Tools & Templates
The Employee Experience
HR and management circles are abuzz with talk of a new human capital management approach—the employee experience—which promises to positively transform work. But, behind this talk, lies a lot of confusion. Use these resources to get a clear understanding of this timely topic.
Employee Engagement
Engaging employees is a high priority for most organizations. Yet, employees today are only moderately engaged. This collection contains resources for benchmarking and improving employee engagement. Learn about engagement best practices, trends, and innovations.
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Questions about the employee experience or other HCM topics?
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What is the employee experience?
Employee experience is a holistic understanding of what employees do—the physical environment, the culture in which they evolve and the work and activities (increasingly through digital means) that they perform. These three dimensions come together throughout the employee lifecycle—there is a candidate experience, onboarding, learning, working experience, etc. Each moment that matters in a day or in a career can be understood with the experience lenses, i.e., what does it look like from the perspective of the employee? Is there a sense of personalization, access, convenience and authenticity? A lot of that approach is inspired by previous work in customer experience—HR is just applying it to employees.
How can you keep your employee engagement strategy up to date?
Today’s workforce is presented with a vast array of options when it comes to choosing their ideal workplace, resulting in a highly competitive landscape for employers. In order to successfully attract, engage, and retain top talent, organizations must implement targeted and strategic approaches that address their unique challenges.
APQC recommends these seven distinct strategies that can be tailored to meet the specific engagement and retention needs of different organizations.
1. EMPLOYEE PULSE SURVEYS
2. EMPLOYEE NET PROMOTER SCORE
3. EMPLOYEE EXPERIENCE DESIGN
4. EMPLOYEE PERSONAS
5. EMPLOYEE EXPERIENCE MAPS
6. EMPLOYEE SENTIMENT ANALYSIS
7. PREDICTING TURNOVER RISK
See How Your Efforts Measure Up
Use our Reward and Retain Employees Open Standards Benchmarking Assessment to benchmark the current state at your organization.
Avoid spending hundreds of thousands of dollars every year recruiting and training new employees to replace the ones who leave by assessing your processes with the Reward and Retain Employees Open Standards Benchmarking Assessment. Identify key measures and reveal core standards of superior performance
