizations <div class="product-body"><p>As part of APQC's fifth annual supply chain priorities research, APQC analyzed the perspectives of respondents from business-to-consumer&nbsp;(B2C) organizations. This report highlights the 2019 supply chain priorities, challenges, trends, and effectiveness for B2C&nbsp;organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-business-consumer-b2c-organizations#comments Logistics Manufacturing Procurement Supply Chain Management Supply Chain Planning Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.4 Deliver service to customer 4.5 Manage logistics and warehousing Print Supply Chain Management Thu, 28 Mar 2019 23:21:57 +0000 APQC 446859 at https://www.apqc.org 2019 Supply Chain Priorities: Business-to-Business (B2B) Organizations https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-business-business-b2b-organizations <div class="product-body"><p>As part of APQC's fifth annual supply chain priorities research, APQC analyzed the perspectives of respondents from business-to-business (B2B) organizations. This report highlights the 2019 supply chain priorities, challenges, trends, and effectiveness for B2B organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-business-business-b2b-organizations#comments Logistics Manufacturing Procurement Supply Chain Management Supply Chain Planning Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.4 Deliver service to customer 4.5 Manage logistics and warehousing Print Supply Chain Management Thu, 28 Mar 2019 20:27:03 +0000 APQC 446845 at https://www.apqc.org Customer Journey Mapping: It’s Not Just for Product Teams Anymore (Recording) https://www.apqc.org/knowledge-base/documents/customer-journey-mapping-it-s-not-just-product-teams-anymore-recording <div class="product-body"><div>Between the rapid evolution of digital technologies and need to ensure human-centricity, organizations are looking at methodologies that help them incorporate an outside-in perspective in their design and project work.</div><p><a href="https://www.apqc.org/knowledge-base/documents/customer-journey-mapping-it-s-not-just-product-teams-anymore-recording" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/customer-journey-mapping-it-s-not-just-product-teams-anymore-recording#comments Business Process Management (BPM) Business Transformation New Product Development Process and Performance Management Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 28 Mar 2019 20:17:53 +0000 Holly Lyke-Ho-Gland 446843 at https://www.apqc.org Customer Journey Mapping: It’s Not Just for Product Teams Anymore (Slides) https://www.apqc.org/knowledge-base/documents/customer-journey-mapping-it-s-not-just-product-teams-anymore-slides <div class="product-body"><div>Between the rapid evolution of digital technologies and need to ensure human-centricity, organizations are looking at methodologies that help them incorporate an outside-in perspective in their design and project work.</div><p><a href="https://www.apqc.org/knowledge-base/documents/customer-journey-mapping-it-s-not-just-product-teams-anymore-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/customer-journey-mapping-it-s-not-just-product-teams-anymore-slides#comments Business Process Management (BPM) Business Transformation New Product Development Process and Performance Management Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 28 Mar 2019 20:16:53 +0000 Holly Lyke-Ho-Gland 446842 at https://www.apqc.org HR Shared Services Organizations: Industrial Products Survey Summary Report https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-industrial-products-survey-summary-report <div class="product-body"><p>Find out what superior HR shared services performance looks like in the industrial products industry in terms of cost, efficiency, productivity, and effectiveness metrics. Learn the common practices used by HR shared services centers today and see which ones are drivers of superior performance. This report is based on the fifth cycle of the ScottMadden and APQC HR Shared Services Benchmarking study. It features information on 212 HR shared services organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-industrial-products-survey-summary-report#comments Human Capital Management Performance management and evaluation Recruiting and Staffing Rewards and Recognition Programs Workforce Analytics Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees 6.4 Reward and retain employees Print Durable Goods Human Capital Management Machinery Machinery Equipment Thu, 28 Mar 2019 20:02:59 +0000 APQC 446841 at https://www.apqc.org HR Shared Services Organizations: Utility Industry Survey Summary Report https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-utility-industry-survey-summary-report <div class="product-body"><p>Find out what superior HR shared services performance looks like in the utility industry in terms of cost, efficiency, productivity, and effectiveness metrics. Learn the common practices used by HR shared services centers today and see which ones are drivers of superior performance. This report is based on the fifth cycle of the ScottMadden and APQC HR Shared Services Benchmarking study. It features information on 212 HR shared services organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-utility-industry-survey-summary-report#comments Human Capital Management Performance management and evaluation Recruiting and Staffing Rewards and Recognition Programs Workforce Analytics Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees 6.4 Reward and retain employees Print Energy and Utility Human Capital Management Thu, 28 Mar 2019 20:02:35 +0000 APQC 446840 at https://www.apqc.org HR Shared Services Organizations: Services Industry Survey Summary Report https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-services-industry-survey-summary-report <div class="product-body"><p>Find out what superior HR shared services performance looks like in the services industry in terms of cost, efficiency, productivity, and effectiveness metrics. Learn the common practices used by HR shared services centers today and see which ones are drivers of superior performance. This report is based on the fifth cycle of the ScottMadden and APQC HR Shared Services Benchmarking study. It features information on 212 HR shared services organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-services-industry-survey-summary-report#comments Human Capital Management Performance management and evaluation Recruiting and Staffing Rewards and Recognition Programs Workforce Analytics Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees 6.4 Reward and retain employees Print Human Capital Management Legal Services Professional Services/Business Services Thu, 28 Mar 2019 20:00:30 +0000 APQC 446839 at https://www.apqc.org HR Shared Services Organizations: Consumer Products Industry Survey Summary Report https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-consumer-products-industry-survey-summary- <div class="product-body"><p>Find out what superior HR shared services performance looks like in the consumer products/packaged goods industry in terms of cost, efficiency, productivity, and effectiveness metrics. Learn the common practices used by HR shared services centers today and see which ones are drivers of superior performance. This report is based on the fifth cycle of the ScottMadden and APQC HR Shared Services Benchmarking study. It features information on 212 HR shared services organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-services-organizations-consumer-products-industry-survey-summary-#comments Human Capital Management Performance management and evaluation Recruiting and Staffing Rewards and Recognition Programs Workforce Analytics Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees 6.4 Reward and retain employees Print Consumer Products/Packaged Goods Human Capital Management Thu, 28 Mar 2019 19:55:59 +0000 APQC 446837 at https://www.apqc.org HR Shared Service Organizations: Financial Services Survey Summary Report https://www.apqc.org/knowledge-base/documents/hr-shared-service-organizations-financial-services-survey-summary-report <div class="product-body"><p>Find out what superior HR shared services performance looks like in the finance industry in terms of cost, efficiency, productivity, and effectiveness metrics. Learn the common practices used by HR shared services centers today and see which ones are drivers of superior performance. This report is based on the fifth cycle of the ScottMadden and APQC HR Shared Services Benchmarking study. It features information on 212 HR shared services organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/hr-shared-service-organizations-financial-services-survey-summary-report#comments Human Capital Management Performance management and evaluation Recruiting and Staffing Rewards and Recognition Programs Workforce Analytics Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees 6.4 Reward and retain employees Print Financial Services/Banking Human Capital Management Thu, 28 Mar 2019 19:45:59 +0000 APQC 446835 at https://www.apqc.org 2019 Supply Chain Priorities: Manufacturing Organizations https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-manufacturing-organizations <div class="product-body"><p>As part of APQC's fifth annual supply chain priorities research, APQC analyzed the perspectives of respondents from manufacturing organizations. This report highlights the 2019 supply chain priorities, challenges, trends, and effectiveness for manufacturing organizations.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-manufacturing-organizations#comments Logistics Manufacturing Procurement Supply Chain Management Supply Chain Planning Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.4 Deliver service to customer 4.5 Manage logistics and warehousing Print Durable Goods Supply Chain Management Thu, 28 Mar 2019 19:12:41 +0000 APQC 446832 at https://www.apqc.org Blockchain Quick Poll Summary Report https://www.apqc.org/knowledge-base/documents/blockchain-quick-poll-summary-report-1 <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 200 people about the use and planned adoption of Blockchain within their supply base in February 2019. Blockchain refers to the peer-to-peer distributed ledger technology that can record transactions between two parties efficiently and in a verifiable and permanent way, enabling tracking and traceability. This survey summary report reports all the basic findings from the survey.</p> </div> https://www.apqc.org/knowledge-base/documents/blockchain-quick-poll-summary-report-1#comments Document Management Logistics Order Management Procurement Purchasing Records Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.4 Deliver service to customer Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 28 Mar 2019 19:07:11 +0000 APQC 446831 at https://www.apqc.org Using Analytics to Improve the Employee Experience https://www.apqc.org/knowledge-base/documents/using-analytics-improve-employee-experience <div class="product-body"><p>Across industries, there is excitement around designing employee experiences that will better engage employees. Yet the promise of employee experience design for employee engagement could be undermined by the seemingly boundless scope of the task. This article details the potential for people analytics to direct and focus employee experience design.</p> </div> https://www.apqc.org/knowledge-base/documents/using-analytics-improve-employee-experience#comments Employee Feedback Programs Employee Satisfaction and Engagement Human Capital Management Managing employee data and metrics Motivation Turnover Workforce Analytics Articles and White Papers 6.0 Develop and Manage Human Capital 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.1.6 Reward and motivate employees 6.6.3 Manage and maintain employee data 6.6.5 Develop and manage employee metrics 6.6.7.2 Manage/Collect employee suggestions and perform employee research Print Human Capital Management Thu, 28 Mar 2019 18:07:51 +0000 APQC 446820 at https://www.apqc.org Improving the Employee Experience with Design Thinking https://www.apqc.org/knowledge-base/documents/improving-employee-experience-design-thinking <div class="product-body"><p>Design thinking is an excellent tool to address complex problems that would benefit from in-depth understanding of an audience—just like engaging the workforce.</p> <p>This article defines design thinking, the employee experience, and how these two topical trends can be brought together to improve and simplify how employees work. Readers will learn about:</p> <ul> <li>the steps involved in employee experience design,</li> <li>how organizations today are using design thinking to improve the employee experience, and</li> <li>the results they are seeing.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/improving-employee-experience-design-thinking#comments Employee Feedback Programs Employee Satisfaction and Engagement Human Capital Management Managing employee data and metrics Motivation Turnover Workforce Analytics Articles and White Papers 6.0 Develop and Manage Human Capital 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.1.6 Reward and motivate employees 6.6.3 Manage and maintain employee data 6.6.5 Develop and manage employee metrics 6.6.7.2 Manage/Collect employee suggestions and perform employee research Print Human Capital Management Thu, 28 Mar 2019 18:04:10 +0000 APQC 446818 at https://www.apqc.org The Employee Experience: Potential Beyond the Hype https://www.apqc.org/knowledge-base/documents/employee-experience-potential-beyond-hype <div class="product-body"><p>HR and management circles are abuzz with talk of a new human capital management approach called <em>the employee experience. </em>Despite the enthusiasm, the meaning behind this phrase is varied and vague. This article demystifies the term and separates what you need to know from the hype.</p> <p>Inside you will find:</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/employee-experience-potential-beyond-hype" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/employee-experience-potential-beyond-hype#comments Employee Feedback Programs Employee Satisfaction and Engagement Human Capital Management Managing employee data and metrics Motivation Turnover Workforce Analytics Articles and White Papers 6.0 Develop and Manage Human Capital 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.1.6 Reward and motivate employees 6.6.3 Manage and maintain employee data 6.6.5 Develop and manage employee metrics 6.6.7.2 Manage/Collect employee suggestions and perform employee research Print Human Capital Management Thu, 28 Mar 2019 17:53:27 +0000 APQC 446817 at https://www.apqc.org Are Employees Today Engaged at Work? https://www.apqc.org/knowledge-base/documents/are-employees-today-engaged-work <div class="product-body"><p>Each year, organizations invest <a href="https://www.peoplemanagement.co.uk/long-reads/articles/employee-engagement-full-potential">$720 million</a> in improving employee engagement. But determining whether these investments are paying off—whether they are engaging employees at work—isn’t easy. This article explains why and proposes a path for improvement.</p> <p>Readers will learn about current employee engagement rates, drivers of employee engagement, and the benefits of having an engaged workforce.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/are-employees-today-engaged-work#comments Employee Feedback Programs Employee Satisfaction and Engagement Human Capital Management Managing employee data and metrics Motivation Turnover Workforce Analytics Articles and White Papers 6.0 Develop and Manage Human Capital 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.1.6 Reward and motivate employees 6.6.3 Manage and maintain employee data 6.6.5 Develop and manage employee metrics 6.6.7.2 Manage/Collect employee suggestions and perform employee research Print Human Capital Management Thu, 28 Mar 2019 17:04:40 +0000 APQC 446814 at https://www.apqc.org 2019 Priorities and Challenges for Finance (Whitepaper) https://www.apqc.org/knowledge-base/documents/2019-priorities-and-challenges-finance-whitepaper <div class="product-body"><p>This whitepaper examines the results of the <a href="https://www.apqc.org/knowledge-base/documents/2019-financial-management-priorities-and-challenges-survey-summary">2019 Financial Management Priorities and Challenges</a>&nbsp;survey including survey participants’ top priorities and challenges, future plans, expectations regarding the finance budget, and overall assessment of the effectiveness of the finance function.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-priorities-and-challenges-finance-whitepaper#comments Finance and Accounting Articles and White Papers 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 28 Mar 2019 16:53:06 +0000 APQC 446812 at https://www.apqc.org Driving Collaboration and Value Through End-to-End Processes (Webinar) https://www.apqc.org/knowledge-base/documents/driving-collaboration-and-value-through-end-end-processes-webinar <div class="product-body"><div>An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale issues such as implementing digital transformations, improving organizational agility, or becoming customer-centric. Such goals rely on understanding how the organization creates value and aligning the purpose of its processes across business silos.&nbsp;However, organizations tend to struggle with many of the fundamentals of end-to-end processes. What’s the scope of our end-to-end processes?</div><p><a href="https://www.apqc.org/knowledge-base/documents/driving-collaboration-and-value-through-end-end-processes-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/driving-collaboration-and-value-through-end-end-processes-webinar#comments Business Process Management (BPM) Organizational Improvement Process and Performance Management Process Design Process Improvement Process Management Process Mapping Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 28 Mar 2019 16:21:47 +0000 Holly Lyke-Ho-Gland, APQC and Diego Alvarado, CMI 446808 at https://www.apqc.org Driving Collaboration and Value Through End-to-End Processes (Slides) https://www.apqc.org/knowledge-base/documents/driving-collaboration-and-value-through-end-end-processes-slides <div class="product-body"><div>An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale issues such as implementing digital transformations, improving organizational agility, or becoming customer-centric. Such goals rely on understanding how the organization creates value and aligning the purpose of its processes across business silos.&nbsp;However, organizations tend to struggle with many of the fundamentals of end-to-end processes. What’s the scope of our end-to-end processes?</div><p><a href="https://www.apqc.org/knowledge-base/documents/driving-collaboration-and-value-through-end-end-processes-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/driving-collaboration-and-value-through-end-end-processes-slides#comments Business Process Management (BPM) Organizational Improvement Process and Performance Management Process Design Process Improvement Process Management Process Mapping Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 28 Mar 2019 16:12:04 +0000 Holly Lyke-Ho-Gland, APQC and Diego Alvarado, CMI 446806 at https://www.apqc.org 2019 Supply Chain Priorities: Senior-Level Compared to Manager-Level Viewpoints https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-senior-level-compared-manager-level-viewpoints <div class="product-body"><p>As part of APQC's fifth annual supply chain priorities research, APQC compared the perspectives of senior-level respondents (e.g., directors/senior managers) and manager-level respondents (e.g., managers/process owners). This report highlights the areas where the two groups differ or are in agreement in terms of 2019 supply chain priorities, challenges, trends, and effectiveness.</p> </div> https://www.apqc.org/knowledge-base/documents/2019-supply-chain-priorities-senior-level-compared-manager-level-viewpoints#comments Logistics Manufacturing Procurement Supply Chain Management Supply Chain Planning Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.4 Deliver service to customer 4.5 Manage logistics and warehousing Print Supply Chain Management Thu, 28 Mar 2019 15:03:52 +0000 APQC 446791 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-pharmac <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the pharmaceutical industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-pharmac#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Human Capital Management NACE Special Pharmaceutical Wed, 27 Mar 2019 17:56:20 +0000 APQC 446693 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Healthcare Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-healthc <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the healthcare industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-healthc#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Healthcare Human Capital Management NACE Special Wed, 27 Mar 2019 17:55:32 +0000 APQC 446692 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Electronics Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-electro <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the electronics industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-electro#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Electronics Human Capital Management NACE Special Wed, 27 Mar 2019 17:54:43 +0000 APQC 446691 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Distribution/Transportation Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-distrib <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the distribution/transportation industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-distrib#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Distribution Human Capital Management NACE Special Transportation/Freight Carriers Wed, 27 Mar 2019 17:53:52 +0000 APQC 446690 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Automotive Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-automot <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the automotive industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-automot#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Automotive Human Capital Management NACE Special Wed, 27 Mar 2019 17:51:30 +0000 APQC 446689 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Aerospace Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-aerospa <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the aerospace industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-aerospa#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Aerospace Human Capital Management NACE Special Wed, 27 Mar 2019 17:50:00 +0000 APQC 446688 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Utility Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-utility <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the utility industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-utility#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Energy and Utility Human Capital Management NACE Special Wed, 27 Mar 2019 14:12:46 +0000 APQC 396177 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Telecommunications Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-telecom <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the telecommunications industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-telecom#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Human Capital Management Telecommunication Wed, 27 Mar 2019 14:12:32 +0000 APQC 396176 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Services Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-service <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the services industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-service#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Human Capital Management Professional Services/Business Services Wed, 27 Mar 2019 14:12:19 +0000 APQC 396175 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-retail- <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the retail and wholesale industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-retail-#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Human Capital Management Retail/Catalog/Mail Order Wholesale Distribution Wed, 27 Mar 2019 14:12:07 +0000 APQC 396174 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Petroleum/Chemical industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-petrole <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Manage Employee Information process group for organizations in the petroleum/chemical industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-petrole#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Chemicals Human Capital Management NACE Special Petroleum/Oil/Gas Wed, 27 Mar 2019 14:11:54 +0000 APQC 396173 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Insurance Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-insuran <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the insurance industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-insuran#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Human Capital Management Insurance Wed, 27 Mar 2019 14:11:41 +0000 APQC 396172 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-industr <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the industrial products industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-industr#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Durable Goods Human Capital Management Machinery Machinery Equipment NACE Special Wed, 27 Mar 2019 14:11:28 +0000 APQC 396169 at https://www.apqc.org Key Human Capital Management Benchmarks: Manage Employee Information for the Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-consume <div class="product-body"><p>Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the <em>Manage Employee Information </em>process group for organizations in the consumer products/packaged goods industry.</p> </div> https://www.apqc.org/knowledge-base/documents/key-human-capital-management-benchmarks-manage-employee-information-consume#comments HR Information systems/technology Human Capital Management Managing employee data and metrics Workforce Analytics Benchmarks and Metrics 6.6 Manage employee information Print Consumer Products/Packaged Goods Human Capital Management Wed, 27 Mar 2019 14:10:58 +0000 APQC 396164 at https://www.apqc.org