It’s simple—processes make more sense when we can see how the pieces work together towards the overall strategy. Over the last four years, the need for end-to-end processes has become pervasive. In fact, it’s been the number one priority in BPM challenges and priorities since 2018. Over the past year-plus, end-to-end processes have become a necessity. With the uncertainty spawned by the events of 2020, organizations recognize an immediate need to holistically view how work gets accomplished. So how do they do this?
Getting from A to Z begins with maps and measures.
Maps help visualize the process, making it easier to see the entire flow, and understand the hand-offs between departments.
Identifying the right measures or (KPIs) allow the organization to focus all participants on the end-to-end process (e.g., Idea-to-Market) and on shared goals that aligns with the strategic purpose of the process.
Rely on frameworks
APQC created detailed maps and measures to help organizations use the framework and break silos within their organizations while using APQC’s Process Classification Framework® (PCF).