Improving Process Clarity: Mapping Processes with a SIPOC

Published On:
May 24, 2019
Authored By:
APQC
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Whether designing a new process or improving an existing one, it's vital to identify all the inputs and outputs for each step of the process to help embed a cross-functional perspective, clearly delineate hand-offs, and ensure all process expectations are understood and supported. A common technique for identifying inputs and outputs is SIPOC analysis a technique that requires the identification of all of the supplier, inputs, process, outputs, and customer. This short article includes a short explanation of what a SIPOC is and how to use it in your process management efforts.