Simple Ways Liberty Mutual Made Knowledge Management Delivery Easier

Lauren Trees's picture

I talked to Danielle Spudich, knowledge management analyst at Liberty Mutual, about her organization’s efforts to deliver information to employees at the right time and in a format to enable them to learn quickly.

Danielle Spudich will be a breakout session speaker at APQC’s 2017 Knowledge Management Conference April 27-28. You can learn more about APQC’s 2017 KM Conference here.

Why did Liberty Mutual start to look at how people were consuming information and learning?

Ask Us Answered: How Do I Measure Financial Benefits of Benchmarking?

Christine Kelley's picture

What’s on the minds of other process and knowledge practioners? Ask Us Answered is an APQC blog series that shares a sample of the questions members submit to APQC’s Ask Us service along with the resources and expertise provided.  If you’re an APQC member and have a question you’d like us to answer please Ask Us!

You can also follow us on Twitter @APQC  

Question from a lead project manager at an aerospace company:

Why Knowledge Management at Decentralized Companies Demands Unique Solutions

Lauren Trees's picture

I talked to Diego Fernandes, knowledge management senior analyst at Odebrecht, about engaging people in knowledge sharing at a decentralized company.

Finance Needs More Know-How

Mary Driscoll's picture

APQC recently conducted a survey of financial management professionals’ improvement goals and priorities. The results reveal vexing challenges in financial process standardization, labor cost reduction, and better decision support. These issues intersect—and not in a good way for many finance teams. In short, unless you have process standardization and strict process governance, you’ll never find labor-cost reduction opportunities.

The Secrets to a Great Proposal – Follow Through

Jonathan Kraft's picture

We have all seen this scene in a movie, or maybe experienced it in real life. 

Why Better Process Means Better Foundation and Less Risk

Holly Lyke-Ho-Gland's picture

Today is “Everything You Do Is Right Day,” which reminds me of the role process plays in smoothing the way organizations run and how they can have more “up” than “down” days.  We’ve previously discussed why process is great (from creating clarity to alignment). However, organizations often overlook process’s greatest benefit of all—supporting organizations’ ability to change.

How Johari Window Technique Can Improve KM Communication

Lauren Trees's picture

I interviewed Mustafa Abusalah, senior knowledge manager at Consolidated Contractors Company, about how constant change in a KM program can be a good thing—if done right.

Stop Being Afraid of Knowledge Management Forecasting and Measuring

Lauren Trees's picture

I interviewed Phillip Jones, manager of the change management practice at Access Sciences Corporation, about forecasting the benefits and measuring the results of knowledge management.