APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en APQC Process Classification Framework (PCF) - Life Sciences PCF - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-life-sciences-pcf-excel-version-7 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original <a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>SM</sup> (PCF) </a>as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-life-sciences-pcf-excel-version-7" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-life-sciences-pcf-excel-version-7#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Pharmaceutical Supply Chain Management Thu, 13 Dec 2018 21:01:51 +0000 APQC 384450 at https://www.apqc.org Change Led by Leadership (Infographic) https://www.apqc.org/knowledge-base/documents/change-led-leadership-infographic <div class="product-body"><p>This infographic is based on findings from APQC's 2018 <a href="https://www.apqc.org/knowledge-base/documents/measuring-change-gap-survey-summary">Measuring the Change Gap Survey</a>&nbsp;and explores organizations’ leadership practices in regards to change management.</p> </div> https://www.apqc.org/knowledge-base/documents/change-led-leadership-infographic#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Employee Communication Process Process and Performance Management Infographics 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.4.1 Plan for change 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 13 Dec 2018 06:00:00 +0000 APQC 439240 at https://www.apqc.org How FP&A Can Add Insight and Value to Capital Investment Decisions (Slides) https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions-slides-0 <div class="product-body"><p>Evaluating Capital Investment Decisions (CID), the process of determining if an investment will create value for the enterprise, is one of the most important responsibilities of finance and executive management. The challenge in evaluating most investment opportunities in the 21st Century is that we must identify and address critical success factors, assumptions and risk, about an uncertain future.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions-slides-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions-slides-0#comments Capital Planning/Allocation Finance and Accounting Financial Performance Management Analytics Regulatory Compliance Risk Management Working Capital Management Presentations 8.0 Manage Financial Resources 8.3.4 Perform financial reporting 8.4.1 Perform capital planning and project approval 8.4.1.1 Develop capital investment policies and procedures 8.4.1.2 Develop and approve capital expenditure plans and budgets 8.4.1.3 Review and approve capital projects and fixed-asset acquisitions 8.4.1.4 Conduct financial justification for project approval Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 13 Dec 2018 06:00:00 +0000 APQC 439242 at https://www.apqc.org How FP&A Can Add Insight and Value to Capital Investment Decisions (Webinar) https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions-webinar-0 <div class="product-body"><p>Evaluating Capital Investment Decisions (CID), the process of determining if an investment will create value for the enterprise, is one of the most important responsibilities of finance and executive management. The challenge in evaluating most investment opportunities in the 21st Century is that we must identify and address critical success factors, assumptions and risk, about an uncertain future.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions-webinar-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions-webinar-0#comments Capital Planning/Allocation Finance and Accounting Financial Performance Management Analytics Regulatory Compliance Risk Management Working Capital Management Presentations 8.0 Manage Financial Resources 8.3.4 Perform financial reporting 8.4.1 Perform capital planning and project approval 8.4.1.1 Develop capital investment policies and procedures 8.4.1.2 Develop and approve capital expenditure plans and budgets 8.4.1.3 Review and approve capital projects and fixed-asset acquisitions 8.4.1.4 Conduct financial justification for project approval Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 13 Dec 2018 06:00:00 +0000 APQC 439243 at https://www.apqc.org APQC Process Classification Framework (PCF) – Healthcare Provider – Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-healthcare-provider-excel-versi-1 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework (PCF)<sup>®</sup></a> as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-healthcare-provider-excel-versi-1" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-healthcare-provider-excel-versi-1#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Healthcare Human Capital Management Knowledge Management Supply Chain Management Wed, 12 Dec 2018 23:37:34 +0000 APQC 384547 at https://www.apqc.org APQC Process Classification Framework (PCF) - Consumer Electronics - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-consumer-electronics-excel-vers-2 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. <a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-cross-industry-pdf-version-600">The Process Classification Framework<sup>SM</sup> (PCF)</a> provides a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. While cross-industry content is valuable, APQC recognizes that for some industries it is more difficult to apply such a framework.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-consumer-electronics-excel-vers-2" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-consumer-electronics-excel-vers-2#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Electronics Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 12 Dec 2018 20:42:40 +0000 APQC 384468 at https://www.apqc.org APQC Process Classification Framework (PCF) - City Government - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-city-government-excel-version-721 <div class="product-body"><p>Based on APQC's <a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>SM</sup> (PCF)</a>, the City Government PCF is customized to define processes used primarily by the governments of cities and other local municipalities.</p> <p>The City Government PCF addresses the processes used primarily by those providing government services, including the legislative (i.e., city councils), executive (i.e., mayors) and judicial courts, as well as related city service providers, such as public order and safety, health and zoning licensing, etc.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-city-government-excel-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-city-government-excel-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Government/Military Human Capital Management Knowledge Management Supply Chain Management Wed, 12 Dec 2018 19:06:07 +0000 APQC 384440 at https://www.apqc.org How Finance Leaders Can Utilize Workforce Planning to Align Revenue and Resources https://www.apqc.org/knowledge-base/documents/how-finance-leaders-can-utilize-workforce-planning-align-revenue-and-resour <div class="product-body"><p>In a recent CFO webinar, “How Finance Leaders Can Utilize Workforce Planning to Align Revenue and Resources,” APQC's Elissa Tucker discussed the importance of collaborative workforce planning, the key data and insights the process can provide, and the biggest mistakes that finance leaders make when it comes to workforce planning.</p> </div> https://www.apqc.org/knowledge-base/documents/how-finance-leaders-can-utilize-workforce-planning-align-revenue-and-resour#comments Finance and Accounting Recruiting and Staffing Workforce Analytics Workforce Planning Articles and White Papers 6.1.2.2 Plan employee resourcing requirements per unit/organization 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 8.0 Manage Financial Resources Print Financial Management Human Capital Management Wed, 12 Dec 2018 06:00:00 +0000 APQC 439148 at https://www.apqc.org How to Build a Finance Team of the Future https://www.apqc.org/knowledge-base/documents/how-build-finance-team-future <div class="product-body"><p>Rachele Collins, APQC's Financial Management Principal Research Lead, participated in a recent CFO panel discussion on “How to Build a Finance Team of the Future.” Drawing from recent studies conducted by APQC, Collins discusses the evolution of the finance function in response to new technologies, the skills that will be required of future finance professionals, and the importance of partnering with other functions.</p> </div> https://www.apqc.org/knowledge-base/documents/how-build-finance-team-future#comments Employee Training & Development Finance Analytics Finance and Accounting Articles and White Papers 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 10 Dec 2018 23:03:08 +0000 APQC 438998 at https://www.apqc.org APQC Process Classification Framework (PCF) - Broadcasting - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-broadcasting-excel-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>®</sup>&nbsp;(PCF)</a>&nbsp;as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-broadcasting-excel-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-broadcasting-excel-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Broadcasting/Radio/TV/Cable/Media Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 10 Dec 2018 20:13:06 +0000 APQC 368520 at https://www.apqc.org APQC Process Classification Framework (PCF) - Property and Casualty Insurance PCF - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-property-and-casualty-insurance-0 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original <a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>SM</sup> (PCF)</a>as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-property-and-casualty-insurance-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-property-and-casualty-insurance-0#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Insurance Knowledge Management Supply Chain Management Mon, 10 Dec 2018 05:00:00 +0000 APQC 384551 at https://www.apqc.org APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-banking-pcf-excel-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework (PCF)<sup>SM</sup></a>&nbsp;as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-banking-pcf-excel-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-banking-pcf-excel-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Financial Services/Banking Human Capital Management Knowledge Management Supply Chain Management Sun, 09 Dec 2018 14:54:38 +0000 APQC 368519 at https://www.apqc.org Business Entity Revenue Per Employee https://www.apqc.org/knowledge-base/documents/business-entity-revenue-employee <div class="product-body"><p>When organizations make hiring decisions, they’re counting on the people they bring onboard to be well worth the investment. This article focuses on the business entity revenue per business entity employee, as repprted in APQC's <a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">Planning and Management</a>&nbsp;Open Standards Benchmarking Survey.</p> </div> https://www.apqc.org/knowledge-base/documents/business-entity-revenue-employee#comments Finance and Accounting Benchmarks and Metrics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.1.4.7 Manage continuous cost improvement Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 07 Dec 2018 17:07:29 +0000 Perry D. Wiggins 438849 at https://www.apqc.org How Do We Stack Up to Leading-Edge FP&A Organizations? https://www.apqc.org/knowledge-base/documents/how-do-we-stack-leading-edge-fpa-organizations <div class="product-body"><p>FP&amp;A is more important than ever due to the pace of change and uncertainty in today’s business environment. In response to the high expectations of FP&amp;A, this article discusses steps that finance leadership can take to have a more refined analysis and critical evaluation and insight into business performance.</p> </div> https://www.apqc.org/knowledge-base/documents/how-do-we-stack-leading-edge-fpa-organizations#comments Finance and Accounting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 07 Dec 2018 16:49:31 +0000 Jack Alexander 438843 at https://www.apqc.org Do We Need to Change How We Change? (Webinar Wrap-Up) https://www.apqc.org/knowledge-base/documents/do-we-need-change-how-we-change-webinar-wrap <div class="product-body"><p>To explore the state of change management efforts in organizations, APQC conducted a survey to understand change practices and investments. In a recent webinar, Holly Lyke-Ho-Gland discusses why organizations fall short and what organizations can do to make change stick. As she presented some of the findings of the study, Lyke-Ho-Gland emphasized:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/do-we-need-change-how-we-change-webinar-wrap" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/do-we-need-change-how-we-change-webinar-wrap#comments Business Process Management (BPM) Change Management Culture Employee Communication Process and Performance Management Articles and White Papers 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.4.1 Plan for change 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 06 Dec 2018 22:18:22 +0000 APQC 438791 at https://www.apqc.org Engaging Employees in Change: Are We Doing Enough? (Infographic) https://www.apqc.org/knowledge-base/documents/engaging-employees-change-are-we-doing-enough-infographic <div class="product-body"><p>This infographic is based on findings from APQC's 2018 <a href="https://www.apqc.org/knowledge-base/documents/measuring-change-gap-survey-summary">Measuring the Change Gap Survey</a>&nbsp;and explores organizations’ employee engagement practices in regards to change management.</p> </div> https://www.apqc.org/knowledge-base/documents/engaging-employees-change-are-we-doing-enough-infographic#comments Business Process Management (BPM) Change Management Continuous Improvement Employee Communication Process and Performance Management Infographics 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.4.1 Plan for change 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 05 Dec 2018 19:31:41 +0000 APQC 438691 at https://www.apqc.org Leveraging Technology to Improve Sales and Operations Planning (Slides) https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sales-and-operations-planning-slides <div class="product-body"><p>From a November 2018 webinar hear from Marisa Brown, principal research lead at APQC talk about how organizations are using technology to improve and enable their S&amp;OP processes. Topics covered include:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sales-and-operations-planning-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sales-and-operations-planning-slides#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Presentations 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Wed, 05 Dec 2018 17:15:25 +0000 APQC 438679 at https://www.apqc.org Leveraging Technology to Improve Sales and Operations Planning (Webinar) https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sales-and-operations-planning-webinar <div class="product-body"><p>From a November 2018 webinar hear from Marisa Brown, principal research lead at APQC talk about how organizations are using technology to improve and enable their S&amp;OP processes. Topics covered include:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sales-and-operations-planning-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/leveraging-technology-improve-sales-and-operations-planning-webinar#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Presentations 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Video Supply Chain Management Wed, 05 Dec 2018 17:13:23 +0000 APQC 438678 at https://www.apqc.org APQC Process Classification Framework (PCF) – Health Insurance Payor – Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-health-insurance-payor-excel-ve-1 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework (PCF)<sup>®</sup></a> as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. This document is also available in an Excel Format.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-health-insurance-payor-excel-ve-1" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-health-insurance-payor-excel-ve-1#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Healthcare Human Capital Management Insurance Knowledge Management Supply Chain Management Mon, 03 Dec 2018 18:58:19 +0000 APQC 384555 at https://www.apqc.org APQC Process Classification Framework (PCF) - Education - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-education-excel-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>®</sup>&nbsp;(PCF)</a>&nbsp;as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-education-excel-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-education-excel-version-721#comments Master Planning for Innovation (MPI) Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Education (Higher Education) Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 03 Dec 2018 17:57:35 +0000 APQC 370175 at https://www.apqc.org APQC Process Classification Framework (PCF) - Automotive (OEM) - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-automotive-oem-excel-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. They can use the&nbsp;<a href="https://www.apqc.org/process-classification-framework">original Process Classification Framework<sup>SM</sup>&nbsp;(PCF)</a>&nbsp;as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-automotive-oem-excel-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-automotive-oem-excel-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Automotive Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 03 Dec 2018 17:55:16 +0000 APQC 368517 at https://www.apqc.org APQC Process Classification Framework (PCF) - Airline - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-airline-excel-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original<a href="https://www.apqc.org/process-classification-framework">&nbsp;Process Classification Framework<sup>SM</sup>&nbsp;(PCF)</a>as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-airline-excel-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-airline-excel-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Airline Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 03 Dec 2018 17:53:49 +0000 APQC 368516 at https://www.apqc.org APQC Process Classification Framework (PCF) - Aerospace and Defense - Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-aerospace-and-defense-excel-ver-1 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>®</sup>&nbsp;(PCF)</a>&nbsp;as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-aerospace-and-defense-excel-ver-1" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-aerospace-and-defense-excel-ver-1#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Aerospace Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 03 Dec 2018 17:52:31 +0000 APQC 368515 at https://www.apqc.org Developing Finance Talent for the Future (Webinar) https://www.apqc.org/knowledge-base/documents/developing-finance-talent-future-webinar <div class="product-body"><p>In finance, the advent of the rate of digital transformation and macro-environmental change is creating new roles and demanding new skills for professionals. In this APQC webinar, Charles Solomon, global finance program manager of HP Inc. shares how HP created a dedicated, experience-based global finance program to foster high quality learning, growth and development of their finance talent to support future needs of the enterprise.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/developing-finance-talent-future-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/developing-finance-talent-future-webinar#comments Employee Training & Development Finance and Accounting Leadership Development Presentations 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 8.0 Manage Financial Resources Video Financial Management Human Capital Management Fri, 30 Nov 2018 17:19:23 +0000 Charles Solomon, HP Inc. 438306 at https://www.apqc.org Developing Finance Talent for the Future (Slides) https://www.apqc.org/knowledge-base/documents/developing-finance-talent-future-slides <div class="product-body"><p>In finance, the advent of the rate of digital transformation and macro-environmental change is creating new roles and demanding new skills for professionals. In this APQC webinar, Charles Solomon, global finance program manager of HP Inc. shares how HP created a dedicated, experience-based global finance program to foster high quality learning, growth and development of their finance talent to support future needs of the enterprise.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/developing-finance-talent-future-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/developing-finance-talent-future-slides#comments Employee Training & Development Finance and Accounting Leadership Development Presentations 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 8.0 Manage Financial Resources Print Financial Management Human Capital Management Fri, 30 Nov 2018 17:17:42 +0000 Charles Solomon, HP Inc. 438305 at https://www.apqc.org The Value of Video in Recruiting and Retaining Talent https://www.apqc.org/knowledge-base/documents/value-video-recruiting-and-retaining-talent <div class="product-body"><p>Get seven ideas for how to use video to attract, select, and onboard new talent. Read why Lisa Ryan, engagement expert and founder of Grategy, sees video as a&nbsp;valuable, if not essential, talent acquisition tool for organizations today.</p> </div> https://www.apqc.org/knowledge-base/documents/value-video-recruiting-and-retaining-talent#comments Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Onboarding/new hire orientation Selection Practices Talent Sourcing Turnover Articles and White Papers 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.2.2 Perform recruiting activities/events 6.2.3.1 Identify and deploy candidate selection tools 6.2.3.2 Interview candidates 6.2.3.3 Test candidates 6.2.3.4 Select and reject candidates 6.2.5 Manage new hire/re-hire 6.3.1 Manage employee orientation and deployment 6.3.1.1 Create/Maintain employee on-boarding program 6.3.1.2 Introduce new employees to managers 6.3.1.3 Introduce workplace 6.3.1.4 Evaluate the effectiveness of employee on-boarding program 6.4 Reward and retain employees 6.4.1.6 Reward and motivate employees 6.6.7.1 Develop employee communication plan Print Human Capital Management Fri, 30 Nov 2018 17:10:33 +0000 Lisa Ryan 438390 at https://www.apqc.org Harnessing the Power of Appreciation to Elevate Employee Engagement https://www.apqc.org/knowledge-base/documents/harnessing-power-appreciation-elevate-employee-engagement <div class="product-body"><p>In this article, employee engagement expert Lisa Ryan of Grategy explains why its important to provide employees with positive feedback. Ryan offers valuable tips on how managers and peers can provide the kind of feedback that will drive performance and engagement.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/harnessing-power-appreciation-elevate-employee-engagement#comments Employee Communication Employee Satisfaction and Engagement Human Capital Management Motivation Recognition and Rewards Programs Turnover Articles and White Papers 6.0 Develop and Manage Human Capital 6.4 Reward and retain employees 6.4.1.6 Reward and motivate employees 6.6.7.1 Develop employee communication plan Print Human Capital Management Fri, 30 Nov 2018 16:56:48 +0000 Lisa Ryan 438388 at https://www.apqc.org Talent Acquisition Practices: Survey Highlights https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-survey-highlights <div class="product-body"><p>One of the biggest challenges for employers today is finding qualified talent. This finding is among the highlights from&nbsp;<a href="https://www.apqc.org/benchmarking-portal">APQC’s </a><a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking</a>® <a href="https://www.apqc.org/benchmarking-portal/osb/talent-acquisition-and-optimization">Talent Acquisition and Optimization Survey</a>.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-survey-highlights" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-survey-highlights#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Human Capital Management Fri, 30 Nov 2018 16:45:24 +0000 APQC 438385 at https://www.apqc.org Common Hiring Mistakes to Avoid https://www.apqc.org/knowledge-base/documents/common-hiring-mistakes-avoid <div class="product-body"><p>Recruiters and hiring managers need to be on the look out for five common hiring mistakes. Find out if you are making these mistakes at your organization. Then, take advantage of APQC's advice on how to address these issues so they don't get in the way of your ability to efficiently and cost effectively hire the best talent.</p> </div> https://www.apqc.org/knowledge-base/documents/common-hiring-mistakes-avoid#comments Hiring Practices Human Capital Management Recruiting and Staffing Selection Practices Talent Sourcing Workforce Planning Articles and White Papers 6.1.2.2 Plan employee resourcing requirements per unit/organization 6.2 Recruit, source, and select employees 6.2.1 Create and develop employee requisitions 6.2.1.1 Align staffing plan to work force plan and business unit strategies/resource needs 6.2.1.3 Develop job description 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.1 Identify and deploy candidate selection tools Print Human Capital Management Fri, 30 Nov 2018 16:32:33 +0000 APQC 438384 at https://www.apqc.org Innovations in Onboarding https://www.apqc.org/knowledge-base/documents/innovations-onboarding <div class="product-body"><p>Much like the employee performance management process, the new hire onboarding process is one that employers&nbsp;know they need to improve. At too many organizations, onboarding&nbsp;is an&nbsp;administrative burden. It does not&nbsp;bring new hires to full competence fast enough and it fails to quickly forge relationships between new hires and globally dispersed co-workers.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/innovations-onboarding" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/innovations-onboarding#comments Employee Feedback Programs Employee Satisfaction and Engagement Employee Training & Development Human Capital Management Onboarding/new hire orientation Articles and White Papers 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.1 Manage employee orientation and deployment 6.6.7.2 Manage/Collect employee suggestions and perform employee research Print Human Capital Management Non-Profit Professional Services/Business Services Rubber & Plastics Fri, 30 Nov 2018 16:07:41 +0000 APQC 438380 at https://www.apqc.org Strategic Planning for Knowledge Management: KM Essentials (Recording) https://www.apqc.org/knowledge-base/documents/strategic-planning-knowledge-management-km-essentials-recording <div class="product-body"><p>This introductory webinar, part of APQC’s “KM Essentials” series, explains how to perform strategic planning for your knowledge management program. You can use this technique when developing your initial strategy and to set goals during annual planning.</p> <p><a href="https://www.apqc.org/knowledge-base/documents/strategic-planning-knowledge-management-km-essentials-slides">Click here to view the slides from this webinar.</a></p> </div> https://www.apqc.org/knowledge-base/documents/strategic-planning-knowledge-management-km-essentials-recording#comments KM Objectives KM Strategy Knowledge Management Presentations 12.5.1.6 Develop core KM methodologies 12.5.2.3 Identify gaps and needs Video Knowledge Management Align KM to Business Priorities and Function Key Content Fri, 30 Nov 2018 16:03:53 +0000 Cindy Hubert and Darcy Lemons 438379 at https://www.apqc.org Strategic Planning for Knowledge Management: KM Essentials (Slides) https://www.apqc.org/knowledge-base/documents/strategic-planning-knowledge-management-km-essentials-slides <div class="product-body"><p>This introductory presentation, part of APQC’s “KM Essentials” series, explains how to perform strategic planning for your knowledge management program. You can use this technique when developing your initial strategy and to set goals during annual planning.</p> <p><a href="https://www.apqc.org/knowledge-base/documents/strategic-planning-knowledge-management-km-essentials-recording">Click here to view a full recording of this webinar.</a></p> </div> https://www.apqc.org/knowledge-base/documents/strategic-planning-knowledge-management-km-essentials-slides#comments KM Objectives KM Strategy Knowledge Management Presentations 12.5.1.6 Develop core KM methodologies 12.5.2.3 Identify gaps and needs Print Knowledge Management Align KM to Business Priorities and Function Key Content Fri, 30 Nov 2018 16:01:55 +0000 Cindy Hubert and Darcy Lemons 438378 at https://www.apqc.org Financial Planning, Budgeting, and Forecasting: Financial Services/Banking Industry Spotlight https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-financial-servicesbanking-indu <div class="product-body"><p>APQC prepares financial services/banking&nbsp;industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of measures.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-financial-servicesbanking-indu" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-financial-servicesbanking-indu#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Financial Services/Banking Fri, 30 Nov 2018 06:00:00 +0000 APQC 389932 at https://www.apqc.org Financial Planning, Budgeting, and Forecasting: Cross-industry Spotlight https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-cross-industry-spotlight <div class="product-body"><p>APQC prepares cross-industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set of measures. The perspectives that follow are drawn from APQC benchmarks in <a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">Planning and Management Accounting</a>.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-cross-industry-spotlight#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Fri, 30 Nov 2018 06:00:00 +0000 APQC 400117 at https://www.apqc.org Financial Planning, Budgeting, and Forecasting: Consumer Products/Packaged Goods Industry Spotlight https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-consumer-productspackaged-good <div class="product-body"><p>APQC prepares consumer products/packaged goods&nbsp;industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of measures.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-consumer-productspackaged-good" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-consumer-productspackaged-good#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Consumer Products/Packaged Goods Financial Management Fri, 30 Nov 2018 06:00:00 +0000 APQC 438530 at https://www.apqc.org Financial Planning, Budgeting, and Forecasting: Automotive Industry Spotlight https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-automotive-industry-spotlight <div class="product-body"><p>APQC prepares automotive&nbsp;industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of measures.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-automotive-industry-spotlight" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-automotive-industry-spotlight#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Automotive Financial Management NACE Special Fri, 30 Nov 2018 06:00:00 +0000 APQC 389928 at https://www.apqc.org Financial Planning, Budgeting, and Forecasting: Distribution/Transportation Industry Spotlight https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-distributiontransportation-ind <div class="product-body"><p>APQC prepares distribution/transportation&nbsp;industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of measures.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-distributiontransportation-ind" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-distributiontransportation-ind#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Distribution Financial Management NACE Special Transportation/Freight Carriers Fri, 30 Nov 2018 06:00:00 +0000 APQC 389929 at https://www.apqc.org Financial Planning, Budgeting, and Forecasting: Electronics Industry Spotlight https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-electronics-industry-spotlight <div class="product-body"><p>APQC prepares electronics&nbsp;industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of measures.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-electronics-industry-spotlight" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/financial-planning-budgeting-and-forecasting-electronics-industry-spotlight#comments Finance and Accounting Planning, budgeting, and forecasting Benchmarks and Metrics 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Electronics Financial Management Fri, 30 Nov 2018 06:00:00 +0000 APQC 389931 at https://www.apqc.org Do We Need to Change How We Change? (Webinar) https://www.apqc.org/knowledge-base/documents/do-we-need-change-how-we-change-webinar <div class="product-body"><p>At its simplest, change management is the actions and engagement tactics necessary to minimize resistance and enable the adoption of new behaviors that support the desired future state. Unfortunately, the art of change, which allows organizations to ensure the adoption of new behaviors, often gets lost in the execution of projects. To explore the state of change management efforts in organizations, APQC recently conducted a survey to understand change practices and investments.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/do-we-need-change-how-we-change-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/do-we-need-change-how-we-change-webinar#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Employee Communication Process and Performance Management Presentations 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.4.1 Plan for change 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 29 Nov 2018 21:42:50 +0000 APQC 438327 at https://www.apqc.org Do We Need to Change How We Change? (Slides) https://www.apqc.org/knowledge-base/documents/do-we-need-change-how-we-change-slides <div class="product-body"><p>At its simplest, change management is the actions and engagement tactics necessary to minimize resistance and enable the adoption of new behaviors that support the desired future state. Unfortunately, the art of change, which allows organizations to ensure the adoption of new behaviors, often gets lost in the execution of projects. To explore the state of change management efforts in organizations, APQC recently conducted a survey to understand change practices and investments.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/do-we-need-change-how-we-change-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/do-we-need-change-how-we-change-slides#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Employee Communication Process and Performance Management Presentations 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.4.1 Plan for change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 29 Nov 2018 21:41:15 +0000 APQC 438326 at https://www.apqc.org Robotic Process Automation in Supply Chain: Current State Summary https://www.apqc.org/knowledge-base/documents/robotic-process-automation-supply-chain-current-state-summary <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 141 supply chain professionals about the use and planned adoption of robotic process automation (RPA). RPA refers to an emerging technology that combines process steps with decision models or business rules requiring little to no human oversight. It is typically applied to high-volume transactional processes with limited variation and clearly outlined business rules or decision models.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/robotic-process-automation-supply-chain-current-state-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/robotic-process-automation-supply-chain-current-state-summary#comments Automation Supply Chain Management Infographics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Supply Chain Management Thu, 29 Nov 2018 17:01:01 +0000 APQC 438303 at https://www.apqc.org APQC Process Classification Framework (PCF) - Downstream Petroleum- Excel Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-downstream-petroleum-excel-vers-0 <div class="product-body"><p>Based on the renowned <a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>SM</sup> (PCF), </a>the Downstream Petroleum PCF is customized to define processes used within Downstream Petroleum organizations around the world. The petroleum industry is represented by two process frameworks - Upstream and Downstream. The demarcation of where the Upstream PCF ends and Downstream takes up has been established as the point at which custody of the hydrocarbons is handed over (transferred) to a point of sale for distribution.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-downstream-petroleum-excel-vers-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-downstream-petroleum-excel-vers-0#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Petroleum/Oil/Gas Supply Chain Management Thu, 29 Nov 2018 15:08:45 +0000 APQC 384474 at https://www.apqc.org Finding and Interviewing KM Stakeholders https://www.apqc.org/knowledge-base/documents/finding-and-interviewing-km-stakeholders <div class="product-body"><p>When designing a knowledge management strategy, it’s important to gather feedback from a range of stakeholders, from executives and department heads to a cross-section of end users. This article explains how to select candidates for formal stakeholder interviews, as well as the interview process and the types of questions to ask.</p> </div> https://www.apqc.org/knowledge-base/documents/finding-and-interviewing-km-stakeholders#comments KM Objectives KM Strategy Knowledge Management Articles and White Papers 12.5.1.6 Develop core KM methodologies 12.5.2.3 Identify gaps and needs Print Knowledge Management NACE Special Align KM to Business Priorities and Function Key Content Thu, 29 Nov 2018 06:00:00 +0000 APQC 292304 at https://www.apqc.org APQC's KM Stakeholder Criteria Worksheet https://www.apqc.org/knowledge-base/documents/apqcs-stakeholder-criteria-worksheet <div class="product-body"><p>This worksheet helps identify employees who should be interviewed as part of the "voice of the customer" process prior to developing or revamping a knowledge management strategy. Typically, the stakeholders are a cross-representation of those who will design, implement, maintain, or be impacted by the strategy.</p> </div> https://www.apqc.org/knowledge-base/documents/apqcs-stakeholder-criteria-worksheet#comments KM Objectives KM Strategy Knowledge Management Tools and Templates 12.5.1.6 Develop core KM methodologies 12.5.2.3 Identify gaps and needs Print Knowledge Management NACE Special Professional Services/Business Services Align KM to Business Priorities and Function Frameworks, Tools, and Templates Thu, 29 Nov 2018 06:00:00 +0000 APQC 292303 at https://www.apqc.org APQC’s Knowledge Management Strategic Planning Definition Worksheet and Examples https://www.apqc.org/knowledge-base/documents/apqc-s-knowledge-management-strategic-planning-definition-worksheet-and-exa <div class="product-body"><p>APQC’s Knowledge Management Strategic Planning Definition Worksheet helps knowledge management teams outline the goals, strategies, and activities necessary to achieve strategic objectives and present them to stakeholders to secure buy-in. This document provides guidelines for using the worksheet, a blank template, as well as examples.</p> </div> https://www.apqc.org/knowledge-base/documents/apqc-s-knowledge-management-strategic-planning-definition-worksheet-and-exa#comments KM Objectives KM Strategy Knowledge Management Tools and Templates 12.5.1.5 Identify links to key initiatives 12.5.1.6 Develop core KM methodologies Print Knowledge Management Design Knowledge Flow Process Frameworks, Tools, and Templates Wed, 28 Nov 2018 23:22:21 +0000 APQC 438242 at https://www.apqc.org How to Use APQC’s Knowledge Management Strategic Planning Template https://www.apqc.org/knowledge-base/documents/how-use-apqc-s-knowledge-management-strategic-planning-template <div class="product-body"><p>Strategic planning helps knowledge management teams document strategic plans, tie them to business objectives, and share them with stakeholders. This document offers guidelines for using APQC's KM strategic planning template successfully and a completed example.</p> </div> https://www.apqc.org/knowledge-base/documents/how-use-apqc-s-knowledge-management-strategic-planning-template#comments KM Objectives KM Strategy Knowledge Management Tools and Templates 12.5.1.5 Identify links to key initiatives 12.5.1.6 Develop core KM methodologies Print Knowledge Management Design Knowledge Flow Process Frameworks, Tools, and Templates Wed, 28 Nov 2018 23:19:47 +0000 APQC 438241 at https://www.apqc.org APQC’s Knowledge Management Strategic Planning Template https://www.apqc.org/knowledge-base/documents/apqc-s-knowledge-management-strategic-planning-template <div class="product-body"><p>Use this template to document your strategic plans for knowledge management, tie them to business objectives, and share them with stakeholders.</p> </div> https://www.apqc.org/knowledge-base/documents/apqc-s-knowledge-management-strategic-planning-template#comments KM Objectives KM Strategy Knowledge Management Tools and Templates 12.5.1.5 Identify links to key initiatives 12.5.1.6 Develop core KM methodologies Print Knowledge Management Design Knowledge Flow Process Frameworks, Tools, and Templates Wed, 28 Nov 2018 23:17:56 +0000 APQC 438239 at https://www.apqc.org Key Inputs for Knowledge Management Strategic Planning https://www.apqc.org/knowledge-base/documents/key-inputs-knowledge-management-strategic-planning <div class="product-body"><p>Learn about four key inputs needed to start the strategic planning process, where to get them, and what steps to take next.</p> </div> https://www.apqc.org/knowledge-base/documents/key-inputs-knowledge-management-strategic-planning#comments KM Objectives KM Strategy Knowledge Management Articles and White Papers 12.5.1.5 Identify links to key initiatives 12.5.1.6 Develop core KM methodologies Print Knowledge Management Design Knowledge Flow Process Frameworks, Tools, and Templates Wed, 28 Nov 2018 23:16:05 +0000 APQC 438238 at https://www.apqc.org Process and Performance Improvement at San Bernardino Unified School District https://www.apqc.org/knowledge-base/documents/process-and-performance-improvement-san-bernardino-unified-school-district <div class="product-body"><p>Improving performance in large urban school districts is a major challenge. To move the needle, district leaders need to build a continuous improvement mindset into the culture. In APQC’s <a href="https://www.apqc.org/knowledge-base/documents/journey-toward-excellence-webinar">A Journey Toward Excellence webinar</a>, Dr. Harold Vollkommer described how San Bernardino City Unified School District started a process and performance improvement effort, and the results achieved thus far.</p> </div> https://www.apqc.org/knowledge-base/documents/process-and-performance-improvement-san-bernardino-unified-school-district#comments Central Office/Operations Continuous Improvement Education K16 Improvement Innovations Planning Articles and White Papers 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Enterprise Only Wed, 28 Nov 2018 22:58:41 +0000 San Bernardino City Unified School District 438237 at https://www.apqc.org Blockchain: Assessing the Realities and Opportunities of Implementation in Supply Chains (Slides) https://www.apqc.org/knowledge-base/documents/blockchain-assessing-realities-and-opportunities-implementation-supply-ch-0 <div class="product-body"><p>In this&nbsp;November 2018 APQC webinar,&nbsp;hear from Mark Toohey, an experienced commercial lawyer and a leading legal expert on blockchain technology, as he shares&nbsp;insights on the current status of blockchain deployment, what is required to deliver on blockchain's potential, and the future possibilities and problems that blockchain can solve.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/blockchain-assessing-realities-and-opportunities-implementation-supply-ch-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/blockchain-assessing-realities-and-opportunities-implementation-supply-ch-0#comments Data Management International Finance & Accounting Inventory Management IT Security and Risk Logistics Order Management Risk Management Shipping Shipping & Receiving Supplier Partnerships Supplier Relationship Management Supply Chain Management Presentations 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.1.4 Create and manage master production schedule 4.1.5 Plan distribution requirements 4.3.4 Maintain production records and manage lot traceability 4.4 Deliver service to customer 4.4.2 Identify and schedule resources to meet service requirements 4.5 Manage logistics and warehousing 4.5.2 Plan and manage inbound material flow 4.5.3.1 Track inventory deployment 4.5.4 Operate outbound transportation Print Data Management Distribution Financial Management Food/Beverage/Restaurant Human Capital Management Knowledge Management Logistics Pharmaceutical Supply Chain Management Transportation/Freight Carriers Tue, 27 Nov 2018 22:38:40 +0000 Mark Toohey 438121 at https://www.apqc.org Blockchain: Assessing the Realities and Opportunities of Implementation in Supply Chains (Webinar) https://www.apqc.org/knowledge-base/documents/blockchain-assessing-realities-and-opportunities-implementation-supply-chai <div class="product-body"><p>In this&nbsp;November 2018 APQC webinar,&nbsp;hear from Mark Toohey, an experienced commercial lawyer and a leading legal expert on blockchain technology, as he shares&nbsp;insights on the current status of blockchain deployment, what is required to deliver on blockchain's potential, and the future possibilities and problems that blockchain can solve.</p> <p>This is a recording of the webinar. <a href="https://www.apqc.org/knowledge-base/documents/blockchain-technology-assessing-realities-and-opportunities-blockchain-im-0">Click here</a>&nbsp;for the presentation slides.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/blockchain-assessing-realities-and-opportunities-implementation-supply-chai#comments Data Management Globalization International Finance & Accounting Inventory Management Logistics Order Management Risk Management Shipping Shipping & Receiving Supplier Partnerships Supplier Relationship Management Supply Chain Management Presentations 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.1.4 Create and manage master production schedule 4.1.5 Plan distribution requirements 4.3.4 Maintain production records and manage lot traceability 4.4 Deliver service to customer 4.4.2 Identify and schedule resources to meet service requirements 4.5 Manage logistics and warehousing 4.5.2 Plan and manage inbound material flow 4.5.3.1 Track inventory deployment 4.5.4 Operate outbound transportation Video Data Management Distribution Financial Management Food/Beverage/Restaurant Human Capital Management Knowledge Management Logistics Pharmaceutical Supply Chain Management Transportation/Freight Carriers Tue, 27 Nov 2018 22:34:01 +0000 Mark Toohey 438120 at https://www.apqc.org Competency Management in Shared Services at Ericsson https://www.apqc.org/knowledge-base/documents/competency-management-shared-services-ericsson <div class="product-body"><p>Organizations are starting to ask more of their shared services centers. The HR shared services centers of tomorrow need to play&nbsp;a more consultative, value-added role. To do so, they will need to evolve their competencies.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/competency-management-shared-services-ericsson" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/competency-management-shared-services-ericsson#comments Human Capital Management Shared Services Case Studies 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.1.1.4 Establish HR measures 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans Print Human Capital Management Telecommunication Tue, 27 Nov 2018 16:14:31 +0000 APQC 438086 at https://www.apqc.org Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives https://www.apqc.org/knowledge-base/documents/align-knowledge-strategy-organization-s-strategic-framework-and-business-ob <div class="product-body"><p>To remain relevant, the knowledge management team should align its efforts to the organization’s broader mission and goals. When KM activities further strategic priorities, they are more likely to gain the support of senior leaders, who reciprocate by advocating knowledge sharing and modeling knowledge-sharing behaviors.</p> </div> https://www.apqc.org/knowledge-base/documents/align-knowledge-strategy-organization-s-strategic-framework-and-business-ob#comments KM Objectives KM Strategy Knowledge Management Best Practices and Business Drivers 12.5.1.1 Develop governance model 12.5.1.5 Identify links to key initiatives Print Accounting Healthcare Insurance Knowledge Management Petroleum/Oil/Gas Pipelines Professional Services/Business Services Align KM to Business Priorities and Function Ensure KM Alignment to Business Priorities Best Practices Tue, 27 Nov 2018 06:00:00 +0000 APQC 269263 at https://www.apqc.org APQC’s Editable Use Case Scenario Template https://www.apqc.org/knowledge-base/documents/apqc-s-editable-use-case-scenario-template <div class="product-body"><p>Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be leveraged to fulfill employee needs; and identify gaps where new tools and approaches may be needed. We recommend using this blank, editable template to lay out scenarios relevant to your KM program and determine how KM can address the concerns of internal audiences.</p> </div> https://www.apqc.org/knowledge-base/documents/apqc-s-editable-use-case-scenario-template#comments KM Strategy Knowledge Management Tools and Templates 12.5.2.2 Evaluate existing KM approaches 12.5.2.3 Identify gaps and needs Print Knowledge Management NACE Special Tue, 27 Nov 2018 06:00:00 +0000 APQC 272435 at https://www.apqc.org Determine the Knowledge Management Value Proposition for the Organization and Employees https://www.apqc.org/knowledge-base/documents/determine-knowledge-management-value-proposition-organization-and-employees <div class="product-body"><p>Best-practice organizations build strong business cases for their knowledge management (KM) programs. This involves defining a value proposition for KM that matches each organization’s needs and strategic goals. Once value has been defined at the enterprise level, the next step is to ensure that employees have clear reasons and motivations to embrace KM tools and approaches.</p> </div> https://www.apqc.org/knowledge-base/documents/determine-knowledge-management-value-proposition-organization-and-employees#comments KM Change Management KM Objectives KM Strategy Knowledge Management Best Practices and Business Drivers 12.5.1.5 Identify links to key initiatives 12.5.1.8 Develop training and communication plans Print Chemicals Construction Engineering Knowledge Management Petroleum/Oil/Gas Professional Services/Business Services Explore Business Value of KM Program Best Practices Tue, 27 Nov 2018 06:00:00 +0000 APQC 257319 at https://www.apqc.org APQC’s Use Case Scenario Template and Examples https://www.apqc.org/knowledge-base/documents/apqc-s-use-case-scenario-template-and-examples <div class="product-body"><p>Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be leveraged to fulfill employee needs; and identify gaps where new tools and approaches may be needed. View APQC’s use case scenario template as well as three completed examples that demonstrate how the template is used.</p> </div> https://www.apqc.org/knowledge-base/documents/apqc-s-use-case-scenario-template-and-examples#comments KM Strategy Knowledge Management Tools and Templates 12.5.2.2 Evaluate existing KM approaches 12.5.2.3 Identify gaps and needs Print Knowledge Management NACE Special Scope and Prioritize Opportunities Frameworks, Tools, and Templates Tue, 27 Nov 2018 06:00:00 +0000 APQC 272437 at https://www.apqc.org Guidelines for Scenario Planning in Knowledge Management https://www.apqc.org/knowledge-base/documents/guidelines-scenario-planning-knowledge-management <div class="product-body"><p>Knowledge management leaders can use scenario planning to think about impending changes that will impact KM and analyze the needs of employees who use KM tools and approaches. This document contains a short introduction to scenario planning techniques for KM along with a list of guidelines to keep in mind.</p> </div> https://www.apqc.org/knowledge-base/documents/guidelines-scenario-planning-knowledge-management#comments KM Strategy Knowledge Management Articles and White Papers 12.5.2.2 Evaluate existing KM approaches 12.5.2.3 Identify gaps and needs Print Knowledge Management NACE Special Scope and Prioritize Opportunities Key Content Tue, 27 Nov 2018 06:00:00 +0000 APQC 272722 at https://www.apqc.org Balance Long-Term Knowledge Management Strategy with Short-Term Goals https://www.apqc.org/knowledge-base/documents/balance-long-term-knowledge-management-strategy-short-term-goals <div class="product-body"><p>The balance of long- and short-term objectives enables knowledge management teams to ensure alignment with organizational objectives while, at the same time, pursuing tangible performance plans and goals that support the long-range vision.</p> </div> https://www.apqc.org/knowledge-base/documents/balance-long-term-knowledge-management-strategy-short-term-goals#comments KM Objectives KM Strategy Knowledge Management Best Practices and Business Drivers 12.5.3.1 Identify strategic opportunities to apply project management approach(es) 12.5.3.3 Assess alignment with business goals Print Biotechnology Construction Engineering Healthcare Insurance Knowledge Management NACE Special Petroleum/Oil/Gas Pharmaceutical Tue, 27 Nov 2018 06:00:00 +0000 APQC 269008 at https://www.apqc.org How MSA the Safety Company Connects KM to Its Mission: Saving Customers' Lives https://www.apqc.org/knowledge-base/documents/how-msa-safety-company-connects-km-its-mission-saving-customers-lives <div class="product-body"><p>MSA wanted to increase collaboration and sharing across its global design centers in order to boost innovation, upskill engineers, reduce rework, and make R&amp;D projects more efficient. A combination of communities of practice, design challenges, lessons learned, and wikis has broadened access to technical information and expertise, helped R&amp;D teams learn from one another, and created new outlets for collaborative innovation.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/how-msa-safety-company-connects-km-its-mission-saving-customers-lives#comments Communities and Networks KM Change Management KM Communication Knowledge Management New Product Development Product and Service Innovation Case Studies 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Electronics Engineering Instrumentation Knowledge Management Research Organization Tue, 27 Nov 2018 00:09:31 +0000 APQC 438008 at https://www.apqc.org Ten Characteristics Shared Among Best-in-Class Finance Functions: Lessons from a Transforming Field https://www.apqc.org/knowledge-base/documents/ten-characteristics-shared-among-best-class-finance-functions-lessons-trans <div class="product-body"><p>APQC conducted a case study research project seeking best practices from organizations transforming their finance and accounting functions and gathered qualitative data and critical success factors enabling the finance transformation efforts from five organizations. This white paper shares insight into ten key characteristics—organized by strategy, structure, process, technology, and measurement—of best-in-class finance functions.</p> </div> https://www.apqc.org/knowledge-base/documents/ten-characteristics-shared-among-best-class-finance-functions-lessons-trans#comments Finance and Accounting Articles and White Papers 8.0 Manage Financial Resources Print Agriculture Computers Distribution Electronics Energy and Utility Financial Management Food/Beverage/Restaurant Rental Software Mon, 26 Nov 2018 23:35:07 +0000 APQC 438004 at https://www.apqc.org Developing a Knowledge Sharing Culture at Consolidated Contractors Company https://www.apqc.org/knowledge-base/documents/developing-knowledge-sharing-culture-consolidated-contractors-company <div class="product-body"><p>In the wake of rapid growth, Consolidated Contractors Company (CCC) wanted to provide its global workforce with efficient access to in-house expertise while enabling project teams to learn from one another’s experiences. It also wanted KM to facilitate interaction between its young engineers and experts and create an environment that encourages rapid adaptation to industry changes and an innovation mindset.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/developing-knowledge-sharing-culture-consolidated-contractors-company" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/developing-knowledge-sharing-culture-consolidated-contractors-company#comments Expertise Location KM Change Management KM Communication Knowledge Management Lessons Learned Case Studies 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Construction Engineering Knowledge Management Mon, 26 Nov 2018 23:04:17 +0000 APQC 438000 at https://www.apqc.org Keys to Developing High-Potential Finance Talent https://www.apqc.org/knowledge-base/documents/keys-developing-high-potential-finance-talent <div class="product-body"><p>For best-practice organizations, the finance function is evolving beyond its traditional accounting role to become a valuable partner in planning, analysis, and strategy. Recognizing that the skillsets required for future finance leaders are changing, these organizations are effectively leveraging high-potential talent development programs.&nbsp;This article outlines the suggested&nbsp;elements of a robust high-potential finance talent development program.</p> </div> https://www.apqc.org/knowledge-base/documents/keys-developing-high-potential-finance-talent#comments Employee Training & Development Finance and Accounting Leadership Development Articles and White Papers 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 8.0 Manage Financial Resources Print Financial Management Human Capital Management Mon, 26 Nov 2018 22:38:13 +0000 APQC 437998 at https://www.apqc.org Integrating Performance Management into Financial Planning and Analysis (FP&A) https://www.apqc.org/knowledge-base/documents/integrating-performance-management-financial-planning-and-analysis-fpa <div class="product-body"><p>Finance functions lose the potential to steer their organizations to success when they defer performance management to other functions, according to CFO-turned-author Jack Alexander. In October 2018, APQC spoke with Alexander about the role of performance management in FP&amp;A, the future landscape for the finance function, and his new book Financial Planning &amp; Analysis and Performance Management (Wiley Finance, 2018).&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/integrating-performance-management-financial-planning-and-analysis-fpa#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 26 Nov 2018 22:33:51 +0000 APQC 437997 at https://www.apqc.org Kimberly-Clark: Leveraging Sales and Operations Planning to Improve Performance https://www.apqc.org/knowledge-base/documents/kimberly-clark-leveraging-sales-and-operations-planning-improve-performance <div class="product-body"><p>This case study shares how Kimberly Clark is applying lessons from one region’s S&amp;OP process in order to coordinate operational planning at the enterprise level. Kimberly-Clark also provides an example of how to incorporate product portfolio management and regular process maturity assessments into a traditional S&amp;OP approach.</p> </div> https://www.apqc.org/knowledge-base/documents/kimberly-clark-leveraging-sales-and-operations-planning-improve-performance#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Case Studies 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Consumer Products/Packaged Goods Supply Chain Management Mon, 26 Nov 2018 21:35:59 +0000 APQC 437987 at https://www.apqc.org End-to-End Process Maps and Measures: Procure-to-Pay https://www.apqc.org/knowledge-base/documents/end-end-process-maps-and-measures-procure-pay <div class="product-body"><p>A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs) allow the organization to focus all participants in the end-to-end process, Procure-to-Pay, on a shared goal that aligns with the strategic purpose of the process.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/end-end-process-maps-and-measures-procure-pay#comments Business Process Management (BPM) Process Process and Performance Management Tools and Templates 12.1 Manage business processes 12.1.5 Improve processes 12.6 Measure and benchmark 12.6.1.2 Measure process productivity 12.6.1.3 Measure cost effectiveness 12.6.1.4 Measure staff efficiency 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 23 Nov 2018 14:16:35 +0000 APQC 437838 at https://www.apqc.org Planning Without Budgets: LT Apparel Case Study https://www.apqc.org/knowledge-base/documents/planning-without-budgets-lt-apparel-case-study <div class="product-body"><p>This case study describes New York–based LT Apparel Group,&nbsp; a privately-held supplier of children’s clothing, replaced its traditional, spreadsheet-based semiannual budgeting process with a 30-month rolling forecast supported by a corporate performance management system.</p> </div> https://www.apqc.org/knowledge-base/documents/planning-without-budgets-lt-apparel-case-study#comments Budgeting Finance and Accounting Planning, budgeting, and forecasting Case Studies 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.2 Prepare periodic budgets and plans Print Financial Management Retail/Catalog/Mail Order Tue, 20 Nov 2018 18:15:25 +0000 APQC 437614 at https://www.apqc.org The Transformation of Financial Planning and Analysis (FP&A) https://www.apqc.org/knowledge-base/documents/transformation-financial-planning-and-analysis-fpa <div class="product-body"><p>As automation and analytics drive new capabilities, the next five years will be the most transformative period for FP&amp;A, according to consultant and FP&amp;A expert Brian Kalish. In November 2018, APQC spoke with the former executive director of the global FP&amp;A practice at the Association for Finance Professionals (AFP) about the changing role of finance and how technology will help to transform FP&amp;A processes.</p> </div> https://www.apqc.org/knowledge-base/documents/transformation-financial-planning-and-analysis-fpa#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 20 Nov 2018 06:00:00 +0000 APQC 437616 at https://www.apqc.org Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer (Slides) https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-slides <div class="product-body"><p>In this presentation, Shepley Bullfinch CIO James C. Martin describes a series of techniques that his organization has used to document the knowledge of long-tenured expert architects and transfer key learnings to novices and mid-career professionals. James covers Shepley Bullfinch’s use of expert interviews, job shadowing, video, visual prompts, and virtual reality as well as the tactics the firm has found to be most efficient and effective.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-slides#comments Knowledge Management Knowledge Retention and Transfer Project Management Presentations 12.5.2.4 Enhance/Modify existing KM approaches 12.5.2.5 Develop new KM approaches Print Architecture and Design Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 19 Nov 2018 16:08:41 +0000 James C. Martin 437499 at https://www.apqc.org Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer (Community Call) https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-community-call <div class="product-body"><p>In this webinar, Shepley Bullfinch CIO James C. Martin describes a series of techniques that his organization has used to document the knowledge of long-tenured expert architects and transfer key learnings to novices and mid-career professionals. James talks about Shepley Bullfinch’s use of expert interviews, job shadowing, video, visual prompts, and virtual reality as well as the tactics the firm has found to be most efficient and effective.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-community-call" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/shepley-bulfinch-s-experiments-tacit-knowledge-transfer-community-call#comments Knowledge Management Knowledge Retention and Transfer Project Management Presentations 12.5.2.4 Enhance/Modify existing KM approaches 12.5.2.5 Develop new KM approaches Video Architecture and Design Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 19 Nov 2018 16:04:10 +0000 James C. Martin 437498 at https://www.apqc.org Automated Primary Controls https://www.apqc.org/knowledge-base/documents/automated-primary-controls <div class="product-body"><p>Organizations leveraging automation for internal controls can process more internal controls data in less time, with greater accuracy, pinpointing suspicious activity that manual auditing might miss. This article focuses on the percent of primary controls that are automated, as reported in APQC’s <a href="https://www.apqc.org/benchmarking-portal/osb/internal-controls">Internal Controls</a> Open Standards Benchmarking survey.</p> </div> https://www.apqc.org/knowledge-base/documents/automated-primary-controls#comments Auditing Auditing Analytics Finance and Accounting Internal controls Benchmarks and Metrics 8.0 Manage Financial Resources 8.8.2.6 Implement and maintain controls-related enabling technologies and tools 8.8 Manage internal controls Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 19 Nov 2018 06:00:00 +0000 Perry D. Wiggins 437521 at https://www.apqc.org The Business Case for Driver-Based Rolling Forecasts https://www.apqc.org/knowledge-base/documents/business-case-driver-based-rolling-forecasts <div class="product-body"><p>In this Q&amp;A summary, Steve Player joins a panel discussion as part of the recent Argyle Forum webinar "New Horizons for Forecasting" and discusses the advantages of driver-based rolling forecasts.</p> </div> https://www.apqc.org/knowledge-base/documents/business-case-driver-based-rolling-forecasts#comments Continuous Improvement Finance and Accounting Forecasting Performance Measurement Planning, budgeting, and forecasting Articles and White Papers 8.1.1 Perform planning/budgeting/forecasting 8.1.1.1 Develop and maintain budget policies and procedures 8.1.1.2 Prepare periodic budgets and plans 8.1.1.3 Prepare periodic financial forecasts Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 16 Nov 2018 16:20:02 +0000 Steve Player 437395 at https://www.apqc.org How FP&A Can Add Insight and Value to Capital Investment Decisions https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions <div class="product-body"><p>Capital investment decisions are one of the core decisions of financial and general management. They include purchases of equipment, adoption of technology, new product development, acquisitions, geographic and capacity expansions, and many others. This article is contributed by author and subject matter expert Jack Alexander, CEO, Jack Alexander &amp; Associates LLC.</p> </div> https://www.apqc.org/knowledge-base/documents/how-fpa-can-add-insight-and-value-capital-investment-decisions#comments Capital Planning/Allocation Finance and Accounting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Print Financial Management Thu, 15 Nov 2018 20:34:10 +0000 Jack Alexander 437325 at https://www.apqc.org Critical Competencies Needed to Succeed in Today's FP&A Environment https://www.apqc.org/knowledge-base/documents/critical-competencies-needed-succeed-todays-fpa-environment <div class="product-body"><p>FP&amp;A is an essential, value-added function in the finance organization. To be effective, FP&amp;A professionals must have or develop a broad set of competencies and abilities. This article is contributed by author and subject matter expert Jack Alexander, CEO, Jack Alexander &amp; Associates LLC.</p> </div> https://www.apqc.org/knowledge-base/documents/critical-competencies-needed-succeed-todays-fpa-environment#comments Finance and Accounting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Print Financial Management Thu, 15 Nov 2018 15:50:06 +0000 Jack Alexander 437308 at https://www.apqc.org Presenting and Delivering Business Information https://www.apqc.org/knowledge-base/documents/presenting-and-delivering-business-information <div class="product-body"><p>Financial Planning &amp; Analysis (FP&amp;A) is more important than ever due to the pace of change and uncertainty in today’s business environment. One of the greatest areas requiring improvement is the ability to communicate and deliver the findings of analytical work. This article discusses how to successfully communicate analytical findings, and the possible communication methods involved. This article is contributed by author and subject matter expert Jack Alexander, CEO, Jack Alexander &amp; Associates LLC.</p> </div> https://www.apqc.org/knowledge-base/documents/presenting-and-delivering-business-information#comments Finance and Accounting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Print Financial Management Thu, 15 Nov 2018 06:00:00 +0000 Jack Alexander 437329 at https://www.apqc.org The Power of Rolling Forecasts and On-Demand Business Outlooks https://www.apqc.org/knowledge-base/documents/power-rolling-forecasts-and-demand-business-outlooks <div class="product-body"><p>Rolling Forecasts (RF) and On-Demand Business Outlooks (DBO) are extremely useful tools in the CFO’s toolbox, especially in these times of great uncertainty and rapid change. Inexplicably, these projection models are still underutilized. This article discusses the advantages of RF's and DBO's and what the implementation could look like for organizations. This article is contributed by author and subject matter expert Jack Alexander, CEO, Jack Alexander &amp; Associates LLC.</p> </div> https://www.apqc.org/knowledge-base/documents/power-rolling-forecasts-and-demand-business-outlooks#comments Finance and Accounting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.4 Evaluate and manage financial performance Print Financial Management Thu, 15 Nov 2018 06:00:00 +0000 Jack Alexander 437331 at https://www.apqc.org End-to-End Processes: Challenges and Solutions (Infographic) https://www.apqc.org/knowledge-base/documents/end-end-processes-challenges-and-solutions-infographic <div class="product-body"><p>This infographic is based on findings from APQC’s 2018 <a href="https://www.apqc.org/knowledge-base/documents/end-end-processes-survey-summary">End-to-End Processes Survey</a> and explores why organizations use end-to-end processes, the most significant processes, and the top challenges around those processes.</p> </div> https://www.apqc.org/knowledge-base/documents/end-end-processes-challenges-and-solutions-infographic#comments Business Process Management (BPM) Organizational Improvement Process and Performance Management Process Design Process Improvement Process Management Process Mapping Infographics 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 15 Nov 2018 06:00:00 +0000 APQC 437333 at https://www.apqc.org APQC's Glossary of Benchmarking Terms https://www.apqc.org/knowledge-base/documents/apqcs-glossary-benchmarking-terms <div class="product-body"><p>This&nbsp;glossary defines the common terms and concepts associated with benchmarking.</p> </div> https://www.apqc.org/knowledge-base/documents/apqcs-glossary-benchmarking-terms#comments Benchmarking Process and Performance Management Tools and Templates 12.6 Measure and benchmark 12.6.2 Benchmark performance 12.6.2.1 Conduct performance assessments Print Financial Management Human Capital Management Knowledge Management NACE Special Supply Chain Management Tue, 13 Nov 2018 18:22:45 +0000 APQC 307030 at https://www.apqc.org Lights Out Manufacturing Quick Poll Summary Report https://www.apqc.org/knowledge-base/documents/lights-out-manufacturing-quick-poll-summary-report <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 60 people about the use and planned adoption of lights out manufacturing in May 2018. This summary report provides the complete set of data from the quick poll. Lights out manufacturing refers to factories that are fully automated and require no human presence on-site, manufacturing activities and material flows are handled entirely automatically.</p> </div> https://www.apqc.org/knowledge-base/documents/lights-out-manufacturing-quick-poll-summary-report#comments Automation Manufacturing Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.3.2 Produce product Print Supply Chain Management Tue, 13 Nov 2018 06:00:00 +0000 APQC 437132 at https://www.apqc.org How Boone County School District Achieves One Million in Annual Savings Through Process Improvement https://www.apqc.org/knowledge-base/documents/how-boone-county-school-district-achieves-one-million-annual-savings-throug <div class="product-body"><p>School districts have complex process environments, which often leads to process inefficiencies and hidden costs. For underfunded districts, reducing these inefficiencies and costs is imperative. Every dollar saved can be re-invested into teachers and other resources that drive student performance.&nbsp;This article summarizes APQC’s November 2018 Education <a href="https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-webinar">webinar</a> with Boone County’s Superintendent Dr.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-boone-county-school-district-achieves-one-million-annual-savings-throug" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-boone-county-school-district-achieves-one-million-annual-savings-throug#comments Central Office/Operations Continuous Improvement Education K16 Improvement Innovations Planning Articles and White Papers 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Enterprise Only Mon, 12 Nov 2018 17:27:22 +0000 Boone County School District 437026 at https://www.apqc.org Data and Analytics Glossary https://www.apqc.org/knowledge-base/documents/data-and-analytics-glossary <div class="product-body"><p>This glossary provides definitions for key&nbsp;data and analytics&nbsp;terminology.</p> </div> https://www.apqc.org/knowledge-base/documents/data-and-analytics-glossary#comments Auditing Analytics Credit Analytics Customer Analytics Finance Analytics Financial Analytics Innovation Analytics KM Analytics Logistics Analytics Marketing Analytics Measurement Analytics Measurement Analytics Organizational Performance Analytics Process Analytics Process and Performance Management Procurement Analytics Product Development Analytics Quality Analytics Sales Analytics Supply Chain Analytics Workforce Analytics Workforce Analytics Tools and Templates 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 12.6 Measure and benchmark 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management NACE Special Supply Chain Management Fri, 09 Nov 2018 18:23:48 +0000 APQC 364304 at https://www.apqc.org Boone County School District's Resource Optimization (Slides) https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-slides <div class="product-body"><p>From a November 2018 APQC webinar with Dr. Randy Poe, Ed Massey, and Jason Radford from Boone County school district share the details of the district’s continuous improvement journey toward excellence. They share the “how” and “why” of the district’s process and performance management work. Additionally, they talk about the importance of engaging all departments and divisions as well as aligning this work to the district’s strategic plan. Learn about the cost and time savings the district has realized from a variety of projects.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-slides#comments Central Office/Operations Continuous Improvement Education K16 Improvement Innovations Planning Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 08 Nov 2018 14:02:20 +0000 Boone County School District 436834 at https://www.apqc.org Boone County School District's Resource Optimization (Webinar) https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-webinar <div class="product-body"><p>From a November 2018 APQC webinar with Dr. Randy Poe, Ed Massey, and Jason Radford from Boone County school district share the details of the district’s continuous improvement journey toward excellence. They share the “how” and “why” of the district’s process and performance management work. Additionally, they talk about the importance of engaging all departments and divisions as well as aligning this work to the district’s strategic plan. Learn about the cost and time savings the district has realized from a variety of projects.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/boone-county-school-districts-resource-optimization-webinar#comments Central Office/Operations Continuous Improvement Education K16 Improvement Innovations Planning Presentations 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 08 Nov 2018 13:57:32 +0000 Boone County School District 436833 at https://www.apqc.org Automating Customer Invoicing: Insights into a Best-in-Class Invoicing Process https://www.apqc.org/knowledge-base/documents/automating-customer-invoicing-insights-best-class-invoicing-process <div class="product-body"><p>In October 2018, Diana Eagen, Sales Director at Esker, joined APQC to discuss how organizations are overlooking the opportunity to significantly improve the cost, efficiency, and overall effectiveness of their invoice processes. This article shares the Sales Director’s insights into best-in-class accounts receivable (AR) processes and best practices that elevate invoicing.</p> </div> https://www.apqc.org/knowledge-base/documents/automating-customer-invoicing-insights-best-class-invoicing-process#comments Accounts Receivable Finance and Accounting Invoicing Articles and White Papers 8.2 Perform revenue accounting 8.2.2 Invoice customer Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 08 Nov 2018 06:00:00 +0000 Diana Eagen, Sales Director, Esker 436880 at https://www.apqc.org Applying Design Thinking: MITRE Case Study https://www.apqc.org/knowledge-base/documents/applying-design-thinking-mitre-case-study <div class="product-body"><p>At MITRE, a nonprofit with about 8,425 employees, design thinking started to catch on in as early as 2012 as an effective way to engage stakeholders, capture requirements, and scope projects.&nbsp;</p> <p>This case study explores how MITRE successfully approached and implemented design thinking and the lessons they learned along the way.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/applying-design-thinking-mitre-case-study#comments Organizational Performance Analytics Performance Management and evaluation Process Process and Performance Management Case Studies 12.1.5 Improve processes 12.3 Manage quality 12.4 Manage change 12.4.2 Design the change 6.3.5 Develop and train employees 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 06 Nov 2018 22:12:36 +0000 APQC 436711 at https://www.apqc.org Measuring the Change Gap: Survey Summary https://www.apqc.org/knowledge-base/documents/measuring-change-gap-survey-summary <div class="product-body"><p>At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set of approaches to transition employees, teams, and/or an entire organization to a desired future state.</p> <p>In October of 2018 APQC conducted a survey and collected responses from 197 participants to get a greater understanding of the trends in the common practices and effectiveness of key change management components, including:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/measuring-change-gap-survey-summary" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/measuring-change-gap-survey-summary#comments Business Process Management (BPM) Change Management Continuous Improvement Culture Employee Communication Process Process and Performance Management Benchmarks and Metrics 12.1 Manage business processes 12.1.5 Improve processes 12.4 Manage change 12.4.1 Plan for change 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 06 Nov 2018 20:25:05 +0000 APQC 436707 at https://www.apqc.org Transforming an End-to-End Supply Chain: The Berry Global, Inc. Journey (Webinar Wrap-Up) https://www.apqc.org/knowledge-base/documents/transforming-end-end-supply-chain-berry-global-inc-journey-webinar-wrap <div class="product-body"><p>From a July 2018 webinar, read a summary of how Berry Global, an $8 billion plastics organization, transformed its end-to-end supply chain. Christine Barnhart, Supply Chain Global Process Owner at Berry Global, explained how the company leveraged centers of excellence to evaluate best practices, create new processes, evaluate systems and tools, determine a repeatable implementation approach, and establish a strategy for implementation.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/transforming-end-end-supply-chain-berry-global-inc-journey-webinar-wrap" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/transforming-end-end-supply-chain-berry-global-inc-journey-webinar-wrap#comments Business Transformation Collaboration Platforms and Approaches Communities and Networks Knowledge Retention and Transfer Logistics Logistics Analytics Sales and Operations Planning Supply Chain Management Transfer of Best Practices Articles and White Papers 1.0 Develop Vision and Strategy 4.0 Deliver Products and Services 1.1 Define the business concept and long-term vision 1.3 Manage strategic initiatives 2.1.4 Confirm alignment of product/service concepts with business strategy 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.3 Produce/Manufacture/Deliver product 4.4 Deliver service to customer Print Durable Goods Machinery Machinery Equipment Supply Chain Management Tue, 06 Nov 2018 14:07:23 +0000 Berry Global Inc. 436668 at https://www.apqc.org Most Common KPI's Across Industries https://www.apqc.org/knowledge-base/documents/most-common-kpis-across-industries <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at which KPI's are commonly used in each industry and whether they match that industry's favored value proposition.</p> </div> https://www.apqc.org/knowledge-base/documents/most-common-kpis-across-industries#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:46:47 +0000 APQC 436620 at https://www.apqc.org KPI Reporting Can't Keep Pace with Decision-Maker's Needs https://www.apqc.org/knowledge-base/documents/kpi-reporting-cant-keep-pace-decision-makers-needs <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at how organizations across industries measure and report KPIs, who owns the operational KPI's, and the methods used for reporting.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/kpi-reporting-cant-keep-pace-decision-makers-needs#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:43:11 +0000 APQC 436618 at https://www.apqc.org How Organizations Align KPI's to Value Propositions https://www.apqc.org/knowledge-base/documents/how-organizations-align-kpis-value-propositions <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at the top value proposition reported by survey participants, their priorities in measuring performance, and their focus of secondary KPI's.</p> </div> https://www.apqc.org/knowledge-base/documents/how-organizations-align-kpis-value-propositions#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:39:29 +0000 APQC 436617 at https://www.apqc.org How do Decision-Makers View KPI Information? https://www.apqc.org/knowledge-base/documents/how-do-decision-makers-view-kpi-information <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at how organizations are reporting KPI data, who has access to the reports, and how decision-makers are using KPI's to support their decisions.</p> </div> https://www.apqc.org/knowledge-base/documents/how-do-decision-makers-view-kpi-information#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:28:06 +0000 APQC 436616 at https://www.apqc.org Data Collection and Measurement in KPI Reporting https://www.apqc.org/knowledge-base/documents/data-collection-and-measurement-kpi-reporting <div class="product-body"><p>In August of 2018, APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management. This infographic takes a close look at how organizations are using KPI’s, the methods they use to determine them, and the struggles they experience with data analysis and reporting.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/data-collection-and-measurement-kpi-reporting#comments Operational and Process Innovation Process Process and Performance Management Process Measures Workforce Analytics Infographics 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.1.1 Define and maintain quality processes and standards 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.1.2 Measure process productivity 12.6.1.5 Measure cycle time 12.6.2 Benchmark performance 12.6.2.4 Conduct gap analysis to understand need for change and degree needed Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 05 Nov 2018 21:21:58 +0000 APQC 436615 at https://www.apqc.org How Ericsson Manages Changing Skill Sets and Competencies in Shared Services (Webinar) https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-1 <div class="product-body"><p>As HR shared services organizations mature, they require different kinds of&nbsp;contributions from HR shared services employees. In this APQC webinar,&nbsp;guest speaker Anshu Gupta talks about how Swedish telecommunications company Ericsson organizes its shared services team and manages changing skill sets and competencies. Ericsson has received multiple awards and achieved the highest level of maturity certification for its HR shared services operations. Gupta is Ericsson's vice president and head of HR global operations.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-1" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-1#comments Human Capital Management Shared Services Presentations 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.1.1.4 Establish HR measures 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Telecommunication Thu, 01 Nov 2018 17:47:24 +0000 Anshu Gupta 436390 at https://www.apqc.org How Ericsson Manages Changing Skill Sets and Competencies in Shared Services (Slides) https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-0 <div class="product-body"><p>As HR shared services organizations mature, they require different kinds of contributions from HR shared services employees. In this APQC webinar,&nbsp;guest speaker Anshu Gupta talks about how Swedish telecommunications company Ericsson organizes its shared services team and manages changing skill sets and competencies. Ericsson has received multiple awards and achieved the highest level of maturity certification for its HR shared services operations. Gupta is Ericsson's&nbsp;vice president and head of HR global operations.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-ericsson-manages-changing-skill-sets-and-competencies-shared-services-0#comments Human Capital Management Shared Services Presentations 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.1.1 Develop human resources strategy 6.1.1.4 Establish HR measures 6.1.2 Develop and implement human resources plans 6.1.3 Monitor and update plans Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Telecommunication Thu, 01 Nov 2018 17:43:38 +0000 Anshu Gupta 436388 at https://www.apqc.org Talent Acquisition Practices: Cross-Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-cross-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers.&nbsp;Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations from across industries. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics&nbsp;are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-cross-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Human Capital Management Wed, 31 Oct 2018 21:18:19 +0000 APQC 436298 at https://www.apqc.org Now in the Knowledge Base: Human Capital Management https://www.apqc.org/knowledge-base/documents/now-knowledge-base-august-2013-human-capital-management-webinar-slides <div class="product-body"><p>This presentation is an overview of recently released human capital management content in APQC’s Knowledge Base. This presentation covers recent research on:</p> <ul> <li>Training and development</li> <li>HR shared services</li> <li>HR operations</li> <li>Human capital management&nbsp;strategy</li> <li>Strategic workforce planning, and more.</li> </ul> <p>The content in this guide can be used to improve human capital management performance.</p> </div> https://www.apqc.org/knowledge-base/documents/now-knowledge-base-august-2013-human-capital-management-webinar-slides#comments Human Capital Management Presentations 6.0 Develop and Manage Human Capital Print Human Capital Management Wed, 31 Oct 2018 19:58:04 +0000 APQC 296257 at https://www.apqc.org Integrating Agile with KM at BUPA Health Insurance https://www.apqc.org/knowledge-base/documents/integrating-agile-km-bupa-health-insurance <div class="product-body"><p>BUPA Health Insurance’s knowledge management program was an isolated administrative function until 2016, when KM appeared on the organization’s business transformation blueprint. The KM team needed to develop new ways of working in order to serve a more consultative and strategic role to the organization. This article outlines how BUPA’s KM team defined business capabilities, created a strategic roadmap, and integrated Agile methodology to rapidly increase its KM maturity and become a key partner in BUPA’s transformation.</p> </div> https://www.apqc.org/knowledge-base/documents/integrating-agile-km-bupa-health-insurance#comments KM Strategy Knowledge Management Project Management Articles and White Papers 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy Print Insurance Knowledge Management Wed, 31 Oct 2018 16:19:06 +0000 APQC 436268 at https://www.apqc.org Financial Shared Services Practices Spotlight: Services Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-services-industry <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services industry practices and key drivers for the services industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-services-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Legal Services Professional Services/Business Services Tue, 30 Oct 2018 18:34:15 +0000 APQC 416292 at https://www.apqc.org Financial Shared Services Practices Spotlight: Retail/Wholesale Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-retailwholesale-industry <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services industry practices and key drivers for the retail/wholesale&nbsp;industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-retailwholesale-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Retail/Catalog/Mail Order Wholesale Distribution Tue, 30 Oct 2018 18:32:23 +0000 APQC 416291 at https://www.apqc.org Financial Shared Services Practices Spotlight: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-industrial-products-industry <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services industry practices and key drivers for the industrial products industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-industrial-products-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Durable Goods Financial Management Machinery Machinery Equipment Tue, 30 Oct 2018 18:25:51 +0000 APQC 416289 at https://www.apqc.org Financial Shared Services Practices Spotlight: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-financial-servicesbanking-ind <div class="product-body"><p>This presentation contains data from APQC’s Open Standards Benchmarking regarding financial shared services industry practices and key drivers for the financial services/banking industry, including governance, service delivery, scope of services, and the use of technology/analytics.</p> </div> https://www.apqc.org/knowledge-base/documents/financial-shared-services-practices-spotlight-financial-servicesbanking-ind#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Financial Services/Banking Tue, 30 Oct 2018 18:22:39 +0000 APQC 416288 at https://www.apqc.org