How Ericsson Achieves HR Efficiency on a Global Scale

Elissa Tucker's picture

Swedish telecommunications company Ericsson AB has been on a journey to deliver HR services, to its nearly 100,000 employees worldwide, with increasing levels of efficiency and quality. Recently, I interviewed Ericsson’s Carlos Ballester via email to learn about Ericsson’s transition from a regional to a global HR services delivery model. Ballester, who is head of Ericsson’s global center of excellence for time, payroll, and benefits and head of its HR shared services center in Madrid, also described the benefits and challenges that have come with this change.

Why Process Professionals Need to Know About Analytics and Machine Learning

Carla O'Dell's picture

If you are into process improvement, now is the time to jump onto your organization’s analytics and digital transformation efforts. A recent APQC study found 53 percent of organizations plan on investing in advanced analytics and automation over the next 12 months. For the remaining 47 percent, it is likely not a question of “if” but “when.”

What do improvement professionals need to know to join in this wave of digital transformation?

6 Use Cases for Blockchain-as-a-Service

Marisa Brown's picture

I recently interviewed Andrew Bruce to learn how blockchain can cut costs, reduce complexity, and improve controls in oil and gas supply chains and across industries. Andrew Bruce is the CEO of Data Gumbo, a blockchain-as-a-service (BaaS) provider offering smart contract capabilities to oil and gas companies. Bruce discussed how and why companies use BaaS, the financial and resource investment required, and how supply chain leaders can move forward with BaaS implementation.

What is blockchain-as-a-service?

When Should You Write-off Rather Than Continue Trying to Collect

Steve Player's picture

CFO Magazine's July 2018 Metric of the Month: Uncollectible Balances, by APQC’s CFO Perry D. Wiggins discusses various collection practices associated with Top Performers under the metric of “Total Uncollectible Balances as a Percent of Revenue,” which is part of APQC’s Customer Credit and Invoicing Open Standards Benchmarking survey.

What Potential Leaders Need to Succeed

Jamie Capehart's picture

So we have now discussed how we know the organization and the individual, we have given them what they need to succeed and now we are going to put it in gear!

How to Develop Critical New Finance Competencies

Rachele Collins's picture

More and more, APQC is hearing talk of “the rise of the analytics competency” and the importance of finance professionals to develop knowledge, skills, and competencies not only in their operational finance areas (accounting, planning, auditing, internal controls, etc.), but also in analytics and data science.

How Better Business Strategy Starts With Business Integration

Holly Lyke-Ho-Gland's picture

APQC asked process management experts about business integration, silo busting, and identifying and minimizing risk. These experts will be speaking at APQC’s 2018 Process & Performance Management Conference October 1-5.

The roundtable participants include:

  1. Bobbi O’Connell, Rockwell Collins - Bobbi has been at Rockwell Collins for 9 years in roles related to Lean, continuous improvement, and process management and holds a Masters in Business Administration.

Engagement Must Be More Than a “Flavor of the Week”

Elissa Tucker's picture

The percentage of U.S. workers quitting has soared to a high not seen since 2001, reported The Economist just last week. With low unemployment and a surplus of job openings, employers need to strike a balance: They must find ways to get the most from their existing workers, while also providing a positive work experience that employees will be reluctant to leave. In short, employers need proven practices for engaging employees.

4-Step Guide to Knowledge Mapping

Mercy Harper's picture

Knowledge mapping is one of the most powerful knowledge management (KM) approaches. A knowledge map is a visual representation of the organization’s intellectual capital. With it, stakeholders can pinpoint where critical knowledge is, how it flows, and any barriers or gaps. This helps companies focus resources on the most dangerous knowledge risks and the most fruitful knowledge opportunities.

Need for Speed? Agile and Flexible Project Management

Holly Lyke-Ho-Gland's picture

As noted earlier this year, a key theme for process and performance management professionals is the need to re-evaluate our old and adopt new capabilities to stay relevant in today’s business environment. Previously we had discussed the growing need to elevate customer focus and key methodologies (e.g., customer journey maps and design thinking) teams can use to achieve customer centricity.