Free Resources for Better Business Performance
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2026 Process & Performance Management Playbook
Understand where process and performance management efforts are succeeding—and where organizations continue to struggle. This playbook reveals key trends, benchmarks, and practical insights to help you focus your strategy where it will have the greatest impact.
Getting Started With The APQC Process Classification Framework(PCF)®
Learn how to use APQC's PCF® to build a strong foundation for process improvement. This introductory guide explains what the PCF is, why organizations use it, and how it supports benchmarking, process management, and business transformation.
Benchmarking Starter Toolkit
Learn the fundamentals of successful benchmarking with APQC's Benchmarking Starter Toolkit. This guide provides the tools, frameworks, and best practices you need to compare performance, identify improvement opportunities, and drive meaningful results.
How Benchmarking Improves Decision Making
Learn how benchmark data can help teams move beyond assumptions and make more informed choices about performance, processes, and strategy.
2026 Knowledge Management Playbook
Gain a clear view of the current state of knowledge management. This playbook explores where organizations are investing, where they're facing challenges, and how to focus your KM strategy for greater impact.
Why Top Consultants Choose APQC Data
Discover why consultants trust APQC's benchmarking data to deliver stronger client outcomes. Learn how credible data, research, and practical tools can help you identify opportunities, strengthen recommendations, and accelerate transformation projects.
How Data Driven Benchmarking Elevates Consulting
Learn how leading consulting teams use benchmarking to turn insights into measurable business impact. This guide shows how trusted performance data can strengthen recommendations, build client confidence, and accelerate decision-making.
Before They Retire: A Guide to Capturing Critical Knowledge
Prepare your organization for workforce transitions by preserving critical knowledge before employees retire. This practical guide explores proven strategies for capturing expertise, reducing knowledge loss, and ensuring business continuity.
2026 Supply Chain Management Playbook
Gain a clear view of the trends shaping supply chain management in 2026. This playbook helps you benchmark your strategy, address emerging challenges, and prioritize the initiatives that will strengthen resilience and improve performance.
2026 Financial Management Playbook
Gain a clear view of the trends shaping financial management in 2026. This playbook helps you benchmark your strategy, navigate emerging challenges, and prioritize the initiatives that will drive stronger business performance.
Take an Assessment
Business Process Management Maturity Assessment
This Business Process Management Maturity Assessment gives you a quick look at how advanced your organization is in its business process management efforts. The assessment questions are developed to give you a snapshot of where you are in alignment with APQC’s Seven Tenets of Process ManagementTM.
Mini KM Capability Assessment
The Mini KM Capability Assessment gives you a quick look at how advanced your organization is in understanding and implementing knowledge management, this 15-question assessment will help you determine the current state of knowledge management at your organization.
Latest On-Demand Webinars
Aligning Strategy, Process, Knowledge and Technology for Smarter Operations
This webinar examined practical approaches for aligning business priorities with process management, knowledge management, and enterprise technology initiatives. Panelists shared real-world examples, lessons learned, and emerging best practices for improving operational agility, strengthening collaboration between business and IT, and enabling more effective execution across complex organizations.
AI in Action: Transforming Process Analysis and Improvement
n this webinar, real-world applications of AI in business process analysis and improvement within a pharmaceutical environment are explored. Topics include process and task mining, process mapping, and document generation, and benefits and challenges associated with these use cases.
Activate What You Learn: Closing the Gap Between Learning and Doing
In this webinar, APQC’s Lynda Braksiek and Elissa Tucker explore how organizations are connecting learning and knowledge practices to not only accelerate upskilling, but also improve the application of learning where it matters most—at the point of need.
Establishing a Data-Driven Process Leadership Baseline
This webinar explored how organizations can establish a strong, data‑driven leadership baseline for process owners to improve decision‑making, prioritization, and enterprise impact. Participants learned how to templatize critical data points, creating consistent, value‑focused narratives that resonate with executive leadership and support funding and resource decisions.
What’s Really Driving (and Draining) Organizational Productivity
In this webinar, APQC’s Lynda Braksiek and Madison Lundquist share insights from APQC’s global survey on organizational productivity, examining how productivity is defined, measured, and supported across organizations. The research highlights common productivity drains, gaps in measurement and support, and the role that knowledge management, process management, and AI play in improving day-to-day work.
Membership matters
APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement.
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