AI Is Not the Starting Point: How Better Process Understanding Enables Digital Transformation

Organizations achieve better AI and automation outcomes when they first understand how work actually gets done. Takeda’s transformation journey demonstrates how process visibility, task mining, and process mining can uncover hidden inefficiencies, reduce waste and rework, and reveal opportunities for meaningful performance improvement before technology investments begin.

Key Takeaways

• Takeda discovered that some of its largest transformation opportunities existed in supporting business processes, where inefficiencies often receive less attention than operational workflows.
• Process and task mining revealed how work actually flowed, exposing bottlenecks, variation, and rework that were difficult to identify through interviews or workshops alone.
• Takeda’s results reinforced a critical transformation lesson: understanding and improving processes first creates the foundation for AI and automation to deliver meaningful business value.

Click the View Now button to discover how Takeda built process visibility, uncovered hidden improvement opportunities, and created a stronger foundation for successful digital transformation.