What are the Top 5 Key Performance Indicators?
Financial results are by far the top measure used as a primary KPI in organizations. Out of the seven KPI categories to choose from in an APQC survey, respondents’ top 5 KPIs…
Process & Performance Management
APQC’s Process and Performance Management (PPM) research gives you the tools, techniques, and strategies you need to improve your business agility and operational performance. Use our industry-leading resources and tools to optimize your process frameworks or shift your organization to a process-based focus. Our Resource Library includes a wide range of information to help your business process management, continuous improvement, and organizational performance.
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Developed by APQC in 1992, the PCF is the world’s most widely used business process model. It has since been adopted by hundreds of successful organizations worldwide.
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Our Resource Library includes hundreds of Process and Performance Management best practices, case studies, KPIs, and tools and templates. Find the information you need to learn about, implement, and maintain your Process and Performance Management programs.
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APQC is an IACET Accredited Provider with the ability to offer IACET Continuing Education Units (CEUs). Our accreditation is a demonstration of our commitment to quality adult education and high standards for all of our programs. We offer several process related in-person and online training options.
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Discover, define, and map your processes with our widely-used Process Classification Framework (PCF)®
If you’re looking to benchmark, manage content, or define business processes, adopting APQC’s Process Classification Framework (PCF)® can save you time and effort.
The PCF is a taxonomy (or list) of universal business processes performed by every business. It gives you a common language to communicate and define work processes across your organization. Use the PCF to support benchmarking, manage content, and perform other key performance management tasks.
Featured Process and Performance Management Blogs
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How do I climb the organizational maturity ladder?
My first blog introduced five organizational maturity levels. So, how does one advance up the ladder toward organizational excellence? Put simply, by improving core processes…
How to Develop Key Performance Indicators (KPIs)
Best-practice organizations know that choosing the right KPIs is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides…
Explore These PPM Resources
2024 Operational KPI Priorities & Challenges
Creating & Applying End-to-End Processes
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Getting Started with End-to-End Processes -
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Creating End-to-End Processes -
Infographics
Applying Governance and Roles to End-to-End Processes
Supporting Process Classification Framework Adoption
Making Change Management Mindful
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Reports & White Papers
Effective Change Management Practices: Survey Report -
Articles
How To Engage Employees (the Right Way) In Change -
Case Study
Change Management Maturity: Ernslaw One Limited Case Study
People of Process Management
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Reports & White Papers
People of Process Management 2023: Survey Report -
Tools & Templates
Common Process Management Roles -
Articles
Core Skillsets for Process Management
APQC’s data is trustworthy and relevant – it helps me make informed business decisions
Let Our Experts Guide Your Continuous Improvement Journey
Contact Our Advisory Services DirectorAPQC Advisory Services
Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals.
To learn more, contact our advisory services director:
