To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to identify end-to-end process improvements and improve collaboration across business groups.
Read this case study to learn:
- How value stream mapping allows employees and leaders to visually see where customer value is added and where waste is created
- How Vanguard’s governance approach balances business ownership and process team support
- Why Vanguard hires a lead project coordinator for every value stream mapping initiative
- Why transparency and communication are essential for sustainable end-to-end process improvement