Process & Performance Management

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APQC’s Process and Performance Management (PPM)  research gives you the tools, techniques, and strategies you need to improve your business agility and operational performance. Use our industry-leading resources and tools to optimize your process frameworks or shift your organization to a process-based focus. Our Resource Library includes a wide range of information to help your business process management, continuous improvement, and organizational performance.

What Makes APQC Your Essential Resource for PPM?


Featured Resources

Interested in our PPM Research?

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Discover, define, and map your processes with our widely-used Process Classification Framework (PCF)®

If you’re looking to benchmark, manage content, or define business processes, adopting APQC’s Process Classification Framework (PCF)® can save you time and effort.

The PCF is a taxonomy (or list) of universal business processes performed by every business. It gives you a common language to communicate and define work processes across your organization. Use the PCF to support benchmarking, manage content, and perform other key performance management tasks.

APQC’s data is trustworthy and relevant – it helps me make informed business decisions

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Let Our Experts Guide Your Continuous Improvement Journey

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APQC Advisory Services

Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals.

To learn more, contact our advisory services director:

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Jeff Varney, Director of Advisory Services

Direct: +1-713-685-7253
Toll-free: (US and Canada) 1-800-776-9676
Contact via Email