Research

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APQC’s research team applies proven research methods to develop solutions, strategies, and tools to solve your real business problems. Working alone and in partnership with member organizations and industry experts, we discover and capture the key processes and enablers behind successful practices. We then disseminate that knowledge to other organizations to help you meet today’s challenges while helping you transform your organization for future success and competitive advantage. Explore the findings and results from our research in our vast Resource Library, and check out our upcoming and past research below.

 

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Sponsored Research Opportunities

APQC’s sponsored research program is a fee-based opportunity for professional services firms, associations, and technology providers to sponsor and participate in APQC research or data collection opportunities. Promote your brand, develop thought leadership, and access exclusive research through this program.

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Financial Management

Research Description

APQC conducted an online survey, gathering data from more than 200 treasury practitioners across industries and regions. This collection curates content from this new study, featuring over 200 participants from across industries.

Research Description

his collection curates content related to different kinds of risk - financial, cyber, business continuity - that organizations today are facing, and how they can better prepare for and persevere against these risks.

Research Description

This collection features Credit and Collections data and practices from APQC's Open Standards Benchmarking® surveys for Accounts Receivable and Customer Credit and Invoicing.

Research Description

This collection curates content from APQC's "Transformation in Order-to-Cash" study, which analyzed survey and gathered case study interview data to understand successful practices for how organizations work to manage and improve their end-to-end O2C value stream.

Research Description

APQC prepares cross-industry views of key performance indicators as well as industry-specific views. But APQC members always want to gain a sense of how relevant peers perform across a set of measures. The perspectives that follow are drawn from APQC benchmarks involving organizations that said their primary industry allegiance in a variety of industries.

  • Enterprise Risk Management Survey
    Posted September, 21 2020
    SURVEY COMING SOON
  • Travel and Expense Reimbursement Blueprint
    Posted October, 30 2020
    Contact Rachele Collins
  • Planning and Management Accounting Blueprint (2nd edition)
    Posted October, 30 2020
    Contact Rachele Collins

Human Capital Management

Research Description

Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. Based on data from APQC’s Open Standards Benchmarking®, APQC briefed talent leaders on these new tools and technologies, their adoption and use within HR, and how best-practice organizations are leveraging them to transform the HR function.

Research Description

Competition for talent is fierce. Low unemployment and scarcity of hot skills have employers focused on crafting an engaging employee experience that will both attract and retain top talent. APQC conducted a survey to uncover how organizations are using listening, design thinking, leadership, and analytics to deliver such an experience.

Research Description

Talent acquisition is a balancing act for employers today. Organizations tell APQC that they seek to cut talent acquisition costs while improving the recruiting experience and the quality of new hires. This research project analyzed APQC’s Open Standards Benchmarking data to uncover recruiting approaches that are both efficient and effective.

Knowledge Management

Research Description

Recently, APQC hosted KM Conversations, a three-part webinar series where KM practitioners can share their stories and learn from one another. The first week focused on communities of practice and virtual collaboration. The second week of the series focused on ways to innovate through disruption and rapid change, including leadership turnover, mergers, and external events like the Covid-19 pandemic. And the third and final week of the series focused on the latest emerging technology for KM.

Research Description

Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward. Approximately three-quarters of process and performance management professionals and two-thirds of knowledge management professionals report that their organizations are undergoing some form of digital transformation. This collection looks at organizations' digital journeys and effective ways to translate their digital strategy into effective execution.

Research Description

This collection offers guidance on training employees to participate in, leverage, and promote knowledge management. Best practices focus on four segments of the workforce: learners who access, absorb, and use organizational knowledge; contributors who submit tips and lessons, answer questions, and otherwise share know-how; knowledge leaders such as community leads, subject matter experts, and mentors who play specific roles in KM; and organizational leaders who sponsor and encourage KM activities.

Research Description

Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support content management and collaboration.

Research Description

To meet the knowledge needs of the organization, KM teams often partner with functions such as IT and organizational learning. This project explores ways to establish successful partnerships and tips to work with specific groups.

Research Description

APQC recognized 13 organizations as winners of its first-ever Excellence in Knowledge Management award in 2019. The award is based on analysis from APQC’s KM Capability Assessment Tool, which measures and evaluates KM programs based on their strategy, people, process, and content and IT capabilities.

Process and Performance Management

Research Description

This project explored the people that support process management work. APQC sought to understand the demographics, skillset, and education of today's process workers. Additionally, the research looked at reporting structures, responsibilities, and career advancement in the process field.

Research Description

This research explores trends in change management practices and looks at the gap between “check the box” practices and those that instill behavioral shifts in employees.

Research Description

Process management is the foundational bedrock that organizations can rely on not only in good times, but also in in times of crises and turmoil. More pointed, it provides organizations a base to fall back on. This project looks at tools, methods, and examples of how to leverage process management in times of crises or disruption.

Supply Chain Management

Research Description

This collection of content includes insights into processes, benchmarks, current practices, and performance drivers aimed at helping organizations improve their supply chain planning.

Research Description

This collection is your road map to success in managing procurement efficiency and effectiveness.

Research Description

APQC conducts ongoing research in the logistics area to help organizations assess their logistics function performance. The research details the current state of selected logistics practices and is based on APQC Process Classification Framework® process group Manage logistics and warehousing (PCF 4.4).

Research Description

This collection of content includes insights into processes, benchmarks, current practices, and performance drivers aimed at helping organizations improve their supply chain planning.

  • 2020 Supply Chain Management Webinars
    Posted October, 30 2020
    VIEW PAST WEBINARS
  • Optimizing the End-toEnd Order to Cash Processes
    Posted September, 28 2020
    WHITE PAPER COMING SOON
  • Understanding Procurement Benchmarks and Best Practices
    Posted September, 23 2020
    REGISTER FOR OUR SEPTEMBER WEBINAR
  • Share your stories, successes and challenges! APQC invites you to participate in a voice of member call. This is a quick check-in which aims to get a better understanding of what challenges you face and your current initiatives.
    Posted October, 30 2020
    CONTACT MARISA BROWN