APQC RSS Feed https://www.apqc.org/rss.xml APQC is one of the world’s leading proponents of benchmarking, business research and performance improvement. Make best practices your practices. en The Relationship Between Type of Analysis and Purpose https://www.apqc.org/knowledge-base/documents/relationship-between-type-analysis-and-purpose <div class="product-body"><p>This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the article includes information on which analysis type is conducted for each function and which analytics purpose (e.g., create insights, reduce risks, identify opportunities, reduce costs, or support automaton and AI) correlate to use of descriptive or predictive analysis for that function.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/relationship-between-type-analysis-and-purpose#comments Continuous Improvement Measurement Analytics Process and Performance Management Articles and White Papers 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 16 Jul 2019 16:36:31 +0000 APQC 454773 at https://www.apqc.org Creating Clarity through Process Standardization: ProUnitas Case Study https://www.apqc.org/knowledge-base/documents/creating-clarity-through-process-standardization-prounitas-case-study <div class="product-body"><p>Houston-based ProUnitas connects schools with public services so that teachers can focus on teaching and students can focus on learning. The new, grant-funded nonprofit has built a model for facilitating the effective entry, coordination, and implementation of educational, health, and social services for students by providing the infrastructure for schools to partner with existing services. ProUnitas connects students with whatever help they need, be it counseling, mentorship, tutoring, health care, food, clothing, or shelter on school campuses.</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/creating-clarity-through-process-standardization-prounitas-case-study" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/creating-clarity-through-process-standardization-prounitas-case-study#comments Benchmarking Business Process Management (BPM) Business Transformation Continuous Improvement Measurement Performance Measurement Process Process and Performance Management Process Improvement Process Management Process Mapping Process Measures Process Reengineering Case Studies 12.1 Manage business processes 12.1.1 Establish and maintain process management governance 12.1.2 Define and manage process frameworks 12.1.2.1 Establish and maintain process framework 12.1.2.2 Identify cross-functional processes 12.1.3.3 Map processes 12.1.4 Manage process performance 12.1.5 Improve processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 15 Jul 2019 19:33:57 +0000 APQC 393124 at https://www.apqc.org How to to Strengthen your Tax Management Strategy https://www.apqc.org/knowledge-base/documents/how-strengthen-your-tax-management-strategy <div class="product-body"><p>This article focuses on the median total cost to manage taxes, as reported in <a href="https://www.apqc.org/benchmarking-portal/osb/tax-treasury">APQC’s Open Standards Benchmarking database</a>.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/how-strengthen-your-tax-management-strategy#comments Finance and Accounting Tax management Articles and White Papers 8.0 Manage Financial Resources 8.9 Manage taxes Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 11 Jul 2019 14:15:03 +0000 APQC 454402 at https://www.apqc.org How to Automate and Improve General Accounting: Advice from an Implementation Specialist https://www.apqc.org/knowledge-base/documents/how-automate-and-improve-general-accounting-advice-implementation-specialis <div class="product-body"><p>APQC interviewed Liz Feltman, BlackLine Practice Lead at SandPoint Consulting, to discuss how organizations can advance their accounting processes, the ways technology can improve speed and quality in closing, and how organizations can successfully deploy automation in accounting.</p> </div> https://www.apqc.org/knowledge-base/documents/how-automate-and-improve-general-accounting-advice-implementation-specialis#comments Finance and Accounting General Accounting and Reporting Articles and White Papers 8.3 Perform general accounting and reporting 8.0 Manage Financial Resources 8.3.2 Perform general accounting 8.3.4 Perform financial reporting Print Financial Management Thu, 11 Jul 2019 13:54:54 +0000 APQC 454398 at https://www.apqc.org How do Frameworks Drive Value for Process Work? https://www.apqc.org/knowledge-base/documents/how-do-frameworks-drive-value-process-work <div class="product-body"><p>Based on APQC’s 2019 <a href="https://www.apqc.org/knowledge-base/documents/putting-process-frameworks-action-survey-summary-report">Putting Process Frameworks into Action</a>&nbsp;survey, this infographic focuses on the common uses of process frameworks and the benefits that derive from those process improvement efforts.</p> </div> https://www.apqc.org/knowledge-base/documents/how-do-frameworks-drive-value-process-work#comments Business Process Management (BPM) Process and Performance Management Process Design Process Management Infographics 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 11 Jul 2019 13:36:07 +0000 APQC 454396 at https://www.apqc.org Putting Process Frameworks into Action: A Concentra Analytics Case Study https://www.apqc.org/knowledge-base/documents/putting-process-frameworks-action-concentra-analytics-case-study <div class="product-body"><p>This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and standardized processes, roles, and areas of responsibility&nbsp;for each function by using a workforce analysis and modeling product.</p> </div> https://www.apqc.org/knowledge-base/documents/putting-process-frameworks-action-concentra-analytics-case-study#comments Organizational Improvement Process and Performance Management Process Mapping Process Measures Infographics 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Software Supply Chain Management Thu, 11 Jul 2019 13:30:47 +0000 APQC 454395 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Mining Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-mining-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the mining industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-mining-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Financial Management Mining Supply Chain Management Wed, 10 Jul 2019 18:42:14 +0000 APQC 454320 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Utility Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-utility-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the utility industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-utility-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Energy and Utility Financial Management Supply Chain Management Wed, 10 Jul 2019 18:19:43 +0000 APQC 406569 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Telecommunications Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-telecommunications-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the telecommunications&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-telecommunications-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Financial Management Supply Chain Management Telecommunication Wed, 10 Jul 2019 18:19:30 +0000 APQC 406568 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Services Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-services-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the services industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-services-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Accounting Architecture and Design Association Financial Management Legal Services Professional Services/Business Services Supply Chain Management Wed, 10 Jul 2019 18:19:16 +0000 APQC 406567 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Media and Entertainment Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-media-and-entertainment-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the media and entertainment industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-media-and-entertainment-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Broadcasting/Radio/TV/Cable/Media Entertainment Financial Management Supply Chain Management Wed, 10 Jul 2019 18:18:57 +0000 APQC 406566 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Insurance Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-insurance-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the insurance&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-insurance-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Financial Management Insurance Supply Chain Management Wed, 10 Jul 2019 18:18:43 +0000 APQC 406565 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Healthcare Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-healthcare-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the healthcare&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-healthcare-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Financial Management Healthcare Supply Chain Management Wed, 10 Jul 2019 18:18:28 +0000 APQC 406564 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Government/Military Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-governmentmilitary-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the government and military industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-governmentmilitary-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Financial Management Government/Military Supply Chain Management Wed, 10 Jul 2019 18:18:14 +0000 APQC 406563 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-financial-servicesbanking-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the financial services and&nbsp;banking industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-financial-servicesbanking-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Financial Management Financial Services/Banking Supply Chain Management Wed, 10 Jul 2019 18:18:01 +0000 APQC 406562 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Distribution/Transportation Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-distributiontransportation-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the distribution and transportation industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-distributiontransportation-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Distribution Financial Management Supply Chain Management Transportation/Freight Carriers Wed, 10 Jul 2019 18:17:46 +0000 APQC 406561 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Cross Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance <div class="product-body"><p>Featuring data from APQC's Benchmarks on Demand tool, this article highlights important procurement benchmarks for organizations.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print NACE Special Supply Chain Management Wed, 10 Jul 2019 18:17:31 +0000 APQC 299414 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Automotive Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-automotive-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this table highlights procurement benchmarks for organizations in the automotive industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-automotive-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Automotive Human Capital Management Supply Chain Management Wed, 10 Jul 2019 18:17:14 +0000 APQC 276513 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Aerospace Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-aerospace-industry <div class="product-body"><p>Featuring data from APQC’s Open Standards Benchmarking in procurement, this table highlights procurement benchmarks for organizations in the aerospace industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-aerospace-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Aerospace Supply Chain Management Wed, 10 Jul 2019 18:16:56 +0000 APQC 276511 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-pharmaceutical-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in procurement, this table highlights procurement benchmarks for organizations in the pharmaceutical industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-pharmaceutical-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Pharmaceutical Supply Chain Management Wed, 10 Jul 2019 18:16:36 +0000 APQC 276510 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-industrial-products-industry <div class="product-body"><p>Prepared with data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the&nbsp;industrial products industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-industrial-products-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Durable Goods Financial Management Human Capital Management Machinery Machinery Equipment NACE Special Supply Chain Management Wed, 10 Jul 2019 18:16:13 +0000 APQC 273571 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Electronics Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-electronics-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in procurement, this table highlights procurement benchmarks for organizations in the electronics industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-electronics-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Electronics Financial Management Supply Chain Management Wed, 10 Jul 2019 18:15:32 +0000 APQC 273570 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-consumer-productspackaged-goods-industry <div class="product-body"><p>Prepared with data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the consumer products/packaged goods industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-consumer-productspackaged-goods-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Consumer Products/Packaged Goods Human Capital Management Supply Chain Management Wed, 10 Jul 2019 18:15:09 +0000 APQC 273416 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-retail-and-wholesale-industry <div class="product-body"><p>With data from APQC’s Open Standards Benchmarking in procurement, this article highlights procurement benchmarks for organizations in the retail and wholesale industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-retail-and-wholesale-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Financial Management Retail/Catalog/Mail Order Supply Chain Management Wed, 10 Jul 2019 18:14:55 +0000 APQC 273414 at https://www.apqc.org Key Procurement Benchmarks at a Glance: Petroleum/Chemical Industry https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-petroleumchemical-industry <div class="product-body"><p>Prepared using data from APQC’s Open Standards Benchmarking in procurement, this table highlights procurement benchmarks for organizations in the petroleum/chemical industry.</p> <p>Metrics provided include:</p> <ul> <li>total cost to perform the procurement process,</li> <li>average supplier lead time,</li> <li>percentage of purchase orders approved electronically, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-procurement-benchmarks-glance-petroleumchemical-industry#comments Procurement Purchasing Sourcing Supplier Certification Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.3 Order materials and services 4.2.4 Manage suppliers Print Chemicals Financial Management Human Capital Management NACE Special Petroleum/Oil/Gas Supply Chain Management Wed, 10 Jul 2019 18:14:39 +0000 APQC 273360 at https://www.apqc.org Improve Your Procurement Processes (Infographic) https://www.apqc.org/knowledge-base/documents/improve-your-procurement-processes-infographic <div class="product-body"><p>Process improvement is the key to unlock more strategic procurement. Read this infographic for some tips on continually improving procurement processes including some recommendations for Key Performance Indicatros (KPIs).</p> </div> https://www.apqc.org/knowledge-base/documents/improve-your-procurement-processes-infographic#comments Continuous Improvement Lean Procurement Supply Chain Management Infographics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.3 Order materials and services Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 08 Jul 2019 05:00:00 +0000 APQC 453864 at https://www.apqc.org Procurement Improvement Begins with Process https://www.apqc.org/knowledge-base/documents/procurement-improvement-begins-process <div class="product-body"><p>Process improvement is the key to unlock more strategic procurement. Two sources of major change have combined to create a perfect storm around the procurement function. First, the force of innovative technologies—that have the potential to unleash procurement from tedious tasks and allow professionals to focus on more strategic, value-added work. But at the same time, procurement is challenged by market disruptions such as: tariffs, cyberattacks, and a tight labor market. All of this means that procurement’s days in the back office are long over.</div><p><a href="https://www.apqc.org/knowledge-base/documents/procurement-improvement-begins-process" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/procurement-improvement-begins-process#comments Continuous Improvement Procurement Procurement Analytics Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.3 Order materials and services Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 08 Jul 2019 05:00:00 +0000 Marisa Brown 453866 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Mining Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-mining-ind <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-mining-ind" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-mining-ind#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Knowledge Management Mining Wed, 03 Jul 2019 17:35:08 +0000 APQC 453856 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Aerospace Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-aerospace- <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-aerospace-" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-aerospace-#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Aerospace Knowledge Management Wed, 03 Jul 2019 17:35:07 +0000 APQC 453855 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Automotive Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-automoti-0 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-automoti-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-automoti-0#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Automotive Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 371015 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-financial- <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-financial-" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-financial-#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Financial Services/Banking Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 411987 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-consumer-p <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-consumer-p" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-consumer-p#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Consumer Products/Packaged Goods Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 371038 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Government/Military Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-government <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-government" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-government#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Government/Military Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 411988 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Distribution/Transportation Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-distribu-0 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-distribu-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-distribu-0#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Distribution Knowledge Management Transportation/Freight Carriers Wed, 03 Jul 2019 05:00:00 +0000 APQC 371050 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Healthcare Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-healthcare <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-healthcare" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-healthcare#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Healthcare Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 411989 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Electronics Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-electron-0 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-electron-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-electron-0#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Electronics Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 371054 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-industrial <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-industrial" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-industrial#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Durable Goods Knowledge Management Machinery Machinery Equipment Wed, 03 Jul 2019 05:00:00 +0000 APQC 411990 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Media and Entertainment Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-media-and- <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-media-and-" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-media-and-#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Entertainment Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 371145 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Insurance Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-insurance- <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-insurance-" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-insurance-#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Insurance Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 411991 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-pharmace-0 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-pharmace-0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-pharmace-0#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Knowledge Management Pharmaceutical Wed, 03 Jul 2019 05:00:00 +0000 APQC 371150 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Petroleum/Chemical Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-petroleumc <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-petroleumc" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-petroleumc#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Chemicals Knowledge Management Petroleum/Oil/Gas Wed, 03 Jul 2019 05:00:00 +0000 APQC 411992 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Retail and Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-retail-and <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-retail-and" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-retail-and#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Knowledge Management Retail/Catalog/Mail Order Wholesale Distribution Wed, 03 Jul 2019 05:00:00 +0000 APQC 371157 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Services Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-services-i <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-services-i" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-services-i#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Knowledge Management Legal Services Professional Services/Business Services Wed, 03 Jul 2019 05:00:00 +0000 APQC 371161 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Telecommunications Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-telecommun <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-telecommun" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-telecommun#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Knowledge Management Telecommunication Wed, 03 Jul 2019 05:00:00 +0000 APQC 371174 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Utility Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-utility--0 <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-utility--0" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-utility--0#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Energy and Utility Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 371180 at https://www.apqc.org Key IT Application Development and Maintenance Benchmarks at a Glance: Cross-Industry https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-cross-indu <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">Prepared using APQC’s Open Standards Benchmarking® data in&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/it-application-development-and-maintenance" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; font-size: 13px; line-height: 20.41px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">IT Application Development and Maintenance</a>, this article highlights important IT application development and maintenance benchmarks fo</p> </div><p><a href="https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-cross-indu" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/key-it-application-development-and-maintenance-benchmarks-glance-cross-indu#comments Information Technology IT Application Development and Maintenance Benchmarks and Metrics 7.0 Manage Information Technology 7.5 Develop and maintain information technology solutions 7.5.1 Develop the IT development strategy 7.5.3 Develop and maintain IT services and solutions architecture Print Knowledge Management Wed, 03 Jul 2019 05:00:00 +0000 APQC 370885 at https://www.apqc.org Maverick Purchasing Means Slower, More Costly Purchases https://www.apqc.org/knowledge-base/documents/maverick-purchasing-means-slower-more-costly-purchases <div class="product-body"><p>Despite the establishment of a formal procurement process, some organizations have staff members who engage in maverick purchasing. Maverick purchasing often occurs because a staff member views the established procurement process as too complicated or a waste of time. However, APQC's data indicates that order placement time and procurement costs&nbsp;improve with less maverick spending.&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/maverick-purchasing-means-slower-more-costly-purchases#comments Procurement Purchasing Sourcing Supply Chain Management Benchmarks and Metrics 4.0 Deliver Products and Services 4.2 Procure materials and services 4.2.1 Develop sourcing strategies 4.2.2 Select suppliers and develop/maintain contracts 4.2.2.1 Select suppliers 4.2.3 Order materials and services Print Supply Chain Management Tue, 02 Jul 2019 22:32:30 +0000 Marisa Brown 275541 at https://www.apqc.org Drivers of Analytics Program Effectiveness https://www.apqc.org/knowledge-base/documents/drivers-analytics-program-effectiveness <div class="product-body"><p>To better understand which levers analytics teams need to focus on, we conducted a correlation analysis on data from the <a href="https://www.apqc.org/knowledge-base/collections/trends-data-and-analytics-collection">Trends in Data and Analytics</a>&nbsp;survey. This article explains the results of that analysis, which was between the analytics team’s problem-solving effectiveness and resources, analytics culture, project selection, engagement and practices, data management factors, measures of success, and use in machine learning.</p> </div> https://www.apqc.org/knowledge-base/documents/drivers-analytics-program-effectiveness#comments Continuous Improvement Measurement Analytics Process and Performance Management Articles and White Papers 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Tue, 02 Jul 2019 20:39:00 +0000 Holly Lyke-Ho-Gland 453780 at https://www.apqc.org Current State of Four Emerging Technologies in Supply Chain https://www.apqc.org/knowledge-base/documents/current-state-four-emerging-technologies-supply-chain <div class="product-body"><p>APQC and <em>Supply Chain Management Review</em>&nbsp;regularly collect and share insights from supply chain practitioners through quick polls about the current state of adoption, plans, benefits, and barriers for emerging technologies and critical practices in supply chain.</p> <p>This article outlines selected highlights from quick polls on four emerging technologies:</p> <ul> <li>robotic process automation,</li> <li>lights out manufacturing,</li> <li>big data and advanced analytics, and</li> <li>blockchain.</li> </ul> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/current-state-four-emerging-technologies-supply-chain#comments Automation Logistics Supply Chain Analytics Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 28 Jun 2019 13:03:10 +0000 APQC 453524 at https://www.apqc.org Four Financial KPIs that Should be on Every CFO's Dashboard https://www.apqc.org/knowledge-base/documents/four-financial-kpis-should-be-every-cfos-dashboard <div class="product-body"><p>Benchmarking is an important activity for any organization: Knowing where it stands relative to others (or relative to itself in the past) allows an organization to dig more deeply into the strength of its performance and identify opportunities for improvement. Reviewing a balanced set of KPIs and benchmarking the organization internally and externally is something every CFO should do regularly to help ensure sound financial performance for the organization.&nbsp;</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/four-financial-kpis-should-be-every-cfos-dashboard" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/four-financial-kpis-should-be-every-cfos-dashboard#comments Benchmarking Finance and Accounting Articles and White Papers 12.6 Measure and benchmark 8.0 Manage Financial Resources Print Financial Management Thu, 27 Jun 2019 21:17:06 +0000 APQC 453487 at https://www.apqc.org FP&A Skills and Development (Infographic) https://www.apqc.org/knowledge-base/documents/fpa-skills-and-development-infographic <div class="product-body"><p>How do you best develop the FP&amp;A skills of the future? Based on a 2019 FP&amp;A research study&nbsp;conducted by APQC and AFP, this infographic examines a few key statistics to help organizations better understand crucial skills, challenges, and requirements of the future, as well as the most effective development interventions for FP&amp;A professionals to perform optimally at their organizations</p> </div> https://www.apqc.org/knowledge-base/documents/fpa-skills-and-development-infographic#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Infographics 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 27 Jun 2019 18:51:22 +0000 APQC 453476 at https://www.apqc.org Reporting Structure and Staffing for FP&A (Infographic) https://www.apqc.org/knowledge-base/documents/reporting-structure-and-staffing-fpa-infographic <div class="product-body"><p>How are today's FP&amp;A teams organized in terms of reporting structure, service delivery model, staffing, and span of control? Based on a 2019 FP&amp;A research study conducted by APQC and AFP, this infographic examines a few key statistics to help organizations see how they compare to others in terms of FP&amp;A structure and staffing.</p> </div> https://www.apqc.org/knowledge-base/documents/reporting-structure-and-staffing-fpa-infographic#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Infographics 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 27 Jun 2019 17:54:46 +0000 APQC 453472 at https://www.apqc.org Characteristics of Top Performers in FP&A (Infographic) https://www.apqc.org/knowledge-base/documents/characteristics-top-performers-fpa-infographic <div class="product-body"><p>What distinguishes top performers in FP&amp;A from the rest of the pack? Based on 2019 research conducted by APQC and AFP, this infographic looks at the overall effectiveness of the business analysis provided by FP&amp;A to organization’s strategies and the key characteristics of top performers in FP&amp;A.</p> </div> https://www.apqc.org/knowledge-base/documents/characteristics-top-performers-fpa-infographic#comments Finance and Accounting Forecasting Performance Management Planning, budgeting, and forecasting Infographics 8.1 Perform planning and management accounting 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 27 Jun 2019 17:47:24 +0000 APQC 453471 at https://www.apqc.org Manufacturer's Reporting Practices https://www.apqc.org/knowledge-base/documents/manufacturers-reporting-practices <div class="product-body"><div>APQC conducted a <a href="https://www.apqc.org/knowledge-base/documents/operational-kpi-benchmarking-survey-summary">survey</a>&nbsp;to garner insights into KPI management challenges.</div><p><a href="https://www.apqc.org/knowledge-base/documents/manufacturers-reporting-practices" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/manufacturers-reporting-practices#comments Business Process Management (BPM) Process and Performance Management Process Management Articles and White Papers 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 27 Jun 2019 16:44:45 +0000 Holly Lyke-Ho-Gland 453468 at https://www.apqc.org Manufacturers' Aligning and Selecting KPIs https://www.apqc.org/knowledge-base/documents/manufacturers-aligning-and-selecting-kpis <div class="product-body"><p>Based off data from APQC’s <a href="https://www.apqc.org/knowledge-base/documents/putting-process-frameworks-action-survey-summary-report">Operational KPIs That Matter</a>&nbsp;survey, this article looks at the alignment between organizational priorities and the measures manufacturing organizations use and KPI selection practices.</p> </div> https://www.apqc.org/knowledge-base/documents/manufacturers-aligning-and-selecting-kpis#comments Business Process Management (BPM) Process and Performance Management Process Management Articles and White Papers 12.3 Manage quality 12.3.1 Develop quality strategy and plans 12.3.2 Plan and manage quality work force 12.6 Measure and benchmark Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 27 Jun 2019 16:35:37 +0000 Holly Lyke-Ho-Gland 453466 at https://www.apqc.org Driving Value: Why Organizations use Process Frameworks https://www.apqc.org/knowledge-base/documents/driving-value-why-organizations-use-process-frameworks <div class="product-body"><p>Based on APQC’s 2019 <a href="https://www.apqc.org/knowledge-base/documents/putting-process-frameworks-action-survey-summary-report">Putting Process Frameworks into Action</a>&nbsp;survey, this article examines the most common uses of process frameworks throughout the years.</p> </div> https://www.apqc.org/knowledge-base/documents/driving-value-why-organizations-use-process-frameworks#comments Business Process Management (BPM) Process and Performance Management Process Design Process Management Articles and White Papers 12.1 Manage business processes 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 26 Jun 2019 21:02:05 +0000 Holly Lyke-Ho-Gland 453406 at https://www.apqc.org APQC Names First Distinguished Research Fellow: Professor, Author and Advisor Tom Davenport; Launches Digital Transformation Research https://www.apqc.org/apqc-names-first-distinguished-research-fellow-professor-author-and-advisor-tom-davenport-launches-d <p><em>Davenport, a well-known subject matter expert in process innovation, digital transformation, analytics and knowledge management begins his distinguished fellowship to identify how organizations can gain value from digital strategies</em></p> <p><a href="https://www.apqc.org/apqc-names-first-distinguished-research-fellow-professor-author-and-advisor-tom-davenport-launches-d" target="_blank">read more</a></p> Tue, 25 Jun 2019 16:32:40 +0000 mbyles 453290 at https://www.apqc.org APQC Names Houstonian John Durie to Board of Directors https://www.apqc.org/apqc-names-houstonian-john-durie-board-directors <p><em>Redstone Group CEO &amp; President and 35-year banking veteran to bring financial acumen and local insights as leader for the Houstonian Campus</em></p> <p><strong>(Houston, Texas – June 25, 2019)</strong> –&nbsp;<a href="https://www.apqc.org/">APQC</a>, the benchmarking and best practices research firm, has elected John P. Durie, CEO &amp; President of <a href="http://redstonegroup.com/">Redstone Group, Ltd.</a>, to its board of directors.&nbsp;<img alt="" src="https://www.apqc.org/sites/default/files/images/John%20Durie_APQC_BoD.JPG" style="float:right; height:225px; margin:10px; width:150px" /></p> <p><a href="https://www.apqc.org/apqc-names-houstonian-john-durie-board-directors" target="_blank">read more</a></p> Tue, 25 Jun 2019 16:04:24 +0000 mbyles 453286 at https://www.apqc.org Employee Turnover Rate—How and Why It Varies by Industry https://www.apqc.org/knowledge-base/documents/employee-turnover-rate-how-and-why-it-varies-industry <div class="product-body"><p>Don’t pass judgment on your organization’s employee turnover rate until you’ve looked at your industry benchmark. In this article, find out how the median turnover rate compares across&nbsp;industries and learn which&nbsp;factors to consider when benchmarking your organization's turnover rates against other organizations and industries.</p> </div> https://www.apqc.org/knowledge-base/documents/employee-turnover-rate-how-and-why-it-varies-industry#comments Human Capital Management Turnover Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.4 Reward and retain employees 6.4.3 Manage employee assistance and retention 6.4.3.3 Review retention and motivation indicators Print Human Capital Management Tue, 25 Jun 2019 05:00:00 +0000 Elissa Tucker 367768 at https://www.apqc.org Top Reasons Valued Employees Leave (Infographic) https://www.apqc.org/knowledge-base/documents/top-reasons-valued-employees-leave-infographic <div class="product-body"><p>This infographic reveals the top&nbsp;reasons behind voluntary employee turnover, the different ways that turnover negatively impacts organizations, and what the median rate of voluntary turnover is at organizations today.</p> </div> https://www.apqc.org/knowledge-base/documents/top-reasons-valued-employees-leave-infographic#comments Human Capital Management Turnover Infographics 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.3 Manage employee assistance and retention 6.4.3.3 Review retention and motivation indicators Print Financial Management Human Capital Management Knowledge Management NACE Special Supply Chain Management Tue, 25 Jun 2019 05:00:00 +0000 APQC 373279 at https://www.apqc.org Supply Chain Certifications: 2019 Current State (Infographic) https://www.apqc.org/knowledge-base/documents/supply-chain-certifications-2019-current-state-infographic <div class="product-body"><p>APQC and Supply Chain Management Review collected information from 230 people about the prevelance and importance of supply chain certifications in June 2019. Certifications in supply chain are official designations attesting to a status or level of achievement. These credentials are offered by various supply chain associations, and typically require passing an initial assessment plus ongoing continued education. This inforgraphic reports the basic findings from the survey.</p> </div> https://www.apqc.org/knowledge-base/documents/supply-chain-certifications-2019-current-state-infographic#comments Lean Organizational Improvement Six Sigma Supply Chain Analytics Supply Chain Management Infographics 4.0 Deliver Products and Services 12.3.3.7 Coordinate certification activities 4.1 Plan for and align supply chain resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 24 Jun 2019 22:01:33 +0000 APQC 453228 at https://www.apqc.org Now in the Knowledge Base: Supply Chain Management https://www.apqc.org/knowledge-base/documents/now-knowledge-base-supply-chain-management-1 <div class="product-body"><p>This presentation offers an overview of APQC's Knowledge Base content in supply chain management published since June&nbsp;2019. It also includes&nbsp;APQC's current&nbsp;research and tips on finding content on APQC's web site.</p> </div> https://www.apqc.org/knowledge-base/documents/now-knowledge-base-supply-chain-management-1#comments Logistics Manufacturing New Product Development Procurement Product and Service Innovation Supply Chain Management Supply Chain Planning Presentations 2.0 Develop and Manage Products and Services 4.0 Deliver Products and Services 4.1 Plan for and align supply chain resources 4.2 Procure materials and services 4.3 Produce/Manufacture/Deliver product 4.5 Manage logistics and warehousing Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Fri, 21 Jun 2019 05:00:00 +0000 APQC 352006 at https://www.apqc.org Excellence in Knowledge Management at U.S. Army Corps of Engineers Southwestern Division https://www.apqc.org/knowledge-base/documents/excellence-knowledge-management-us-army-corps-engineers-southwestern-divisi <div class="product-body"><p>The U.S. Army Corps of Engineers (USACE) Southwestern Division (SWD) earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment Tool at the business-unit level. APQC spoke with John Davis, head of knowledge management, quality management, and continuous improvement, about the KM program and the processes and systems it has built to facilitate better content management and knowledge sharing.</p> </div> https://www.apqc.org/knowledge-base/documents/excellence-knowledge-management-us-army-corps-engineers-southwestern-divisi#comments KM Enabling Technology KM Maturity KM Strategy Knowledge Management Case Studies 12.5.1 Develop KM strategy 12.5.1.7 Assess IT needs and engage IT function 12.5.2 Assess KM capabilities 12.5.2.3 Identify gaps and needs 12.5.3.2 Design process for knowledge sharing, capture, and use Print Engineering Financial Management Government/Military Human Capital Management Knowledge Management Supply Chain Management Thu, 20 Jun 2019 23:32:42 +0000 APQC 453027 at https://www.apqc.org Excellence in Knowledge Management at Grant Thornton LLP https://www.apqc.org/knowledge-base/documents/excellence-knowledge-management-grant-thornton-llp <div class="product-body"><p>Audit, tax, and advisory firm Grant Thornton LLP earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment Tool at the enterprise level. APQC spoke with David Boland, chief knowledge officer, and Doug Kalish, executive director of knowledge management, about Grant Thornton’s KM program, including how it refocused resources on the most valuable areas of the business and incorporated KM into a broader digital workplace strategy.</p> </div> https://www.apqc.org/knowledge-base/documents/excellence-knowledge-management-grant-thornton-llp#comments KM Maturity KM Roles, Governance, and Leadership KM Strategy Knowledge Management Case Studies 12.5.1.1 Develop governance model 12.5.1.3 Define roles and accountability of core group versus operating units 12.5.1.5 Identify links to key initiatives 12.5.1.7 Assess IT needs and engage IT function 12.5.2 Assess KM capabilities 12.5.2.3 Identify gaps and needs 12.5.3.2 Design process for knowledge sharing, capture, and use Print Accounting Financial Management Human Capital Management Knowledge Management Professional Services/Business Services Supply Chain Management Thu, 20 Jun 2019 22:55:34 +0000 APQC 453025 at https://www.apqc.org KM Met Adult Learning: A Love Story (Slides) https://www.apqc.org/knowledge-base/documents/km-met-adult-learning-love-story-slides <div class="product-body"><p>Teach for America’s knowledge management team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this presentation, Teach for America’s Stevie Carnation, Amelia Pond, and Shannon Steffes highlight the impact that strong adult learning practices, alongside deliberate KM methods, can have on collective wisdom and showcase some of the adult learning techniques they have used for KM.</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/km-met-adult-learning-love-story-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/km-met-adult-learning-love-story-slides#comments Employee Training & Development Knowledge Management Knowledge Retention and Transfer Lessons Learned Presentations 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Print Education (K-12) Financial Management Human Capital Management Knowledge Management Non-Profit Supply Chain Management Thu, 20 Jun 2019 20:54:57 +0000 Stevie Carnation, Amelia Pond, and Shannon Steffes 453020 at https://www.apqc.org KM Met Adult Learning: A Love Story (Community Call) https://www.apqc.org/knowledge-base/documents/km-met-adult-learning-love-story-community-call <div class="product-body"><p>Teach for America’s knowledge management team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this community call, Teach for America’s Stevie Carnation, Amelia Pond, and Shannon Steffes highlight the impact that strong adult learning practices, alongside deliberate KM methods, can have on collective wisdom and showcase some of the adult learning techniques they have used for KM.</p></div><p><a href="https://www.apqc.org/knowledge-base/documents/km-met-adult-learning-love-story-community-call" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/km-met-adult-learning-love-story-community-call#comments Employee Training & Development Knowledge Management Knowledge Retention and Transfer Lessons Learned Presentations 12.5 Develop and manage enterprise-wide knowledge management (KM) capability Video Education (K-12) Financial Management Human Capital Management Knowledge Management Non-Profit Supply Chain Management Thu, 20 Jun 2019 20:54:10 +0000 Stevie Carnation, Amelia Pond, and Shannon Steffes 453019 at https://www.apqc.org APQC’s Content Audit Template https://www.apqc.org/knowledge-base/documents/apqc-s-content-audit-template <div class="product-body"><p>This template is designed to help KM and content management teams perform a content audit, which involves identifying and assessing knowledge content across various sites and systems. For information about how to use this template, see <a href="https://www.apqc.org/knowledge-base/documents/how-use-apqc-s-content-audit-template">How to Use APQC’s Content Audit Template.</a></p> </div> https://www.apqc.org/knowledge-base/documents/apqc-s-content-audit-template#comments Content Management Knowledge Management Tools and Templates 12.5.2.3 Identify gaps and needs Print Knowledge Management Thu, 20 Jun 2019 18:53:04 +0000 APQC 453006 at https://www.apqc.org How to Use APQC’s Content Audit Template https://www.apqc.org/knowledge-base/documents/how-use-apqc-s-content-audit-template <div class="product-body"><p><a href="https://www.apqc.org/knowledge-base/documents/apqc-s-content-audit-template">APQC’s Content Audit Template</a> helps KM teams perform a content audit, which involves identifying and assessing knowledge content across various sites and systems. This article explains the template, how to tailor it to your needs and fill it out, and steps for identifying stakeholders needed to complete the audit.</p> </div> https://www.apqc.org/knowledge-base/documents/how-use-apqc-s-content-audit-template#comments Content Management Knowledge Management Tools and Templates 12.5.2.3 Identify gaps and needs Print Knowledge Management Thu, 20 Jun 2019 18:51:03 +0000 APQC 453005 at https://www.apqc.org Implementing a User-Oriented Taxonomy https://www.apqc.org/knowledge-base/documents/implementing-user-oriented-taxonomy <div class="product-body"><p>The most critical success factor for taxonomy is aligning the taxonomic design and lexicon to end-user needs. In this article, you will learn about different approaches to taxonomy development, what information feeds into taxonomy and where to find it, and how to visualize taxonomy.</p> </div> https://www.apqc.org/knowledge-base/documents/implementing-user-oriented-taxonomy#comments Content Management Knowledge Management Articles and White Papers 12.5.1.7 Assess IT needs and engage IT function Print Knowledge Management Thu, 20 Jun 2019 18:15:00 +0000 APQC 453003 at https://www.apqc.org Analytics Engagement Tactics https://www.apqc.org/knowledge-base/documents/analytics-engagement-tactics <div class="product-body"><p>Based on data from APQC’s 2019 <a href="https://www.apqc.org/knowledge-base/collections/trends-data-and-analytics-collection">Trends in Data Analytics</a>&nbsp;survey, this article discusses the top drivers for engagement and effectiveness, including practices that are statistically significant in moving the needle for programs’ perceived effectiveness.</p> </div> https://www.apqc.org/knowledge-base/documents/analytics-engagement-tactics#comments Continuous Improvement Measurement Analytics Process and Performance Management Articles and White Papers 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Thu, 20 Jun 2019 14:07:03 +0000 APQC 452980 at https://www.apqc.org Key IT Benchmarks at a Glance: Mining Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-mining-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the mining&nbsp;industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for IT processes,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-mining-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Knowledge Management Mining Wed, 19 Jun 2019 21:39:55 +0000 APQC 452915 at https://www.apqc.org Finance Transformation and Automation at BDP International (Slides) https://www.apqc.org/knowledge-base/documents/finance-transformation-and-automation-bdp-international-slides <div class="product-body"><div>In this APQC webinar, Todd Dooley, CFO of BDP International, a worldwide logistics and transportation services company, discusses his organization’s recent finance transformation and automation initiatives and results.</div><p><a href="https://www.apqc.org/knowledge-base/documents/finance-transformation-and-automation-bdp-international-slides" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/finance-transformation-and-automation-bdp-international-slides#comments Finance and Accounting Presentations 8.0 Manage Financial Resources Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 19 Jun 2019 17:29:42 +0000 APQC 452900 at https://www.apqc.org Finance Transformation and Automation at BDP International (Webinar) https://www.apqc.org/knowledge-base/documents/finance-transformation-and-automation-bdp-international-webinar <div class="product-body"><div>In this APQC webinar, Todd Dooley, CFO of BDP International, a worldwide logistics and transportation services company, discusses his organization’s recent finance transformation and automation initiatives and results.</div><p><a href="https://www.apqc.org/knowledge-base/documents/finance-transformation-and-automation-bdp-international-webinar" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/finance-transformation-and-automation-bdp-international-webinar#comments Finance and Accounting Presentations 8.0 Manage Financial Resources Video Financial Management Human Capital Management Knowledge Management Supply Chain Management Wed, 19 Jun 2019 17:26:12 +0000 APQC 452899 at https://www.apqc.org How a Large Software Company Engages Employees in Communities https://www.apqc.org/knowledge-base/documents/how-large-software-company-engages-employees-communities <div class="product-body"><p>This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give employees fast access to relevant updates. The company developed a network of global communities of practice that allow employees to access experts, answers, and learning opportunities.</p> </div> https://www.apqc.org/knowledge-base/documents/how-large-software-company-engages-employees-communities#comments Communities and Networks KM Change Management KM Communication Knowledge Management Case Studies 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Financial Management Human Capital Management Knowledge Management Professional Services/Business Services Software Supply Chain Management Wed, 19 Jun 2019 13:54:41 +0000 APQC 452872 at https://www.apqc.org Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm https://www.apqc.org/knowledge-base/documents/enabling-knowledge-sharing-and-project-collaboration-software-and-technolog <div class="product-body"><p>This blinded case study focuses on a software and technology consulting firm that wanted to make its sales, delivery, and support personnel as efficient as possible while giving them access to knowledge and expertise when working on client solutions.The organization developed an integrated platform to organize and manage project work, collaborate with colleagues and customers, and access a range of knowledge assets.</p> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/enabling-knowledge-sharing-and-project-collaboration-software-and-technolog#comments Communities and Networks KM Change Management KM Communication Knowledge Management Case Studies 12.5.1.8 Develop training and communication plans 12.5.1.9 Develop change management approaches Print Knowledge Management Professional Services/Business Services Software Wed, 19 Jun 2019 13:45:36 +0000 APQC 452869 at https://www.apqc.org Key IT Benchmarks at a Glance: Utility Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-utility-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the utility industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-utility-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Energy and Utility Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 294440 at https://www.apqc.org Key IT Benchmarks at a Glance: Aerospace Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-aerospace-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the aerospace industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-aerospace-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Aerospace Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 326098 at https://www.apqc.org Key IT Benchmarks at a Glance: Services Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-services-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the&nbsp;services industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-services-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Knowledge Management Legal Services Professional Services/Business Services Wed, 19 Jun 2019 05:00:00 +0000 APQC 294441 at https://www.apqc.org Key IT Benchmarks at a Glance: Media and Entertainment Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-media-and-entertainment-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the media and entertainment industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for IT processes,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-media-and-entertainment-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Broadcasting/Radio/TV/Cable/Media Entertainment Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 326100 at https://www.apqc.org Key IT Benchmarks at a Glance: Healthcare Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-healthcare-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the healthcare industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for IT processes,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-healthcare-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Healthcare Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 407358 at https://www.apqc.org Key IT Benchmarks at a Glance: Retail/Wholesale Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-retailwholesale-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the retail/wholesale industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-retailwholesale-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Knowledge Management Retail/Catalog/Mail Order Wed, 19 Jun 2019 05:00:00 +0000 APQC 294443 at https://www.apqc.org Key IT Benchmarks at a Glance: Pharmaceutical Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-pharmaceutical-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the pharmaceutical industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-pharmaceutical-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Knowledge Management Pharmaceutical Wed, 19 Jun 2019 05:00:00 +0000 APQC 294444 at https://www.apqc.org Key IT Benchmarks at a Glance: Petroleum/Chemical Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-petroleumchemical-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the petroleum/chemical industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-petroleumchemical-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Chemicals Knowledge Management Petroleum/Oil/Gas Wed, 19 Jun 2019 05:00:00 +0000 APQC 294447 at https://www.apqc.org Key IT Benchmarks at a Glance: Insurance Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-insurance-industry-0 <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the insurance industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-insurance-industry-0#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Insurance Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 294448 at https://www.apqc.org Key IT Benchmarks at a Glance: Telecommunications Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-telecommunication-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the telecommunications industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-telecommunication-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Knowledge Management Telecommunication Wed, 19 Jun 2019 05:00:00 +0000 APQC 294509 at https://www.apqc.org Key IT Benchmarks at a Glance: Cross-Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance <div class="product-body"><p>Featuring&nbsp;data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations&nbsp;across industries.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 293219 at https://www.apqc.org Key IT Benchmarks at a Glance: Electronics Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-electronics-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the electronics industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-electronics-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Electronics Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 294224 at https://www.apqc.org Key IT Benchmarks at a Glance: Consumer Products/Packaged Goods Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-consumer-productspackaged-goods-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the consumer products/packaged goods industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1&nbsp;billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-consumer-productspackaged-goods-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Consumer Products/Packaged Goods Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 294230 at https://www.apqc.org Key IT Benchmarks at a Glance: Automotive Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-automotive-industry <div class="product-body"><p>Featuring&nbsp;data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the automotive industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for IT processes,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-automotive-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Automotive Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 293742 at https://www.apqc.org Key IT Benchmarks at a Glance: Financial Services/Banking Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-financial-servicesbanking-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the financial services/banking industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-financial-servicesbanking-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Financial Services/Banking Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 294261 at https://www.apqc.org Key IT Benchmarks at a Glance: Distribution/Transportation Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-distributiontransportation-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the distribution/transportation industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for IT processes,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-distributiontransportation-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Distribution Knowledge Management Transportation/Freight Carriers Wed, 19 Jun 2019 05:00:00 +0000 APQC 293848 at https://www.apqc.org Key IT Benchmarks at a Glance: Government/Military Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-governmentmilitary-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the&nbsp;government/military industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.<br /> &nbsp;</li> </ul> <div>&nbsp;</div> <p>&nbsp;</p> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-governmentmilitary-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Government/Military Knowledge Management Wed, 19 Jun 2019 05:00:00 +0000 APQC 294317 at https://www.apqc.org Key IT Benchmarks at a Glance: Industrial Products Industry https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-industrial-products-industry <div class="product-body"><p>Featuring data from APQC's Open Standards Benchmarking in IT, this article highlights IT benchmarks for organizations in the industrial products industry.</p> <p>Metrics provided include:</p> <ul> <li>cycle time to fulfill IT business needs,</li> <li>number of full-time equivalent employees for per $1 billion revenue,</li> <li>total costs of IT processes, and more.</li> </ul> </div> https://www.apqc.org/knowledge-base/documents/key-it-benchmarks-glance-industrial-products-industry#comments Information Technology IT Organization and Processes Benchmarks and Metrics 7.0 Manage Information Technology Print Durable Goods Energy and Utility Knowledge Management Machinery Machinery Equipment Wed, 19 Jun 2019 05:00:00 +0000 APQC 294395 at https://www.apqc.org Could Santa Screw Up Christmas? https://www.apqc.org/knowledge-base/documents/could-santa-screw-christmas <div class="product-body"><p>For those who enjoy a good logistics story, here's an article about Santa, a boy named Ralphie, and the debate about calculating the perfect order. "Could Santa Screw Up Christmas?" is brought to you in collaboration with our friends at Vested and TSquared Logistics.</p> </div> https://www.apqc.org/knowledge-base/documents/could-santa-screw-christmas#comments Logistics Order Management Supply Chain Management Articles and White Papers 4.0 Deliver Products and Services 4.5 Manage logistics and warehousing Print NACE Special Supply Chain Management Mon, 17 Jun 2019 21:39:01 +0000 Kate Vitasek and Joe Tillman 32918 at https://www.apqc.org Total Cost of Budgeting and Forecasting (Infographic) https://www.apqc.org/knowledge-base/documents/total-cost-budgeting-and-forecasting-infographic <div class="product-body"><p><span style="font-family:georgia,times new roman,times,serif; font-size:13px">This infographic focuses on the median total cost of budgeting and forecasting, across industries, as reported in APQC's&nbsp;</span><a href="https://www.apqc.org/benchmarking-portal/osb/planning-and-management-accounting" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 13px; font-family: Georgia, &quot;Times New Roman&quot;, Times, serif;">Planning and Management Accounting</a><span style="font-family:georgia,times new roman,times,serif; font-size</div><p><a href="https://www.apqc.org/knowledge-base/documents/total-cost-budgeting-and-forecasting-infographic" target="_blank">read more</a></p> https://www.apqc.org/knowledge-base/documents/total-cost-budgeting-and-forecasting-infographic#comments Budgeting Finance and Accounting Forecasting Planning, budgeting, and forecasting Infographics 8.0 Manage Financial Resources 8.1.1 Perform planning/budgeting/forecasting Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 17 Jun 2019 21:22:20 +0000 APQC 452693 at https://www.apqc.org Picking the Right Analytics Projects https://www.apqc.org/knowledge-base/documents/picking-right-analytics-projects <div class="product-body"><p>Based on data from APQC’s 2019 <a href="http://ttps://www.apqc.org/knowledge-base/collections/trends-data-and-analytics-collection">Trends in Data Analytics</a>&nbsp;survey, this article discusses which criteria organizations are using for project prioritization and why using criteria to select and prioritize analytics projects is helpful.</p> </div> https://www.apqc.org/knowledge-base/documents/picking-right-analytics-projects#comments Continuous Improvement Measurement Analytics Process and Performance Management Articles and White Papers 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 17 Jun 2019 20:15:00 +0000 APQC 452689 at https://www.apqc.org Building an Analytics Program https://www.apqc.org/knowledge-base/documents/building-analytics-program <div class="product-body"><p>APQC’s <a href="https://www.apqc.org/knowledge-base/collections/trends-data-and-analytics-collection">Trends in Data and Analytics</a>&nbsp;research found that organizations are making big strides in maturing and investing in their data and analytics programs. Organizations have come to realize that off-the-shelf solutions and investments in technology can wreak havoc or require tedious rework without a firm foundation in process, data, and analytics.</p> <p>This infographic looks at how organizations are structuring and resourcing their data and analytics programs.</p> </div> https://www.apqc.org/knowledge-base/documents/building-analytics-program#comments Continuous Improvement Measurement Analytics Process and Performance Management Infographics 12.6 Measure and benchmark 12.6.1 Create and manage organizational performance strategy 12.0 Develop and Manage Business Capabilities Print Financial Management Human Capital Management Knowledge Management Supply Chain Management Mon, 17 Jun 2019 20:02:24 +0000 APQC 452686 at https://www.apqc.org Tips for Preventing Employee Turnover https://www.apqc.org/knowledge-base/documents/tips-preventing-employee-turnover <div class="product-body"><p>An effective retention strategy is grounded in understanding the reasons why valued employees leave. Participants in <a href="https://www.apqc.org/benchmarking-portal/osb/reward-and-retain-employees">APQC’s Open Standards Benchmarking<sup>®</sup> on rewarding and retaining employees</a> reported the top three reasons for unwanted turnover at their organizations. This article reveals specific actions that organizations can take to address these top reasons for unwanted turnover.</p> </div> https://www.apqc.org/knowledge-base/documents/tips-preventing-employee-turnover#comments Career Development/Pathing Employee Satisfaction and Engagement Human Capital Management Recognition and Rewards Programs Benchmarks and Metrics 6.0 Develop and Manage Human Capital 6.3 Develop and counsel employees 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.1.5 Administer compensation and rewards to employees 6.4.1.6 Reward and motivate employees 6.4.3.3 Review retention and motivation indicators Print Human Capital Management Mon, 17 Jun 2019 15:41:30 +0000 APQC 280804 at https://www.apqc.org What's The Appropriate HR Headcount For Your Organization? https://www.apqc.org/knowledge-base/documents/whats-appropriate-hr-headcount-your-organization <div class="product-body"><p>When evaluating HR function cost and structure, a common question that business leaders ask is: “What is the appropriate headcount for HR?” One way to answer this question is to benchmark the&nbsp;number of employees per HR function full-time equivalent.</p> </div> https://www.apqc.org/knowledge-base/documents/whats-appropriate-hr-headcount-your-organization#comments Human Capital Management Benchmarks and Metrics 6.1.2.2 Plan employee resourcing requirements per unit/organization 6.1.1.2 Define HR and business function roles and accountability Print Human Capital Management NACE Special Thu, 13 Jun 2019 05:00:00 +0000 APQC 270317 at https://www.apqc.org How Much Turnover Should You Tolerate? https://www.apqc.org/knowledge-base/documents/how-much-turnover-should-you-tolerate <div class="product-body"><p>Too much or too little turnover is a drag on your human capital budget and your organization's bottom-line. How can you tell whether your organization is hitting its target rate of employee turnover? This article explains why you need to keep track of employee turnover, how to evaluate your organization's turnover, and actions you can take to recalibrate turnover so that it better suits your organization's business objectives.</p> </div> https://www.apqc.org/knowledge-base/documents/how-much-turnover-should-you-tolerate#comments Human Capital Management Turnover Articles and White Papers 6.4 Reward and retain employees 6.4.1 Develop and manage reward, recognition, and motivation programs 6.4.3 Manage employee assistance and retention 6.4.3.3 Review retention and motivation indicators Print Human Capital Management NACE Special Thu, 13 Jun 2019 05:00:00 +0000 Elissa Tucker 367628 at https://www.apqc.org