About APQC

Your Source for Unbiased Research

APQC Methodology

APQC (American Productivity & Quality Center) is the world’s foremost authority on benchmarking, best practices, process and performance improvement, and knowledge management (KM). Founded in 1977 by business leader and innovator Jack Grayson, APQC provides the information, data, and insights organizations need to work smarter, faster, and with greater confidence. 

A non-profit organization, we provide independent, unbiased, and validated research and data to our more than 1,000 organizational members in 45 industries worldwide. Our members have exclusive access to the world’s largest set of benchmark data, with more than 4,360,000 data points. 

Picture shows that we base our methodologies and frameworks on more than 40 years of experience

Helping Organizations Work Smarter, Faster, and with Greater Confidence

Join APQC and gain exclusive access to a host of research-based tools and resources to learn about and implement strategies for process and knowledge management.

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Our Story

For more than 40 years, APQC has been a pioneer and leader in key aspects of business productivity. We have provided key research and insights to help companies improve their process improvement and knowledge programs.

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Our Team

We are a team of individuals who share a common dedication to helping organizations solve their business problems. Our team includes thought leaders, researchers and business experts, marketers, and others who are passionate about productivity and quality improvement.  

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Get the latest news and stories featuring APQC, plus articles written by APQC experts and APQC press releases. 

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If you’re a researcher, consultant, or other business professional seeking to focus on productivity and quality improvement, we’d love to hear from you. Named a “top workplace” in Houston, APQC offers competitive benefits, including medical and dental plans, and PTO. 

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Corporate Responsibility

As an organization, we believe we have a responsibility to make a positive difference in our community. Through fundraising and volunteering, we support the Houston Food Bank and other local non-profit organizations. 

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Inspired by Grayson’s life and actions, APQC embraces a core set of values. These values are collectively known as The Grayson Guarantee℠. The Grayson Guarantee is APQC's commitment to help organizations and individuals around the world work smarter, faster, and with greater confidence with our expertise and services. 

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