APQC's Process Classification Framework (PCF)® Case Studies

Countless organizations have adopted APQC's Process Classification Framework for benchmarking, content management, and process improvement. Read their stories to get an idea of how the PCF could benefit your organization.

Jonathan Kraft, Manager of Open Standards Benchmarking at APQC, explains the five use cases for the Process Classification Framework (PCF)®, the world’s most widely-used process framework, including process discovery and standardization, process improvement, technology implementation, benchmarking, and content management.

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Learn From Your Peers

Combining Frameworks and Governance for Organizational Alignment

This case study looks at how Pratt & Whitney developed a process framework to structure a centralized process repository that establishes visible ownership and cross-functional alignment of processes, roles, and tools.

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Crafting a Business-Friendly Process Framework

This case study explores how DXC Technology created EDGE, an integrated, enterprise-wide process framework and portal that provides easy access to contextual information as well as the ability to tailor standard processes to meet local needs.

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Establish a Process Foundation

This case study explores how Elevations used APQC's PCF to address its lack of process and embed a process-oriented culture within the organization. 

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The PCF and the subsequent process transformation fundamentally changed who we are. It rewired us. It changed our DNA. We are now better at everything we do.

Carla Wolfe, Elevations Credit Union

Using the PCF for Process Discovery and Documentation Efforts

This case study explores UNT System Administration’s standardization journey and how it extended its use of the PCF for its process discovery and documentation efforts. 

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Using the PCF to Establish the Foundation for Sustainable and Scalable Growth

This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and standardized processes, roles, and areas of responsibility for each function by using a workforce analysis and modeling product.

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Using the PCF to Establish End-to-End Processes

In this case study, CMI's Diego Alvarado, process optimization manager at CMI, discusses the organization’s end-to-end process improvement initiatives.

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Leading Process and Change Management

This case study details how Atmos Energy was able to establish a business process and change management program that delivered value enterprise-wide.

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Leveraging the PCF to Conduct Process-Focused Gap Analysis

This case study explores how Sword Group leverages APQC’s PCF to conduct process-focused gap analysis to scope and prioritize performance improvement projects.

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Creating Clarity through Process Standardization

In this case study, APQC interviewed President and CEO Adeeb Barqawi about ProUnitas’ process management approach and its use of APQC’s MosaiQ® for its ten-person staff to effectively serve one of Houston’s poorest neighborhoods.

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Video: How to Apply the PCF

Countless organizations have adopted the PCF for benchmarking, content management, and process improvement. Learn about their stories in this video to get an idea of how the PCF could benefit your organization.

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Simplify Processes for ERP Implementation

This case study explores how Pearson's global change and process excellence team used APQC's PCF as the foundation and common language to facilitate the co-development of standardized finance and operations processes.

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Deploy a Process Consolidation Dashboard

This case study looks at why Toronto-based Canadian Imperial Bank of Commerce (CIBC) chose APQC's Banking PCF and how it used the PCF to deploy a new process consolidation dashboard.

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Managing a Portfolio of Process Improvement Opportunities

This case study looks at Children's Hospital of Philadelphia's solution including an investment in a team of process managers and a four-phase improvement framework that would combine an array of process methodologies, project management, and analytics.

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How Do You Use APQC's PCF?

Let us know!

APQC would like to know how your organization is leveraging process frameworks, like APQC’s Process Classification Framework (PCF)®.

Through this survey, we hope to learn:

  • How people are using the framework
  • Insights relating to how the framework is currently consumed
  • Discover any unmet needs relating to the current framework
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