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Knowledge Mapping

Course Description

In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations. Participants will build skills in this course by practicing the tactical steps and tools to scope and complete a knowledge map; identifying and analyzing knowledge gaps; and using the insights from knowledge mapping to enhance critical knowledge flow in and across business processes. 

Learning Outcomes

  • Explain what knowledge is and how knowledge flows within organization
  • Describe what a knowledge map is and different types and uses of knowledge maps
  • Learn how to use APQC’s knowledge mapping technique to improve knowledge flow
  • Recognize how top--performing organizations use the knowledge mapping technique to identify knowledge flow issues and improvement opportunities
  • Employ critical success factors for creating a knowledge map

Audience

  • People who are responsible for identifying critical knowledge needed to support core business processes.
  • People who are tasked with improving access to and use of critical knowledge for the knowledge workers in their organizations and/or improving the quality (e.g., completeness, accuracy, relevance) of that critical knowledge. They may also be tasked with identifying opportunities to improve knowledge sharing and collaboration cross-functionally via the use of shared knowledge.
  • People who have knowledge management roles, including knowledge management leaders, specialists, and leaders of communities of practice.
  • People in process roles that work with knowledge-intensive processes and workflows.

Syllabus

    • Explicit Vs Tacit Knowledge
    • Knowledge Is a Strategic Asset
    • APQC’s Knowledge Flow Process
    • 8 Priorities for Knowledge Management
    • Knowledge Check

    • Overview of Knowledge Mapping
    • Knowledge Map
    • Purpose of A Knowledge Map
    • What A Knowledge Map Reveals
    • Types of Knowledge A Map Can Identify
    • Example of a Knowledge Map
    • Insights Provided
    • Common Uses of Knowledge Maps
    • Knowledge Check

    • Types of Knowledge Maps
    • Common Types of Knowledge Maps
    • Enterprise Level Knowledge Map
    • Cross-Functional Knowledge Map
    • Process Based Knowledge Map
    • Other Types of Knowledge Maps
    • Knowledge Check

    • Creating a Knowledge Map
    • Steps to Create a Knowledge Map
    • Identify the Scope
    • Define the Business Value
    • Knowledge Mapping Roles
    • Identify the As Is Process Steps
    • Creating the Knowledge Map Framework
    • Populate the Knowledge Map
    • Techniques for Populating
    • Mapping Techniques
    • Mapping Techniques: Focus on Reds
    • Mapping Techniques: Evaluate Yellows
    • Knowledge Check

    • Putting Your Knowledge Map to Work
    • Analyze the Risks
    • Additional Risk Analysis Considerations
    • Prioritize the Opportunities
    • Create an Action Plan
    • Example: Knowledge Map Uses
    • Update the Knowledge Map
    • Knowledge Check

    • Case Studies
    • Example: US Military Organization
    • Example: Multinational Tire Organization
    • Example: Fuel Transportation and Logistics Organization
    • Course Evaluation 

    • Wrap-Up
    • Key Takeaways
    • Additional Resources 
Continuing Education Units (CEUs)
0.4

As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.

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  • Member Price
    $260
    Non-Member Price
    $325
    Duration
    3.5 to 5 Hours
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