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Process Frameworks Essentials
Course Description
In this course, the structure, core principles, and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design, and apply process frameworks for a myriad of value driven purposes will also be discussed. You will also learn how to adopt or tailor a process framework for your organization, including APQC's own Process Classification Framework®, and apply a process framework within your organization to improve process management, content management, and benchmarking.
This course is designed as a collaboration between APQC and The Competency Alliance (TCA).
Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
Learning Outcomes
- Select and introduce a framework across the value chain
- Connect process governance and business governance
- Improve end-to-end flow using visibility and standardization
- Link process and business performance to the measures and rewards that are critical to optimization
Audience
Process management leaders, practitioners, improvement managers who are establishing, running or improving process management within their organization or business unit.
Syllabus
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- What are Frameworks?
- What is a Process?
- APQC Process Approach
- Seven Tenets of Process Management
- History of the Process Classification Framework (PCF)
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- What is a Process Framework?
- Process Categories
- Functional Structures
- Frameworks Evolve
- PCF Levels Explained
- Process Decomposition
- Process Standardization (P2P) Example
- PCF is a Tool
- SCOR Framework
- Other Common Frameworks
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- Primary Uses for a Process Framework
- Applications of a Framework
- Process Standardization
- Process Governance and the Process Framework
- APQC Benchmarking Tied to PCF
- Content Management
- Additional Uses for a Process Framework
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- How to Get Started
- Customizing a Framework
- Developing Your Framework
- Case Study: Development of a Custom PCF
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- Resources
- Final Assessment
- Evaluation/Survey
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
