Leading Process and Change Management at Atmos Energy

Published On:
August 19, 2021
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In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn: 

  • Why Atmos Energy combines process and change management 
  • Which behaviors are critical for success in process and change management at Atmos
  • How the BPCM team weaves change management throughout its process projects
  • Why the BPCM team uses customer satisfaction as its primary lens for measurement