Certified Process Manager

APQC’s 3-day immersive certification course is the foundation you need to empower and transform your organization with the essential tools to design, improve, and evolve the performance of your processes. You will learn how to apply APQC’s Process Analysis and Design Methodology across the Process Lifecycle leveraging the power of APQC’s Seven Tenets of Process Management^TM. In turn, you will be prepared to energize your process initiatives, get better strategic alignment, and manage buy-in across the organization. Most importantly, you will walk away from this course as an APQC Certified Process Manager with the skills in hand to drive sustainable change and improvement right away.
 

Walk away with proficiency in:

• Aligning stakeholders’ needs to agile processes
• Identifying process improvement opportunities
• Creating process documentation to support the performance and oversight of the work
• Designing and aligning future state processes with organizational and technology changes
• Performing oversight and continuous improvement based on the visibility of compliance and performance
   

• Define responsibilities of an effective Operational Process Manager
• Explain APQC's Seven Tenets of Process Management to establish, sustain, and evolve processes
• Accurately describe The Process Lifecycle and its connection the Seven Tenets
• Apply APQC's Process Analysis and Design Methodology while designing, re-designing, or re-engineering a process
• Justify the benefits and uses of a Process Classification Framework
• Differentiate APQC's tools and techniques that support operational process management
• Defend the actions of your own organizational project plan
   

The target audience includes:

• Process Owners who are accountable for specific business processes and ensuring their effectiveness
• Process Leaders who guide and drive improvements within processes to align with organizational goals
• Process Managers who oversee the day-to-day operations of processes and ensure they run smoothly
• Operational Managers responsible for managing the overall operations within a business unit or department
• Functional Managers who lead specific functions or departments within the organization are also part of the target audience.