Data and Measures
Process Management
APQC’s research and tools can help your organization develop and implement sustainable business management processes. In our Resource Library, you’ll find articles, best practices, KPIs and other essential resources on process management topics ranging from how to use our Process Classification Framework (PCF)® to breaking down operational silos. Get the resources you need to overcome common people, process, and technology obstacles to sustainable process management.
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Questions about APQC’s process management expertise?
Contact APQC Process Management
Tools & Templates
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
Articles
Best Practices in Process Improvement: The Seven Tenets of Process Management
Data and Measures
Business Process Management Maturity Benchmarks: Cross-Industry
Reports & White Papers
How Process Programs Stack Up: Survey Report
Articles
Don’t Throw Out Your Culture with The Process
See How Your Process Management Efforts Measure Up
Use our Business Process Management Maturity Assessment Tool (BPM MAT) to benchmark your process management maturity and assess the current state of process management at your organization.
This assessment provides participants with a snapshot of their maturity in key business process management areas such as: governance, documentation, measurement, improvement practices, transparency, and use of tools and technology.
What is Process and Performance Management?
LEARN HOW APQC DEFINES PROCESS AND PERFORMANCE MANAGEMENT.
Case Studies
Here are some recent case studies that describe how member organizations have applied APQC’s process management resources to meet their business challenges:
How Standardized and Centralized Process Models Enable BPM Maturity
Cargill, a multinational organization based in Minnesota, is one of the largest privately held corporations in the United States. The organization’s 160,000 employees work…
Making Change Management Accessible: Sunflower Electric Case Study
Sunflower Electric Power Corporation is a member-owned and governed electric utility cooperative headquartered in Hays, Kansas. They initially encountered resistance to…
Achieving Process Clarity at Wonderful Citrus
With roots in California agriculture and divisions in South Texas and Mexico, Wonderful Citrus is a 75-year-old grower and shipper of citrus fruits. Vanessa Harikul (Director…
APQC allows us to create a common language with other functions within Shell. This keeps us attune to what we should be doing, what we should look like, and if we match up against other functions and where we sit in the market.
Let Our Experts Guide Your Continuous Improvement Journey
Contact Our Advisory Services DirectorAPQC Advisory Services
Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals.
To learn more, contact our advisory services director:
