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Transferring Critical Knowledge
Course Description
This course will give participants tools to understand what knowledge is truly critical to their organizations and determine the most urgent priorities for capture and transfer. It will include an overview of established best practices and examples from leading organizations. Participants will also be walked through several knowledge mapping techniques (including process- and role-based mapping) to identify critical knowledge and reveal gaps and inefficiencies. Participants will leave with an understanding of how to match their organizations’ knowledge needs with the right capture and transfer approaches, and how to use a knowledge risk matrix to evaluate competing priorities.
Learning Outcomes
- Learn about knowledge transfer drivers and challenges
- Learn the steps needed to use a knowledge risk matrix to evaluate competing priorities
- Understand best practices for critical knowledge transfer through strategy and techniques
Audience
Business leaders and knowledge practitioners who need to focus knowledge capture and transfer efforts where greatest value exists.
Syllabus
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- What Is Critical Knowledge?
- Examples of Critical Knowledge
- Transfer as a Top Priority for KM Teams
- What Drives Knowledge Transfer?
- The Complexity of Transferring Knowledge
- Barriers to Transfer
- APQC Knowledge Flow Process
- Use A Standard Framework
- Develop A Strategic Plan of Action
- Knowledge Check
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- Develop a Knowledge Transfer Strategy
- Getting Started
- Value Proposition
- Activity
- Knowledge Check
- Determine the Degree of Transfer Required
- Factors Affecting the Degree of Transfer
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- Approaches and Techniques
- Sustainable Knowledge Transfer
- Prioritization Criteria for Knowledge Transfer
- Approaches That Enable Knowledge Transfer
- Determine the “How”
- Transfer Through Documentation
- Best Practices for Documentation Transfer
- Example: Project Management
- Transfer Through Peer Based Sharing
- Best Practices for Peer Based Transfer
- What Motivates Knowledge Sharing and Reuse?
- Transfer Roles for Communities of Practice
- Transfer Through Learning Sessions
- Best Practices for Learning Sessions Transfer
- Knowledge Transfer Through Storytelling
- Example: Combining Knowledge Transfer Approaches
- Guiding Principles
- Knowledge Check
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- Make Critical Knowledge Accessible
- Managing Access to Critical Knowledge
- Make Knowledge Broadly Accessible
- Make Access Easy
- Navigate, Filter, And Customize Flow
- Knowledge Check
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- Ensure Use of Critical Knowledge
- Ensuring Application and Use
- Future User Experience
- Build into Processes and Expectations
- Business Roles Drive Success
- Make Stakeholders Accountable
- Measure Transfer
- Course Evaluation
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- Wrap Up and Summary: Close Out
- Use Critical Knowledge to Drive the Strategy
- Predicting Successful Transfer
- Summary: APQC’s Knowledge Transfer Approach
- Wrap-Up: Key Takeaways
- Additional Resources
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
