Knowledge Management

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APQC is the leading source for innovative thinking and the latest research in knowledge management (KM). Whether you’re developing a KM strategy or want best practices from organizations with longstanding KM programs, APQC gives you access to an array of trusted resources and tools. Our Annual KM Conference (now in its 25th year) draws KM practitioners and decision makers from around the world, and remains the premier industry conference.  

What Makes APQC Your Essential Resource for Knowledge Management?

Find out how your organization’s KM program measures up

With APQC’s Knowledge Management Capability Assessment Tool, you can measure and evaluate your organization’s knowledge management competencies across four categories: strategy, people, process, and content and information technology.

Use our KM assessment tool to gauge every aspect of your KM program, from strategy and business case development to specific processes and technologies, and see how you stack up against your competition.

APQC is how we found other companies whose KM communities we could learn from – it became our source for information, benchmarks, and best practices.


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Upcoming Research Projects

Fixing Process and Knowledge Productivity Problems
We all know that wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility, customer experience, and other drivers of competitive advantage. In this research, APQC seeks to gauge the impact of inferior knowledge and process management on individual employees and—by extension—business outcomes. The research will also assess the relative value of various interventions to better define and standardize work and connect employees to one another and the information they need to work effectively.

Smart Recommendations
This study is designed to uncover best practices for implementing smart recommendation systems, including:  the business case and best applications for these tools,

  • their current limitations,
  • how to select and work effectively with vendors, and
  • ways to get the most value of the recommendations by building them into existing business processes and systems.

The research methodology will combine survey data with interviews and profiles of organizations successfully using a variety of smart recommendation tools to improve findability.

Interested in Sponsoring APQC Research? Contact Us! icon--arrow--right View the Full Research Agenda icon--arrow--right

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Get Expert Guidance to Optimize Your KM Initiatives

Contact Our Advisory Services Director

APQC Advisory Services

You might be in the early stages of developing your organization’s first ever KM program. Or maybe you already have a KM strategy, but need help evolving your KM capabilities. At any stage of your KM strategy implementation, our expert consultants can provide individualized support and customized on-site training to help you accelerate and optimize your KM initiatives.

To learn more, contact our advisory services director:

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Jeff Varney, Director of Advisory Services

Direct: +1-713-685-7253
Toll-free: (US and Canada) 1-800-776-9676
Contact via Email