10 Tips to Explain What KM Is and Why Employees Should Do It

Lauren Trees's picture

Last month I interviewed the director of one of the longest-standing, most successful KM programs in the world. When I asked her what was new in her program, she mentioned adding a dedicated communications and marketing professional to her team. Despite her depth of experience, she was impressed by the difference this person had made in terms of crafting persuasive arguments and incorporating video and other visuals to get the message across. “We look so much better,” she said. “All the materials we put out look so professional, and we get positive feedback on everything we produce.”

Turn and Face the Change: Best Practices for Improving Your Change Management

Holly Lyke-Ho-Gland's picture

Inevitably when I work on change management research, David Bowie’s “Changes” runs through my head.

“Still don't know what I was waitin' for
And my time was runnin' wild
A million dead end streets and
Every time I thought I'd got it made
It seemed the taste was not so sweet”

But what do song lyrics from 1971 have to do with business today?

4 Building Blocks for Talent Acquisition Transformation

Melissa Thompson's picture

Following is a guest post from Melissa Thompson, VP Talent Acquisition at McGraw-Hill. Thompson’s work at McGraw-Hill illustrates how to set the foundation for a successful transformation by focusing not just on technology, but also on people and processes. Learn more during APQC’s May 16, 2019 HCM webinar in which Thompson presents: How McGraw-Hill Is Transforming Talent Acquisition. Register today.

Why Process Frameworks are like Genies in a Bottle

Lochlyn Morgan's picture

Process frameworks allow organizations to group their business processes into systematized categories and a common language so that they can benchmark and ultimately improve the work that is performed. This sounds kind of magical, eh? Who would say no to improving the quality, speed, and cost-effectiveness of work? But, getting your wishes from a process framework is easier said than done. Process frameworks can work like magic, but you’ll have to get the genie out of the bottle first.

KM in the Cloud: The Good, the Bad, and the Ugly

Lauren Trees's picture

KM is constantly evolving. One of the people I turn to for insight on where the puck is heading is APQC Chairman of the Board Carla O’Dell, who has been predicting the Next Big Thing in KM since the 1990s. A few weeks ago I asked Carla about this year’s important developments and what she expects to learn at APQC’s upcoming 2019 KM Conference.

Supplier Relationships are Complicated: Just ask Tesla and Panasonic

Marisa Brown's picture
Supplier relationship management (SRM) isn’t always the topic of major news headlines. But this month it is. Panasonic and Tesla have gone public with their concerns about each other in the Nikkei (Japanese financial publication similar to the Wall Street Journal) and on Twitter.

Stop Hoping For a Process Management Silver Bullet, Identify Where You Want To Go

Jonathan Kraft's picture

Big or small, products or services, profit or non-profit; many of the organizations we work with think improved process management (intentionally using that term generically) can help, but they don’t know where to start. 

6 Ways Top-Performing Finance Shared Services Organizations Thrive

Rachele Collins's picture

APQC partnered with management consulting firm ScottMadden (and ScottMadden subject matter experts Brad DeMent and Trey Robinson) on our latest cycle of the finance shared services centers (SSCs) benchmarking study evaluating key performance indicators and practices (delivery model, scope of services, staffing, performance, and technologies leveraged) of finance SSCs. The survey population was robust and diverse, with 468 organizations participating from across industries, geographies, and organization sizes.

The Netflix of Knowledge Management

Mercy Harper's picture

Imagine kicking back with some popcorn to watch Netflix and having to scroll through almost 15,000 available titles. Even with a good search engine and well-organized categories, sub-categories, and sub-sub-categories, you’d be likely to face decision paralysis—and finish your popcorn before you’ve picked a flick. Thankfully, Netflix knows what you like. Its smart recommendation system suggests movies and shows based on what you’ve already watched.

How Do Your Digital Transformations Measure Up?

Holly Lyke-Ho-Gland's picture

Last month we discussed digital transformation and where so many organizations go wrong. Mainly the misunderstanding of what it means to be “transformational” and the need to connect your digital efforts to an overarching strategy.