Leading Process and Change Management at Atmos Energy

Published On:

August 19, 2021

Authored By:

APQC

Public Content:

In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn:

Why Atmos Energy combines process and change management
Which behaviors are critical for success in process and change management at Atmos
How the BPCM team weaves change management throughout its process projects
Why the BPCM team uses customer satisfaction as its primary lens for measurement

Type:

Case Study

Topics:

Change Management, Process and Performance Management, Process, Business Process Management (BPM), Process Improvement