The Employee Experience

HR and management circles are abuzz with talk of a new human capital management approach—the employee experience—which promises to positively transform work. But, behind this talk, lies a lot of confusion. Use these resources to get a clear understanding of this timely topic.

Are Employees Today Engaged at Work?

Each year, organizations invest more than half a billion dollars in improving employee engagement. But determining whether these investments are paying off—whether they are engaging employees at work—isn’t easy. This article explains why and proposes a path for improvement.

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Questions about the employee experience or other HCM topics?

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What is the employee experience?

Employee experience is a holistic understanding of what employees do—the physical environment, the culture in which they evolve and the work and activities (increasingly through digital means) that they perform. These three dimensions come together throughout the employee lifecycle—there is a candidate experience, onboarding, learning, working experience, etc. Each moment that matters in a day or in a career can be understood with the experience lenses, i.e., what does it look like from the perspective of the employee? Is there a sense of personalization, access, convenience and authenticity? A lot of that approach is inspired by previous work in customer experience—HR is just applying it to employees.

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How does the employee experience differ from employee engagement?

Experience is what it feels like to be an employee. Over time, if you have many positive, constructive, meaningful experiences, you will be more engaged. Engaged employees have higher retention and productivity because they care about the work, the workplace and their organization. Engagement looks at the relationship between the employee and the organization, with drivers such as trust in leadership, communication, recognition, career development, and future vision.

In short, it’s about good management and good leadership. We engage employees by appealing to their aspirations and rewarding them, it has a fundamentally human dimension. Experience, being a broader concept, encompasses also the physical layout of your workspace, the flexibility of your work hours and location, the quality of the digital systems that you use, etc.

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See How Your Efforts Measure Up

Use our Reward and Retain Employees Open Standards Benchmarking Assessment to benchmark the current state at your organization.

Avoid spending hundreds of thousands of dollars every year recruiting and training new employees to replace the ones who leave by assessing your processes with the Reward and Retain Employees Open Standards Benchmarking Assessment. Identify key measures and reveal core standards of superior performance