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How Your KM Measurement Strategy Is Putting You At Risk

Stop Measuring KM the Wrong Way

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Smart leaders know that knowledge management has a positive influence on workforce morale and performance. When employees have easy access to documents, expertise, and one another they waste less time looking for information, collaborate more efficiently to solve problems, and are better able…

Understanding What Benchmarks Do What

What are the Four Types of Benchmarking?

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Benchmarking is the competitive edge that allows organizations to adapt, grow, and thrive through change. Benchmarking is the process of measuring key business metrics and practices and comparing them—within business areas or against a competitor, industry peers, or other companies around the…

Trabsforming Traditional Employee Survey

Why Your Employees Aren't Engaged

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You’ve seen the statistics. 30% of employees in the United States, and 16% of employees globally, are engaged at work. Clearly, corporate employee engagement programs are not working. But why? And, more importantly, how can they be improved? Why do so many employee engagement programs…

Bridging Experiences Through Process

Bridging Experiences Through Process

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As we discussed in the last two blogs on digital technologies and people, speakers throughout APQC’s annual Process and Performance Management conference focused around themes of digital transformation, human engagement, and a process foundation—to deliver organizational value. In this blog…