Knowledge Management

Knowledge Management

Knowledge Management (KM) is a collection of systematic approaches to help information and knowledge flow to and between the right people at the right time. APQC is the leading source for innovative thinking and the latest research in knowledge management. We’ve been at the forefront of KM since APQC’s Chairman of the Board and former CEO Carla O’Dell, helped establish KM as a vital business discipline in 1993. Whether you’re developing a KM strategy or want best practices from organizations with longstanding KM programs, APQC gives you access to an array of trusted resources and tools. Our annual conference draws KM and process practitioners and decision makers from around the world, and remains the premier industry conference.  



Our Resource Library includes hundreds of KM best practices, case studies, KPIs, and tools and templates. Find the information you need to get employees sharing and using your organization’s collective knowledge. 


Accredited KM Training and Certification

APQC is proud to be an IACET Accredited Provider. Earn CEUs through our online and in-person knowledge management training and certification options. All courses can be customized to meet your specific needs and delivered at your site. 



Through events, research, and working groups, we bring together KM practitioners and leaders worldwide. We foster these opportunities to advance the discipline and provide greater value to our members.

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Participate in Current Research

How Important Are Change Management Skills for KM?

You are invited to participate in a quick poll about the importance of change management as a critical skill and key enabler for knowledge management. 

Your response is important and will help us better understand the change skills organizations are leveraging to ensure success for KM programs.

Take the Poll by June 28 Check Out Our Recently Completed Research and What's Coming Up

Find out how your organization’s KM program measures up

Use APQC's KM assessment tools to gauge every aspect of your KM program, from strategy and business case development to specific processes and technologies, and see how you stack up against your competition.

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Emerging Technologies for Knowledge Management

APQC is how we found other companies whose KM communities we could learn from – it became our source for information, benchmarks, and best practices.

Get Expert Guidance to Optimize Your KM Initiatives

Contact Our Advisory Services Director

APQC Advisory Services

You might be in the early stages of developing your organization’s first ever KM program. Or maybe you already have a KM strategy, but need help evolving your KM capabilities. At any stage of your KM strategy implementation, our expert consultants can provide individualized support and customized on-site training to help you accelerate and optimize your KM initiatives.

To learn more, contact our advisory services director:

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Jeff Varney, Director of Advisory Services

Direct: +1-713-685-7253
Toll-free: (US and Canada) 1-800-776-9676
Contact via Email