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Embedding Knowledge in the Flow of Work
Course Description
The Embedding Knowledge in the Flow of Work course focuses on using process design and analysis to enhance knowledge flow across the enterprise. Participants will learn essential knowledge management (KM) concepts, frameworks, and best practices to enhance knowledge flow and sharing within their organizations. By the end of this course, participants will be able to develop effective KM governance models, align KM activities with business processes, and implement KM approaches that facilitate knowledge flow and sharing.
This course is designed as a collaboration between APQC and The Competency Alliance (TCA).
Now offered in English, Spanish, French, German, Mandarin, and Portuguese.
Learning Outcomes
- Develop a governance model for knowledge flow
- Embed knowledge management in work processes
- Align knowledge management activities and outputs with business processes
- Enable knowledge flow and sharing
- Identify roles to support KM in daily work
Audience
- Knowledge management professionals who are managing knowledge management programs or projects
- Business stakeholders and process improvement professionals needing to align KM with core business processes and workflows
- Business leaders sponsoring knowledge or process management initiatives
Syllabus
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- Intro
- Learning objectives
- Completion requirements
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- Intro
- Definition of KM
- Sustain KM: Focus on the user experience
- KM: Above and in the flow of work
- APQC Knowledge Flow Process
- Process is what we do and how we do it
- APQC's Input - Output Framework
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- Intro to chapter
- Understanding and breaking down the barriers
- Best practices for embedding knowledge in the flow of work
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- Intro to best practice #1
- Clearly define KM's purpose and impact on work
- Collect user feedback and improve
- Develop a strong business case for KM
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- Intro to best practice #2
- Accelerate knowledge flow, create value
- Best practices for knowledge capture
- Identify critical knowledge to be captured
- Best practices for knowledge access
- Make knowledge broadly accessible
- Best practices for knowledge use and reuse
- Integration makes access and use easy
- Example: project management
- Design for the teachable moment
- Expand advocacy and accountability
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- Intro to best practice #3
- Understanding your end user
- Perform a needs analysis
- Put knowledge where people will trip over it
- Five strategies to boost engagement
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- Intro to best practice #4
- Why embed KM support
- KM roles in the business
- Find on the ground support
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- Intro to best practice #5
- Measure KM through a business lens
- Understanding Knowledge Management
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- Intro to best practice #6
- Provide training and support to end users
- Build training around essential lessons
- Encourage participation and contribution
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- Summary
- Four things to remember
- Thank you and wrap-up
- Customer Feedback
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
