Performance Management

APQC’s performance management research and tools can help your organization develop a sustainable model for effective performance management. Our Resource Library includes best practices, case studies, and tools to address known challenges in establishing a performance-driven culture, from ensuring consistency and alignment between purpose and measures to employee engagement. APQC gives you the resources you need to begin improving your organization’s performance management practices today.

Use APQC’s Open Standards Benchmarking® to Measure Your Performance

With our comprehensive Open Standards Benchmarking assessments, you can find out exactly how your business processes stack up against the competition. Launched in 2004, Open Standards Benchmarking contains more than 2,000 standardized measures spanning people, process, and technology.

Learn More

Start here...

Questions about APQC’s performance management expertise?

Contact APQC icon--arrow--right

What is Process and Performance Management?

Learn how APQC defines Process and Performance Management.

See How Your Process Management Efforts Measure Up

Use our Business Process Management Maturity Assessment Tool (BPM MAT) to benchmark your process management maturity and assess the current state of process management at your organization.

This assessment provides participants with a snapshot of their maturity in key business process management areas such as: governance, documentation, measurement, improvement practices, transparency, and use of tools and technology.

book with a chart on it

Case Studies

Here are some recent case studies that describe how member organizations have applied APQC’s performance management resources to meet their business challenges: 

The applicability of APQC’s resources to our day-to-day work and the guidance provided by the resources help set the organization on a successful performance path.

Daniela Robu, Alberta Health Services

icon of a magnifying glass

Upcoming Research Projects

Digital Transformation: From Strategy to Implementation
There are several reasons for the steady, year-on-year growth of digital work on the strategic agenda: the attractive nature of new technologies, the pressure to improve efficiency and do more with less, the ability to find new products and services, and, above all, the need to optimize the customer experience.

However, there is a lot of confusion around what constitutes a digital transformation, and organizations continue to struggle with creating sustainable changes that support organizational goals. This project will help organizations understand effective ways to translate their digital strategy into effective execution.

People of Process
This project will explore the people that support process management work. This project will combine a survey and interviews to understand the demographics, skillset, and education of today's process workers. Additionally, the research will look at reporting structures, responsibilities, and career advancement in the process field.

View the Research Agenda icon--arrow--right

Picture of a group of people around a conference table

Let Our Experts Guide Your Continuous Improvement Journey

Contact Our Advisory Services Director

APQC Advisory Services

Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals.

To learn more, contact our advisory services director:

image of jeff varney

Jeff Varney, Director of Advisory Services

Direct: +1-713-685-7253
Toll-free: (US and Canada) 1-800-776-9676
Contact via Email