How to Be Successfully Aggressive with Digitalization in Process Management

Lisa Higgins's picture

 APQC recently conducted research within our members to better understand their burning platforms and the plans they’re executing to address them. Turns out APQC members have never been more focused on the enterprise view, driven by the focus on improving “the End to End Customer Experience.” APQC members shared that their plans to eliminate functional silos are more intense than ever before, and the digital/technological disruption increasingly permeating their organizations is creating a demand for process changes unlike anything they have seen in years.

Tools and Culture: Stumbling Blocks for Effective Data and Analytics

Holly Lyke-Ho-Gland's picture

I recently spoke with Kevin De Pree, vice-president of Rand Group, to discuss the common organizational challenges related to data and analytics and gaps in common analytics to support organizations’ data and analytics needs.   

Why do organizations continue to struggle with foundational elements of culture and effective application for data and analytics?

Why Process Models and Value Chains Are Critical to Success

Holly Lyke-Ho-Gland's picture

APQC asked process management experts about the importance of value chain in process improvements, and tactics to create sustainable improvements. These experts will be speaking at APQC’s Process & Performance Management Conference October 1-5.

What Are the Best Knowledge Management Reporting Relationships?

Lauren Trees's picture

Where should knowledge management sit on the org chart? I’ve been asked this question countless times, usually by KM leaders hoping to get their programs in front of the right influencers. My traditional answer is a little wishy-washy and boils down to: KM programs can—and do—report almost anywhere, and the best option depends on context.

Lessons Learned from Automating Sales Order Management

Marisa Brown's picture

I recently spoke with several individuals from Esker Inc. to get advice and lessons learned from their experience with automating the sales order process.

If an organization is considering implementing sales order automation, what things do they need to ensure it will be successful?

How Ericsson Achieves HR Efficiency on a Global Scale

Elissa Tucker's picture

Swedish telecommunications company Ericsson AB has been on a journey to deliver HR services, to its nearly 100,000 employees worldwide, with increasing levels of efficiency and quality. Recently, I interviewed Ericsson’s Carlos Ballester via email to learn about Ericsson’s transition from a regional to a global HR services delivery model. Ballester, who is head of Ericsson’s global center of excellence for time, payroll, and benefits and head of its HR shared services center in Madrid, also described the benefits and challenges that have come with this change.

Why Process Professionals Need to Know About Analytics and Machine Learning

Carla O'Dell's picture

If you are into process improvement, now is the time to jump onto your organization’s analytics and digital transformation efforts. A recent APQC study found 53 percent of organizations plan on investing in advanced analytics and automation over the next 12 months. For the remaining 47 percent, it is likely not a question of “if” but “when.”

What do improvement professionals need to know to join in this wave of digital transformation?

6 Use Cases for Blockchain-as-a-Service

Marisa Brown's picture

I recently interviewed Andrew Bruce to learn how blockchain can cut costs, reduce complexity, and improve controls in oil and gas supply chains and across industries. Andrew Bruce is the CEO of Data Gumbo, a blockchain-as-a-service (BaaS) provider offering smart contract capabilities to oil and gas companies. Bruce discussed how and why companies use BaaS, the financial and resource investment required, and how supply chain leaders can move forward with BaaS implementation.

What is blockchain-as-a-service?

When Should You Write-off Rather Than Continue Trying to Collect

Steve Player's picture

CFO Magazine's July 2018 Metric of the Month: Uncollectible Balances, by APQC’s CFO Perry D. Wiggins discusses various collection practices associated with Top Performers under the metric of “Total Uncollectible Balances as a Percent of Revenue,” which is part of APQC’s Customer Credit and Invoicing Open Standards Benchmarking survey.

What Potential Leaders Need to Succeed

Jamie Capehart's picture

So we have now discussed how we know the organization and the individual, we have given them what they need to succeed and now we are going to put it in gear!