Certified Process Manager
Course Description
Gain globally recognized credentials from the leader in process and performance improvement.
APQC’s 3-day immersive process manager certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the performance of your processes. You will learn how to apply APQC’s Process Analysis and Design Methodology across the Process Lifecycle leveraging the power of APQC’s Seven Tenets of Process ManagementTM. In turn, you will be prepared to energize your process initiatives, get better strategic alignment, and manage buy-in across the organization. Most importantly, you will walk away from this course as an APQC Certified Process Manager with the skills in hand to drive sustainable change and improvement right away. Register now using the purchasing options on the right side of the page.
Walk away with proficiency in:
- Aligning stakeholders’ needs to agile processes
- Identifying process improvement opportunities
- Creating process documentation to support the performance and oversight of the work
- Designing and aligning future state processes with organizational and technology changes
- Performing oversight and continuous improvement based on the visibility of compliance and performance
Learning Outcomes
- Define responsibilities of an effective Operational Process Manager
- Explain APQC's Seven Tenets of Process Management to establish, sustain, and evolve processes
- Accurately describe The Process Lifecycle and its connection to the Seven Tenets
- Apply APQC's Process Analysis and Design Methodology while designing, re-designing, or re-engineering a process
- Justify the benefits and uses of a Process Classification Framework
- Differentiate APQC's tools and techniques that support operational process management
- Defend the actions of your own organizational project plan
Audience
The target audience includes:
- Process Owners who are accountable for specific business processes and ensuring their effectiveness
- Process Leaders who guide and drive improvements within processes to align with organizational goals
- Process Managers who oversee the day-to-day operations of processes and ensure they run smoothly
- Operational Managers responsible for managing the overall operations within a business unit or department
- Functional Managers who lead specific functions or departments within the organization are also part of the target audience.
Syllabus
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- Types of Process Design
- The Big Picture
- The Seven Tenets
- Process Analysis & Design Methodology (PADM)
- PCF
- Process Maturity Model
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- Role of the Operational Process Manager
- Activity and Presentations
- Whole Group Discussion
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- Activity and Group Presentations
- Whole Group Discussion
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- Activity and Presentations
- Whole Group Discussion
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- Activity and Final Presentations
- Whole Group Discussion
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- Summative Assessment
- Course Summary
- Wrap- up
- Evaluation
As an IACET Accredited Provider, APQC offers 2.8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
Related Training Options
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Process Fundamentals (Boot Camp)
The Process Fundamentals Boot Camp is designed to equip participants with essential skills and knowledge needed for effective process management. Organized around the Seven Tenets of Process Management, this course explores the characteristics of high-performing organizations that effectively manage their processes.
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Process Basics Learning Path
APQC’s Process Basics learning path is designed to provide foundational understanding and skill development toward proven techniques and practices for design and management of the work done across an organization. The courses include training on process and process management best practices that work across all sizes and types of organizations. You will gain understanding of critical process design practices that not only produce an effective and efficient process, but also make it sustainable and enable both continuous and transformative improvement.
5 courses | 184 lessons
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Process Management Essentials
This course is organized around the Seven Tenets of Process Management. Participants in this course will learn about the process lifecycle and how the seven tenets guide mature process practices; details and examples for each of the seven tenets; and how the seven tenets work together to build a strong process management approach.
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Process Frameworks Essentials
In APQC’s Process Framework Essentials course, you'll explore the structure, core principles, and practical applications of frameworks, with real-world examples. The course covers essential skills for selecting, designing, and applying process frameworks for various value-driven purposes. You'll also learn how to adopt or customize a process framework, including APQC's Process Classification Framework®, for your organization to enhance process management, content management, and benchmarking.
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Certified Framework Professional
APQC’s 3-day, virtual framework professional certification course will explore the significance of frameworks for driving business value. Participants will understand the power and benefits of using frameworks and gain practical insights, best practices, and approaches for applying frameworks and adapting them to fit an organization’s specific needs.