Process vs. Capability: Understanding the Difference

Published On:
October 26, 2023
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In today’s complex organizations, it can be difficult to understand where inefficiencies stem from and how performance can be enhanced. The use of “process improvement” as an umbrella term for all performance enhancement initiatives creates additional confusion. There is even more confusion when looking at the differences between capabilities and processes. 

This article explains how and why organizations can use the terms “process” and “capability” in performance management.