This interactive workshop covers key concepts in process and performance management (PPM), focusing on how to use process management to improve organizational effectiveness. Using examples from process management methodologies currently practiced in many of today’s leading organizations, the workshop gives participants a “big picture” view of the linkage between process management and process performance. Topics to be covered include process design, process and value analysis, key performance indicators, operational metrics, process improvement techniques, and stakeholder management.
The simulation will demonstrate key concepts in process management including process design, process dependencies, key performance indicators, operational metrics, and value analysis. Participants will learn how to apply the seven tenets of process management to performance and execution. In addition, they will learn about the linkage between process management and an organization’s KPIs and metrics.
Ideal for: Process management leaders, improvement practitioners and SMEs who will be designing, improving and leading processes.
Duration: 1 day