Knowledge Management
Knowledge Management (KM) is a collection of systematic approaches to help information and knowledge flow to and between the right people at the right time. APQC is the leading source for innovative thinking and the latest research in knowledge management (KM). We’ve been at the forefront of KM since APQC’s Chairman of the Board and former CEO Carla O’Dell, helped establish KM as a vital business discipline in 1993. Whether you’re developing a KM strategy or want best practices from organizations with longstanding KM programs, APQC gives you access to an array of trusted resources and tools. Our Annual KM Conference draws KM practitioners and decision makers from around the world, and remains the premier industry conference.
AN EXTENSIVE REPOSITORY OF KM RESEARCH & RESOURCES
Our Resource Library includes hundreds of KM best practices, case studies, KPIs, and tools and templates. Find the information you need to get employees sharing and using your organization’s collective knowledge.
Accredited KM Training
APQC is proud to be an IACET Accredited Provider. Earn CEUs through our online and in-person knowledge management training options.
WORLD’S LARGEST COMMUNITY OF KM PROFESSIONALS
Through events, research, and working groups, we bring together KM practitioners and leaders worldwide. We foster these opportunities to advance the discipline and provide greater value to our members.
Featured KM Resources
Interested in our KM research?
Contact Lynda Braksiek
Find out how your organization’s KM program measures up
With APQC’s KM Capability Assessment Tool, you can measure and evaluate your organization’s KM competencies across four categories: strategy, people, process, and content and information technology.
Use our KM assessment tool to gauge every aspect of your KM program, from strategy and business case development to specific processes and technologies, and see how you stack up against your competition.
Upcoming Research Projects
Explore These KM Resources
Introduction to KM
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Articles
Getting Started with Knowledge Management -
Tools & Templates
Knowledge Management (KM) Glossary -
Tools & Templates
Knowledge Management FAQ
KM Trends
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Reports & White Papers
2023 Knowledge Management Priorities and Predictions Survey Report -
Articles
Three Skills For Your KM Team To Develop Right Now -
Articles
Leveraging Expertise with Effective Content Management
AI and Smart Technology in KM
Driving Engagement and Managing Change
KM and Productivity
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Reports & White Papers
Positioning KM as a Strategic Business Partner -
Articles
How and Why Centralized KM Programs Perform Better -
Articles
Cultivate a Direct Line to Leadership in Your KM Reporting Structure
Maturity and Measurement
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Reports & White Papers
How Excellent KM Programs Measure Progress and Value -
Articles
Showing Return on Investment from KM
Best-in-Class KM
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Reports & White Papers
Eleven Practices of Highly Effective KM Programs -
Articles
Setting a Strategic Direction for Knowledge Management -
Articles
Advice on KM Strategy, People, Process, and Technology
APQC is how we found other companies whose KM communities we could learn from – it became our source for information, benchmarks, and best practices.
Get Expert Guidance to Optimize Your KM Initiatives
Contact Our Advisory Services DirectorAPQC Advisory Services
You might be in the early stages of developing your organization’s first ever KM program. Or maybe you already have a KM strategy, but need help evolving your KM capabilities. At any stage of your KM strategy implementation, our expert consultants can provide individualized support and customized on-site training to help you accelerate and optimize your KM initiatives.
To learn more, contact our advisory services director:
