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Certified Framework Professional
Course Description
APQC’s 3-day, virtual framework professional certification course will explore the significance of frameworks for driving business value. Participants will understand the power and benefits of using frameworks and gain practical insights, best practices, and approaches for applying frameworks and adapting them to fit an organization’s specific needs. While many of the course examples will use APQC’s Process Classification Framework®, we will also cover other types of frameworks so that participants can put the skills they learn into context for their projects. Learn the ways in which frameworks provide a structured approach to achieving an organization’s goals based on real-life scenarios, and how, when successfully adapted, can connect the enterprise through a common language and realize even more compelling business outcomes.
Learning Outcomes
- Understand the different types of frameworks, uses, and ways to leverage them in an organization
- Explain the benefits of aligning alternate views and needs using a comprehensive framework across an enterprise
- Leverage framework principles to identify, prioritize, and manage performance improvement
- Adapt the application of frameworks to fit the organizational needs
- Utilize APQC’s assets and resources to address real-world challenges
Audience
The target audience includes:
- Process Managers who are responsible for overseeing and optimizing business processes
- Process Owners who have accountability for specific processes within the organization
- Process Leaders who guide and influence process improvements and align them with strategic goals
- Functional Managers who manage specific departments or functions within the organization
- Internal Consultants who provide expertise and guidance within the organization
- External Consultants who bring outside perspectives and specialized knowledge to help drive process improvements and organizational change
Syllabus
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- The What: what is a framework?
- Commonly used frameworks
- The Benefits of using a Framework
- Framework Application
- Challenges in Adopting a Framework
- Tips for improvement
- Process Framework History
- PCF Overview
- The why: frameworks connect the enterprise
- The why: think of the PCF as your kitchen
- The why: Primary uses for a process framework
- The why: best practices
- The How: MECE
- The How: Applying a Process Framework
- APQC Portfolio of PCFs
- Seven tenets and process lifecycle
- PADM
- KM and CM Lifecycles
- Benchmarking Code of Conduct
- Benchmarking Methodology
- Wrap-up and Summary
- Assets Summary
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- Scope
- Key performance indicators
- Process improvement opportunities
- Key Stakeholders, Governance, Business Rules
- Report Out Presentation
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- The How: Process Framework vs Capability Framework
- Special Topic - Meaning of Framework
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- Report Out Presentation
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- Report Out Presentation
- Discussion
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- Report Out Presentation
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- Summative Assessment
- Course Summary
- Wrap-up
- Evaluation
Continuing Education Units (CEUs)
2.8
As an IACET Accredited Provider, APQC offers 2.8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
