3 Surprising Knowledge Management Workspace Trends

Lauren Trees's picture

It feels like I can’t open a browser these days without encountering a sweeping statement about the future of work. A lot of the headlines are intentionally over the top, from robots coming to take your job to Millennials not wanting to work. But beyond the clickbait, people’s relationship to work is changing.

How Process Management is Like Teenage Boys?

Holly Lyke-Ho-Gland's picture

As many of you know by now, I’m the proud parent of a high school student, with all the joys and frustrations that entails. I was recently struck with how much being a parent is like managing a business. Think about it. There are:

  • performance measures to monitor—grades and standardized tests,

  • workflows to manage—time management and study habits, and

  • employees to engage—celebrating successes, keeping morale high, and working with my son to embrace changes to study habits and prioritizing assignments over video games.

The Procrastination Situation

Lauren Trees's picture

Today, September 6, is Fight Procrastination Day. About a week ago, I decided this would be a great topic for a blog post. But then Labor Day weekend came and went, and this morning found me sitting at my desk, typing furiously, finally putting down all the thoughts that have been bubbling in my brain while I enjoyed some downtime these last few days.

Instagram: The World’s Most Popular Benchmarking Tool

Michael Sims's picture

I have some breaking news for you. In case you were not aware, the photo sharing app Instagram is really, really popular. In fact, as of this summer, half a billion people worldwide use Instagram. As a lifelong, committed contrarian, I proudly confess (is that an oxymoron?) that I am not one of those people. However, I can certainly understand the app’s allure.

Building Decisions into Process Models

Holly Lyke-Ho-Gland's picture

I was recently able to speak with Will Thomas, vice president enterprise sales Americas at Signavio, about decision modeling, its impact on process modeling, and some advice for getting started on integrating the two.

How to Slay Your Supply Chain Monster

Andrea Stroud's picture

Is your organization strategizing the best way to slay your supply chain monster? Your monster may be figuring out your processes, or it could be benchmarking your processes (these are the two I hear most often from organizations).

Finance Needs New Skills to Stay Relevant

Mary Driscoll's picture

Three quarters of finance executives who responded to a recent APQC survey are engaged in some form of finance function improvement. Unsurprisingly, CFOs want finance to push for greater cost-efficiency. That campaign will never end, especially as finance moves stridently toward robotics and various process innovations in the realm of transaction processing.

Whether It's Diet or Data, Change is Change

Michael Sims's picture

I come from an Italian family. My mom, the undisputed matriarch of the family, was born in Italy and takes great pride in sharing her cultural heritage with my family, often in the form of delicious Italian food. Growing up, this made dinnertime a highlight of the day, as it was a golden opportunity to gorge on perfectly al dente pasta of every shape and size. All of this came to a screeching halt the day I decided to start a low-carbohydrate diet. 

2 Biggest Challenges to Optimizing the Customer Onboarding Process

Holly Lyke-Ho-Gland's picture

APQC recently chatted with Darren Rehrer and David Kazel of Centric Consulting about the challenges and benefits of optimizing customer onboarding in a digital age.

Darren and David will be leading a breakout session at APQC’s 2016 Process Improvement Conference Oct. 3-7: Optimizing the Customer Onboarding Process in a Digital Age.

How Smart Organizations Overcome Process Improvement Roadblocks

Holly Lyke-Ho-Gland's picture

APQC recently talked to Shelley Sweet, president of i4 Process, about why overcoming roadblocks to implement process improvement initiatives proves to be so difficult.  She provides a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements, and builds leaders and employees who sustain operational excellence.