APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer (Slides) https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-slides <div class="product-body"><p>In this presentation, Shepley Bullfinch CIO James C. Martin describes a series of techniques that his organization has used to document the knowledge of long-tenured expert architects and transfer key learnings to novices and mid-career professionals. James covers Shepley Bullfinch’s use of expert interviews, job shadowing, video, visual prompts, and virtual reality as well as the tactics the firm has found to be most efficient and effective.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-slides#comments Knowledge Management Knowledge Retention and Transfer Project Management Presentations 12.5.2.4 Enhance/Modify existing KM approaches 12.5.2.5 Develop new KM approaches Print Architecture and Design Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 19 Nov 2018 16:08:41 +0000 James C. Martin 437499 at https://www.apqc.org Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer (Community Call) https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-community-call <div class="product-body"><p>In this webinar, Shepley Bullfinch CIO James C. Martin describes a series of techniques that his organization has used to document the knowledge of long-tenured expert architects and transfer key learnings to novices and mid-career professionals. James talks about Shepley Bullfinch’s use of expert interviews, job shadowing, video, visual prompts, and virtual reality as well as the tactics the firm has found to be most efficient and effective.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-community-call" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-community-call#comments Knowledge Management Knowledge Retention and Transfer Project Management Presentations 12.5.2.4 Enhance/Modify existing KM approaches 12.5.2.5 Develop new KM approaches Video Architecture and Design Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 19 Nov 2018 16:04:10 +0000 James C. Martin 437498 at https://www.apqc.org Automated Primary Controls https://www.apqc.org/knowledge-base/documents/automated-primary-controls <div class="product-body"><p>Organizations leveraging automation for internal controls can process more internal controls data in less time, with greater accuracy, pinpointing suspicious activity that manual auditing might miss. This article focuses on the percent of primary controls that are automated, as reported in APQC’s <a href="https://www.apqc.org/benchmarking-portal/osb/internal-controls">Internal Controls</a> Open Standards Benchmarking survey.</p> </div> https://www.apqc.org/knowledge-base/documents/automated-primary-controls#comments Auditing Auditing Analytics Finance and Accounting Internal controls Benchmarks and Metrics 8.0 Manage Financial Resources 8.8.2.6 Implement and maintain controls-related enabling technologies and tools 8.8 Manage internal controls Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 19 Nov 2018 06:00:00 +0000 Perry D. Wiggins 437521 at https://www.apqc.org The Business Case for Driver-Based Rolling Forecasts https://www.apqc.org/knowledge-base/documents/business-case-driver-based-rolling-forecasts <div class="product-body"><p>In this Q&amp;A summary, Steve Player joins a panel discussion as part of the recent Argyle Forum webinar "New Horizons for Forecasting" and discusses the advantages of driver-based rolling forecasts.</p> </div> https://www.apqc.org/knowledge-base/documents/business-case-driver-based-rolling-forecasts#comments Continuous Improvement Finance and Accounting Forecasting Performance Measurement Planning, budgeting, and forecasting Articles and White Papers 8.1.1 Perform planning/budgeting/forecasting 8.1.1.1 Develop and maintain budget policies and procedures 8.1.1.2 Prepare periodic budgets and plans 8.1.1.3 Prepare periodic financial forecasts Print Financial Management Fri, 16 Nov 2018 16:20:02 +0000 Steve Player 437395 at https://www.apqc.org How FP&A Can Add Insight and Value to Capital Investment Decisions https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions <div class="product-body"><p>Capital investment decisions are one of the core decisions of financial and general management. They include purchases of equipment, adoption of technology, new product development, acquisitions, geographic and capacity expansions, and many others. This article is contributed by author and subject matter expert Jack Alexander, CEO, Jack Alexander &amp; Associates LLC.</p> </div> https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions#comments Finance and Accounting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Print Financial Management Thu, 15 Nov 2018 20:34:10 +0000 Jack Alexander 437325 at https://www.apqc.org Critical Competencies Needed to Succeed in Today's FP&A Environment https://www.apqc.org/knowledge-base/documents/critical-competencies-needed-succeed-todays-fpa-environment <div class="product-body"><p>FP&amp;A is an essential, value-added function in the finance organization. To be effective, FP&amp;A professionals must have or develop a broad set of competencies and abilities. This article is contributed by author and subject matter expert Jack Alexander, CEO, Jack Alexander &amp; Associates LLC.</p> </div> https://www.apqc.org/knowledge-base/documents/critical-competencies-needed-succeed-todays-fpa-environment#comments Finance and Accounting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Print Financial Management Thu, 15 Nov 2018 15:50:06 +0000 Jack Alexander 437308 at https://www.apqc.org Presenting and Delivering Business Information https://www.apqc.org/knowledge-base/documents/presenting-and-delivering-business-information <div class="product-body"><p>Financial Planning &amp; Analysis (FP&amp;A) is more important than ever due to the pace of change and uncertainty in today’s business environment. One of the greatest areas requiring improvement is the ability to communicate and deliver the findings of analytical work. This article discusses how to successfully communicate analytical findings, and the possible communication methods involved. This article is contributed by author and subject matter expert Jack Alexander, CEO, Jack Alexander &amp; Associates LLC.</p> </div> https://www.apqc.org/knowledge-base/documents/presenting-and-delivering-business-information#comments Finance and Accounting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Print Financial Management Thu, 15 Nov 2018 06:00:00 +0000 Jack Alexander 437329 at https://www.apqc.org The Power of Rolling Forecasts and On-Demand Business Outlooks https://www.apqc.org/knowledge-base/documents/power-rolling-forecasts-and-demand-business-outlooks <div class="product-body"><p>Rolling Forecasts (RF) and On-Demand Business Outlooks (DBO) are extremely useful tools in the CFO’s toolbox, especially in these times of great uncertainty and rapid change. Inexplicably, these projection models are still underutilized. This article discusses the advantages of RF's and DBO's and what the implementation could look like for organizations. This article is contributed by author and subject matter expert Jack Alexander, CEO, Jack Alexander &amp; Associates LLC.</p> </div> https://www.apqc.org/knowledge-base/documents/power-rolling-forecasts-and-demand-business-outlooks#comments Finance and Accounting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Print Financial Management Thu, 15 Nov 2018 06:00:00 +0000 Jack Alexander 437331 at https://www.apqc.org End-to-End Processes: Challenges and Solutions (Infographic) https://www.apqc.org/knowledge-base/documents/end-end-processes-challenges-and-solutions-infographic <div class="product-body"><p>This infographic is based on findings from APQC’s 2018 <a href="https://www.apqc.org/knowledge-base/documents/end-end-processes-survey-summary">End-to-End Processes Survey</a> and explores why organizations use end-to-end processes, the most significant processes, and the top challenges around those processes.</p> </div> https://www.apqc.org/knowledge-base/documents/end-end-processes-challenges-and-solutions-infographic#comments Business Process Management (BPM) Organizational Improvement Process and Performance Management Process Design Process Improvement Process Management Process Mapping Infographics 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 15 Nov 2018 06:00:00 +0000 APQC 437333 at https://www.apqc.org APQC's Glossary of Benchmarking Terms https://www.apqc.org/knowledge-base/documents/apqcs-glossary-benchmarking-terms <div class="product-body"><p>This&nbsp;glossary defines the common terms and concepts associated with benchmarking.</p> </div> https://www.apqc.org/knowledge-base/documents/apqcs-glossary-benchmarking-terms#comments Benchmarking Process and Performance Management Tools and Templates 12.6 Measure and benchmark 12.6.2 Benchmark performance 12.6.2.1 Conduct performance assessments Print Financial Management Human Capital Management Knowledge Management NACE Special Supply Chain Management Tue, 13 Nov 2018 18:22:45 +0000 APQC 307030 at https://www.apqc.org Lights Out Manufacturing Quick Poll Summary Report https://www.apqc.org/knowledge-base/documents/lights-out-manufacturing-quick-poll-summary-report <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 60 people about the use and planned adoption of lights out manufacturing in May 2018. This summary report provides the complete set of data from the quick poll. Lights out manufacturing refers to factories that are fully automated and require no human presence on-site, manufacturing activities and material flows are handled entirely automatically.</p> </div> https://www.apqc.org/knowledge-base/documents/lights-out-manufacturing-quick-poll-summary-report#comments Order Management Procurement Purchasing Sourcing Supplier Certification Supplier Partnerships Supplier Relationship Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.1.1 Develop procurement plan 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 13 Nov 2018 06:00:00 +0000 APQC 437132 at https://www.apqc.org How Boone County School District Achieves One Million in Annual Savings Through Process Improvement https://www.apqc.org/knowledge-base/documents/how-boone-county-school-district-achieves-one-million-annual-savings-throug <div class="product-body"><p>School districts have complex process environments, which often leads to process inefficiencies and hidden costs. For underfunded districts, reducing these inefficiencies and costs is imperative. Every dollar saved can be re-invested into teachers and other resources that drive student performance.&nbsp;This article summarizes APQC’s November 2018 Education <a href="https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-webinar">webinar</a> with Boone County’s Superintendent Dr.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-boone-county-school-district-achieves-one-million-annual-savings-throug" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-boone-county-school-district-achieves-one-million-annual-savings-throug#comments Central Office/Operations Continuous Improvement Education K16 Improvement Innovations Planning Articles and White Papers 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Enterprise Only Mon, 12 Nov 2018 17:27:22 +0000 Boone County School District 437026 at https://www.apqc.org Data and Analytics Glossary https://www.apqc.org/knowledge-base/documents/data-and-analytics-glossary <div class="product-body"><p>This glossary provides definitions for key&nbsp;data and analytics&nbsp;terminology.</p> </div> https://www.apqc.org/knowledge-base/documents/data-and-analytics-glossary#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Analytics Innovation Analytics KM Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Workforce Analytics Tools and Templates 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 12.6 Measure and benchmark 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management NACE Special Supply Chain Management Fri, 09 Nov 2018 18:23:48 +0000 APQC 364304 at https://www.apqc.org Boone County School District's Resource Optimization (Slides) https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-slides <div class="product-body"><p>From a November 2018 APQC webinar with Dr. Randy Poe, Ed Massey, and Jason Radford from Boone County school district share the details of the district’s continuous improvement journey toward excellence. They share the “how” and “why” of the district’s process and performance management work. Additionally, they talk about the importance of engaging all departments and divisions as well as aligning this work to the district’s strategic plan. Learn about the cost and time savings the district has realized from a variety of projects.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-slides#comments Central Office/Operations Continuous Improvement Education K16 Improvement Innovations Planning Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 08 Nov 2018 14:02:20 +0000 Boone County School District 436834 at https://www.apqc.org Boone County School District's Resource Optimization (Webinar) https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-webinar <div class="product-body"><p>From a November 2018 APQC webinar with Dr. Randy Poe, Ed Massey, and Jason Radford from Boone County school district share the details of the district’s continuous improvement journey toward excellence. They share the “how” and “why” of the district’s process and performance management work. Additionally, they talk about the importance of engaging all departments and divisions as well as aligning this work to the district’s strategic plan. Learn about the cost and time savings the district has realized from a variety of projects.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-webinar#comments Central Office/Operations Continuous Improvement Education K16 Improvement Innovations Planning Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 08 Nov 2018 13:57:32 +0000 Boone County School District 436833 at https://www.apqc.org Automating Customer Invoicing: Insights into a Best-in-Class Invoicing Process https://www.apqc.org/knowledge-base/documents/automating-customer-invoicing-insights-best-class-invoicing-process <div class="product-body"><p>In October 2018, Diana Eagen, Sales Director at Esker, joined APQC to discuss how organizations are overlooking the opportunity to significantly improve the cost, efficiency, and overall effectiveness of their invoice processes. This article shares the Sales Director’s insights into best-in-class accounts receivable (AR) processes and best practices that elevate invoicing.</p> </div> https://www.apqc.org/knowledge-base/documents/automating-customer-invoicing-insights-best-class-invoicing-process#comments Accounts Receivable Finance and Accounting Invoicing Articles and White Papers 8.2 Perform revenue accounting 8.2.2 Invoice customer Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 08 Nov 2018 06:00:00 +0000 Diana Eagen, Sales Director, Esker 436880 at https://www.apqc.org Applying Design Thinking: MITRE Case Study https://www.apqc.org/knowledge-base/documents/applying-design-thinking-mitre-case-study <div class="product-body"><p>At MITRE, a nonprofit with about 8,425 employees, design thinking started to catch on in as early as 2012 as an effective way to engage stakeholders, capture requirements, and scope projects.&nbsp;</p> <p>This case study explores how MITRE successfully approached and implemented design thinking and the lessons they learned along the way.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/applying-design-thinking-mitre-case-study#comments Organizational Performance Analytics Performance Management and evaluation Process Process and Performance Management Case Studies 12.1.5 Improve processes 12.3 Manage quality 12.4 Manage change 12.4.2 Design the change 6.3.5 Develop and train employees 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 06 Nov 2018 22:12:36 +0000 APQC 436711 at https://www.apqc.org Measuring the Change Gap: Survey Summary https://www.apqc.org/knowledge-base/documents/measuring-change-gap-survey-summary <div class="product-body"><p>At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set of approaches to transition employees, teams, and/or an entire organization to a desired future state.</p> <p>In October of 2018 APQC conducted a survey and collected responses from 197 participants to get a greater understanding of the trends in the common practices and effectiveness of key change management components, including:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/measuring-change-gap-survey-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/measuring-change-gap-survey-summary#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Employee Communication Process Process and Performance Management Benchmarks and Metrics 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.4.1 Plan for change 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 06 Nov 2018 20:25:05 +0000 APQC 436707 at https://www.apqc.org Transforming an End-to-End Supply Chain: The Berry Global, Inc. Journey (Webinar Wrap-Up) https://www.apqc.org/knowledge-base/documents/transforming-end-end-supply-chain-berry-global-inc-journey-webinar-wrap <div class="product-body"><p>From a July 2018 webinar, read a summary of how Berry Global, an $8 billion plastics organization, transformed its end-to-end supply chain. Christine Barnhart, Supply Chain Global Process Owner at Berry Global, explained how the company leveraged centers of excellence to evaluate best practices, create new processes, evaluate systems and tools, determine a repeatable implementation approach, and establish a strategy for implementation.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/transforming-end-end-supply-chain-berry-global-inc-journey-webinar-wrap" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/transforming-end-end-supply-chain-berry-global-inc-journey-webinar-wrap#comments Business Transformation Collaboration Platforms and Approaches Communities and Networks Knowledge Retention and Transfer Logistics Logistics Analytics Sales and Operations Planning Supply Chain Management Transfer of Best Practices Articles and White Papers 1.0 Develop Vision and Strategy 4.0 Deliver Products and Services 1.1 Define the business concept and long-term vision 1.3 Manage strategic initiatives 2.1.4 Confirm alignment of product/service concepts with business strategy 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.3 Produce/Manufacture/Deliver product 4.4 Deliver service to customer Print Durable Goods Machinery Machinery Equipment Supply Chain Management Tue, 06 Nov 2018 14:07:23 +0000 Berry Global Inc. 436668 at https://www.apqc.org Most Common KPI's Across Industries https://www.apqc.org/knowledge-base/documents/most-common-kpis-across-industries <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at which KPI's are commonly used in each industry and whether they match that industry's favored value proposition.</p> </div> https://www.apqc.org/knowledge-base/documents/most-common-kpis-across-industries#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:46:47 +0000 APQC 436620 at https://www.apqc.org KPI Reporting Can't Keep Pace with Decision-Maker's Needs https://www.apqc.org/knowledge-base/documents/kpi-reporting-cant-keep-pace-decision-makers-needs <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at how organizations across industries measure and report KPIs, who owns the operational KPI's, and the methods used for reporting.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/kpi-reporting-cant-keep-pace-decision-makers-needs#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:43:11 +0000 APQC 436618 at https://www.apqc.org How Organizations Align KPI's to Value Propositions https://www.apqc.org/knowledge-base/documents/how-organizations-align-kpis-value-propositions <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at the top value proposition reported by survey participants, their priorities in measuring performance, and their focus of secondary KPI's.</p> </div> https://www.apqc.org/knowledge-base/documents/how-organizations-align-kpis-value-propositions#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:39:29 +0000 APQC 436617 at https://www.apqc.org How do Decision-Makers View KPI Information? https://www.apqc.org/knowledge-base/documents/how-do-decision-makers-view-kpi-information <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at how organizations are reporting KPI data, who has access to the reports, and how decision-makers are using KPI's to support their decisions.</p> </div> https://www.apqc.org/knowledge-base/documents/how-do-decision-makers-view-kpi-information#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:28:06 +0000 APQC 436616 at https://www.apqc.org Data Collection and Measurement in KPI Reporting https://www.apqc.org/knowledge-base/documents/data-collection-and-measurement-kpi-reporting <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at how organizations are using KPI’s, the methods they use to determine them, and the struggles they experience with data analysis and reporting.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/data-collection-and-measurement-kpi-reporting#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:21:58 +0000 APQC 436615 at https://www.apqc.org How Ericsson Manages Changing Skill Sets and Competencies in Shared Services (Webinar) https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-1 <div class="product-body"><p>As HR shared services organizations mature, they require different kinds of&nbsp;contributions from HR shared services employees. In this APQC webinar,&nbsp;guest speaker Anshu Gupta talks about how Swedish telecommunications company Ericsson organizes its shared services team and manages changing skill sets and competencies. Ericsson has received multiple awards and achieved the highest level of maturity certification for its HR shared services operations. Gupta is Ericsson's vice president and head of HR global operations.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-1" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-1#comments Human Capital Management Shared Services Presentations 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.1.1.4 Establish HR measures 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Telecommunication Thu, 01 Nov 2018 17:47:24 +0000 Anshu Gupta 436390 at https://www.apqc.org How Ericsson Manages Changing Skill Sets and Competencies in Shared Services (Slides) https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-0 <div class="product-body"><p>As HR shared services organizations mature, they require different kinds of contributions from HR shared services employees. In this APQC webinar,&nbsp;guest speaker Anshu Gupta talks about how Swedish telecommunications company Ericsson organizes its shared services team and manages changing skill sets and competencies. Ericsson has received multiple awards and achieved the highest level of maturity certification for its HR shared services operations. Gupta is Ericsson's&nbsp;vice president and head of HR global operations.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-0#comments Human Capital Management Shared Services Presentations 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.1.1.4 Establish HR measures 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Telecommunication Thu, 01 Nov 2018 17:43:38 +0000 Anshu Gupta 436388 at https://www.apqc.org Talent Acquisition Practices: Cross-Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-cross-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers.&nbsp;Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations from across industries. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics&nbsp;are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-cross-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Human Capital Management Wed, 31 Oct 2018 21:18:19 +0000 APQC 436298 at https://www.apqc.org Now in the Knowledge Base: Human Capital Management https://www.apqc.org/knowledge-base/documents/now-knowledge-base-august-2013-human-capital-management-webinar-slides <div class="product-body"><p>This presentation is an overview of recently released human capital management content in APQC’s Knowledge Base. This presentation covers recent research on:</p> <ul> <li>Training and development</li> <li>HR shared services</li> <li>HR operations</li> <li>Human capital management&nbsp;strategy</li> <li>Strategic workforce planning, and more.</li> </ul> <p>The content in this guide can be used to improve human capital management performance.</p> </div> https://www.apqc.org/knowledge-base/documents/now-knowledge-base-august-2013-human-capital-management-webinar-slides#comments Human Capital Management Presentations 6.0 Develop and Manage Human Capital Print Human Capital Management Wed, 31 Oct 2018 19:58:04 +0000 APQC 296257 at https://www.apqc.org Integrating Agile with KM at BUPA Health Insurance https://www.apqc.org/knowledge-base/documents/integrating-agile-km-bupa-health-insurance <div class="product-body"><p>BUPA Health Insurance’s knowledge management program was an isolated administrative function until 2016, when KM appeared on the organization’s business transformation blueprint. The KM team needed to develop new ways of working in order to serve a more consultative and strategic role to the organization. This article outlines how BUPA’s KM team defined business capabilities, created a strategic roadmap, and integrated Agile methodology to rapidly increase its KM maturity and become a key partner in BUPA’s transformation.</p> </div> https://www.apqc.org/knowledge-base/documents/integrating-agile-km-bupa-health-insurance#comments KM Strategy Knowledge Management Project Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy Print Insurance Knowledge Management Wed, 31 Oct 2018 16:19:06 +0000 APQC 436268 at https://www.apqc.org Financial Shared Services Practices Spotlight: Services Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-services-industry <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services industry practices and key drivers for the services industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-services-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Legal Services Professional Services/Business Services Tue, 30 Oct 2018 18:34:15 +0000 APQC 416292 at https://www.apqc.org Financial Shared Services Practices Spotlight: Retail/Wholesale Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-retailwholesale-industry <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services industry practices and key drivers for the retail/wholesale&nbsp;industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-retailwholesale-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Retail/Catalog/Mail Order Wholesale Distribution Tue, 30 Oct 2018 18:32:23 +0000 APQC 416291 at https://www.apqc.org Financial Shared Services Practices Spotlight: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-industrial-products-industry <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services industry practices and key drivers for the industrial products industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-industrial-products-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Durable Goods Financial Management Machinery Machinery Equipment Tue, 30 Oct 2018 18:25:51 +0000 APQC 416289 at https://www.apqc.org Financial Shared Services Practices Spotlight: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-financial-servicesbanking-ind <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services industry practices and key drivers for the financial services/banking industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-financial-servicesbanking-ind#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Financial Services/Banking Tue, 30 Oct 2018 18:22:39 +0000 APQC 416288 at https://www.apqc.org Financial Shared Services Practices Spotlight: Cross Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-cross-industry <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services practices and key drivers for cross industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-cross-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Tue, 30 Oct 2018 18:21:00 +0000 APQC 416287 at https://www.apqc.org Financial Shared Services Practices Spotlight: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-consumer-productspackaged-goo <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services industry practices and key drivers for the consumer products/packaged goods Industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-consumer-productspackaged-goo#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Consumer Products/Packaged Goods Financial Management Tue, 30 Oct 2018 18:15:43 +0000 APQC 416285 at https://www.apqc.org Credit and Collections Key Roles https://www.apqc.org/knowledge-base/documents/credit-and-collections-key-roles <div class="product-body"><p>APQC created this description of primary credit and collections–related roles to help leaders, hiring managers, new hires, and those involved in financial management process improvement.</p> </div> https://www.apqc.org/knowledge-base/documents/credit-and-collections-key-roles#comments Collections Credit and Collections Credit Management Finance and Accounting Tools and Templates 8.0 Manage Financial Resources 8.2.1 Process customer credit 8.2.4 Manage and process collections Print Financial Management Tue, 30 Oct 2018 17:38:57 +0000 APQC 436187 at https://www.apqc.org Integrated Business Planning in the U.S. Army https://www.apqc.org/knowledge-base/documents/integrated-business-planning-us-army <div class="product-body"><p>Learn how the U.S. Army implemented integrated business planning (IBP) to better coordinate&nbsp;operational planning and decision making. In its first 12 months of IBP, the Army cut inventory by $4.5 billion and saved $6 billion over the first two years. Annual storage costs and staffing required for inventory have dropped. Supplier capacity, cash flow, and inventory visibility have improved.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/integrated-business-planning-us-army#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Case Studies 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Government/Military Supply Chain Management Tue, 30 Oct 2018 14:19:40 +0000 APQC 436170 at https://www.apqc.org Supplier Relationship Management Quick Poll Summary Report https://www.apqc.org/knowledge-base/documents/supplier-relationship-management-quick-poll-summary-report <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 124 people about the use and planned adoption of supplier relationship management within their supply base in September 2018. Supplier relationship management (SRM) is the final phase of a buying organization’s procurement process. SRM aims at managing third-party organizations that supply goods and/or services (“suppliers”) in order to ensure their compliance with previously negotiated contractual terms, service levels and performance objectives. This survey summary report reports all the basic findings from the survey.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/supplier-relationship-management-quick-poll-summary-report" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/supplier-relationship-management-quick-poll-summary-report#comments Order Management Procurement Purchasing Sourcing Supplier Certification Supplier Partnerships Supplier Relationship Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.1.1 Develop procurement plan 4.2.2 Select suppliers and develop/maintain contracts 4.2.4 Manage suppliers Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 30 Oct 2018 14:14:53 +0000 APQC 436168 at https://www.apqc.org Key Technologies and Benefits in Sales & Operations Planning (Infographic) https://www.apqc.org/knowledge-base/documents/key-technologies-and-benefits-sales-operations-planning-infographic <div class="product-body"><p>APQC conducted global, cross-industry research in sales and operations planning (S&amp;OP) in 2018 to learn how organizations are using technology to improve and enable their S&amp;OP processes. This infographic shows key technologies and their associated benefits for S&amp;OP.</p> </div> https://www.apqc.org/knowledge-base/documents/key-technologies-and-benefits-sales-operations-planning-infographic#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Infographics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Fri, 26 Oct 2018 19:10:33 +0000 APQC 435910 at https://www.apqc.org Factors Influencing the Selection of S&OP Technologies (Infographic) https://www.apqc.org/knowledge-base/documents/factors-influencing-selection-sop-technologies-infographic <div class="product-body"><p>APQC conducted global, cross-industry research in sales and operations planning (S&amp;OP) in 2018 to learn how organizations are using technology to improve and enable their S&amp;OP processes. This infographic shows the top factors influencing the selection of technology to enable better-performing&nbsp;S&amp;OP.</p> </div> https://www.apqc.org/knowledge-base/documents/factors-influencing-selection-sop-technologies-infographic#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Infographics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Fri, 26 Oct 2018 19:01:27 +0000 APQC 435907 at https://www.apqc.org How Adopting Technologies in S&OP Can Address Common Challenges (Infographic) https://www.apqc.org/knowledge-base/documents/how-adopting-technologies-sop-can-address-common-challenges-infographic <div class="product-body"><p>APQC conducted global, cross-industry research in sales and operations planning (S&amp;OP) in 2018 to learn how organizations are using technology to improve and enable their S&amp;OP processes. This infographic shows how adopting various technologies in S&amp;OP can solve many common challenges organizations face.</p> </div> https://www.apqc.org/knowledge-base/documents/how-adopting-technologies-sop-can-address-common-challenges-infographic#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Infographics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Fri, 26 Oct 2018 18:47:51 +0000 APQC 435906 at https://www.apqc.org Adoption and Use of Key Technologies in Sales & Operations Planning (Infographic) https://www.apqc.org/knowledge-base/documents/adoption-and-use-key-technologies-sales-operations-planning-infographic <div class="product-body"><p>APQC conducted a global Sales and Operations Planning (S&amp;OP) survey in August 2018 to learn how organizations are using technology to improve and enable their S&amp;OP processes. This infographic shows the rates of adoption and use of key technologies in S&amp;OP from 157 participants in APQC's research.</p> </div> https://www.apqc.org/knowledge-base/documents/adoption-and-use-key-technologies-sales-operations-planning-infographic#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Infographics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Fri, 26 Oct 2018 18:38:24 +0000 APQC 435905 at https://www.apqc.org Leveraging Technology to Improve S&OP in the Automotive Industry https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-automotive-industry <div class="product-body"><p>This report shares the results of APQC’s 2018 global research into how organizations can leverage technologies to improve their sales and operations planning (S&amp;OP) processes. This report focuses on understanding the S&amp;OP process in the automotive industry</p> </div> https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-automotive-industry#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Automotive Supply Chain Management Fri, 26 Oct 2018 17:57:25 +0000 APQC 435904 at https://www.apqc.org Leveraging Technology to Improve S&OP in the Consumer Packaged Goods and Retail Industries https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-consumer-packaged-goods-and-retail-indust <div class="product-body"><p>This deep dive into the consumer packaged goods and retail industries&nbsp;shares the results of APQC’s 2018 global research into how organizations can leverage technology&nbsp;to improve their S&amp;OP processes.</p> <p>In addition to qualitative research,&nbsp;APQC conducted a survey of S&amp;OP professionals. Respondents covered 18 countries spread across all major regions and represent organizations with annual revenue of at least $750 million USD.</p> <p>This report has three sections:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-consumer-packaged-goods-and-retail-indust" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-consumer-packaged-goods-and-retail-indust#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Consumer Products/Packaged Goods Retail/Catalog/Mail Order Supply Chain Management Fri, 26 Oct 2018 17:51:06 +0000 APQC 435903 at https://www.apqc.org Leveraging Technology to Improve S&OP in the Petroleum and Chemicals Industries https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-petroleum-and-chemicals-industries <div class="product-body"><p>This deep dive into the petroleum and chemicals industries&nbsp;shares the results of APQC’s 2018 global research into how organizations can leverage technology&nbsp;to improve their S&amp;OP processes.</p> <p>In addition to qualitative research,&nbsp;APQC conducted a survey of S&amp;OP professionals. Respondents covered 18 countries spread across all major regions and represent organizations with annual revenue of at least $750 million USD.</p> <p>This report has three sections:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-petroleum-and-chemicals-industries" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-petroleum-and-chemicals-industries#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Chemicals Petroleum/Oil/Gas Supply Chain Management Fri, 26 Oct 2018 17:45:22 +0000 APQC 435902 at https://www.apqc.org Leveraging Technology to Improve S&OP in the Electronics Industry https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-electronics-industry <div class="product-body"><p>This deep dive into the electronics industry shares the results of APQC’s 2018 global research into how organizations can leverage technology&nbsp;to improve their S&amp;OP processes.</p> <p>In addition to qualitative research,&nbsp;APQC conducted a survey of S&amp;OP professionals. Respondents covered 18 countries spread across all major regions and represent organizations with annual revenue of at least $750 million USD.</p> <p>This report has two sections:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-electronics-industry" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-electronics-industry#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Electronics Supply Chain Management Fri, 26 Oct 2018 17:35:18 +0000 APQC 435900 at https://www.apqc.org Leveraging Technology to Improve S&OP in the Aerospace & Defense Industry https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-aerospace-defense-industry <div class="product-body"><p>This deep dive into the aerospace and defense industry shares the results of APQC’s 2018 global research into how organizations can leverage technologies to improve their S&amp;OP processes.</p> <p>In addition to qualitative research,&nbsp;APQC conducted a survey of S&amp;OP professionals. Respondents covered 18 countries spread across all major regions and represent organizations with annual revenue of at least $750 million USD.</p> <p>This report has two sections:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-aerospace-defense-industry" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-aerospace-defense-industry#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Aerospace Supply Chain Management Fri, 26 Oct 2018 16:16:55 +0000 APQC 435894 at https://www.apqc.org Leveraging Technology to Improve S&OP in the Pharmaceuticals Industry https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-pharmaceuticals-industry <div class="product-body"><p>This deep dive into the pharmaceutical industry shares the results of APQC’s 2018 global research into how organizations can leverage technologies to improve their S&amp;OP processes.</p> <p>In addition to qualitative research,&nbsp;APQC conducted a survey of S&amp;OP professionals. Respondents covered 18 countries spread across all major regions and represent organizations with annual revenue of at least $750 million USD.</p> <p>This report has two sections:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-pharmaceuticals-industry" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sop-pharmaceuticals-industry#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Pharmaceutical Supply Chain Management Fri, 26 Oct 2018 16:09:45 +0000 APQC 435893 at https://www.apqc.org Leveraging Technology to Improve Sales & Operations Planning: Overview https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sales-operations-planning-overview <div class="product-body"><p>This report shares an overview of the sales and operations planning (S&amp;OP) process from APQC’s 2018 global, cross-industry research into how organizations can leverage technology to improve their S&amp;OP processes.</p> </div> https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sales-operations-planning-overview#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Fri, 26 Oct 2018 15:51:22 +0000 APQC 435891 at https://www.apqc.org Building a Logistics Blueprint for Success (Webinar) https://www.apqc.org/knowledge-base/documents/building-logistics-blueprint-success-webinar <div class="product-body"><p>In this&nbsp;October 2018 webinar, learn from APQC's Senior Principal Research Lead, Marisa Brown about findings from APQC's&nbsp;<a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-logistics">Blueprint for Success: Logistics</a>. Topics covered include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/building-logistics-blueprint-success-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/building-logistics-blueprint-success-webinar#comments Distribution Inbound Material Flow Inventory Management Logistics Logistics Analytics Materials Management Outbound Transportation Reverse Logistics Shipping & Receiving Supply Chain Management Warehousing Presentations 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.1 Define logistics strategy 4.5.2 Plan and manage inbound material flow 4.5.3 Operate warehousing 4.5.4 Operate outbound transportation 4.5.5 Manage returns; manage reverse logistics Video Supply Chain Management Thu, 25 Oct 2018 20:37:45 +0000 APQC 435825 at https://www.apqc.org Building a Logistics Blueprint for Success (Slides) https://www.apqc.org/knowledge-base/documents/building-logistics-blueprint-success-slides <div class="product-body"><p>In an October 2018 webinar, learn from APQC's Senior Principal Research Lead, Marisa Brown about findings from APQC's&nbsp;<a href="https://www.apqc.org/knowledge-base/documents/blueprint-success-logistics">Blueprint for Success: Logistics</a>. Topics covered include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/building-logistics-blueprint-success-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/building-logistics-blueprint-success-slides#comments Distribution Inbound Material Flow Inventory Management Logistics Logistics Analytics Materials Management Outbound Transportation Reverse Logistics Shipping & Receiving Supply Chain Management Warehousing Presentations 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing 4.5.1 Define logistics strategy 4.5.2 Plan and manage inbound material flow 4.5.3 Operate warehousing 4.5.4 Operate outbound transportation 4.5.5 Manage returns; manage reverse logistics Print Supply Chain Management Thu, 25 Oct 2018 20:07:27 +0000 APQC 435806 at https://www.apqc.org Benchmarking and Improving HR Cost, Efficiency, and Productivity (Webinar) https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-hr-cost-efficiency-and-productivity-webinar <div class="product-body"><p>It’s a pivotal time for the HR function. Increasingly, HR has the opportunity to be an integral player in setting and delivering organizational strategy. Yet assuming this role requires that HR first get the basics right in terms of function cost, efficiency, and productivity. Only then will HR have the funds, capacity, and credibility to strategically expand its role.&nbsp;</p> <p>In this webinar, APQC's Elissa Tucker, principal research lead, human capital management, discusses:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-hr-cost-efficiency-and-productivity-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-hr-cost-efficiency-and-productivity-webinar#comments Benchmarking HR Information systems/technology Human Capital Management Process Improvement Presentations 6.0 Develop and Manage Human Capital 6.1.1.3 Determine HR costs 6.1.1.4 Establish HR measures 6.1.3.1 Measure realization of objectives 6.1.2.10 Develop strategy for HR systems/technologies/tools Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 25 Oct 2018 16:26:37 +0000 Elissa Tucker, APQC 400885 at https://www.apqc.org Benchmarking and Improving HR Cost, Efficiency, and Productivity (Slides) https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-hr-cost-efficiency-and-productivity-slides <div class="product-body"><p>It’s a pivotal time for the HR function. Increasingly, HR has the opportunity to be an integral player in setting and delivering organizational strategy. Yet assuming this role requires that HR first get the basics right in terms of function cost, efficiency, and productivity. Only then will HR have the funds, capacity, and credibility to strategically expand its role.&nbsp;</p> <p>In this webinar, APQC's Elissa Tucker, principal research lead, human capital management, discusses:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-hr-cost-efficiency-and-productivity-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/benchmarking-and-improving-hr-cost-efficiency-and-productivity-slides#comments Benchmarking Human Capital Management Process Improvement Presentations 6.0 Develop and Manage Human Capital Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 25 Oct 2018 16:24:15 +0000 Elissa Tucker, APQC 400884 at https://www.apqc.org Drivers of Customer Invoicing Performance (Webinar) https://www.apqc.org/knowledge-base/documents/drivers-customer-invoicing-performance-webinar <div class="product-body"><p>In this 2018 webinar, APQC’s Rachele Collins, and Esker’s Diana Eagen discuss the drivers of customer invoicing performance. The customer invoicing process sits solidly at the intersection of the company and its customers. It is an important part of an organization’s overarching customer experience, as well as internal working capital strategy.&nbsp;</p> <p>Topics covered in this webinar include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/drivers-customer-invoicing-performance-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/drivers-customer-invoicing-performance-webinar#comments Finance and Accounting Invoicing Presentations 8.2 Perform revenue accounting 8.2.2 Invoice customer Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 25 Oct 2018 15:38:39 +0000 APQC 435782 at https://www.apqc.org Drivers of Customer Invoicing Performance (Slides) https://www.apqc.org/knowledge-base/documents/drivers-customer-invoicing-performance-slides <div class="product-body"><p>In this 2018 webinar, APQC’s Rachele Collins, and Esker’s Diana Eagen discuss the drivers of customer invoicing performance. The customer invoicing process sits solidly at the intersection of the company and its customers. It is an important part of an organization’s overarching customer experience, as well as internal working capital strategy.&nbsp;</p> <p>Topics covered in this webinar include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/drivers-customer-invoicing-performance-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/drivers-customer-invoicing-performance-slides#comments Finance and Accounting Invoicing Presentations 8.2 Perform revenue accounting 8.2.2 Invoice customer Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 25 Oct 2018 15:33:42 +0000 APQC 435779 at https://www.apqc.org Change Management: A Requirement for Business Improvement Success (Webinar) https://www.apqc.org/knowledge-base/documents/change-management-requirement-business-improvement-success-webinar <div class="product-body"><p>Change management is key to introducing, implementing, and sustaining a process management framework and mindset in any organization. In this 2018 APQC webinar,&nbsp;AltaLink’s Evelyn Brisibe shares how change management beliefs and tactics have kept AltaLink focused on the goal and ultimate prize.</p> <p> Topics discussed include:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/change-management-requirement-business-improvement-success-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/change-management-requirement-business-improvement-success-webinar#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Organizational Improvement Process Process and Performance Management Presentations 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.3 Manage quality 12.4 Manage change 12.4.1 Plan for change 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 25 Oct 2018 05:00:00 +0000 APQC 435802 at https://www.apqc.org Change Management: A Requirement for Business Improvement Success (Slides) https://www.apqc.org/knowledge-base/documents/change-management-requirement-business-improvement-success-slides <div class="product-body"><p>Change management is key to introducing, implementing, and sustaining a process management framework and mindset in any organization. In this 2018 APQC webinar, AltaLink’s Evelyn Brisibe shares how change management beliefs and tactics have kept AltaLink focused on the goal and ultimate prize.</p> <p>Topics discussed include:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/change-management-requirement-business-improvement-success-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/change-management-requirement-business-improvement-success-slides#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Organizational Improvement Process Process and Performance Management Process Design Process Improvement Presentations 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.3 Manage quality 12.4 Manage change 12.4.1 Plan for change 12.4.2 Design the change 12.4.3 Implement change 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 25 Oct 2018 05:00:00 +0000 Evelyn Brisibe 435805 at https://www.apqc.org How Intel Achieves Successful Process Deployment https://www.apqc.org/knowledge-base/documents/how-intel-achieves-successful-process-deployment <div class="product-body"><p>In order for any new or revised process to succeed, its deployment plan must answer four critical questions. <strong>Who</strong> needs to know what? <strong>How</strong>&nbsp;are you going to tell them, and <strong>when</strong>?&nbsp;<strong>What</strong> infrastructure is needed for execution? And <strong>why</strong>&nbsp;are you making this change?&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-intel-achieves-successful-process-deployment" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-intel-achieves-successful-process-deployment#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Process Process and Performance Management Process Design Process Management Articles and White Papers 12.1.5 Improve processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 22:30:44 +0000 Paula Berman, Intel 435725 at https://www.apqc.org Answering the Challenges of Process Ownership https://www.apqc.org/knowledge-base/documents/answering-challenges-process-ownership <div class="product-body"><p>Establishing and maintaining process ownership across an organization is a challenge that all process professionals face. In this PPM conference summary, Lynda Braksiek of Rockwell Collins and Charles Jessup of FMC Technologies discuss approaches for driving a culture of process ownership. They share common challenges and potential solutions for identifying the appropriate process owner, getting buy-in from process owners, and maintaining and improving processes.</p> </div> https://www.apqc.org/knowledge-base/documents/answering-challenges-process-ownership#comments Business Process Management (BPM) Change Management Continuous Improvement Process Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.1.1 Define and manage governance approach 12.1.4 Manage process performance 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 22:12:36 +0000 APQC 435723 at https://www.apqc.org How AT&T Engaged Employees in Change https://www.apqc.org/knowledge-base/documents/how-att-engaged-employees-change <div class="product-body"><p>Doing business is hard enough. You are given too few resources, not enough hours in your day, a long list of deliverables, and staff who likes doing things the way they already are. How can you inject change and fun into this environment? The answer is partnering with HR to weave engagement and empowerment throughout your process and performance management initiatives. This PPM conference summary details AT&amp;T’s establishment of a strategic partnership with HR to support its process and performance management objectives.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-att-engaged-employees-change" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-att-engaged-employees-change#comments Change Management Continuous Improvement Culture Employee Communication Employee Satisfaction and Engagement Process Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 22:04:18 +0000 APQC 435722 at https://www.apqc.org Improving Agile/Devops Implementation at Amdocs https://www.apqc.org/knowledge-base/documents/improving-agiledevops-implementation-amdocs <div class="product-body"><p>We all know how to explain failures. Analysis points out all the things that went wrong. We also know that a successful implementation is usually a result of a successful project. But how do we explain when a perfect implementation results in an epic fail? Or when a mediocre implementation results in a great project? It's all about keeping people engaged and focused on increased efficiency.&nbsp;</p> <p>In this PPM conference summary Amdocs’ Roi Dishon shares the psychology beyond the frameworks and guidelines of Agile and DevOps through case studies.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/improving-agiledevops-implementation-amdocs#comments Change Management Culture Process and Performance Management Project Management Articles and White Papers 12.2 Manage portfolio, program, and project 12.4 Manage change Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 21:59:06 +0000 Roi Dishon, Amdocs 435721 at https://www.apqc.org Creating a Culture of Continuous Improvement at CIBC https://www.apqc.org/knowledge-base/documents/creating-culture-continuous-improvement-cibc <div class="product-body"><p>Achieving operational excellence can be attempted in a variety of ways, from building a Center of Excellence to training Black Belts or even driving improvement projects and programs. But how do you build a grassroots movement and involve each employee in taking ownership of operational excellence?</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/creating-culture-continuous-improvement-cibc" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/creating-culture-continuous-improvement-cibc#comments Change Management Continuous Improvement Culture Process Process and Performance Management Process Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 21:56:17 +0000 APQC 435720 at https://www.apqc.org Prioritizing Service Improvements at Pacific Northwest National Laboratory https://www.apqc.org/knowledge-base/documents/prioritizing-service-improvements-pacific-northwest-national-laboratory <div class="product-body"><p>How can organizations best decide which services they want to improve, re-engineer, maintain, or drop altogether? Typically, the focus is on improving large, cross-functional, customer-facing processes because of their impact on the business. But what about the small processes and services that keep an organization running? Drawing on insights from their process work at Northwest National Laboratory, Steve Slate and Apeksha Gupta Pacific share how to prioritize service improvements from a customer-centric perspective in this PPM conference summary.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/prioritizing-service-improvements-pacific-northwest-national-laboratory" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/prioritizing-service-improvements-pacific-northwest-national-laboratory#comments Continuous Improvement Measurement Process Process Analytics Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 21:21:12 +0000 APQC 435716 at https://www.apqc.org Strategic Aligment at Montgomery Public Schools https://www.apqc.org/knowledge-base/documents/strategic-aligment-montgomery-public-schools <div class="product-body"><p>School districts are the product of politics and history. Their boundary lines are often jagged and contain diverse communities with families of vastly different backgrounds, income levels, resources, and needs. This heterogeneity makes it difficult for school districts to achieve strategic alignment. But, it can be done. This PPM conference summary explores achieving strategic alignment at Montgomery County Public Schools in Maryland.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/strategic-aligment-montgomery-public-schools#comments Leadership Systems Organizational Improvement Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 21:15:15 +0000 APQC 435714 at https://www.apqc.org Adding Dimensionality to APQC’s Process Classification Framework https://www.apqc.org/knowledge-base/documents/adding-dimensionality-apqc-s-process-classification-framework <div class="product-body"><p>In this PPM conference summary APQC’s process and performance management team &nbsp;describe PCF dimensionality and how it can be created and applied to institute process excellence within your organization. Dimensions can help individuals in various functions become aware of what they specifically should do in support of processes. They provide much needed context to bring individuals together in support of process excellence.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/adding-dimensionality-apqc-s-process-classification-framework" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/adding-dimensionality-apqc-s-process-classification-framework#comments Organizational Improvement Process Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 21:13:50 +0000 APQC 435713 at https://www.apqc.org Lightweight Process Improvement at Arris https://www.apqc.org/knowledge-base/documents/lightweight-process-improvement-arris <div class="product-body"><p>Is simpler always better when it comes to managing and improving processes? In this PPM conference summary, Doug Palmer of ARRIS International advocates taking a high-level approach to process improvement. He shares a lightweight business process capability framework that his organization uses to rapidly find and fix underperforming processes.&nbsp;</p> <p>This is a summary of the presentation; <a href="https://www.apqc.org/knowledge-base/documents/powerful-yet-lightweight-business-process-capability-framework">click here</a> for a copy of the slides.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/lightweight-process-improvement-arris#comments Organizational Improvement Process Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.1.2 Define and manage process frameworks 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 20:59:50 +0000 APQC 435710 at https://www.apqc.org Business Rule and Decision Engineering with Ron Ross https://www.apqc.org/knowledge-base/documents/business-rule-and-decision-engineering-ron-ross <div class="product-body"><p>What is the true relationship between business rules and decisions? Does one supplant the other? Do the spaces overlap? In this PPM conference summary, Ronald Ross of Business Rule Solutions answers these questions and shares how to externalize business rules to increase agility and avoid being confined by traditional process models.&nbsp;</p> <p><a href="https://www.apqc.org/knowledge-base/documents/process-excellence-business-rules-and-decisions">Click here</a> for the slides from this presentation.</p> </div> https://www.apqc.org/knowledge-base/documents/business-rule-and-decision-engineering-ron-ross#comments Organizational Improvement Process Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 20:56:04 +0000 APQC 435707 at https://www.apqc.org Managing the Customer Experience: End-to-End https://www.apqc.org/knowledge-base/documents/managing-customer-experience-end-end <div class="product-body"><p>Are you getting the behaviors you want from your internal customers? What does it really mean to put the customer at the center of everything you do? The power of an intentional customer experience can transform the relationship you have with your internal customers and partners. Yet few internal-enabling functions are executing the tools that can fundamentally change relationships. In this PPM conference summary, Roy Barnes shares &nbsp;how connect with &nbsp;customers in a genuine way that makes a lasting impression.</p> </div> https://www.apqc.org/knowledge-base/documents/managing-customer-experience-end-end#comments Change Management Continuous Improvement Culture Customer Satisfaction Process Process and Performance Management Process Management Articles and White Papers 1.1.2.1 Conduct qualitative/quantitative assessments 12.1 Manage business processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 20:54:11 +0000 APQC 435706 at https://www.apqc.org Process Management and Improvement at Montgomery County Public Schools https://www.apqc.org/knowledge-base/documents/process-management-and-improvement-montgomery-county-public-schools <div class="product-body"><p>Continuous improvement is a growing focus in public education. From the federal level all the way to individual classrooms, continuous improvement is at the heart of many efforts to improve student performance. Yet continuous improvement programs often fail to live up to their promises because they do not incorporate process management and improvement.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/process-management-and-improvement-montgomery-county-public-schools" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/process-management-and-improvement-montgomery-county-public-schools#comments Leadership Systems Organizational Improvement Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.2 Manage portfolio, program, and project 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 20:51:22 +0000 APQC 435705 at https://www.apqc.org Digging into School District Data to Transform Public Education https://www.apqc.org/knowledge-base/documents/digging-school-district-data-transform-public-education <div class="product-body"><p>The public education system in the United States generates massive amounts of data. And yet, educational leaders often struggle to use data to make informed decisions. At APQC’s 2018 Process &amp; Performance Management Conference, Nathan Balasubramanian shares how leaders can use publicly available district data to identify low-cost and no-cost solutions to transform education. This PPM conference summary reveals ways to increase success in public education.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/digging-school-district-data-transform-public-education" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/digging-school-district-data-transform-public-education#comments Leadership Systems Measurement Organizational Improvement Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.6.1.2 Measure process productivity 12.6.2 Benchmark performance 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 20:30:27 +0000 APQC 435702 at https://www.apqc.org Tricorps Technologies Aligns The Business and IT Portfolio Using APQC’s PCF https://www.apqc.org/knowledge-base/documents/tricorps-technologies-aligns-business-and-it-portfolio-using-apqc-s-pcf <div class="product-body"><p>Business owners and IT leaders have clear responsibilities in launching and maintaining IT applications. In this PPM conference summary, Phillip Seawright of TriCorps Technologies shares how APQC's Process Classification Framework (PCF)® can bring together business leaders and IT to ensure everyone is speaking the same language.&nbsp;</p> <p><a href="https://www.apqc.org/knowledge-base/documents/pmos-simple-pcf-drawings-improve-marriage-between-it-and-business">Click here</a> for the slides from this presentation.</p> </div> https://www.apqc.org/knowledge-base/documents/tricorps-technologies-aligns-business-and-it-portfolio-using-apqc-s-pcf#comments Business Process Management (BPM) Change Management Culture IT Organization and Processes Process and Performance Management Project Management Articles and White Papers 7.1.1 Develop the enterprise IT strategy Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 20:23:36 +0000 APQC 435700 at https://www.apqc.org Continuous Improvement at Wayne State University https://www.apqc.org/knowledge-base/documents/continuous-improvement-wayne-state-university <div class="product-body"><p>This PPM conference summary details how the general medicine and ambulatory clinic at Wayne State University began a transformation journey by understanding existing processes and using quality tools (e.g., value-stream process mapping and streaming huddles) to improve processes that drive quality patient care.</p> <p>This is the summary of the presentation; <a href="https://www.apqc.org/knowledge-base/documents/innovating-transform-culture-and-system">click here</a> for the slides.<br /> &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/continuous-improvement-wayne-state-university#comments Balanced Scorecard Continuous Improvement Lean Measurement Process and Performance Management Process Improvement Process Mapping Process Reengineering Quality Assurance Quality Control Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 20:19:49 +0000 APQC 435699 at https://www.apqc.org How to Use Performance Management to Sustain Cost Reduction https://www.apqc.org/knowledge-base/documents/how-use-performance-management-sustain-cost-reduction <div class="product-body"><p>How can costs be reduced without compromising a competitive advantage? How can cost reduction efforts be sustained? This PPM conference summary details how to take a performance management approach to cost reduction and sustain effective cost management. Paul Dunn shares how to identify cost reduction opportunities, techniques, program and initiative design, and expected benefits.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-use-performance-management-sustain-cost-reduction" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-use-performance-management-sustain-cost-reduction#comments Measurement Measurement Analytics Organizational Improvement Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.6 Measure and benchmark 12.6.1.3 Measure cost effectiveness 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 20:14:00 +0000 APQC 435698 at https://www.apqc.org Overcoming Challenges in Working with Data https://www.apqc.org/knowledge-base/documents/overcoming-challenges-working-data <div class="product-body"><p>We are a digital society with enormous amounts of data at our fingertips, but there are a plethora of challenges to effectively using data to make well-informed decisions. In a Think Tank session from APQC's 2018 Process and Performance Management Conference, Ron Champion of Lockheed Martin and Bobbi O'Connell of Rockwell Collins led participants in a discussion on how to identify the most pressing challenges and what ideas, best practices, and lessons learned overcome data challenges in decision making.</p> </div> https://www.apqc.org/knowledge-base/documents/overcoming-challenges-working-data#comments Change Management Culture Measurement Measurement Analytics Organizational Improvement Process and Performance Management Articles and White Papers 12.1.5 Improve processes 12.4 Manage change 12.6 Measure and benchmark Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 18:09:17 +0000 APQC 435691 at https://www.apqc.org From Analysis to Action: Effective Decision Making Using Power BI with The Rand Group https://www.apqc.org/knowledge-base/documents/analysis-action-effective-decision-making-using-power-bi-rand-group <div class="product-body"><p>By the time critical data from various sources is exported, combined, and analyzed, everything has changed. By the time a problem is identified, it has already affected business. In this PPM conference summary, Kevin DePree from Rand Group shares how to transform &nbsp;business data into actionable intelligence by leveraging products such as Microsoft Power BI.</p> <p>This is a copy of the presentation slides; <a href="https://www.apqc.org/knowledge-base/documents/analysis-action-effective-decision-making-using-microsoft-powerbi">click here</a> for the summary.</p> </div> https://www.apqc.org/knowledge-base/documents/analysis-action-effective-decision-making-using-power-bi-rand-group#comments Measurement Measurement Analytics Organizational Improvement Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 17:59:28 +0000 APQC 435689 at https://www.apqc.org APQC’s Skills for The Coming Digital Workplace https://www.apqc.org/knowledge-base/documents/apqc-s-skills-coming-digital-workplace <div class="product-body"><p>Digital transformation and automation are changing the work that employees do and how they interact with information and one another. Organizations are experimenting with everything from integrated cloud platforms and robotic process automation to chatbots, cognitive computing, and virtual and augmented reality. Although these shifts can increase efficiency and improve work experiences, they also have the potential to create massive disruption and anxiety.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-s-skills-coming-digital-workplace" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-s-skills-coming-digital-workplace#comments Career Development/Pathing Coaching and Mentoring Internal Corporate Communication KM Change Management KM Enabling Technology Leadership Development Learning management systems Operational and Process Innovation Organizational Performance Analytics Process and Performance Management Strategic Planning Workforce Planning Articles and White Papers 12.1.5 Improve processes 6.2 Recruit, source, and select employees Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 17:59:27 +0000 APQC 435688 at https://www.apqc.org Using Process Design and Documentation to Support Growth Initiatives https://www.apqc.org/knowledge-base/documents/using-process-design-and-documentation-support-growth-initiatives <div class="product-body"><p>For CF Industries, an acquisition resulted in significant changes in almost every functional area. In this PPM conference summary, Karen Appleby and Beata Christie share how the use of a common platform for process design and documentation improved the effectiveness of implementation and created the foundation needed to efficiently pursue growth strategies.</p> <p> This is the summary of the presentation; <a href="https://www.apqc.org/knowledge-base/documents/using-process-support-growth-initiatives">click here</a> for the slides from this presentation.</p> </div> https://www.apqc.org/knowledge-base/documents/using-process-design-and-documentation-support-growth-initiatives#comments Change Management Continuous Improvement Culture Process Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 24 Oct 2018 17:59:26 +0000 Karen Appleby and Beata Christie, CF Industries, Inc. 435687 at https://www.apqc.org How Process Management Enables School District Success https://www.apqc.org/knowledge-base/documents/how-process-management-enables-school-district-success <div class="product-body"><p>Often times, education leaders have vast goals and visions, but the opportunity to think about processes is forgotten in public education. Highlighting his experience and lessons learned from Spring Branch ISD (Houston) and Fulton County Schools (Atlanta), Scott Muri shares how processes and systems enable school districts to reach their goals in this PPM conference summary.</p> <p>This is a summary of the presentation; <a href="https://www.apqc.org/knowledge-base/documents/improving-district-performance-better-tomorrow">click here</a> for a copy of the slides.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/how-process-management-enables-school-district-success#comments Education K16 Improvement Leadership Systems Articles and White Papers 12.1.5 Improve processes Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 23:04:29 +0000 APQC 435598 at https://www.apqc.org The Future of Process Management: A Conversation with APQC https://www.apqc.org/knowledge-base/documents/future-process-management-conversation-apqc <div class="product-body"><p>The rapid pace of change in business ecosystems, brought on by demands for agility and the adoption of new technologies, threaten the relevancy of the process management profession. Process management’s traditional toolkit—Lean, Six Sigma, and business process management—is no longer fully sufficient to meet current needs. And yet, this environment also presents an opportunity for process management to evolve and assume a greater role in organizational success.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/future-process-management-conversation-apqc" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/future-process-management-conversation-apqc#comments Change Management Continuous Improvement Culture Customer Satisfaction IT Organization and Processes Process Process and Performance Management Project Management Articles and White Papers 1.1.2.1 Conduct qualitative/quantitative assessments 12.1 Manage business processes 12.1.5 Improve processes 12.2 Manage portfolio, program, and project 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 22:55:48 +0000 APQC 435597 at https://www.apqc.org Engagement and Buy-in with Leadership for Process Work https://www.apqc.org/knowledge-base/documents/engagement-and-buy-leadership-process-work <div class="product-body"><p>Having leadership support helps drive the importance of a program, assists with accountability, and establishes appropriate expectations. Process work does not produce a product or service, but it &nbsp;requires significant investment and ongoing attention. Establishing this support is not easy. So how do you effectively engage leaders and gain support for process work in your organization?<br /> &nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/engagement-and-buy-leadership-process-work" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/engagement-and-buy-leadership-process-work#comments Change Management Continuous Improvement Culture Process Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 22:55:46 +0000 APQC 435596 at https://www.apqc.org Risk and Compliance Around APQC’s Process Classification Framework Modeling https://www.apqc.org/knowledge-base/documents/risk-and-compliance-around-apqc-s-process-classification-framework-modeling <div class="product-body"><p>Legacy and traditional role and compliance solutions have failed in effectively associating &nbsp;risk to business roles and functional roles. Solutions that traditionally define business risk to organizational and functional roles require never-ending risk re-evaluation and maintenance as entitlements are added and removed from roles.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/risk-and-compliance-around-apqc-s-process-classification-framework-modeling" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/risk-and-compliance-around-apqc-s-process-classification-framework-modeling#comments Process Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 22:55:45 +0000 APQC 435595 at https://www.apqc.org Clarifying Roles and Designing a Quality Knowledge Base at Rockwell Collins https://www.apqc.org/knowledge-base/documents/clarifying-roles-and-designing-quality-knowledge-base-rockwell-collins <div class="product-body"><p>What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of employees? This PPM conference summary shares how Rockwell Collins embarked on a collaborative journey to address gaps in role clarity, process confusion, training, onboarding, knowledge transfer of subject matter experts, and engagement by combining three key disciplines for success: process management, knowledge management, and change management.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/clarifying-roles-and-designing-quality-knowledge-base-rockwell-collins" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/clarifying-roles-and-designing-quality-knowledge-base-rockwell-collins#comments KM Strategy Process Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.3 Manage quality 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 22:55:42 +0000 APQC 435594 at https://www.apqc.org Engineering the Internal Customer Experience with Roy Barnes https://www.apqc.org/knowledge-base/documents/engineering-internal-customer-experience-roy-barnes <div class="product-body"><p>Engineering a compelling and effective customer experience takes time, care, and the ability to think from a customer-centric perspective—something many organizations struggle to do effectively. Drawing from his books “Customer Experience for Dummies” and “Customer Experience 365,” consultant Roy Barnes shares tactical advice and strategies on how to connect with customers in a genuine way that makes a lasting impression in this PPM conference summary.</p> </div> https://www.apqc.org/knowledge-base/documents/engineering-internal-customer-experience-roy-barnes#comments Process and Performance Management Articles and White Papers 1.1.2.1 Conduct qualitative/quantitative assessments 12.1 Manage business processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 22:00:32 +0000 APQC 435591 at https://www.apqc.org How Prounitas uses Process Management to Empower At-risk Students https://www.apqc.org/knowledge-base/documents/how-prounitas-uses-process-management-empower-risk-students <div class="product-body"><p>In this Accelerated Knowledge Session at APQC’s 2018 Process &amp; Performance Management Conference, ProUnitas founder Adeeb Barqawi shares how process management and technology can be applied to complex business and social problems. Barqawi provided the example of Purple, a platform he designed that identifies at-risk students, connects them with resources, and tracks their progress to ensure they receive the resources they need to achieve success in and beyond the classroom.</p> </div> https://www.apqc.org/knowledge-base/documents/how-prounitas-uses-process-management-empower-risk-students#comments Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 22:00:22 +0000 APQC 435590 at https://www.apqc.org How to Find Your Strengths and Become a Leader https://www.apqc.org/knowledge-base/documents/how-find-your-strengths-and-become-leader <div class="product-body"><p>Great leaders make it look easy to guide teams to success. But great leaders are made, not born.&nbsp;</p> <p>Behind every successful leader is a story of learning and growing. In an Accelerated Knowledge Session at APQC’s 2018 Process &amp; Performance Management Conference, Jamie Capehart of the Goodway Group shares her experience of growing into a leadership role and her lessons learned for engaging teams.</p> </div> https://www.apqc.org/knowledge-base/documents/how-find-your-strengths-and-become-leader#comments Process and Performance Management Articles and White Papers 12.1.5 Improve processes 6.3.5 Develop and train employees 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 22:00:12 +0000 APQC 435589 at https://www.apqc.org Eric Siegel Explains How Predictive Analytics Drives Performance https://www.apqc.org/knowledge-base/documents/eric-siegel-explains-how-predictive-analytics-drives-performance <div class="product-body"><p>The excitement over data science and machine learning has grown dramatically. But what is the value, &nbsp;function, and purpose?&nbsp;</p> <p>In this PPM conference summary, keynote speaker and "Predictive Analytics" author Eric Siegel reveals how predictive analytics works and the ways it delivers value by driving improved performance across organizational functions and sectors.</p> </div> https://www.apqc.org/knowledge-base/documents/eric-siegel-explains-how-predictive-analytics-drives-performance#comments Process and Performance Management Articles and White Papers 12.1.5 Improve processes 12.6 Measure and benchmark 3.1 Understand markets, customers, and capabilities 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 22:00:05 +0000 APQC 435588 at https://www.apqc.org Improving District Performance for a Better Tomorrow https://www.apqc.org/knowledge-base/documents/improving-district-performance-better-tomorrow <div class="product-body"><p>Often times, education leaders have vast goals and visions, but the opportunity to think about processes is forgotten in public education. Highlighting his experience and lessons learned from Spring Branch ISD (Houston) and Fulton County Schools (Atlanta), Scott Muri shares how processes and systems enable school districts to reach their goals in this PPM conference summary.</p> <p>This is a copy of the presentation; <a href="https://www.apqc.org/knowledge-base/documents/how-process-management-enables-school-district-success">click here</a> for the summary.</p> </div> https://www.apqc.org/knowledge-base/documents/improving-district-performance-better-tomorrow#comments Education K16 Improvement Leadership Systems Presentations 12.1.5 Improve processes Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 19:29:52 +0000 APQC 435578 at https://www.apqc.org Transforming Public Education: Let's Do Something, Together https://www.apqc.org/knowledge-base/documents/transforming-public-education-lets-do-something-together <div class="product-body"><p>The public education system in the United States generates massive amounts of data. And yet, educational leaders often struggle to use data to make informed decisions. At APQC’s 2018 Process &amp; Performance Management Conference, Nathan Balasubramanian shares how leaders can use publicly available district data to identify low-cost and no-cost solutions to transform education. This PPM conference&nbsp;presentation reveals ways to increase success in public education.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/transforming-public-education-lets-do-something-together" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/transforming-public-education-lets-do-something-together#comments Education K16 Leadership Systems Presentations 12.1.5 Improve processes Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 19:15:21 +0000 Nathan Balasubramanian, iLearn, LLC 435577 at https://www.apqc.org Process Management and Improvement: The Forgotten Component of Organizations' Continuous Improvement Model https://www.apqc.org/knowledge-base/documents/process-management-and-improvement-forgotten-component-organizations-contin <div class="product-body"><p>Continuous improvement is a growing focus in public education. From the federal level all the way to individual classrooms, continuous improvement is at the heart of many efforts to improve student performance. Yet continuous improvement programs often fail to live up to their promises because they do not incorporate process management and improvement.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/process-management-and-improvement-forgotten-component-organizations-contin" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/process-management-and-improvement-forgotten-component-organizations-contin#comments Leadership Systems Process and Performance Management Presentations 12.1.5 Improve processes Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 19:10:33 +0000 Dr. Mike Perich 435576 at https://www.apqc.org Engaging Employees and Driving Client Experience Through a Culture of Continuous Improvement https://www.apqc.org/knowledge-base/documents/engaging-employees-and-driving-client-experience-through-culture-continuous <div class="product-body"><p>Achieving operational excellence can be attempted in a variety of ways, from building a Center of Excellence to training Black Belts or even driving improvement projects and programs. But how do you build a grassroots movement and involve each employee in taking ownership of operational excellence?</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/engaging-employees-and-driving-client-experience-through-culture-continuous" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/engaging-employees-and-driving-client-experience-through-culture-continuous#comments Change Management Culture Process and Performance Management Process Management Presentations 12.1.5 Improve processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 17:04:00 +0000 Vikram Sandhu, Canadian Imperial Bank of Commerce (CIBC) 435562 at https://www.apqc.org Making Change Fun: Create HR and Business Engagement to Manage Change https://www.apqc.org/knowledge-base/documents/making-change-fun-create-hr-and-business-engagement-manage-change <div class="product-body"><p>Doing business is hard enough. You are given too few resources, not enough hours in your day, a long list of deliverables, and staff who likes doing things the way they already are. How can you inject change and fun into this environment? The answer is partnering with HR to weave engagement and empowerment throughout your process and performance management initiatives. This PPM conference presentation details AT&amp;T’s establishment of a strategic partnership with HR to support its process and performance management objectives.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/making-change-fun-create-hr-and-business-engagement-manage-change" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/making-change-fun-create-hr-and-business-engagement-manage-change#comments Change Management Continuous Improvement Culture Employee Communication Employee Satisfaction and Engagement Process Process and Performance Management Presentations 12.1.5 Improve processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 17:03:57 +0000 Misti Molitoriss, AT&T and Mary O'Halloran, Pueblo Nuevo Education and Development Group 435561 at https://www.apqc.org Process Deployment: The Tripod's Second Leg https://www.apqc.org/knowledge-base/documents/process-deployment-tripods-second-leg <div class="product-body"><p>In order for any new or revised process to succeed, its deployment plan must answer four critical questions. <strong>Who</strong> needs to know what? <strong>How</strong> are you going to tell them, and <strong>when</strong>?&nbsp;<strong>What</strong> infrastructure is needed for execution? And <strong>why</strong>&nbsp;are you making this change?</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/process-deployment-tripods-second-leg" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/process-deployment-tripods-second-leg#comments Change Management Continuous Improvement Culture Process Process and Performance Management Process Design Process Management Presentations 12.1.5 Improve processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 17:03:55 +0000 Paula Berman, Intel 435560 at https://www.apqc.org A Systematic Approach to Examining Value and Delivery to Prioritize Improvements https://www.apqc.org/knowledge-base/documents/systematic-approach-examining-value-and-delivery-prioritize-improvements <div class="product-body"><p>How can organizations best decide which services they want to improve, re-engineer, maintain, or drop altogether? Typically, the focus is on improving large, cross-functional, customer-facing processes because of their impact on the business. But what about the small processes and services that keep an organization running? Drawing on insights from their process work at Northwest National Laboratory, Steve Slate and Apeksha Gupta Pacific share how to prioritize service improvements from a customer-centric perspective in this PPM conference presentation.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/systematic-approach-examining-value-and-delivery-prioritize-improvements" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/systematic-approach-examining-value-and-delivery-prioritize-improvements#comments Continuous Improvement Process Process Analytics Process and Performance Management Process Design Process Management Presentations 12.1 Manage business processes 12.1.5 Improve processes 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 15:04:02 +0000 Steve Slate and Apeksha Gupta, Pacific Northwest National Laboratory 435542 at https://www.apqc.org The Biggest Change to Process Frameworks in Over a Decade - PCF® Dimensionality https://www.apqc.org/knowledge-base/documents/biggest-change-process-frameworks-over-decade-pcf-dimensionality <div class="product-body"><p>In this PPM conference presentation APQC’s process and performance management team &nbsp;describe PCF dimensionality and how it can be created and applied to institute process excellence within your organization. Dimensions can help individuals in various functions become aware of what they specifically should do in support of processes. They provide much needed context to bring individuals together in support of process excellence.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/biggest-change-process-frameworks-over-decade-pcf-dimensionality" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/biggest-change-process-frameworks-over-decade-pcf-dimensionality#comments Organizational Improvement Process Process and Performance Management Process Design Process Management Presentations 12.1.5 Improve processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 15:03:53 +0000 John Tesmer, APQC and Jeff Varney, APQC 435541 at https://www.apqc.org Process Excellence with Business Rules and Decisions https://www.apqc.org/knowledge-base/documents/process-excellence-business-rules-and-decisions <div class="product-body"><p>What is the true relationship between business rules and decisions? Does one supplant the other? Do the spaces overlap? In this PPM conference presentation, Ronald Ross of Business Rule Solutions answers these questions and shares how to externalize business rules to increase agility and avoid being confined by traditional process models.</p> <p>This is a copy of the presentation slides; <a href="https://www.apqc.org/knowledge-base/documents/business-rule-and-decision-engineering-ron-ross">click here</a> for the summary.</p> </div> https://www.apqc.org/knowledge-base/documents/process-excellence-business-rules-and-decisions#comments Organizational Improvement Process Process and Performance Management Process Design Process Management Presentations 12.1.5 Improve processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 15:03:43 +0000 Ronald Ross, Business Rule Solutions, LLC 435540 at https://www.apqc.org A Powerful Yet Lightweight Business Process Capability Framework https://www.apqc.org/knowledge-base/documents/powerful-yet-lightweight-business-process-capability-framework <div class="product-body"><p>Is simpler always better when it comes to managing and improving processes? In this PPM conference presentation, Doug Palmer of ARRIS International advocates taking a high-level approach to process improvement. He shares a lightweight business process capability framework that his organization uses to rapidly find and fix underperforming processes.</p> <p>This is a copy of the presentation slides; <a href="https://www.apqc.org/knowledge-base/documents/lightweight-process-improvement-arris">click here</a> for the summary.</p> </div> https://www.apqc.org/knowledge-base/documents/powerful-yet-lightweight-business-process-capability-framework#comments Organizational Improvement Process Process and Performance Management Process Design Process Management Presentations 12.1.5 Improve processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 15:03:28 +0000 Doug Palmer, ARRIS International 435539 at https://www.apqc.org Program Management Office: Simple PCF Drawings to Improve the Marriage Between IT and the Business https://www.apqc.org/knowledge-base/documents/program-management-office-simple-pcf-drawings-improve-marriage-between-it-a <div class="product-body"><p>Business owners and IT leaders have clear responsibilities in launching and maintaining IT applications. In this PPM conference presentation, Phillip Seawright of TriCorps Technologies shares how APQC's Process Classification Framework (PCF)® can bring together business leaders and IT to ensure everyone is speaking the same language.</p> <p>This is a copy of the presentation slides; <a href="https://www.apqc.org/knowledge-base/documents/tricorps-technologies-aligns-business-and-it-portfolio-using-apqc-s-pcf">click here</a> for the summary.</p> </div> https://www.apqc.org/knowledge-base/documents/program-management-office-simple-pcf-drawings-improve-marriage-between-it-a#comments Business Process Management (BPM) Change Management Culture IT Organization and Processes Process and Performance Management Project Management Presentations 12.1.5 Improve processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 15:03:18 +0000 Philip Seawright, TriCorps Technology 435538 at https://www.apqc.org Innovating to Transform a Culture and System https://www.apqc.org/knowledge-base/documents/innovating-transform-culture-and-system <div class="product-body"><p>This PPM conference presentation details how the general medicine and ambulatory clinic at Wayne State University began a transformation journey by understanding existing processes and using quality tools (e.g., value-stream process mapping and streaming huddles) to improve processes that drive quality patient care.</p> <p>This is a copy of the slides from the presentation; <a href="https://www.apqc.org/knowledge-base/documents/continuous-improvement-wayne-state-university">click here</a> for the summary.</p> </div> https://www.apqc.org/knowledge-base/documents/innovating-transform-culture-and-system#comments Balanced Scorecard Continuous Improvement Measurement Measurement Process and Performance Management Process Mapping Process Reengineering Quality Assurance Quality Control Presentations 12.1 Manage business processes 12.1.5 Improve processes 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 14:33:27 +0000 Joanne Gutowsky, CJ Systems, Inc. and Dr. Neelima Thati, Wayne State University Internal Medicine Specialists 435534 at https://www.apqc.org Using Performance Management to Achieve Sustainable Cost Reduction https://www.apqc.org/knowledge-base/documents/using-performance-management-achieve-sustainable-cost-reduction <div class="product-body"><p>How can costs be reduced without compromising a competitive advantage? How can cost reduction efforts be sustained? This PPM conference presentation details how to take a performance management approach to cost reduction and sustain effective cost management. Paul Dunn shares how to identify cost reduction opportunities, techniques, program and initiative design, and expected benefits.</p> <p>This is a copy of the slides; <a href="https://www.apqc.org/knowledge-base/documents/how-use-performance-management-sustain-cost-reduction">click here</a> for the summary.</p> </div> https://www.apqc.org/knowledge-base/documents/using-performance-management-achieve-sustainable-cost-reduction#comments Measurement Measurement Analytics Organizational Improvement Process and Performance Management Presentations 12.1 Manage business processes 12.1.5 Improve processes 12.6 Measure and benchmark 12.6.1.3 Measure cost effectiveness 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 14:29:22 +0000 Paul Dunn, MCG 435533 at https://www.apqc.org From Analysis to Action – Effective Decision Making Using Microsoft PowerBI https://www.apqc.org/knowledge-base/documents/analysis-action-effective-decision-making-using-microsoft-powerbi <div class="product-body"><p>By the time critical data from various sources is exported, combined, and analyzed, everything has changed. By the time a problem is identified, it has already affected business. In this PPM conference presentation, Kevin DePree from Rand Group shares how to transform business data into actionable intelligence by leveraging products such as Microsoft Power BI.</p> <p>This is a copy of the presentation; <a href="https://www.apqc.org/knowledge-base/documents/analysis-action-effective-decision-making-using-power-bi-rand-group">click here</a> for the summary.</p> </div> https://www.apqc.org/knowledge-base/documents/analysis-action-effective-decision-making-using-microsoft-powerbi#comments Measurement Measurement Analytics Organizational Improvement Process and Performance Management Presentations 12.1.5 Improve processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 23 Oct 2018 14:22:28 +0000 Kevin DePree, Rand Group 435531 at https://www.apqc.org