The Great Retirement Crisis: Safeguarding Knowledge Amid the Boomer Exodus (Slides)
By 2030, millions of baby boomers will exit the workforce—taking with them decades of hard-earned, often undocumented expertise and know-how. Often called "The Silver Tsunami," this unprecedented brain drain threatens to erode institutional memory and widen critical skill gaps, especially in industries like manufacturing, utilities, healthcare, and construction.
In this webinar, Lynda Braksiek, APQC’s Principal KM Research Lead, and Evan Siegel, VP of Business Development at eGain, unveiled groundbreaking research on this seismic shift. But as importantly, they demonstrated how forward-thinking organizations are transforming this challenge into a strategic advantage using AI-powered knowledge management to capture, transfer, and activate expertise that drives performance and customer loyalty.
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