Building The Business Case for Financial Shared Services

Rachele Collins's picture

There are many benefits that organizations can realize by leveraging a shared services delivery model for finance transaction processing, such as increased efficiencies, reduced costs, and increased productivity. For example, consider the following efficiency and cost metrics for the overall finance function from APQC’s last finance shared services data collection conducted in conjunction with management consultancy ScottMadden:

4 Key Measures and Tips to Improve your Supply Chain Planning

Marisa Brown's picture

Knowing where you stand is the first step to finding ways to improve your organization’s supply chain planning processes. And once you understand your baseline, benchmarking enables you to identify gaps, find successful practices that drive higher performance, and then establish realistic goals.

For a balanced look at your supply chain planning efforts, APQC recommends four key performance indicators (KPIs).

Cost Effectiveness

Knowledge Management Experts on KM’s Role in Digital Transformation

Lauren Trees's picture

APQC asked KM experts about emerging trends in KM, digital transformation, and the importance of soft skills. These experts will be speaking at APQC’s 23rd Annual Knowledge Management Conference April 16-20.

Roundtable participants include:

Empowering People for the Digital Age

Carla O'Dell's picture

Technology of the future will change our experience, but self-awareness is a change in consciousness. Change really comes down to whether or not people feel safe to explore new things, feel supported as they are learning, and feel confident in themselves and their ability to navigate this digital explosion.

Using End-to-End Processes to Improve Customer Service is a ‘No Brainer’

Holly Lyke-Ho-Gland's picture

February 27 was “No Brainer Day.” Time to take a deep breath, stop second-guessing your decisions, and quit overanalyzing things. Sometimes, the obvious answer really is the best answer.

Educators, Tear Down Those Walls

Mardi Krenek's picture

Balancing budgets and educating kids – it’s all part of the frantic pace of a typical school year. There’s always room for improvement in school district operations, but finding the time, money and people to create positive change often requires a force of will. As the old saying goes, if you want to keep achieving the same results, keep doing the same things.

How to Leverage Finance Metrics in Your Organization

Steve Player's picture

Recently we worked with the leader of a large accounts payables group who had been asked by his CFO to comment on how their shared services accounts payable group matched up to benchmarks. In helping him answer that question we identified some very important principles to keep in mind when using quantitative benchmarks.

How to Get Your KM Strategy Right from the Start

Lauren Trees's picture

APQC asked a roundtable of knowledge management professionals about the biggest mistakes people make in KM strategy, how to identify problems that KM can solve, and the common traits of successful KM programs. All of our roundtable participants will be presenters at APQC’s 2018 KM Conference April 16-20 in Houston.

The roundtable included the following participants:

Changing Times for HR Shared Services

etucker's picture

The focus of HR shared services is changing. Fewer organizations are wrestling with how to implement HR shared services. More are challenged with improving HR shared services performance.