Process Management is an approach to organizational design that implies that activities performed within the company are organized and optimized in processes. A process can be anything that is used by the organization to accomplish any task no matter how small or large. Key performance indicators include:

  • Number of IT FTEs that perform the process "develop information and content management strategies" per $1 billion revenue
  • Total cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $1,000 revenue
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