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Essential Skills to Map Process and Knowledge
Course Description
In this course, participants will learn essential process mapping techniques and how to link critical knowledge assets to the processes. With visibility to both the process and knowledge flow, you will be able to identify and prioritize targeted improvements. Further, you will see how clarifying both process and knowledge responsibilities contributes to success. Through real-life examples and practical tips, participants will gain insights on how to apply these techniques for tangible benefits in your organizations.
Learning Outcomes
- Learn process mapping techniques and connect critical knowledge to the processes
- Understand how role analysis fits into process and knowledge design and improvement
- Identify approaches and uses for organizational success
Audience
- Process and knowledge managers
- Improvement specialists
- Continuous improvement workers
- Subject matter experts
Syllabus
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- Select a Process
- Mapping Essentials Overview
- Looking to Answer
- Frameworks vs. Definitions
- What is a Process Model?
- Building a Shared Vision
- Why Organizations Map Processes
- Mapping Techniques Include
- Different Levels
- How to Develop Process Maps
- Questions to Ask when Mapping
- SIPOC Holistic View
- Alternative Technique: IGOE model
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- Before You Begin
- Flowchart Types
- Top-Down Flow Chart
- Create a Top-Down Flowchart
- Traditional Flowchart
- Cross Functional / Swim Lanes
- Standard Symbols
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- Build in Single Page Views
- Methodology
- Maintain Process Clarity
- The Framework Defines Your Steps
- Staying On Course
- Working With Decisions
- Complex Decisions Made Manageable
- Branching shows Parallel Processes
- Consider Your Audience
- Create a Relationship Map
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- Summary
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- Definition of Knowledge
- Explicit & Tacit Knowledge
- Knowledge is a Strategic Asset
- Knowledge is Sticky
- APQC’s Knowledge Flow Process
- Top 8 Priorities for Knowledge Management Teams
- Group Discussion: Knowledge Mapping Importance
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- Road Trip - Knowledge Mapping
- Purpose of a Knowledge Map
- What a Knowledge Map Reveals
- Types of Knowledge A Map Could Identify
- Example of A Knowledge Map
- Insights Provided by Knowledge Maps
- Common Uses of Knowledge Maps
- Examples of Knowledge Map Uses
- Knowledge Types/Domains
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- Common Types of Knowledge Maps
- Enterprise-Level Knowledge Map
- Cross-Functional Knowledge Map
- Process-Based Knowledge Map
- Other Types of Knowledge Maps
- Knowledge Map Focus Area
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- Steps to Create a Knowledge Map
- Identify the Scope
- Define the Business Value
- Knowledge Mapping Roles
- Identify the “As-Is” Process Steps
- Create the Knowledge Map Framework
- Populate the Knowledge Map
- Techniques for Populating the Knowledge Map
- Additional Questions to Consider
- Mapping Techniques: Sources and Gaps
- Mapping Techniques: Measures and Details
- Mapping Techniques: Focus on Reds
- Mapping Techniques: Evaluate Yellows
- Building Your Knowledge Map
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- Analyze the Risks
- Additional Analysis Considerations
- Prioritize the Opportunities
- Create an Action Plan
- Example: Knowledge Map Uses
- Analyze Your Knowledge Map
- Update the Knowledge Map
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- U.S. Military Organization
- Multinational Tire Organization
- Fuel Transportation and Logistics Organization
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- Summary & Wrap Up
- Additional Resources
- Reminder: After session
- Course Evaluation
Continuing Education Units (CEUs)
0.8
As an IACET Accredited Provider, APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
