Fixing Knowledge & Process Productivity Problems

Last updated:
January 31, 2022
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Wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility, customer experience, and other drivers of competitive advantage. In this research, APQC sought to gauge the impact of inferior knowledge and process management on individual employees and—by extension—business outcomes. This research assesses the relative value of various interventions to better define and standardize work and connect employees to one another and the information they need to work effectively.