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Knowledge Elicitation

Course Description

Knowledge elicitation is a key step in APQC’s Transfer of Knowledge approach.  This course will provide best practices, techniques, tools, and lessons for building skills for eliciting, capturing, and beginning the knowledge transfer process. The course will provide common ways to identify critical knowledge and what roles are most effective in a structured knowledge elicitation and transfer event. 

Learning Outcomes

  • Explain how knowledge elicitation and knowledge transfer activities enable APQC's knowledge flow processes.
  • Identify the drivers for a business case for eliciting, capturing, and transferring knowledge​.
  • Differentiate between various knowledge management approaches and how knowledge elicitation supports.
  • Assess your organization's readiness for knowledge elicitation and transfer.
  • Use APQC’s knowledge elicitation techniques and tools.​

Audience

  • People who are tasked with capturing knowledge to be preserved for future use.  
  • People that are supporting knowledge transfer from one person to another and/or one team / group to another.  
  • People who are responsible for succession planning and execution of those plans.  
  • People who have knowledge management roles including knowledge management leader or specialist, Community of Practice leader, knowledge managers supporting learning and development activities.
  • Also included are human resources that are responsible for the outcomes of succession planning.
  • Process roles that work with knowledge-intensive processes and workflows.

Syllabus

    • Definition of Knowledge Management
    • APQC's Knowledge Flow Process
    • Importance of Elicitation and Transfer
    • Opportunities and Priorities for KM
    • Business Case for Knowledge Elicitation and Transfer
    • Knowledge Check 

    • Knowledge Management Approaches and Techniques
    • Ways to Transfer Knowledge
    • Enabling the Knowledge Flow Process
    • Is Your Organization Ready?
    • Readiness Assessment
    • Factors to Consider
    • Key Steps to Elicit and Capture Knowledge
    • Knowledge Check 

    • Identifying Knowledge
    • Where to Find Critical Knowledge
    • Best Practices for Knowledge Identification
    • Knowledge Loss Risk Matrix
    • Are We Focused on the Right Knowledge?
    • Knowledge Check 

    • Collecting Knowledge
    • Best Practices for Knowledge Capture
    • Collect Role Specific Knowledge
    • Tools to Support Knowledge Capture
    • Getting Started
    • Knowledge Check 

    • Formal Knowledge Elicitation
    • Outline for Knowledge Elicitation Sessions
    • Engaging Stakeholders
    • Roles
    • Knowledge Check
    • Before the Session
    • Before the Session: Know Your Audience
    • During the Session
    • Conducting the Session
    • Facilitation Tips
    • During the Session: Recognize Nonverbal Signs
    • After the Session
    • Knowledge Check 

    • Curation and Analysis of Elicited Knowledge
    • Confirm Knowledge Needs and Gaps
    • Action Planning
    • Determine Level of Transfer Required 

    • Summary & Wrap Up
    • Additional Resources
    • Course Evaluation 
Continuing Education Units (CEUs)
0.4

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

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  • Member Price
    $260
    Non-Member Price
    $325
    Duration
    3.5 to 5 Hours
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