Assess Capabilities and Performance

APQC provides practice-based assessments that help you identify, develop, and monitor capabilities and performance, and offer effective improvement paths. Using our proven models and insights from our research, our consultants will evaluate your organization across business units and against other organizations. So why should your organization work with our APQC team to perform an assessment?

Top 3 reasons why to do an organizational maturity assessment


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Which assessment is right for you?

Change Readiness
Assesses change initiatives and/or provides a baseline on an organization’s change readiness.

Knowledge Management Capability Assessment Tool
Assesses current capability and inform key areas for improvement in knowledge management.

Organizational Alignment and Performance
Assesses the relationship and degree to which function initiatives, strategies, and metrics support the overall enterprise or business unit performance.

Process Management Capability Assessment Tool
Assesses business process management capabilities and outlines areas of improvement.

Custom Program
Assesses program performance against the defined program criteria and determines compliance to criteria and overall program effectiveness. (Typical programs include a Baldrige Quality program, Lean and/or Six Sigma initiatives, Project Management (PMI) frameworks, or internally designed programs).

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Four Ways for Your Organization to Assess

Full Assessment

A full assessment provides the organization with a detailed review of the subject matter area, a prioritized list of opportunities to improve its effectiveness, a future state vision, an implementation roadmap for achieving the future state, and the associated risk for not acting on those opportunities.

Who is it for?

A full assessment is intended for organizations that have established programs and some level of maturity or capability.

What is included?

A full assessment includes discovery and validation of practices and performance and is intended for organizations that need data to tune and optimize its organizational efforts. It provides a blueprint for change for organizational change.

When will I get my results?

Depending on scope and scale, a comprehensive full assessment may have a duration of 1-4 months.

Intermediate Assessment

Similar to the full assessment but absent the detailed analysis. The organization’s current status and opportunities for improvements will be identified. Risks associated with those opportunities will also be provided.

Who is it for?

An intermediate assessment is intended for organizations that have implemented new programs with low maturity or capability. Organizations will benefit that may have multiple facets of its framework in place but need information to further mature its program.

What is included?

The intermediate assessment provides the organization with a thorough review of the subject matter area, a prioritized list of opportunities to improve its effectiveness, a future state vision, an implementation roadmap for achieving the future state, and the associated risk for not acting on those opportunities.

When Will I get my results?

Intermediate assessments may take 4-8 weeks to complete.

Rapid Assessment

The rapid assessment is a “quick assessment” and is useful in getting organizations started in focus areas and in identifying where change is most needed.

Who is it for?

A rapid assessment is intended for organizations with low maturity or capability and/or mature organizations designing new programs desiring a quick litmus test on a targeted aspect of its program.

What is included?

The rapid assessment provides the organization with information and data that identifies areas for improvement.

When Will I get my results?

Rapid assessments may take from 1-4 weeks.

Self-Assessment

Self-assessments are assessments that organization may administer themselves. Self-assessments are convenient but lack the impartiality and objectiveness of an Advisory Services-led assessment. APQC also incorporates self-assessments in its facilitated assessment services.

To get started with our self-assessments, visit our site for details.

Who is it for?

Self-assessments are intended for organizations that have established programs and some level of maturity or capability.

What is included?

The self-assessment provides the organization with the biggest gaps and where you need to focus your attention to advance the goals. You also receive a consultation to talk about your ranking and help you figure out the next steps for progression.

When Will I get my results?

Results from a self-assessment will take from 1 week receive.


APQC Methodology

A Four–Stage Approach, Based on More than 40 Years Research and Experience 

To conduct each assessment, our Advisory Services team uses our proven methodology:

1. Plan – Review background information, align scope, and prepare an assessment plan to fit your needs. 

2. Collect – Develop a data- and information-collection strategy, including survey tools, group discussions, and one-on-one interviews. 

3. Analyze – Evaluate your strengths, opportunities, and risks against relevant best practices; identify gaps 

4. Adapt – Develop action plans for gap closure and strategic improvements. 

At each of these four stages, our experts seek insight into your organization’s culture and history. Our aim is to gain context for what you do and how you do it, and ensure alignment with your organization’s strategy. 
 


APQC helps you analyze and enhance the performance of your organization.

Jamie Gonzalez, DXC Technology

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Questions about APQC Advisory Services’ assessments?

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Let Our Experts Guide Your Continuous Improvement Journey

Contact Our Advisory Services Director

APQC Advisory Services

Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals.

To learn more, contact our advisory services director:

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Jeff Varney, Director of Advisory Services

Direct: +1-713-685-7253
Toll-free: (US and Canada) 1-800-776-9676
Contact via Email