Certified Knowledge Transfer Specialist

APQC has been researching and working in the discipline of knowledge management for three decades.  The goal of knowledge management is to ensure knowledge flows and is used at the point of need.  A critical success factor for use to occur is the knowledge must successfully transfer.  Knowledge transfer is the process of converting the knowledge inside people’s heads into content, learning materials, tools, and processes that others can use, and/or directly transferring knowledge from one person to another.

APQC’s three-day, virtual knowledge transfer specialist course provides a deep learning experience in how to transfer knowledge. The curriculum combines our proven methodologies, best practices, and techniques with real-world experience for fostering systematic and organic knowledge transfer. Participants will work through actual scenarios to identify, design, implement, and sustain knowledge transfer. Participants will also learn effective change management and communication strategies and walk away with skills that can be applied at the department level or in an enterprise-wide setting.

• Design a final project that showcases participants' appropriate application of APQC's knowledge transfer assets and resources
• Apply measures that demonstrate the performance of a knowledge transfer process
• Identify knowledge transfer drivers and opportunities
• Assess the degree of knowledge transfer needed
• Integrate knowledge transfer processes and activities into KM approaches and/or business processes
• Recognize the knowledge transfer infrastructure requirements, including change management, technology, and roles of continuous improvement and learning groups
   

The target audience includes Knowledge managers overseeing KM programs, IT specialists responsible for AI and other emerging technologies, HR and organizational development managers, learning managers, process specialists or managers, continuous improvement and quality managers, and business professionals tasked with KM or knowledge transfer within their part of the organization.
 

If any of these scenarios sound familiar, this course is for you.

• Onboarding New Employees: Streamlining the process of transferring critical knowledge to new hires to ensure they become productive quickly.
• Succession Planning: Ensuring that key knowledge is retained and transferred when employees retire or leave the organization.
• Project Handoffs: Facilitating smooth transitions between project teams to maintain continuity and avoid knowledge loss.
• Mergers and Acquisitions: Integrating knowledge from different organizations to create a cohesive and efficient operation.
• Process Improvements: Embedding knowledge transfer into continuous improvement initiatives to enhance processes and performance.
• Cross-Department Collaboration: Encouraging effective knowledge sharing between departments to foster innovation and problem-solving.
• Remote Work: Adapting knowledge transfer practices to support remote and hybrid work environments.
• Crisis Management: Ensuring critical knowledge is accessible and transferable during emergencies or unexpected disruptions.
• Technology Implementation: Supporting the adoption of new technologies by transferring necessary knowledge to users.
• Training and Development: Designing and implementing training programs that effectively transfer knowledge to employees.