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Trabsforming Traditional Employee Survey

Why Your Employees Aren't Engaged

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You’ve seen the statistics. 30% of employees in the United States, and 16% of employees globally, are engaged at work. Clearly, corporate employee engagement programs are not working. But why? And, more importantly, how can they be improved? Why do so many employee engagement programs…

Bridging Experiences Through Process

Bridging Experiences Through Process

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As we discussed in the last two blogs on digital technologies and people, speakers throughout APQC’s annual Process and Performance Management conference focused around themes of digital transformation, human engagement, and a process foundation—to deliver organizational value. In this blog…

The Secrets of RPA Success in Shared Services

Secrets to RPA Success in Shared Services

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Robotic process automation (RPA) has the potential to elevate the performance and contribution of shared services organizations. Yet, fully realizing the benefits of RPA in shared services requires a thoughtful and measured approach. In an email interview, Anshu Gupta, head of global people…