Certified Process Manager

Process Excellence Certification

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APQC’s 3-day immersive certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the performance of your processes. You will learn how to apply APQC’s Process Analysis and Design Methodology across the Process Lifecycle leveraging the power of APQC’s Seven Tenets of Process Management™. In turn, you will be prepared to energize your process initiatives, get better strategic alignment, and manage buy-in across the organization. Most importantly, you will walk away from this course as an APQC Certified Process Manager with the skills in hand to drive sustainable change and improvement right away. See our upcoming dates below and register now.



Most certification programs are academic, time intensive, and not collaborative. APQC’s program delivers a more balanced approach focused on competency development. Theoretical style learning can be difficult to translate back to the workplace. APQC’s course utilizes real-life examples and tools that focus on your ability to apply the learnings directly back to your workplace environment. 



Gain 2.8 CEUs while becoming certified. APQC was awarded the prestigious Accredited Provider accreditation. IACET Accredited Providers are the only organizations approved to offer IACET Continuing Education Units (CEUs). Our accreditation is a demonstration of our commitment to quality adult education and high standards for all of our programs. 



APQC has a 40+ year history in process excellence. During that time, we’ve developed best practices and methodologies through our primary-based research and client engagements. Actively reduce the risk of program failures using our proven best practices, benchmark data, tools, methodologies, frameworks, and standardized approaches.


Walk away with proficiency in:

  • Aligning stakeholders' needs to agile processes
  • Identifying process improvement opportunities
  • Creating process documentation to support the performance and oversight of the work
  • Designing and aligning future state processes with organizational and technology changes
  • Performing oversight and continuous improvement based on the visibility of compliance and performance
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Main learning objectives:

  • Define the responsibilities of an effective Process Manager
  • Explain APQC's Seven Tenets of Process Management™ to establish, sustain, and evolve processes
  • Accurately describe The Process Lifecycle and its connection to the Seven Tenets
  • Apply APQC’s Process Analysis and Design Methodology while designing, re-designing, or re-engineering a process 
  • Differentiate APQC’s tools and techniques that support process management
  • Defend the actions of your own organizational project plan
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Let Our Experts Guide Your Continuous Improvement Journey

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APQC Advisory Services

Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals.

To learn more, contact our advisory services director:

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Jeff Varney, Director of Advisory Services

Direct: +1-713-685-7253
Toll-free: (US and Canada) 1-800-776-9676
Contact via Email