
Certified Framework Professional
Course Description
SUMMER SPECIAL: $500 OFF SUMMER SESSION (JULY 15-17)!
Cost for APQC Members: $2695 $2195
Cost for Non-Members: $2995 $2495
Use Coupon Code: SUMMER500
Become a Certified Framework Professional and join a global community of process experts driving efficiency and excellence. This 3-day virtual course from APQC empowers you to harness the power of frameworks – including APQC’s own Process Classification Framework® (PCF) – to deliver tangible business value. The PCF is one of the world’s most widely used business process frameworks, trusted by hundreds of leading companies worldwide as a common language for improving processes. Through real-world case studies and interactive exercises, you will discover how frameworks provide a structured approach to align processes with strategic goals, breaking down silos and accelerating improvement. You’ll learn to adapt and apply the PCF and other industry-leading frameworks to your organization’s unique needs, unlocking new levels of performance, consistency, and innovation.
Earning this certification validates your expertise and signals your commitment to excellence. With APQC’s globally recognized credential, you’ll position yourself as a leader equipped to drive measurable business results – from streamlined operations to improved KPIs. By becoming a Certified Framework Professional, you not only gain in-demand skills and best practices, but also boost your career advancement opportunities and your ability to lead transformative process initiatives. This is an investment in your future that delivers powerful ROI for both you and your organization. APQC brings over 45 years of benchmarking and best-practice research to this program, ensuring you learn from the proven authority in process improvement.
Learning Outcomes
- Understand the different types of frameworks, uses, and ways to leverage them in an organization
- Explain the benefits of aligning alternate views and needs using a comprehensive framework across an enterprise
- Leverage framework principles to identify, prioritize, and manage performance improvement
- Adapt the application of frameworks to fit the organizational needs
- Utilize APQC’s assets and resources to address real-world challenges
Audience
Who Should Attend: This certification is ideal for professionals eager to elevate their process improvement capabilities and advance their careers. It is especially beneficial for:
- Process Managers who are responsible for overseeing and optimizing business processes, and who want to strengthen their ability to drive efficiency and quality
- Process Owners who are accountable for specific process outcomes, and are seeking a structured framework to benchmark and improve performance
- Process Improvement Leaders who are champions of continuous improvement aiming to align process initiatives with strategic business goals
- Functional Managers (Department Heads) who are looking to break down silos and enhance cross-functional performance using a common process language
- Internal Consultants who are providing in-house guidance on process or quality improvement, and who wish to adopt globally recognized frameworks to maximize impact
- External Consultants who advise organizations on performance and change management, and want to enrich their toolkit (and credibility) with APQC’s renowned PCF and certification
No matter your title, if you are charged with improving processes or organizational performance, the Certified Framework Professional course will equip you with the knowledge and credentials to succeed. Embrace the opportunity to become your organization’s go-to expert in process frameworks and unlock new opportunities for growth and leadership.
Download our pre-written business use case for your certification request.
Syllabus
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- The What: What is a Framework?
- Commonly Used Frameworks
- The Benefits of Using a Framework
- Framework Application
- Challenges in Adopting a Framework
- Tips for Improvement
- Process Framework History
- PCF Overview
- The Why: Frameworks Connect the Enterprise
- The Why: Think of the PCF as Your Kitchen
- The Why: Primary Uses for a Process Framework
- The Why: Best Practices
- The How: MECE
- The How: Applying a Process Framework
- APQC Portfolio of PCFs
- Seven Tenets and Process Lifecycle
- PADM
- KM and CM Lifecycles
- Benchmarking Code of Conduct
- Benchmarking Methodology
- Wrap-up and Summary
- Assets Summary
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- Scope
- Key Performance Indicators
- Process Improvement Opportunities
- Key Stakeholders, Governance, Business Rules
- Report Out Presentation
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- The How: Process Framework vs Capability Framework
- Special Topic - Meaning of Framework
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- Report Out Presentation
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- Report Out Presentation
- Discussion
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- Report Out Presentation
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- Summative Assessment
- Course Summary
- Wrap-up
- Evaluation
As an IACET Accredited Provider, APQC offers 2.8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

Customized Training Opportunities with APQC
At APQC, we offer flexible training solutions to meet the unique needs of the world's top organizations and educational institutions:
- Custom Training Packages: Collaborate with APQC’s expert trainers to develop customized training programs that align with your organization's goals. Whether you prefer in-person sessions or virtual workshops, we adapt our proven methodologies to fit your specific requirements.
- Group Purchases: Simplify the enrollment process for your team by purchasing multiple course seats at once. APQC offers group purchasing options for our self-paced and instructor-led courses, making it easier to train multiple employees and large groups simultaneously.
To explore these options and learn how APQC can support your training objectives, visit our Training Options page: https://www.apqc.org/resources/trainingoptions