If You Want Process Improvement to Work, Explain the Why

Holly Lyke-Ho-Gland's picture

I recently talked to Adi Yahas of Amdocs about its agile project management journey. Particularly around the techniques, tools, and best practices that Amdocs used to overcome the complicated challenges involved with adopting Agile across a large organization.

5 Ways Smart Companies Improve Customer Experience Through Better Process

Holly Lyke-Ho-Gland's picture

During the 2016 APQC Process Conference Matts Rehnstrom of Clean Stream talked about the five keys to making sure your processes make the customer experience better.

Go here for more information about APQC’s 2017 Process & Performance Management Conference.

 

What’s the Secret to Process Management People Actually Use? Make it Easy!

Holly Lyke-Ho-Gland's picture

I recently talked to Karen Appleby of Salo and Beata Christie of CF Industries about how to use process to support growth initiatives. Particularly around their experiences with an acquisition that had resulted in significant changes for CF Industries and the implementation of a new ERP and legal structure affected nearly every company process.

3 Ways Better Knowledge Management Will Mean Better Projects

Lauren Trees's picture

APQC’s CEO Carla O’Dell is fond of pointing out that knowledge management succeeds when it is applied to the right challenges and opportunities. “Nothing accelerates KM like a knowledge problem,” she says. In many organizations, project management is a vital area where KM can be leveraged to make the business run more smoothly, prevent repetition of the same mistakes, and boost key measures related to project costs, quality, and cycle time.

For Change Management To Work The Reason Must Be Compelling

Rachele Collins's picture

Earlier this month I spent a week at the Gulf Coast Symposium on HR Issues, held May 10-12, 2017 at NRG Center in my home town of Houston, Texas. The session bills itself as “the largest regional conference for HR Professionals on the Gulf Coast, with more than 2,100 practitioners, presenters and providers” and more than 180 concurrent sessions on topics such as Business Management & Strategy, Employee & Labor Relations, International HR, Leadership & Professional Development, Talent Management, and Total Rewards.

CFOs Now Waking Up to Cyber Crime in AP

Mary Driscoll's picture

A new report on corporate payments fraud carries some stunning facts. The Association for Financial Professionals has released its 2017 AFP Payments Fraud and Control Survey. Seventy four percent of finance professionals reported that their organizations experienced “attempted or actual payments fraud” last year.

Why Process Improvements Evaporate: Take 3 Steps Forward Without 2 Steps Back

Holly Lyke-Ho-Gland's picture

During APQC’s 2016 Process Conference Shelley Sweet of i4Process explored common roadblocks and provides a proven model for successfully implementing process improvement initiatives throughout the entire organization.

Go here for more information about APQC’s 2017 Process & Performance Management Conference

 

Why Connected Devices Are Going to Power Supply Chain’s Future

Joe Tillman's picture

Within this decade, no organizational function will experience greater transformation from the Internet-of-Things than supply chain management.

The digital transformation is allowing all parts of the business to collect data that will drive decisions and operations. But the supply chain is the clear point of entry for businesses to start connecting devices that will generate tremendous volumes of data and transform operations.

Augmented Reality Benefits on an HR Budget

Elissa Tucker's picture
Augmented reality—AR for short—has the potential to completely redefine what it means to be a skilled worker.