APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en Establishing the Daily Cash Position https://www.apqc.org/knowledge-base/documents/establishing-daily-cash-position <div class="product-body"><p>Each month, APQC features a showcased metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® financial management research. This article discusses a metric that examines the average cycle time in hours for an organization to concentrate cash and establish a daily cash position.</p> </div> https://www.apqc.org/knowledge-base/documents/establishing-daily-cash-position#comments Finance and Accounting Presentations 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 21 Feb 2019 19:56:10 +0000 APQC 443814 at https://www.apqc.org Common Process Management Roles https://www.apqc.org/knowledge-base/documents/common-process-management-roles <div class="product-body"><p>To retain market share, evolve, and adapt, organizations need a strong foundation in process management. This foundation is not built on the processes themselves—after all, processes can and should change. Rather, effective process management is built on a foundation of dedicated process roles and responsibilities, both in the business and a dedicated process management function. In this article, you will learn how organizations structure process roles and the core responsibilities and skillsets of each role.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/common-process-management-roles#comments Business Process Management (BPM) Continuous Improvement Organizational Improvement Process Analytics Process and Performance Management Process Improvement Process Management Articles and White Papers 12.1 Manage business processes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 21 Feb 2019 19:47:52 +0000 APQC 443813 at https://www.apqc.org Expanding Apprenticeship at Adaptive Construction Solutions, Inc https://www.apqc.org/knowledge-base/documents/expanding-apprenticeship-adaptive-construction-solutions-inc <div class="product-body"><p>Many organizations struggle to find and train skilled talent.&nbsp; This case study describes how Adaptive Construction Solutions, Inc. (ACS) built an innovative and collaborative business model to develop&nbsp;and manage&nbsp;skilled labor apprenticeship programs. It connects military veterans and other underserved populations with these programs and provides training and support for apprentices.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/expanding-apprenticeship-adaptive-construction-solutions-inc#comments Employee Training & Development Innovation Onboarding/new hire orientation Product and Service Innovation Recruiting and Staffing Talent Sourcing Workforce Planning Case Studies 1.0 Develop Vision and Strategy 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.3 Develop and counsel employees 6.3.5 Develop and train employees Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 21 Feb 2019 19:00:51 +0000 APQC 443809 at https://www.apqc.org APQC Process Classification Framework (PCF) - Utilities - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-utilities-pdf-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original <a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>SM</sup> (PCF)</a>as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-utilities-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-utilities-pdf-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Energy and Utility Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 21 Feb 2019 16:35:01 +0000 APQC 443798 at https://www.apqc.org APQC Process Classification Framework (PCF) - Retail - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-retail-pdf-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. <a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-cross-industry-pdf-version-600">The Process Classification Framework<sup>SM</sup></a> (PCF) provides a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-retail-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-retail-pdf-version-721#comments Benchmarking Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Retail/Catalog/Mail Order Supply Chain Management Thu, 21 Feb 2019 16:33:13 +0000 APQC 443797 at https://www.apqc.org APQC Process Classification Framework (PCF) - Broadcasting - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-broadcasting-pdf-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>®</sup>&nbsp;(PCF)</a>&nbsp;as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-broadcasting-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-broadcasting-pdf-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Broadcasting/Radio/TV/Cable/Media Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 21 Feb 2019 16:30:03 +0000 APQC 443795 at https://www.apqc.org APQC Process Classification Framework (PCF) - Property and Casualty Insurance - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-property-and-casualty-insurance-1 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original <a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>SM</sup> (PCF)</a>as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-property-and-casualty-insurance-1" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-property-and-casualty-insurance-1#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Insurance Knowledge Management Supply Chain Management Tue, 19 Feb 2019 01:53:15 +0000 APQC 417279 at https://www.apqc.org APQC Process Classification Framework (PCF) - Upstream Petroleum- PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-upstream-petroleum-pdf-version-72 <div class="product-body"><p>Based on the renowned<a href="https://www.apqc.org/process-classification-framework"> Process Classification Framework<sup>SM</sup> (PCF)</a>, the Upstream Petroleum PCF is customized to define processes used within Upstream Petroleum organizations around the world. The petroleum industry is represented by two process frameworks - Upstream and Downstream. The demarcation of where the Upstream PCF ends and Downstream takes up has been established as the point at which custody of the hydrocarbons is handed over (transferred) to a point of sale for distribution.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-upstream-petroleum-pdf-version-72" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-upstream-petroleum-pdf-version-72#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Petroleum/Oil/Gas Supply Chain Management Mon, 18 Feb 2019 21:34:11 +0000 APQC 385972 at https://www.apqc.org APQC Process Classification Framework (PCF) - Consumer Products - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-consumer-products-pdf-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original <a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>®</sup> (PCF) </a>as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-consumer-products-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-consumer-products-pdf-version-721#comments Benchmarking Business Process Management (BPM) Measurement Organizational Improvement Process Process and Performance Management Process Design Process Improvement Process Management Process Mapping Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Consumer Products/Packaged Goods Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 15 Feb 2019 17:08:07 +0000 APQC 443406 at https://www.apqc.org APQC Process Classification Framework (PCF) - Downstream Petroleum- PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-downstream-petroleum-pdf-version- <div class="product-body"><p>Based on the renowned <a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>SM</sup> (PCF), </a>the Downstream Petroleum PCF is customized to define processes used within Downstream Petroleum organizations around the world. The petroleum industry is represented by two process frameworks - Upstream and Downstream. The demarcation of where the Upstream PCF ends and Downstream takes up has been established as the point at which custody of the hydrocarbons is handed over (transferred) to a point of sale for distribution.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-downstream-petroleum-pdf-version-" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-downstream-petroleum-pdf-version-#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Petroleum/Oil/Gas Supply Chain Management Thu, 14 Feb 2019 22:14:23 +0000 APQC 385967 at https://www.apqc.org APQC Process Classification Framework (PCF) – Life Sciences PCF - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-life-sciences-pcf-pdf-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework (PCF)</a> as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-life-sciences-pcf-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-life-sciences-pcf-pdf-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Healthcare Human Capital Management Knowledge Management Supply Chain Management Thu, 14 Feb 2019 20:09:04 +0000 APQC 385950 at https://www.apqc.org APQC Process Classification Framework (PCF) – Healthcare Provider – PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-healthcare-provider-pdf-version-7 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework (PCF)<sup>®</sup></a> as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-healthcare-provider-pdf-version-7" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-healthcare-provider-pdf-version-7#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Healthcare Human Capital Management Knowledge Management Supply Chain Management Thu, 14 Feb 2019 00:24:08 +0000 APQC 385527 at https://www.apqc.org APQC Process Classification Framework (PCF) – Health Insurance Payor – PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-health-insurance-payor-pdf-vers-1 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework (PCF)<sup>®</sup></a> as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-health-insurance-payor-pdf-vers-1" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-health-insurance-payor-pdf-vers-1#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Healthcare Human Capital Management Insurance Knowledge Management Supply Chain Management Wed, 13 Feb 2019 22:24:25 +0000 APQC 385529 at https://www.apqc.org APQC Process Classification Framework (PCF) - Education - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-education-pdf-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. They can use the <a href="https://www.apqc.org/portal/apqc/site/?path=%2Fresearch%2Fpcf%2Findex.html">original APQC Process Classification Framework (PCF)<sup>SM</sup></a> as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-education-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-education-pdf-version-721#comments Master Planning for Innovation (MPI) Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 13 Feb 2019 18:26:36 +0000 APQC 384560 at https://www.apqc.org 2019 Financial Management Priorities and Challenges Survey Summary https://www.apqc.org/knowledge-base/documents/2019-financial-management-priorities-and-challenges-survey-summary <div class="product-body"><p>APQC's financial management research team conducted a survey to better understand the priorities and challenges that finance professionals expect to experience in 2019. This report summarizes the data of the key priorities and challenges faced by survey participants, as well as their future plans, expectations regarding the finance budget, and their overall assessment of the effectiveness of the finance function.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/2019-financial-management-priorities-and-challenges-survey-summary#comments Accounts Payable Accounts Receivable Finance and Accounting Planning, budgeting, and forecasting Presentations 8.2 Perform revenue accounting 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.6.1 Process accounts payable (AP) 8.8 Manage internal controls Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 13 Feb 2019 18:16:45 +0000 APQC 443178 at https://www.apqc.org Summary of Open Standards Benchmarking Measures: Oil and Gas Procure-to-Pay https://www.apqc.org/knowledge-base/documents/summary-open-standards-benchmarking-measures-oil-and-gas-procure-pay <div class="product-body"><p>The APQC Open Standards Benchmarking®&nbsp;measure list concisely displays all of the measures currently available for a specific survey. These measures are organized by research area, the survey name, and finally by category of measure. The list identifies each measure's "metric group ID" number, the measure name, the formula in English as APQC computes it, the formula in question numbers specific to this survey, and whether or not the measure is a key performance indicator for its associated process.</p> </div> https://www.apqc.org/knowledge-base/documents/summary-open-standards-benchmarking-measures-oil-and-gas-procure-pay#comments Procure-to-pay Procurement Supply Chain Management Key Performance Indicators (KPIs) and Measures 4.0 Deliver Products and Services 4.2 Procure materials and services 8.0 Manage Financial Resources 8.6.1 Process accounts payable (AP) Print Financial Management Human Capital Management Knowledge Management NACE Special Petroleum/Oil/Gas Supply Chain Management Wed, 13 Feb 2019 06:00:00 +0000 APQC 375813 at https://www.apqc.org Improving the Adoption of Frameworks (Infographic) https://www.apqc.org/knowledge-base/documents/improving-adoption-frameworks-infographic <div class="product-body"><p>This infographic is based on findings from APQC's 2019 <a href="https://www.apqc.org/knowledge-base/documents/2019-process-and-performance-management-challenges-and-priorities-survey-su">Process and Performance Management Challenges and Priorities Survey</a>&nbsp;and explores insights from the survey around process frameworks, associated challenges, applications, and potential solutions.&nbsp;</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/improving-adoption-frameworks-infographic#comments Business Process Management (BPM) Continuous Improvement Measurement Organizational Improvement Process and Performance Management Process Improvement Process Management Infographics 12.1 Manage business processes 12.3 Manage quality 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 12 Feb 2019 21:52:51 +0000 APQC 443103 at https://www.apqc.org Crucial Challenges in Process Management (Infographic) https://www.apqc.org/knowledge-base/documents/crucial-challenges-process-management-infographic <div class="product-body"><p>This infographic is based on findings from APQC's 2019 <a href="https://www.apqc.org/knowledge-base/documents/2019-process-and-performance-management-challenges-and-priorities-survey-su">Process and Performance Management Challenges and Priorities Survey</a>&nbsp;and highlights the top challenges in process management and some advice on how to address those challenges.&nbsp;</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/crucial-challenges-process-management-infographic#comments Business Process Management (BPM) Continuous Improvement Measurement Organizational Improvement Process and Performance Management Process Improvement Process Management Infographics 12.1 Manage business processes 12.3 Manage quality 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 12 Feb 2019 21:15:42 +0000 APQC 443099 at https://www.apqc.org Process and Performance Challenges and Solutions (Webinar Wrap-Up) https://www.apqc.org/knowledge-base/documents/process-and-performance-challenges-and-solutions-webinar-wrap <div class="product-body"><p>In a 2019 <a href="https://www.apqc.org/knowledge-base/documents/process-and-performance-challenges-and-solutions-2019-webinar">APQC webinar</a>, Holly Lyke-Ho-Gland digs into the results of the 2019 Process and Performance Priorities and Challenges survey, as well as best practices to help you and your organization overcome them.</p> <p>Topics discussed include:</p> <ul> <li>the top challenges in key topic areas,</li> <li>practical tips and resources currently available,</li> <li>and insights on process’s role in digital transformations,</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/process-and-performance-challenges-and-solutions-webinar-wrap#comments Business Process Management (BPM) Continuous Improvement Measurement Organizational Improvement Process Process Analytics Process and Performance Management Process Improvement Process Management Articles and White Papers 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.3 Manage quality 12.4 Manage change 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 12 Feb 2019 18:33:38 +0000 APQC 443076 at https://www.apqc.org Transforming to be Product-Driven: Automotive Organization Case Study https://www.apqc.org/knowledge-base/documents/transforming-be-product-driven-automotive-organization-case-study <div class="product-body"><p>This blinded case study focuses on a transformation initiative at a large automotive organization. The effort aims to move the organization toward greater “business agility.” Drawing from an interview with the organization’s Agile coach, the case study describes the major pillars and initiatives of the transformation, the teams behind them, and the key lessons and results from the organization’s transformation efforts.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/transforming-be-product-driven-automotive-organization-case-study#comments Business Process Management (BPM) Continuous Improvement Measurement Organizational Improvement Process and Performance Management Process Improvement Process Management Case Studies 12.1 Manage business processes 12.3 Manage quality 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 12 Feb 2019 18:08:37 +0000 APQC 443074 at https://www.apqc.org APQC Process Classification Framework (PCF) - Consumer Electronics - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-consumer-electronics-pdf-versio-3 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework (PCF)<sup>®</sup></a> as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-consumer-electronics-pdf-versio-3" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-consumer-electronics-pdf-versio-3#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Electronics Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 08 Feb 2019 15:03:54 +0000 APQC 385524 at https://www.apqc.org FM Shared Services Key Benchmarks: Utility Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-utility-industry <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) in the utility&nbsp;industry. Metrics are grouped by the following processes:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-utility-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Energy and Utility Financial Management Thu, 07 Feb 2019 19:29:52 +0000 APQC 442736 at https://www.apqc.org FM Shared Services Key Benchmarks: Telecommunications Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-telecommunications-industry <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) in the telecommunications&nbsp;industry. Metrics are grouped by the following processes:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-telecommunications-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Telecommunication Thu, 07 Feb 2019 19:27:35 +0000 APQC 442735 at https://www.apqc.org FM Shared Services Key Benchmarks: Services Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-services-industry <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) in the services&nbsp;industry. Metrics are grouped by the following processes:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-services-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Legal Services Professional Services/Business Services Thu, 07 Feb 2019 19:26:00 +0000 APQC 442733 at https://www.apqc.org FM Shared Services Key Benchmarks: Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-retail-and-wholesale-industry <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) in the retail and wholesale&nbsp;industry. Metrics are grouped by the following processes:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-retail-and-wholesale-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Retail/Catalog/Mail Order Wholesale Distribution Thu, 07 Feb 2019 19:24:32 +0000 APQC 442732 at https://www.apqc.org FM Shared Services Key Benchmarks: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-pharmaceutical-industry <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) in the pharmaceutical&nbsp;industry. Metrics are grouped by the following processes:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-pharmaceutical-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Pharmaceutical Thu, 07 Feb 2019 19:21:14 +0000 APQC 442731 at https://www.apqc.org FM Shared Services Key Benchmarks: Petroleum/Chemical Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-petroleumchemical-industry <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) in the petroleum/chemical&nbsp;industry. Metrics are grouped by the following processes:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-petroleumchemical-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Chemicals Financial Management Petroleum/Oil/Gas Thu, 07 Feb 2019 19:19:48 +0000 APQC 442730 at https://www.apqc.org FM Shared Services Key Benchmarks: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-industrial-products-industry <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) in the industrial products&nbsp;industry. Metrics are grouped by the following processes:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-industrial-products-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Durable Goods Financial Management Machinery Machinery Equipment Thu, 07 Feb 2019 19:17:33 +0000 APQC 442729 at https://www.apqc.org FM Shared Services Key Benchmarks: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-consumer-productspackaged-goods-industry <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) in the consumer products/packaged goods industry. Metrics are grouped by the following processes:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-consumer-productspackaged-goods-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Consumer Products/Packaged Goods Financial Management Thu, 07 Feb 2019 19:14:50 +0000 APQC 442728 at https://www.apqc.org FM Shared Services Key Benchmarks: Automotive Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-automotive-industry <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) in the automotive industry. Metrics are grouped by the following processes:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-automotive-industry#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Automotive Financial Management Thu, 07 Feb 2019 19:05:18 +0000 APQC 442727 at https://www.apqc.org FM Shared Services Key Benchmarks: Cross-Industry https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-cross-industry-0 <div class="product-body"><p>Prepared using APQC's&nbsp;<a href="https://www.apqc.org/benchmarking-portal">Open Standards Benchmarking® portal</a>, these key metrics from FM Shared Services Organizations (SSO) share values for financial management processes including:</p> <ul> <li>Cost effectiveness,</li> <li>Process efficiency, and</li> <li>Staff productivity.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/fm-shared-services-key-benchmarks-cross-industry-0#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Thu, 07 Feb 2019 18:53:03 +0000 APQC 431120 at https://www.apqc.org APQC Process Classification Framework (PCF) - City Government - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-city-government-pdf-version-721 <div class="product-body"><p>Based on APQC's <a href="https://www.apqc.org/process-classification-framework">Process Classification Framework<sup>SM</sup> (PCF)</a>, the City Government PCF is customized to define processes used primarily by the governments of cities and other local municipalities.</p> <p>The City Government PCF addresses the processes used primarily by those providing government services, including the legislative (i.e., city councils), executive (i.e., mayors) and judicial courts, as well as related city service providers, such as public order and safety, health and zoning licensing, etc.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-city-government-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-city-government-pdf-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Government/Military Human Capital Management Knowledge Management Supply Chain Management Wed, 06 Feb 2019 22:52:05 +0000 APQC 385595 at https://www.apqc.org APQC Process Classification Framework (PCF) - Banking PCF- PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-banking-pcf-pdf-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework (PCF)SM</a>&nbsp;as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-banking-pcf-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-banking-pcf-pdf-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Financial Management Financial Services/Banking Human Capital Management Knowledge Management Supply Chain Management Wed, 06 Feb 2019 22:48:34 +0000 APQC 377063 at https://www.apqc.org APQC Process Classification Framework (PCF) - Automotive (OEM) - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-automotive-oem-pdf-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. They can use the <a href="https://www.apqc.org/portal/apqc/site/?path=%2Fresearch%2Fpcf%2Findex.html">original Process Classification Framework<u><sup>SM</sup></u> (PCF)</a>as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-automotive-oem-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-automotive-oem-pdf-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy 2.0 Develop and Manage Products and Services 3.0 Market and Sell Products and Services 4.0 Deliver Products and Services 5.0 Manage Customer Service 6.0 Develop and Manage Human Capital 7.0 Manage Information Technology 8.0 Manage Financial Resources 9.0 Acquire, Construct, and Manage Assets 10.0 Manage Enterprise Risk, Compliance, and Resiliency 11.0 Manage External Relationships 12.0 Develop and Manage Business Capabilities Print Automotive Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 06 Feb 2019 22:47:10 +0000 APQC 317177 at https://www.apqc.org APQC Process Classification Framework (PCF) - Airline - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-airline-pdf-version-721 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original<a href="https://www.apqc.org/process-classification-framework">&nbsp;Process Classification FrameworkSM&nbsp;(PCF)</a>as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-airline-pdf-version-721" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-airline-pdf-version-721#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy Print Airline Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 06 Feb 2019 22:45:57 +0000 APQC 377057 at https://www.apqc.org APQC Process Classification Framework (PCF) - Aerospace and Defense - PDF Version 7.2.1 https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-aerospace-and-defense-pdf-versi-0 <div class="product-body"><p>Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original&nbsp;<a href="https://www.apqc.org/process-classification-framework">Process Classification Framework®&nbsp;(PCF)</a>&nbsp;as a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-aerospace-and-defense-pdf-versi-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/apqc-process-classification-framework-pcf-aerospace-and-defense-pdf-versi-0#comments Process and Performance Management Process Classification Frameworks 1.0 Develop Vision and Strategy Print Aerospace Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 06 Feb 2019 22:44:03 +0000 APQC 377054 at https://www.apqc.org Putting Process into Digital Transformations (Infographic) https://www.apqc.org/knowledge-base/documents/putting-process-digital-transformations-infographic <div class="product-body"><p>This infographic is based on findings from APQC's 2019 <a href="https://www.apqc.org/knowledge-base/documents/2019-process-and-performance-management-challenges-and-priorities-survey-su">Process and Performance Management Challenges and Priorities Survey</a>&nbsp;and explores insights around digital transformation, its drivers and challenges, and the role of process teams. &nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/putting-process-digital-transformations-infographic#comments Business Process Management (BPM) Continuous Improvement Measurement Organizational Improvement Process Process and Performance Management Process Improvement Process Management Infographics 12.1 Manage business processes 12.3 Manage quality 12.4 Manage change 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 06 Feb 2019 19:36:22 +0000 APQC 442604 at https://www.apqc.org Total Cost to Order Materials and Services https://www.apqc.org/knowledge-base/documents/total-cost-order-materials-and-services <div class="product-body"><p>APQC's perspective on data from APQC's Open Standards Benchmarking in procurement related to the total cost to perform the process “order materials and services” per $1,000 revenue. The process of ordering materials and services&nbsp;includes planning, ordering, and executing the delivery of materials and services from suppliers to the points of need and use. Top, median, and bottom performance levels are outlined in this article and what an organization can do to improve.</p> </div> https://www.apqc.org/knowledge-base/documents/total-cost-order-materials-and-services#comments Procurement Procurement Analytics Purchasing Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1.1 Develop procurement plan 4.2.1.6 Seek opportunities to improve efficiency and value 4.2.3 Order materials and services 4.2.4.2 Prepare/Analyze procurement and vendor performance Print Supply Chain Management Tue, 05 Feb 2019 21:46:32 +0000 APQC 399592 at https://www.apqc.org Interactive Accounts Payable Tune-Up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-accounts-payable-tune-diagnostic <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking <a href="https://www.apqc.org/benchmarking-portal/osb/accounts-payable-and-expense-reimbursement">Accounts Payable and Expense Reimbursement</a> survey, this interactive diagnostic in Excel can help you compare your accounts payable&nbsp;process performance on key cost, cycle time, efficiency, and productivity measures.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-accounts-payable-tune-diagnostic#comments Accounts Payable Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources 8.6 Process accounts payable and expense reimbursements 8.6.1 Process accounts payable (AP) Print Financial Management NACE Special Fri, 01 Feb 2019 20:49:22 +0000 APQC 372085 at https://www.apqc.org Transforming the Financial Forecast: ArcBest Case Study https://www.apqc.org/knowledge-base/documents/transforming-financial-forecast-arcbest-case-study <div class="product-body"><p>This case study summarizes insights from Brad O’Bryan, director of financial planning and forecasting at ArcBest, about the organization’s journey to transform its forecasting process. After eliminating its annual budget in favor of a quarterly rolling forecast, ArcBest was confronted with a number of challenges, including confusion of forecasts with strategic goals and difficulties communicating the value of forecasts. Optimizing the forecasting process, O’Bryan said, takes time, intentional communication, the right technology, and clarity of purpose.</p> </div> https://www.apqc.org/knowledge-base/documents/transforming-financial-forecast-arcbest-case-study#comments Budgeting Finance and Accounting Planning, budgeting, and forecasting Case Studies 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.2 Prepare periodic budgets and plans Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 01 Feb 2019 06:00:00 +0000 APQC 442197 at https://www.apqc.org Corporate Citizenship Quick Poll Summary Report https://www.apqc.org/knowledge-base/documents/corporate-citizenship-quick-poll-summary-report <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 142 people about the use and adoption of corporate citizenship in December 2018. Corporate citizenship may go by different names, but it refers to the extent to which organizations are socially responsible for meeting legal, ethical, and economic standards. This survey summary report reports all the basic findings from the survey.</p> </div> https://www.apqc.org/knowledge-base/documents/corporate-citizenship-quick-poll-summary-report#comments Community Relations Compliance Environmental Health & Safety Ethics Partnerships Procurement Sourcing Supplier Certification Supplier Partnerships Supplier Relationship Management Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.1.5.7 Manage requirements for partners 10.3 Manage environmental health and safety (EHS) 10.3.1 Determine environmental health and safety impacts 10.3.4 Monitor and manage functional EHS management program 4.1 Plan for and align supply chain resources 4.1.1 Develop production and materials strategies 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.2.2 Certify and validate suppliers 4.2.4 Manage suppliers Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 Jan 2019 23:29:44 +0000 APQC 442213 at https://www.apqc.org The Potential of Talent Communities In Recruiting https://www.apqc.org/knowledge-base/documents/potential-talent-communities-recruiting <div class="product-body"><p>Half of organizations struggle to maintain a talent pipeline, according to APQC’s Talent Acquisition and Optimization survey. For these organizations, talent communities are a promising solution. A talent community is one of the most effective ways to engage both experienced talent and the incoming generation of skilled workers. This article explains what a talent community is and why talent communities are important. It then provides pointers for employers looking to establish and maintain talent communities in recruiting.</p> </div> https://www.apqc.org/knowledge-base/documents/potential-talent-communities-recruiting#comments Employment Branding Hiring Practices Human Capital Management Recruiting and Staffing Talent Sourcing Articles and White Papers 6.2 Recruit, source, and select employees 6.2.1.5 Manage internal/external job posting Web sites 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.2.2 Perform recruiting activities/events Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 Jan 2019 23:06:24 +0000 APQC 442212 at https://www.apqc.org Onboarding: Neglected & New Ways to Ensure New Hire Success https://www.apqc.org/knowledge-base/documents/onboarding-neglected-new-ways-ensure-new-hire-success <div class="product-body"><p>Too many organizations are failing at onboarding with expensive consequences. To get onboarding right, employers need to re-evaluate their processes to integrate best practices and take advantage of incoming technology. This article describes how to craft an onboarding process that ensures new hires quickly become proficient, are engaged in organizational outcomes, and stay with your company.</p> </div> https://www.apqc.org/knowledge-base/documents/onboarding-neglected-new-ways-ensure-new-hire-success#comments Human Capital Management Onboarding/new hire orientation Articles and White Papers 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.3.1 Manage employee orientation and deployment 6.3.1.1 Create/Maintain employee on-boarding program 6.3.1.2 Introduce new employees to managers 6.3.1.3 Introduce workplace 6.3.1.4 Evaluate the effectiveness of employee on-boarding program Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 Jan 2019 23:01:23 +0000 APQC 442211 at https://www.apqc.org UN-Habitat and the Future of Public Spaces: Embracing Innovative Technologies to Drive Community Engagement https://www.apqc.org/knowledge-base/documents/un-habitat-and-future-public-spaces-embracing-innovative-technologies-drive <div class="product-body"><p>This case study presents an overview of UN-Habitat’s Block by Block program, an initiative that uses technology in innovative ways to facilitate public space improvements in cities and human settlements around the world. Pontus Westerberg, programme officer at UN-Habitat, spoke with APQC about the challenges associated with public space projects and how the embrace of innovative technologies has transformed the ways that cities and communities collaborate to enhance public spaces.</p> </div> https://www.apqc.org/knowledge-base/documents/un-habitat-and-future-public-spaces-embracing-innovative-technologies-drive#comments Collaboration Platforms and Approaches Creativity Product Design Product Development Case Studies 2.1.2 Define product/service development requirements 2.2.1 Design, build, and evaluate products and services Print Supply Chain Management Thu, 31 Jan 2019 22:50:22 +0000 APQC 442210 at https://www.apqc.org Process and Performance Challenges and Solutions for 2019 (Webinar) https://www.apqc.org/knowledge-base/documents/process-and-performance-challenges-and-solutions-2019-webinar <div class="product-body"><p>At the close of 2018, APQC's process and performance management team conducted its annual survey to understand the common challenges and priorities of practitioners in 2019. The study focused on the top five priorities and challenges in key process and performance topics such as process frameworks, business process management, continuous improvement, strategic planning, measurement, and data and analytics.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/process-and-performance-challenges-and-solutions-2019-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/process-and-performance-challenges-and-solutions-2019-webinar#comments Business Process Management (BPM) Continuous Improvement Measurement Organizational Improvement Process Process Analytics Process and Performance Management Process Improvement Process Management Presentations 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.3 Manage quality 12.4 Manage change 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 Jan 2019 18:34:08 +0000 APQC 442184 at https://www.apqc.org Process and Performance Challenges and Solutions for 2019 (Slides) https://www.apqc.org/knowledge-base/documents/process-and-performance-challenges-and-solutions-2019-slides <div class="product-body"><p>At the close of 2018, APQC's process and performance management team conducted its annual survey to understand the common challenges and priorities of practitioners in 2019. The study focused on the top five priorities and challenges in key process and performance topics such as process frameworks, business process management, continuous improvement, strategic planning, measurement, and data and analytics.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/process-and-performance-challenges-and-solutions-2019-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/process-and-performance-challenges-and-solutions-2019-slides#comments Business Process Management (BPM) Continuous Improvement Measurement Organizational Improvement Process Process Analytics Process and Performance Management Process Improvement Process Management Presentations 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.3 Manage quality 12.4 Manage change 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 31 Jan 2019 18:29:46 +0000 APQC 442183 at https://www.apqc.org Interactive RACI Chart for Educators https://www.apqc.org/knowledge-base/documents/interactive-raci-chart-educators <div class="product-body"><p>Spring Branch Independent School District (Spring Branch ISD) worked with APQC on a Master Planning for Innovation (MPI) project called “Student-Facing Digital Content Acquisition and Accessibility.” Spring Branch ISD recognized an opportunity to rethink its approach to identifying and procuring the technology necessary for student success.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/interactive-raci-chart-educators" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/interactive-raci-chart-educators#comments Education K16 Tools and Templates 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 22:45:36 +0000 APQC 442098 at https://www.apqc.org How to Use APQC's Editable Strategic Charter and Scope Template for Educators https://www.apqc.org/knowledge-base/documents/how-use-apqcs-editable-strategic-charter-and-scope-template-educators <div class="product-body"><p>Spring Branch Independent School District (Spring Branch ISD) worked with APQC on a Master Planning for Innovation (MPI) project called “<a href="https://www.apqc.org/knowledge-base/documents/spring-branch-isd-strategic-charter-and-scope-student-facing-digital-conten">Student-Facing Digital Content Acquisition and Accessibility</a>.” Spring Branch ISD recognized an opportunity to rethink its approach to identifying and procuring the technology necessary for student success.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/how-use-apqcs-editable-strategic-charter-and-scope-template-educators" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/how-use-apqcs-editable-strategic-charter-and-scope-template-educators#comments Education K16 Tools and Templates 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 22:40:26 +0000 APQC 442096 at https://www.apqc.org Interactive Strategic Charter and Scope Template for Educators https://www.apqc.org/knowledge-base/documents/interactive-strategic-charter-and-scope-template-educators <div class="product-body"><p>Spring Branch Independent School District (Spring Branch ISD) worked with APQC on a Master Planning for Innovation (MPI) project called “<a href="https://www.apqc.org/knowledge-base/documents/spring-branch-isd-strategic-charter-and-scope-student-facing-digital-conten">Student-Facing Digital Content Acquisition and Accessibility</a>.” Spring Branch ISD recognized an opportunity to rethink its approach to identifying and procuring the technology necessary for student success.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/interactive-strategic-charter-and-scope-template-educators" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/interactive-strategic-charter-and-scope-template-educators#comments Education K16 Tools and Templates 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 21:55:51 +0000 APQC 442093 at https://www.apqc.org KM in 2019: The Direction of the Discipline (Slides) https://www.apqc.org/knowledge-base/documents/km-2019-direction-discipline-slides <div class="product-body"><p>In this presentation, APQC Executive Director Cindy Hubert and KM Principal Research Lead Lauren Trees discuss the current state of knowledge management and their projections for KM in the coming year, based on results from APQC’s 2019 KM Priorities survey. Topics include the goals that KM teams are pursuing, the technologies they are investing in, how KM functions and skillsets are evolving, and how KM leaders are addressing challenges and instability in the current landscape.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/km-2019-direction-discipline-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/km-2019-direction-discipline-slides#comments KM Strategy Knowledge Management Presentations 12.5.1 Develop KM strategy Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 21:37:42 +0000 Cindy Hubert and Lauren Trees 442091 at https://www.apqc.org KM in 2019: The Direction of the Discipline (Community Call) https://www.apqc.org/knowledge-base/documents/km-2019-direction-discipline-community-call <div class="product-body"><p>In this webinar, APQC Executive Director Cindy Hubert and KM Principal Research Lead Lauren Trees discuss the current state of knowledge management and their projections for KM in the coming year, based on results from APQC’s 2019 KM Priorities survey. Topics include the goals that KM teams are pursuing, the technologies they are investing in, how KM functions and skillsets are evolving, and how KM leaders are addressing challenges and instability in the current landscape.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/km-2019-direction-discipline-community-call" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/km-2019-direction-discipline-community-call#comments KM Strategy Knowledge Management Presentations 12.5.1 Develop KM strategy Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 21:33:14 +0000 Cindy Hubert and Lauren Trees 442089 at https://www.apqc.org Interactive Current State Process Heat Map for Educators https://www.apqc.org/knowledge-base/documents/interactive-current-state-process-heat-map-educators <div class="product-body"><p>Spring Branch Independent School District (Spring Branch ISD) worked with APQC on a Master Planning for Innovation (MPI) project called “Student-Facing Digital Content Acquisition and Accessibility.” Spring Branch ISD recognized an opportunity to rethink its approach of identifying and procuring the technology necessary for student success.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/interactive-current-state-process-heat-map-educators" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/interactive-current-state-process-heat-map-educators#comments Education K16 Tools and Templates 12.0 Develop and Manage Business Capabilities Print Education (K-12) Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 21:03:39 +0000 APQC 442088 at https://www.apqc.org Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study https://www.apqc.org/knowledge-base/documents/establishing-end-end-processes-corporaci-n-multi-inversiones-cmi-case-study <div class="product-body"><p>In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a broader organizational transformation, CMI’s shift toward an end-to-end process culture is still developing but has already brought benefits, including cost reduction and effective risk mitigation. Alvarado described the organization’s governance mechanisms for process work as well as its communication and engagement efforts, change management techniques, and knowledge management strategies.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/establishing-end-end-processes-corporaci-n-multi-inversiones-cmi-case-study#comments Business Process Management (BPM) Organizational Improvement Process and Performance Management Process Design Process Improvement Process Management Process Mapping Case Studies 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Consumer Products/Packaged Goods Financial Management Financial Services/Banking Food/Beverage/Restaurant Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 20:58:15 +0000 APQC 442087 at https://www.apqc.org Finance Shared Services Benchmarks and Trends (Webinar) https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-webinar <div class="product-body"><p>APQC recently partnered with ScottMadden to complete the latest cycle of its Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly handled by SSOs and provides benchmarks on costs, staffing levels, and productivity measures. In addition, the study examines delivery models, SSO practices, and key trends that provide insight on leading practices.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-webinar#comments Finance and Accounting Presentations 8.0 Manage Financial Resources Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 18:23:22 +0000 Brad DeMent and Trey Robinson 442077 at https://www.apqc.org Finance Shared Services Benchmarks and Trends (Slides) https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-slides <div class="product-body"><p>APQC recently partnered with ScottMadden to complete the latest cycle of its Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly handled by SSOs and provides benchmarks on costs, staffing levels, and productivity measures. In addition, the study examines delivery models, SSO practices, and key trends that provide insight on leading practices.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/finance-shared-services-benchmarks-and-trends-slides#comments Finance and Accounting Presentations 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 18:19:14 +0000 Brad DeMent and Trey Robinson 442075 at https://www.apqc.org Reinventing Supplier Relationship Management (White Paper Overview) https://www.apqc.org/knowledge-base/documents/reinventing-supplier-relationship-management-white-paper-overview <div class="product-body"><p>APQC’s research—conducted in partnership with supplier relationship management (SRM) experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy—shows that although there are valid instances of SRM success, the traditional approach to SRM is incomplete, misaligned, and unbalanced.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/reinventing-supplier-relationship-management-white-paper-overview" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/reinventing-supplier-relationship-management-white-paper-overview#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.2.3 Negotiate and establish contracts 4.2.4 Manage suppliers Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 15:49:00 +0000 APQC 442059 at https://www.apqc.org Breaking the Barriers to Collaboration Across the Supply Chain https://www.apqc.org/knowledge-base/documents/breaking-barriers-collaboration-across-supply-chain <div class="product-body"><p>APQC research consistently shows that a collaborative organizational culture leads to increased productivity, improved cycle times for business processes, and innovation. The best way for organizations to avoid expertise shortages and ensure continuous improvement is to inculcate an environment of open collaboration and knowledge sharing at the individual, group, and enterprise level.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/breaking-barriers-collaboration-across-supply-chain" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/breaking-barriers-collaboration-across-supply-chain#comments Collaboration Platforms and Approaches Enterprise Social Networking Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 4.1 Plan for and align supply chain resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 30 Jan 2019 01:12:10 +0000 APQC 441983 at https://www.apqc.org Retaining Knowledge in the Supply Chain https://www.apqc.org/knowledge-base/documents/retaining-knowledge-supply-chain <div class="product-body"><p>With&nbsp;a wave of retirements causing a “silver tsunami” and organizations changing rapidly, supply chain leaders are worried about losing critical knowledge. Critical knowledge is knowledge about core products, services, processes, or business areas that would cause financial or reputational damage if lost. Too often, critical knowledge is stuck in the heads of long-tenured employees and experts or filed away on local desktops and file cabinets.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/retaining-knowledge-supply-chain" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/retaining-knowledge-supply-chain#comments Content Management Knowledge Retention and Transfer Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 4.1 Plan for and align supply chain resources Print Supply Chain Management Wed, 30 Jan 2019 00:56:58 +0000 APQC 441982 at https://www.apqc.org Collaboration Approaches for Supply Chain Management https://www.apqc.org/knowledge-base/documents/collaboration-approaches-supply-chain-management <div class="product-body"><p>Many supply chain leaders want to facilitate collaboration, but do not know where to start or how to select the best tool/approach for a given scenario. This guide is designed to help you understand and compare options for small-, medium-, and large-scale collaboration.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/collaboration-approaches-supply-chain-management#comments Collaboration Platforms and Approaches Content Management Supply Chain Management Supply Chain Planning Tools and Templates 4.0 Deliver Products and Services 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 4.1 Plan for and align supply chain resources Print Supply Chain Management Wed, 30 Jan 2019 00:30:27 +0000 APQC 441980 at https://www.apqc.org Identifying Critical Supply Chain Knowledge https://www.apqc.org/knowledge-base/documents/identifying-critical-supply-chain-knowledge <div class="product-body"><p>Critical knowledge loss in the supply chain is dangerous and unfortunately, all too common. When employees change roles or leave the organization, mergers/acquisitions and restructuring re-shapes the workforce, or key partners and suppliers change, critical knowledge is often lost.&nbsp;Critical knowledge is valuable, durable knowledge that offers a sustainable competitive advantage to the organization. What critical knowledge looks like varies by organization and industry, but it often involves core products, services, processes, or business areas.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/identifying-critical-supply-chain-knowledge" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/identifying-critical-supply-chain-knowledge#comments Content Management Supply Chain Management Best Practices and Business Drivers 4.0 Deliver Products and Services 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 4.1 Plan for and align supply chain resources Print Supply Chain Management Wed, 30 Jan 2019 00:21:47 +0000 APQC 441979 at https://www.apqc.org How to Document Supply Chain Knowledge https://www.apqc.org/knowledge-base/documents/how-document-supply-chain-knowledge <div class="product-body"><p>Across the supply chain, employees have knowledge in their heads that could—and should—be shared more broadly. Supply chain leaders must provide ways for employees to quickly document and share tips, tricks, best practices, troubleshooting processes, and other forms of useful knowledge. But leaders are often unsure where to start or how to select the best tool/approach for different employee groups and business needs. This&nbsp;list is designed to help supply chain leaders understand and compare options for documenting supply chain knowledge.</p> </div> https://www.apqc.org/knowledge-base/documents/how-document-supply-chain-knowledge#comments Content Management Supply Chain Management Tools and Templates 4.0 Deliver Products and Services 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 4.1 Plan for and align supply chain resources Print Supply Chain Management Wed, 30 Jan 2019 00:16:10 +0000 APQC 441978 at https://www.apqc.org Talent Acquisition Practices: Utility Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-utility-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the utility industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-utility-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Energy and Utility Human Capital Management Tue, 29 Jan 2019 21:25:33 +0000 APQC 441967 at https://www.apqc.org Talent Acquisition Practices: Transportation Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-transportation-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the transportation industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-transportation-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Human Capital Management Transportation/Freight Carriers Tue, 29 Jan 2019 21:25:32 +0000 APQC 441966 at https://www.apqc.org Talent Acquisition Practices: Telecom Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-telecom-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the telecom industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-telecom-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Human Capital Management Telecommunication Tue, 29 Jan 2019 21:25:30 +0000 APQC 441965 at https://www.apqc.org Talent Acquisition Practices: Services Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-services-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the services industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-services-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Human Capital Management Legal Services Professional Services/Business Services Tue, 29 Jan 2019 21:25:29 +0000 APQC 441964 at https://www.apqc.org Talent Acquisition Practices: Retail and Wholesale Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-retail-and-wholesale-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the retail and wholesale&nbsp;industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-retail-and-wholesale-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Human Capital Management Retail/Catalog/Mail Order Wholesale Distribution Tue, 29 Jan 2019 21:25:28 +0000 APQC 441963 at https://www.apqc.org Talent Acquisition Practices: Pharmaceutical Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-pharmaceutical-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the pharmaceutical&nbsp;industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-pharmaceutical-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Human Capital Management Pharmaceutical Tue, 29 Jan 2019 21:25:26 +0000 APQC 441962 at https://www.apqc.org Talent Acquisition Practices: Petroleum and Chemical Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-petroleum-and-chemical-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the petroleum and chemical industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-petroleum-and-chemical-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Chemicals Human Capital Management Petroleum/Oil/Gas Tue, 29 Jan 2019 21:25:25 +0000 APQC 441961 at https://www.apqc.org Talent Acquisition Practices: Media and Entertainment Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-media-and-entertainment-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the media and entertainment industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-media-and-entertainment-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Broadcasting/Radio/TV/Cable/Media Entertainment Human Capital Management Tue, 29 Jan 2019 21:25:23 +0000 APQC 441960 at https://www.apqc.org Talent Acquisition Practices: Insurance Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-insurance-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the insurance&nbsp;industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-insurance-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Human Capital Management Insurance Tue, 29 Jan 2019 21:25:21 +0000 APQC 441959 at https://www.apqc.org Talent Acquisition Practices: Industrial Products Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-industrial-products-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the industrial products industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-industrial-products-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Durable Goods Human Capital Management Machinery Machinery Equipment Tue, 29 Jan 2019 21:24:52 +0000 APQC 441958 at https://www.apqc.org Talent Acquisition Practices: Healthcare Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-healthcare-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the healthcare&nbsp;industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-healthcare-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Healthcare Human Capital Management Tue, 29 Jan 2019 21:24:50 +0000 APQC 441957 at https://www.apqc.org Talent Acquisition Practices: Government and Military Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-government-and-military-industry-spotlight <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the government and military&nbsp;industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-government-and-military-industry-spotlight#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Government/Military Human Capital Management Tue, 29 Jan 2019 21:24:49 +0000 APQC 441956 at https://www.apqc.org Sharing Knowledge Across the Supply Chain (Webinar) https://www.apqc.org/knowledge-base/documents/sharing-knowledge-across-supply-chain-webinar <div class="product-body"><p>The complex nature of supply chain management requires collaboration across locations and functions, as well as with external partners. There is a need to connect people to critical knowledge and one another to drive success.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/sharing-knowledge-across-supply-chain-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/sharing-knowledge-across-supply-chain-webinar#comments Collaboration Platforms and Approaches Communities and Networks KM Maturity KM Roles, Governance, and Leadership KM Tools and Approaches Supply Chain Management Presentations 4.0 Deliver Products and Services 12.4 Manage change 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.4 Enhance/Modify existing KM approaches 12.5.2.5 Develop new KM approaches 12.5.2.6 Implement new KM approaches Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 29 Jan 2019 21:05:39 +0000 APQC 441954 at https://www.apqc.org Sharing Knowledge Across the Supply Chain (Slides) https://www.apqc.org/knowledge-base/documents/sharing-knowledge-across-supply-chain-slides <div class="product-body"><p>The complex nature of supply chain management requires collaboration across locations and functions, as well as with external partners. There is a need to connect people to critical knowledge and one another to drive success.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/sharing-knowledge-across-supply-chain-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/sharing-knowledge-across-supply-chain-slides#comments Collaboration Platforms and Approaches Communities and Networks KM Maturity KM Roles, Governance, and Leadership KM Tools and Approaches Supply Chain Management Presentations 4.0 Deliver Products and Services 12.4 Manage change 12.5 Develop and manage enterprise-wide knowledge management (KM) capability 12.5.1 Develop KM strategy 12.5.2 Assess KM capabilities 12.5.2.4 Enhance/Modify existing KM approaches 12.5.2.5 Develop new KM approaches 12.5.2.6 Implement new KM approaches Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 29 Jan 2019 21:02:07 +0000 APQC 441953 at https://www.apqc.org Talent Acquisition Practices: Financial Services and Banking Industry Spotlight https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-financial-services-and-banking-industry-spotli <div class="product-body"><p>Compare your talent acquisition practices to peers. Pulling from APQC's Open Standards Benchmarking database, this slide deck presents data on talent acquisition practices at organizations in the financial services and banking industry. Learn about current approaches to talent sourcing, attraction, and selection. Find out how technology and analytics are affecting the recruiting process.</p> </div> https://www.apqc.org/knowledge-base/documents/talent-acquisition-practices-financial-services-and-banking-industry-spotli#comments Applicant Tracking Systems Employee Referral Program Employment Branding Hiring Practices Human Capital Management Interviewing/Assessment Techniques Recruiting and Staffing Selection Practices Talent Management Systems Talent Sourcing Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates 6.2.2.1 Determine recruitment methods 6.2.3 Screen and select candidates 6.2.3.4 Select and reject candidates 6.2.4 Manage pre-placement verification Print Financial Services/Banking Human Capital Management Tue, 29 Jan 2019 06:00:00 +0000 APQC 441944 at https://www.apqc.org Business Entity Revenue Per Employee (Infographic) https://www.apqc.org/knowledge-base/documents/business-entity-revenue-employee-infographic <div class="product-body"><p>When organizations make hiring decisions, they’re counting on the people they bring onboard to be well worth the investment. This article focuses on the business entity revenue per business entity employee, as reported in APQC's <a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting">Planning and Management</a>&nbsp;Open Standards Benchmarking Survey.</p> </div> https://www.apqc.org/knowledge-base/documents/business-entity-revenue-employee-infographic#comments Finance and Accounting Infographics 8.2 Perform revenue accounting 8.0 Manage Financial Resources 8.1.4.7 Manage continuous cost improvement Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 25 Jan 2019 15:01:38 +0000 APQC 441667 at https://www.apqc.org Finance FTEs per $1 Billion in Revenue (Infographic) https://www.apqc.org/knowledge-base/documents/finance-ftes-1-billion-revenue-infographic <div class="product-body"><p>More finance organizations are finding that it’s better to have a smaller, highly strategic team than an army of workers focused on transactional activities. This article focuses on the "number of finance function FTEs per $1 billion in revenue", as reported in APQC's <a href="https://www.apqc.org/benchmarking-portal/osb/finance-organization">Finance Organization</a>&nbsp;Open Standards Benchmarking Survey.</p> </div> https://www.apqc.org/knowledge-base/documents/finance-ftes-1-billion-revenue-infographic#comments Finance and Accounting Infographics 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 25 Jan 2019 15:01:33 +0000 APQC 441666 at https://www.apqc.org Challenges and Opportunities in Financial Planning and Analysis (FP&A) https://www.apqc.org/knowledge-base/documents/challenges-and-opportunities-financial-planning-and-analysis-fpa <div class="product-body"><p>In January 2019, APQC participated in a discussion as part eCapital Advisors’ “FP&amp;A Roundtable Series.” Participants discussed challenges and opportunities in FP&amp;A for 2019. APQC would like to thank the author and thought leader, Brian Kalish, as well as eCapital Advisors, for the opportunity to participate in this session.</p> </div> https://www.apqc.org/knowledge-base/documents/challenges-and-opportunities-financial-planning-and-analysis-fpa#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Articles and White Papers 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.1.3 Prepare periodic financial forecasts 8.1.4 Evaluate and manage financial performance Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 23 Jan 2019 22:24:46 +0000 APQC 441498 at https://www.apqc.org Planning, Budgeting, and Forecasting Glossary of Terms https://www.apqc.org/knowledge-base/documents/planning-budgeting-and-forecasting-glossary-terms <div class="product-body"><p>APQC created this glossary of terms for those interested in corporate planning, budgeting, and forecasting by explaining key terms used throughout corporate finance.</p> </div> https://www.apqc.org/knowledge-base/documents/planning-budgeting-and-forecasting-glossary-terms#comments Budgeting Finance and Accounting Forecasting Planning, budgeting, and forecasting Tools and Templates 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 23 Jan 2019 18:23:41 +0000 APQC 441480 at https://www.apqc.org Planning, Budgeting, and Forecasting Recommended Associations and Conferences https://www.apqc.org/knowledge-base/documents/planning-budgeting-and-forecasting-recommended-associations-and-conferences <div class="product-body"><p>APQC created this list of associations and conferences focused on corporate planning, budgeting, and forecasting. It is intended to help those interested in process improvement and professional development. APQC does not endorse any particular group or certifying body.</p> </div> https://www.apqc.org/knowledge-base/documents/planning-budgeting-and-forecasting-recommended-associations-and-conferences#comments Budgeting Finance and Accounting Forecasting Planning, budgeting, and forecasting Tools and Templates 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 23 Jan 2019 18:23:38 +0000 APQC 441479 at https://www.apqc.org Planning, Budgeting, and Forecasting Recommended Reading https://www.apqc.org/knowledge-base/documents/planning-budgeting-and-forecasting-recommended-reading <div class="product-body"><p>APQC created this recommended reading list for those engaged in corporate planning, budgeting, and forecasting and who are interested in process improvement and professional development. APQC does not endorse any particular reference.</p> </div> https://www.apqc.org/knowledge-base/documents/planning-budgeting-and-forecasting-recommended-reading#comments Budgeting Finance and Accounting Forecasting Planning, budgeting, and forecasting Tools and Templates 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting 8.1.4 Evaluate and manage financial performance Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 23 Jan 2019 18:23:34 +0000 APQC 441478 at https://www.apqc.org Now in the Knowledge Base: Process and Performance Management https://www.apqc.org/knowledge-base/documents/now-knowledge-base-process-and-performance-management <div class="product-body"><p>Updated in January&nbsp;2019, this presentation is an overview of recently released content in the Knowledge Base, and upcoming research. This presentation includes topics of business process management, benchmarking, measurement, productivity, quality, and content that can be used to improve business performance.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/now-knowledge-base-process-and-performance-management#comments Process and Performance Management Presentations 1.0 Develop Vision and Strategy 12.1 Manage business processes 12.1.3 Define processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.2 Manage portfolio, program, and project 12.2.2 Manage programs 12.2.3 Manage projects 12.2.3.3 Execute projects 12.3 Manage quality 12.3.3 Perform quality assessments 12.4 Manage change 12.4.1 Plan for change 12.4.2 Design the change 12.4.3 Implement change 12.4.4 Sustain improvement 12.5.3 Identify and plan projects 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.6.2 Benchmark performance 12.6.2.2 Develop benchmarking capabilities 12.6.2.3 Conduct internal process and external competitive benchmarking 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 23 Jan 2019 15:32:29 +0000 APQC 282234 at https://www.apqc.org Enabling Global Knowledge Sharing at World Vision International https://www.apqc.org/knowledge-base/documents/enabling-global-knowledge-sharing-world-vision-international <div class="product-body"><p>World Vision wanted to increase knowledge sharing across field offices and help employees identify leverage best practices globally. To do this, it developed a federated KM structure that pairs a global KM team with a network of knowledge managers embedded in the business. Together, global and local KM representatives support communities of practice and other KM activities.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/enabling-global-knowledge-sharing-world-vision-international#comments Communities and Networks KM Change Management KM Communication Knowledge Management Case Studies 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Knowledge Management Non-Profit Tue, 22 Jan 2019 20:55:58 +0000 APQC 441390 at https://www.apqc.org How Pfizer Deploys Knowledge Management at the Site Level https://www.apqc.org/knowledge-base/documents/how-pfizer-deploys-knowledge-management-site-level <div class="product-body"><p>Pfizer wanted to increase knowledge sharing and reuse across global sites and throughout the lifecycle of its products. In response, it created a global team to direct KM strategy and then deployed on-site KM specialists to encourage participation at the local level. This case study focuses on local KM deployment as performed by Pfizer’s KM specialist role.</p> </div> https://www.apqc.org/knowledge-base/documents/how-pfizer-deploys-knowledge-management-site-level#comments KM Change Management KM Communication Knowledge Management Case Studies 12.5.1.3 Define roles and accountability of core group versus operating units 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Healthcare Knowledge Management Pharmaceutical Tue, 22 Jan 2019 19:22:23 +0000 APQC 441377 at https://www.apqc.org 2019 Process and Performance Management Challenges and Priorities Survey Summary https://www.apqc.org/knowledge-base/documents/2019-process-and-performance-management-challenges-and-priorities-survey-su <div class="product-body"><p>In December of 2018, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners as they move into&nbsp;2019. This summary report looks at the top five priorities and challenges in:&nbsp;</p> <p>process management:</p> <ul> <li>business process management, and&nbsp;</li> <li>continuous improvement, and</li> <li>process frameworks.</li> </ul> <p>organizational performance management:&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/2019-process-and-performance-management-challenges-and-priorities-survey-su" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/2019-process-and-performance-management-challenges-and-priorities-survey-su#comments Business Process Management (BPM) Continuous Improvement Measurement Organizational Improvement Process Process Analytics Process and Performance Management Process Improvement Process Management Benchmarks and Metrics 12.1 Manage business processes 12.2 Manage portfolio, program, and project 12.3 Manage quality 12.4 Manage change 12.6 Measure and benchmark 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 22 Jan 2019 17:05:30 +0000 APQC 441356 at https://www.apqc.org Integrating KM into the Flow of Customer Support at Shopify https://www.apqc.org/knowledge-base/documents/integrating-km-flow-customer-support-shopify <div class="product-body"><p>Shopify wanted to ensure that knowledge flowed seamlessly from the product groups that develop its software to the support staff who answer customers’ queries and help them troubleshoot. The organization has built a robust knowledge base of KM content that is fully integrated with its support processes and aligned with its product development lifecycle.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/integrating-km-flow-customer-support-shopify#comments Customer Service Customer Support KM Change Management KM Communication Knowledge Management Case Studies 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches 5.2.2 Manage customer service requests/inquiries Print Knowledge Management Retail/Catalog/Mail Order Software Mon, 21 Jan 2019 22:46:56 +0000 APQC 441273 at https://www.apqc.org Promoting KM and Making It Stick in the Financial Services, Banking, and Insurance Industries https://www.apqc.org/knowledge-base/documents/promoting-km-and-making-it-stick-financial-services-banking-and-insurance-i <div class="product-body"><p>In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and feedback for their KM programs. This report summarizes the research results for the financial services, banking, and insurance industries.</p> </div> https://www.apqc.org/knowledge-base/documents/promoting-km-and-making-it-stick-financial-services-banking-and-insurance-i#comments KM Change Management KM Communication Knowledge Management Benchmarks and Metrics 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Financial Services/Banking Insurance Knowledge Management Mon, 21 Jan 2019 14:43:43 +0000 APQC 441215 at https://www.apqc.org Promoting KM and Making It Stick in the Healthcare and Pharmaceutical Industries https://www.apqc.org/knowledge-base/documents/promoting-km-and-making-it-stick-healthcare-and-pharmaceutical-industries <div class="product-body"><p>In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and feedback for their KM programs. This report summarizes the research results for the healthcare and pharmaceutical industries.</p> </div> https://www.apqc.org/knowledge-base/documents/promoting-km-and-making-it-stick-healthcare-and-pharmaceutical-industries#comments KM Change Management KM Communication Knowledge Management Benchmarks and Metrics 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Healthcare Knowledge Management Pharmaceutical Mon, 21 Jan 2019 14:41:22 +0000 APQC 441214 at https://www.apqc.org Promoting KM and Making It Stick in the Government and Military Sector https://www.apqc.org/knowledge-base/documents/promoting-km-and-making-it-stick-government-and-military-sector <div class="product-body"><p>In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and feedback for their KM programs. This report summarizes the research results for the government and military sector.</p> </div> https://www.apqc.org/knowledge-base/documents/promoting-km-and-making-it-stick-government-and-military-sector#comments KM Change Management KM Communication Knowledge Management Benchmarks and Metrics 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Government/Military Knowledge Management Mon, 21 Jan 2019 14:38:13 +0000 APQC 441213 at https://www.apqc.org Finance FTEs per $1 Billion in Revenue https://www.apqc.org/knowledge-base/documents/finance-ftes-1-billion-revenue <div class="product-body"><p>More finance organizations are finding that it’s better to have a smaller, highly strategic team than an army of workers focused on transactional activities. This article focuses on the "number of finance function FTEs per $1 billion in revenue", as reported in APQC's <a href="https://www.apqc.org/benchmarking-portal/osb/finance-organization">Finance Organization</a>&nbsp;Open Standards Benchmarking Survey.</p> </div> https://www.apqc.org/knowledge-base/documents/finance-ftes-1-billion-revenue#comments Finance and Accounting Benchmarks and Metrics 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 18 Jan 2019 06:00:00 +0000 Perry D. Wiggins 441136 at https://www.apqc.org Interactive Finance Organization Tune-Up Diagnostic https://www.apqc.org/knowledge-base/documents/interactive-finance-organization-tune-diagnostic <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking <a href="https://www.apqc.org/benchmarking-portal/osb/finance-organization">Finance Organization</a>&nbsp;survey, this interactive diagnostic in Excel can help you compare your finance process performance on key cycle time, efficiency, and cost measures.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/interactive-finance-organization-tune-diagnostic#comments Finance and Accounting Tools and Templates 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 17 Jan 2019 21:32:59 +0000 APQC 441054 at https://www.apqc.org Reinventing Supplier Relationship Management (White Paper) https://www.apqc.org/knowledge-base/documents/reinventing-supplier-relationship-management-white-paper <div class="product-body"><p>APQC’s research—conducted in partnership with supplier relationship management (SRM) experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy—shows that although there are valid instances of SRM success, the traditional approach to SRM is incomplete, misaligned, and unbalanced. This white paper details how to move beyond the three major pitfalls of traditional thinking to embrace a more complete, aligned, and balanced approach to supplier relationships.</p> </div> https://www.apqc.org/knowledge-base/documents/reinventing-supplier-relationship-management-white-paper#comments Procurement Sourcing Supplier Partnerships Supplier Relationship Management Supply Chain Management Reports and Books 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.2.3 Negotiate and establish contracts 4.2.4 Manage suppliers Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 17 Jan 2019 21:14:36 +0000 Kate Vitasek, Emmanuel Cambresy, Bonnie Keith, and Marisa Brown 441052 at https://www.apqc.org Now in the Knowledge Base: Financial Management https://www.apqc.org/knowledge-base/documents/now-knowledge-base-financial-management-1 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Updated in January&nbsp;2019, this presentation is an overview of recently released content in the Knowledge Base, and upcoming research. This presentation includes an overview of&nbsp;financial and accounting resources,&nbsp;best practices, and financial management thought leadership.</span></p> </div> https://www.apqc.org/knowledge-base/documents/now-knowledge-base-financial-management-1#comments Finance and Accounting Presentations 8.0 Manage Financial Resources Print Financial Management Thu, 17 Jan 2019 19:03:38 +0000 APQC 352348 at https://www.apqc.org Number of Supply Chain Planning Employees https://www.apqc.org/knowledge-base/documents/number-supply-chain-planning-employees <div class="product-body"><p>Costs alone do not explain the totality of performance in supply chain planning; supply chain planning requires efficiency. This article includes data from APQC's Open Standards Benchmarking®&nbsp;in supply chain planning for&nbsp;the number of full-time equivalent employees (FTEs) in supply chain planning for top, median, and bottom performers.</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/number-supply-chain-planning-employees" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/number-supply-chain-planning-employees#comments Sales and Operations Planning Supply Chain Management Supply Chain Planning Benchmarks and Metrics 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print NACE Special Supply Chain Management Thu, 17 Jan 2019 18:46:40 +0000 APQC 263914 at https://www.apqc.org The Future of Rewards at Unilever https://www.apqc.org/knowledge-base/documents/future-rewards-unilever <div class="product-body"><p>Rewards is on the verge of a major transformation. A new generation of workers has emerged with different priorities and expectations for rewards. At the same time, HR has fully embraced technology that is accelerating several trends in the way employers must reward employees. During a December 2018 APQC webinar, Unilever’s Stuart Smith shared&nbsp;how Unilever is extending its&nbsp;digital rewards vision and explained the new rewards concepts Unilever has introduced.</p> <p>Topics covered include:</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/future-rewards-unilever" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/future-rewards-unilever#comments Benefits Compensation Compensation and benefits Employee Communication Employee Satisfaction and Engagement Human Capital Management Vacation/Personal Time Off Work Life Balance Case Studies 6.0 Develop and Manage Human Capital 6.1 Develop and manage human resources (HR) planning, policies, and strategies 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.1.2 Develop benefits and reward plan 6.4.1.4 Identify compensation requirements based on financial, benefits, and HR policies 6.4.1.5 Administer compensation and rewards to employees 6.4.1.6 Reward and motivate employees 6.4.2 Manage and administer benefits 6.4.3 Manage employee assistance and retention Print Consumer Products/Packaged Goods Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 17 Jan 2019 06:00:00 +0000 APQC 441017 at https://www.apqc.org Sourcing Talent: Current Challenges and Trends https://www.apqc.org/knowledge-base/documents/sourcing-talent-current-challenges-and-trends <div class="product-body"><p>Finding qualified talent is a pressing, challenging, and often expensive task. As talent scarcity hits all industries, sourcing is growing in importance. This article takes a pulse of current challenges and trends related to a range of sourcing issues and tactics including the following.&nbsp;&nbsp;</p> <ul> <li>Referral programs</li> <li>Passive candidates</li> <li>Contingent labor</li> <li>College recruiting</li> <li>Sourcing technology</li> </ul> <p>Click the download button to see key takeaways and read the full article.</p> </div> https://www.apqc.org/knowledge-base/documents/sourcing-talent-current-challenges-and-trends#comments Employee Referral Program Human Capital Management Talent Sourcing Articles and White Papers 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 17 Jan 2019 06:00:00 +0000 APQC 441022 at https://www.apqc.org Attracting Talent: Current Challenges and Trends https://www.apqc.org/knowledge-base/documents/attracting-talent-current-challenges-and-trends <div class="product-body"><p>Talent acquisition is an executive concern as a scarcity of qualified job candidates threatens to limit productivity and innovation. HR must have targeted strategies for attracting and engaging job candidates. This article details current challenges and trends related to talent attraction strategies including the following.&nbsp;</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/attracting-talent-current-challenges-and-trends" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/attracting-talent-current-challenges-and-trends#comments Employment Branding Hiring Practices Human Capital Management Articles and White Papers 6.0 Develop and Manage Human Capital 6.2 Recruit, source, and select employees 6.2.2 Recruit/Source candidates Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 17 Jan 2019 06:00:00 +0000 APQC 441025 at https://www.apqc.org Selecting Talent: Current Challenges and Trends https://www.apqc.org/knowledge-base/documents/selecting-talent-current-challenges-and-trends <div class="product-body"><p>Top talent won’t wait for ineffective and burdensome selection processes. So, employers must be able to recognize the right candidates quickly. This requires a systematic approach. This article details current challenges and trends related to talent selection&nbsp;approaches including the following. &nbsp;</p> <ul> <li>Filtering applications</li> <li>Screening applicants</li> <li>Interviewing applicants</li> <li>Assessing candidates</li> <li>Auditioning candidates</li> </ul> <p>Click the download button to see key takeaways and read the full article.</p> </div> https://www.apqc.org/knowledge-base/documents/selecting-talent-current-challenges-and-trends#comments Hiring Practices Human Capital Management Interviewing/Assessment Techniques Selection Practices Articles and White Papers 6.0 Develop and Manage Human Capital 6.2.3 Screen and select candidates Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 17 Jan 2019 06:00:00 +0000 APQC 441028 at https://www.apqc.org Recruiting Technology: Current Challenges and Trends https://www.apqc.org/knowledge-base/documents/recruiting-technology-current-challenges-and-trends <div class="product-body"><p>Technology is upending hiring, making it much more targeted and efficient. This article details APQC’s research into current challenges and trends in recruiting technology. Topics covered include the following.</p> <ul> <li>Gamification</li> <li>Applicant tracking systems</li> <li>AI and machine learning</li> <li>Navigating recruitment technology</li> </ul> <p>Click the download button to see key takeaways and read the full article.</p> </div> https://www.apqc.org/knowledge-base/documents/recruiting-technology-current-challenges-and-trends#comments Applicant Tracking Systems Hiring Practices Human Capital Management Interviewing/Assessment Techniques Selection Practices Talent Management Systems Talent Sourcing Articles and White Papers 6.0 Develop and Manage Human Capital 6.2.2 Recruit/Source candidates 6.2.3 Screen and select candidates 6.2.4 Manage pre-placement verification 6.2.5 Manage new hire/re-hire 6.2.6 Track candidates Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 17 Jan 2019 06:00:00 +0000 APQC 441029 at https://www.apqc.org