Value Stream Mapping and End-To-End Process Improvement at Vanguard

Published On:
February 06, 2020
Authored By:
APQC
Public Content:
View Now

To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to identify end-to-end process improvements and improve collaboration across business groups.

Read this case study to learn:

  • How value stream mapping allows employees and leaders to visually see where customer value is added and where waste is created
  • How Vanguard’s governance approach balances business ownership and process team support
  • Why Vanguard hires a lead project coordinator for every value stream mapping initiative
  • Why transparency and communication are essential for sustainable end-to-end process improvement
Also found in Tools to Evolve BPM's Strategic Value
Type:
Case Study
Topics:
Employee Communications, Change Management, Process and Performance Management, Process, Continuous Improvement, Organizational Improvement, Process Improvement, Process Management, Process Mapping
Industries:
Financial Services/Banking
Tags:
End-to-end , Process map , Process tools

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