Process Management
APQC’s research and tools can help your organization develop and implement sustainable business management processes. In our Resource Library, you’ll find articles, best practices, KPIs and other essential resources on process management topics ranging from how to use our Process Classification Framework (PCF)® to breaking down operational silos. Get the resources you need to overcome common people, process, and technology obstacles to sustainable process management.
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Questions about APQC’s process management expertise?
Contact APQCProcess Improvement: People and Culture
Process vs. Capability: Understanding the Difference
Strategic Planning and Organizational Agility
APQC's Seven Tenets of Process Management in Depth
Sustainable Improvements Through Empowerment and Engagement
Don’t Throw Out Your Culture with The Process
See How Your Process Management Efforts Measure Up
Use our Business Process Management Maturity Assessment Tool (BPM MAT) to benchmark your process management maturity and assess the current state of process management at your organization.
This assessment provides participants with a snapshot of their maturity in key business process management areas such as: governance, documentation, measurement, improvement practices, transparency, and use of tools and technology.
What is Process and Performance Management?
Case Studies
Here are some recent case studies that describe how member organizations have applied APQC’s process management resources to meet their business challenges:
Process Excellence Through Automation at BioMarin Pharmaceutical
In September 2020, APQC spoke with Dr. Veera Ramanathan (director for process lead, information management at BioMarin Pharmaceutical Inc.) about his organization’s robotic…
Simplifying Process Management to Amplify Its Success at Collins Aerospace
Collins Aerospace needed to simplify its approach to prioritizing processes and developed purposeful training and communication for leaders and employees to create increased…
Securing Alignment in Enterprise Resource Planning and IT Transformations: Cargill Case Study
Faced with an infrastructure of fragmented aging legacy systems, Cargill needed to find a way to effectively implement organizational-wide Enterprise Resource Planning (ERP)…
Value Stream Mapping and End-To-End Process Improvement at Vanguard
To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
APQC allows us to create a common language with other functions within Shell. This keeps us attune to what we should be doing, what we should look like, and if we match up against other functions and where we sit in the market.
Let Our Experts Guide Your Continuous Improvement Journey
Contact Our Advisory Services DirectorAPQC Advisory Services
Whether you’re just getting started on your continuous improvement journey or need guidance to address governance and oversight issues, our Advisory Services team can help you get the most out of your efforts. Our process and knowledge management consultants have helped hundreds of organizations worldwide apply APQC’s research and tools to improve performance and realize their business goals.
To learn more, contact our advisory services director:
