APQC Training & Certification
Build the Capabilities Behind Better Performance
APQC Training helps professionals, teams, and organizations improve processes, strengthen knowledge flow, and drive measurable business performance through process management training, knowledge management training, certifications, learning paths, and customized training programs.
Built from APQC’s research, benchmarks, best practices, and globally recognized frameworks, our learning experiences turn proven methodologies into practical skills that can be applied immediately in the workplace.
Advance your expertise with IACET-accredited training and certifications delivered online or in person.
Built on APQC’s research, benchmarks, best practices, frameworks, and decades of real-world expertise.
All courses can be customized to meet your specific needs and delivered at your site.
Training Designed for Every Stage of Development
Build Skills
Focused courses designed to help professionals solve specific challenges and develop practical expertise.
Build Capability
Structured learning journeys that connect multiple courses to help professionals develop expertise in a focused area.
Validate Expertise
Immersive programs that require participants to complete formal assessments and applied projects that validate their ability to use what they have learned in real business environments.
Why APQC Training
APQC Training is not built on opinion or theory. It is built from APQC’s research, benchmark data, best practices, frameworks, and expertise developed through decades of helping organizations improve performance.
- Applied Learning. Build practical skills, frameworks, and methodologies you can use immediately to solve real business challenges.
- Connected Capabilities. Develop expertise across process management, knowledge management, performance improvement, operational excellence, and AI-enabled work.
- Measurable Business Impact. Build capabilities that contribute to stronger performance, operational excellence, and successful transformation initiatives.
- Trusted Expertise. Gain practical insights from APQC's research, benchmarks, best practices, and globally recognized frameworks through training led by seasoned practitioners and subject matter experts. Our instructors bring decades of experience helping organizations improve performance, drive transformation, and achieve measurable results. Meet our team of experts and instructors.
What We Teach
- Process & Performance Improvement: Improve performance, efficiency, and business outcomes through proven methodologies.
- Knowledge Management: Capture, transfer, share, and reuse organizational knowledge more effectively.
- Benchmarking & Measurement: Measure performance and identify opportunities for improvement using trusted frameworks and metrics.
- Process Frameworks: Create a common language for managing and improving enterprise processes.
- Change & Transformation: Build the capabilities needed to support organizational improvement and transformation initiatives.
- Thought Leadership: Build credibility, influence, and business impact through effective thought leadership strategies and content creation.
Who APQC Training Is For
- Operational Excellence & Transformation Leaders: Build the capabilities needed to improve performance, scale best practices, and lead transformation initiatives with confidence.
- Learning & Development Leaders: Develop critical business capabilities through scalable learning experiences grounded in proven practices and measurable outcomes.
- Process Professionals: Gain practical skills and validated expertise in process management, benchmarking, and operational improvement.
- Knowledge Management Leaders: Strengthen knowledge sharing, knowledge transfer, and organizational learning.
- Business Analysts & Internal Consultants: Learn proven methodologies for analyzing, improving, and transforming business operations.
Build Capability Across Your Organization
Whether you want to upskill a small team, align an entire function, or bring consistent learning to employees across locations, APQC offers customized training through private team sessions, organization-wide programs, and scalable learning solutions tailored to your needs. Contact a training advisor to learn more.
APQC’s training and guidance have proven to be a valuable asset to our core knowledge management team in improving our strategies and ensuring they are in line with the agency's strategic commitment.