Value Stream Mapping and End-To-End Process Improvement at Vanguard

Published On:
February 6, 2020
Authored By:
APQC
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to identify end-to-end process improvements and improve collaboration across business groups.

Read this case study to learn:

  • How value stream mapping allows employees and leaders to visually see where customer value is added and where waste is created
  • How Vanguard’s governance approach balances business ownership and process team support
  • Why Vanguard hires a lead project coordinator for every value stream mapping initiative
  • Why transparency and communication are essential for sustainable end-to-end process improvement