Knowledge Mapping
Course Description
The best ideas build on shared knowledge. Learn how to identify, visualize, and protect critical knowledge in your organization.
In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations. Participants will build skills in this course by practicing the tactical steps and tools to scope and complete a knowledge map; identifying and analyzing knowledge gaps; and using the insights from knowledge mapping to enhance critical knowledge flow in and across business processes.
This course is part of the APQC Knowledge Management Basics Learning Path: a 5-part course series offering a foundational understanding and practical skills for professionals looking to apply knowledge techniques across their organization. Purchase the course bundle here. (If you’ve already purchased this course and want to upgrade to the Knowledge Management Basics Learning Path, please contact our training team for a discount code.)
Learning Outcomes
- Explain what knowledge is and how knowledge flows within organization
- Describe what a knowledge map is and different types and uses of knowledge maps
- Learn how to use APQC’s knowledge mapping technique to improve knowledge flow
- Recognize how top--performing organizations use the knowledge mapping technique to identify knowledge flow issues and improvement opportunities
- Employ critical success factors for creating a knowledge map
Audience
- People who are responsible for identifying critical knowledge needed to support core business processes.
- People who are tasked with improving access to and use of critical knowledge for the knowledge workers in their organizations and/or improving the quality (e.g., completeness, accuracy, relevance) of that critical knowledge. They may also be tasked with identifying opportunities to improve knowledge sharing and collaboration cross-functionally via the use of shared knowledge.
- People who have knowledge management roles, including knowledge management leaders, specialists, and leaders of communities of practice.
- People in process roles that work with knowledge-intensive processes and workflows.
Syllabus
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- Explicit Vs Tacit Knowledge
- Knowledge Is a Strategic Asset
- APQC’s Knowledge Flow Process
- 8 Priorities for Knowledge Management
- Knowledge Check
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- Overview of Knowledge Mapping
- Knowledge Map
- Purpose of A Knowledge Map
- What A Knowledge Map Reveals
- Types of Knowledge A Map Can Identify
- Example of a Knowledge Map
- Insights Provided
- Common Uses of Knowledge Maps
- Knowledge Check
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- Types of Knowledge Maps
- Common Types of Knowledge Maps
- Enterprise Level Knowledge Map
- Cross-Functional Knowledge Map
- Process Based Knowledge Map
- Other Types of Knowledge Maps
- Knowledge Check
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- Creating a Knowledge Map
- Steps to Create a Knowledge Map
- Identify the Scope
- Define the Business Value
- Knowledge Mapping Roles
- Identify the As Is Process Steps
- Creating the Knowledge Map Framework
- Populate the Knowledge Map
- Techniques for Populating
- Mapping Techniques
- Mapping Techniques: Focus on Reds
- Mapping Techniques: Evaluate Yellows
- Knowledge Check
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- Putting Your Knowledge Map to Work
- Analyze the Risks
- Additional Risk Analysis Considerations
- Prioritize the Opportunities
- Create an Action Plan
- Example: Knowledge Map Uses
- Update the Knowledge Map
- Knowledge Check
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- Case Studies
- Example: US Military Organization
- Example: Multinational Tire Organization
- Example: Fuel Transportation and Logistics Organization
- Course Evaluation
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- Wrap-Up
- Key Takeaways
- Additional Resources
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
