On-Demand Webinars

APQC hosts monthly webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls, we invite external thought leaders and practitioners to present their ideas and insights. This list includes the webinar recordings and presentation slides from APQC webinars. If you have any questions about the webinars please contact [email protected].

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Watch an On-Demand APQC Demo

If you are interested in learning more about APQC membership and getting an inside look at our tools, take a moment to watch our on-demand demo.

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2023

2022

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

On-Demand Webinars

Watch an On-Demand APQC Demo

2023

2022

Event Name	Presenters	Topics	Date	Resources
Reflect, Connect, and Envision: APQC's Annual Conference "Check-up"	Cindy Hubert, Lynda Braksiek, Madison Lundquist	Knowledge Management	November 2023	Public Presentation Slides: Reflect, Connect and Envision: APQC’s Annual Conference Check-up Webinars & Videos: Reflect, Connect and Envision: APQC’s Annual Conference Check-up
How Organizations Manage Change - Live Panel Session	Madison Lundquist, Lynda Braksiek	Knowledge Management, Process and Performance Management	October 2023	Members only Webinars & Videos: How Organizations Manage Change: Live Panel Session Presentation Slides: How Organizations Manage Change: Live Panel Session
Using Audits and Benchmarking to Build Supply Chain Resilience		Supply Chain Management	October 2023	Public Webinars & Videos: Using Audits and Benchmarking to Build Supply Chain Resilience Presentation Slides: Using Audits and Benchmarking to Build Supply Chain Resilience
Member Storytime: Integrating KM and Process for Success	Lynda Braksiek	Knowledge Management	October 2023	Members only Presentation Slides: Member Storytime: Integrating KM and Process for Success Slides Webinars & Videos: Member Storytime: Integrating KM and Process for Success
2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs	Lynda Braksiek	Knowledge Management	September 2023	Public Webinars & Videos: 2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs Presentation Slides: 2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs
Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation		Process and Performance Management	September 2023	Public Webinars & Videos: Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation Presentation Slides: Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation
How to Leverage Process Frameworks	Madison Lundquist	Process and Performance Management, Process, Process Design, Process Framework, Process Improvement	August 2023	Public Webinars & Videos: How to Leverage Process Frameworks Presentation Slides: How to Leverage Process Frameworks
Back to School Edition: KM Essentials Never Go Out Of Style!	Lynda Braksiek, Brittnee Dixon, Darcy Lemons, Cindy Hubert	Knowledge Management	August 2023	Public Webinars & Videos: Back to School Edition: KM Essentials Never Go Out of Style! Presentation Slides: Back to School Edition: KM Essentials Never Go Out of Style!
Supply Chain Benchmarking: What, Why and How	Marisa Brown	Supply Chain Management	July 2023	Public Webinars & Videos: Supply Chain Benchmarking: What, Why, and How Presentation Slides: Supply Chain Benchmarking: What, Why, and How
How to Leverage APQC's KM Maturity Assessment	Lynda Braksiek, Darcy Lemons	Knowledge Management	July 2023	Public Webinars & Videos: How to Leverage APQC's KM Maturity Assessment Presentation Slides: How to Leverage APQC's KM Maturity Assessment
People, Process, Purpose. Cornerstones of Sustainability	Madison Lundquist	Process and Performance Management	July 2023	Public Presentation Slides: People, Process, Purpose: Cornerstones of Sustainability Webinars & Videos: People, Process, Purpose: Cornerstones of Sustainability
Order Management Landscape Challenges		Process and Performance Management, Supply Chain Management	June 2023	Public Webinars & Videos: Order Management Landscape Challenges Presentation Slides: Order Management Landscape Challenges
Managing Process Knowledge	Jeffery Varney, Cindy Hubert, Lynda Braksiek	Knowledge Management	June 2023	Members only Webinars & Videos: Managing Process Knowledge Presentation Slides: Managing Process Knowledge
The Art of Managing Processes within Management Systems		Process and Performance Management	May 2023	Public Webinars & Videos: The Art of Managing Processes Within Management Systems Presentation Slides: The Art of Managing Processes within Management Systems
2023 Pulse Check: Top KM Priorities and Predictions	Cindy Hubert, Lynda Braksiek	Knowledge Management	May 2023	Public Webinars & Videos: 2023 Pulse Check: Top KM Priorities & Predictions Presentation Slides: 2023 Pulse Check: Top KM Priorities & Predictions
Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance		Knowledge Management	April 2023	Public Webinars & Videos: Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance Presentation Slides: Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance
Process Management Roles All Organizations Should Have	Dewey Dorsett, Matt Zacher, Madison Lundquist	Process and Performance Management	March 2023	Members only Webinars & Videos: Process Management Roles All Organizations Should Have Presentation Slides: Process Management Roles All Organizations Should Have
2023 Supply Chain Priorities, Challenges, and Trends	Marisa Brown	Supply Chain Management	March 2023	Public Webinars & Videos: 2023 Supply Chain Priorities, Challenges, and Trends Presentation Slides: 2023 Supply Chain Priorities, Challenges, and Trends
Setting the Foundation to Deliver on DEI Commitments	Elissa Tucker	Human Capital Management	March 2023	Members only Presentation Slides: Setting the Foundation to Deliver on DEI Commitments
Maximizing the Power of Enterprise Search: Strategies and Best Practices		Knowledge Management	March 2023	Public Presentation Slides: Maximizing the Power of Enterprise Search: Strategies and Best Practices Webinars & Videos: Maximizing the Power of Enterprise Search: Strategies and Best Practices
How Knowledge Management Helped Change NASA’s Culture		Knowledge Management	February 2023	Public Webinars & Videos: How Knowledge Management Helped Change NASA’s Culture Presentation Slides: How Knowledge Management Helped Change NASA’s Culture
What to Expect in Process and Performance Management in 2023?	Jeffery Varney	Process and Performance Management	February 2023	Public Webinars & Videos: What to Expect in Process and Performance Management in 2023 Presentation Slides: What to Expect in Process and Performance Management in 2023
If Disruption Is the New Normal, Operational Resilience Is the New Necessity	Ben Aylor, Jeremy Kay, Marisa Brown	Supply Chain Management	February 2023	Public Webinars & Videos: Operational Resilience: The New Necessity Presentation Slides: Operational Resilience: The New Necessity
Content Management: Lessons from the Front	Darcy Lemons, Cindy Hubert	Knowledge Management	January 2023	Public Webinars & Videos: Content Management: Lessons from the Front Presentation Slides: Content Management: Lessons from the Front

Event Name	Presenters	Topics	Date	Resources
Make Change Management Better	Holly Lyke-Ho-Gland, Lauren Trees, Marisa Brown	Process and Performance Management	December 2022	Public Presentation Slides: Making Change Management Better Webinars & Videos: Making Change Management Better
Shipping Hope and Help - Logistics for the Good	Kathy Fulton, Enrique Alvarez	Supply Chain Management	December 2022	Public Webinars & Videos: Shipping Hope and Help - Logistics for the Good Presentation Slides: Shipping Hope and Help - Logistics for the Good
Bring Innovation to the Cost Side of the Business	Steve Wunker, Marisa Brown	Supply Chain Management	November 2022	Public Webinars & Videos: Costovation: Bring Innovation to the Cost Side of the Business Presentation Slides: Costovation: Bring Innovation to the Cost Side of the Business
Driving Value Realization Through Post-Acquisition Integration	Holly Lyke-Ho-Gland	Process and Performance Management	November 2022	Members only Webinars & Videos: Driving Value Realization Through Post-Acquisition Integration Presentation Slides: Driving Value Realization Through Post-Acquisition Integration
Enabling Top Performance Through Finance Shared Services	Trey Robinson, Brad DeMent	Finance and Accounting	November 2022	Public Presentation Slides: Enabling Top Performance Through Finance Shared Services Webinars & Videos: Enabling Top Performance Through Finance Shared Services
Untapping KM's Business Potential	Lauren Trees	Knowledge Management	November 2022	Public Presentation Slides: Untapping KM's Business Potential Webinars & Videos: Untapping KM's Business Potential
Boundless Benchmarking: Revolutionizing Business Models With Open Standards	Kirsten Crysel, Jacob Dencik, Lisa Higgins, Anthony Marshall	Process and Performance Management	October 2022	Public Webinars & Videos: Boundless Benchmarking: Revolutionizing Business Models With Open Standards Presentation Slides: Boundless Benchmarking: Revolutionizing Business Models With Open Standards
How The Digital Thread Can Take Knowledge Management from Lost to Found	Nick Scholz	Knowledge Management	October 2022	Public Webinars & Videos: Is Your Digital Thread Cut Short? Presentation Slides: Is Your Digital Thread Cut Short?
Learning Techniques to Enhance Abstract Risk Knowledge and Behavior	Holly Lyke-Ho-Gland, Junyi Sun, Laura Campbell	Finance and Accounting, Process and Performance Management	September 2022	Members only Webinars & Videos: Learning Techniques to Enhance Abstract Risk Knowledge and Behavior Presentation Slides: Learning Techniques to Enhance Abstract Risk Knowledge and Behavior
Driving Supply Chain Efficiencies with Digital Order Management Solutions	Marisa Brown, Graham Smith	Supply Chain Management	September 2022	Public Webinars & Videos: Driving Supply Chain Efficiencies with Digital Order Management Solutions Presentation Slides: Driving Supply Chain Efficiencies with Digital Order Management Solutions
Key Insights for Digital Transformation Success	Giuseppe Lenci, Holly Lyke-Ho-Gland	Finance and Accounting, Process and Performance Management, Supply Chain Management	August 2022	Members only Webinars & Videos: Key Insights for Digital Transformation Success Presentation Slides: Key Insights for Digital Transformation Success
Shrinking the Finance Talent Gap	Elissa Tucker, Perry Wiggins	Finance and Accounting, Human Capital Management	August 2022	Members only Webinars & Videos: Shrinking the Finance Talent Gap Presentation Slides: Shrinking the Finance Talent Gap
2022 Excellence in Knowledge Management “Ask Me Anything”	Lisa Weber, Kelly Souders, Tony Wilson	Knowledge Management	August 2022	Members only Webinars & Videos: 2022 Excellence in Knowledge Management “Ask Me Anything” Presentation Slides: 2022 Excellence in Knowledge Management “Ask Me Anything”
Clean Electrification Maturity Model - Helping Electric Utilities Transform and Thrive in the New Energy Era	Jeffery Varney, Francis Puglise, Kirsten Crysel	Process and Performance Management	August 2022	Public Webinars & Videos: Clean Electrification Maturity Model - Helping Electric Utilities Transform and Thrive in the New Energy Era Presentation Slides: Clean Electrification Maturity Model - Helping Electric Utilities Transform and Thrive in the New Energy Era
Improve Project Success with a Process Framework	Lawrence Dillon, Paul Dandurand, Holly Lyke-Ho-Gland	Process and Performance Management	July 2022	Members only Webinars & Videos: Improve Project Success with a Process Framework Presentation Slides: Improve Project Success with a Process Framework
Bridging Divisions: Collaborating Across Silos	Elisabeth Swan, Marisa Brown	Supply Chain Management	July 2022	Public Webinars & Videos: Bridging Divisions: Collaborating Across Silos Presentation Slides: Bridging Divisions: Collaborating Across Silos
The Current State of KM Metrics	Lauren Trees, Cindy Hubert	Knowledge Management	June 2022	Members only Webinars & Videos: The Current State of KM Metrics Presentation Slides: The Current State of KM Metrics
The 6 Data Challenges Inhibiting Excellence and Agility in Finance	Dan French	Finance and Accounting	June 2022	Public Webinars & Videos: The 6 Data Challenges Inhibiting Excellence and Agility in Finance Presentation Slides: The 6 Data Challenges Inhibiting Excellence and Agility in Finance
Building the Roadmap Together: Process Highlights from APQC's 2022 Conference	Holly Lyke-Ho-Gland, Jeffery Varney	Process and Performance Management	June 2022	Public Webinars & Videos: Building the Roadmap Together Process Highlights from APQC's 2022 Conference Presentation Slides: Building the Roadmap Together: Process Highlights from APQC's 2022 Conference
Digital Order Strategy: Hacks For Insulating Your Business Against Disruption	Nick Carpenter, Marisa Brown	Supply Chain Management	June 2022	Public Webinars & Videos: Digital Order Strategy: Hacks For Insulating Your Business Against Disruption Presentation Slides: Digital Order Strategy: Hacks For Insulating Your Business Against Disruption
Building the Roadmap Together: KM Highlights from APQC’s Conference	Lauren Trees, Cindy Hubert	Knowledge Management	May 2022	Public Webinars & Videos: Building the Roadmap Together: KM Highlights from APQC's Conference Presentation Slides: Building the Roadmap Together: KM Highlights from APQC's Conference
Supplier Spend Predictions and Forecasting: Best Practices	Bryan Baum, Marisa Brown	Supply Chain Management	May 2022	Members only Webinars & Videos: Supplier Spend Predictions and Forecasting: Best Practices Presentation Slides: Supplier Spend Predictions and Forecasting: Best Practices
5 Ingredients for Sustainable Transformation	Michelle Hammersley	Finance and Accounting, Process and Performance Management	May 2022	Members only Webinars & Videos: 5 Ingredients for Sustainable Transformation Presentation Slides: 5 Ingredients for Sustainable Transformation
What It Takes to Shape Organizational Culture	Elissa Tucker, Nathanael Vlachos	Human Capital Management	May 2022	Public Webinars & Videos: How HR Can be a Cultural Influencer Presentation Slides: How HR Can be a Cultural Influencer
Tipping Points for KM at the Asian Development Bank	Susann Roth, MD, MPH, PHD	Knowledge Management	April 2022	Members only Webinars & Videos: Tipping Points for KM at the Asian Development Bank Presentation Slides: Tipping Points for KM at the Asian Development Bank
Order-to-Cash: Performance Drivers for Success	Kathy Colucci, Marisa Brown	Supply Chain Management	April 2022	Public Webinars & Videos: Order-to-Cash: Performance Drivers for Success Presentation Slides: Order-to-Cash: Performance Drivers for Success