
Training Course Catalog
APQC’s accredited training courses and certifications offer an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and performance.
My Training Dashboard
-
Certified Framework Professional
APQC’s 3-day, virtual framework professional certification course will explore the significance of frameworks for driving business value. Participants will understand the power and benefits of using frameworks and gain practical insights, best practices, and approaches for applying frameworks and adapting them to fit an organization’s specific needs.
-
Certified Knowledge Manager
APQC’s 3-day Knowledge Manager Certification Course helps participants harness the power of knowledge to drive efficiency and improve performance. Participants will gain practical insights and learn best practices, methods, and approaches to enable knowledge capture, transfer, and reuse in their organization.
-
Certified Knowledge Transfer Specialist
APQC’s three-day Knowledge Transfer Specialist Certification course provides participants with a deep learning experience in how to apply proven methodologies, best practices, and techniques to ensure the transfer of knowledge.
-
Certified Process Manager
APQC’s 3-day process manager certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the performance of your processes. You will learn how to apply APQC’s Process Analysis and Design Methodology across the Process Lifecycle leveraging the power of APQC’s Seven Tenets of Process ManagementTM.
-
Certified Process Manager Course – Featuring SAP
Join APQC’s Certified Process Manager course, featuring SAP integration, and gain the essential tools to design, improve, and lead high-performing processes. Leave as an APQC Certified Process Manager and learn how SAP tools can enhance process analysis, design, and modeling.
-
Designing and Sustaining Communities of Practice
This course will focus on the critical elements of communities of practice (CoP) design and tips and techniques to help you plan your organization’s CoP strategy.
-
Designing End-to-End Processes
During this course, participants will learn how to define an end-to-end (E2E) process that leverages the power of a process framework and avoids multiple, conflicting versions of E2E processes and their process components. Participants will leave being able to select an end-to-end (E2E) process approach that fits your organization’s needs.
-
Embedding Knowledge in the Flow of Work
Participants will learn essential knowledge management (KM) concepts, frameworks, and best practices to enhance knowledge flow and sharing within their organizations. By the end of this course, participants will be able to develop effective KM governance models, align KM activities with business processes, and implement KM approaches that facilitate knowledge flow and sharing.
-
Fundamentals of Content Management
This training course delivers the latest methodologies, processes, and best practices for managing content. This course provides an in-depth understanding of content management and criteria to identify high-value content that is important to an organization's business outcomes.
-
Introduction to Benchmarking
In this introduction to benchmarking course, you'll gain a holistic understanding of the essential practice of benchmarking and its application within the APQC framework. APQC has developed a robust four-phase methodology for conducting benchmarking exercises. Throughout this course, you will explore each phase to gain an understanding of the steps and techniques to conduct effective benchmarking and achieve higher-quality results. APQC guides you through creating surveys, gathering and validating data, and sharing actionable results that guide organizations to accelerate innovation and change.
-
Introduction to Knowledge Management
This introduction to knowledge management course provides definitions and fundamentals for getting knowledge management started in your organization. A participant will learn why organizations build knowledge management capabilities and the value it can provide. Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management.
-
Introduction to Process
This process improvement course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.
-
Knowledge Elicitation
This course will provide best practices, techniques, tools, and lessons for building skills to elicit, capture, and begin the knowledge transfer process. The course will provide common ways to identify critical knowledge and what roles are most effective in a structured knowledge elicitation and transfer event.
-
Knowledge Management Basics Learning Path
APQC’s Knowledge Management Basics learning path provides a practical and foundational understanding and skill development for professionals looking to apply knowledge techniques across their organization. It focuses on understanding the many forms knowledge takes and the proven techniques to enhance its flow, use and reuse, and impact.
5 courses | 221 lessons
-
Knowledge Mapping
In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations.