APQC's Process Classification Framework (PCF)® Case Studies
Countless organizations have adopted APQC's Process Classification Framework for benchmarking, content management, and process improvement. Read their stories to get an idea of how the PCF could benefit your organization.
Jonathan Kraft, Manager of Open Standards Benchmarking at APQC, explains the five use cases for the Process Classification Framework (PCF)®, the world’s most widely-used process framework, including process discovery and standardization, process improvement, technology implementation, benchmarking, and content management.
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Using the PCF to Establish the Foundation for Sustainable and Scalable Growth
This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and standardized processes, roles, and areas of responsibility for each function by using a workforce analysis and modeling product.
Leading Process and Change Management
This case study details how Atmos Energy was able to establish a business process and change management program that delivered value enterprise-wide.
Accelerate Process Transformation with the PCF
Explore how the PCF offers a customizable structure for benchmarking, documentation, transformation, and knowledge sharing—helping teams align processes and accelerate performance.
Leveraging the PCF to Conduct Process-Focused Gap Analysis
This case study explores how Sword Group leverages APQC’s PCF to conduct process-focused gap analysis to scope and prioritize performance improvement projects.
Simplify Processes for ERP Implementation
This case study explores how Pearson's global change and process excellence team used APQC's PCF as the foundation and common language to facilitate the co-development of standardized finance and operations processes.
How Workato Uses APQC's PCF as a Foundation for Automation
Learn how Workato used APQC’s Process Classification Framework (PCF)® to build its Automation Impact methodology for driving enterprise-wide automation in this case study.
The PCF and the subsequent process transformation fundamentally changed who we are. It rewired us. It changed our DNA. We are now better at everything we do.