Building a Future-Ready Knowledge Management Program
Whether you are starting a new knowledge management (KM) program in 2025 or continuing to evolve and expand an existing program, it’s important to be able to show value now…
Knowledge Management
Knowledge Management (KM) is a collection of systematic approaches to help information and knowledge flow to and between the right people at the right time. APQC is the leading source for innovative thinking and the latest research in knowledge management. We’ve been at the forefront of KM since APQC’s Chairman of the Board and former CEO Carla O’Dell, helped establish KM as a vital business discipline in 1993. Whether you’re developing a KM strategy or want best practices from organizations with longstanding KM programs, APQC gives you access to an array of trusted resources and tools. Our annual conference draws KM and process practitioners and decision makers from around the world, and remains the premier industry conference.
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Our Resource Library includes hundreds of KM best practices, case studies, KPIs, and tools and templates. Find the information you need to get employees sharing and using your organization’s collective knowledge.
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APQC is proud to be an IACET Accredited Provider. Earn CEUs through our online and in-person knowledge management training and certification options. All courses can be customized to meet your specific needs and delivered at your site.
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Through events, research, and working groups, we bring together KM practitioners and leaders worldwide. We foster these opportunities to advance the discipline and provide greater value to our members.
Interested in our KM research?
Contact Lynda BraksiekUpcoming Events and Training
Training
Check out our knowledge management training and certifications from APQC Academy
APQC offers accredited knowledge management training and certification courses as an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and performance. Check out our training course catalog to see our offerings.
Find out how your organization’s KM program measures up
Use APQC's KM assessment tools to gauge every aspect of your KM program, from strategy and business case development to specific processes and technologies, and see how you stack up against your competition.
What We Do
Featured Blogs
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Knowledge Management’s Journey to AI
Looking forward to seeing you all in 3 weeks at APQC’s 2025 Process and Knowledge Management Conference! This marks my 30th year of participating in APQC conferences, and…
Explore These KM Resources
People of KM: The Future of KM Roles & Expertise
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Reports & White Papers
People of KM: The Future of KM Roles Survey Report -
Articles
Roles, Skillsets, and Expertise for the Future of KM -
Data and Measures
People of KM: The Future of KM Roles Survey Report: United States & Canada Region -
Data and Measures
People of KM: The Future of KM Roles Survey Report: Europe Region
Summaries from APQC’s 2025 Conference
KM Essentials: Knowledge Transfer
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Articles
The Essentials of Knowledge Transfer -
Infographics
The Power of Effective Storytelling -
Articles
Understanding Internal Best Practice Transfer -
Articles
Getting Started with Knowledge Retention and Transfer
Achieving KM Maturity and Business Impact
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Tools & Templates
APQC's Levels of Knowledge Management Maturity -
Articles
How To Use APQC’s KM-CAT -
Articles
Assessing Knowledge Management Maturity with the KM-CAT -
Presentation Slides
How to Leverage APQC's KM Maturity Assessment
APQC is how we found other companies whose KM communities we could learn from – it became our source for information, benchmarks, and best practices.
Get Expert Guidance to Optimize Your KM Initiatives
Contact Our Advisory Services DirectorAPQC Advisory Services
You might be in the early stages of developing your organization’s first ever KM program. Or maybe you already have a KM strategy, but need help evolving your KM capabilities. At any stage of your KM strategy implementation, our expert consultants can provide individualized support and customized on-site training to help you accelerate and optimize your KM initiatives.
To learn more, contact our advisory services director:
