Understanding Information Technology Benchmarks and Best Practices

Last updated:
January 24, 2024
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This collection is your road map to successfully managing information technology efficiency and effectiveness. The content within will teach you about key performance indicators (KPIs) for information technology, as well as proven performance improvement drivers and best practices. This content is derived from an analysis of APQC’s Open Standards Benchmarking® in Information Technology Organization Performance assessment and is a collection of both benchmarks and metrics, as well as best practices and business drivers.