Certified Knowledge Manager

It’s time to gain control of your knowledge and treat it like a strategic business asset. APQC’s 3-day immersive Knowledge Manager Certification Course helps participants harness the power of knowledge to drive efficiency and improve performance. Participants will gain practical insights and learn best practices, methods, and approaches to enable knowledge capture, transfer, and reuse in their organization. Throughout the course, participants will utilize APQC’s foundational knowledge management assets to identify and analyze knowledge needs and gaps based on real-life scenarios. Participants will acquire the necessary skills to develop customized approaches to meet specific objectives.
 

Walk away with proficiency in:

• Aligning stakeholders’ needs to knowledge opportunities
• Identifying critical knowledge gaps and future needs
• Linking knowledge efforts to people, process, and technology to support change
• Scoping and planning knowledge management improvement projects to close the gaps
• Performing oversight of knowledge management improvement projects to meet evolving needs

• Define the concept of knowledge, recognize its strategic value, and comprehend the roles, competencies, and skills and capabilities of an effective knowledge manager
• Use APQC's repeatable four stage methodology and supporting resources to identify and analyze knowledge gaps to discover opportunities for improvement, leading to enhanced business performance
• Recognize APQC's 12 Knowledge Management Capabilities of Maturity and their relevance to knowledge management performance
• Utilize APQC's knowledge management assets and resources to address real--world challenges and opportunities
• Provide valuable insights and actionable recommendations in small groups that support strategic decision--making and drive knowledge management success
• Create a well--defined knowledge flow process and align knowledge management approaches, techniques, and enablers
• Complete a final knowledge project that showcases participants' appropriate application of APQC's knowledge management assets and resources"

The target audience includes Knowledge Managers, Knowledge Management specialists, and Knowledge Management leaders, as well as Content Owners and Content Managers. It also encompasses Business Analysts, Change Managers, and SharePoint Administrators. Additionally, Process Improvement professionals, Community of Practice leaders or members, Information Specialists, Human Resources professionals, and Business Leaders or Functional Managers responsible for knowledge stewardship are part of this group.
 

If any of these situations sound familiar, this course is for you.

• Is there a lack of consistency in how knowledge is documented and shared within your organization
• Are you concerned about the potential loss of critical knowledge due to employee turnover or retirement?
• Are you looking for ways to improve collaboration and knowledge sharing among your employees?
• Are you experiencing difficulties leveraging your employees’ expertise across different teams or departments?
• Do you face challenges in identifying and closing knowledge gaps within your organization?