Performance Management

APQC’s performance management research and tools can help your organization develop a sustainable model for effective performance management. Our Resource Library includes best practices, case studies, and tools to address known challenges in establishing a performance-driven culture, from ensuring consistency and alignment between purpose and measures to employee engagement. APQC gives you the resources you need to begin improving your organization’s performance management practices today.

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Use APQC’s Open Standards Benchmarking® to Measure Your Performance

With our comprehensive Open Standards Benchmarking assessments, you can find out exactly how your business processes stack up against the competition. Launched in 2004, Open Standards Benchmarking contains more than 2,000 standardized measures spanning people, process, and technology.

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Questions about APQC’s performance management expertise?

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See How Your Process Management Efforts Measure Up

Use our Business Process Management Maturity Assessment Tool (BPM MAT) to benchmark your process management maturity and assess the current state of process management at your organization.

This assessment provides participants with a snapshot of their maturity in key business process management areas such as: governance, documentation, measurement, improvement practices, transparency, and use of tools and technology.

What is Process and Performance Management?

Learn how APQC defines Process and Performance Management.
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Case Studies

Here are some recent case studies that describe how member organizations have applied APQC’s performance management resources to meet their business challenges: 

The applicability of APQC’s resources to our day-to-day work and the guidance provided by the resources help set the organization on a successful performance path.

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Upcoming Research Projects

Strategic Planning and Organizational Agility
Organizational agility is defined as the ability to identify opportunities and risk quickly and execute on the opportunities and risks that align with the organization’s overall strategy. The COVID-19 pandemic has been a wake-up call that organizations need to ensure their organization for the next black swan event and bolster the flexibility of their decision-making practices and responsiveness to the implementation of new initiatives.  APQC is conducting a research project to identify the key characteristics that drive organizational agility.

Interested in Sponsoring APQC Research? Contact Us! View the Full Research Agenda

Let Our Experts Guide Your Continuous Improvement Journey

Contact Our Advisory Services Director

APQC Advisory Services

Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals.

To learn more, contact our advisory services director:

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Jeff Varney, Director of Advisory Services

Direct: +1-713-685-7253
Toll-free: (US and Canada) 1-800-776-9676
Contact via Email