Organizations use APQC’s Open Standards Benchmarking(OSB®) assessments to understand the performance of their processes relative to their peers. Launched in 2004, Open Standards Benchmarking - or OSB - is powered by the world’s largest database of process measures and validated performance metrics, provided by thousands of organizations from around the world in nearly every industry. APQC collects performance information from these organizations, validates it, analyzes it, and then publishes the resulting metrics in a blinded fashion, protecting participant confidentiality and the integrity of the benchmarks.
APQC’s Open Standards Benchmarking measure library is comprehensive.
It includes thousands of standardized measures across dozens of key business processes, some unique to specific industries. These measures span aspects of people, process, and technology.
APQC’s Open Standards Benchmarking data is consistent.
Most of the measures in the library are based on APQC’s Process Classification Framework®, the world’s most widely used process framework. Using the PCF as a common language to describe a process, and including clear definitions on aspects of the process, ensure consistent data collection from all of the organizations that participate and give users assurance they are comparing like processes.
APQC’s Open Standards Benchmarking data is reliable.
Each data point in our inventory is scrutinized by an APQC analyst, using logical and statistical validation checks. Our data collection processes ensure consistency across organization types and process implementations. We only accept high quality, valid data into our database, ensuring you get reliable information on which to make your business decisions. APQC's benchmarking data comes directly from companies just like yours.
How it Works
Start by selecting the type of assessment you’d like to conduct, and then download the associated data collection spreadsheet. Enter your data into the spreadsheet, and then upload it using our secure cloud-based submission tool.
Within two weeks, APQC will send you a report containing validated, accurate, and relevant benchmarking information. We will also show your performance relative to your peers in separate industry, region, and organization-size peer groups.
Get Quick, Accurate Results with a Rapid Performance Assessment
Use Rapid Performance Assessments to get the validation process in less time. APQC's Rapid Performance Assessments offer high-level data with the same validation and data quality you expect from the OSB Assessments.
The Process Classification Framework Enables Consistent Benchmarks
APQC's Process Classification Framework (PCF)® is the most used process framework in the world. It creates a common language for organizations to communicate and define business processes comprehensively and without redundancies. APQC's process-based benchmarks rely on the PCF to facilitate conversations and understanding among benchmarking participants.
Step 1: Select a Topic
Choosing an assessment is as easy as selecting a topic, choosing the type of assessment survey you’d like to complete, and taking your next step in process improvement.