Powering Process & Knowledge Excellence

This session examined practical approaches for aligning business priorities with process management, knowledge management, and enterprise technology initiatives. Panelists shared real-world examples, lessons learned, and emerging best practices for improving operational agility, strengthening collaboration between business and IT, and enabling more effective execution across complex organizations.

Attendees gained insights into:

• Strategies for connecting business priorities to operational execution
• Ways organizations are using business capabilities, process frameworks, and reference architectures to guide transformation efforts
• Lessons learned from implementing and evolving enterprise process and knowledge initiatives
• Building on conversations from the APQC Connect 2026 conference, this session brings those insights to a broader audience. Whether your focus is operational excellence, digital transformation, process management, or knowledge management, you’ll leave with practical ideas for creating smarter, more connected operations.

This webinar was sponsored by SAP and eGain.

This is a copy of the presentation slides. View the video.