How Knowledge Managers Can Lead Virtual Teams to Success

Mercy Harper's picture

Virtual teaming promises amazing opportunities, but it can also create big problems. When employees don’t meet face-to-face, they sometimes hesitate to trust one another and collaborate. Flexible virtual teams, where team members come and go during different project phases, can struggle to locate important documentation and expertise when and where they need it.

Assess BPM Past To Create Better Process Management Future

Holly Lyke-Ho-Gland's picture

Many of you may have heard me say, "you have to know where you have been, to know where you are going." Not only does this give you the foundation to know what you need to plan for, but frankly, it's also always good policy to acknowledge the past before moving on.

So that's what I wanted to share with you all today. As we prepare for a new year filled with exciting research, I wanted to take some time to share-in my opinion-our best research from 2018. 

Tips for Talking About Performance

Elissa Tucker's picture

When you sit down for your annual performance discussion, will the conversation focus on reviewing 2018 or planning for a better 2019?

Blockchain Security: Insights from XChain2

Marisa Brown's picture

Blockchain for business: It is no longer just a concept; organizations are actively creating solutions. There is currently a great deal of experimentation and investment in this emerging technology. Even hosting and cloud vendors (e.g., Amazon Web Services) are now moving to offer blockchain.

Romaine Lettuce Recall: A Case for Blockchain?

Marisa Brown's picture

With recent food safety crises such as the pre-Thanksgiving U.S. recall on romaine lettuce due to an E. coli outbreak, I have heard people calling for increased traceability of food and a greater ability to track products back to their origins. Thankfully, a few days ago the Centers for Disease Control and Prevention (CDC) narrowed the lettuce warning to romaine grown in certain California regions only.

Smart Contracts: Has Blockchain's Killer App Finally Become a Reality?

Marisa Brown's picture

“As the [blockchain] technology pushes the globe towards new economic models, we will only demand more from smart contracts,” Forbes, July 2018.

Why try to improve what you can eliminate in finance?

Rachele Collins's picture

APQC is engaged in current and ongoing research on planning, budgeting, and forecasting through our Open Standards Benchmarking Survey on Planning and Management Accounting.

Why and How to Measure Your Knowledge Management Program’s Performance

Lauren Trees's picture

Measurement has always been a divisive topic in KM. Some knowledge managers insist that anecdotal evidence is more powerful than data and that the energy involved in calculating KM’s business impact would be better spent improving the organization’s KM offerings. This attitude is understandable. It takes a lot of energy to prove KM’s worth, the exercise does not in itself generate any value for the organization, and executives who are skeptical of KM may rationalize away even the most carefully constructed metrics.

How to Build Trust and Engagement with Virtual Teams

Mercy Harper's picture

Virtual teams have become the new normal. But with so many organizations currently engaged in digital transformations, the virtual teams of tomorrow are going to be different from those of today. The transition to a more digital workplace will bring new tools, new priorities, and new ways of working that are certain to impact how organizations approach virtual teaming. To learn more about what to expect, I spoke with APQC’s Lauren Trees, principal research lead for knowledge management, and Cindy Hubert, executive director of client solutions.

4 Reasons Not to Fear Robotic Process Automation

Lochlyn Morgan's picture

Robotic process automation (RPA) has quickly become inevitable. In March of 2018, APQC interviewed Tilak Banerjee, a director at Dell-EMC, on RPA: “When we started in 2015, RPA was more or less a new concept in the shared services industry,” said Banerjee.