Certified Process Manager
Course Description:
The APQC Certified Process Manager course prepares you to turn process challenges into measurable business results. Over three immersive days, you will learn how to identify improvement opportunities, eliminate operational friction, strengthen process governance, and align process with strategic business goals.
Through interactive group exercises, hands-on project work, and practical application of APQC’s tools and methodologies, you will develop the skills to design, improve, and evolve processes across the entire process lifecycle. This certification emphasizes real-world execution, with expert instructors and content developed from APQC’s decades of experience and research, so you can immediately apply what you learn within your organization.
As you progress through this course, you will learn how to:
- Create scalable processes that support growth and operational consistency
- Design agile operations that adapt to changing business and technology demands
- Identify and prioritize process improvement opportunities
- Strengthen process visibility, governance, and accountability
- Align stakeholders around process change and transformation initiatives
- Drive continuous improvement using proven management practices
The APQC Certification Process:
At the end of the course, you will validate your knowledge through an included, in-depth skills assessment to earn your globally accredited certification as a Certified Process Manager that demonstrates your ability to lead process improvement efforts with confidence.
Leave with more than a credential. Leave as a member of APQC’s certified community with a practical framework, proven tools, and an actionable approach for improving performance, increasing organizational alignment, and delivering sustainable business results.
Who Should Attend
This certification is designed for professionals responsible for improving, governing, or managing business processes, including:
- Process owners responsible for process performance, accountability, and business outcomes
- Process leaders driving process improvement and transformation initiatives
- Process managers overseeing process execution, governance, and optimization
- Operations managers focused on operational efficiency, consistency, and performance
- Functional managers leading departments, teams, or business functions undergoing change and improvement
Additional Purchasing Options:
- To accommodate team certifications, group purchasing is available for our scheduled training events.
- In addition to our scheduled training events, this certification is available for custom sessions designed for your organization's specific goals.
Syllabus
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- Types of Process Design
- The Big Picture
- The Seven Tenets
- Process Analysis & Design Methodology (PADM)
- PCF
- Process Maturity Model
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- Role of the Operational Process Manager
- Activity and Presentations
- Whole Group Discussion
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- Activity and Group Presentations
- Whole Group Discussion
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- Activity and Presentations
- Whole Group Discussion
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- Activity and Final Presentations
- Whole Group Discussion
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- Summative Assessment
- Course Summary
- Wrap- up
- Evaluation
As an IACET Accredited Provider, APQC offers 2.8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Related Training Options
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Process Fundamentals (Boot Camp)
The Process Fundamentals Boot Camp is designed to equip participants with essential skills and knowledge needed for effective process management. Organized around the Seven Tenets of Process Management, this course explores the characteristics of high-performing organizations that effectively manage their processes.
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Process Basics Learning Path
APQC’s Process Basics learning path is designed to provide foundational understanding and skill development toward proven techniques and practices for design and management of the work done across an organization. The courses include training on process and process management best practices that work across all sizes and types of organizations. You will gain understanding of critical process design practices that not only produce an effective and efficient process, but also make it sustainable and enable both continuous and transformative improvement.
5 courses | 184 lessons
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Process Management Essentials
This course is organized around the Seven Tenets of Process Management. Participants in this course will learn about the process lifecycle and how the seven tenets guide mature process practices; details and examples for each of the seven tenets; and how the seven tenets work together to build a strong process management approach.
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Process Frameworks Essentials
In APQC’s Process Framework Essentials course, you'll explore the structure, core principles, and practical applications of frameworks, with real-world examples. The course covers essential skills for selecting, designing, and applying process frameworks for various value-driven purposes. You'll also learn how to adopt or customize a process framework, including APQC's Process Classification Framework®, for your organization to enhance process management, content management, and benchmarking.
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Certified Framework Professional
Become an APQC Certified Framework Professional and gain expertise in industry-leading frameworks, including the globally recognized APQC Process Classification Framework (PCF)®, trusted by businesses worldwide.