How To Overcome and Sustain a Process Framework

Holly Lyke-Ho-Gland's picture

I recently spoke with Evelyn Brisibe, senior performance excellence advisor at AltaLink to discuss change management and its ability to help organizations introduce, implement, and sustain a process management framework and mindset.

How do you define a process management mindset?

Top 10 Ways to Onboard New Hires

Elissa Tucker's picture

What do you recall about your first day on the job? 

Our first days in a new job are some of our most memorable work experiences. And too often they do not make for positive memories. The typical onboarding process can leave new hires overwhelmed. New hires are inundated with forms, information, and new faces. Yet, at the same time, they may find themselves bored, without a computer, or even a lunch mate.  

KM Fills a Gap in AI Projects

Carla O'Dell's picture

I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI pilots were creating alliances across the organization to do it.  APQC metrics research offers further support that close alliances are key to successful and sustainable KM programs. 

Future Proofing Your KM Program

Carla O'Dell's picture

There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary.  Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really augment the KM team.

The Most Effective Messages to Motivate KM Participation

Lauren Trees's picture

Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces people to change their habits and incorporate KM into their daily activities—to join a community, answer questions in an online forum, post and edit content, or search for lessons learned? 

Scaling Agile Ain’t Easy, But It’s Necessary For Better Project Management

Mercy Harper's picture

Chances are, you’re already familiar with the basic concept of Agile project management: a small team works in time-boxed sprints, frequently demoing features and integrating customer feedback, to iteratively deliver a customer-centric end result. Since its origins in software development nearly two decades ago, Agile has been embraced by companies big and small in a wide range of industries and applications. To its adherents, Agile is much more than a methodology: it’s a guiding set of principles and values.

Three Keys to Successful Finance Process Management at Cargill

Rachele Collins's picture

Business process management is a proven operating model to help organizations reduce variability, increase standardization, and improve process performance. APQC recently interviewed the Global Credit-to-Cash Process Owner at Minnesota-based Cargill Inc., a multinational food, agriculture, nutrition, and risk management company. Prompted by a major reorganization, the finance function at Cargill centralized its operations to leverage a process focus and redesigned its service model in terms of people, processes, data, and technology.

5 Common Hiring Mistakes and Tips for How to Avoid Them

Elissa Tucker's picture

With talent demand high and supply low, your organization can’t afford to make hiring mistakes. A quick Google search pulls up a bounty of articles on hiring mistakes and how to avoid them. In this blog, I am sharing five common hiring mistakes and tips for avoiding them—all based on APQC benchmarking and best practices research that you can trust.

Digitalization is a Team Sport

Mercy Harper's picture

Organizations are funneling vast amounts of time and money into digitalization. And while there’s a lot of advice about which tech to buy and business areas to invest in, the people side of digitalization is also important. Without a people-focused strategy, digitalization can amplify organizational silos and breed discontent in the workforce. I talked with Dr. Carla O’Dell to learn how organizations can take a smarter approach to digitalization.

Stop Accepting Budget Rework--It Is Time to Fix a Broken Process

Steve Player's picture

APQC published its recent Metric of the Month examining the number of budget versions before final approval. It discusses ways organizations organize their budgeting practices to minimize the number of versions needed to get one that is finally ready to send forward for Board approval. When evaluating the key metrics for finance organizations, tracking the number of budget versions has always perplexed me.