Training Course Catalog

APQC’s 3-day, virtual framework professional certification course will explore the significance of frameworks for driving business value. Participants will understand the power and benefits of using frameworks and gain practical insights, best practices, and approaches for applying frameworks and adapting them to fit an organization’s specific needs.

APQC’s 3-day Knowledge Manager Certification Course helps participants harness the power of knowledge to drive efficiency and improve performance. Participants will gain practical insights and learn best practices, methods, and approaches to enable knowledge capture, transfer, and reuse in their organization.

APQC’s three-day Knowledge Transfer Specialist Certification course provides participants with a deep learning experience in how to apply proven methodologies, best practices, and techniques to ensure the transfer of knowledge.

APQC’s 3-day process manager certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the performance of your processes. You will learn how to apply APQC’s Process Analysis and Design Methodology across the Process Lifecycle leveraging the power of APQC’s Seven Tenets of Process ManagementTM.

Join APQC’s Certified Process Manager course in collaboration with SAP, being offered in Frankfurt, Germany, and Dubai, UAE, and gain the essential tools to design, improve, and lead high-performing processes. Leave as an APQC Certified Process Manager and learn how SAP tools can enhance process analysis, design, and modeling.

This course will focus on the critical elements of communities of practice (CoP) design and tips and techniques to help you plan your organization’s CoP strategy.

The Designing End-to-End processes course goes beyond traditional process design by helping participants understand how individual processes connect, how to manage handoffs, and how to enable performance measurement across the full value chain. Learners will gain practical skills in identifying end-to-end processes, managing complexity, and fostering cross-functional collaboration.

Participants will learn essential knowledge management (KM) concepts, frameworks, and best practices to enhance knowledge flow and sharing within their organizations. By the end of this course, participants will be able to develop effective KM governance models, align KM activities with business processes, and implement KM approaches that facilitate knowledge flow and sharing.

This training course delivers the latest methodologies, processes, and best practices for managing content. This course provides an in-depth understanding of content management and criteria to identify high-value content that is important to an organization's business outcomes.

In this introduction to benchmarking course, you'll gain a holistic understanding of the essential practice of benchmarking and its application within the APQC framework. APQC has developed a robust four-phase methodology for conducting benchmarking exercises. Throughout this course, you will explore each phase to gain an understanding of the steps and techniques to conduct effective benchmarking and achieve higher-quality results. APQC guides you through creating surveys, gathering and validating data, and sharing actionable results that guide organizations to accelerate innovation and change.

This introduction to knowledge management course provides definitions and fundamentals for getting knowledge management started in your organization. A participant will learn why organizations build knowledge management capabilities and the value it can provide. Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.

This process improvement course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.

This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will provide common ways to identify critical knowledge and what roles are most effective in a structured knowledge elicitation and transfer event.

APQC’s Knowledge Management Basics learning path provides a practical and foundational understanding and skill development for professionals looking to apply knowledge techniques across their organization. It focuses on understanding the many forms knowledge takes and the proven techniques to enhance its flow, use and reuse, and impact.

In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations.