Understanding Information Technology Benchmarks and Best Practices

Last updated:
November 30, 2023
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This collection is your road map to success in managing information technology efficiency and effectiveness. The content within will teach you about key performance indicators (KPIs) for information technology, as well as proven performance improvement drivers and best practices. This content derives from an analysis of the Information Technology Organization Open Standards Benchmarking® survey, and is a collection of both benchmarks and metrics, as well as best practices and business drivers.