Knowledge Management
Knowledge Management (KM) is a collection of systematic approaches to help information and knowledge flow to and between the right people at the right time. APQC is the leading source for innovative thinking and the latest research in knowledge management. We’ve been at the forefront of KM since APQC’s Chairman of the Board and former CEO Carla O’Dell, helped establish KM as a vital business discipline in 1993. Whether you’re developing a KM strategy or want best practices from organizations with longstanding KM programs, APQC gives you access to an array of trusted resources and tools. Our annual conference draws KM and process practitioners and decision makers from around the world, and remains the premier industry conference.
Our Resource Library includes hundreds of KM best practices, case studies, KPIs, and tools and templates. Find the information you need to get employees sharing and using your organization’s collective knowledge.
APQC is proud to be an IACET Accredited Provider. Earn CEUs through our online and in-person knowledge management training and certification options. All courses can be customized to meet your specific needs and delivered at your site.
Through events, research, and working groups, we bring together KM practitioners and leaders worldwide. We foster these opportunities to advance the discipline and provide greater value to our members.
Interested in our KM research?
Contact Lynda Braksiek
APQC's Certified Knowledge Manager Course
Build the capabilities you need to lead, sustain, and scale knowledge management in your organization. APQC’s 3-day knowledge manager certification course delivers practical tools, proven frameworks, and globally recognized, IACET-accredited content to help you:
- Strengthen KM strategy and governance
- Enable effective knowledge sharing and reuse
- Support critical knowledge flow where it matters most
- Drive measurable business impact through KM
Upcoming 2026 Dates and Locations
- September 15-17 | Houston, TX
- December 1-3 | Houston, TX
APQC's Certified Knowledge Transfer Specialist Course
Develop hands-on skills to plan and execute effective knowledge transfer. APQC’s 3-day virtual knowledge transfer certification course focuses on practical methods and tools you can apply immediately to reduce knowledge loss, manage transitions, and support continuity across roles and teams.
This certification helps you:
- Identify and prioritize critical knowledge at risk
- Apply proven knowledge transfer methods and tools
- Plan and execute effective knowledge transfer initiatives
- Support transitions during retirements, turnover, and role changes
Upcoming 2026 Dates
- November 3-5
APQC's Training Catalog
In addition to in-person training, APQC also offers flexible, self-paced online courses designed to fit your schedule and learning goals. Browse our full course catalog, including the curated Knowledge Management Basics Learning Path, to find the right program for you.
Upcoming Events and Training
Find out how your organization’s KM program measures up
Use APQC's KM assessment tools to gauge every aspect of your KM program, from strategy and business case development to specific processes and technologies, and see how you stack up against your competition.
APQC Research
Featured Blogs
Knowledge Management in AI: Why the Hard Part Comes After the Pilot
Many organizations and knowledge management (KM) teams have already taken the first step with AI. They’ve launched a pilot with maybe a chatbot, a generative AI search tool, custom agents, or a focused use case tied to a specific business problem. And often, that pilot works.
What is Big Data and Knowledge Management?
Big data becomes useful when it is connected to the knowledge people need to make decisions. Organizations collect enormous volumes of information from systems, documents, interactions, transactions, and work processes, but volume alone does not create value.
How Does Knowledge Management Enhance the Decision-Making Process
It’s Monday morning. Your leadership team is reviewing a high-stakes decision—launch now or delay a major initiative—highlighting how knowledge management can enhance the decision-making process. The meeting starts with confidence, and you’ve got all the data.
Explore These KM Resources
KM Priorities and Trends 2026
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Reports & White Papers
2026 Knowledge Management Priorities and Trends Survey Report -
Articles
Five Skills for Your KM Team to Develop Right Now -
Articles
Top Knowledge Management Opportunities for 2026 -
Infographics
Remedies To Address Top KM Threats in 2026 -
Collections
2026 KM Priorities and Trends Data and Measures
Best Practices In Organizational Productivity
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Reports & White Papers
Best Practices In Organizational Productivity: Survey Report -
Articles
Rethinking Organizational Productivity: Member Roundtable Summary -
Articles
Productivity Isn’t a People Problem: What the Data Really Shows -
Infographics
Designing Productivity into Knowledge Work -
Infographics
Knowledge Management Makes Employees More Efficient and Effective
KM Program Benchmarks and Metrics
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Reports & White Papers
Top 10 Practices for High-Impact Knowledge Management Programs -
Reports & White Papers
2025 KM Program Benchmarks and Metrics Survey Report -
Articles
Showing Return on Investment from KM -
Infographics
Future Ready Knowledge Management: 10 Practices That Work -
Data and Measures
2025 KM Program Benchmarks and Metrics Practices Report: Top Performers
Articial Intelligence in IT
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Reports & White Papers
Artificial Intelligence (AI) in IT Practices Report: Cross Industry -
Data and Measures
Artificial Intelligence (AI) in IT Practices Report: Cross Industry: Efficiency -
Data and Measures
Artificial Intelligence (AI) in IT Practices Report: Cross Industry: Effectiveness -
Data and Measures
Artificial Intelligence (AI) in IT Practices Report: Cross Industry: Process -
Data and Measures
Artificial Intelligence (AI) in IT Practices Report: Business to Consumer Model
The Great Retirement and Knowledge Loss
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Reports & White Papers
Navigating the Great Retirement with KM & AI -
Reports & White Papers
The Great Retirement: Knowledge Loss, AI and the Workforce Shift Survey Report -
Presentation Slides
The Great Retirement Crisis: Safeguarding Knowledge Amid the Boomer Exodus (Slides) -
Collections
The Great Retirement and Knowledge Loss: Data, Measures, and Comparisons
KM Essentials
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Collections
KM Essentials: Introduction to Knowledge Management -
Collections
KM Essentials: Knowledge Management Approaches -
Collections
KM Essentials: Strategic Planning for Knowledge Management -
Collections
KM Essentials: Developing a Knowledge Management Implementation Roadmap -
Collections
KM Essentials: How and Why to Identify Critical Knowledge -
Collections
KM Essentials: Introduction to Knowledge Mapping
APQC is how we found other companies whose KM communities we could learn from – it became our source for information, benchmarks, and best practices.
Get Expert Guidance to Optimize Your KM Initiatives
Contact Our Advisory Services DirectorAPQC Advisory Services
You might be in the early stages of developing your organization’s first ever KM program. Or maybe you already have a KM strategy, but need help evolving your KM capabilities. At any stage of your KM strategy implementation, our expert consultants can provide individualized support and customized on-site training to help you accelerate and optimize your KM initiatives.
To learn more, contact our advisory services director:
