Information Technology Organization Performance Assessment

20 hours
2 weeks
Detailed function assessment

There may be a fee associated with this assessment, learn more.

Traditional IT assessments have focused on technology silos such as desktop, mainframe, operating systems, and networking. As IT executives around the globe have continued to demonstrate their critical role in supporting the business, leading organizations have shown that focusing on the process outcomes of IT can yield high returns; the need for a horizontal (or end-to-end process) view of the IT organization is increasingly important.

Find out how your IT organization can do more with less by completing IT Organization Open Standards Benchmarking Assessment to compare your IT processes and practices with those of relevant peers and world-class organizations in terms of costs, productivity, efficiency, and cycle time.

Some metrics related to this survey include:

  • Total IT cost, excluding depreciation/amortization, per IT function FTE
  • Number of FTEs that perform the IT function per 1,000 end users
  • Average time in days to deploy new computing capacity

All submissions to APQC's benchmarking database, both Open Standards Benchmarking and Rapid Performance Assessments, must be collected using APQC's easy-to-use Microsoft Excel data collection instruments. Please download a fresh copy of the assessment file by clicking the “Download Survey to Start Assessment” button.

Each benchmarking assessment offers an Excel-based data collection tool consisting of the survey itself, the measures associated with the survey, the glossary terms needed to understand the survey, and a copy of the Process Classification Framework (PCF) relevant to the data collection instrument. The consolidated data collection tool is intended to simplify the collection of benchmarking data within your organization.

How it works:


Once you have completed the data collection instrument, simply upload the file using APQC's secure file upload tool. Visit this URL to upload your file: If you are unable to connect to that web site, please contact the helpdesk for more information by sending an email to [email protected]. Please do not send privileged, confidential, or non-public data to APQC via email. Please contact the helpdesk on [email protected] if you have any further questions.

APQC analysts will immediately begin validation of your submission.

Download Survey to Start Assessment