How Federal Home Loan Bank of San Francisco Adapted APQC's PCF to Guide Cost Reduction

When budget pressures mounted, Federal Home Loan Bank of San Francisco took a different approach to cost reduction. Instead of focusing solely on headcount, the organization used APQC’s Process Classification Framework® (PCF) to gain a clearer view of how resources were distributed across enterprise processes, helping leaders make more informed decisions about where to investigate costs and allocate attention.

Key Takeaways

• A process-based view of the organization can reveal resource concentrations that are difficult to see through departments and reporting structures alone.
• Using a common process framework helped leaders connect disparate resource inventories to a shared view of enterprise work.
• Heat maps provided a practical way to identify areas that warranted deeper analysis before cost-reduction decisions were made.
• Examining work through the lens of processes expanded the conversation beyond headcount to include technology, suppliers, oversight activities, and other resource demands.

Click the View Now button to learn how Federal Home Loan Bank of San Francisco used the PCF to uncover resource hot spots and support more targeted cost-reduction decisions.