Finance Needs New Skills to Stay Relevant

Mary Driscoll's picture

Three quarters of finance executives who responded to a recent APQC survey are engaged in some form of finance function improvement. Unsurprisingly, CFOs want finance to push for greater cost-efficiency. That campaign will never end, especially as finance moves stridently toward robotics and various process innovations in the realm of transaction processing.

Whether It's Diet or Data, Change is Change

Michael Sims's picture

I come from an Italian family. My mom, the undisputed matriarch of the family, was born in northern Italy and takes great pride in sharing her cultural heritage with my family, often in the form of delicious Italian food. Growing up, this made dinnertime a highlight of the day, as it was a golden opportunity to gorge on perfectly al dente pasta of every shape and size. All of this came to a screeching halt the day I decided to start a low-carbohydrate diet. 

2 Biggest Challenges to Optimizing the Customer Onboarding Process

Holly Lyke-Ho-Gland's picture

APQC recently chatted with Darren Rehrer and David Kazel of Centric Consulting about the challenges and benefits of optimizing customer onboarding in a digital age.

Darren and David will be leading a breakout session at APQC’s 2016 Process Improvement Conference Oct. 3-7: Optimizing the Customer Onboarding Process in a Digital Age.

How Smart Organizations Overcome Process Improvement Roadblocks

Holly Lyke-Ho-Gland's picture

APQC recently talked to Shelley Sweet, president of i4 Process, about why overcoming roadblocks to implement process improvement initiatives proves to be so difficult.  She provides a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements, and builds leaders and employees who sustain operational excellence.

What’s Your Process Management Persona?

Jess Scheer's picture

Here’s a universal truth: When processes are left to develop organically, they tend to grow up in isolated silos. Invariably, some silos have more mature process-minded approaches than others, making it difficult to integrate and standardize horizontally.

Even when there’s a recognized need for greater cross-silo consistency, there’s almost always the same pushback: “We’re too unique to standardize,” “We’re too innovative to standardize,” or “This is the way we’ve always done it.”

Why Finance Has No Incentives for Process Improvements and How To Change It

Holly Lyke-Ho-Gland's picture

APQC recently chatted with Gabriel Zubizarreta on the challenges of process improvement in finance departments and why leveraging change is about culture.
Gabe will be leading the breakout session, Leveraging Change for Process Improvement, at APQC’s 2016 Process improvement Conference Oct. 3-7

Finance Transformation in 2016: Raising the Bar on Business Analysis

Mary Driscoll's picture

According to new research conducted by APQC, finance leaders are keenly aware of the need to improve the finance function. What’s so new about that? A lot, actually.

Virtual Reality Needs to Go Social to Benefit KM

Carla O'Dell's picture

Driving a Rover on Mars? Touring Valen's Reef in the Bird’s Head Seascape international preserve? Reliving Hurricane Sandy as the waters rose? I had a chance to experience all three of these in virtual reality (VR) at the 2016 Aspen Ideas Festival. 

Putting Consistency into Your Processes: Process Definitions are Here!

John Tesmer's picture

After all these years it’s finally here!

You may have heard that APQC is adding definitions to the process framework. If you haven’t, go take a quick peek at the blog post where I announced their development. I put lots of information in there about why we did it and the history of definitions in the Process Classification Framework® (PCF).