In the current state, there always seems to be processes that “have” to be done a certain way, technology that “has” to be used a certain way, and people who “have” to perform their responsibilities a certain way. Does this sound familiar? As process professionals we know this all too well. Before we get started, the deck seems to be stacked against us. But does it have to be?
In an APQC webinar, Jim Johnson shares insights from a recent process discovery initiative in this webinar sponsored by Signavio. This article summarizes the question-and-answer portion of the webinar.