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Process Framework Essentials
Course Description
In APQC’s Process Framework Essentials course, you'll explore the structure, core principles, and practical applications of frameworks, with real-world examples. The course covers essential skills for selecting, designing, and applying process frameworks for various value-driven purposes. You'll also learn how to adopt or customize a process framework, including APQC's Process Classification Framework®, for your organization to enhance process management, content management, and benchmarking.
This course is designed as a collaboration between APQC and The Competency Alliance (TCA).
Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
Learning Outcomes
- Ability to select and introduce a framework across the value chain
- Connect process governance and business governance
- Improve end-to-end flow using visibility and standardization
- Link process and business performance to the measures and rewards that are critical to optimization
Audience
- Process management leaders, practitioners, improvement managers
- Business leaders
- Process owners
- Process designers
- Process analysts
- Six Sigma professionals
- Change management roles
- Knowledge management roles
Syllabus
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- What are Frameworks?
- What is a Process?
- APQC Process Approach
- Seven Tenets of Process Management
- History of the Process Classification Framework (PCF)
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- What is a Process Framework?
- Process Categories
- Functional Structures
- Frameworks Evolve
- PCF Levels Explained
- Process Decomposition
- Process Standardization (P2P) Example
- PCF is a Tool
- SCOR Framework
- Other Common Frameworks
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- Primary Uses for a Process Framework
- Applications of a Framework
- Process Standardization
- Process Governance and the Process Framework
- APQC Benchmarking Tied to PCF
- Content Management
- Additional Uses for a Process Framework
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- How to Get Started
- Customizing a Framework
- Developing Your Framework
- Case Study: Development of a Custom PCF
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- Resources
- Final Assessment
- Evaluation/Survey
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
