On-Demand Webinars

APQC hosts monthly webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external thought leaders and practitioners to present their ideas and insights. This list includes the webinar recordings and presentation slides from APQC webinars.  If you have any questions about the webinars please contact webinars@apqc.org.

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If you are interested in learning more about APQC membership and getting an inside look at our tools, take a moment to watch our on-demand demo.

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2022

Building the Roadmap Together: Process Highlights from APQC's 2022 Conference Holly Lyke-Ho-Gland, Jeffery Varney Process and Performance Management June 2022 Public
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Building the Roadmap Together: KM Highlights from APQC’s Conference Lauren Trees, Cindy Hubert Knowledge Management, KM Change Management, KM Roles, Governance, and Leadership, KM Strategy May 2022 Public
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Supplier Spend Predictions and Forecasting: Best Practices Bryan Baum, Marisa Brown Procurement, Supply Chain Planning, Demand Management, Sales and Operations Planning May 2022 Members only
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5 Ingredients for Sustainable Transformation Michelle Hammersley Finance and Accounting, Performance Management, Organization Structures, Process and Performance Management, Process May 2022 Members only
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What It Takes to Shape Organizational Culture Elissa Tucker, Nathanael Vlachos Human Capital Management, Culture May 2022 Public
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Tipping Points for KM at the Asian Development Bank Susann Roth, MD, MPH, PHD KM Change Management, KM Strategy April 2022 Members only
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Order-to-Cash: Performance Drivers for Success Kathy Colucci, Marisa Brown Accounts Receivable, Order to Cash, Process and Performance Management, Process, Order to Cash, Sales and Order Management, Supply Chain Management, Order Management April 2022 Public
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Optimizing Working Capital through a Digital Shared Services Center Ryan Berza Working Capital Management, Shared Services April 2022 Public
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HR Shared Services: Key Trends and Performance Drivers Karen Hilton, Courtney Jackson Call Centers, Human Resources, Human Capital Management, HCM Strategy, HCM/HR Operations, HR Service Centers, Workforce Information and Analytics, Shared Services April 2022 Members only
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A Conversation About Knowledge Management and Organizational Culture Antonio Moneo Lain, Lauren Trees, Leland Holmquest, Dana Tessier Diversity, Knowledge Management, KM Change Management, KM Strategy March 2022 Members only
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Embedding ESG Principles into Your Process Architecture Deep Parekh, PhD Environmental Health & Safety, Process and Performance Management, Process Measures, Process Framework, Logistics, Manufacturing, Procurement, Supply Chain Planning March 2022 Members only
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Human Capital Management: What We've Learned and Where We're Going Elissa Tucker Human Capital Management, Employee Communication & Engagement, Employee Training & development, HCM Strategy, HCM/HR Operations, Recruiting and Staffing, Rewards, Recognition, and Retention, Workforce Information and Analytics February 2022 Public
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Knowledge Hubs: Key to a Successful Digital Customer and Employee Experience Sam Hahn Knowledge Management, Communities and Networks February 2022 Public
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2022 Supply Chain Priorities and Challenges Marisa Brown Supply Chain Management February 2022 Public
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Prioritize Improvement with the BEST Quick Scan Tool Grace Duffy, Holly Lyke-Ho-Gland Benchmarking, Process and Performance Management, Measurement, Process February 2022 Members only
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What to Expect in 2022 Holly Lyke-Ho-Gland Process and Performance Management February 2022 Public
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The Steps KM Forgets When Managing Change Cindy Hubert, Lauren Trees KM Change Management, Change Management January 2022 Public
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Improving Demand and Supply Through Integrated Business Planning Mansour Alhawas Strategic Planning, Scenario Planning, Logistics, Supply Chain Analytics, Supply Chain Planning, Demand Management, Sales and Operations Planning January 2022 Members only
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Where Will Finance Focus in 2022? Perry Wiggins, Todd Unikel Finance and Accounting January 2022 Public
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Process and Performance Management for Diversity and Equity Melinda Munro, Sarah Mushtaq Legal and Compliance, Diversity, Process and Performance Management, Process, Process Framework, Process Improvement January 2022 Members only
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2021

How Process and Knowledge Boost Personal Productivity Holly Lyke-Ho-Gland, Lauren Trees Knowledge Management, Productivity, Process and Performance Management December 2021 Public
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AI is Driving New Skills in Supply Chain Marisa Brown Supply Chain Management November 2021 Public
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Why Bother Assessing Process Maturity Holly Lyke-Ho-Gland, Dr. Indrajit Ray PhD, MEng, ACGI, DIC. Process and Performance Management, Business Process Management (BPM) November 2021 Members only
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What Workers Want from HR Elissa Tucker Human Resources, Human Capital Management, Strategic HR Planning November 2021 Members only
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How Innovative Is Your KM Approach? Robin Ray-Howett Innovation, Knowledge Management, KM Strategy November 2021 Members only
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Coca-Cola’s journey to becoming a learning organization Tapaswee Chandele Learning Organization October 2021 Public
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Survive and Thrive with a KM Strategy to Drive Innovation Tamara Viles Innovation, KM Change Management, KM Strategy, KM Tools and Approaches October 2021 Members only
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From Conceptualization to Value creation with Shared Services Richard Alvares Shared Services October 2021 Public
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Leading Practices in Procurement Transformation Trey Robinson, John Francis Supply Chain Management, Procurement September 2021 Public
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Presentation Slides
Process Frameworks: Element of Better Process Pursuits Holly Lyke-Ho-Gland, Mellissa Creppel Process and Performance Management September 2021 Public
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2021 Knowledge Management Trends and Predictions Lauren Trees Knowledge Management September 2021 Public
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Insights into Internal Controls Chris Doxey Finance and Accounting September 2021 Members only
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Presentation Slides
Measure Knowledge Through the Lens of the Business  Lauren Trees, Cindy Hubert, Darcy Lemons Knowledge Management August 2021 Members only
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Presentation Slides
Optimizing Process Value for Internal Customers Steven Slate, Chris Yardley Process and Performance Management August 2021 Members only
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What's Really Happening in HR? Highlights from APQC's New Survey Elissa Tucker Human Capital Management August 2021 Members only
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Presentation Slides
Collaborating on a Successful Virtual Financial Audit Perry Wiggins, Lauren Trees, Megan McCulloch Finance and Accounting, Auditing, Auditing Analytics August 2021 Members only
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Collaborate and Capture Critical Supply Chain Knowledge Marisa Brown Supply Chain Management August 2021 Members only
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Benchmarking Sourcing and Procurement Marisa Brown Supply Chain Management July 2021 Members only
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Global Supply Chain Realignment Neeraj Bansal, Naveen Aggarwal, Himanshu Tewari Supply Chain Management, Procurement, Supply Chain Planning July 2021 Public
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Travel and Entertainment: The How, The Why, the ROI Rachele Collins, Ph.D., Ernie Humphrey Finance and Accounting, Travel and Entertainment July 2021 Public
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Presentation Slides
Tying Knowledge to Action: Strategies for a Modern Digital Workplace  Alana Cento Knowledge Management, Process and Performance Management July 2021 Public
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Remoteability: The Essential Post-Pandemic HR Metric Timothy Peffers Working Capital Management, Compensation and benefits, Wellness Programs, Work Life Balance, HCM Strategy, Rewards, Recognition, and Retention July 2021 Public
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Practices That Drive Organizational Agility Holly Lyke-Ho-Gland Process and Performance Management June 2021 Members only
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How KM Supports Innovation Kim Glover, Suzan Pickels, Soha Farouk Radwan, Robin Ray-Howett, Lauren Trees Innovation, Knowledge Management June 2021 Members only
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What is The State of Corporate Treasury? Treasury Strategies’ Survey Highlights Jeff Diorio, Paul LaRock Finance and Accounting June 2021 Public
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Practical Solutions to Real HR Shared Services Dilemmas: Getting from Good to Great Courtney Jackson, Patricia Ferris, Jonathan Luk Human Capital Management, HR Service Centers, Shared Services June 2021 Public
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A Closer Look: The IRS Enterprise Risk Assessment Process Thomas Brandt Finance and Accounting, Regulatory Compliance, Risk Management May 2021 Members only
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Transforming a Global HR Function Maryjo Charbonnier Human Capital Management May 2021 Public
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APQC Talks Sustainability Carla O'Dell, Holly Lyke-Ho-Gland, Marisa Brown, Mercy Harper Supply Chain Management May 2021 Public
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Tools and Techniques for 2021 KM Success Lauren Trees, Allison Wilkins, Ammar Alomair, Benjamaporn Boonsiriya, Lisa Weber, Shannon Steffes, Soha Farouk Radwan Knowledge Management May 2021 Public
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Presentation Slides