On-Demand Webinars

APQC hosts monthly webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external thought leaders and practitioners to present their ideas and insights. This list includes the webinar recordings and presentation slides from APQC webinars. If you have any questions about the webinars please contact [email protected].

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Archived Webinars

2025

Event Name	Presenters	Topics	Date	Resources
The Essentials of Knowledge Transfer	Lynda Braksiek, Cindy Hubert, Darcy Lemons	Knowledge Management	March 2025	Public Webinars & Videos: The Essentials of Knowledge Transfer (Recording) Presentation Slides: The Essentials of Knowledge Transfer (Slides)
2025 Supply Chain Priorities, Challenges, and Trends	Marisa Brown	Supply Chain Management	February 2025	Public Webinars & Videos: 2025 Supply Chain Priorities, Challenges, and Trends Presentation Slides: 2025 Supply Chain Priorities, Challenges, and Trends
2025 Financial Management Priorities and Challenges	Kelley Pruetz	Finance and Accounting	February 2025	Public Webinars & Videos: 2025 Financial Management Priorities and Challenges: Webinar Presentation Slides: 2025 Financial Management Priorities and Challenges: Webinar Slides
What to Expect in Process and Performance Management in 2025	Madison Lundquist	Process and Performance Management	February 2025	Public Webinars & Videos: What to Expect in Process and Performance Management in 2025 Presentation Slides: What to Expect in Process and Performance Management in 2025
How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts	Madison Lundquist	Process and Performance Management	January 2025	Members only Webinars & Videos: How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts Presentation Slides: How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts
Introduction to HR Measures Series: Measuring HR Strategy and Planning Processes	Elissa Tucker	Human Capital Management	January 2025	Members only Webinars & Videos: Introduction to HR Strategy Measures Presentation Slides: Introduction to HR Strategy Measures

2024

2023

Event Name	Presenters	Topics	Date	Resources
The Latest Trends and Performance Levers for HR Shared Services Organizations		Human Resources, Human Capital Management	December 2023	Public Presentation Slides: The Latest Trends and Performance Levers for HR Shared Services Organizations Webinars & Videos: The Latest Trends and Performance Levers for HR Shared Services Organizations
The Role Technology Plays in KM: Adapting to Disruptions and Transforming Culture	Lynda Braksiek, Cindy Hubert, Brittnee Dixon	Knowledge Management	December 2023	Public Webinars & Videos: The Role of Technology in KM: Adapting to Disruptions and Transforming Culture Presentation Slides: The Role of Technology in KM: Adapting to Disruptions and Transforming Culture
Who Are the People of Process?	Madison Lundquist	Process and Performance Management	December 2023	Members only Webinars & Videos: Who Are the People of Process? Presentation Slides: Who Are the People of Process?
Reflect, Connect, and Envision: APQC's Annual Conference "Check-up"	Cindy Hubert, Lynda Braksiek, Madison Lundquist	Knowledge Management	November 2023	Public Presentation Slides: Reflect, Connect and Envision: APQC’s Annual Conference Check-up Webinars & Videos: Reflect, Connect and Envision: APQC’s Annual Conference Check-up
How Organizations Manage Change - Live Panel Session	Madison Lundquist, Lynda Braksiek	Knowledge Management, Process and Performance Management	October 2023	Members only Webinars & Videos: How Organizations Manage Change: Live Panel Session Presentation Slides: How Organizations Manage Change: Live Panel Session
Using Audits and Benchmarking to Build Supply Chain Resilience		Supply Chain Management	October 2023	Public Webinars & Videos: Using Audits and Benchmarking to Build Supply Chain Resilience Presentation Slides: Using Audits and Benchmarking to Build Supply Chain Resilience
Member Storytime: Integrating KM and Process for Success	Lynda Braksiek	Knowledge Management	October 2023	Members only Presentation Slides: Member Storytime: Integrating KM and Process for Success Slides Webinars & Videos: Member Storytime: Integrating KM and Process for Success
2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs	Lynda Braksiek	Knowledge Management	September 2023	Public Webinars & Videos: 2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs Presentation Slides: 2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs
Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation		Process and Performance Management	September 2023	Public Webinars & Videos: Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation Presentation Slides: Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation
How to Leverage Process Frameworks	Madison Lundquist	Process and Performance Management, Process, Process Design, Process Framework, Process Improvement	August 2023	Public Webinars & Videos: How to Leverage Process Frameworks Presentation Slides: How to Leverage Process Frameworks
Back to School Edition: KM Essentials Never Go Out Of Style!	Lynda Braksiek, Brittnee Dixon, Darcy Lemons, Cindy Hubert	Knowledge Management	August 2023	Public Webinars & Videos: Back to School Edition: KM Essentials Never Go Out of Style! Presentation Slides: Back to School Edition: KM Essentials Never Go Out of Style!
Supply Chain Benchmarking: What, Why and How	Marisa Brown	Supply Chain Management	July 2023	Public Webinars & Videos: Supply Chain Benchmarking: What, Why, and How Presentation Slides: Supply Chain Benchmarking: What, Why, and How
How to Leverage APQC's KM Maturity Assessment	Lynda Braksiek, Darcy Lemons	Knowledge Management	July 2023	Public Webinars & Videos: How to Leverage APQC's KM Maturity Assessment Presentation Slides: How to Leverage APQC's KM Maturity Assessment
People, Process, Purpose. Cornerstones of Sustainability	Madison Lundquist	Process and Performance Management	July 2023	Public Presentation Slides: People, Process, Purpose: Cornerstones of Sustainability Webinars & Videos: People, Process, Purpose: Cornerstones of Sustainability

Event Name	Presenters	Topics	Date	Resources
Setting the Stage for Tomorrow Through Finance Shared Services			November 2024	Public Webinars & Videos: Setting the Stage for Tomorrow Through Finance Shared Services Presentation Slides: Setting the Stage for Tomorrow Through Finance Shared Services
Unlocking the Synergy Between Knowledge Management and AI		Knowledge Management	November 2024	Public Webinars & Videos: Unlocking the Synergy: Knowledge Management and AI Presentation Slides: Unlocking the Synergy: Knowledge Management and AI
Introduction to HR Measures: Rewards and Retention Measures	Elissa Tucker	Human Capital Management	October 2024	Members only Webinars & Videos: Introduction to Rewards & Retention Measures Presentation Slides: Introduction to Rewards & Retention Measures
Assessing Change Readiness: A Risk Mitigation Practice for Project Success		Knowledge Management, Process and Performance Management	October 2024	Public Webinars & Videos: Assessing Change Readiness: A Risk Mitigation Practice for Project Success Presentation Slides: Assessing Change Readiness: A Risk Mitigation Practice for Project Success
Three Steps to Innovation Capability		Supply Chain Management	September 2024	Public Webinars & Videos: Three Steps to Innovation Capability Presentation Slides: Three Steps to Innovation Capability
Unlocking Insights: Survey Findings on the Current State of Accounts Receivable Processes	Kelley Pruetz	Finance and Accounting	September 2024	Public Webinars & Videos: Accounts Receivable Research Highlights Presentation Slides: Accounts Receivable Research Highlights
Practices That Drive BPM Program Success	Madison Lundquist	Process and Performance Management	September 2024	Members only Webinars & Videos: Practices That Drive BPM Program Success Presentation Slides: Practices That Drive BPM Program Success
Engagement Strategies for Excellence in Knowledge Management		Knowledge Management	September 2024	Public Webinars & Videos: Engagement Strategies for Excellence in Knowledge Management Presentation Slides: Engagement Strategies for Excellence in Knowledge Management: Presentation Slides
Strategize, Execute, Transform: Mastering the 14 Critical Capabilities for Organizational Success		Process and Performance Management	August 2024	Public Webinars & Videos: Strategize, Execute, Transform: Mastering the 14 Critical Capabilities for Organizational Success Presentation Slides: Strategize, Execute, Transform: Mastering the 14 Critical Capabilities for Organizational Success
APQC Supply Chain Research Recap	Marisa Brown	Supply Chain Management	August 2024	Members only Webinars & Videos: APQC Supply Chain Research Recap Presentation Slides: APQC Supply Chain Research Recap
Introduction to HR Measures: Learning and Development Measures	Elissa Tucker	Human Capital Management	August 2024	Members only Webinars & Videos: Introduction to Learning & Development Measures Presentation Slides: Introduction to Learning & Development Measures
Back to School Edition: Building Effective and Long-lasting Communities of Practice		Knowledge Management	August 2024	Public Webinars & Videos: Back to School Edition: Building Effective and Long-lasting Communities of Practice Presentation Slides: Back to School Edition: Building Effective and Long-lasting Communities of Practice (Slides)
What’s the Difference Between Process Maturity and Process Management Maturity?	Madison Lundquist, Dewey Dorsett		July 2024	Members only Webinars & Videos: What’s the Difference Between Process Maturity and Process Management Maturity? Presentation Slides: What’s the Difference Between Process Maturity and Process Management Maturity?
Supporting Your Path to Better Decision-Making, Optimization, and Innovation		Process and Performance Management	June 2024	Public Webinars & Videos: Supporting Your Path to Better Decision-Making, Optimization, and Innovation Presentation Slides: Supporting Your Path to Better Decision-Making, Optimization, and Innovation
Knowledge Revolution with Generative AI: Megatrends and Success Stories		Knowledge Management	June 2024	Public Webinars & Videos: Knowledge Revolution with Generative AI: Megatrends and Success Stories Webinar Presentation Slides: Knowledge Revolution with Generative AI: Megatrends and Success Stories Presentation Slides
Highlights from APQC's 2024 Conference: Connect. Change. Grow	Jeffery Varney, Lynda Braksiek, Madison Lundquist	Knowledge Management, Process and Performance Management	May 2024	Public Webinars & Videos: Highlights from APQC's 2024 Conference: Connect. Change. Grow Webinar Presentation Slides: Highlights from APQC's 2024 Conference: Connect. Change. Grow Webinar Slides
Trends in Learning & Development: Measuring L&D Effectiveness and Impact	Elissa Tucker	Human Capital Management	May 2024	Public Webinars & Videos: Trends in Learning & Development: Measuring L&D Effectiveness and Impact Presentation Slides: Trends in Learning & Development: Measuring L&D Effectiveness and Impact
Introduction to HR Measures: HR Function Measures	Elissa Tucker	Human Capital Management	April 2024	Members only Webinars & Videos: Introduction to HR Function Measures Presentation Slides: Introduction to HR Function Measures
Sustainability in Supply Chains: Navigating the ESG Landscape		Supply Chain Management	April 2024	Public Webinars & Videos: Sustainability in Supply Chains: Navigating the ESG Landscape Presentation Slides: Sustainability in Supply Chains: Navigating the ESG Landscape
Digital and Its Role in Process	Madison Lundquist	Process and Performance Management	April 2024	Public Webinars & Videos: Digital and Its Role in Process Webinar Presentation Slides: Digital and Its Role in Process Webinar
Content Management in the Era of AI	Lynda Braksiek, Darcy Lemons, Brittnee Dixon	Knowledge Management	April 2024	Public Webinars & Videos: Content Management in the Era of AI Webinar Presentation Slides: Content Management in the Era of AI Presentation Slides
Trends in Learning & Development: Programs, Practices, and Tech Adoption	Elissa Tucker	Human Capital Management	April 2024	Public Webinars & Videos: Trends in Learning & Development: Practices, Programs, and Technology Presentation Slides: Trends in Learning & Development: Practices, Programs, and Technology
Beyond Kaizen: Olympus' Inspiring Case Study on Driving Operational Excellence		Process and Performance Management	March 2024	Public Webinars & Videos: Beyond Kaizen: Olympus' Inspiring Case Study on Driving Operational Excellence Presentation Slides: Beyond Kaizen: Olympus' Inspiring Case Study on Driving Operational Excellence
Mastering Change: KM Member Insights From a Seasoned Expert		Knowledge Management	March 2024	Public Webinars & Videos: Mastering Change: KM Member Insights From a Seasoned Expert Webinar Presentation Slides: Mastering Change: KM Member Insights From a Seasoned Expert Presentation Slides
Financial Management Priorities and Challenges	Kelley Pruetz	Finance and Accounting	March 2024	Public Webinars & Videos: Financial Management Priorities and Challenges Presentation Slides: Financial Management Priorities and Challenges Presentation Slides
2024 Supply Chain Priorities, Challenges, and Trends	Marisa Brown	Supply Chain Management	February 2024	Public Webinars & Videos: 2024 Supply Chain Priorities, Challenges, and Trends Presentation Slides: 2024 Supply Chain Priorities, Challenges, and Trends
What to Expect in Process and Performance Management in 2024?	Madison Lundquist	Process and Performance Management	February 2024	Public Presentation Slides: What to Expect in Process and Performance Management in 2024 Webinars & Videos: What to Expect in Process and Performance Management in 2024
Trends in Learning & Development: Learning Needs, Staffing, and Spending	Elissa Tucker	Human Capital Management	February 2024	Public Presentation Slides: Trends in Learning & Development: Learning Needs, Staffing, and Spending Webinars & Videos: Trends in Learning & Development: Learning Needs, Staffing, and Spending
2024 Pulse Check: Top KM Priorities and Predictions	Lynda Braksiek, Brittnee Dixon, Cindy Hubert	Knowledge Management	February 2024	Public Presentation Slides: 2024 Pulse Check: Top KM Priorities and Predictions Webinar Presentation Slides Webinars & Videos: 2024 Pulse Check: Top KM Priorities and Predictions Webinar
What Are End-to-End Processes and How Do Organizations Use Them?	Madison Lundquist	Process and Performance Management	January 2024	Members only Webinars & Videos: What are End-To-End Processes and How Do Organizations Use Them? Presentation Slides: What are End-To-End Processes and How Do Organizations Use Them?