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Designing End-to-End Processes
Course Description
Designing End-to-End is a self-paced course that equips professionals with the frameworks, tools, and governance strategies needed to design, manage, and optimize cross-functional, enterprise-level processes. This course goes beyond traditional process design by helping participants understand how individual processes connect, how to manage handoffs, and how to enable performance measurement across the full value chain. Learners will gain practical skills in identifying end-to-end (E2E) processes, managing complexity, and fostering cross-functional collaboration.
Whether you're a process owner, practitioner, transformation leader, or IT architect, this course provides the foundation and strategic insight needed to lead and support sustainable process improvement and innovation.
Learning Outcomes
- Learn how to create and improve well-designed processes
- Understand types of process analyses
- Learn how to select and apply the correct analyses for a given process
Audience
This course is ideal for:
- Process owners needing to understand how their processes fit into broader workflows.
- End-to-end process owners (e.g., value stream or value chain owners) responsible for cross-functional performance.
- Business process management professionals facilitating design and improvement efforts.
- Lean Six Sigma practitioners looking to enhance their governance and enterprise alignment skills.
- Strategic initiative leaders leading transformation or strategic projects that span multiple functions or processes.
- Enterprise architects and IT leaders implementing systems like ERP that support end-to-end workflows.
Syllabus
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- A Process Definition
- Seeing the Big Picture Process Management
- Design and Scoping
- Process Models Throughout an Organization
- Process Frameworks Anchor the Enterprise
- Enterprise Business Model
- L3/L4 Process Model: Order to Cash
- A Look Inside the Process Classification Framework
- Accessing The PCF
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- What Is an End-to-End (E2E) Process?
- Terminology
- Identifying E2E Processes
- Determine the Level of Detail
- Benefits of E2E
- Risks of Mismanaging
- Define Order to Cash Using the PCF
- Handoffs Are Not Always Sequential
- Audience Detail and Analysis
- Process Analysis
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- Happy Path
- Process Variants and Impact on Happy Path
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- Approaches in Detail
- E2E Based Framework
- Challenges of E2E Processes
- Governance
- Who Is Part of The Process
- Enable Measurement
- Garnering Cross-Functional Buy-In
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- Benefits Are in Reach
- Benefits Take Effort to Realize
- Designing End-to-End Processes Quick Link List
Continuing Education Units (CEUs)
.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
