Research

APQC’s research team applies proven research methods to develop solutions, strategies, and tools to solve your real business problems. Working alone and in partnership with member organizations and industry experts, we discover and capture the key processes and enablers behind successful practices. We then disseminate that knowledge to other organizations to help you meet today’s challenges while helping you transform your organization for future success and competitive advantage. Explore the findings and results from our research in our vast Resource Library, and check out our upcoming and past research below.

 

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Digital and Its Role in Process

In early 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management professionals and the organizations they support. This report explores the role of digital technology in the process and performance space, including.

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Financial Management

Recently Completed Research

Accounts Payable

Research Description

The value of accounts payable (AP) research and benchmarking to companies is multifaceted, offering insights that can significantly enhance operational efficiency, financial management, and strategic positioning. Thus, APQC is conducting new research to understand the current state of broad accounts payable processes. By understanding and applying industry best practices, companies can streamline their AP processes, mitigate risks, and position themselves for sustainable growth.

Internal Controls

Research Description

The research and study of internal controls are fundamental to safeguarding assets, ensuring the integrity of financial information, and promoting the efficiency and effectiveness of operations. It forms the backbone of sound financial management and corporate governance and APQC is conducting new research to provide timely, relevant, and actionable insights.

Expense Reimbursement

Research Description

By delving into the expense reimbursement process, this research project aims to provide valuable insights and recommendations that can help organizations improve their financial operations.

Current and Upcoming Research

  • Delegation of Authority

    A Delegation of Authority (DOA) policy is a formal document that outlines the decision-making powers and responsibilities delegated to various levels of management within an organization. This policy ensures that decisions are made efficiently and by the appropriate individuals, promoting accountability and operational effectiveness. This research project aims to analyze and evaluate the delegation of authority process within an organization. This involves understanding how decision-making powers are distributed across various levels of the organization, identifying the key principles and policies guiding delegation, and accessing the effectiveness and efficiency of the delegation framework.

    Contact Kelley Pruetz to learn more
  • Accounts Receivable

    Accounts Receivable management is a crucial aspect of financial operations within businesses, representing the money owed to a company by its customers for goods or services delivered but not yet paid for. Effective accounts receivable management ensures that businesses maintain a healthy cash flow, reduce the risk of bad debts, and optimize working capital.

    Share Your FM Story

Financial Management

Recently Completed Research

Human Capital Management Toolkits

Research Description

These toolkit collections provide guidance, tools, and downloadable templates to help organizations carry-out workforce planning and HR transformation.

Best-in-Class HR Functions

Research Description

This research showcases findings from APQC's Current State of the HR Function Survey. Use the resources in the collection to understand how top performing HR functions handle core aspects of HR, including strategy, structure, staff, processes, technology, and analytics.

Benchmarking Diversity, Equity, and Inclusion

Research Description

Companies are increasing their focus on improving and expanding their DEI efforts across the organization. Using a survey and case studies, this research examined common DEI practices and challenges and identified key requirements for supporting DEI in spirit and practice. Using the research findings, organizations will be able to benchmark their DEI practices and progress against peer and best-in-class organizations.

Current State of Learning and Development

Research Description

APQC’s Current State of Learning and Development Survey gathered L&D practice and performance data from 300 L&D leaders. The survey collected benchmarks related to the drivers of learning needs in organizations today, current levels of L&D staffing and spending, and commonly used L&D methods and technologies. The findings also reveal how organizations are measuring learning and the extent to which today's L&D functions are delivering the learning their organizations need.

Current and Upcoming Research

  • HR Technology and Analytics

    Technology and analytics are transforming the practice of HR and HCM. This research will collect data and insights that organizations can use to benchmark and improve their HR technology and analytics practices and performance.

     

     

     

    Contact Elissa Tucker to Collaborate
  • Join the Conversation

    Engage with our human capital management audience through podcasts, webinars, case studies, and interviews!

    Some sample topics include:

    * People challenges
    * HR process excellence
    * Best practices in upskilling and reskilling employees
    * HR as a strategic business partner
    * Benchmarking HCM

    Share Your HCM Story

Financial Management

Recently Completed Research

2024 KM Priorities and Predictions

Research Description

The traditional ways of managing knowledge have been significantly disrupted by the events of the 2020s. As a result, new and creative approaches have emerged to address pressing business needs. Knowledge management (KM) has evolved to meet these challenges and presents new opportunities, investments, and challenges. Our research provides an update on the current state of KM and explores its future. The topics covered include: • the role and status of KM inside organizations, • top priorities for KM programs, • the impact of new technologies, • and the direction of the KM discipline and the necessary requirements to get there.

Excellence in Knowledge Management 2023

Research Description

APQC recognizes eight organizations for their Excellence in Knowledge Management. As part of the research, APQC aims to highlight how successful KM programs use expert communities, embrace innovation, and measure their value. Take advantage of the insights and best practices of the Excellence in KM class of 2023.

MANAGING PROCESS KNOWLEDGE

Research Description

To operate effectively, organizations need both business processes and associated knowledge. Process and knowledge management (KM) teams aim to document, standardize, and optimize how work gets done. Still, they often operate in their own “improvement silos” instead of collaborating on an integrated approach.  In this research, APQC researched ways organizations aligned process and knowledge management to improve process performance, reduce risks, and increase employee engagement.

Exploring APQC's Knowledge Flow Process

Research Description

APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge is created, identified, collected, reviewed, shared, accessed, and used within organizations. This collection brings together articles and resources related to the Knowledge Flow Process, including a framework to help you understand and manage knowledge flow and best practices for each of the seven steps.

KEEPING CONTENT FRESH AND FINDABLE

Research Description

As a result of content overload, disordered repository structures, and difficult search processes, many organizations are rethinking their approach to content management. Best practices for managing high-value content, formulating content strategies, monitoring execution, and optimizing search and discovery across channels are examined in this study.

Understanding Information Technology Benchmarks and Best Practices

Research Description

The content within the collection will teach you about key performance indicators (KPIs) for information technology, as well as proven performance improvement drivers and best practices. This content is derived from an analysis of APQC’s Open Standards Benchmarking® in Information Technology Organization Performance assessment and is a collection of benchmarks and metrics, as well as best practices and business drivers.

Current and Upcoming Research

Financial Management

Recently Completed Research

Digital and Its Role in Process

Research Description

In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the organizations they support. This research explores the role of digital technology in the process and performance space categorized by organizational size based on revenue, including defining trends in digital and technology for the PPM space, defining what organizations see as future needs and approaches for digital and technology in the PPM area, and identifying leading PPM digital technologies and tools.

2024 Process and Performance Management Priorities and Challenges

Research Description

At the close of 2023, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey looked at the top five priorities and challenges in key process and performance topics like business process management, continuous improvement, strategic planning, and data and measurement. It also explores potential changes in the process management discipline and how organizations utilize operational key performance indicators (KPIs).

End-to-End Processes 2023

Research Description

An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale issues such as improving organizational agility, becoming customer-centric, or entering a new market. Such goals rely on understanding how the organization creates value and aligns the purpose of its processes. This collection includes end-to-end process maps, based on the Process Classification Framework®, combined with related KPIs and benchmarks for the most common end-to-end processes. To learn more about how to use and apply end-to-end processes, see the Applying End-to-End Processes collection.

People of Process Management 2023

Research Description

In 2023, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work. This research explores the demographics, skillset, and education of today's process workers. Additionally, the research looks at reporting structures, responsibilities, and career advancement in the process field.

Current and Upcoming Research

  • Process Improvement Toolkit

    The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth, productivity, or any other goal, organizations implement process management to improve something.

    Although you can pursue process improvement without the benefit of process management—as many organizations do—this typically results in fragmented, random acts of improvement. The improvements may look exciting individually; but without an overarching management strategy, they often breed unintended consequences that harm other parts of the organization. There are three main components within process improvement – identification, prioritization and selection, and sustainability.

    This project aims to understand organization practices within each of the three categories and creating content to help organizations achieve successful process improvement journeys.

    Take the Survey
  • Sales and Marketing Key Benchmarks and Best Practices

    Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this collection will highlight sales and marketing key performance indicator (KPI) benchmarks and best practices for organizations. Metrics provided will include return on investment in marketing campaigns, customer satisfaction and brand awareness, sales and marketing FTEs, marketing spend, and more.

    Contact Madison Lundquist to Learn More
  • Setting Up a Process Management Program

    APQC is conducting a survey to understand process management program practices, strategies, and resources. The survey uses APQC’s Seven Tenets of Process Management as a structure for assessing key areas such as governance, strategy, change, improvement, measurement, tools, and models.

    Contact Madison Lundquist to Learn More

Financial Management

Recently Completed Research

2024 Supply Chain Priorities and Challenges

Research Description

In its 2024 Supply Chain Management Priorities and Challenges research, APQC asked supply chain professionals across numerous industries about their expectations and trends for the year ahead. Some examined topics include operational and process innovation, logistics, procurement, sourcing, and supply chain planning. Learn more about how well supply chains performed in 2023, changes and trends impacting supply chains, the biggest obstacles to improving supply chains, and focus areas and priorities for supply chains in 2024.

Supply Chain Resilience

Research Description

Disruption is no longer a one-off event, and extreme volatility is the new global reality. This collection of content is based on joint research from BCG and APQC into the range of resilience capabilities needed across the supply chain to thrive as things change. It is brought to you courtesy of the relationship between APQC and its member BCG.

Sustainability in Supply Chain: DSCI-APQC Joint Research

Research Description

As businesses continue to realize the importance of sustainability, Environmental, Social and Governance (ESG) practices have become a crucial aspect of supply chain management. The Digital Supply Chain Institute (DSCI) and APQC have recently conducted research to gather insights from supply chain leaders on the role of ESG in managing their supply chain and relationships with suppliers.

Connected Product Development Practices

Research Description

As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in connected product development. This collection of research provides a snapshot of the current state of connected product development, including Internet of Things (IoT) connectivity, data monetization plans, data use trends, challenges, skills needed, and software-enabled customization.

2024 Supply Chain Technology Quick Polls

Research Description

APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. This research from APQC gathered insights from supply chain professionals on a variety of topics, including Digital Transformation in Supply Chain, Big Data and Advanced Analytics, and Robotic Process Automation (RPA).

Next-Generation Supplier Relationship Management

Research Description

Much work has been done building good supplier relationship management (SRM) programs. As more companies embrace and adopt SRM best practices, it’s time to look holistically at the various best practices. Our research at APQC, conducted in partnership with experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy, focuses on how organizations can improve their SRM results. APQC wants to show organizations how to move beyond the limitations of past thinking to embrace a more complete, aligned, and balanced approach to collaborating with their suppliers.

Current and Upcoming Research

  • Direct and Indirect Procurement Trends

    As part of ongoing research in procurement, in 2024, APQC gathered information on the latest trends in direct and indirect procurement. This research provides a snapshot of the current state of direct and indirect procurement, including procurement challenges, supplier relationship management, use of technologies in procurement processes, and more.

     

    Contact Marisa Brown
  • 2024 Sourcing and Procurement Blueprint for Success

    This 2024 update of APQC’s Sourcing and Procurement Blueprint for Success will be a guide for how procurement professionals can achieve best-practice performance. The report will provide a framework for optimizing the core processes comprising sourcing and procurement as well as performance drivers to achieve success.

     

    Contact Marisa Brown
  • Supply Chain Insights

    If you have a story to tell about how your organization has overcome common supply chain challenges, implemented new supply chain programs, or built a better mousetrap in supply chain, we (and our audience) would love to hear about it!

    Share Your Story
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Sponsored Research Opportunities

APQC’s sponsored research program is a fee-based opportunity for professional services firms, associations, and technology providers to sponsor and participate in APQC research or data collection opportunities. Promote your brand, develop thought leadership, and access exclusive research through this program.

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